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Non-Credit Enrollment Management: The Changing Landscape
from ERP to Solution Specific Software
Non-Credit Enrollment Management: The Changing Landscape
from ERP to Solution Specific Software
CALEM Conference
Thursday, July 24th, 2014
Kathleen Brady, Augusoft
Chief Sales Executive
CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.
Kathy Brady
Chief Sales Executive
Continuing Education Professional
Introducing
CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc. Augusoft®, the Lumens® name and identifier(s) are registered trademarks of Augusoft. This copyright
in the entirety of this document, as well as any literature related to Augusoft Lumens, know-how, and implementation methodology, are the property of Augusoft and
may not be reproduced, stored, communicated, or transmitted in any form or by any means, electronically, mechanically or otherwise, in whole or in part without prior
written permission of the copyright holder. Any recipient entities of this document agree not to copy such materials and are responsible for ensuring that their
employees or agents are aware of the rights vested in these items. Augusoft reserves the right to alter product and service specifications described in this
presentation. Use of the terms "partner" and "partnership" do not imply a legal partnership between Augusoft and any other party. Various trademarks are held by
their respective owners.
• ERP
• Best of Breed Solutions
• Customer (Student) Expectations
• Administration Expectations
• Non-credit Continuing Education as unique entity
• Trends
• Questions
Agenda
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Enterprise Resource Planning (ERP) is a business management
software—usually a suite of integrated applications—that a
company can use to collect, store, manage and interpret data from
many business activities, including:
• Product planning, cost and development
• Manufacturing or service delivery
• Marketing and sales
• Inventory management
• Shipping and payment
Enterprise Resource Planning (ERP)
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• Banner® by Ellucian, Colleague®
by Ellucian, Oracle’s PeopleSoft®
• Designed for academic (credit)
side
• Application (enrollment),
registration, payment are separate
functions
• Tracking of student from first
engagement through graduation
ERP for Education
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• CIO recognizing that ERP does not work for every situation
– Joanna Young, CIO, University of NH explains in a recent interview why
individualized solution may provide better service to the institution.
• LERN® and Augusoft publish whitepaper, “Continuing
Education: Unique Programs Require Unique Software”
– CE Units follow entrepreneurial business model which is unique in an
academic setting
– Data collection and analysis key to making profitable business decisions
– Instructional design for CE programs is very different than a semester-
based course
Solution Specific Software
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• LMS– Blackboard
• CRM– Salesforce.com
• Human Resources– WorkDay
• Financial Management– Kuali
• Marketing– Genoo
• Enrollment/Registration– Lumens
www.augusoft.net © 2014 Augusoft, Inc. 7
Best of Breed Solutions
• Browse, choose, pay for
goods & services online
• Intuitive process
• Companies buying training
have similar expectations.
• Immediate answers
• Expect immediate access
• Loyalty is gained through
exceeding expectations
Customer (Student) Expectations
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• Dashboard views of key
performance metrics
• Ad-hoc reporting
• Business Intelligence
• Analytical Reports
addressing CE needs
• Connections between
CRM and Enrollment
Administration Expectations
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Augusoft Lumens®. Dashboards© 2014.
• Business model for CE very
different than academic
model—profit center
• Rapid response environment
• Contract Training is not the
exception any longer
• ROI tracking for classes and
certificate programs
• Increase CE staff productivity
• Provide superior customer
service to students
• Meet needs of the diverse
population you serve
Unique Needs
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• Cloud-based (SaaS) meeting the needs of staff, faculty, students
• Integrate with various products providing a holistic solution
• Intuitive for students, faculty and staff
• Meets or exceeds 80% of your needs
• Customer-focused development
• Industry experts providing intellectual capital
• Provides industry trained support staff
Best of Breed Software Solutions
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• CRM for open enrollment and
contract training
• Conference management
• Student retention tools
• Post completion data tracking
• LMS integration
• 3rd party Online Course
Provider integration
• Custom ERP integration
practices
• Diverse program offerings
CE Trends Software Must Address
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Questions? Contact:
• Kathy Brady
• 401-264-0150
Trusted experience in lifelong learning
Innovation built on best practices
Exemplary customer assistance
Questions
CONFIDENTIAL AND PROPRIETARY | © 2014 Augusoft, Inc.