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North Wales Construction Framework User Guide
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North WalesConstruction
Framework
User Guide
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FAQ
What do I need to do to use the Framework for my project?
Step 3 – Prepare Mini Tender documents
• SetupinitialmeetingwithFrameworkSupportTeam(FrameworkManagerwillhelpsetup)• Setupprojectteamtoinformminitendertemplate• Completetheminitendertemplate• Agreetypeofcontracttobeused• SetspecificQualityquestions(includingCommunityBenefits,specificsupportavailableviaNinaRuddle,ValueWales)• AgreeQ/Pweighting(withinFrameworkparameters)andscoring/evaluation• SetprojectspecifcKPIs(FrameworkKPIsaresetalreadyforeachproject)• Agreepricingapproachdependingontypeofcontractused• Agreeinterviewquestionsandscoringiftobeused• Agreetimescaleforreturnofminitender(4-6weeksdependingoncomplexity)• Agreescoringandevaluationteams(ensureenoughdetailsrecordedsothatconstructivefeedbackcanbegiventoallContractors.Setwordlimitstoresponses)
Step 4- Send out mini tender to all Contractors in selected lot
• Viaeprocurementroute(proactis,bravoetc)ifpossibleor;• Usualprocurementroute
Step 5- Evaluate mini tenders in accordance with weighting
• BenchmarkselectedtendersagainstscheduleofratessubmittedatFrameworklevelforallContractors• InterviewifnecessaryandevaluateQualityquestions• Agreesuccessfulcontractthroughusualchannels
Step 1- Register the project
• ThroughExpressionofInterestformifnotaNWlocalauthority,orRegistrationformandsubmittoFrameworkManager
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2Step 2- If NOT one of the NW local authorities
• SigntheCharterandAccessAgreement.ContactFrameworkManagerforsupport.
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Step 6- Appoint Contractor
• IssueletterstosuccessfulandunsuccessfulContractors• Provideconstructiveanddetailedfeedback• IssuecontractstosuccessfulcontractorincludingcontractclausesforCommunityBenefits,delivery,monitoringofKPIsandcompletionoftheCommunityBenefitsMeasurementtool
Step 7- Start up meeting with Contractor
• Agreemethodsofoperation• AgreetargetsandKPIs• AgreetheEmploymentandSkillsPlanswithContractors
Step 8- Start on site
• MonitorKPIsandreporttoFrameworkManager• Managecontractandissues/riskthroughtheoperationalboardandstrategicboard,ifappropriate,shareprojectdataatoperationalboardmeetings
• Projectmanagement,attendSIGifappropriate
Step 9- Completion, handover and post Construction Review
• CasestudyandReviewofKPIperformance,postoccupancyReviewwithclients
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1. Executive Summary 5 Purposeofthisdocument 6 Benefits 62. The Framework Arrangement 7 Background 7 Aim,VisionandObjectives 7 WhocanusetheFramework? 8 TypesofWork 8 TypesofProjectDelivery 9 PostConstructionServices 10 FrameworkLots 11 Contractor 11 FrameworkManagement 12 WorkshopsandTraining 123. Framework Operation 13 Howtoappointacontractor 14 Selection–MiniTender 15
DesignandBuildMini-Tender 16 FulldesignMini-Tenders 16 EarlyContractorInvolvement 16 Novation 164. Quality Principles 17 DataManagement 17 Process 17 Fittoproceedtocontractorappointment 17 EndofConstructionReview 18 PeopleandcustomersatisfactionReview 18 FrameworkPerformanceIndicators 18 Frequencyandmethodofcollection 19 ValueofKPIsandReview 19 SpecialInterestGroups 19 AnnualHealthcheck 195. Community Benefits CommunityBenefitsCharter 20Appendices 22 1.ListofPotentialFutureusersoftheFramework 22 2.Charter 24 3.KeyPerformanceIndicators 25 4.ExpressionofInteresttemplate 28 5.RegistrationForm 29 6.ListofAbbreviations 30
Contents
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1. Executive Summary
TheNorthWalesSchoolsandPublicBuildingsContractorFramework(NWSPBCF)ispartofanumberofCollaborationProgrammesbetweenthesixNorthWalesAuthorities(DenbighshireCountyCouncil,ConwyCountyBoroughCouncil,FlintshireCountyCouncil,GwyneddCouncil,WrexhamCountyBoroughCouncil,YnysMonCountyCouncil)toaddresstheProgrammeforWales’priorities.Itisthefirstgenerationoflocalauthority-drivenConstructionFrameworkinNorthWalesandwillserveasacatalystforchangingthewaythatConstructionprojectsareprocuredintheregion.
TheFrameworkhasbeenestablishedfortheefficientdeliveryofthe“21stCenturySchoolsProgramme”withanapproximatecombinedvalueof£200million.
Delivering“CommunityBenefits”isattheheartofboththeprocurementapproachandthecoordinationoftheinvestmentintothe21stCenturySchoolsProgramme,withaviewtounlockingwidereconomic,socialandenvironmentalregeneration.ThereisacoresetofCommunityBenefitprincipleswhichhavebeenagreedbythesixNorthWalesAuthorities,whowilleachworkinpartnershipwiththesuccessfulContractorstoensurethatthesearedelivered.
TheFrameworkhasbeenbuiltonanethosofopennessandflexibility,achievedthroughcontinuousengagementandtwowaycommunicationsbetweentheAuthoritiesandContractors/suppliers.TheFrameworkmayalsobeutilisedbyotherpublicsectorbodiesacrosstheregion.Listcanbefoundatappendix1.
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Purpose of this document
ThepurposeofthisguideistogiveclientsaquickunderstandingoftheFramework’sprocessesandethos.
TogiveaclearguidanceofhowtheFrameworkshouldbeusedandtheprinciplesonwhichitwillbemanaged.
ParticipatingauthoritiesandotherpublicsectorbodiesshoulddeveloptheirownindividualworkingproceduresthatcomplywiththeirowncontractualprocedurerulesandtheFrameworkprinciples.
FrameworkdocumentationisdevelopedcollaborativelybytheFrameworkManagementTeamandtheOperationalManagementBoard.
AllFrameworkdocumentationwillbesubjecttoregularreviewanddevelopmentandwillbeavailableelectronically.
Benefits
ThereareanumberofpotentialbenefitstobeachievedbyusingthisFrameworknamely:
• TheFrameworkhasalreadycarriedoutatenderprocesswhichisfullycompliantwithUKandEuropeanProcurementLaw-therebysavingyouvaluabletimeandresourceswithgreatlyreducedprocurementtimescales.Thereisnoneedtoadvertisetherequirementsandtherearenominimumtimeperiodswithintheprocesstowhichyoumustadhere.
• Theopportunitytohaveaforumforlearning,developingandimprovingthewayinwhichparticipatingauthoritiesandotherpublicsectorbodiesdeliverConstructionprojects,encouragingcollaboration.
• ContractorslistedontheFrameworkagreementhavealreadybeenassessedfortheiroperational,technicalandprofessionalconformanceandcapabilities.
• Pre-agreedtermsandconditionsareimbeddedintotheFrameworkagreement.
• TheMiniTenderprocedureensuresthatprojectscangetunderwayquicklyandefficiently.
• Frameworksupport,withthemonitoringofContractorsthroughKPIs,benchmarkingagainstindustrystandardsandencouragingcontinuousimprovement.
• Forumsandspecialinterestgroupstoencouragesharedlearning,skillsandknowledge.
• Innovativeinitiativessuchasprojectbankaccounts,BIMandNationalConstructionSkillsAcademy.
TheFrameworkagreementwillbecentrallymanagedandmonitoredbyDenbighshireCountyCouncil.
ThroughthegovernancestructurethebenefitsoftheFrameworkwillbemonitored.Anannualperformancereportwillbeproducedtohighlightprogressagainstmilestonesanddeliveryofbenefits.
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2. The Framework Agreement
Background
TheFrameworkisacollaborativeprojectfundedWelshGovernmentDepartmentforEducationandSkills.TheimplementationwasledbyDenbighshireandFlintshireCountyCouncilsonbehalfofthe6NorthWalesauthorities.
Aspartofthe21stCenturySchoolsProgrammeoneofthekeyrequirementsisthatlocalauthoritiesaretoprocureallproposedConstructionworksthrougharegionalcollaborativeprocurementapproachhencetheneedtocreateaNorthWalesFramework.
AlongsidetheregionalFramework,theprinciplesadoptedthroughtheFrameworkwillbeappliedtoprojectsvaluedbelowtheOJEUthresholdacrosstheregion.Thiswillensureconsistency,drivedeliveryofthecommunitybenefits,developcontinuousimprovementandsetnewbenchmarksforbestpractice.
Aim, Vision and Objectives
AIM: toprovideasimple,costeffective,easytouseandtransparentprocesstomanagethedeliveryoftheSchoolsProgrammecollaborativelyinNorthWales.
VISION: theapproachwillbetopartnerwithexcellentContractorswhowillengagepositivelywithusersandtheirconsultantstoprovideConstructionservicesthatwilldeliver“FutureSchools”andotherpublicsectorbuildings,forvalueformoneyandforthebenefitoflocalcommunities.
OBJECTIVES: tocontributetothepromotionofenvironmental,socialandeconomicregeneration
• successfulcompletionofambitiousProjects• establishingofsoundandstablerelationshipswithContractors
• developmentofefficient,mutuallybeneficialworkingrelationships
• valueformoneyandthereductionofcostsmaximisingtheefficienciesofscale,volumeandcertaintyinimaginativeandinnovativeways
• goodqualitydesignandinnovativeproposalsthatsatisfyorexceedspecifiedstandardswithinestablishedfinancialbudgets
• improvementofthequalityofschoolsandservicedelivery
• energyefficienttoreducecarbonemissions,fuelcostsandotherlifecyclebenefitsandalsomaximisetheuseofrenewableenergymeasures
• useofmodernmethodsofConstructionandinnovativeConstructiontechniques
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• thepromotionofcompliance
• sustainableapproach
• reductionofcapitalcostandwholelifecosts
• reductionofdesign,supplyandConstructiontime
• reductionofdefectsandaimforzerodefectsintheConstructionwork
• increaseinpredictabilityandproductivity
• thepromotionandachievementofCommunityBenefits
Who can use the Framework?
InadditiontotheNWAuthorities,otherpublicbodiesmayaccessandusetheFramework.
AlistofAuthorities,publicbodiesandpotentialadditionalusersissetoutinAppendix1.
Types of Work
ItisanticipatedthatthisFrameworkwillbeusedtoprocureviaminitenderawiderangeofeducation-relatedWorksundertheFrameworkwhichmaycover(butwillnotbelimitedto)thefollowingeducationalfacilities:
• primaryschools
• secondary/highschools
• sixthform/furthereducationfacilities
• earlyyears/nursery/daycarefacilities
• specialeducationalneedsandlearningfacilities
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AlthoughtheFrameworkwillprimarilybeusedinconnectionwiththeSchoolsProgramme,usersmayalsoutilisetheFrameworktoprocurenon-educationProjects,whichmaycoverthefollowinglocalauthority/publicsectorbuildingsand/orfacilities:
• leisurefacilities
• councilandotheroffices
• visitorcentres
• storagebuildings
• communityfacilities
• emergencyservices
Pleasenotethatthislistisnotexhaustive.
TheFrameworkWILLNOTcovertheprocurementofdevelopmentagreementsandwidersocialhousingConstructionorrefurbishment.
Types of Project Delivery
TheFrameworkwillfocusontwoprocurementmethods:
• designandbuild
• constructonly
Forany“designandbuild”Projects,thedegreeofuserdesignwillbedecideduponbytherelevantuseratmini-tenderstageforthatProject.
TheFrameworkencouragesandpromotes“earlycontractorinvolvement”whereappropriate.
Inadditiontotheseprocurementmethods,thefollowingadditionalpre-ConstructionserviceswillalsoformpartoftheFramework.
• Pre-Constructionservices
• optionsappraisals
• feasibilityexercisesforrefurbishment
• remodellingandextensiontopremises
• productionofcasestudies
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Post-Construction services:
• contributiontopost-occupationalevaluationstudies
• promotionof“lessonslearnt”
• contributiontowardson-goingresearch
• promotionofbestpractice
Pleasenotethatthislistisnotexhaustive.
Construction
Framework
Forum
Strategic Management
Board
Operational
Management
Board
Framework
Manager
Improvement
Group Client
SideSpecial
Interest
Group
Community
Benefits Steering
Group
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Framework Lots
TheFrameworkisstructuredunderthreeLots,whichhavebeendividedbyreferencetotheestimatedvalueoftheProjects
Lot Projectvaluebands ContractorsontheFramework TypeofWorks1 £4.322m>£7.5m KierConstructionLtd
BalfourBeattyConstructionServicesLtdGallifordTryReadConstructionHoldingsLtdWatkinJonesWynneConstruction
• newbuild
• re-modelling
• refurbishments
Theabovemaypotentiallyinclude(butnotbelimitedto):
• listedbuildings
• externalworks
• contractdesign(designandbuild)
• otherConstructionworks(e.g.structuralwork,asbestosremoval,demolition,modular/volumetricConstructionetc.)
2 £7.5>£15m KierConstructionLtdBalfourBeattyConstructionServicesLtdGallifordTryWatkinJonesWillmottDixonConstructionLtdWynneConstruction
3 £15m+ KierConstructionLtdBalfourBeattyConstructionServicesLtdGallifordTry
Contractor
AllappointedContractorsaretoparticipateinforumsandworkinggroupswiththeobjectiveofsharinginformationandbestpractice.
CollectionofKPIdataisessentialtothemanagementoftheFrameworkandthereforeContractorsareresponsibleforcollectionandforwardingofdataasrequired.
CostsavingandcollaborativeworkingiskeyandContractorsareexpectedtoactivelypromotethis.
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Framework Management
AFrameworkManagerisinplaceforthedurationoftheFrameworktoensurethat:
• TherewillbeacommitmenttobestpracticeandcollaborationbetweenallorganisationsinvolvedinaProject.
• Theuserswill,undertheirrespectiveProjects,championbestpracticeindesign,teamworking,innovation,HealthandSafetyandsustainabilityanddemandanappropriatelytrainedandqualifiedworkforce.
• Theprojectteamidentifiesandmanagesprojectriskfromtheoutset.
• “CommunityBenefits”aredeliveredbyboththeuserandContractorsinaccordancetotheEmploymentsandSkillsandCommunityBenefitsPlansrespectively.
• TheFrameworkwillbemonitoredtoensurecompliancee.g.Reviewingmini-tenderdocumentsusedbyusersandContractors.
• KPIdatawillbecollectedperiodicallyforallprojectsandreportsproducedaccordingly.Datawillalsobeusedforreportingandanalysingpurposes.
• DocumentsareproducedfortheusersoftheFrameworktoaidefficientandquickselectionofContractors.TheFrameworkManagerwillalsoarrangerelevanttrainingasnecessary.
• Thecoordinatingofcontractormeetingsandforumssuchasspecialinterestgroupstoaidcontinuousimprovementandsharedknowledge.
• PromotionalactivitiesareundertakentoensureFrameworkusedtomaximumpotential.
• FrameworkperformanceisreportedtoOperationalBoardandStrategicManagementBoardandothersasappropriate.
Workshops and Training
IntroductorymeetingsprovidingsupportandguidanceonhowtousetheFrameworkwillbeheldbytheFrameworkManagementTeamtoensureallparticipatingbodiesareawareoftheprocessandoperationsoftheFramework.
Thesetrainingsessionswillbeheldinadiscussionformatwherepracticaladviceandguidancewillbegivenandwillprovideanopportunityforuserstocontributeideas.
InadditiontothesesessionsworkshopsandothergroupsessionswillbeheldastheFrameworkprogresses.
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3. Framework Operation
UsersconsideringusingtheFrameworkshould,inthefirstinstance,contacttheFrameworkManagertoarrangeaninitialmeetingtodiscusstheproposedprojectandwayforward.
TheFrameworkManagerwillprovideinformationonhowtoaccesstheFrameworkandprovidetemplatesandguidanceontheminitenderprocess.
IfaPublicSectorbodynamedontheFrameworkwishestousetheFramework,theymustsigntheFramework’sCharter(Appendix2)andcomplywiththeFrameworkAgreement.
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How to appoint a contractor
AspartoftheprocessofappointingacontractoritisinallcasestheresponsibilityoftheusertomaketheappointmentandisnotpartoftheFrameworkManagementTeamrole.
Documents
• North Wales Construction Framework User Guide
• Expression of Interest (EoI)
Expression of Interest (EoI)
Framework ManagerTania [email protected]
Websitehttps://www.denbighshire.gov.uk/en/business/business-opportunities/north-wales-construction-framework.aspx
These criteria must be metto be eligible to move
forward to the Mini Tender Process.
Project ManagerContractorFramework ManagerSupporting Agencies
Regeneration
Procurement
Educationofficers
Project Registration
The project is officially registered as part of the
programme of works for the Framework.
Sign Charter & Joining Agreement
User signs Charter & JoiningAgreement as a commitment
to work within the ethos of, and meet the requirements
of the Framework.
Meeting Contractor / Review& Meets Framework Rules
& StandardsContractor meeting 6 months(but no less than 6 weeks) prior
to Project date to tender.
Mini Tender ProcessProject– Review and setcontract conditions to
correlate with coreprinciples– Negotiatetarget /local CB andproject specific KPIs.
Operation Board Approved
Appointment ofContractors
Construction Works
End of Construction
Review
Project Set Up/Mini Tender
Registration
Charter Joining
AgreementFrameworkAgreement
Project Delivery/KPI Review
Mini TenderFlow Chart
KPI List
Mini TenderTemplate
CommunityBenefits
KPIsOriginal ITTQuestions
Schedule of RatesCB Measurement
Tool
Process Contact
Include KPIs Review
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Selection – Mini tender
BuildingContractswillbeawardedundereachLotexclusivelybymini-tender,inaccordancewiththeproceduresetoutintheContractorFrameworkAgreement.
Themini-tenderwillbeundertakenbyreferencetoamixtureofcriteriaincludingcost,qualityandKPIperformanceassessments.
Contractor confirmsintention to submit
a Mini Tender
Authority evaluatesMini Tenders
Authority issuesBuilding Contract
Authority notifiesunsuccessfulContractors
• Annex 1 Mini Tender Rules• Annex 2 Form of Mini Tender (including Community Benefits)• Annex 3 Evaluation Criteria• Annex 4 Building Contract• Annex 5 Programme Brief• Annex 6 Pricing Schedule• Period for return of Mini Tenders
• Confirm intention to submit within 5 days• Cut off for final queries is 10 days before Mini Tender return date• Contractor returns Mini Tender forms plus proposals for the Project, completed Pricing Schedule and any other supporting documents
• Criteria for evaluation• Provision of a PCG or Performance Bond• Authority may seek presentations and interview as part of evaluation
• Contractor signs the Buildings Contract and returns the agreement within 10 days • Agree Community Benefits Plan within 60 days• Agree targeted recruitment and training plan• Agree project level KPIs
• Contractor delivers project• Regular monitoring & reporting to Framework Manager by contractor and user
Authority issuesMini Tender
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ExpressionOfInterestTemplatecanbefoundatAppendix4
RegistrationFormcanbefoundatAppendix5
Design and Build Mini-Tender
DesignandbuildProjectswillinvolveearlystagedesigndutiesbeingundertakenbytherelevantusertoset-outtheemployer’srequirements.Theemployer’srequirementdocumentwillthenbepresentedtotherelevantContractorswiththemini-tenderdocumentation.
Followingthecompletionofthemini-tenderprocess,theremainingdesignwillbecompletedbythesuccessfulContractor,eitherutilisingtherelevantusersnovateddesignteam,orthroughtheContractor’spreferreddesignteam.
Full design Mini-Tenders
FulldesignProjectswillinvolvethemajorityofthedesigndutiesbeingundertakenbytherelevantuser(eitherin-houseorviaadesignconsultant).TheprojectdesignwillbepresentedtotherelevantContractorswiththemini-tenderdocumentation.
WhereafulldesignapproachisconsideredappropriatebytherelevantuseritislessimportanttoengagetheselectedContractorasearlyinthedesignprocess,asthedesignrolewillnottransfertotheContractor.
Early Contractor Involvement
ECIoftenresultsinamorecompleteapproachtodesign,withtheexperienceofboththedesignerandtheContractortakenintoaccountearlyinthedesignprocess.ThiscanresultinlowerprojectcostsandsaferworkingpracticesandappliestoD&Bandfulldesignroutes.
Accordingly,priortoeachmini-tender,workshopsmaybeheldwhereECIcanbeintroducedtothedesignprocesswithoutunfairbiasbeinggiventooneormorepotentialContractors.
WorkshopsmaybeheldatanyRIBAstagepriortoamini-tender,howevertheearliertheContractorisinvolvedintheprocess,themorelikelihoodtheirinfluencewillproduceameasurableeffectonthedesignprocess.
ECImayalsooccursoonafterMiniTender,asContractorscouldbebroughtonboardandjointhedesignprocess.
Novation
Itisenvisagedthatinmostcasestheinitialprojectbriefwillbeset-outbytheuser.Insomecases,whereadesignandbuildtypeapproachisdesired,thedesignresponsibilitymaytransfertotheContractoratapointwhichsuitstheprocurementmethod,theprojectprogramme,andtheusersrequirements.
SomeusersmayopttotransfertheirappointeddesignteamtotheContractorfortheremainderofaProject.
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4. Quality
Principles
OneofthekeyobjectivesoftheFrameworkistoimproveprojectdeliverybymonitoringindividualprojectperformanceinareassuchascostandtime.
ProjectReviewmeetingswilltakeplaceperiodicallytoassesstheevolutionoftheprojects,thiswillalignwiththeprojectprogramme.
ThenumberofReviewswilldependonthecomplexityoftheproject.
Itisparamountthatallstakeholders,includingtheuser,designers,Contractors,keysub-Contractorsandend-users,participateintheseReviewsinlinewiththeethosoftheFrameworkofanopencollaborativeapproachthatleadstoconstructivechallenge.
KeyPerformanceIndicator(KPI)measurementsarecollectedperiodicallyandatthefinalReviewofeveryprojectorprogrammeofwork.
Data Management
TheFrameworkManagementTeamwillregularlycollectinformationontheprojectsinordertotracktrendsandperformance.Thisdatawillthenbeusedtobenchmarkagainstotherprojects,Constructionindustrydataandotherusersdata.
TheKPIenginewillprovidethemechanismforcollectingtheperformancedataofeachcontractor,projectanduser.
DatawillbecollatedandregularreportsissuedontheFrameworkperformance.
Process
ThefollowingguidancedefinestheminimumFrameworkrequirements.TheReviewsarenotintendedtoduplicateorreplacemoreextensiveQualityAssuranceprocessesthatmayalreadybeinoperationbytheuser.
Fit to proceed to contractor appointment
ToengagewiththecontractorfromanearlystageisthemostefficientwaytousetheFramework,however,therearecasesinwhichthereisnocertaintyofwhethertheprojectwillgoahead.Inthesesituationsitisimportanttomanagetheamountandthepossibilityofabortivework.
Tomanagethissituationitisimportanttoconsiderthefollowingpriortoprocurement.
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• TheprobabilityoftheprojectreachingConstructionstage.Ifpre-ConstructionworkisrequiredbytheContractors,isthereabudgetforabortivecost?
• Hasthefundingbeenconfirmed?Doesitmatchtheexpectationsoftheclient?Isthefundholderfullyengagedandisarealisticprogrammeandbriefinplace?
• Canweachieveefficienciesusingeconomiesofscale?
• Isthereenoughpre-Constructiontimetomaximisethebenefitsfromtwo-stagecollaborativeworking?
• Isthecollaborativeapproachwidelyaccepted?
• Arethereanyunusualprojectrisksorspecialconsiderationsthatshouldbedisclosedatminitender?
End of Construction Review
TheFrameworkManagerwillconsultwithprojectManagersandContractorsregardinganendofConstructionReview.ThisReviewwillbeundertakenassoonaspracticallypossibleaftercompletion.
InadditiontoKPIdata,lessonslearnedinformationwillberequireddetailingwhatwentwellandnotsowell.Questionnaireswillbeusedtogaininformationfromtheusers.
AsummaryoftheprojectalongwithphotographswillalsoberequiredsothatthesecanbeusedinFrameworkpublications.
People and Customer Satisfaction Review
Questionnaireshavebeencreatedtocollectdatafromprojects.Thesearetobecompletedassoonaspossibleaftertheprojectcompletiondata.
Thesequestionnaireswillcollectcontractorperformance,clientteamperformanceandFrameworkmanagementperformance.
Therewillbenodistinctionbetweenparticipantsandanaveragescorewillbeusedtoscoreperformance.Pleasenotethatthisdatawillalwaysrelatetoorganisations,teamsorcompaniesandnottoindividuals.
Framework Performance Indicators
KeyPerformanceIndicatorsTheuserswillestablishandmanagekeyperformanceindicators(KPIs),whichtheContractorswillberequiredtoadhereto,toensurethattheperformanceoftheFramework,individualProjectsandtheoverarchingProgrammearemonitoredandmeasured.
ThereareKPIssetataFrameworklevelandKPIsataProjectlevel.ThefirstoneswillbeestablishedbytheOperationalManagementBoard(OMB)andthesecondonesbythespecificprojectteam.
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PerformancestandardswillbereportedregularlytotheOMBandStrategicManagementBoard(SMB)forReview.ContractorsmustengageintheuseofaperformancemanagementregimethatembracestheseKPIsandisfocusedonProject/Frameworkperformanceand“CommunityBenefits.”
Frequency and Method of Collection
TheFrameworkmanagementteamhavedevelopedaperformancemeasurementsystemandthiswillbeavailableviaanonlinesystem.
ContractorsmustreportonanyProjectawardedundertheFrameworkthroughthissystem.ThedatawillbecollatedonaregularbasisbythesystemandwillbemanagedbytheFrameworkManagerwhowillliaisedirectlywiththerelevantContractor(s)andthedelegatedProjectManagerforeachuserandreportthedatatotheOMBandSMB.
Monthlydatacollectionwillensurethatanyslippagesinperformanceareidentifiedsufficientlyearlysothatactioncanbetakentorectifyslippagesandensurecontinuousimprovement.
Value of KPIs and Review
TheKPIswillbeusedtomonitortheperformanceofeachContractorappointedundertheFrameworkbutalsothereisabuiltinopportunityfor360degreeReviewwherebythedelegatedProjectManagerforaProjectandtherelevantusercanbeassessedonparticularareassothattheuserseachhavetheopportunitytoidentifyareasforimprovementandnotrepeaterrorsormistakes.
ThisdatawillbesharedattheOMBlevelsothatnewwaysofoperating,bestpracticeandspecialareasofdevelopmentcanbeidentified.Theseresults,wherenecessary,willalsobereportedtotheSMB.AlistofKPIscanbefoundatappendix3.
Special Interest Groups, Improvement Groups and Community Benefits Steering Group
Thesegroupsaredynamic,openforumstofacilitateandpromoteapartnershiprelationshipbetweentheFrameworkUsersandtheContractorswiththeaimtoimproveprocedures,shareknowledgeandbestpractice.
WorkshopswillimprovethewayweworktogetherfocusingontheFrameworkobjectives,tosharethedifferentapproachestowardssolvingproblemsandfindingbetterwaystowork.InitiallythesegroupswillhighlightimprovementswhichcanbeincorporatedintotheFrameworkoperationprocess.
Annual Health
TheFrameworkManagerwillundertakeprojectchecksonaregularbasisandkeepcontrolovertheprojectsaccessingtheFrameworktoensurethattheprojectspendremainsunderthetotalvalueoftheFramework.TherewillalsoberegularcheckstomakesurethattheFrameworkisoperatingwithinguidelines,topromoteitsuseandtodelivertangiblebenefits.
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5: COMMUNITY BENEFITS
• Targeted Recruitment and Training (TR&T) —78weeksofapprenticeships/workexperience/trainingand/oremploymentfordisadvantagedgroups,longtermunemployed,NotinEducation,EmploymentorTraining(NEETS),disabled,economicallyinactiveforevery£1mspent
• Supply Chain Initiatives OpenopportunitesforSmallandMediumEnterprises(SME)tobid-advertiseTier1onsell2wales Organise‘MeettheBuyer’events Promoteequalityanddiversitythroughsupplychain EmbedtheuseoftheFairPaymentCharter(principlesfromNationalConstructionProcurementStrategy)• Promotion of Social Enterprise & Supported Business • Contribution to Education Education-Workplacements Volunteeringatschool/collegeopendaysandeventsSchoolVisitsSupportforCurriculumtopics-NumeracyandLiteracy• Community Initiatives Environmental Sitevisits CommunityDays WiderCommunityInitiatives Supportforlocalyouthorcommunitygroups• Other (Thislistisnotexhaustive)
AGREED CLIENT PROJECT SPECIFIC PRIORITIES:TR&T– Whichtargetgroupsdoyouwant/ needtotarget?AddintoMini competitionquestion….witha
particularemphasisonspecifictargetgroupsOther Community Benefits—agreed prioritiesandfillinonCBProgramme Template(seetemplate)
AGREED P/Q Weighting—CB Element
PRIORITY SETTING MEETING– PROJECT TEAMProcurement,regeneration,CommunitiesFirst,Client(educationalist),Research/policyteam,Design,consultants,Employment(JobCentrePlus),Planning,Trainingofficers
COMPLETE MINI COMPETITION TEMPLATE•CompleteTR&TTargetGroups•CompleteOtherCommunityBenefitspriorities–addintotheClientprioritysectionoftheGuide.COMMUNITY BENEFIT PROGRAMME• Ensureintheprojectdescriptionyougivesomesocioeconomicdataand/orissuesthattheschoolorLAistryingtoachieveinthearea.Thissetsthecontextforwhyweareaskingthecontractortofocusonparticularprioritiesduetohigh16-24unemploymentfiguresorhighsocialdeprivationintheareas(duetocommunitiesfirststatusetc)
• SignposttheContractorstoparticularcontactstosupportthedeliveryagainstpriorities(JobCentrePlusetc)
NORTH WALES FRAMEWORK COMMUNITY BENEFITS PROCESS
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TR& T —EVALUATE • Howthecontractorwillachievethe78weektargetwiththeprioritygroupsyouhaveidentified
COMMUNITY BENEFITS PROGRAMME–CANNOT EVALUATE • CommunityBenefitsProgramme–ProgrammeofwiderCommunityBenefits
ISSUE MINI COMPETITION
AWARD STAGE- • Appointsuccessfulcontractor• ClientandContractormeetingtocompleteEmploymentandSkillsPlan-agreetargets
• CommunityBenefit(CB)Programmeformconditionofcontract• EnsureCommunityBenefit(CB)Measurementtooliscompletedevery12monthsorattheendoftheprojectwhicheverisfirst
• Clientsupportcontractortodeliveragainstprioritiesandtargets
PROJECT SPECIFIC COMMUNITY BENEFITS
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Appendix 1
List of potential future users of the Framework
No. Organisation SectorWelshGovernment CentralGovernmentArtsCouncilofWales AssemblyGovernmentSponsoredBodiesCareCouncilforWales AssemblyGovernmentSponsoredBodiesCareersWales AssemblyGovernmentSponsoredBodiesDataUnitWales AssemblyGovernmentSponsoredBodiesLocalGovernmentBoundaryCommission AssemblyGovernmentSponsoredBodiesNationalLibraryofWales AssemblyGovernmentSponsoredBodiesNationalMuseum&GalleriesWales AssemblyGovernmentSponsoredBodiesNationalResourcesWales AssemblyGovernmentSponsoredBodiesRoyalCommissionforAncient&HistoricalMonumentsofWales
AssemblyGovernmentSponsoredBodies
SocialSecurityImprovementAgency(SSIA) AssemblyGovernmentSponsoredBodiesSportsCouncilforWales AssemblyGovernmentSponsoredBodiesWalesCentreforHealth AssemblyGovernmentSponsoredBodiesWelshLanguageBoard AssemblyGovernmentSponsoredBodiesChildren’sCommissionerforWales AssemblyGovernmentSponsoredBodiesEstyn AssemblyGovernmentSponsoredBodiesGeneralTeachingCouncilforWales AssemblyGovernmentSponsoredBodiesHigherEducationFundingCouncilforWales(HEFCW)
AssemblyGovernmentSponsoredBodies
SnowdoniaNationalPark AssemblyGovernmentSponsoredBodiesWalesAuditOffice AssemblyGovernmentSponsoredBodiesConwyCountyBoroughCouncil CountyCouncilsConwySchools SchoolsDenbighshireCountyCouncil CountyCouncilsDenbighshireSchools SchoolsFlintshireCountyCouncil CountyCouncilsFlintshireSchools SchoolsGwyneddCountyCouncil CountyCouncilsGwyneddSchools SchoolsIsleofAngleseyCountyCouncil CountyCouncils
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No. Organisation SectorIsleofAngleseySchools SchoolsWrexhamCountyBoroughCouncil CountyCouncilsWrexhamSchools SchoolsTown&CommunityCouncils LocalGovernmentGlyndwrUniversity HigherEducationUniversityofWalesBangor HigherEducationColegHarlechWEANorth FurtherEducationGrwpLlandrillo-Menai FurtherEducationDeesideCollege FurtherEducationYaleCollegeWrexham FurtherEducationNorthWalesFireandRescueService EmergencyServicesNorthWalesPolice EmergencyServicesWalesEnvironmentTrust Charities&ThirdSectorCapitalRegionTourism OtherCynnalCymru OtherWelshLocalGovernmentAssociation OtherWRAP OtherCourtServices OtherDVLA OtherFoodStandardsAgency OtherOfficeForNationalStatistics OtherRoyalMint OtherTheCarbonTrust OtherOneVoiceWales(Town&CommunityCouncils) OtherThePatentOffice CentralGovernmentCompaniesHouse CentralGovernmentParliamentaryService(NationalAssemblyforWalesCommission)
CentralGovernment
CollegesWales(FormallyFforwm) FurtherEducation
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Appendix 2
Framework Charter
Framework Mission
Secureimprovementstothebuiltenvironmentthroughdeliveryofbestvalue,energyefficient,sustainablefacilities;utilisingthehighestpossiblesafetyandenvironmentstandards,innovationandcollaboration,whilstcreatingalastinglegacythroughtargetedinvestmentinemploymentandcommunities.
Framework Behaviours
AnOpenandHonestApproach
ForgingMutual
RespectandUnderstanding
ActinginaMannertoFosterandDeliveranEffectiveandCollaborativeEnvironment
forFrameworkSuccess
OperatingaNo
Blame,non-AdversarialCulture
ActivelyContributing
atallJuncturesintheBestInterestsofthe
Framework–FrameworkFirst
ActivelyCommunicatingandSharing
BestPracticeinanOpenandHonestManner
EnsuringPromptand
FairPaymentto
All
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Appendix 3
North Wales Framework
Key Performance Indicators
Year 1
TheKPIsbelowaretheagreedperformancemeasurestobecollectedandanalysedduringthefirstyearofoperationoftheFramework.FurtherKPIswillbeagreedonaProject-by-ProjectbasisatthesolediscretionoftheNWAuthoritiesandUsers.TargetswillbedevelopedaspartofthedevelopmentworkshopsoncetheFrameworkisawarded.
KPI/Evidence Objective MeasurementMethodCostPredictability–Construction
TomeasurethereliabilityofcostestimatesforconstructiononProjects.
Actualconstructioncost(a3)EstimatedConstructionCostatCommittoConstruct*(b3)((a3–b3)/b3)X100=%variation
*TheestimatedConstructionCostat“CommittoConstruct”,willbeupdatedtoreflectauthorisedchangesinthebudgetand/orchangesrequestedbyclientsthathaveanimpactonthecostoftheproject
CommittoConstruct:thedatetheinstructionisissuedtothecontractor.
OverallCost TomeasureConstructioncostpersqm
FinalCostpersqmofgroundfloorarea(justbuildingcost)
ForcomparisonpurposesagainstnationalaverageDefects–Speedofresponseto
Tomeasurehowquicklydefectsareresolved
Responsetimeforreporteddefects.
TimewhenthedefectwasreportedtoTimewhenthedefectwasresolved(a1)
Priorityresponsetimeforthetypeofdefect(b1)
(b1-a1)/b1x100=resolutionspeedas%
%ofdefectsresolvedwithinthetimeframe.
Priority:
Urgent–within24hours
Medium–within96hours
Low–7to14days
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KPI/Evidence Objective MeasurementMethodTimePredictability–Construction
TomeasurethereliabilityoftimeestimatesforconstructiononProjects.
%variationfromtargetprojectduration(c)Intendeddeliverytime(a)Actualdeliverytime(b)
((b-a)/a)X100=(c)
IntendeddeliverytimemustincludeauthorisedEoT
*TheIntendeddeliverytime,willbeupdatedtoreflectauthorisedchangesand/orchangesrequestedbyclientsthathaveanimpactonthedeliverytimeoftheproject
CustomerSatisfaction–General
ToensurecustomersatisfactiononProjects.
SurveytobeagreedbytheAuthorityandContractorbutmayinclude:
•performanceoverall;•provisionofinformationoverall;and•paymentoverall.
Surveystobepreparedandissuedat,
•Handover•6monthsafterhandover•Endofdefects
Measureofcustomersatisfactionbyreferencetoanagreedscale.
10Totallysatisfied8Mostlysatisfied5/6Neithersatisfiednordissatisfied3Mostlydissatisfied1Totallydissatisfied
Customer–designteam,projectManagerClientSatisfaction–CompletedProject
ToensureclientsatisfactiononProjects.
Surveystobepreparedandissuedat,
•Handover•6monthsafterhandover•Endofdefects
Measureofcustomersatisfactionbyreferencetoanagreedscale.
10Totallysatisfied8Mostlysatisfied5/6Neithersatisfiednordissatisfied3Mostlydissatisfied1Totallydissatisfied
Client–enduser,projectsponsor,service.
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KPI/Evidence Objective MeasurementMethodContractorSatisfaction–General
ToensurecontractorsatisfactiononProjects.
SurveytobeagreedbytheAuthorityandContractorbutmayinclude:
Surveystobepreparedandissuedat,
Handover6monthsafterhandoverEndofdefects
Measureofcustomersatisfactionbyreferencetoanagreedscale.
10Totallysatisfied8Mostlysatisfied5/6Neithersatisfiednordissatisfied3Mostlydissatisfied1Totallydissatisfied
Customer–designteam,projectManagerDeliveryofCommunityBenefits
ToensuredeliveryofCommunityBenefits
CommunityBenefitsProgrammebeingdeliveredintimeandqualityandinaccordancewithCommunityBenefitsProgramme.
TargetsEmploymentSkillsPlan
ToensuredeliveryofESPandtargetgroups
TargetsbeingdeliveredagainstCommunity.
Radiussupplychainengagement
Tomeasurethedistancebetweentheprojectsiteandthesupplychaindeliveringit.
Numberofsuppliersineachofthefollowingcategories:
0-20miles21-40miles41–60miles60+miles
Wastedivertedfromlandfill
Tomeasurewhatpercentageofthetotalwastedivertedfromlandfill.
Breeamcriteria
Airtightness Tomeasurethebuildingairtightness.
MeasuredviaAirTightnesstestagainstPartL2BRegs
Numberofdefects Numberofdefectsrecordedatpractical/substantialcompletion.
numberdefects/m2
HealthandSafety AccidentFrequencyRatio(AFR)AccidentIncidenceRatio(AIR)
Notes- InitialKPItargetswillbesetupbycomparisonwithCEWKPIinformation- KPIswillbecollectedatPreconstructionstage,ContractAward,Throughconstructionandon completionandinsomecasespostcompletionaccordingtothetypeofevidencerequired.
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Appendix 4
The North Wales Schools and Public Buildings Contractor Framework (NWSPBCF)
Proposed Project
Lot 1,2,3
Expression Of Interest
PleasecouldyoucompletetheformbelowtoexpressyourinterestinutilisingtheNWSPBCFramework.ThiswillenabletheFrameworkManagertoassesswhetheryourprojectqualifiesforusingtheFramework.
OncereceivedyouwillbecontactedbytheFrameworkManagertodiscussyourprojectinmoredetailandprovideyouwiththerelevantFrameworktemplatesforyoutocomplete.
LocalAuthority/PublicSectorBodyProjectContactDetailsProjectlocationEstimatedprojectvalue £TimelineInformation(includingstartdate,enddateetc.)
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Appendix 5
The North Wales Schools and Public Buildings Contractor Framework (NWSPBCF)
Proposed Project
Lot 1,2,3
Registration Form
PleasecouldyoucompletetheformbelowtoregisteryourinterestinutilisingtheNWSPBCFramework.ThiswillenabletheFrameworkManagertoregisteryourprojectontotheFrameworkandtoensureyoureceiveassistanceinaccessingtheContractorsinyourparticularlot.
OncereceivedyouwillbecontactedbytheFrameworkManagertodiscussyourprojectinmoredetailandprovideyouwiththerelevantFrameworktemplatesforyoutocomplete.
ProjectNumber FilledinbyFrameworkManagerContactDetailsofProjectManager Name,telephone,emailaddress,locationProposedProjectEstimatedprojectvalue £
£(estimatedbuildcost)Proposedformofcontract NEC,JCTetc.MiniTenderisgoingtobeissuedthrough NameofpublicsectorbodyororganisationOutlineBrief InsertnarrativehereProcurement(weightings) Minitenderwillbeevaluatedona?/?quality/
commercialscoringbasisProcurementProcess OneortwostageprocessProcurementTool Eg,Proactis,Bravo,paperbasedetc
TimelinesTimeline PeriodtodeliverprojectMinitender: InserttimeframesforselectionofcontractorIssueTenderDocumentation DatetobeissuedTenderPeriod TimeframeinWeeksEvaluationPeriod TimeframeinWeeksAppointmentofContractor DateinwhichcontractoristobeappointedSitevisit/briefingsession EstimateddateClarificationinterviews EstimateddateTargetcostformulation&agreement TimeframeConstructionStartDate StartofConstructionConstructionEndDate EndofConstruction/Completion
IfnecessarypleasealsocompletetheFrameworkCharterandFrameworkAccessAgreementforms.
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Appendix 6
List of Abbreviations
AFR AccidentFrequencyRatioAIR AccidentIncidenceRatioBIM BuildingInformationModellingCB CommunityBenefitCITB ConstructionIndustryTrainingBoardD&B DesignandBuildECI EarlyContractorInvolvementEoI ExpressionofInterestESP EmploymentSkillsPlanJCT JointContractsTribunalKPI KeyPerformanceIndicatorLA LocalAuthorityNCSA NationalConstructionSkillsAcademyNEC NewEngineeringContractNEETS NotinEducation,EmploymentorTrainingNWSPBCF NorthWalesSchoolsandPublicBuildingsContractorFrameworkOJEU OfficialJournaloftheEuropeanUnionOMB OperationalManagementBoardRIBA RoyalInstituteofBritishArchitectsSIG SpecialInterestGroupSMB StrategicManagementBoardSME SmallandMediumEnterprisesQ/P Quality/PriceTR&T TargetedRecruitmentandTraining
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