Date post: | 14-Feb-2017 |
Category: |
Government & Nonprofit |
Upload: | justin-thomas |
View: | 104 times |
Download: | 1 times |
ECM learnings at NoosaJustin Thomas, ICT Manager
Noosa Shire Council
Noosa Shire Council
56,000+shire population)
344Council FTE
$108 million 2014-15 budget
3.3 million Records in ECM
403Desktop computers
TechnologyOne Cloud
Insourced/Outsourced
• Records policies• Subject indexes• Index permissions• User permissions• Incoming correspondence• Sentencing and disposal• Records helpdesk• User training• Scanning and registration• Physical file management
• Upgrades• Backups• Queries and reports• Database administration• Scripts/bulk updates• New user creation• Backend configuration• Test data refreshes• Platform administration
Application Managed Services and Cloud teams
ECM support calls to T1
Jan-1
4
Feb-1
4
Mar-14
Apr-14
May-14
Jun-1
4Ju
l-14
Aug-14
Sep-14
Oct-14
Nov-1
4
Dec-14
Jan-1
5
Feb-1
5
Mar-1
5
Apr-15
0
10
20
30
Go live Etrack Bulk regoEmail to ECM
Connected content
0 2 4 6 8 10 12 14 16 18
965136
595157479268
17522542935400
Document registrations
Jan-14 Feb-14 Mar-14 Apr-14 May-14 Jun-14 Jul-14 Aug-14 Sep-14 Oct-14 Nov-14 Dec-14 Jan-15 Feb-15 Mar-15 Apr-150
5000
10000
15000
20000
25000
30000
35000
40000
Council Total
Records Unit
Connected Content Initial Ingestion
Registrations by records unit
Jan-1
4
Feb-1
4
Mar-1
4
Apr-14
May-14
Jun-1
4Ju
l-14
Aug-14
Sep-14
Oct-14
Nov-1
4
Dec-1
4
Jan-1
5
Feb-15
Mar-1
5
Apr-15
0
500
1000
1500
2000
2500
3000
3500
4000 Records Unit
HR Docs
Six thousandpensioner
discount forms
Summary• Very happy with Cloud ECM.• Connected Content increasing capture.• Working on freeing up records staff time.• Getting to know our customers better.• Making sure ECM is setup for them.• Targeted, tailored training.• Considering their processes.• Aligning other ICT improvements.
Thank you