North China 2019 - china.ahk.de · holds true for German and other foreign companies in China,...

Training ProgramNorth China 2019

Preface | 前言

Dear Valued Company Leaders, HR Executives and Career Movers,

Companies which have ambitious goals know that success can only be achieved by the own peoples’ efforts. But is it really necessary to train the own staff, is it worth the costs?

A CFO once said in an internal management meeting, “What happens if we train our staff and they leave?” The HR Head responded: “What happens if we don’t and they stay?” And the CEO just smiled…

To recruit the right people is a good start, but only the enhancement of the own staff’s competencies and skills can lead to a powerful work force. This especially holds true for German and other foreign companies in China, where the market challenges and dynamics make it necessary that employees constantly adapt to changing business environments.

The new Training Brochure 2019 comprises many important classical as well as new and state-of-the-art trainings and workshops. Company “leaders” for instance need to be experts in leadership in whatever situation, so “Leading in Different Scenarios” (page 10) is part of our new training portfolio. Managers of different departments need to work together and communicate with each other, that is why “Effective Cross-Functional Cooperation” (page 19) is the key to a company’s efficiency.

In successful companies excellent project management is crucial to take the right steps. We address this important topic with our training “5 Charts & 2 Lists to Make Project Planning Easy” (page 27).

Our trainings and language courses are offered in Chinese, English and German, and we make sure that you will encounter a most stimulating learning environment. All of them can of course also be designed as in-house trainings. Just contact us, and we will find a perfect solution for you.

Together with our training and teaching partners we look forward to contributing to your business success, career development, personal improvement, and job satisfaction in China!

Yours truly,

Dr. Oliver Prüfer, MBAHead of Recruitment & Training Department

PREFA

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INDEX Cross Cultural Training Language Page Cross-Cultural Training - Virtual Communication CN/EN 01European Business Etiquette CN/EN 02German Business Culture - Successful Cooperation EN 03 with German Colleagues & Business Partners Intercultural Conflict Management - German & Chinese Perspectives CN/EN 04

Human Resources Management TrainingHiring for Success EN 05Professional Recruitment and Interview Skills CN/EN 06

Industry 4.0Standard Time Management with REFA CN/EN 07

Leadership TrainingGlobal Leadership & Talent Development CN/EN 08 Leadership: Coaching to Engage Teams EN 09 Leading in Different Scenarios CN 10 Situational Leadership CN 11

Logistics and Supply Chain ManagementBest-Practice Logistics Planning Tools CN/EN 12Tendering Logistics Services CN/EN 13 Language SkillsBusiness German Courses A1 GER 14Business German Courses A2 GER 15Business German Courses B1.1/B1.2 GER 16Business German Courses B2 GER 17 German Language Courses C1 GER 18 Management and FinanceEffective Cross-Functional Cooperation CN/EN 19Key Talent Management CN 20Management Transition & Managing Performance CN/EN 21New Manager Compulsory Course CN 22 Operation and Decision-making: Sand Table CN 23Plan and Inspection on Tax Payment CN 24Project Management Essentials CN 25 Supervisory Management Skills CN 26

Personal Competence Training Language Page 5 Charts & 2 Lists to Make Project Planning Easy CN/EN 27 Advanced Presentations EN 28Business Writing and Influencing EN 29Communication, Influencing and Negotiation Skills CN 30Creative Problem Solving and Decision Making CN 31 Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 32Dynamics of Motivation CN 33Effective Communication CN 34Effective Meetings EN 35Emotional Intelligence EN 36Empowering your Support Staff EN 37 Mind Mapping - How to Use This Tool Successfully in your Work CN 38Sales Mind Reading - 8 Steps to Close a Deal CN 39

Software Training Language Page Advanced Excel Training in Data Management CN 40 MS PowerPoint Design Ideas for Business CN 41 Trainer Profiles Trainer Profiles EN 44-50 Page

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January 2019 年 01 月 Language Page Global Leadership & Talent Development CN/EN 08Leadership: Coaching to Engage Teams EN 09Key Talent Management CN 20Management Transition & Managing Performance CN/EN 21Empowering your Support Staff EN 37

February 2019 年 02 月Standard Time Management with REFA CN/EN 07 March 2019 年 03 月 Cross-Cultural Training - Virtual Communication CN/EN 01Intercultural Conflict Management - German & Chinese Perspectives CN/EN 04Hiring for Success EN 05Best-Practice Logistics Planning Tools CN/EN 12Plan and Inspection on Tax Payment CN 24Communication, Influencing and Negotiation Skills CN 30Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 32Sales Mind Reading - 8 Steps to Close a Deal CN 39Advanced Excel Training in Data Management CN 40MS PowerPoint Design Ideas for Business CN 41German Course A1 GER 14German Course A2 GER 15German Course B1.1/B1.2 GER 16German Course B2 GER 17German Course C1 GER 18

April 2019 年 04 月 Professional Recruitment and Interview Skills CN/EN 06Tendering Logistics Services CN/EN 13Effective Cross-Functional Cooperation CN/EN 195 Charts & 2 Lists to Make Project Planning Easy CN/EN 27Advanced Presentations EN 28Creative Problem Solving and Decision Making CN 31Effective Communication CN 34Mind Mapping - How to Use This Tool Successfully in your Work CN 38

May 2019 年 05 月European Business Etiquette CN/EN 02Management Transition & Managing Performance CN/EN 21New Manager Compulsory Course CN 22Project Management Essentials CN 25Business Writing and Influencing EN 29Dynamics of Motivation CN 33Emotional Intelligence EN 36Empowering your Support Staff EN 37

June 2019 年 06 月German Business Culture - Successful Cooperation with EN 03German Colleagues & Business Partners Intercultural Conflict Management - German & Chinese Perspectives CN/EN 04Global Leadership & Talent Development CN/EN 08Leading in Different Scenarios CN 10Situational Leadership CN 11Operation and Decision-making: Sand Table CN 23

Supervisory Management Skills CN 26Effective Meetings EN 35

July 2019 年 07 月Standard Time Management with REFA CN/EN 07

August 2019 年 08 月Leadership: Coaching to Engage Teams EN 09Best-Practice Logistics Planning Tools CN/EN 12Effective Cross-Functional Cooperation CN/EN 19Empowering your Support Staff EN 37

September 2019 年 09 月 German Business Culture - Successful Cooperation with EN 03German Colleagues & Business Partners Tendering Logistics Services CN/EN 13Management Transition & Managing Performance CN/EN 21Communication, Influencing and Negotiation Skills CN 30Deep Work: How to Become More Focused and Successful in a Distracted World CN/EN 32Effective Communication CN 34Emotional Intelligence EN 36Advanced Excel Training in Data Management CN 40MS PowerPoint Design Ideas for Business CN 41

October 2019 年 10 月European Business Etiquette CN/EN 02Intercultural Conflict Management - German & Chinese Perspectives CN/EN 04Professional Recruitment and Interview Skills CN 06Business Writing and Influencing EN 29Creative Problem Solving and Decision Making CN 31Dynamics of Motivation CN 33

November 2019 年 11 月Cross-Cultural Training - Virtual Communication CN/EN 01Hiring for Success EN 05Global Leadership & Talent Development CN/EN 08Leading in Different Scenarios CN 10Project Management Essentials CN 25Supervisory Management Skills CN 265 Charts & 2 Lists to Make Project Planning Easy CN/EN 27Advanced Presentations EN 28Mind Mapping - How to Use This Tool Successfully in your Work CN 38

December 2018 年 12 月Effective Cross-Functional Cooperation CN/EN 19Effective Meetings EN 35Empowering your Support Staff EN 37

Trainer Profiles EN 44-50

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Can't find the right person? 找寻优秀人才？

We help!

我们帮助您！

RECRUITMENT SERVICE招聘服务

Contact | 联系人：Dr. Oliver PrüferHead of Recruitment & TrainingTel: +86-10 6539 [email protected]/recruitment

Our Client is

Recruiting

Can't find the right person? 找寻优秀人才？

We help!

我们帮助您！

RECRUITMENT SERVICE招聘服务

Contact | 联系人：Dr. Oliver PrüferHead of Recruitment & TrainingTel: +86-10 6539 [email protected]/recruitment

Our Client is

Recruiting

Cross-Cultural Training - Virtual Communication跨文化培训 - 虚拟沟通

目标与内容 Objectives and Content

A rise in global mobility enables international and cooperation across cultural and regional borders. Working in virtual environment is our reality. However, misunderstanding and obstacles can happen more often.

In this workshop you will develop solutions to cooperate with your global team members. Cultural factors that influence virtual cooperation will be introduced. You will get an overview of chances and risks of different channels of communication for global team work.

移动通讯的日新月异使得不同国家和地区国际化团队合作日益普通。但随之而来的是由于远距离虚拟沟通所带来的难以避免的误解和障碍。不仅如此，虚拟沟通还会面临由于文化背景和价值观不同所带来的挑战。

本次培训将介绍跨文化因素影响下，全球虚拟团队成员间的合作和沟通，以及不同的沟通方式各自的的优势和风险，并探讨可行的应对方法。

参加对象 Target Group

Everyone who is working in global projects which is over distance and firm and needs to cooperate with colleagues, team members around the world.

在全球化项目中需要与来自不同地区的同事共事 , 拥有空间距离障碍的团队成员。

大纲 Outline

The workshop will include the following main topics: • Cross-Cultural Factors in Cooperation • Communication in Virtual Teams • Dealing with Critical Situation and conflicts • Trust as a Success Factor in Virtual Cooperation • Process Design in Virtual Cooperation • Leadership in a Global Team• Media Tools for Virtual Communication

培训主要课题 :• 影响沟通的跨文化因素• 虚拟团队中的沟通• 对待有争议的情况和处理矛盾• 信任是虚拟合作的成功要素• 虚拟合作流程• 国际团队中领导风格• 虚拟沟通中的多媒体工具

日期 : 2019 年 3 月 27-28 日 Schedule: Mar. 27-28, 2019

2019 年 11 月 12-13 日 Nov. 12-13, 2019

会员 : 4800 元 ; 非会员 : 5200 元 Price: Members 4800 RMB; Non-members 5200 RMB

价格包括会务，资料费，午餐费 Fee includes lectures, course materials, lunch.

语言 : 中文 / 英文 Language: Chinese / English

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European Business Etiquette (3.5h)欧洲商务礼仪


The variety and particularities of European business etiquette can often be a challenge for Chinese employees sent to Europe for meetings, trainings, or negotiations, particularly if they have never worked abroad. In this workshop, we explain the principles of European business etiquette with a focus on Germany, France and the UK from a European perspective and depict differences to Chinese business etiquette. The course will help the participants to successfully anticipate the expectations of their European business partners.

对于派往欧洲参加会议、培训或谈判的中国员工来说，欧洲商务礼仪的多样性和特殊性往往是一个挑战，特别是如果他们从未在国外工作过。在本次研讨会上，我们从欧洲的角度解释了欧洲商务礼仪的原则，重点是德国、法国和英国，并描述了与中国商务礼仪的差异。该课程将帮助参与者成功预测其欧洲商业伙伴的期望。


Employees being sent to Europe for meetings, trainings, or negotiations.

员工被派往欧洲参加会议，培训或谈判。

大纲 Outline

• Forms of addresses• Language registers• Behavioural expectations• Business attire• Business correspondence• Corporate structures• Anglo-American vs. continental business culture

• 招呼形式• 语言水平• 行为期望• 职业装• 商业信函• 公司结构• 英美与欧洲大陆商业文化

日期 : 2019 年 5 月 6 日（14:00-17:30） Schedule: May 6, 2019 (2:00pm-5:30pm)

2019 年 10 月 11 日（14:00-17:30） Oct. 11, 2019 (2:00pm-5:30pm)


价格包括会务，资料费，午餐费。 Fee includes lectures, course materials and lunch.


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There is always and still space to improve and leverage on the hidden potential underneath in Chinese-German collaborations, regardless whether you are working in a well or newly established one, for start-up or market leader. One of the main keys is Chinese-German Cross-cultural competency. In this workshop, each individual and all participants will be able to share, reflect and scale their own experiences and frequent occurring issues in CN-G-cooperation under guidance of an experienced facilitator in a discrete environment. From the beginning on and systematically, the entire workshop will be framed and backed-up by not only introducing the most sophisticated ways to compare our cultures beyond obvious differences. Participants will be able to discover and understand the culture-related roots of their work-attitudes and job expectations, as well as the relations and patterns to their business behaviors and even company cultures. Scope of workshop methodologies: Case studies, role-plays & simulations, sample videos, critical incidents, discussions, presentations, know-how exchange, and best-practice sharing.

无论您来自什么类型的中德合资企业，新建的、刚起步的或者已经成为市场领导者的，如何使中德企业以及合作伙伴之间拥有更好的沟通协作，始终是一个无法回避的议题。其中有一个非常关键的能力，就是中德跨文化交际能力。通过这次工作坊，每一位参加的学员都有机会分享，反思自己在日常工作中与德国同事或是合作伙伴在沟通中的所发生的问题，由培训师进行引导和自我启发。这两天的培训，不仅仅着眼于中德文化之间表层的差异比较。学员们将能够深入挖掘和理解两个不同文化的员工对于工作的态度与期待，对于关系的处理的方式以及不同文化所导致的商务习惯以及公司文化。课程教学手法：案例学习，角色扮演模拟，视频案例，学员讨论，演讲分析，最佳案例分析等。


Cross-functional Chinese and international teams and staff members working in/with a German companies, colleagues and business partners from Germany.

跨职能部门工作的中国员工，国际化团队以及在德国背景公司工作或与德国总部同事密切合作的员工。

大纲 Outline

• Opening & Get-to-Know-Warm-up, Expectations & Goals, Methods of Learning, Workshop-Rules• Chinese & German: Culture & Systematic, Impact & Patterns, Modules & Comparisons • Culture & Background: Linking individual interests in German culture and society to the bigger context of history, forms of belief, education, politics, everyday life and work etc. • Culture & Work Issues: Work & business conduct, ways of communicating: face-to-face & virtual, giving & receiving feedback, voicing opinions, time-/conflict management, team work, leadership, learning-culture etc.

• 开场并进行破冰环节相互进行了解，传达培训期待，目标，学习方法以及培训守则• 中国人 & 德国人：文化介绍 & 系统性分析，文化的形成 & 文化所带来的影响模块化分类 & 文化对比• 文化 & 背景：对各类独立的特点进行连接：历史，宗教信仰，教育以及政治等• 不同文化导致工作中产生的问题：工作 & 商务开展，沟通方式：面对面沟通 & 虚拟沟通，给予 & 接收反馈，提出建议，时间 / 冲突管理，团队协作，领导力等

日期 : 2019 年 6 月 10-11 日 Schedule: Jun. 10-11, 2019 2019 年 9 月 23-24 日 Sept. 23-24, 2019


价格包括会务，资料费，午餐费 Fee includes lectures, course materials, lunch

语言 : 英语 Language: English

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Intercultural Conflict Management - German and Chinese Perspectives德中跨文化冲突管理


With the increase awareness of conflicts to de-motivate staff and to cause managerial ineffectiveness, skills required for managing conflicts would be essential for creating a highly effective team. Working in a multicultural environment, especially for Germans and Chinese from different cultural backgrounds to work together, shared understanding on how to reach consensus is the key for organizational effectiveness. This course is tailored to focus on issues involved in cross-cultural communication, negotiation and conflict resolution - German and Chinese perspectives. Participants would be able to understand roots of conflict and how to handle it. In order to reach consensus between oneself and others, this two-day program will explore how effective intercultural communication can influence positive team performance and global management.

全球化的布局带领企业将部份技术、人力转移至国外，以扩大市场的竞争力。当这经贸实力需要面临转型时，其物质文明成长的背后，是否应伴随着等质的人文智慧陶冶，以带动总体产业升级，的确值得重视。以中国或德国而言，企业在朝海外市场拓展时，就已将新兴的文化与行为模式，透过商业交流，传递到贸易地主国，此时彼此间的互动，就开始了另一文化融合与交流。一个人的行为、态度和思想，以至于管理、沟通，都和其源由的文化和背景有着密切的关联。没有人可以声称自己的文化是最好的。跨文化的地球村和多元文化的团队共事已是许多人的生活常态。对跨国企业诸如德中合作的企业而言，若因文化差异造成误解，可能会导致彼此关系紧张或达到事倍功半的效果。组织内部冲突产生会影响和降低工作效能 , 德国商会特别把德国人和中国人之间的有效沟通，设定为这一培训课程的主题。这两天的课程 , 德中跨文化冲突管理 , 将从跨文化的思维 , 深入剖析冲突的根源 , 和共同探讨如何走出传统沟通与协商的模式 , 让在跨文化团队工作的伙伴 , 与他人共事时更能得心应手。


Managers working in multinationals or participants feel interested in intercultural conflict management. Proficiency in English.

在跨国企业工作的经理人或一般对跨文化议题有兴趣的学员 , 英语流利。

大纲 Outline

• Nature of Conflicts - definition, causality and consequences• Situational conflicts and their impacts in the workplace• Conflicts in you, among you and others, among team members - German and Chinese perspectives• Problem Solving - key skills and techniques for conflict management• Mediation, Coaching, Facilitation, and Managing Change for Conflict Resolution• Developing Corporate Shared Vision, Synergies, and Action Plan

• 冲突产生的原因 , 定义和影响• 和自己的冲突 , 和他人或团队的冲突• 因情形和状况不同 , 所产生的冲突和对工作造成的影响 • 德中文化对沟通与冲突管理的异同• 解决问题 - 了解产生冲突的根本和提升解决问题的技能 • 教练和调解紧张气分的方法• 创造愿景 , 凝聚力和具体实践的方案


2019 年 6 月 17-18 日 Jun. 17-18, 2019

2019 年 10 月 28-29 日 Oct. 28-29, 2019

会员 : 4400 元 ; 非会员 :4800 元 Price: Members 4400 RMB; Non-members 4800 RMB



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Hiring smart is hard to do. So many factors come into play! And, in order for hiring to pay off, there must be other elements in the recruitment process. This one-day course will teach participants ways to make better hiring decisions, including how to analyze the costs incurred by an organization when a wrong hiring decision is made and develop a fair and consistent interviewing process for selecting employees.


Responsibilities include drafting position descriptions, advertising open positions, screening candidates and interviewing new hires. HR Managers Team Leaders Business Unit Managers General Staff Recruiters

大纲 Outline

• Save Time - See FEWER candidates • Interview STRONGER candidates• CLOSE more offers based on opportunity, not compensation • Minimize COUNTER-offers • Improve JOB PERFORMANCE from day one • Reduce TURNOVER • Increase JOB SATISFACTION

日期 : 2019 年 3 月 22 日 Schedule: Mar. 22, 2019 2019 年 11 月 6 日 Nov. 6, 2019




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Professional Recruitment and Interview Skills如何运用专业系统的面试技巧来为公司谋求合适的人才


This two-day recruitment and selection course provides delegates with the skills, knowledge and confidence to recruit and select the right team member for the job. We recommend that the recruitment and selection training program is supported with the current recruitment and selection documentation and process to ensure that the training embeds best practice across the organization. By the end of the two days training course, the participants will have: • Recognizetheimportanceofadoptingastructuredrecruitmentprocessandtheuseofrelevant selection methods• Screenedcandidates’CVsorapplicationformsusinganagreedselectioncriteriaforajobrole and identify anomalies for further research • Preparedforafirststageselectioninterviewtoensuretheycreatetherightfirstimpressions and candidate engagement• Askedeffectivequestionsandaccuratelyassessthecandidate’spotentialsuitabilityfortherole

本次两天的面试技巧课程，将为学员提供面试技巧，招聘的专业知识以及提升自信心，以便更好的为企业寻求合适的人才。为了能够更好地通过培训来支持现有的招聘体系，包括招聘过程中简历等文件的筛选，我们会嵌入一些相关组织过程中的最佳实践案例来进行分享。通过两天的培训，学员们能够获得：•能够清晰的认识到，采用结构性的招聘流程以及相关的筛选方法的重要性•通过制定人才筛选准则，对求职者的简历进行筛选，从而更好的适应岗位需求并对异常信息进行甄别，用于进一步的研究•如何在最初阶段做好面试的准备并给求职者留下一个正面的印象•如何进行有效的提问来精准的预测求职者对于岗位的适配程度


In recruitment and selection is ideal for managers with limited experience of recruitment, wanting to develop some skills and confidence in interviewing new team members to produce an accurate assessment, as well as understanding the whole selection process.

自身招聘经验不足，想要提升面试技巧以及提升面对应聘者时的自信心并准确的向对方提出相关的测试星问题，同时也能更好的理解整个人才筛选的流程的管理者。

大纲 Outline

The workshop will include the following topics: • Effective recruitment and selection methods• Screening and short listing job applicants• Structuring and preparing for interviews• Using effective questions• Actively listening and taking notes• Preparing for the selection interview• Conducting a selection interview• Making the selection decision

日期 : 2019 年 4 月 23-24 日 Schedule: Apr. 23-24, 2019

2019 年 10 月 21-22 日 Oct. 21-22, 2019


价格包括会务，资料费，午餐费。 Fee includes lectures, course materials, lunch.


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培训的主要课题：• 高效的招聘以及人才筛选方法• 筛查并记录有效的求职者信息• 如何更好地准备面试并使其具有结构化• 如何进行有效的提问• 积极聆听并记录笔记• 为遴选面谈做准备• 如何进行遴选面谈• 如何做出最终决定

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.0 Standard Time Management with REFA 标准工时管理（德国的 REFA 劳动消耗工艺定额体系）


Industrial process times comprise both manual labour times such as assembly work as well as equipment related times such as set-up or machining times. Process times are the basis of any successful industrial production by forming the basis for costs, wages, and, thus, your product pricing on the market. This course gives an overview on how to determine industrial standard times that are realistic and fair for the involved workers. The course introduces the principles of the German REFA method alongside the American MTM method.

工业操作时间包括手工劳动时间（例如装配工作）以及设备相关时间（例如设置或加工时间）。操作时间是任何成功的工业生产的基础，通过形成成本，工资的基础，从而形成市场上的产品定价。本课程介绍如何制定标准工时与改善工作流程。本课程将介绍德国 REFA 方法的原理以及美国 MTM 方法。


Industrial Engineers, Process Planners, Logistics Planners, Industrial Supervisors and Executives.

工业工程师、工艺规划师、物流规划师、工业监督员和高管。

大纲 Outline

• Basics and terminology of standard time management• Assessing human process performance• Conducting process time measurements (time studies)• Determining contingency allowance times (personal, fatigue, delay)• Using available templates and software• REFA vs. MTM

• 标准工时管理的基础和术语• 评估人员操作绩效• 进行操作时间测量（时间研究）• 制定宽房时间（私事、疲劳、管理）• 使用可用的模板和软件• REFA 与 MTM

日期 : 2019 年 2 月 14-15 日 Schedule: Feb. 14-15, 2019 2019 年 7 月 1-2 日 Jul. 1-2, 2019


价格包括会务，资料费 ( 包含 REFA 中文 Fee includes lectures, course materials

版的课本 )，午餐费。 (incl.REFA-textbooks in Chinese) and lunch.


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Global Leadership and Talent Development跨文化领导力培育


Motivation, jobs satisfaction and work performance are inter-related. High labor turnover rate or a leader without being able to provide shared vision would no longer sustain competitive advantage. How to retain, develop current and potential talents would be important for being an effective leader. This 2-day program will explore how effective leadership can influence positive team performance and retain global talents.

成功的领导人在延续企业文化时，不应在于模仿别人的管理或企业文化模式;领导人应从广义的角度，体会多元化经营模式的可行性，了解内部团队的共识方向，从而找到属于该企业的文化特质，才能真正将经营的理念，落实于策略执行。这两天的课程将学习身为一为跨文化经理人 , 如何落实领导力与团队因材施教的潜能培育。


Managers or general participants who are interested in leadership skills and talent development, English Proficiency.

经理人，或一般想提升跨文化领导力的学员，英语流利。

大纲 Outline

• The role of manager or leader • A Leader in managing risk vs a leader in managing crisis/chaos• Developing strategic thoughts and how to reach team consensus • Human dimensions in global leadership - coaching, facilitation & feedback skills• Managing Emotions - Global leadership EQ development• Balance the quantitative and the qualitative teamwork• Definition of talent and how to motivate and retain global talents• Managing a global team - managing diversity, change, and beyond

• 经理人和领导人的区别• 风险管理与危机处理的领导人• 执行力与策略逻辑思考的团队领导• 团队人性化的管理• 跨文化领导人的情绪管理是一切智慧领导的关键• 平衡数据领导与情商领导• 因材施教 , 找出跨文化团队优秀人才 , 激励团队潜能发挥• 跨文化团队领导力的要件

日期 : 2019 年 1 月 10-11 日 Schedule: Jan. 10-11, 2019

2019 年 6 月 20-21 日 Jun. 20-21, 2019

2019 年 11 月 7-8 日 Nov. 7-8, 2019




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Leadersh

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Lead

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ing Leadership: Coaching to Engage Teams

Leadership: Coaching to Engage Teams


Leading to Engage Teams first comes with understanding our own motivators at work and in our personal lives. Together, you will explore the complex dynamics of individuals and understand to further knowledge on identifying motivators within teams and the fundamentals of management.

Ongoing, you will learn how to manage people and give you the crucial foundational skills to shift from being an individual contributor to a well-respected manager who can achieve team success and drive bottom-line performance.


Managers and leaders new to their position, top-performers seeking a learning opportunity to enhance skills.

大纲 Outline

• Illustrate 4 Team Relationship Dynamics through the Strength Deployment Inventory (SDI)• Improve communication to effectively set expectations for yourself and your direct reports• Apply delegation strategies to increase productivity and motivation• Communicate organizational goals that get results• Use effective coaching techniques to maximize your team’s performance• Adapt your leadership style to meet the needs of individual team members

日期 : 2019 年 1 月 23-24 日 Schedule: Jan. 23-24, 2019 2019 年 8 月 28-29 日 Aug. 28-29, 2019




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Leadersh

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Leading in Different Scenarios不同场景的领导


Nowadays, more and more managers are frustrated by one or more of the following scenarios: 1. The manager himself does not know what he is busy with, even though he is extremely busy with tons of things; 2. There is not much atmosphere of collaboration neither internally nor externally; 3. The morale is low; 4. Subordinates only follow the instruction apparently; 5. The manager ignores subordinates, focusing only on tasks to be done; 6. The productivity is low. This training will help you jump out of the “box” - the current way of leading a team and broaden your mind. You will find the relevant solutions to those tough scenarios mentioned above through the sharing of the trainer and the participants.

当今，越来越多的一线经理会被下面提到的一个或多个情景弄得一筹莫展：1. 经理自己也不知道自己整天忙的是什么，尽管一直在忙于很多事情；2.团队内部和外部合作的氛围都不浓；3.团队士气低下；4. 下属当面一套，背地里一套；5. 经理忽视下属，只关心任务的完成；6. 效能很低 ...... 此培训将会帮助您跳出当今您领导团队的模式并且拓宽您的思维。您会通过讲师和学员的分享发现上面提到的棘手的情景的相关方案。


Directors, Managers, Supervisors, Team Leaders, Section Foremen, Crew Chiefs.

总监、经理、主管、团队负责人、工段长、班组长。

大纲 Outline

• Definition and Connotation of Leadership • Leadership Styles• System Thinking of a Leader• Three Elements of Vision• Empowerment • Goals of a Leader• Effectiveness of Different Leadership Styles• Leading Senior Staff• Delegation• Coaching • Innovation of Leadership

日期 : 2019 年 6 月 3-4 日 (9:00-17:00) Schedule: Jun. 3-4, 2019 (9am-5pm) 2019 年 11 月 14-15 日 (9:00-17:00) Nov. 14-15, 2019 (9am-5pm)



语言 : 中文 Language: Chinese

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• 领导力的定义与内涵• 领导者的方式• 领导者的系统思维• 愿景三要素 • 灌能 • 领导者目标• 领导方式的有效性• 领导资深下属• 授权• 辅导• 领导力创新

Lead

ersh

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ing Situational Leadership

情境领导


Leaders in the leadership and management of the team, can not be used in a static way, but with the staff of the different and circumstances and changes in the environment to change the leadership style. Being a "situational leader" can help leaders easily resolve team management challenges, enable leaders to implement appropriate leadership practices for their specific situations, and lead the team to achieve higher performance while achieving improved team capabilities.

领导者在领导和管理团队时，不能用一成不变的方法，而要随着员工的不同及情况和环境的改变而改变领导方式。做一名“情境领导者”就可以帮助领导者轻松化解团队管理方面的挑战，使领导者能够针对员工的具体情境，实施适合的领导方式，能够带领团队取得更高的绩效，同时实现团队能力提升。


Department Head/Manager/Director with at least two years management experience, Subsidiary Manager, management at all levels in the organization.

具有至少两年以上管理经验的部门主管 / 经理 / 总监，分子公司经理，组织里的各级管理人员。

大纲 Outline

Module 1: How to turn subordinates into followers

Module 2: How to influence the performance of followers

Module 3: Situational Leadership model

Case: Readiness of the follower for situational training

Tools: Three types of subordinates analysis and treatment table

Assessment: Leadership style self-diagnosis

Tools: Leadership Style/follower Status context table

Tools: Three choices of effectively influence subordinates’ behavior

Tools: 9 Symptoms of employees need to motivate

Tools: 10 ways to effectively motivate

Discussion: What is the core point of authorization?

Module 4: The use of "situational leadership" approach - effective

development of employees

Module 5: Summary

日期 : 2019 年 6 月 27-28 日 Schedule: Jun. 27-28, 2019 会员 : 4680 元 ; 非会员 : 4980 元 Price: Members 4680 RMB; Non-members 4980 RMB



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模块一：如何将下属转变为追随者

模块二：如何影响追随者的绩效

模块三：情境领导模式

案例：跟随者准备度情境训练

工具：三种类型的下属分析及对待表

测评：领导风格自我诊断

工具：领导风格 / 追随者状态情境对照表

工具：有效影响下属行为的三种选择

工具：员工需要激励的 9 大症状

工具：有效激励的十种方法

讨论：授权的核心点到底是什么？

模块四：运用“情境领导”法——有效开发员工

模块五：课程总结

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Best-Practice Logistics Planning Tools最佳实践物流规划工具


Logistics planners often face a variety of planning tasks along the supply chain, such as inbound transportation, material flow, warehousing, layout planning or packaging planning. In this workshop we present seven logistics planning tools which are most useful for logistics planners in tackling any logistics problem they might encounter. Besides being practically useful, by applying the tools, the participants deepen their understanding of the complexity of logistics by optimising various criteria such as lead times, inventory levels, or space requirements.

物流规划人员经常面临供应链中的各种规划任务，例如入厂运输、工厂物料流、仓储、布局规划或包装规划。在本次研讨会中，我们发现它们对于解决任何物流问题的物流规划人员最有用。除了有用之外，通过应用这些工具，参加者们还思考和学习物流方面德问题和目标，例如周期时间、库存水平或空间要求。




大纲 Outline

• Determining key drivers with Pareto analysis• Problem solving with Ishikawa diagrams• Saw tooth model and inventory optimisation• Gantt chart, lead time analysis, process parallelisation, slack and critical-path analysis• Sankey diagram, storage location and route optimisations• Business cases, opportunity rates, cost elements, discounted cash flows, and internal rate of returns• Advanced Excel formulas and user-defined functions (UDF)/simple VBA macros

• 使用帕累托分析确定关键驱动因素• 使用石川图（鱼骨图）解决问题• 锯齿模型和库存优化• 甘特图，周期时间，流程并行化，松弛和关键路径分析• 散开图，存储位置和路线优化• 业务案例，机会利率，成本要素，贴现现金流和内部收益率• 高级 Excel 公式和用户定义函数（UDF）/ 简单 VBA 宏

日期 : 2019 年 3 月 1 日 Schedule: Mar. 1, 2019

2019 年 8 月 2 日 Aug. 2, 2019




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t Tendering Logistics Services物流服务招标项目管理


By strategically focussing on their core competencies, many companies outsource an increasing amount of logistics tasks to third or fourth party logistics service providers. A professional tender project set-up by both the responsible technical planning and the purchasing department is quintessential to obtain the required services for reasonable market prices. Besides, the management of such a tender project needs to be fully compliant with corporate and industry guidelines in order to allow for a professional supplier relationship management and to prevent any operations that could harm the reputation and success of the company. In this course, we provide a generic, best-practice tender project framework and give some specific recommendations with respect to the Chinese market.

通过战略性地关注其核心竞争力，许多公司外包给第三或第四方物流服务提供商。由负责的技术规划和采购部门设立的专业招标项目是获得合理市场价格所需服务的典型。此外，招标项目管理必需遵守公司的管理和行业政策指导方针，以便进行专业的供应商关系管理，并防止任何可能损害公司声誉和成功的操作。在本课程中，我们提供了一个通用的，最佳实践的招标项目框架，并就中国市场提供了一些具体的建议。




大纲 Outline

• Principles of contract and tender management• Project launch and timeline• Request-for-information (RFI) and bidder long list• RFI analysis and bidder short list• Request-for-quotation (RFQ)• Service requirement, rate sheet, general and special terms and conditions (GTC/STC)• Question-and-answers (Q&A)• Technical negotiations• Technical release• Supplier auditing• Implementation• Key-performance-indicator (KPI) measurements

2018 年 08 月 30 日 - 2018 年 12 月 22 日 Aug. 30, 2018-Dec. 22, 2018

日期 : 2019 年 4 月 4 日 Schedule: Apr. 4, 2019 2019 年 9 月 6 日 Sept. 6, 2019




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• 合同和招标管理的原则• 项目启动和时间表• 请求信息（RFI）和投标人长列表• RFI 分析和投标人短名单• 报价请求（RFQ）• 服务要求、价目表、一般和特殊条款和条件（GTC / STC）• 问答（Q&A）• 技术谈判• 技术发布• 供应商审核• 实现• 关键绩效指标（KPI）衡量指标

Business German Courses A1商务德语课程 A1


This course will elevate your German proficiency to a level at which you can understand and use familiar everyday expressions and very basic phrases aimed at satisfying concrete needs. You will be able to introduce yourself and others and ask or answer questions about personal details such as where he/she lives, people he/she knows and things he/she has. You will become capable of interacting in a simple way provided the other person talks slowly and clearly and is prepared to help.

理解日常的习惯用语并能讲简单的句子；能表明具体的需要；当对方讲话慢且清楚时，能够进行简单的交流。


• Business people who require German language skills professionally• People who want to challenge themselves by learning a new language• People who enjoy the German language and want to improve their language skills

• 有德语需求的商务人士• 利用业余时间学习德语的上班族• 欲提高语言技能的德语爱好者

大纲 Outline

• Designed for energetic and young professionals • Convenient time schedule in the evening • Training location near CBD • Practical and efficient learning approach• Small classes: 7-18 students per class • 专为充满活力的年轻专业人士定制 • 便利的时间安排 ( 晚上和周末 )• 培训地点在 CBD 附近• 高效实用的教学方法• 小班开课 : 每 7–18 人

日期 / Duration 2019 年 03 月 19 日 – 2019 年 09 月 10 日 19 Mar. 2019 – 10 Sept. 2019

时间 / Time 周二 , 周四 : 18:30 – 21:00 Tuesdays, Thursdays: 18:30 – 21:00

课时 / Course Units 150 (1 课时为 45 分钟 ) (one unit = 45 min.)

价格 / Price 会员 : 8,300 人民币 Member: RMB 8,300

非会员 : 9,100 人民币 Non-Member: RMB 9,100

教材费 : 400 人民币 Textbook fee: RMB 400

折扣 : Discounts:

老学员享受学费 8 折优惠；新学员 2 人 20% off for previous students; 15% off for

同时报名享受学费 8.5 折优惠，3 人及 2 new students who register together and

以上同时报名享受学费 8 折优惠。 20% off for 3 or more new students who

register together (on course fee).

语言 / Language 德语 German

地点 / Venue 北京市朝阳区东三环北路 8 号 Landmark Tower 2, North Dongsanhuan Road 8,

亮马河大厦 2 座 8 层 Chaoyang District, Beijing

Lang

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s Business German Courses A2商务德语课程 A2


Can understand sentences and frequently used expressions related to areas of most immediate relevance (e.g. very basic personal and family information, shopping, local geography, employment). Can communicate in simple and routine tasks requiring a simple and direct exchange of information on familiar and routine matters. Can describe in simple terms aspects of his/her background, immediate environment and matters in areas of immediate need.

理解涉及身边事务，比如家庭、购物及工作的句子和常用语，能够描述自己的来历和学历及与基本需要相关的事情。




大纲 Outline

• Designed for energetic and young professionals • Convenient time schedule in the evening • Training location near CBD • Practical and efficient learning approach• Small classes: 7-18 students per class

• 专为充满活力的年轻专业人士定制 • 便利的时间安排 ( 晚上和周末 )• 培训地点在 CBD 附近• 高效实用的教学方法



时间 / Time 周一 , 周三 : 18:30 – 21:00 Mondays, Wednesdays: 18:30 – 21:00





折扣 : Discounts:


同时报名享受学费 8.5 折优惠，3 人及以 2 new students who register together

上同时报名享受学费 8 折优惠。 and 20% off for 3 or more new students

who register together (on course fee).




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Business German Courses B1.1/B1.2商务德语课程 B1.1/B1.2


Can understand the main points when clear, standard language is used and the focus is on familiar topics associated with work, school, leisure time, etc. Can deal with most situations typically encountered when travelling in the language region. Can express him/herself simply and coherently regarding familiar topics and areas of personal interest. Can report on experiences and events, describe dreams, hopes and goals as well as make short statements to justify or explain his/her own views and plans. This course has a pre-class testing.

在使用清晰的标准语言以及涉及工作，学校等方面的平常事物时，能够理解要点；去旅行没问题；能简单地就一般话题和自己感兴趣的领域发表自己的看法；能简短的讲明计划和阐述观点。该课程有课前测试，以了解学生水平。




大纲 Outline


• 专为充满活力的年轻专业人士定制 • 便利的时间安排 ( 晚上和周末 )• 培训地点在 CBD 附近• 高效实用的教学方法• 小班开课 : 每 7–15 人


时间 / Time 周二 , 周四 : 18:30 – 21:00 Tuesdays, Thursdays: 18:30 – 21:00





折扣 : Discounts:

老学员享受学费 8 折优惠；新学员 2 人 20% off for previous students; 15% off

同时报名享受学费 8.5 折优惠，3 人及以 for 2 new students who register together






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Lan

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s Business German Courses B2商务德语课程 B2


A normal conversation with native speakers is possible without major difficulties for either party. Can express himself/herself clearly and explicitly for a broad range of topics. Can explain his/her point of view on a current issue and can list advantages and disadvantages of alternative possibilities. This course has a pre-class testing.

能理解一篇复杂文章中的具体或抽象主体基本内容，包括学习者专业领域的技术性讨论课题。能比较自如流利地跟讲本族语的人进行交际，双方都不感到紧张。能清楚、详细地谈论广泛领域的话题，能就时事发表自己的观点，并能对各种可能性陈述其利弊。该课程有课前测试，以了解学生水平。




大纲 Outline


• 专为充满活力的年轻专业人士定制 • 便利的时间安排 ( 晚上和周末 )• 培训地点在 CBD 附近• 高效实用的教学方法• 小班开课 : 每 7–15 人


时间 / Time 周一 , 周三 : 18:30 – 21:00 Mondays, Wednesdays: 18:30 – 21:00





折扣 : Discounts:


同时报名享受学费 8.5 折优惠，3 人及以 2 new students who register together






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German Language Courses C1高级商务德语 C1


Can understand a wide range of demanding, longer texts, and recognize implicit meaning. Can express him/herself fluently and spontaneously without much obvious searching for expressions. Can use language flexibly and effectively for social, academic and professional purposes. Can produce clear, well-structured, detailed text on complex subjects, showing controlled use of organizational patterns, connectors and cohesive devices. This course has a pre-class testing.

理解篇幅较长且内容广泛的文章；能够自如流畅的表达；能在社会交往，工作或接受培训和学习时灵活的运用语言。该课程有课前测试，以了解学生水平。




大纲 Outline

• Designed for energetic and young professionals • Convenient time schedule in the evening • Training location near CBD • Practical and efficient learning approach• Small classes: 7-15 students per class • 专为充满活力的年轻专业人士定制 • 便利的时间安排 ( 晚上和周末 )• 培训地点在 CBD 附近• 高效实用的教学方法• 小班开课 : 每 7–15 人

日期 / Duration 2019 年 03 月 19 日 – 2019 年 6 月 25 日 19 Mar. 2019 – 25 Jun. 2019

时间 / Time 周二 : 18:30 – 21:30 Tuesdays: 18:30 – 21:30;

周四 : 18:30 – 21:30 Thursdays: 18:30 – 21:30





折扣 : Discounts:

老学员享受学费 8 折优惠；新学员 2 人 20% off for previous students; 15% off

同时报名享受学费 8.5 折优惠，3 人及以 for 2 new students who register together






Effective Cross-Functional Cooperation跨部门团队效率管理


In production line, managers have to deal with cross-functional team operations. It is very often when the team missed the target or performance, team morale are seriously affected. Scenario system thinking in managing cross-functional teams and how to co-ordinate would be the key for this course design. Participants would be able to learn how to communicate smoothly, set priorities and conduct portfolio, risk & time management, in order to improve cross-functional team cooperation.

在管理或生产制造流程里 , 跨部门管理是必要的工作 , 一个项目的失败往往浪费时间金钱 , 对组织进度规划造成影响 , 对团队更是士气打击。逻辑思考 , 多元化的方向定位与沟通 , 跨部门项目计划等 , 都是这两天学习的目标。• 了解身为效率经理人的要件 • 跨部门工作管理• 如何达成跨部门 Cross-Functional Cooperation 双赢的共识 • 时间管理与项目规划• 创造高绩效团队的凝聚力• 行动力与变革管理


Managers or general public interested in cross-functional team cooperation.

经理人，或一般对跨部门沟通管理有兴趣的学员。

大纲 Outline

• Daily Task Management• Goal Setting and Resource Utilization• Flexibility in Strategic Communication• Cross-Functional Coordination• Issues to be Aware for Cross-Functional Team Cooperation & Alignment• Priorities and Time Management• Effective Team Communication• Action Plan and Highly Performance Team

日期 : 2019 年 4 月 18-19 日 (9:00-17:00) Schedule: Apr. 18-19, 2019 (9am-5pm) 2019 年 8 月 22-23 日 (9:00-17:00) Aug. 22-23, 2019 (9am-5pm)

2019 年 12 月 5-6 日 (9:00-17:00) Dec. 5-6, 2019 (9am-5pm)




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• 每日所需面对的工作管理• 目标订定 , 资源分配与分享• 沟通的弹性与空间• 跨部门项目规划与整合• 跨部门工作协商需注意事项• 处理优先顺序和时间管理• 跨部门沟通要领• 拟定行动方案和变革管理计划

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ance Key Talent Management

企业关键人才经营


新形势下，企业的经营环境瞬息万变，企业的竞争不再是传统的规模、产品、技术的竞争，而是人才的竞争。在人才经营方面，企业管理者面临诸多的问题，如：企业在不断地招人，却难以招到适合自己使用的人；企业招到了优秀的人才，人才要价太高又用不起；好不容易培养出来的人才，翅膀长硬了，就飞走了；有的员工平时让人觉得忠诚，却突然做出不忠的事。关键人才是企业最重要的资源，也是企业竞争优势所在。如何通过关键人才经营、激活人才，这是管理者的重中之重。


老板、总经理、中高层管理者。

大纲 Outline

一、两大核心工具解析 1. 引导行为从掌控思想入手 2. 发问快速查找大脑中的信息二、关键人才经营的 24 个问题解决与工具运用 1. 如何建立人才标准？ 2. 不同级别人才如何寻找？ 3. 公司如何吸引外部人才？ 4. 如何识别胜任能力？ 5. 如何识别人才的素质？ 6. 如何低成本获取高端人才？ 7. 如何异地招聘人才？ 8. 如何挖人？ 9. 入职新人的杀毒防护？ 10. 如何应对员工抱怨？ 11. 如何将借口转化成结果？ 12. 如何激发团队积极性？ 13. 如何激发人才潜能？ 14. 如何挖掘人才特长？ 15. 全能型人才稀缺问题如何解决？ 16. 如何分解工作流程，明确职责？ 17. 企业用人原则是什么？ 18. 批评的方法和技巧？ 19. 表扬的方法和技巧？ 20. 如何巧用员工身份管理人才？ 21. 如何勾画企业未来发展蓝图？ 22. 如何实现长久激励？ 23. 企业如何营造感恩文化？ 24. 如何建立情感账户感动人才？

日期 : 2019 年 1 月 5-6 日 Schedule: Jan. 5-6, 2019 会员 : 4980 元 ; 非会员 : 5280 元 Price: Members 4980 RMB; Non-members 5280 RMB



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ance Management Transition & Managing Performance

管理转型和绩效管理


As an individual contributor or a manager, the job scope is more defined on how to timely complete a certain given task. While being promoted to a manager position, being able to utilize engineers’ hard and soft thinking skills to managerial position would be essential for effective team development. From another perspective, it requires a different mindset, as his or her role has been shifted to manage a team, how to manage subordinates' performance and to give feedback, etc. This program is tailored for those managers, who were previously in engineer or individual contributor positions, to explore diversity required in the workplace and their management approaches.

工程师作为技术诀窍和经验的掌握者往往备受敬重，基层或刚被提升上来的管理者，有时会以旧有的工作习惯和思维模式来带领原有的部门，对团队领导效能反而适得其反。当技术人员被提拔到管理层时，他们需要具备不同的心态，若能够在管理的职位上，有效利用工程师所具备的硬性和软性思维能力，并配合沟通技巧来协调团队工作与绩效，相信领导力更能发挥功效。这一个课程是为有技术背景，需了解职能转型的管理者量身设定，共同探讨管理层需面对的不同领导方法。


Managers with technical background or engineers or individual contributors promoted to be a manager, proficiency in English communication.

有技术背景的管理人员，或将被提拔为管理人员的工程师，英文流利。

大纲 Outline

• Transition - Engineer and/or individual contributor to Manager• The Role of Being an Effective Manager• Operational Differences - Engineer Individual vs Managerial Team Approaches• Managing Diversity and Communication Styles• Delegation and Creating Shared Visions - Forming a Highly Effective Team

• 由工程师向管理层转型• 理解高效管理者的角色• 操作上的差异 - 工程师 vs 管理方法• 管理差异和沟通方式• 授权及创造共享的远见 - 组建高效的团队

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日期 : 2019 年 1 月 7-8 日 Schedule: Jan. 7-8, 2019

2019 年 5 月 9-10 日 May 9-10, 2019

2019 年 9 月 16-17 日 Sept. 16-17, 2019




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New Manager Compulsory Course迈向卓越 - 新经理实战管理技能必修


Because of the enterprises development needs, often promote company's business backbone to management positions, but most of the backbone does not have the skills to hold managerial positions. The goal of course is enable new managers to learn and master the core management skills, help them quickly realize the role change from "backbone staff" to "good managers", assume managerial responsibilities, and create maximum performance for the company.

企业因为发展需要，常常会提拔公司业务骨干到管理岗位上，可大部分骨干并不具备担任管理岗位的技能。本课程的目标是让新任经理学习和掌握最核心的管理技能，帮助他们快速实现从“骨干员工”到“优秀经理”的角色转变，承担起管理职责，为公司创造最大业绩。


A new manager or supervisor within 18 months; for the first time in the next 12 months as a manager or supervisor, reserve cadres, future managers; managers and supervisors who have never received systematic management training.

十八个月内新上任的经理或主管；未来十二个月内即将第一次担任经理或主管的人员、储备干部、未来的管理者；从未接受过系统的管理者培训的经理和主管。

大纲 Outline

Lesson 1 - How does the new manager do the role conversionActual training: the development of new manager'srole conversion learning pathLesson 2 - How does the new manager make the"Sharp eyes" of peopleActual training: Three strokes to fix the "operator" of teamLesson 3 - How to build the new manager'sperformance target wellActual training: Act and rectify your goalsLesson 4 - How does the new manager coach the staff to workActual training: How can manager Ma better coach the work?Lesson 5 - How does the new manager motivates employees to workActual training: Meeting Incentive Staff 18 methodLesson 6 - How does the new manager should be the"right-hand man" for leadershipActual training: How should the new managerhandle cross-level communicationTAG: < Learning Map > and action plan

日期 : 2019 年 5 月 30-31 日 Schedule: May 30-31, 2019




第一讲新经理如何做好角色转换实战训练：新经理角色转换学习路径编制第二讲新经理如何练就识人的“火眼金睛”实战训练：三招搞定团队中的“老油条”第三讲新经理如何做好绩效目标管理实战训练：马上行动，对你的目标进行纠偏第四讲新经理如何辅导员工工作实战训练：马经理该如何更好的指导工作？第五讲新经理如何激励员工工作实战训练：会议激励员工十八法第六讲新经理如何当好领导的“左膀右臂”实战训练：新经理该如何处理跨级沟通结束语 “学习干货地图”与行动计划

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ance Operation and Decision-making: Sand Table

经营与决策 : 沙盘


As the helmsman of the enterprise, management and decision-making level directly affect success or failure of the enterprise. This course uses the modern sand table teaching method, establishes the manager's strategic management thought and the rational decision-making consciousness, earnestly enhances the manager to ana lyze the environment, insight market, grasps the opportunity, formulates strategy, establishes t superiority, the improvement performance enhances the efficiency, the correct decision-making ability.

You will be through the "Company" of current year's performance of inventory and summary, reflect on the success of business, analysis of strategic gains and losses, carding management ideas, exposure to decision-making mistakes, and through many adjustments and improve the practice, and effectively improve the strategic management and management decision-making level.

作为企业的舵手，管理者的经营与决策水平直接影响着企业的成败。本课程通过运用现代沙盘教学方法，树立管理者的战略管理思想和理性决策意识，切实提升管理者分析环境、洞察市场、把握机会、制定战略、确立优势、改进绩效提高效率、正确决策的能力。

您将通过对“公司”当年业绩的盘点与总结，反思经营成败，解析战略得失，梳理管理思路，暴露决策误区，并通过多次调整与改进的练习，切实提高战略管理与经营决策水平。


Middle and Senior Managers, Heads of Departments, Bosses, VP.

中高层管理者、各部门主管、老板、副总。

大纲 Outline

1．Sandbox Course Brief 一、沙盘课程简述2．Management Knowledge Points Involved in the Course 二、课程所涉及管理知识点3．Sandbox Walkthrough Content and Objectives 三、沙盘演练内容及目标 3.1 Strategy and Marketing Management 1．战略与营销管理 3.2 Market Analysis and Budget Management 2．市场分析与预算管理 3.3 Cost Management 3．成本管理 3.4 Marketing and Sales 4．市场营销与销售 3.5 Production 5．生产 3.6 R&D 6．研发 3.7 Financial 7．财务 3.8 Team Collaboration and Communication 8．团队协作与沟通

日期 : 2019 年 6 月 15-16 日 Schedule: Jun. 15-16, 2019




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Plan and Inspection on Tax Payment 纳税筹划与稽查


This course focuses on "tax planning strategies and Methodologies" and "2018 tax audit focus and response". Through a thorough interpretation and analysis of a large number of real cases, so that you grasp the corporate tax planning standards and know-how, to understand the latest policy and regulation trends, tax inspection steps, procedures, methods and key points, prevent leakage and blocking, compliance reduce corporate tax and risk.

本课程紧紧围绕“纳税筹划策略及方法”以及“2018 年税务稽查重点与应对”展开。通过透彻解读和分析大量真实案例，让您掌握企业税负筹划的标准和诀窍；了解最新的政策法规动向，税务稽查的步骤、程序、方法及要点，防漏堵缺，合规降低企业税负和风险。


CFO, Finance Director, Finance Manager, Tax Manager, General Manager, Boss, etc.

CFO、财务总监、财务经理、税务经理、总经理、老板等。

大纲 Outline

Know yourself: strategies and methods of tax planning1. What taxes do you deserve? Why do we have to plan?2. 4 purposes of tax planning3. 6 major methods of tax planning4. Tax planning for purchasing and sales operations5. Tax Planning for enterprise 6 specific business

Know others: tax audit risk control6. Change of tax inspection under the Golden Tax three period system7. 8 Major directions for the 2019 tax audit8. Key points, techniques and methods of tax inspection in 2019 9. 3 measures for enterprises to deal with tax audit

知己：纳税筹划的策略与方法一、你应纳什么税？为什么要筹划？二、纳税筹划的 4 大目的三、纳税筹划的主要 6 大方法四、采购与销售业务的税务筹划五、企业 6 类特定业务的纳税筹划

知彼：税务稽查风险管控六、金税三期系统下的税务稽查变化七、2019 年税务稽查的 8 大方向八、2019 年税务稽查的重点、技术与方法九、企业应对税务稽查的 3 项举措





Language: Chinese

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Project Management Essentials项目管理精要


Managing projects well requires a great deal of skills and finesse, which makes it so interesting and demanding. Our open workshop Project Management will help you meet the challenges of cost pressure, limited time and high quality. It shows you how to plan and start a new project effectively, key facts to implement and manage an entire project successfully. Simulations and group activities enable you to better master the new project management techniques and templates to make information flow, monitoring and reporting more efficient.

项目管理工作有趣而富挑战性，对技能技巧要求很高。本课程将你迎难而上，面对成本压力、时间限制品质要求的考验，教你学会如何有效计划和启动新项目，领会成功开展和管理整个项目的要点。通过情景模拟和小组活动，你能更好地掌握项目管理新技巧及工具，提高信息流程、项目监管和项目报告的效率。


Project Managers, Project Engineers and other stakeholders.

项目经理、项目工程师与相关人士

大纲 Outline

• Define project start and project target • Set up an efficient project organization • Role of project manager • How to develop the statement of work • Project planning stages • Apply work breakdown structure (WBS) • Develop phasing and project schedule plan • Anticipate risk and resolve problem • Project human resource planning and management

• 定义项目启动和项目目标• 建立有效的项目架构• 项目经理的角色• 如何建立项目描述• 项目管理的各个阶段• 工作结构分解的应用• 划分项目阶段、制作项目进度时间表• 预测风险并解决问题• 项目人力资源计划及管理

日期 : 2019 年 5 月 20-21 日 Schedule: May 20-21, 2019 2019 年 11 月 18-19 日 Nov. 18-19, 2019




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Supervisory Management Skills基础管理技巧


The objective of management is to achieve result through people. As a supervisory staff, do you know how to get things done through others effectively? Do you understand the role, responsibilities and skills needed for being a successful manager? This training program will not only provide you the answer to the above questions but also lead you to walk through the latest management topics/tools which are tailored for those newly or ready to be promoted team leaders and supervisors.

管理的要义就是通过他人达成目标。但作为一个管理者，你是否知道如何有效地让他人为你完成工作？你又是否清楚一个成功经理的角色，责任和技巧？本课程不单为你对以上课题提供答案，更会带领你认识到专门为新近晋升或将会晋升的管理人员而设计的多种最新管理课题和工具。


Newly or ready to be promoted team leader and supervisory personnel.

新近晋升或将会晋升到管理层的人员。

大纲 Outline

• Role and responsibilities of supervisory staff nowadays • Performance management and coaching skills - Developing your team members • Delegation and motivation from theories to practical skills • Elementary communication and interpersonal skills in workplace

• 现今管理人员的角色和责任• 绩效管理和教练技巧 - 培育你的团队成员 • 由授权和人员激励的理论到应用实践• 职场的沟通和人际技巧

日期 : 2019 年 6 月 13-14 日 Schedule: Jun. 13-14, 2019 2019 年 11 月 20-21 日 Nov. 20-21, 2019




5 Charts & 2 Lists to Make Project Planning Easy (3 hours)项目计划的五图两表


Project management made easy series. How to plan a project? The trainer introduces you to the five most efficient charts and two tables that should make any project planning easy.

成功的项目计划是项目成功的重要保证。项目范围、任务、时间进度、人力资源、风险，如何全面复杂的计划让你头疼吗？五图两表让项目计划工作变得容易且高效。


All employees who have interests in project management.

需要学习项目计划的员工。

大纲 Outline

Project planning process • Task planning • Progress schedule • Resource and staff planning • Risk planning5 charts & 2 lists in different phase • Work breakdown chart • Network and Key path chart • Progress schedule GANNT chart • Staff planning RAM list • Resource planning chart • Change management listQ&A

项目计划流程 • 任务计划 • 进度排期 • 资源与人员规划 • 风险规划不同阶段的工具 • 工作结构分解图 • 网络图与关键路径图 • 进度排期甘特图 • 人员干系人规划 RAM 表 • 项目资源规划图 • 项目变更管理表课程答疑

日期 : 2019 年 4 月 22 日 (9:00-12:00) Schedule: Apr. 22, 2019 (9am-12am) 2019 年 11 月 25 日 (9:00-12:00) Nov. 25, 2019 (9am-12am)




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Advanced PresentationsAdvanced Presentations


The ability to make an impact is no longer an optional skill for leaders. The need to inform with clarity, to motivate, and to inspire action permeates every aspect of a leader's world. Whether you are interviewing for a promotion, selling a product, or delivering a keynote address, presentation literacy is a core skill and will benefit you both personally and professionally. Advanced Presentation Skills is a 2-day course, designed to teach you the skill of presenting, not just the knowledge behind it. Knowing what to say and how to present are essential, but only by understanding the skill of delivery will you have the greatest impact. The course combines leading theory, coaching, and acting elements to create an in-depth learning experience. Each skill you learn will be demonstrated and explained, and then you will have the chance to practice the skill yourself. The course is very interactive and hands-on, with your trainer providing valuable feedback for every presentation to your group.


Team members required to give presentations; sales; business development; leaders seeking to influence.

大纲 Outline

After completing the course, you will know how to:• Replace your fear of public speaking with excitement• Develop powerful scripts and compelling stories• Develop your 'elevator speech' and value proposition• Use voice variation and projection techniques• Add essential interest and variety, regardless of the level of technical content, into your presentation• Handle Q&A sessions and convert obstacles in to opportunities• Adjust for different audiences and audience interactivity• Develop specialist presentations for strategy and vision• Use PowerPoint

日期 : 2019 年 4 月 8-9 日 Schedule: Apr. 8-9, 2019 2019 年 11 月 27-28 日 Nov. 27-28, 2019




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g Business Writing and InfluencingBusiness Writing and Influencing


“The way you write emails can break your career” – Julie Sweet, CEO of Accenture's North America business.

We can show you how to cut that time in half through knowing how to structure every email you write so you know what to say before your fingers hit the keyboard.

This 2-day course will enable participants to leave with templates structured for different scenarios. Take your work back as well as your templates and share them with your team.


Professionals from all departments who use email to correspond complex concepts and draft reports regularly for supervisors and stakeholders.

大纲 Outline

• Identify writing challenges• Make writing clear, concise, and correct• Improve construction and layout• Use proper e-mail etiquette• Formal versus informal writing• Use an assertive tone• Build confidence and professionalism• Learn to summarize for reports, meeting minutes and general updating

日期 : 2019 年 5 月 14-15 日 Schedule: May 14-15, 2019 2019 年 10 月 17-18 日 Oct. 17-18, 2019




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Communication, Influencing and Negotiation Skills沟通、影响力和谈判技巧


Communication and negotiation skills are vital and the key success factors to all kind of business nowadays. The program trainer will lead the participants understand their own and others’ interpersonal style by applying the most updated tools. Participants will learn to improve the relation with co-workers, customers, friends and family members so as to achieving success in all kind of negotiation situations. The trainer will make use of actual business cases sharing and role plays, to let participants be involved and experience the latest communication skills and negotiation process from a different angle.

在现今商业社会无论从事那一种行业，沟通能力和谈判技巧可说是成功必须具备的基本要素。本课程引导学员认识自身及别人的人际风格，让学员学习如何改善与工作伙伴、客户、家人和朋友之间关系进而在谈判桌上达至致胜之道。课程导师会透过真实案例的分享、角色扮演，引导学员参与讨论，启发学员从多角度去认识最新的人际沟通技巧及谈判流程。


Suitable for those who want to improve their communication skills and enhance negotiation skills in order to achieve performance excellent in career path.

适合从事各种行业有志改善人际沟通技巧，并希望通过提升谈判能力从而改进工作表现的人士。

大纲 Outline

• Positive attitude and relationship-building strategy • Assess individual profile and communicate with people with different styles • Characteristics of positive communication and how to communicate assertively • How to listen, ask questions and give quality feedback to build understanding and acceptance• Causes of conflicts and strategies and processes for resolving conflicts • What is negotiation and understand the negotiation process • Effective preparation for negotiation • Making and getting meaningful concessions • Breaking negotiation deadlocks • 建立正面态度及人际关系的策略• 评估个人的人际风格及与不同风格的人沟通• 正面沟通的特点及何谓决断的沟通• 如何通过聆听、发问及回蚀技巧• 去建立谅解和接纳• 冲突的成因、化解冲突的策略和流程• 认识什麽是谈判和谈判流程• 有效地计划及准备你的谈判• 在谈判过程中让步的决策• 如何解除谈判的各种障碍

日期 : 2019 年 3 月 11-12 日 Schedule: Mar. 11-12, 2019 2019 年 9 月 25-26 日 Sept. 25-26, 2019




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Facing the complex, open-ended, ever-changing challenges, organizations should realize that constant, ongoing innovation is critical to stay ahead of the competition. As a business leader, how effective you are managing these business difficulties? Can you break thought patterns and think differently? This workshop will feature you how to utilize tools to spark creativity and enable you to develop comprehensive approach to solve problems with fresh ideas and make high quality decisions.

面对复杂、开放、多变的挑战，企业意识到不断创新是在竞争中保持领先地位的关键。作为领导者，你能有效地应对这些商业难题与挑战吗？你能打破思维定势，从不一样的角度思考问题吗？本课程将教你如何运用工具擦亮创意的火花，开拓解决问题的广泛的思路，用崭新的意念做出高质量的决策。


Middle to Senior Managers.

中高层管理人员。

大纲 Outline

• Identifying blockings to creative thinking and expanding your creativity • Application of Creative tools • Problem Solving and decision making based on KT Model • The process of problem solving • Situational appraisal and problem root causes analysis • Decision analysis – select the most cost-effective solution • Risk assessment and management • Establishing contingency plan • Evaluating the solution effectiveness after implementation • 认识创造性思维的障碍及拓展你的创意 • 如何应用创意工具提升创造力• 引用 KT 模型去解决问题和作出决策• 解决问题的程序• 处境评估及剖析问题根源• 决策评估 - 选择最附合成本的方案• 风险评估与管理• 建立应急计划• 评估方案实施效果

日期 : 2019 年 4 月 15-16 日 Schedule: Apr. 15-16, 2019 2019 年 10 月 31 日 - 11 月 1 日 Oct.31 - Nov.1, 2019




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Deep Work: How to Become More Focused and Successful in a Distracted World深度工作：如何有效地使用每一分脑力


Our brains are capable of creating amazing things and high value results. In our fast-paced, hectic, very busy lives we hardly exhaust this capacity. That’s put nicely. Most of us fall far short of what we could achieve, because are suffering from an overdose of constant distractions. In our frantic times, “Deep Work” offers you an approach to focus on the important, achieve more, become a more successful and balanced person and personality. This seminar, based on book of Cal Newport, explores why you may benefit from adding “Deep Work” into your life and “how to get this done”. It is about practical steps you may decide to use to make more out of your most precious resources: time and brainpower.

我们的大脑具有超凡的创造能力，但是在快速的信息时代，大脑的专注力受到不停地打断和分散，很难发挥出它的能力，这大大削弱了我们工作的价值、生活的质量，影响着我们每个人。“深度工作”让我们专注在重要的事情，帮助我们创造更多价值，收获更多成果，成就更加成功而平衡的人生。课程内容来源于书作者 Cal Newport，他发现和践行深度工作，并由此收获了一个个重要的成就。这个方法帮助我们最大的发掘两大财富 - 大脑和时间。


People who are interested in getting more out of the most valuable possessions: Their brains and their time; people who feel stressed and overworked and yet lack a sense of achievement and work satisfaction; people who are interested in attending a training program that wasn’t on the market before. 有以下想法和情况的人 - 希望最大发掘我们拥有的两大财富 - 大脑和时间；处在压力和过度工作中，缺少成就感和满意度；对新课程感兴趣，希望学习新知识。

大纲 Outline

• What is “Deep Work”? What is “Shallow Work”? • Checking your reality: in which domain are you?• Background: Who popularized this concept?• Benefits of working deep• How to? Practical steps to successfully implement Deep Work behavior in your life• Exercises & Action plan

• 什么是深度工作，浅度工作• 现状测评，了解自己在什么程度• 背景理论 • 深度工作的意义• 践行深度工作的方法• 练习和行动计划

日期 : 2019 年 3 月 21 日 (9:00-17:00) Schedule: Mar. 21, 2019 (9am-5pm) 2019 年 9 月 27 日 (9:00-17:00) Sept. 27, 2019 (9am-5pm)




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Dynamics of Motivation激励的艺术


What is Motivation? When someone is willing to do something, he is motivated, so as a group of people. To a person or a group, motivation includes various reasons which arouse taking actions in a way. This two-day training will explain the reasons of demotivation and reveal the truth of motivation dynamics by introducing some ignored or unknown motivation skills from the aspect of leadership innovation. It will systematically explore the connotation of motivation and put theory into practice. 什么是激励？当一个人愿意做什么事的时候，他就被激励了，群体也是这样。激励包括促使一个人或群体以某种方式采取行动的所有原因。两天的培训会向您解释造成激励困境的因素和激励的真相，从领导力创新的角度，介绍一些经理们在日常工作中忽略的或不知的激励技巧。培训将会系统化地剖析激励的内涵和把理论联系到实际。


Directors, Managers, Supervisors, Team Leaders, Section Foremen, Crew Chiefs.

总监、经理、主管、团队负责人、工段长、班组长。

大纲 Outline

• Motivation Dilemma• Truth of Motivation• Motivation Ladder• Motivation via Vision• Motivation via Role Changing• Motivation via 4Ps• Motivation via Matching• Motivation via Motive• Motivation via Empathy• Motivation via Reversed Thinking• Motivation via Charisma

• 激励的困境• 激励的真谛• 激励的阶梯• 愿景激励 • 角色转换激励• 四气激励• 匹配激励• 动机激励• 同理心激励• 逆向思维激励• 个人魅力激励

日期 : 2019 年 5 月 16-17 日 (9:00-17:00) Schedule: May 16-17, 2019 (9am-5pm) 2019 年 10 月 24-25 日 (9:00-17:00) Oct. 24-25, 2019 (9am-5pm)




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Effective Communication有效沟通


A person without knowing how to communicate effectively with others will encounter the dilemma of no rapport building with peers in the organization, company, enterprise or with customers or acquaintance in public, even though he is full of technical knowledge and skills. This training will introduce how human beings interact with each other via communication by zeroing in on the communication barriers in the company or enterprise and ways to overcome them, and by sharing the knowledge and skills from the four aspects: listening, observing, asking questions and giving feedback. It helps to enhance the transparency of each other and to pave the way to the collaboration.

一个人如果专业技术再过硬，但就是不知该如何有效地和别人沟通，那么他无论是在组织、公司、企业或在公众场合面对客户或陌生人，都会碰到“话不投机半句多”的尴尬场面。此培训通过介绍人类是如何相互作用，用“沟”，最终达到“通”的过程；分享在聆听、观察、提问和反馈这四个主要方面的经验；探询在公司或组织中会遇到的沟通的障碍并如何克服它们，实现双方的透明度增强，为双方的合作铺平道路。


All staff, Supervisors, Project Managers, Workshop Directors, Section Foremen, Crew Chiefs, Team Leaders, etc.

公司所有员工、主管、项目经理、工厂的车间主任、车间工段长、班组长、团队负责人等。

大纲 Outline

• Effective Communication: A Competence• Principles of Communication• Communication Barriers and Ways of Overcoming• Three Channels of Communication• Communication via Email• Communication via phone• Four Aspects of Face-to-face Communication• Skills of Listening• Verbal and Non-verbal Communication • Asking Questions and Giving Feedback

• 有效沟通是一种能力• 有效沟通的原则• 沟通的障碍与克服方法• 沟通的三种渠道• 电子邮件沟通技巧 • 打电话沟通技巧• 面对面沟通的四个方面• 聆听技巧• 语言表达和非语言表达技巧• 如何提问和给予反馈

日期 : 2019 年 4 月 11-12 日 (9:00-17:00) Schedule: Apr. 11-12, 2019 (9am-5pm) 2019 年 9 月 19-20 日 (9:00-17:00) Sept. 19-20, 2019 (9am-5pm)




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Effective MeetingsEffective Meetings


Effective meetings introduces a framework for ensuring the focus of meetings are clear, the list of attendees are relevant, actions to be taken are decided in advance and communication strategies to keep the meeting on topic.

An effective meeting begins with preparation and having the end in mind. How often are we dragged into meetings which have no agenda, or worse yet, have no significance to our job and responsibilities.


Senior Managers and Team Leaders Administrative personnel and Executive Assistants would also benefit in understanding how to set an agenda, decide the appropriate attendees and ensure meetings stay on topic through communication strategies.

大纲 Outline

• Organising and preparing for an effective meeting• Tailoring your message for the style of the meeting• Realise how Team Work in meetings can lead to efficiency• Develop skills in listening, asking questions and giving feedback• Action oriented meetings and objectives• Pitch ideas clearly

日期 : 2018

日期 : 2019 年 6 月 5 日 (14:00-17:00) Schedule: Jun. 5, 2019 (2pm-5pm)

2019 年 12 月 2 日 (14:00-17:00) Dec. 2, 2019 (2pm-5pm)

会员 : 免费 ; 非会员 : 150 元 Price: Members FREE; Non-members 150 RMB



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Emotional IntelligenceEmotional Intelligence


Healthy emotions + Clear thinking + Appropriate action = High EQ

Emotional intelligence is a skill. And like any other skill, you can get better at it with training and practice. Having Emotional Intelligence allows us to adjust in our communication and build effective relationships with our stakeholders.

This half-day training course is useful for anyone who leads or works with other people, no matter what size the organization. This course will focus on the five core competencies of emotional intelligence: self-management, self-awareness, self-regulation, self-motivation and empathy and also include interpersonal skills.


Anyone working with people and seeking to improve relationships.

大纲 Outline

• Define Emotional Intelligence (EQ)• Identify the benefits of emotional intelligence• Learn the four core skills required to practice emotional intelligence• Successfully communicate with others in a non-verbal and verbal manner• Interpret and manage your emotions• Articulate your emotions using the right language• Identify triggers that can negatively impact our own behavior• Trigger and reinforce positive behavior

日期 : 2018

日期 : 2019 年 5 月 7 日 (14:00-17:00) Schedule: May 7, 2019 (2pm-5pm)

2019 年 9 月 5 日 (14:00-17:00) Sept. 5, 2019 (2pm-5pm)

会员 : 免费 ; 非会员 : 150 元 Price: Members FREE; Non-members 150 RMB



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Empowering your Support Staff


In this two-day workshop, give your support staff the opportunity to build their skills covering time management, problem-solving, business writing and communication skills to empower them to work independently. More importantly, to become the first line of defense against the distractions in your team’s work. Participants will engage in practical activities and be given tools and templates applicable to their daily jobs and build confidence to enhance representation of organizations and themselves.


Executive Assistants, Secretaries, Office Managers, Team Assistants.

大纲 Outline

• Understand clearly the communication role• Problem identification and generating options and solutions• Build confidence communicating with different people• Communicating effective messages• Assertiveness• Methods of prioritization• Effective method of writing emails• Developing a new level of business professionalism

日期 : 2019 年 1 月 16-17 日 Schedule: Jan. 16-17, 2019 2019 年 5 月 23-24 日 May 23-24, 2019

2019 年 8 月 20-21 日 Aug. 20-21, 2019

2019 年 12 月 11-12 日 Dec. 11-12, 2019




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Mind Mapping - How to Use This Tool Successfully in your Work思维导图的职场成功应用


Learn how to hand-draw mind map and use mind mapping in business area and daily life, to make it more efficient, including: making work plan/summary, writing business proposal/plan, preparing presentation/training, project management, more persuasive in report to boss/superiors, better memory, releasing the creative thinking, quick notes, more effective life.

学会手画思维导图，及在商务和生活中应用思维导图，包括：• 制作工作计划 / 工作总结• 更快编写商业方案• 有效准备演讲 / 培训• 和老板 / 上级汇报时，更有说服力• 更高效项目管理• 更高效记忆• 释放创造性思维• 快速记笔记• 更有效的掌控生活


All people who is willing to make thinking and work more efficient.

所有职场人士，希望提升思考和工作效率的人。

大纲 Outline

• What is Mind Mapping• Benefits and Rules of Mind Mapping (first practice)• Mind Mapping is the Expression of Brain• Use in Working Business (including practices)• More Thinking in Life (including practices)

• 什么是思维导图• 思维导图的规则和益处（画第一幅思维导图）• 思维导图与大脑的关系• 商务工作中的应用（包括各个模板练习）• 生活中的应用（包括练习）

日期 : 2019 年 4 月 25 日 (9:00-17:00) Schedule: Apr. 25, 2019 (9am-5pm) 2019 年 10 月 29 日 (9:00-17:00) Nov. 29, 2019 (9am-5pm)




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Sales Mind Reading - 8 Steps to Close a Deal 销售读心术 - 绝对成交 8 步法


As a competitive industry in the choice of sales career, whether you are confused: Customer have lots of "Subtext", psychological think what always guess, sales staff how to grasp the customer's purchase psychological changes to control sales communication rhythm; Customer visit before the communication, how to develop the system of sales preparation thinking, early to resolve the obstacles, truly "ready"; Meet customers often encounter communication tongue-tied, product presentation is not clear, not vivid, how to design straight to the customer's inner words, and can carry out effective training, and ultimately to engage in constructive communication with customers; With the expert type, the boss type and so on "difficult to handle" the customer to wrestle, how to identify captures the fleeting deal signal, close deal; Facing the customer's "true and false" objection point, how to grasp the customer's intentions and subtext, the customer refused to point for the selling points; Customers increasingly difficult to "persuade" "impress", how to do subconscious guidance, strengthen the customer purchase desire to increase the deal; How to avoid "a one-time deal", good service marketing, change service for efficient investment rather than heavy burden, cultivate loyal customers.

作为竞争性行业中选择销售职业的你，是否困惑于：客户“潜台词”一大堆，心理想什么总是猜不到，销售人员如何掌握客户的购买心理变化把控销售沟通节奏；客户拜访沟通前，究竟如何养成销售准备的系统思维，提前化解障碍，真正做到“有备无患”；拜见客户经常遭遇沟通“卡壳”，产品陈述表达不清晰、不生动，如何设计直抵客户内心话术，并能开展行之有效训练，最终与客户进行建设性沟通；与专家型、老板型等“难搞定”客户过招，如何识别捕获稍纵即逝的成交信号，快速成交；面对客户“真假难辨”的异议点，究竟如何把握客户意图和潜台词，化客户拒点为卖点；客户越来越难“说服”“打动”，该如何做潜意识引导，强化客户购买欲求增加成交；怎么避免“一锤子买卖”，做好服务营销，变服务为高效投资而非沉重负担，培养忠诚客户。


Key members of sales management, channel manager, customer manager and sales staff at all levels of the enterprise; Vice President, director and manager of sales who need to improve personal sales skills; Prepare to build the system of "all staff win sales".

企业各层级销售经营骨干、渠道经理、客户经理、销售员工；需要提升个人销售带教技术能力的销售副总、总监、经理；准备构筑企业“全员赢销”系统的企业全员员工。

大纲 Outline

Introduction: Sales Start from mind reading Step 1 : Customer Purchase type - Locate customer Step 2 : "Black box" sales mind reading - system sales preparation Step 3 : Left and right brain mind reading - whole brain sales communication skills Step 4 : LBS - mind reading - Lock the deal signal Step 5 : "Anti-View" method of mind reading – determining customer objection Step 6 : Mind reading triangle - crack customer objection Step 7 : Reading the subconscious - fast close deal Step 8 : Ultimate mind reading - winning service wins sales 日期 : 2019 年 3 月 30-31 日 Schedule: Mar. 30-31, 2019 会员 : 3680 元 ; 非会员 : 3980 元 Price: Members 3680 RMB; Non-members 3980 RMB



导言：销售从读心开始第一步客户购买类型读心 - 定位客户第二步“黑箱子”销售读心 - 系统销售准备第三步左右脑读心 - 全脑销售沟通技能第四步 LBS 读心法 - 锁定成交信号第五步“反观”法读心 - 确定客户异议第六步读心三角形 - 破解客户异议第七步读懂潜意识 - 快速成交达成第八步终极读心 - 制胜服务赢销

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Advanced Excel Training in Data ManagementExcel 数据管理高级进阶培训


Many people have to work overtime till midnight in order to deal with the data processing. Facing the huge amount of data and unlimited repetitive work, what method and skill we need to master to generate the report by Excel easily? We will find out the answer in our course. From the data searching, sorting and rapid making business reports, many secrets and skills can be found to make our work easier and more intelligence.


For experienced Excel users who need to get their Excel skills up to speed for reporting and analysis.

大纲 Outline

• Part 1: Application of complex functions (40Mins) Advanced functions and functions Integration The other common functions• Part 2: Experience Advanced techniques for data effective early warning Management (30Mins) Data validity do cascading menus Conditional formatting enhancements Defining conditional format• Part 3: Advanced statistical analysis of data (30Mins) Rank Custom list Sort by custom sequence Advanced filter Or, with, without a condition. Multi-condition application• Part 4: Chart application (1h) Chart type Cylindrical diagram / broken line diagram Percentage stacking map and pie chart Scatter chart, bubble chart, and radar map Mini picture Chart format Source data modification Custom chart format and type Examples of common business charts

日期 : 2019 年 3 月 25 日 Schedule: Mar. 25, 2019 2019 年 9 月 11 日 Sept. 11, 2019




• Part 5: PivotTable and its Application (1h) Considerations for creating PivotTable New slicer function Create a data perspective Advanced application of PivotTable• Part 6: Window control (1h) Form control Radio frame Check box Control link Scoring computation Creating dynamic diagrams with controls Application of dynamic chart making • Part 7: Using macros to improve work efficiency (20Mins) Macro introduction Macro recording Macro editing Dynamic query using Macro Real data• Part 8: Excel Advanced data Analysis tool of Excel (30Mins) Variable solution Scenario manager Audit worksheet• Part 9: Data security (20Mins) Protecting workbook structures Working in collaboration with the workbook

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MS POWERPOINT DESIGN IDEAS FOR BUSINESS微软 POWERPOINT 商务演示 • 设计理念


There’s more beyond PowerPoint templates, and bullet points. Pick up ideas on creating powerful visuals, beautiful design and typography to captivate your audience.This seminar is about how to create great looking slides. Making bad slides is easy and we have seen many. Making good slides is easy too, but you need to be willing to invest in your slides and invest in your own visual thinking skills. We’ll help you with the PowerPoint techniques along the way.

将文字排列成行，加上项目编号，再套用所谓统一的模板。嗯，这看起来不错，很整齐。其实，完全可以换一种方式来设计 PowerPoint 演示文稿。对，没错，是设计！采用丰富的可视化元素，精美的排版布局牢牢抓住观众的眼球。本课程和您一起讨论如何创建漂亮的幻灯片。糟糕的页面做起来很容易，我们也见得太多太多。想要完成漂亮、精美、具有专业水准的页面也不是难事；不过，需要您在 PowerPoint 上稍稍花点心思。我们精心准备的课程内容一定可以帮您达成心愿。


The full day workshop is open to all who creates slides for themselves or for someone else.

本课程面向所有需要制作演示文稿的商业用户，无论是为自己制作还是为其他人准备，都适合参加学习和讨论。

大纲 Outline

PowerPoint Basics for Getting Your Presentation Off to a Solid StartBuilding Exciting Slides to Drive Your Points HomeDesign Tips for Giving Your Presentation Professional PolishEasy Formatting Methods for Creating a Flawless PresentationAdding Multimedia and Other Special Effects to Make Your Presentation SizzleIncorporating Other Office Applications and the Web Into Your PresentationDetails for Delivering Your First-Rate Presentation with Style

基本功：为创建演示文稿打下坚实的基础关键点：令人兴奋的幻灯片一定要言简意赅、直抒胸臆专业度：让您的演示文稿极具专业风范完美性：一些简单的格式化方法，让幻灯片没有瑕疵夺眼球：合理添加多媒体及其他特效协同化：与其它常用 Office 组件相互协作超一流：练就专属的演示风格

日期 : 2019 年 3 月 18-19 日 Schedule: Mar. 18-19, 2019 2019 年 9 月 2-3 日 Sept. 2-3, 2019




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Do you need to fill positions?

DE Job Market is a great platform where companies and qualified candidates with strong backgrounds in STEM (science, technology, engineering and mathematics) disciplines, business and foreign languages and with overseas study / work experiences meet.

想发布正式或实习职位空缺？

DE德企招聘平台为企业和求职者搭建了一个良好的平台，尤其吸引了众多理工科及商科背景、具有良好外语水平、海外学习或工作经验的人才。

招聘信息、职业发展建议、人力资源行业趋势 - 欢迎关注我们的微信平台！

Job MarketGerman Chamber Network Greater China

Contact | 联系人

Ms. DU Jing | 杜璟女士Tel.: +86 (0)10 - 6539 6672E-Mail: [email protected]

Latest jobs, career advice and HR insights - Follow us on WeChat!

DE德企招聘平台微信端

在“德中工商服务平台”公众号全新上线！

www.de-jobmarket.com

DE Job Marketis NOW also live on our official WeChat account!

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VISA SERVICE FOR ALL SCHENGEN VISA APPLICANTSThe Department of Visa-Service is a department in German Industry & Commerce Great China that provides professional visa consulting services for those who need to travel to Germany. The Department has successfully applied for more than 100,000 Schengen-visas in the past 13 years. Without prior appointment, we assist you with all the application procedures and make sure that all required documents for a successful application are correctly filled and submitted.

Type of Visa: Visa for Business Visa for Tourists Visa for Visiting Family/Friends Visa for Exhibitions Visa for Transit and Airport Transit Medical treatment visa Germany Working (Employment) VISA German family reunion visa

Type of Aoolicants: German Chamber of Commerce member

company employees With the guarantee of German Chamber of Commerce, we set up a green channel for all our member companies in TLScontact - Germany Visa Application Centre to simplify the required materials for Schengen-Visas and to increase the speed of application. Spouse and minor children of member

companies If the spouse and minor children of employees of member companies travels with employees, they can also apply for Schengen-Visas through the green channel of the German Chamber of Commerce. Non-German Chamber of Commerce

members Corporate partners of member companies and other companies who need Schengen- Visa services

Our Service: Assist you with the preparation for the

application Arrangement of the appointment for the

fingerprint Communication with the embassy and

TLS Translation of certifications, driver's

licenses, etc. Booking air tickets and hotels

VISA SERVICE FOR ALL SCHENGEN VISA APPLICANTS Starting from October 2015 biometric data and fingerprint collection has been introduced for Schengen visa applications. The German Industry & Commerce Greater China continues to support your colleagues and business partner (including their family members) with business, tourist and family visit visa applications for trips to Germany. Without prior appointment, we assist you with all the application procedures and make sure that all required documents for a successful application are correctly filled and submitted.

Type of VisaVisa for Business Visa for Tourists Visa for Visiting Family/FriendsVisa for ExhibitionsVisa for Transit and Airport Transit

Our ServiceAssist you with the preparation for the

applicationArrangement of the appointment for the

fingerprintCommunication with the embassy and

TLSTranslation of certifications, driver's

licenses, etc.Booking air tickets/ hotel

Type of ApplicantsEmployees working at the member

companies of the German Chamber of Commerce in China

Family members of employees at member companies

Business Partner of employees at member companies

Employees working at Chinese companies

Applicants visiting relatives or friends in Germany

Tourists to Germany

Find us in:

Beijing:Ms. LI NanLandmark Tower 2, Unit 0830, 8 North Dongsanhuan Road, Chaoyang District, 100004 Tel: +86 (0) 10 6593 6633Email: [email protected]: china.ahk.de/cn/services/visa-service/visa-for-germany-beijing/

Shanghai:Ms. YU Ling29/F Gopher Center No. 757 Mengzi Road,Huangpu District, 200023 Tel: +86 (0) 21 5081 5579E-Mail: [email protected]: china.ahk.de/cn/services/visa-service/visa-for-germany-shanghai/

Follow us on WeChat:

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Trainer Pro

files

Mr. Alexander KRAMER

Cross-Cultural Trainer, Consultant, Facilitator & Coach

With almost 20 years of China experience and having lived in Shanghai over nine years, Mr. Kramer works as trainer, consultant, facilitator and coach. Coming permanently to China in 2001, he has been working with the German market leaders for MNCs and institutions in the field of MICE and tour operations honed his skills in cross-cultural and cross-language cooperation.

Until the year 2009 he has been working as an Assistant Country Research Manager for TMRC, a well renowned joint Chinese-German agency for market research and marketing consultation in Shanghai, following the position as Head of its newly established German subdivision.

In Germany he has been working as Senior Intercultural Consultant, Coach and Trainer for ICUnet.AG, the European market leader in international assignments, consultation and management and intercultural qualifications for six years. He was in charge and responsible for all projects related to clients within Germany and Greater China Region, Japan, Republic of Korea, Republic of Singapore and the South-East Asian countries.

Throughout these years, Mr. Kramer has undergone constant in-service professional development such as trainer and facilitator related courses and in the field of international market research and consultation of communication design and marketing.

His seminars provide best-practise examples, relevant to develop practical tools for an everyday work environment and on build-up confidence applying one's own skill set. For corporate training, his knowledge is very beneficial in enhancing cooperation between China and Western countries.

His methods of facilitating and training are very interactive, fostering participants’ active engagement. With joy and sincerity, they are about to stimulate one's own motivation and a process of coherent collaboration and joint efforts in analysing and solution finding.

Among his customers are well-known international and D-A-CH enterprises including ABB, AGCO Schaffhausen, Bilfinger & Berger, BMW, Bosch China, BPR Powertrain Austria, Carl Zeiss Global, Commerzbank, Continental China, Festo, Huawei Germany, Infineon Austria, Johnston Control, Kion, Lufthansa, Max Planck Institutes, MTU, Nordex, SIG Schaffhausen, ThyssenKrupp, Volkswagen etc. His seminar languages are German, English and Chinese.

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Mr. Alan LEE

Alan is currently a Senior Consultant of HMI Consulting Limited. Before joining HMI Consulting, Alan was the Director of Corporate Training and Management Consultant of a renowned consulting firm. He has been engaged in business process, quality system, engineering and customer services improvement of different industries, such as logistic, financial bank, insurance, toys, consumer electronics, medical and food service, garment and foot wear, construction, department store, and property management etc., for more than 10 years.In the last 7 years, Alan has designed and delivered a wide range of tailored

management training programs and workshops for many HKSAR departments, Non-Government Organizations, and public service industries. Alan holds a Bachelor of Science Degree in Electrical Engineering from the National Cheng Kung University of Taiwan and a Master of Science Degree in Engineering Business Management from the University of Warwick, UK. Alan speaks perfect Putonghua and fluent in English.

Mr. Alistair MCARTHUR

Mr. McArthur is a Professional Facilitator & Coach. During his 15 years being based in China, he has trained thousands of executives and staff around Asia and in China. He is a Certified Facilitator of the Strength Deployment Inventory (SDI) focusing on improving relationships through increased understanding and effective personal and professional communication.He has managed international teams and is now sharing his knowledge to develop interpersonal skills, and leadership, while also working with organizational leaders to improve stakeholder communication and service. His ability to take development programs beyond the fundamentals has led to great success in his courses. When this is added to his drive and energy in class, participants often see quick results. Alistair has also appeared on

Chinese television (Frontier Lecture) providing a 2.5 hour television lecture on Presentation Skills.His experiences have enabled him to grasp an understanding of the cultural and individual challenges many people face in their professional roles. Alistair is a clear analytical thinker and creative facilitator and coach who has proven interpersonal skills to contribute successfully in a variety of roles and developing the skills of others.

QualificationsAlistair is a Monash University (Australia) Graduate in International Business and Management. He also attended Nankai University for a 12 month intensive Chinese language training.In addition, Mr. McArthur is an experienced soft-skills facilitator and coach as well as a Certified Team Relationship Dynamics Trainer - Strengths Deployment Inventory (SDI)

Topics/Specialization and Training Psychology and MethodologyCommunication, Team Relationships, Leadership, PresentationsAlistair has been trained extensively in China and Australia. He actively encourages trainee participation and elicits trainee learnings for group discussions. He creates and provides a safe environment for trainees to discuss and practice key learning areas and points. His focus is not only on group requirements but also on individual needs, and addresses these during sessions.

List of ClientsAirbus, Audi, GlaxoSmithKlein, EADS, Baker McKenzie, John Deere, German Chamber of Commerce China, European Union SME Centre China, French Chamber of Commerce China, and the Embassy of Canada Beijing.

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Dr. Jasmine FAST-LIN

Over years of working and living in 12 international cities of Asia, Europe and USA, particularly in Germany for over a decade, Dr. Fast-Lin has her expertise in training delivery, analyzing training needs, working with vendors/suppliers, designing/selecting training courses for multinational corporations, intercultural group facilitation and training/coaching for top and senior/middle managers or executives, coordinating with global HR and key stakeholders to tailor projects in management/leadership and talent development. She also dedicates on developing children and adult EQ programs. In particular, from 2006-2010, she supported German Chamber of Commerce in China (Beijing, Tianjin, and Guangzhou offices) to roll out,

design, and deliver several management training programs, as well as to develop corporate in-house programs.

Dr. Fast-Lin has been delivering training/coaching programs and consultancy projects in Singapore, Germany, the United Kingdom, South Korea, Japan, Taiwan, cities of China, Vietnam, and Hong Kong. Clients and participants are from more than 25 nationalities and many from Fortune 500 multinationals at all levels. Apart from her training and consultancy work, she likes writing and has published more than 500 articles related to global management practices, particularly in the field of cross-cultural management. She speaks English, Mandarin, German and Taiwanese.

Dr. Fast-Lin received her MSc. in Human Resource Development and Ph.D. of Management Learning, specialized in Cross-Cultural Management, from Lancaster University, UK, an MBA from University of Newcastle Upon Tyne, UK., a BA in Economics at Chinese Culture University in Taiwan. She has received professional trainer certifications in Global Intercultural Consultant, DISC, Talent Development, and EQ emotional development for children and adults.

Courses delivered by Dr. Jasmine Fast-Lin: Communication and Negotiation, Management Essentials, Intercultural Training, Intercultural Conflict Management, Virtual Teams, International Presentation Skills, Management Transition and Managing Performance, EQ in Communication- children to adults, International Project Management, Global Leadership and Talent Development, One-on-one Coaching, Other Tailored in-house programs

Mr. Dennis BEHNKE

Mr. Dennis Behnke has been working in China as a consultant, trainer, and manager for more than six years. He is currently director of logistics consulting at CWS Consulting, a German consultancy with subsidiaries in Shenyang, China, and San Luis Potosí, Mexico, specialised in production and logistics consulting services for the automotive industry. His work focuses on logistics planning and optimisation, supply chain management, industrial engineering, project management, and digitalisation. Mr Behnke graduated in both industrial engineering technology at Hamburg University of Technology (TUHH) and business administration at Hamburg University and is certified instructor for industrial engineering by the German industry

association REFA as well as a certified Lean Six Sigma Master Black Belt. In addition to his immediate scope of work, he speaks several languages and is giving trainings in German, English, and Chinese.

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Mr. Felix HEINZELMANN

Founder of Customer First Consulting Ltd.

Training Industry WorkAfter roles in sales and management in the training industry he started working as trainer in 2001. Initially delivering teambuilding programs, he later facilitated thinking skills and Mind Mapping training programs. One of his main characteristics as trainer is his desire to motivate people. Participants of all hierarchy levels and many different countries have experienced his engaging and interactive training style.

Professional and Educational Background•In2007Felixeventuallydecidedtocontributehisexperienceandactiveinvolvementinthetraining industry into his own company, Customer First Consulting Company, C1st. •PartnerofdeBonoChina,deBonoistheworld'sleadinginnovativethinking,whichhasbranchesin 57 countries around the world. •WorkedintheBeijingHRdepartmentofVW,responsibleforrecruitment,staffdevelopment.•MAinJournalism.JointlyawardedbyGermany’smostprestigiousjournalismAcademy,the“Deutsche Journalistenschule” (German Journalism School) and Munich’s Ludwig-Maximilians-University.

China Experience & Language ProficiencyFelix has been living and working in Beijing since 1996. And he is still enjoying his time here a lot. He is fluent in English, Mandarin and German.

ClientsAmazon, BASF, Volkswagen, Audi, Motorola, Nokia, British Council, Motorola, Nokia, Oracle, Siemens, Unilever, Novartis, Pfizer, AstraZeneca, Schneider, AVIC, Sinochem, HP, Bayer, and many others.

Mr. Zhongchao WANG

MBA from Beijing University of Science and TechnologyPartner of Pku criss-cross management consulting companyManagement consultant of China enterprise federationFounder of WeChat public account “Office workplace training camp”The writer of "PPT for business:The way of persuasion"The author of "Excel data management: secrets of not working overtime"16 years practical corporate OFFICE training experience11 years of Enterprise management consulting experience

Characteristics of training1. Combining the practical tools with Enterprise cases in order to enhance students’ work efficiency.2. Elicitation method of teaching with the purpose of improving trainees’ thinking ability and cultivating trainee’ ability of drawing inferences about other cases from one instance.3. Vivid presentation with detailed operation steps aiming at deepening the students’ impressions.4. Greater interactivity designed to active the teaching atmosphere.5. Be able to answer students' questions patiently and help them solve practical problems in work.

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Mr. Eric MEI

Business Partner at Customer First Consulting Ltd.

Main courses: •ProblemAnalysis&Solving•ProjectManagement•Newlypromotedmanagerskillsaccelerationseries

Book authorHow to do Things Right- Systematic tools and thinking Techniques of problem

solving (published by Xinhua Publishing House)

Career backgroundAs a senior training consultant, with solid working experience in MNCs during the past 20 years, Eric provided training and services for more than 100 MNCs and SOEs in China. He aims to help trainees set up their own thinking and working methods, rather than just delivering knowledge and skills or share experiences. Thousands of participants of different industries have experienced his engaging, passionate and interactive training style. As a Greater China Training and Development Director in Total, Eric set up and managed the T&D system in Greater China. Eric served as a full-time training consultant of Siemens Management Institute in Siemens Limited China for 5 years. More than 6 years sales and marketing working experience in IBM China.

ClientsState-owned enterprises (State Grid, CMCC, CNC, CASC, Sunshine Life, Tai Kang Life, China Life and many others); Multinational enterprises (Siemens, ABB, Total, Panasonic, NEC, Nokia Siemens Networks, Alcatel-Lucent, Philips, RFMD, Pfizer, Lenovo, Coco cola, Veolia, Schaeffler, Itochu, Honeywell, and many others); Non-profit organizations (Bill & Melinda Gates Foundation, Beijing Centre for Diseases Control and Prevention (CDC), The Global Fund to Fight AIDS, United Family Healthcare (UFH))

Education & Training •BachelorofComputerEngineering•TrainingcertificateofChinaEuropeInternationalBusinessSchoolandHECParis•AttendedprofessionaltraininginGermany,France,Australiaandothercountries

Course Delivery Languages: Chinese Mandarin, English

Ms. Bree ZHAO 赵芮

Main Courses• LeadTrainerforMindMapping(corporateandchildrenversions)• BusinessAppearanceandEtiquette• Becomingprofessionalfast(fornewstaff)• Beingyourbestatwork:Coursesforwomen• Understandyourselfandothers:DISCcommunicationskills

Her work gains from her experience: Over 10 years work experience in multinational companies (e.g. operational and managerial functions at All Nippon Airlines and Lekutian, a JV between

Baidu and Letian from Japan); BD and sales experience as Key Account Manager of de Bono (China), where she developed a strong attachment to learning and applying thinking techniques.

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Helping people improve their Business Etiquette and Proper Business Behavior is one of her passions. She strongly believes that appropriate professional manners and appearance do not only vastly increase the competitiveness of the individual, but also the strength and the image of the employing companies.

Certifications•LeadtrainerofCustomerFirst’sMindMappingcourse•StructuralThinkingcertifiedtrainer•EricksonChinaCollege,certifiedcoach•DISC,authorizedtrainerandconsultant•ImageDesigner&CreatorofBeijingFashionandClothingInstitute•ACIregisteredInternationalSeniorEtiquetteTrainer

Education•MBA,RenminUniversityofChina•BachelorofEconomicsandBusiness,JilinUniversity

ClientsSinopec, Xinhua Insurance, WWF, Novo Nordisk, AVIC, Volkswagen Finance, Sinochem, Tsinghua Holdings, Tsinghua Tongheng, Allianz, SGCC Dalian Branch, Vanke Group, Nanjing International Group, Beijing Union University, Training Institute of Renmin University

Mr. David Xia

Former training manager and senior training consultant of Leadership Center of Siemens North East Asia, holding MS in Counseling degree of Bob Jones University (USA) and Diploma of Management.

Certified trainer of Situational Leadership II, 6 Seconds EQ, MBTI Analysis and Application, Situational Self Leadership and Medici Game; Certified consultant of Birkman Methods; Holding the certificate of Six Thinking Hats, Co-active Coaching, 360 Degree Feedback, Mini MBA, Project Management and many other training courses.

Main training courses being delivered: Situational Leadership II, Art of Leadership, Leading Change, Building Trust, Dynamics of Motivation, EQ Management, Leading with High EQ, Change Management, and more.

Customers: IBM, Schneider, Ericsson, Delphi, P&G, Glenayre, Schlumberger, Adobe, Siemens, MTS Group, Volkswagen, Bosch, Meiya Group, Digital China, Air China, Air China Cargo, Eastern Airlines, Southern Airlines, China Life Insurance, Beijing Institute of Economic Management, Beijing CIBT School of Business, Zhongyeda Electric, Tietuo Machinery Co., Ltd and more.

Delivering Effective Coaching, Effective Influence, Speaking for Maximum Impact, Conflict Management and Train the Trainer courses in English for local foreign companies in Singapore, Malaysia, Thailand, Vietnam, India and Hong Kong

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Ms. Yanbin LIU

Yanbin Liu is a Technical Trainer for over 10 years. She is a Microsoft Certified Trainer and dedicates herself to Microsoft Office applications such as Excel, Word, PowerPoint, Outlook, Project, Visio, and Access.

Ms. Liu is well known for her high evaluation, one of the reasons is her expertise in increasing personnel performance by developing and implementing programs constructed from the job task analysis process. Ask-Answer is Ms. Liu’s teaching style. She encourages the trainees to ask and

interact during the training.

List of Clients: BMW, Bayer, PepsiCo, Motorola, Citic Group, China Construction Bank are part of her hundreds of clients.

Ms. Jinying DONG

Cross-cultural Trainer and Moderator

“With more than 12 years German experience, Ms. DONG shows a very strong cross-cultural competence. I really did learn a lot in terms of communicating and working together with Germans. Ms. DONG delivered the training in a vivid and professional way.” Training participant, German business culture

Education:Ms. DONG studied Pedagogy and Sinology at the Quanzhou Normal University in Fujian and the East China Normal University in Shanghai. In Germany she completed courses in Linguistics, Cross-cultural Communication and Conflict Management at the Christian-Albrecht-University of Kiel.

Professional Experience:Since more than fourteen years, the professional focus of Ms. Dong is on supporting Germans and Chinese overcoming culture and language barriers to work together more effectively. The clients of Ms. DONG range from single contributors in technical as well as commercial roles up to high-level managers from international enterprises including AHK, Continental China, BSH China, Volkswagen Shanghai, Evonik, Bayer, Covestro, Balluff, Bahlsen, Klueber, Trumpf, Voith, SAF Holland, Vorwerk, Yantex, GSK, AbbVie, Eli Lilly, Ford and General Motor.

The working languages of Ms. Dong are Chinese, German and English.

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German Industry & Commerce Greater China | Beijing德中工商技术咨询服务 ( 太仓 ) 有限公司北京分公司

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Phone 电话 : +86-10 6539 6685Fax 传真 : +86-10 6539 6689Email 邮箱 : [email protected] 网站：www.china.ahk.de

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