North Yorkshire - Care Choices · Welcome to the second edition of North Yorkshire’s Care...

North YorkshireCare Services Directory 2013/14

Comprehensive information and advice on choosing and paying for your care and support

In association with

Home support • Care homes • Specialist care • Useful contacts

Knaresborough Viaduct

The Hall Ad NYCC Full Page A4 AW pths.indd 1 07/02/2013 17:02

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Welcome from North Yorkshire County Council 5

The Independent Care Group (ICG) 7

Regions covered by this Directory 7

Introduction 8

How to use this Care Services Directory 8

Further assistance in your search for care 9

Fair Access to Care Services (FACS) 9

You’re in charge 10

Personalised care and support 10

Self-Directed Support – ‘Your Support, Your Way’ 10

Personal Budgets 10

Direct Payments 11

What care is available? 12

Leaving hospital 12

Short term reablement team (START) 12

Assessment 13

Staying at home 14

Telecare 14

Other equipment available 15

Adapting your home 16

Occupational therapy 16

Health occupational therapy 17

Getting help in your home 17

Home care agency checklist 19

Home care provider listings 21

Support for carers 28

Meals-on-wheels service 29

Transport services 29

Housing with care 30

Specialist care 32

Care homes 35

Out of county care 35

Care homes checklist 37

Residential dementia care checklist 38

Paying for care 38

Paying for non-residential care and support 39

Paying for residential care and support 41

Self-funding advice 42

Local authority contribution towards care in private sector care homes 43

Third Party Payments 43

Essential information 43

Disclosure and Barring Service 43

Safeguarding vulnerable adults 44

Advocacy 45

Making a complaint about care services 45

How solicitors can help 46

Inspection and registration of care services 47

Useful contacts 47

Local useful contacts 47

National useful contacts 49

Day care centres 50

Care homes & care homes with nursing listings 52

Craven district 52

Hambleton district 55

Harrogate district 56

Richmondshire district 61

Ryedale district 62

Scarborough district 64

Selby district 69

Index 71

Contents

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.

Alternative formats This Directory is available electronically at www.carechoices.co.uk. There is also a Browsealoud option for those requiring the information in the spoken word.

Offering the Highest Standards of Care and Choice to our Residents

The Lodge

St. Helen’s

• Residential Care

• Day Care 7 Days a Week

• Respite Care to give you or your carer a break

• Holiday Care - a hotel service with care

• High staffing levels

• Specialists in Dementia and Mental Health Nursing

• Visiting chiropodists, dentists, opticians & hairdressers

• Recreational therapy

• Experienced and qualified staff led by specialist nurses

• Home cooked meals

Tel: 01723 374800 Westbourne Road, Scarborough YO11 2SP

Tel: 01723 372763 41 Avenue Victoria, Scarborough YO11 2QS

• Qualified and experienced care staff• Home cooked meals prepared by our

excellent chefs• Hairdressers

• Visiting chiropodist, dentists and opticians• Recreational/Diversional Therapy• Sheltered, attractive gardens

ExcEllEnt rangE of SErvicES

OffeRing tHe HigHeSt StandaRd Of nuRSing CaRe

St Helen’s is a care home with nursing and strives to offer the highest possible standard of nursing care. You can telephone anytime to arrange a visit or request a brochure. It is our intention to provide the highest quality of Health and Social Care in a warm and friendly environment, enabling all our residents to achieve as full a life as possible and enjoy all the comforts we provide whilst in our care.

5V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Welcome to the second edition of North Yorkshire’s Care Services Directory. This 2013/14 edition will provide you with information on the care and support choices available across the County. North Yorkshire County Council are pleased to be working with the Independent Care Group on this Care Services Directory.

We know that making decisions about social care can be daunting for you, particularly if you have had no involvement with social care before. This Directory provides clear, easy to understand guidance so that you can be confident you are making the right decisions for yourself or your loved ones.

Through our services, we provide social care to vulnerable adults, those with physical and / or learning disabilities and older people. Everyone at North Yorkshire County Council is committed to providing trusted, high-quality, and personalised social care support to the adults who have been assessed as needing this support.

We are passionate about making a real difference to the well-being of everyone who needs social care support. In our experience, most people want to remain independent for as long as they can. We will give you the ability to choose to stay in your own home if that is what you wish to do and maintain your independence for as long as possible. We will work closely with you and your family / carer, as we recognise the value of their input into what support will make a difference to you. This way of working is supported by the national strategy of Self-Directed Support and is sometimes called ‘personalisation’.

One of the aims of Self-Directed Support is to give people responsibility for their own personal budget. This is a sum of money which is allocated following an assessment, and which you can use to buy your own care from the person or provider of your choice. This gives you a real opportunity to decide for yourself the kind of support that will best meet your needs. We explain more about Self-Directed Support on page 10.

We work closely with the Care Quality Commission’s (CQC) inspectors and care providers to make sure we maintain high-quality standards in the care provided to people in North Yorkshire. New

regulations for registered residential, nursing and domiciliary services focus very much on improving the outcomes for adults who need support. They have a particular impact on how we involve people and communicate with them and on how we deliver personalised care and treatment as well as safety and safeguarding.

We are all aware of the financial pressures that face local authorities such as ours. However, it remains our highest priority to make sure that the most vulnerable members of our communities continue to receive high-quality and appropriate care. Whatever your circumstances, whether you can pay for your own care or not, you can contact North Yorkshire County Council for advice and support. Where it is appropriate, we will refer you to our own social care staff or the right partner organisation.

We hope you find this Directory useful in helping you and your family to make appropriate and informed decisions about the choices available to you in North Yorkshire.

Helen Taylor Corporate Director, Health and Adult Services

Councillor Clare WoodExecutive Member for Health & Adult Services

North Yorkshire County CouncilCustomer Service Centre Telephone: 0845 8 72 73 74

Welcome from North Yorkshire County Council

Yorkshire Dales

7

Sub heading

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e

Regions covered by this Directory

RichmonDshiRe DistRict

cRaVen DistRict haRRogate

DistRict

hambletonDistRict

RYeDaleDistRict

scaRboRoughDistRict

selbY DistRict

Welcome to this Care Services Directory. We hope you find it useful.

The ICG takes great pride in supporting and representing a whole host of care providers who strive to offer the best possible quality of care to older and vulnerable people.

In this region around 80% of social care is provided through the independent sector and those providers work hard to ensure that care is of the highest standard.

These are private and voluntary providers who offer both care at home and residential and nursing care services. They work, in many cases, around the clock, all year round to help people retain their independence, dignity and happiness.

It is a challenging environment and the ICG works closely with providers to give as much support as we can.

We work with a wide variety of public bodies

including North Yorkshire County Council, City of York Council, the NHS (North Yorkshire PCT moving to Clinical Commissioning Groups from April 2013) and the regulator, the Care Quality Commission. We pass on the views and concerns of providers and the requirements of commissioners in a two-way process.

If you are seeking care for a loved one, then please look at the excellent services the independent sector provides, particularly in terms of the wide range of choice on offer in home care, nursing and residential services and many others. If we can help, please contact us.

If you are a provider then please get in touch with the ICG and find out more about the support we can offer you.

For more details of the ICG see our website: www.independentcaregroup.co.uk

Mike Padgham, ICG Chair

The Independent Care Group (ICG)

Ryedale Care homes 62Care homes with nursing 63

ScarboroughCare homes 64Care homes with nursing 67

Selby Care homes 69Care homes with nursing 70

Richmondshire Care homes 61Care homes with nursing 62

Craven Care homes 52Care homes with nursing 53

Hambleton Care homes 55Care homes with nursing 55

Harrogate Care homes 56Care homes with nursing 59

8 Helping you to Choose and Pay for care • 0800 38 92 077 Advice for older people

How to use this Care Services Directory

IntroductionThe articles in this Care Services Directory have been compiled by the Health & Adult Services directorate of North Yorkshire County Council. We used to be known as ‘social services’.

When the words ‘we’ and ‘us’ are used in the Directory it means Health & Adult Services.

Lots of people will pick up this Care Services Directory looking for advice and information about adult social care. The Directory aims to give an overview of all aspects of adult social care to

everyone who is looking for support. Thinking about the care or support either yourself

or a loved one will need is daunting and making any change in your life will require major decisions. We try and provide the basic information and guidance you will need about adult social care in this Directory, and give you the details of other organisations that can help. In the first instance you can always call North Yorkshire County Council’s Customer Service Centre for advice on 0845 8 72 73 74.

There is a lot of information in this Directory, and, depending on your circumstances, some parts will be of interest to you and some parts won’t. We have tried to think about the groups of people who will use this Directory and have set out below the parts we think will be of most interest.

For people who want to remain independent in their own home but need a little help in order to do so, you might be interested in the sections on:• ‘Staying at home’ starting on page 14; and• ‘Paying for non-residential care and support’ on

page 39; and the• ‘Home care providers’ list which starts on page 21.

For people who care for a relative or friend and need some extra guidance and support, you might be interested in the sections on:• ‘Your Support, Your Way’ on page 10;• ‘Direct Payments’ on page 11;• ‘Leaving hospital’ on page 12;• ‘Assessment’ on page 13; and• ‘Support for carers’ on page 28.

For people who are looking for a residential or nursing home for themselves or a relative or friend, you might be interested in the sections on:• ‘Care homes’ on page 35;• ‘Paying for residential care and support’ on page 41;• ‘Self-funding advice’ on page 42;• ‘Inspection and registration of care services’ on

page 47; and the• ‘Care homes and care homes with nursing’

listings starting on page 52.

We start this Care Services Directory with a section called ‘You’re in charge’. You are the person who is in the best position to know what you or the person you care for needs. We start from this position and ensure that you are in charge right from the beginning of your contact with adult social care.

We then move on to a lengthy section called ‘What care is available?’ which is aimed at people who want to stay at home but may need a little or a lot of support in order to do so. This is followed by a short section on looking for a care home for people who cannot, or do not want to stay at home.

The subject of paying for care is usually unwelcome, and we acknowledge this, but it is an area that is not very well understood and therefore we have provided a section to guide you through what can be a complex aspect of care.

Finally, we have provided sections on essential information and useful contacts for anyone who has any involvement with adult social care. Here you can find the details of many organisations that can help you.

The remainder of the Directory comprises a comprehensive list of home care providers and care homes and care homes with nursing within the North Yorkshire area supplied by the Care Quality Commission.

All the listings in this publication of care homes, care homes with nursing and home care providers are supplied by the Care Quality Commission (CQC) and neither North Yorkshire County Council nor Care Choices can be held liable for any errors or omissions. The inclusion of advertisements for homes and agencies in this Directory does not act as an endorsement or recommendation by North Yorkshire County Council.


Further assistance in your search for care

Fair Access to Care Services (FACS)

customers providing details of all care homes or housing with care schemes that meet their criteria with supplementary information about choosing and funding. One call to the freephone number 0800 38 92 077 will enable the service to build a profile of exactly what type of care you’re looking for while taking into account your personal needs and interests.

This service is completely free so let the advice line take some of the strain and help you to find the appropriate care and support for you.

Finding appropriate care or support for an older person can seem difficult and daunting. This publication has been designed to help you to identify relevant care providers in your preferred region and to give you a starting point in your search.

This Directory’s free advice line run in association with the charity FirstStop Advice provides a comprehensive advice and information service encompassing care, accommodation, funding and rights. A personalised report can be generated for

If you are eligible for social care support, we will discuss with you whether you will need to pay towards some, or all of the cost of the support. This will depend on your income and any savings you may have.

If you are not eligibleIf your level of need means you are not eligible for support from us, we will offer free advice and information instead and put you in touch with other organisations and services in your community that may be able to help you. Many people find that seeking advice from us is helpful in finding their own solutions because it provides an opportunity to discuss their situation with a social care professional.

If your needs changeIf your needs change, then you can always ask us for a reassessment. Simply speak to your social care worker or contact our Customer Service Centre on 0845 8 72 73 74.

Before we move on to talk about the way adult social care works, it is important to describe how we decide who will be eligible to receive social care support from us.

The Government provides criteria to help councils decide who is eligible for support. This is to ensure that councils reach decisions in a fair, consistent and open way about who is in most need of our help and to use the available budget to support them. This helps to make sure that adults across North Yorkshire are treated fairly.

These criteria are called ‘fair access to care services’ and look at four main areas:• any risk to health and safety for yourself or others;• your ability to control and make choices about

your life;• your ability to manage your personal care and

domestic routines; and• your involvement in your family and wider

community including leisure, social activities, work, volunteering and education.

For each of these areas your level of need will be identified as either:• ‘critical’;• ‘substantial’; or• ‘moderate’.

We will identify your level of need at your assessment. At the time of going to press (April 2013) in North Yorkshire, people with needs in the ‘critical’, ‘substantial’ and ‘moderate’ bands will be offered a range of support by Health and Adult Services.


Personal Budgets

Personalised care and support

Self-Directed Support – ‘Your Support, Your Way’

You’re in chargeWe have started this Directory with a section called ‘You’re in charge’ because this philosophy guides all our social care guidance, information and support. Whatever your level of involvement with us we

want you to be assured that your needs and wishes will be paramount throughout the process.

The following section describes ‘Your Support, Your Way’ which is the system we use to put you in charge.

North Yorkshire County Council and other local authorities have made changes to the provision of care and support to older people and people with learning and/or physical disabilities. This is a national requirement that sets out the way people and those who care for them should be supported.

In the traditional system of social care, professionals made many of the decisions about the support people could have and who would provide it. As a result, people often had limited

choice about the services they might receive. A system called Self-Directed Support seeks to

replace this old approach of prescribed care, by putting people in control of the support they need to live the life they choose. It recognises that some people can manage their support on their own whilst others need help – from family or friends or people who are paid to help. In North Yorkshire we call this new process ‘Your Support, Your Way’.

‘Your Support, Your Way’ aims to improve the way we work in Health & Adult Services, to provide better services for people who need social care and improve how we work with organisations that provide support. It gives us an opportunity to think more innovatively about how social care services are delivered without increasing the costs.

How does it work?‘Your Support, Your Way’ is for adults who are eligible for social care (see page 13). It allows people to have more choice and control over their life because it lets them make decisions about the support that they need. It asks how they want to live their life, what they want to achieve in life

and what support they need to do this. Support to carers can also be given to help them continue to carry out their caring role and to maintain a life outside caring.

If you or the person you care for are eligible for social care support, Self-Directed Support gives you a Personal Budget based on an assessment of your eligible social care needs. You may need support or help to manage day-to-day activities and everyday tasks such as washing and dressing, help with eating and drinking or getting out into the community. You can then choose what social care and support services this money is spent on. You can be as creative as you want, as long as the money is spent to meet your needs.

We have now introduced Personal Budgets across the whole of North Yorkshire for all eligible users of social care services. They bring flexibility and transparency of funding to the provision of social care services.

A Personal Budget is an amount of money that is allocated according to your needs, to be spent on services of your choice. At the time of going

to press (April 2013) in North Yorkshire, you can choose to receive parts of your Personal Budget, or your entire Personal Budget, in various ways: • a Direct Payment (DP) – North Yorkshire County

Council pays you an amount of money. The money can then be spent on solutions and services of your choice to meet your eligible social care needs, and you are in control of this money;


Personal Budgets continued

Direct Payments

Direct Payments are financial payments made to people who have been assessed as eligible to receive support from North Yorkshire County Council. We can make a Direct Payment to most people who need our support, including: • people who have been assessed as needing

community care services (including those with Mental Health needs) aged 16 and over, incorporating short as well as longer term needs;

• carers over 16 for carer’s services; and• parents of disabled children, for children’s

services.

Instead of us arranging or providing services directly, you could use these payments, either by yourself or with assistance, to purchase support that you consider most appropriate to meet your assessed social care needs. Also, if you are looking after someone else as a carer, you could also receive Direct Payments to help you in your caring role or to have some time for yourself. You can choose to have some of your budget as a Direct Payment and we would manage the rest of your budget.

Why would I want Direct Payments?Direct Payments allow more control over the decisions that affect your life. They provide more flexibility and choice, as you can buy appropriate support tailored to your individual needs.

What can Direct Payments be used for?If you receive a Direct Payment, the money is used to arrange support to meet eligible needs. You may choose to employ someone directly, to buy services from an independent or voluntary sector provider or purchase equipment to help you live more independently. With Direct Payments, people or agencies employed are accountable to you and not to North Yorkshire County Council. Therefore, Direct Payments enable more control, choice and flexibility over how you plan your support to fit with your life.

It is important that your plans meet your assessed needs. Therefore, provided the money is used lawfully, and eligible needs are met, the flexibility that these payments allow means it is impracticable to outline what the money can be spent on. However, there are certain items on which these payments cannot be spent, for instance:• on services that should be provided by Health; and• on routine living expenditures: utility and

household bills for instance.

Most Direct Payments are made to meet regular ongoing support needs, however they can also be made as a single payment, for example, to purchase equipment or a short respite break. What do I do next?If you are interested in Direct Payments and are currently receiving social care support from North Yorkshire County Council, please contact your local social care team for more information.

If you don’t already have services provided by us there is a lot of support available to advise and assist you with Direct Payments. North Yorkshire County Council’s Direct Payments team can give you more information or answer any queries you might have. You can call them on 0845 034 9569 or email them at [email protected].

• individual service funds – your Personal Budget, or some of it, can be lodged with a service provider for you to draw from to get support as and when you need it; or

• managed Personal Budget – North Yorkshire County Council arranges and pays for your support.

• an Indirect Payment (IP) – this is made available if a person is not able to consent to a Direct Payment, but where a Direct Payment is deemed to be in their best interest. It can be paid to a person who is ‘suitable’ on the person’s behalf. There are rules and guidance to help the council decide who is a ‘suitable person’;


Leaving hospital

Short term reablement team (START)

What care is available?This section is about the guidance, support and care that we can provide. It describes all parts of the social care process, from someone who might be leaving hospital, worried about how they are going to cope at home, to advice about specialist care for someone who might have very complex needs

but wants to stay at home. Some of these sections may not be relevant to you, others may be of more interest. Feel free to go straight to the section that interests you, or browse through the whole section to give yourself a full flavour of the support available.

Health & Adult Services and the NHS in North Yorkshire work very closely together to ensure that hospital patients are discharged safely and are able to return to home life as quickly as possible.

Our social care staff are available to help with information and advice when you are ready to leave hospital.

No matter what hospital you are in, you can request an assessment of your needs to help you stay independent and confident when you return home. A social care worker will come and speak to you to arrange an assessment which can either be done whilst you are still in hospital, or once you return home, or in interim/temporary facilities if you are not able to return home immediately on discharge from hospital.

The assessment involves asking you about your needs and what is required to help you live safely

and independently at home. There will also be an explanation of any charges that may be made.

A relative, carer, or a member of the hospital staff may also approach the hospital social care team and ask them to carry out an assessment, but this will not go ahead unless you agree.

If you already have a social care service in place we will make an assessment of any other needs you may have after your stay in hospital.

If you have a carer they can also be offered an assessment and may also need advice and support. A social care worker can be made available to discuss any issues with them and also give them details of carers’ support groups.

We can also introduce you to local voluntary organisations who can help, with a variety of services such as laundry and domestic cleaning, or sitting services.

A service to help you become more independentSTART is a method of short term support in your own home that is designed to help you become as independent as possible. It does not replace any needs you may have for medical treatment and may not be suitable for everyone.

Perhaps you require support to gain or regain your ability to independently manage your personal care or to prepare a meal – the START service will encourage and enable you as much as possible.

A START worker will work with you so that you can learn (or re-learn) important tasks needed for everyday life. They will assist and encourage rather than do things for you.

Many people who receive support with START find that afterwards they can cope very well on

their own, without the need for social care support. If they do need ongoing support, they may find that they need less help.

cafe in hawes


Short term reablement team (START) continued

Assessment

How does an individual get START?START may be discussed with you when you first have contact with us. This may be if you are living at home but finding that you are no longer managing as well as you did, or you might access START if you are returning home from treatment in hospital.

The START programme will not normally last longer than 6 weeks, and can be significantly less; even days. Progress will be reviewed every week by members of START along with yourself.

How do I find out what skills are needed that will help me?A member of the START team will talk through what you would like to achieve and how the START service can support this by working with you to complete a START assessment.

Your goals are then agreed and ways in which the service can support these goals are identified with you. This information will be written down in the form of an Intervention Plan which START workers follow.

How will START work for me?The START Intervention Plan is tailored to meet your assessed needs and to meet the outcomes that have been agreed with you. As you make progress your visits or duration of visits may reduce over the period and this will be reflected in the Intervention Plan.

Will I need any special equipment?START workers may suggest to you that you carry out some tasks in a slightly different way to make them easier for you to do on your own and if assistive technology is identified as a potential aid to independence, this will be explored. You may have to purchase small pieces of equipment to make certain tasks easier. START workers will be able to show you a catalogue of equipment available and will also provide you or your carer with information about where to find specialist shops in the area.

We may also provide some equipment but this would be fully discussed with you. We encourage everyone to take up the use of Telecare and Lifelines (see page 14 for more information on Telecare and Lifelines).

What happens when START is finished?Once you have reached your optimum independence and if you require ongoing support, the service becomes chargeable and a financial assessment will be conducted. You will be advised of the date that the charges will commence.

A social care worker will discuss with you how to meet any ongoing needs, and the budget that will be available to support and manage this as we will be encouraging you to use Personal Budgets (see pages 10 and 11 for more information on Personal Budgets and Direct Payments).

member of your family or a friend can also take part in the assessment as well as your social care worker. When the assessment has been completed an eligibility decision will be made based on the level of risk to your independence or of your care or living arrangements breaking down or becoming unsafe if appropriate support were not provided.

No local authority ever has enough resources to meet all potential social care needs. As the demand for social care increases, so it becomes more important to allocate resources according to priority needs. We do this by setting ‘eligibility criteria’ to decide who has the greatest immediate or longer term needs. All local authorities use the same eligibility framework issued by the Department of Health called ‘Fair Access to Care Services’ or FACS. You can find further information about our eligibility criteria on page 9 of this Directory.

If you have been through a period of START and require ongoing support, we will work with you to assess your needs. Even if you haven’t been through the START process we can provide you with an assessment.

We aim to direct help to people with the highest level of need and risk. In assessing your needs, we consider carefully the factors that affect your independence and wellbeing. In discussion with you and your carers, we jointly agree the likely effect on your independence or how likely it is that your home life will break down or become unsafe if you don’t have appropriate social care support, within specified timescales.

Increasingly assessments are completed through a supported assessment process with you leading the process, as you are the best judge of your needs and how they would be best met. Your carer, or a


Telecare

Staying at home

Given the choice, many people prefer to stay in their own homes surrounded by their possessions and near to their family and friends. This, of course, applies to anyone whether they are elderly and frail, convalescing, have a physical or learning disability, or are suffering from dementia. ‘Your Support, Your Way’ (explained on page 10) can help you manage

independently at home with a little, or a lot of help. If you are not eligible for social care support you might wish to pay for some help so that you can stay at home.

The following section gives you some information about the types of support available should you wish to stay at home.

Telecare uses a range of simple sensors matched to your personal needs which can help you to continue to live as independently and safely as possible. These are usually linked to a lifeline (a kind of telephone). Telecare can help you and your family in a number of ways, all of which are designed to support your health and wellbeing.

One example is a bed sensor. This can be used in a range of situations, i.e. for people at risk of falling, or to alert a carer to assist. It detects a change in pressure, so if you have got up but are unable to get back to bed, perhaps after a fall, the sensor

can raise an alert. However, if you get up at night and usually sit in a chair for a while or have a drink, then the system can delay the alert. If you have not returned after a period of time agreed with you, i.e. half an hour, it can then raise an alert. This avoids the risk of someone falling and being left on the floor all night, cold and in pain.

Following an assessment of your needs, telecare could be part of a support plan to assist with things you might find difficult. It can support you or the person you care for by alerting you to certain situations, such as incontinence, or where

Assessment continued

To find out if we can provide social care services to you, you will need to have an assessment. You can start this process by contacting the Customer Service Centre for social care enquiries. Their telephone number is 0845 8 72 73 74.

You can contact the Customer Service Centre for all social care services enquiries for adults, young people and children.

A more comprehensive or specialist assessment may then follow, depending on the nature of your particular needs and circumstances.

Will there be a charge for services provided?There may be a charge for services; the amount will depend upon your capital and income. However, we will always give you full information before services are provided. Carers are not charged for services they receive directly and disabled people are not charged for equipment or minor adaptations to their property. We provide a full description about charging for services starting on page 38 of this Care Services Directory.


Telecare continued

Other equipment available

a vulnerable person leaves the property at an inappropriate time, for example, the early hours of the morning. Or it can react to situations such as epileptic seizures or fire, where you need help from family, carers or the emergency services. Some examples of how telecare can be used are given below:• a short term measure as part of START when you

need some support, i.e. after ill health to help you become as independent as you can;

• a longer term measure to make you feel safer in your own home. One lady said ‘I don’t feel alone when I am alone. The telecare can let someone know if I have a problem’;

• telecare can remind you to take medication;

• telecare can raise an alert that the cooker hob has been left on;

• telecare can detect gas leaks from the cooker/fire and raise an alert;

• telecare can provide early warning of a sink or bath overflowing;

• telecare can raise a call to a monitoring centre who can keep a phone line open to you in an emergency;

• telecare can give people space and time on their own, instead of being checked up on just in case something has happened. One lady said ‘I love my family but I just want to have some time to myself’.

If a problem is detected then the system sends a signal via the lifeline to a call centre where an alarm can be raised 24 hours a day. The call centre uses trained operators, who can speak to you over a speaker on the lifeline, will have your details and know who to call in an emergency. This could be family, friends, carers or the emergency services. Alternatively, you could choose to have calls made directly to your chosen emergency contact.

The Telecare alert process1. You press the lifeline button or the sensor raises

an alert.

2. The lifeline unit is activated and alerts the call centre via the telephone line.

3. The call centre answers your call and talks to you through the lifeline.

4. A response is arranged appropriate to your agreed needs.

There is a small weekly charge for using telecare, depending on your circumstances. However, you may be able to apply for a subsidy to help with this. Your circumstances will be established by our adult social care staff through a financial assessment.

For further information about telecare or to arrange an assessment, please contact our Customer Service Centre on 0845 8 72 73 74.

We and our partners help people to manage everyday living more safely and independently. Occupational therapists and other specially trained staff can give you advice, assess your needs, and those of your carer or the person you care for.

Some tasks at home can be difficult if you have problems moving around. Fortunately, there is help available.

There are many types of equipment that can help you to live independently at home. It may be as simple as fitting a grab rail in the right place to help you get up and down steps safely and easily, or you may need equipment to help you with daily living tasks, such as getting in/out of bed, on/off the toilet or turning taps.

Depending on your individual circumstances, our occupational therapy service can loan or recommend equipment that enables you to more easily manage daily living activities such as bathing, washing, dressing and getting around your home.

You can contact our customer service centre and request an assessment which will be completed by trained staff or from an occupational therapist. Alternatively you could find your own qualified occupational therapist (explained below).

Older people in particular are often persuaded to buy costly equipment. It is important to get the right advice before you do this so that your money is well spent.


Occupational therapy

Occupational therapists can help you lead a more productive, active and independent life using a variety of methods, including the use of adaptive equipment. They can assess your home for hazards and point out things that contribute to falls.

The reason you need occupational therapy can determine how you access the service. Short-term conditions, for example, if you need support following an operation, will mean you will access services through the NHS. Speak to one of the healthcare professionals treating you. They will discuss your needs with you and decide if you would benefit from occupational therapy and

can arrange an assessment with an occupational therapist as part of your care.

For long-term conditions, such as a permanent physical disability, occupational therapy is usually accessed through your local council. You should contact us via the Customer Service Centre on 0845 8 72 73 74 to arrange an assessment with an occupational therapist, or you can be referred for an assessment by:• your GP or consultant (specialist doctor);• a nurse;• another healthcare professional; or • a social care professional.

Residential Care34 Claro Road is a residential care home, in Harrogate, for younger adults (18-65) with physical disabilities. Our aim is to provide training in the skills required to live independently.

Telephone: 01423 561911 Email: [email protected]

Training ServicesWe provide accredited training, with supported employment, for disabled adults in the skills required for employment and volunteering.

Telephone: 01423 855429

Email: [email protected]

HomecareWe provide a range of care and support services which

maintain independence, choice and control for adults within their own homes. Our service operates in the

Hambleton and Richmond area.

Telephone: 01845 574519 Email: [email protected]

Registered Charity No 1044373

Disability Action Yorkshire is a charity, company limited by guarantee and social enterprise that provides services that create opportunities for disabled people to live the lifestyle of their choosing.

Disability Action Yorkshire

Disability Action Yorkshire Unit i4A, Hornbeam Park Oval, Harrogate HG2 8RB

www.disabilityactionyorkshire.org.uk

Adapting your home

If you have a permanent disability and need an adaptation to your home to help you stay independent, you may qualify for a grant from your borough or district council (called a Disabled Facilities Grant). The grants are made according to need. You can qualify whether you are a home-owner or rent privately. However, even if eligible,

you may have to pay a contribution towards the cost as a financial assessment is completed.

Our occupational therapy service will be able to provide you with more information. For more information about occupational therapy please see the section below.


Occupational therapy continued

Health occupational therapy The health occupational therapy service covers stays in hospital and returning home. It provides a specialist therapeutic service, including assessment, treatment and ensuring a safe discharge back home after hospital admission.

If you are not already in contact with us, please

contact the Customer Service Centre on 0845 8 72 73 74. They will take the relevant details from you and arrange for an assessment if it is necessary.

A care manager or occupational therapist will then come out and talk to you further about the issues you are facing.

Help in your home is also known as ‘domiciliary care’ and is usually arranged in a manner dependent upon needs:

Low level domiciliary care – This may be to assist with household chores such as shopping, cleaning and assistance with food preparation. Calls from carers can be flexible and assistance can be given for as little as 15 minutes or when you need it.

Medium level domiciliary care – In addition to low level care this will normally involve personal care (assistance with washing, dressing etc), and/or one carer to assist with mobility. You may wish to have a carer sleep in your home overnight for security and reassurance.

High level care – This usually consists of visits by two or more carers who assist clients with high dependency needs such as being transferred from a bed to a chair etc. Carers may require specific training depending on your health needs.

Live-in care – A carer lives in your home, is allowed time off each day and must have a night’s sleep. Live-in care can be arranged as a

short respite for your main carer or a permanent arrangement to suit your needs.

24 hour care – This is required when you need assistance or monitoring through the day and night and differs from live-in care in that carers work on an roster to ensure that a carer is on duty and awake both day and night.

Day care – Day care offers people another solution to their care needs. It can provide older people and others with a range of activities, social and leisure time helping them to continue to live in their own home or with their family or carer or indeed as a occasional addition to a care home placement.

All service providers must be registered by the Care Quality Commission (CQC) who publish reports on providers, following an inspection. It is important to be assured that all carers have Criminal Records Disclosures, have received necessary training, are properly referenced, and are eligible to work in the UK prior to them visiting your home.

Check CQC reports at www.cqc.org.uk or call CQC on 03000 616161.

Getting help in your home

If you do not want to access occupational therapy through the NHS or North Yorkshire County Council, you could contact an occupational therapist directly. If you decide to see a private occupational therapist, make sure they are fully qualified and are a member of a recognised body, such as the British Association of Occupational Therapists.

Only healthcare professionals who are registered with the Health Professions Council are allowed

to use the title of ‘occupational therapist’. You can check that your occupational therapist is registered by checking the Health Professions Council online register at: www.hpcheck.org.

An occupational therapist can carry out a health and social assessment to identify what areas of your everyday life are causing problems. They will discuss your needs with you and explain what help is available. An assessment and any advice or information they give you should be free.


We cover a wide area including Scarborough, Filey, Malton, Pickering, Helmsley and surrounding villages

Gladstone Care is an independent company whose owners ensure they are involved in the day to day running of the company. This ensures that care packages are tailored

to an individual’s needs and that we can offer total flexibility.

Contact us now if you are interested in how Gladstone Care could help you or someone you care about

Telephone: 01723 501683 E–mail: [email protected] Gladstone Street, Scarborough, North Yorkshire YO12 7BN

• Those with learning disabilities • Those with physical disabilities • The elderly frail • Those recently discharged from hospital

• Those with mental health problems • Those with dementia • The terminally ill • Unpaid carers

We Support

We understand how important it is to remain living at home, no matter what age you or your loved ones are. Our flexible service can provide care to suit almost any situation – from a couple of hours a week to live-in care. You can rely on us to deliver

exactly what you or your relative needs to remain living at home. And our well-trained and friendly carers will always perform their duties with warmth and kindness, and provide companionship and emotional support whenever it’s needed.

0800 197 6032quoting code: ALL010

Call us on:

alliedhealthcare.com

Stay independent with home care

from Allied

Home care agency checklist © 2013 Care Choices Ltd


• What experience does the agency have in your particular field of need? Can they supply references for you to check?

• How long has the agency been operating?

• How many carers would the agency assign to care for you and would you see the same one every day? If not, how does the staff rota operate and what happens if your carer goes on holiday or is sick? Will you be notified in advance that a different carer will be attending?

• How can you contact the agency in an emergency or outside office hours?

• How hard or easy would it be to make a complaint and how are things then put right?

• Home care agencies providing personal care, must be registered and inspected by the Care Quality Commission. Ask to see a copy of their registration certificate.

• If this is a private contract ask for a copy of the agency’s contract terms and read these carefully with someone you trust. Get as much help as you can going over it and ask any questions you may have before signing anything. The Citizens Advice Bureau or Age UK (sometimes called Age Concern in some areas) can help with this.

Agency 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Agency 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Agency 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

£ ....... . . . . . . . . p/h

£ ....... . . . . . . . . p/h

£ ....... . . . . . . . . p/h

These questions may be useful when considering using the services of a home care (domiciliary) provider to help you build up a picture of how your care needs will be met in your own home.

• You should expect your personal preferences, dignity and privacy to be respected. Discuss this with the agency and ask how the most suitable carers for your particular care are chosen. Can you talk to them before deciding?

• Carers should be fully trained or be in ongoing training. Ask the agency about their policies on this.

• You will have a care plan drawn up by the agency which the carers will work to. Ask how often this plan will be reviewed by the agency.

• Carers must be checked with the Criminal Records Bureau (CRB) and have a criminal records disclosure – make sure this is the case.

• If your care needs do not meet Health & Adult Services’ eligibility criteria and have been arranged privately you should check carefully the fee rates charged and exactly what the payment you make covers.

Notes

Agencies

Carers

Paying


SUPPORTING CARERS AND PEOPLE WITH CARE NEEDS IN ESSEX

Crossroads Care is one of Essex’s leading providers of support for carers with over 30 years of experience. Becoming a network partner of the Prince’s Royal Trust, we offer a quality service. Inspected by the Care Quality Commission and receiving an excellent report in 2012.

Our three schemes in Essex offer a range of services including respite care; personal care; palliative care; Day Care Club, Young Carers Club and After School Clubs, social events and outings; sleeping and waking night service.

Some services are offered free of charge and we also welcome anyone who is in receipt of direct payments, individual budgets or who wishes to pay privately.

As a national association of local charities, Crossroads care for people not for profit.

Further information about the services offered by each scheme please contact your local office.

BrentwoodBasildon & Districts

Tendring and Colchester

Braintree District & Chelmsford

Tel: 01277 201789Fax: 01277 201789Email: brentwood.district@

crossroads.org.ukWeb: www.brentwoodcrossroads.

org.uk

Tel: 01255 860960

Email: tendcrossroads@ btconnect.com

Web: www.carers.org/ local-service/colchester

Tel: 01376 529985

Email: [email protected]

Web: www.braintreecrossroads care.org.uk

Fax: 01255 863961

• Carer respite / Domiciliary care• Personal / Social / Emotional care• Years of experience • Highly skilled Carer Support Workers• Well respected registered charity / Not for profit organisation• Regulated by the Care Quality Commission

Harrogate, Craven & York

Contact us on: 01423 522371Or visit our website: www.crossroadsnorthyorks.org

FOR CaRERS aND tHE PEOPlE tHEY SuPPORt

‘Crossroads is my lifeline’

Ryedale Home Care Ltd

www.ryedalehomecare.co.ukTel: 01653 699360 Fax: 01653 639102

Ryedale Home Care focuses on providing quality care and support to allow people to maintain their independence at home.

CoveRing tHe

Ryedale aRea

• Help with getting up, washing and dressing• Daily tasks including washing, cleaning, meal preparation and shopping• Sitting service • Social visits• Ensuring medication is taken• 1 hour to full 24 hour support

Call 01677 460051 or 07786 924264 to see how we can help you.

Assistance For Disabled or Elderly People

WE CAN HELP YOU TO REMAIN IN CONTROL

ACCESS TO INDEPENDENCE

Appletree House, Leyburn Road, Ellington, Masham HG4 4PF Email: [email protected]

Easby HealthcareSupport without limits

Easby Healthcare focuses on providing quality care and support - tailored to your individual needs. Your care and support is led by you.

Call us or visit our website to see how we can help you or your family.

Home Care / Supported Living

Easby House,7 Bailey CourtCatterickRichmondNorth YorkshireDL9 4QL

01748 90 50 30 www.easbyhealthcare.co.uk

Apple Home Care

Apple Home CareStanley Mansions

61 East ParadeHarrogate, HG1 5LP

www.applehomecare.co.ukTel: 01423 701030

E-mail: [email protected]

Our specialist home care service is for Dementia and Alzheimer suerers and older people wishing to maintain independent living but who may �nd it di�cult to cope alone. We are a family owned business with an experienced management team who have been providing specialist care services in North Yorkshire for over 15 years with an enviable reputation. Our team of experienced and well trained carers provide a personal service while maintaining dignity and respect, all in the comfort and familiar surroundings of our clients own home.

All of our team are CRB checked and thoroughly vetted.

Our services include:

• Specialist Dementia and Alzheimer’s care• Learning Disabilities• Physical Disabilities• Medication help• Home maintenance and gardening• Respite care, daily weekly or monthly• Personal telephone reminder service • Safety and security assessments• Support for Holiday and leisure pursuits• Shopping and Domestic help service

We can cover all your care needs and much more from 1 hour to a full live in service.

V i s i t w w w . c a r e c h o i c e s . c o . u k f o r f u r t h e r a s s i s t a n c e w i t h y o u r s e a r c h f o r c a r e 21

advertisers are highlighted

Service User Bands

OP Older people (65+) D Dementia PD Physical disability LDA Learning disability, autismMH Mental health SI Sensory impairment YA Younger adults AD People who misuse alcohol or drugs

A TO Z COMPREHENSIvE COMMUNITY CARERSScarborough Tel: 01723 366313 OP D PD LDA MH SI YA AD

ACCESS TO INDEPENDENCE Ripon Advert page 20Tel: 01677 460051 OP D PD LDA MH SI YA

ADvANTAGE HEALTHCARE Harrogate Tel: 01423 528090 OP D PD LDA MH SI YA AD

ALLIED HEALTHCARE Doncaster Advert page 18Tel: 0800 197 6032 OP D PD LDA MH SI YA AD

ASqUITH HOMECARE Richmond Tel: 01748 825528 OP D PD MH SI YA

AvALON GROUPHarrogate Tel: 01423 530053 OP D PD LDA MH SI YA Northallerton Tel: 01609 783883 OP D PD LDA MH SI YA Scarborough Tel: 01723 356540 OP PD LDA MH YA Skipton Tel: 01423 530053 OP D PD LDA MH SI YA

AvON LODGE ANNEx Harrogate Tel: 01423 562625 LDA

BELL vUE MILLS Skipton Tel: 01609 532449 OP D PD LDA MH SI YA

BLUEBIRD CARE (HARROGATE) Harrogate Tel: 01423 529573 OP PD LDA YA

BODY AND SOUL ASSISTANCE Thirsk Tel: 07976 684386 OP PD

BOTTON vILLAGE DOMICILIARY CARE GROUP Whitby Tel: 01287 661300 OP LDA MH

BRIARDENE (APPLE HOME CARE) Harrogate Advert page 20Tel: 01423 701030 OP D PD LDA MH SI YA

CARE FOR ALL Scarborough Tel: 01723 584647 OP D PD MH SI YA

CARE UK (BRADFORD & LEEDS BRANCH) Leeds Advert page 61Tel: 0333 434 3078 OP D PD LDA MH SI YA AD

CAREFOUND Harrogate Advert page 22Tel: 01423 774070 OP D LDA MH SI YA

CAREFREE Keighley Tel: 01535 634588 OP D PD LDA MH SI YA AD

CAREMARK (HARROGATE) Harrogate Tel: 01423 813532 OP D PD LDA MH SI YA AD

CAREWATCH RYEDALE Malton Tel: 01653 696628 OP D PD LDA MH SI YA

CAREWATCH SCARBOROUGH AND SELBY Scarborough Tel: 01723 585355 OP D PD LDA MH SI YA AD

COASTAL CARERS Scarborough Tel: 01723 581334 OP D PD MH SI YA

CONTINUED CARE FROM OAKvILLE LIMITED Harrogate Tel: 01423 871003 OP D PD LDA MH SI YA Settle Tel: 01729 810600 OP D PD LDA MH SI YA

CONYNGHAM HALL Knaresborough Tel: 01423 868338 YA

CRAYKE HOUSE Easingwold Tel: 01609 533651 OP D PD LDA MH SI YA

Home care provider listings


The alternative to Care Home admission. Live-in Care enables anyone with care needs to

continue living in their own home with a round-the-clock care worker.

Live-in Carefrom £675 per week

08000 121 247 | www.liveincare.infoYork - 01904 820 919

CQC Registered

HOME CARE SERVICES

PEACE OF MIND GUARANTEED

IT’S YOUR LIFE YOUR CARE YOU CHOOSE

All our staff complete comprehensive training and are subject to vigorous

recruitment and vetting procedures, including Police checks.

At FIRST to CARE we provide care that is as individual as you

are. Providing a fully fl exible range of services from 1 hour to

24 hour care including

• NURSING CARE & FULLY TRAINED CARERS.

• COMPANIONSHIP

• MEAL PREPARATION

• CLEANING & IRONING

• SHOPPING & ERRANDS

• DIY & GARDENING

• PERSONAL CARE

• RESPITE SUPPORT

• CONVALESCENCE SUPPORT

• SPECIALIST DEMENTIA &

ALZHEIMER’S CARE

FIRST TO CARE LIMITED 3 Albert Street, Skipton, North Yorkshire BD23 1JS

Please call us now to discuss your needs.

We offer you a FREE no obligation consultation.

CALL 01756 797 822 Full 24-Hour Service

www.carefound.co.ukCall us on 01423 774070

Oakwood ParkBishop Thornton

HarrogateNorth Yorkshire

HG3 3JN

Specialist Home Care for the Elderly

We provide specialist home care and dementia care, enabling clients to remain in the comfort of their own home whilst maintaining the highest quality of life achievable.

Flexible, reliable service available from 1 hour to 24 hours per day, 365 days a year. Includes 24-hour live-in care.

Our professional home carers provide a wide range of home care services including:

• Help in the home

• Companionship

• Personal care

• Medication help

• Post-operative rehabilitation

• Respite care

• Specialist dementia care

• Palliative care

Harrogate

Ripon

Wetherby

Dales Community Care

Sig Barn, Wood Lane, Grassington, SkiptonNorth Yorkshire BD23 5LU

Tel: 01756 753303 Mob: 07739 207366 Email : [email protected]

Supporting Your Independence

Our highly trained and experienced staff are dedicated to providing high quality person centred care within your own home. To discuss your requirements and find out more about Dales Community Care please telephone 01756 753303.

Looking for care or support?For independent, impartial advice on your care options, call this Directory’s advice line on freephone 0800 38 92 077 Advice for older people



Service User Bands


CREATIvE SUPPORT – WHITBY SERvICE Whitby Tel: 01947 825000 LDA

CROSSROADS CARE – HARROGATE, CRAvEN AND YORK Harrogate Advert page 20Tel: 01423 522371 OP D PD LDA MH SI YA

DALES COMMUNITY CARESkipton Advert page 22Tel: 01756 753303 OP D PD SI AD

DEEPER CARE SOLUTIONS LTD Harrogate Tel: 0844 490 5005 OP D PD LDA YA

DISABILITY ACTION YORKSHIREThirsk Advert page 16Tel: 01845 574519 OP PD LDA SI YA

DOMICILIARY CARE (EAST) Pickering Tel: 01751 474740 OP D PD LDA MH SI YA

DOMICILIARY CARE (WEST) Pickering Tel: 01751 474740 OP D PD LDA MH SI YA

DUKE STREET Settle Tel: 01609 535431 OP D PD LDA MH SI YA

EASBY HEALTHCARE Colburn Advert page 20Tel: 01748 905030 OP D PD LDA SI

ELDERCARE Pickering Tel: 01751 475128 OP D PD SI YA

ESK MOORS LODGE Castleton Tel: 01287 669357 OP

ESTEEM HOMECARE SERvICES Easingwold Tel: 01347 821224 OP D PD YA

FIRST CALL COMMUNITY SYSTEM T/A SURECARE SCARBOROUGH Scarborough Tel: 01723 585215 OP D PD LDA MH SI YA

FIRST TO CARE Skipton Advert page 22Tel: 01756 797822 OP D PD LDA MH SI YA AD

FRANKLIN HOMES DOMICILIARY CARE AGENCY Harrogate Tel: 01423 569306 LDA MH YA

GLADSTONE CARE LIMITED – 54 GLADSTONE STREET Scarborough Advert page 18Tel: 01723 501683 OP D PD LDA MH SI

GRANBY AT HOME Harrogate Advert page 36Tel: 01423 565858 OP D PD LDA SI YA

GREENFIELD COURT HNHA (HARROGATE NEIGHBOURS HOUSING ASSOCIATION) Harrogate Tel: 01423 888777 OP

GUARDIAN CARE & SUPPORT LTDTadcaster Tel: 0845 157 2565 OP LDA MH SI YA

HAMBLETON & RICHMONDSHIRE BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Catterick Garrison Tel: 01609 532762 OP D PD LDA SI

HARROGATE & CRAvEN BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Harrogate Tel: 01609 535031 OP D PD LDA SI

HARROGATE CARE AT HOME Harrogate Tel: 01423 538886 OP D PD LDA MH SI YA AD

HARROGATE HOME SUPPORT – HENSHAWS SOCIETY FOR BLIND PEOPLE Knaresborough Tel: 01423 541558 OP PD LDA SI YA

Home care provider listings continued


At HomeRegistered Company No. 7646053

Call: 01609 777413Email: [email protected] Omega Business Village, Thurston Rd, Northallerton, North Yorkshire, DL6 2NJwww.herriothh.org.uk

Our highly-trained, experienced staff provide high quality care, support

and companionship at home that is personalised to suit a wide range of needs.

All profits support the services of Herriot Hospice Homecare, a registered charity

Help is at hand in your own home

Live in care specialists since 1989.• Full time one-to-one live in support in the

comfort of your own home• We balance independent living with bespoke

care needs• We offer consistent and continuous care with

a 24 hour fully managed service• We guarantee cover so you are never left

without a carer• You are supported by a fully trained carer,

directly trained and employed by us• Live in care is an alternative to residential care

Do you need aHelping Hand?

To find out how we can help, please call:

or visit www.helpinghands.co.uk0808 180 1045

From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs.

An experienced, trained and highly motivated team of carers can assist you with

• Domestic duties • Dressing / Undressing • Activities of daily living • Meal preparation

• Rising and Retiring • Shopping and Errands • Escorting to appointments • Sitting service

66 King Edwards Drive, Harrogate, HG1 4HN

Security, Confidentiality and Personal Safety are a priority with this service.

Fax: 01423 529236Email: [email protected]

www.harrogatehomecare.co.uk

All our staff have been checked by the Criminal Records Bureau.

Tel: 01423 560903



Service User Bands


HARROGATE HOMECARE LIMITED Harrogate Advert page 24Tel: 01423 560903 OP D PD MH SI

HELPING HANDS HCS LIMITED Selby Advert page 24Tel: 0808 180 1045 OP D PD LDA MH SI YA

HENNESSY FLETCHER SUPPORTING PEOPLE IN NORTH YORKSHIRE Whitby Tel: 01947 605755 PD LDA MH SI AD

HERRIOT HOSPICE HOMECARE Northallerton Advert page 24Tel: 01609 777413 OP YA

HOLLINS HALLHarrogate Tel: 01423 875333 OP D PD YA

HOME INSTEAD SENIOR CARE Advert page 26Easingwold Tel: 01347 722722 Harrogate Tel: 01423 774490 Malton Tel: 01653 272272 Northallerton & Richmond Tel: 01325 467833 Ripon Tel: 01765 530400 Thirsk Tel: 01845 440510 York Tel: 01904 690884 OP D PD LDA MH SI YA

INDEPENDENT HOME LIvING (HARROGATE) Harrogate Tel: 01423 538157 OP D PD LDA MH SI YA

INTEGRACARE (SUPPORTED LIvING) Harrogate Tel: 01423 541698 PD LDA YA

LIFESTYLE (ABBEY CARE) LIMITED – GWENDOLYN HOUSERichmond Tel: 01748 811971 OP

LODGE, THE Selby Tel: 07761 988188 LDA YA

MEADOW LODGE HOME CARE SERvICES Sherburn-in-Elmet Tel: 01977 689011 OP D PD LDA MH SI YA

MEARS CARE – WHITBY Whitby Tel: 01947 825991 OP D PD LDA MH SI YA AD

MOORvIEW HOUSE Whitby Tel: 01947 880490 LDA

NATIONAL AUTISTIC SOCIETY Thirsk Tel: 0117 974 8400 LDA

NEW CONCEPT CARESelby Tel: 01757 705567 OP D PD LDA MH SI YA

NORTH YORKSHIRE CARE Knaresborough Tel: 01423 868330 OP D PD LDA MH SI YA AD

NORTHALLERTON ON THE SPOT HOMECARE Richmond Tel: 01609 778049 LDA

OLD SCHOOL, THE Kirkbymoorside Tel: 01751 432288 OP

ON THE SPOT HOMECARE SERvICES Skipton Tel: 01756 748367 OP D PD MH SI

PARAMOUNT CARE (RICHMOND, CATTERICK) Richmond Tel: 01748 850530 OP D PD YA

PLAxTON COURT DOMICILIARY CARE AGENCY Scarborough Tel: 01723 340290 OP

PROSPECT HOUSE COMMUNITY CARE York Tel: 07538 115313 OP YA

PROvIDENCE COURT York Tel: 01347 824447 OP PD MH YA

qUEEN MARGARET’S CARE Scarborough Tel: 01723 353884 OP D PD LDA SI

RIBBLE CARE LIMITED Settle Tel: 01729 822511 OP D PD MH SI YA


Services include:• Companionship• Light housekeeping• Local transportation and errands• Meal preparation• Respite support• Convalescence support• Shopping• Personal care• Specialist dementia and

Alzheimer’s careand much more...

Home Instead is part of a national organisation rapidly building a reputation as one of the UK’s leading care companies allowing older people to continue living in their own homes.

Our Caregivers take great pride in helping our client’s to lead a more comfortable and confident life and offer a variety of services tailored to their individual needs. From just one hour a day, to full time care, our service is available 24 hours a day, seven days a week.

For quality home care you can trust in North Yorkshire call:

Specialists in providing older people with non-medical care in their own homes.

Registered with the Care Quality Commission

www.homeinstead.co.uk

Being able to live at home can be one of the most important comforts in someone’s life and because family and friends can’t always be there, we at Home Instead are here to help.

York: 01904 690884Ripon: 01765 530400 Thirsk: 01845 440510 Malton: 01653 272272 Harrogate: 01423 774490 Easingwold: 01347 722722 Northallerton & Richmond: 01325 467833

Home.There’s no place like it.



Service User Bands



RICCALL CARERS LIMITED York Tel: 01904 720700 OP D PD LDA MH SI YA AD

RIPON AND DISTRICT HOMECARE Ripon Tel: 01765 609712 OP PD

ROWEN HOME SUPPORT SERvICES Scarborough Tel: 01723 352338 OP D PD MH SI

RYEDALE HOMECARE Malton Advert page 20Tel: 01653 699360 OP D PD LDA YA

RYEDALE HOUSE Malton Tel: 01609 536591 OP D PD LDA MH SI YA

RYEDALE SPECIAL FAMILIES Malton Tel: 01653 699000 PD LDA SI YA

SCARBOROUGH & DISTRICT MENCAP Scarborough Tel: 01723 374819 OP LDA YA

SCARBOROUGH CARE SERvICES LIMITED Scarborough Tel: 01723 379555 OP D PD SI

SCARBOROUGH, WHITBY & RYEDALE BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Scarborough Tel: 01609 534692 OP D LDA SI

SECOND 2 NONE MOBILE CARERS LIMITED Scarborough Tel: 01723 356554 OP D PD LDA MH SI YA AD

SELBY & DISTRICT BRANCH (DOMICILIARY CARE SERvICES) (NORTH YORKSHIRE COUNTY COUNCIL) Selby Tel: 01609 536682 OP D PD LDA SI

SELBY DOMICILIARY CARE AGENCY Selby Tel: 01757 213499 LDA

SHAROW vIEW Ripon Tel: 01609 535143 OP D PD LDA MH SI YA

ST MARGARET’S HOMECARE Harrogate Tel: 01423 876397 OP D YA

SYCAMORE HALL Leyburn Tel: 01969 650895 OP D PD LDA MH SI YA

THIRSK COMMUNITY CARE ASSOCIATION Thirsk Tel: 01845 523115 OP D PD LDA MH SI

THRESHFIELD COURT DCA Skipton Tel: 01756 752200 OP D PD SI YA

TIME TOGETHER Harrogate Tel: 01423 883992 D PD LDA MH SI YA

TOWN & COUNTRY CARE SERvICES Whitby Tel: 01947 606187 OP D LDA SI

TOWN CLOSE Stokesley Tel: 01642 713864 OP D PD LDA MH SI YA

TREE TOPS, THE Skipton Tel: 0871 208 1638 OP D PD LDA MH SI YA AD

UBU (NORTH YORKSHIRE AREA) Harrogate Advert page 32Tel: 01423 858687 OP PD LDA MH SI AD

UNITED RESPONSE (LEEDS – HARROGATE DCA) Harrogate Tel: 01904 541722 LDA

WHITE ROSE HOUSE (NORTH YORKSHIRE COUNTY COUNCIL) Northallerton Tel: 01609 536753 OP D PD MH SI YA

YOUR LIFE (NORTHALLERTON) Northallerton Tel: 01609 779393 OP PD SI


Support for carers

Adult carers are people aged 18 or over who offer substantial help on a regular basis for a relative, neighbour or friend who has problems relating to ageing, illness, disability or substance misuse; and are not employed to provide such care. We can provide advice and support for adult carers, both for the person cared for and direct to the carer.

Trained staff in our Customer Services Centre will help carers decide what they may require and who to contact. They can put carers in touch with specialist social care staff. These specialists can visit the carer, or the person who is being cared for, to look at what extra help may be needed.

We can also support carers directly. This might include:• a carer assessment, this can help us to ensure

that carers get the support they need; • access to the North Yorkshire Carers’ Forum,

ensuring carers’ views are heard; • a direct carer’s support grant; • advice for looking after carers’ own health; • help for carers who may need support to

continue working and caring from our supported employment service which can also provide support with accessing training and employment; and

• the carer’s emergency card which will identify a person as a carer if they have an accident or are unable to identify themself, so that the person being cared for will receive support in an emergency.

Carers’ Centres in North YorkshireCarers’ Centres and Carers’ Resources are organisations whose purpose is to give practical and emotional support to carers locally.

Some of the services offered include:• confidential information, advice, emotional

support and representation; • a carers assessment on behalf of North Yorkshire

County Council; • benefits advice; • regular information by way of circulars, bulletins

or newsletters; • referrals to other specialist support organisations; • information sessions, courses and other related

activities;

• advice on employment; and • young carers’ services for young people who care

for a relative, offering one-to-one support, clubs and new opportunities (provided by Action for Children in Scarborough, Whitby and Ryedale).

The Carers’ Centres and Carers’ Resources work in partnership with carers, carer groups and other organisations to improve services for carers and promote their needs.

There are five Carers’ Centres and Carers’ Resources in North Yorkshire:

Craven and Airedale Carers’ Resource Griffin House, Broughton Hall, Business Park, Skipton BD23 3ANTelephone: 01756 700888 Fax: 01756 799944Email: [email protected] Website: www.carersresource.org

Harrogate Carers’ Resource 11 North Park Road, Harrogate,North Yorkshire HG1 5PDTelephone: 01423 500555 Fax: 01423 507777Email: [email protected] Website: www.carersresource.org

Hambleton and Richmondshire Carers’ Centre 32 High Street, Northallerton,North Yorkshire DL7 8EETelephone: 01609 780872 Fax: 01609 788489Email: [email protected] Website: www.hrcarers.f2s.com

Scarborough and Ryedale Carers’ Resource 96 High Street, Snainton, Scarborough,North Yorkshire YO13 9AJTelephone: 01723 850155 (24-hour answer phone)Email: [email protected] Website: www.carersresource.net

Selby Carers’ Centre Unit 18, Ousegate Business Centre, Ousegate, Selby, North Yorkshire YO8 4NNTelephone: 01757 292532Email: [email protected] Website: www.wilfward.org.uk


Support for carers continued

Meals-on-wheels service

Transport services

Respite care and short breaks for carersYou may have a carer living with you, or perhaps living nearby who helps you on a regular basis. Caring for someone can be a huge undertaking and carers sometimes need a break. This may be provided in a number of ways. You may wish to go into a care home for a week or two or a specialist short term break facility. You could have home-based respite care, where another carer moves into your home to care for you, or you could have family-based respite care where you move into another family’s home for a period.

We can also refer carers to carers ‘sitting services’. These are short breaks for carers where the cared for person is supported in their own home or out doing something they enjoy, allowing the carer to go out or just take a rest for a couple of hours. These services can be accessed following a carers’ assessment and are designed to be on the day and time that is most suitable for the carer and cared for person.

The best option will depend on your needs, the urgency of the situation and personal choice and cost. If you are thinking about long term care but have no experience of a care home, you could book in for a short stay to see what it is like. This will give you some experience of residential care to make

an informed decision. If you have nursing needs, ask for a nursing determination as a contribution to your fees – see ‘Care homes with nursing’ on page 35 for more information.

We offer respite care to those people meeting our eligibility criteria. To access this, the carer and the person being cared for will need to have an assessment. The assessment will take the needs of the carer into account as well as the wishes of the person being cared for.

It is still worth having a carer assessment even if the carer thinks that they would not benefit from a respite service. The assessment could result in the carer or the person being cared for receiving different types of support.

The amount of respite available will depend on the individual assessment, but it is important to note that resources are limited. In an assessment of the carer we try to establish: • the impact that the caring role has on the carer as

an individual; • the impact that the caring role has on their health; • the carer’s ability to see friends and have a life of

their own; and • the carer’s need to maintain employment or

training.

North Yorkshire County Council no longer has a direct involvement in arranging, delivering or subsidising meal-on-wheels services. However we have identified a number of organisations across the county who, typically operating as social enterprises, can provide meals to people in their own homes. The organisations include WRVS in various areas of the county, Age UK in Craven and the Sherburn Visiting Service in Sherburn and district.

You will be able to discuss directly with providers

the service you wish to receive in terms of the type of meal and the number of meals per week. Payment is agreed directly with the meal providers.

Contact detailsWRvS – tel: 01723 583309 or 01723 582329Age UK North Craven – tel: 01729 823066Sherburn visiting Service – tel: 01977 681828

There are over 100 community transport schemes in North Yorkshire. Full details of where to find one in your area can be found on this website: www.northyorkstravel.info/community-transport.

Alternatively, you can contact the Integrated Passenger Transport service via our Customer Service Centre on 0845 8 72 73 74.


Housing with care

Cookridge CourtResidential & Dementia Care Home | Cookridge Leeds

Boroughbridge ManorResidential & Dementia Care Home | Boroughbridge North Yorkshire

www.cookridgecarehome.co.uk | Call today on 0113 267 2377

www.boroughbridgecarehome.co.uk | Call today on 01423 326814

Avery Healthcare is one of the UK’s leading providers of elder care, with a fast expanding national portfolio of homes and a reputation earned through the leading edge design of its homes, its family

support programmes and the thriving communities that typify all our homes. Why not pop in and see for yourself how we are setting the standards in modern care home provision?

• Offering residential, dementia and respite care• Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players• Hotel standard support services and restaurant quality dining• Quiet rooms, vibrant communal lounges and dining areas• Daily and varied programme of leisure and recreational activities with dedicated organiser• Hair salon, sensory gardens, free wi-fi internet access for residents and guests

• Offering residential, dementia and respite care• Spacious rooms equipped with en-suite walk-in shower, toilet and flat screen TV/DVD players• Hotel standard support services and restaurant quality dining• Quiet rooms, vibrant communal lounges and dining areas• Daily and varied programme of leisure and recreational activities with dedicated organiser• Hair & Beauty salon, sensory gardens, free wi-fi internet access for residents and guests

Extra care housingExtra care housing offers a way of supporting you to live independently for as long as possible. It provides the security and privacy of a home of your own, a range of facilities on the premises, combined with access to 24-hour care/support services if required.

Extra care housing is sometimes called ‘very sheltered housing’ or ‘assisted living’. The look of the accommodation varies enormously: some are new purpose built schemes or retirement villages, others are modernised sheltered housing schemes with extra services on site. Many offer a choice of accommodation such as flats or bungalows, for sale or rent. What all residents of extra care housing have in common is the security of owning or renting their own home, control over their finances and the peace of mind that goes with having access to 24-hour care/support available on site.

Sheltered housingSheltered, retirement or warden-assisted housing are all terms used to describe accommodation provided specifically for older people. Schemes usually have

the services of a warden, support worker or scheme manager, though increasingly this person lives off site, or the service is provided as ‘floating support’, with regular visits from a member of staff.

Each property has an alarm system so that residents can summon help in an emergency. You can get information about sheltered housing in your area from your local council housing department (see ‘Local useful contacts’ section on page 47).

Private Retirement/Sheltered HousingMost leasehold sheltered/retirement housing is purchased at full price on the open market. However, some organisations operate arrangements for people to purchase their housing.

Typically these are:

Shared ownershipA small number of housing associations offer the option of buying a proportion of the value of a property and paying rent on the balance. The proportion you can pay may vary. A service charge may have to be paid in addition to the

31

Housing with care continued

rent. The rent element may be eligible for Housing Benefit. Sometimes, people can purchase a higher proportion and then not have to pay any rent. All schemes are different but basically when you leave, the apartment would be sold on the open market (subject to the purchaser being an older person with a need to live at the scheme). Some housing associations do offer a buy back option, but not all.

Leasehold Schemes for the Elderly (LSE)These are run by a small number of housing associations and usually require you to buy 70% of the equity, the remaining portion being owned by the housing association. When you sell, you receive 70% of the current market value of the property.

Lifetime leaseThis product offers an arrangement where you buy the right to live in a retirement property for the rest of your life (or lives in the case of a couple). The price is well below the normal purchase price but once you leave the property it reverts back to the company. Lifetime leases are available to people aged 60 and over. Lifetime leases may also be available for non-retirement properties.

Interest-only mortgageInterest-only mortgages are when you borrow a lump sum against the value of property and pay the interest only on monthly basis. When the home is sold, the original lump sum is repaid; interest may be variable or fixed. There are reputable financial organisations that can help you with this type of product. When considering using this type of organisation, you should ensure the company is regulated by the Financial Services Authority (FSA). See useful contact section for financial organisations who can offer advice on these and other financial products.

Close care housingClose care is a term used to describe various models of older people’s housing where there is sheltered/retirement accommodation linked to, or on the same site, as a care home. For information on close care housing you can contact your local council housing department or the Elderly Accommodation Counsel (EAC), now part of FirstStop Advice. (See the ‘National useful contacts’ section on page 49).

Housing options for younger adults with additional needsAre you happy living at home? Would you like a little more independence with help when you need it? What are your housing options? You could:

• Continue living with your family – If your home is specially adapted and you receive the practical and emotional support needed, you may prefer to stay at home. It’s also convenient if your college or job is nearby.

• Move into supported living accommodation – This offers a level of independence and the chance to meet other people in similar situations. Help from a visiting care assistant is available and usually nursing care is provided nearby. Further information is on page 32.

• Rent a place – You can apply for council housing which is usually cheaper than renting privately. There could be a waiting list and you must fully explain your housing needs. Local housing associations may also be able to help. Ask your council housing department for a list. If you want to rent privately, look in your local newspaper for ‘To Let’ advertisements. Housin

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