Note 1391968 - Enterprise Support Report PSLE Report - BI Self Service

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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService

Note Language: English Version: 21 Validity: Valid Since 28.09.2011

Summary

SymptomSetup and Usage of Enterprise Support Report / PSLE Report - BI SelfService

- Enterprise Support Report - The purpose of the SAP Enterprise Support Report - BI SelfService is toprovide our customers with a holistic overview and actual status of theapplication and lifecycle management of their mission critical operations.

The objective is to ensure that the appropriate service and support isprovided for the SAP Software Solutions and that actions are taken toardess any open issues that might have a negative effect on the operationsof the installed application or business solutions.

The data shown in the ESR - BI SelfService is based on the informationavailable in the customer's SAP Solution Manager or SAP Global SupportBackbone and will be measured against the SAP E2E standards.

- PSLE Report - The SAP PSLE Report SelfService is a report for SAP Product Support forLarge Enterprises (SAP PSLE) customers and gives a holistic overview on thecurrent status of the application and lifecycle management of yourmission-critical operations and the SAP deliverables.

The objective of the SAP PSLE Report is to provide data that helps toensure appropriate collaboration between your IT organization and SAP foryour SAP software solutions, and to support the definition and execution ofactions to address any open issues that might have a negative impact on theoperation of your installed applications or business solutions. The data inthe SAP PSLE Report is based on the information in your SAP SolutionManager and/or the data in the SAP Global Support Backbone.

Other termsEnterprise Support Report, ES Report, PSLE Report; Product Support forLarge Enterprises Report, SAP Engagament and Service Delivery Workcenter,BI SelfService, BI Reporting

Reason and PrerequisitesST400 SPS 22ST400 SPS 23ST400 SPS 24ST400 SPS 25ST400 SPS 26ST400 SPS 27ST400 SPS 28ST710 SPS 00ST710 SPS 01ST710 SPS 02ST710 SPS 03

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SolutionThis note describe the activation of Engagement Report Framework which isused for generation of Enterprise Support Report via SelfService and PSLEReport via SelfService.

Prerequisites:ST400 SPS 22ST400 SPS 23ST400 SPS 24ST400 SPS 25ST400 SPS 26ST400 SPS 27ST400 SPS 28ST710 SPS 00ST710 SPS 01ST710 SPS 02ST710 SPS 03

General Information valid for all Support Packages mentionedin this note

The enhanced/new functionality between different support packages onlybecome effective after re-run ESR activation. Our recommendation is afterupgrade, please re- run 'Enable ESR data transfer/Enable ESR BI SelfService'.

The loading and extraction of data is done by batch job EFWK RESSOURCEMANAGER in the SAP Solution Manager system by SMD_RFC(default name).TheSMD_RFC user is created by user SOLMAN_ADMIN during runtime forcommunication between Root Cause Analysis/Java and SAP Solution Manager/ABAP.If you use a remote BW system/client, the default user name isSMD_BI_RFC.

Known issues in SAP Solution Manager ST400 >= SP25

- Customer name is not displayed on Cover Page in generated report and alsodoes not appear in F4 value help list for selection field "Customer number"--> implement notes 1490774 and 1151450

activation in ST400 SPS 22:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release>

- the roles SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user

- if there are no RFC connection standalone system, assign this roledirectly to the user who perform the activation, run program AGS_ESR_ACT inSolution Manager

- implement hot notes (in the given order) to fix some bugs andauthorization problem: 1449078, 1449508 , 1449519, 1449571, 1449572,1449584

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- assign role ZSAP_BW_CCMS_SETUP to the user which will run the BISelfService

activation in ST400 SPS 23:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> the roles are first shipped with SAPSolution Manager 7.0 SPS 23, changed SPS 24)

- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user and to the user who perform the activation if theBW run on another client or as a stand alone system

- run program AGS_ESR_ACT in Solution Manager

- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report

activation in ST400 SPS 24/25:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> the roles are first shipped with SAPSolution Manager 7.0 SPS 23, changed SPS 24)

- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user and to the user who perform the activation if theBW run on another client or as a stand alone system

- run function module E2E_SUGEN_ACT in Solution Manager to get theMeasurement Platform related BI_CONT objects activated

- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS


How to use it in ST400 SPS 22/ST400 SPS 23/ST400 SPS 24/ST400SPS 25:

Logon to your SAP Solution Manager in language = EN. Thereports can only be genareted in english. Other languages arenot supported in the Support Packages mentioned above.

Usage of Enterprise Support Report - BI SelfService:run transaction: ES_REPORT

additional it is possible to generate a URL to integrate the URl into thecommon links in a workcenter:

https://<server>:<port>/sap/bc/webdynpro/sap/ags_esr_entrance?sap-client=200&sap-language=<language>

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or

http://<server>:<port>/sap/bc/webdynpro/sap/ags_esr_entrance?sap-client=200&sap-language=<language>

Context Menu:1. ES Report - ad hoc

- create ESR on demand,

- select Solution

- select chapters, subchapters

2. ES Report, scheduling

- schedule report generation on a periodically basis

- status check

- ES Report repository

3. ES Report - Customizing

- create report specific solution

- import existing solutions

- create report variants

activation in ST400 SPS 26:before activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1526313

- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)

- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user if the BW run on another client or as a stand alone system

activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.

- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Manual Configuration and perform activity: Enable ESR datatransfer

or

activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService related

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BI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS


after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot notes 1559057, 1570011, 1607343, 1608747, 1610660, 1611143,1612805, 1615241, 1617085, 1617411, 1617969, 1618398, 1618402, 1618412,1618919, 1618949, 1619958, 1619960, 1621347

How to use it in ST400 SPS 26:


http://help.sap.com/saphelp_sm70ehp1_sp26/helpdata/de/c1/5c452d2ca94e5fac5d1aaef20451c9/frameset.htm

activation in ST400 SPS 27:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)




or

activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS


after activation (Enterprise Support Report / PSLE Report BISelfService)

- implement hot notes 1606680, 1610660, 1611143, 1612080, 1617411, 1617969,1618919, 1612805, 1619958, 1631285, 1621347, 1630865, 1631232

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- additionally assign role SAP_SM_BW_ESR to EFWK user manually



or



after activation (Enterprise Support Report / PSLE Report BISelfService)

- implement hot note 1612805




- the roles: SAP_BW_CCMS_SETUP and SAP_BW_CCMS_REPORTING should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user, if the BW run on another client or as a stand alone system

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- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 4 "Configure Manually" and perform activity: EnableESR data transfer

or



after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1569942





- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system.The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.



or

activation without Basic Setup (Enterprise Support Report /

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PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS


after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot notes 1570011 ,1579977,1600316, 1601253, 1605266, 1605342,1607195, 1606680, 1607680, 1610660, 1611143, 1607742, 1617411,1618412, 1618919, 1619960, 1612805, 1616467, 1617085, 1621347





- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system. The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.



or



after activation (Enterprise Support Report / PSLE Report BI

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SelfService)- implement hot notesplease implement note 1621347 first as basis for notes 1610660, 1611143,1617411, 1618919- further hot notes1569942, 1605342, 1612805, 1607680, 1636005




- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system. The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.


- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 6 "BI Manual Configuration" and perform activity:Enable ESR data transfer

or



after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1617969



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Header Data

Release Status: Released for CustomerReleased on: 29.09.2011 06:51:32Master Language: EnglishPriority: Recommendations/additional infoCategory: Installation informationPrimary Component: SV-SMG-SER-ESR Enterprise Support Report

Valid Releases

Software Component Release FromRelease

ToRelease

andSubsequent

ST-BCO 400 400 400 X

ST-BCO 710 710 710 X

ST 700 400 400 X

ST 702 710 710 X

Support Packages

Support Packages Release Package Name

ST 710 SAPKITL705

ST-BCO 710 SAPK-71003INSTBCO

Related Notes

Number Short Text

1642462 ESR/PSLE: ABAP Program Error SAPLE2E_ESREP_FUNC

1631285 data of chart 'message statistics for last 12 months' wrong

1631232 Fix for Chapter "SECURITY EVALUATION"

1630865 Fields are not assigned in Multiprovider

1621347 ESR/PSLE Report - Wrong Customer Name

1619960 Wrong Percentage in Chatper SAP EarlyWatch Alert Coverage

1619958 Customer name missing on the ESR/PSLE report.

1618949 Error fixing note of ES report (Summary and chapter 1)

1618919 Correction of Maintenance Status for ESR

1618412 Fix for Chapter "Support Desk Evaluation"

1618402 Correction of ESR Csutomer Objects & SMODILOG Entries

1618398 Fix of ESR Operating System Chapter

1617969 DB version/growth and EHP of Enterprise Support/PSLE Report

1617411 Fix of ESR Services Delivered by SAP

1617085 Two Installations with most activity table error

1616467 Error fixing note of PSLE report (chapter 2)

1615241 Error fixing note of PSLE report (chapter 2)

1612805 ESR/PSLE: multiple opening of pdf when generation of report

1612080 OBJECTS_OBJREF_NOT_ASSIGNED_NO Runtime Error in ESR Extrator

1611143 Correction of data in self-delivered service in ESR

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Number Short Text

1610660 Fix for Chapter "RED RATED EARLYWATCH ALERT"

1608747 Error fixing note of PSLE report (Summary and chapter 1)

1607742 Customer name, customer num missing on the ESR/PSLE report

1607343 Fix of the ESR/PSLE report generation failure

1607195 ES/PSLE Report SelfService - Main Software Component

1606680 Productive system mismatch in solution OVS and selected sys.

1605342 Solution Manager Dump - SAPLE2E_ESREP_FUNC

1605266 SolMan 710 SP01 ESR "Average Processing Time" Month Mismatch

1601253 Error: GEN_INCLUDE_NOT_EXEC - /1CAGTF/IF_LOGFUNC_000500

1579977 Solution Manager ESR setup dump CALL_FUNCTION_NOT_FOUND

1570011 Solution Manager Enterprise Support Report Chapters Missing

1569942 Solution Manager Enterprise Support Report Chapters Missing

1559057 Solution Manager ESR setup dump CALL_FUNCTION_NOT_FOUND

1526313 ES Report BI SelfService BI Content Activation fix

1504004 KPI - Measurement Platform Setup in the SAP Solution Manager

1490774 Batch Job REFRESH_ADMIN_DATA_FROM_SUPPORT

1449584 ESR BI Self-Service: variable doesn't work properly IV

1449572 ESR BI Self-Service: variable doesn't work properly III

1449571 ESR BI Self-Service: variable doesn't work properly II

1449519 ESR BI Self-Service: variable doesn't work properly I

1449508 XML optimization in ES Report BI SelfService data transfer

1449078 Extractors for ES Report BI SelfService deactivated

1151450 FAQ: Managing several customer numbers - Support Package 15

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