NOF Training

Liz McGettigan

Information Development Manager

East Renfrewshire Council

Know your staff

NOF Training

Why am I here ? I wrote an approved plan I was on the expert panel

assessing other Scottish plans

This apparently According to Rhona anyway makes me fairly unique as I have been on both ends of the process

More importantly I am currently implementing this training plan and I would like to share my experiences

NOF Training

Get a feel for the plan firstI had the guidelines but it was all

very new and confusing to me.

Tips Listen and talk to your staff Get a feel for their learning

preferences Understand their insecurities

and lack of confidence Think basics Aim for an achievable

standard for all staff Prioritise how you will

support their training

NOF Training

Starting points Start from envisioning a

standard you would like to see your staff achieve

ECDL is most commonly adopted standard

ECDL also translates very simply into a standard that library staff can pass on to the public based on their own experiences

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Do your homework Choose a training provider

you are comfortable with as your staff are also likely to be – ask around!

Speak to colleagues in other authorities who have started implementation

Think carefully how you will staff or support the staff and their training

Administration of the training alone can’t be underestimated.

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Where do you want to be? Ready for People’s

Network roll out in…. Right staff ready at the

right time. Too early is as bad as too late

How many will I need? What libraries will I want

them to be in? What will I want them to

do?

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How do I get there? Think ahead –allow some

serious thinking time Visit and phone other

authorities and colleagues- don’t reinvent the wheel

Ask what works Ask what people would

change if they could go back and do it all again

Study exemplar plans by all means, but think about your staff and plan for individuals

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Our plan- best points ECDL as standard plus

contextual roles

Sufficient Educators and Net Navigators– Main roles and meet public needs

Appointment of TSO Training Support Officer to give staff comfort confidence factor

TSO library staff knowledge of shift patterns, relief, one of us feeling

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Our plan - ideas … Sell it to the staff tell them how

much more marketable they will be !

Keep them briefed - ask their ideas

Set up a forum so they can talk about and share their training issues and of course -complain about us to each other

E-mail hub Demonstrate quality in materials

administration and support Bring in external speakers for

briefings so they understand the big picture

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Food for thought… Carry out TNA Be practical and simple! Can you cope with that

number of staff involved heavily in training at one time?

Enough Educators and net Navigators?

Is your match funding spend clear?

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and more food….

Understand different learning styles and levels of support

Ensure practice time Dummy tests How will you monitor and

evaluate training? How will you be able to

sustain the training after NOF funding

How will you manage the administration of the project?

Use TNA at the end of training to monitor improvements

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Right person Familiar to all staff Excellent administration

skills Recent knowledge of

staffing issues, relief and how libraries work

Experience in our new learning centre

Understanding of public needs in ICT

Understanding of what staff need to know to satisfy this need

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Our TSO- AP2

Produced individual training packs and monitoring systems

Liaison with training providers

Liaison with other learning partners

Liaison with the public and community groups

Within weeks produced the following briefing for staff

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Aims of Your Training To learn new skills

To be better at your job

To keep up to date

To be prepared for change

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Outcomes of Your Training You will be more

confident You will be well-

motivated You will have a higher

level of morale You will have more

skills to pass on to customers

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Questions & Answers

Q. What does ECDL stand for?A. European Computer Driving LicenceQ. Why has ECDL been chosen?A. It is a recognised qualification in ICT training in

all European countries

?? ? ?

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Questions & Answers

Q. How long will it take to complete?

A. 150 hours est.

Q. Will I get time to practise?

A. Yes - both during work time and your own time.

Q. Will I have to practise in my own library?

A. No - Arrangements can be made to practise in one of our Learning Centres

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Questions & AnswersQ. Will I get help & support?A. Yes you will have an on-line tutor (SCOTIA) + TSO +

each other Q. What will training course materials involve?A. They will consist of an interactive CD-ROM and

workbook

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Questions & Answers

Q. Where will I sit my tests?

A. Reid Kerr College

Q. What if I fail a test?

A. Resits are available and extra support will be given

Q. How long will each test last?

A. 45 minutes

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Modules Basic concepts of IT (Inside computer, programs

& applications, storage & memory) Using the computer (Using mouse, shortcut keys,

printers, file management) Word Processing (Formatting text, Page breaks,

inserting graphics, using templates) Spreadsheets (entering data, formatting figures,

charts, sorting data)

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Modules Databases (Intro. To access, entering data in a

table, indexing records, reports)

Presentations (What is PowerPoint?, Slide show scenario, Inserting graphics, running a slide show)

The Internet (Surfing the net, finding a site, search engines, electronic mail, incoming mail)

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Individual Learning Plan Modules Goals (what are you

going to learn?) Resources &

strategies (how are you going to learn it?)

Evidence (How are you going to know you have learned it?)

Target date

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Monitoring & Evaluation Individual Training

Plan Individual time

sheet Regular bi-monthly

meetings e-mail Telephone Visits

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If we can help?

Call us Visit us Meet our TSO Meet staff

currently being trained and get their feedback

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Thank you for listening