23.04.2012 Page 1 of 11 SAP Note 1391968 - Enterprise Support Report / PSLE Report - BI SelfService Note Language: English Version: 21 Validity: Valid Since 28.09.2011 Summary Symptom Setup and Usage of Enterprise Support Report / PSLE Report - BI SelfService - Enterprise Support Report - The purpose of the SAP Enterprise Support Report - BI SelfService is to provide our customers with a holistic overview and actual status of the application and lifecycle management of their mission critical operations. The objective is to ensure that the appropriate service and support is provided for the SAP Software Solutions and that actions are taken to ardess any open issues that might have a negative effect on the operations of the installed application or business solutions. The data shown in the ESR - BI SelfService is based on the information available in the customer's SAP Solution Manager or SAP Global Support Backbone and will be measured against the SAP E2E standards. - PSLE Report - The SAP PSLE Report SelfService is a report for SAP Product Support for Large Enterprises (SAP PSLE) customers and gives a holistic overview on the current status of the application and lifecycle management of your mission-critical operations and the SAP deliverables. The objective of the SAP PSLE Report is to provide data that helps to ensure appropriate collaboration between your IT organization and SAP for your SAP software solutions, and to support the definition and execution of actions to address any open issues that might have a negative impact on the operation of your installed applications or business solutions. The data in the SAP PSLE Report is based on the information in your SAP Solution Manager and/or the data in the SAP Global Support Backbone. Other terms Enterprise Support Report, ES Report, PSLE Report; Product Support for Large Enterprises Report, SAP Engagament and Service Delivery Workcenter, BI SelfService, BI Reporting Reason and Prerequisites ST400 SPS 22 ST400 SPS 23 ST400 SPS 24 ST400 SPS 25 ST400 SPS 26 ST400 SPS 27 ST400 SPS 28 ST710 SPS 00 ST710 SPS 01 ST710 SPS 02 ST710 SPS 03
Transcript
23.04.2012 Page 1 of 11
SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
Note Language: English Version: 21 Validity: Valid Since 28.09.2011
Summary
SymptomSetup and Usage of Enterprise Support Report / PSLE Report - BI SelfService
- Enterprise Support Report - The purpose of the SAP Enterprise Support Report - BI SelfService is toprovide our customers with a holistic overview and actual status of theapplication and lifecycle management of their mission critical operations.
The objective is to ensure that the appropriate service and support isprovided for the SAP Software Solutions and that actions are taken toardess any open issues that might have a negative effect on the operationsof the installed application or business solutions.
The data shown in the ESR - BI SelfService is based on the informationavailable in the customer's SAP Solution Manager or SAP Global SupportBackbone and will be measured against the SAP E2E standards.
- PSLE Report - The SAP PSLE Report SelfService is a report for SAP Product Support forLarge Enterprises (SAP PSLE) customers and gives a holistic overview on thecurrent status of the application and lifecycle management of yourmission-critical operations and the SAP deliverables.
The objective of the SAP PSLE Report is to provide data that helps toensure appropriate collaboration between your IT organization and SAP foryour SAP software solutions, and to support the definition and execution ofactions to address any open issues that might have a negative impact on theoperation of your installed applications or business solutions. The data inthe SAP PSLE Report is based on the information in your SAP SolutionManager and/or the data in the SAP Global Support Backbone.
Other termsEnterprise Support Report, ES Report, PSLE Report; Product Support forLarge Enterprises Report, SAP Engagament and Service Delivery Workcenter,BI SelfService, BI Reporting
SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
SolutionThis note describe the activation of Engagement Report Framework which isused for generation of Enterprise Support Report via SelfService and PSLEReport via SelfService.
General Information valid for all Support Packages mentionedin this note
The enhanced/new functionality between different support packages onlybecome effective after re-run ESR activation. Our recommendation is afterupgrade, please re- run 'Enable ESR data transfer/Enable ESR BI SelfService'.
The loading and extraction of data is done by batch job EFWK RESSOURCEMANAGER in the SAP Solution Manager system by SMD_RFC(default name).TheSMD_RFC user is created by user SOLMAN_ADMIN during runtime forcommunication between Root Cause Analysis/Java and SAP Solution Manager/ABAP.If you use a remote BW system/client, the default user name isSMD_BI_RFC.
Known issues in SAP Solution Manager ST400 >= SP25
- Customer name is not displayed on Cover Page in generated report and alsodoes not appear in F4 value help list for selection field "Customer number"--> implement notes 1490774 and 1151450
activation in ST400 SPS 22:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release>
- the roles SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user
- if there are no RFC connection standalone system, assign this roledirectly to the user who perform the activation, run program AGS_ESR_ACT inSolution Manager
- implement hot notes (in the given order) to fix some bugs andauthorization problem: 1449078, 1449508 , 1449519, 1449571, 1449572,1449584
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
- assign role ZSAP_BW_CCMS_SETUP to the user which will run the BISelfService
activation in ST400 SPS 23:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> the roles are first shipped with SAPSolution Manager 7.0 SPS 23, changed SPS 24)
- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user and to the user who perform the activation if theBW run on another client or as a stand alone system
- run program AGS_ESR_ACT in Solution Manager
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
activation in ST400 SPS 24/25:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> the roles are first shipped with SAPSolution Manager 7.0 SPS 23, changed SPS 24)
- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user/RFC user and to the user who perform the activation if theBW run on another client or as a stand alone system
- run function module E2E_SUGEN_ACT in Solution Manager to get theMeasurement Platform related BI_CONT objects activated
- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
How to use it in ST400 SPS 22/ST400 SPS 23/ST400 SPS 24/ST400SPS 25:
Logon to your SAP Solution Manager in language = EN. Thereports can only be genareted in english. Other languages arenot supported in the Support Packages mentioned above.
Usage of Enterprise Support Report - BI SelfService:run transaction: ES_REPORT
additional it is possible to generate a URL to integrate the URl into thecommon links in a workcenter:
- schedule report generation on a periodically basis
- status check
- ES Report repository
3. ES Report - Customizing
- create report specific solution
- import existing solutions
- create report variants
activation in ST400 SPS 26:before activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1526313
- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user if the BW run on another client or as a stand alone system
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Manual Configuration and perform activity: Enable ESR datatransfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService related
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot notes 1559057, 1570011, 1607343, 1608747, 1610660, 1611143,1612805, 1615241, 1617085, 1617411, 1617969, 1618398, 1618402, 1618412,1618919, 1618949, 1619958, 1619960, 1621347
How to use it in ST400 SPS 26:
Logon to your SAP Solution Manager in language = EN. Thereports can only be genareted in english. Other languages arenot supported in the Support Packages mentioned above.
activation in ST400 SPS 27:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user if the BW run on another client or as a stand alone system
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Manual Configuration and perform activity: Enable ESR datatransfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)
activation in ST400 SPS 28:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BW_CCMS_REPORTING and SAP_BW_CCMS_SETUP should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user if the BW run on another client or as a stand alone system
- additionally assign role SAP_SM_BW_ESR to EFWK user manually
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Manual Configuration and perform activity: Enable ESR datatransfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)
activation in ST710 SPS 00:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BW_CCMS_SETUP and SAP_BW_CCMS_REPORTING should be assignedto the EFWK user and to the user who perform the activation and also to theRFC user, if the BW run on another client or as a stand alone system
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 4 "Configure Manually" and perform activity: EnableESR data transfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1569942
How to use it in ST710 SPS 00:
Logon to your SAP Solution Manager in language = EN. Thereports can only be genareted in english. Other languages arenot supported in the Support Packages mentioned above.
activation in ST710 SPS 01:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system.The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 4 "Configure Manually" and perform activity: EnableESR data transfer
or
activation without Basic Setup (Enterprise Support Report /
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot notes 1570011 ,1579977,1600316, 1601253, 1605266, 1605342,1607195, 1606680, 1607680, 1610660, 1611143, 1607742, 1617411,1618412, 1618919, 1619960, 1612805, 1616467, 1617085, 1621347
How to use it in ST710 SPS 01:
Logon to your SAP Solution Manager in language = EN. Thereports can only be genareted in english. Other languages arenot supported in the Support Packages mentioned above.
activation in ST710 SPS 02:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system. The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 4 "Configure Manually" and perform activity: EnableESR data transfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BI
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
SelfService)- implement hot notesplease implement note 1621347 first as basis for notes 1610660, 1611143,1617411, 1618919- further hot notes1569942, 1605342, 1612805, 1607680, 1636005
activation in ST710 SPS 03:- before assigning the roles, pls make sure, that the roles are compiled,see security guide: http://service.sap.com/instguides -> SAP Components ->SAP Solution Manager <current release> (the roles are first shipped withSAP Solution Manager 7.0 SPS 23, changed in SPS 24)
- the roles: SAP_BI_E2E and SAP_SOLMANDIAG_E2E should be assigned to theEFWK user and to the user who perform the activation and also to the RFCuser, if the BW run on another client or as a stand alone system. The roleSAP_SM_BW_ESR must be assigned to the EFWK/RFC user manually.
activation with Basic Setup (Enterprise Support Report / PSLEReport BI SelfService)The role SAP_SM_BASIC_SETTINGS should be assigned.
- you launch the activity either through the link in SOLMAN_SETUP, go toBasic Setup --> Step 6 "BI Manual Configuration" and perform activity:Enable ESR data transfer
or
activation without Basic Setup (Enterprise Support Report /PSLE Report BI SelfService)- run program AGS_ESR_ACT to get the ES Report - BI SelfService relatedBI_CONT objects activated, SE37 authorization is needed, therefore pleaseassing role: SAP_SM_BASIC_SETTINGS
- assign role SAP_BW_CCMS_SETUP to the user which will run the BISelfService and role SAP_BW_ESR_REPORTING to every user who wants to runthe queries related to ES Report/PSLE Report
after activation (Enterprise Support Report / PSLE Report BISelfService)- implement hot note 1617969
SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
Header Data
Release Status: Released for CustomerReleased on: 29.09.2011 06:51:32Master Language: EnglishPriority: Recommendations/additional infoCategory: Installation informationPrimary Component: SV-SMG-SER-ESR Enterprise Support Report
Valid Releases
Software Component Release FromRelease
ToRelease
andSubsequent
ST-BCO 400 400 400 X
ST-BCO 710 710 710 X
ST 700 400 400 X
ST 702 710 710 X
Support Packages
Support Packages Release Package Name
ST 710 SAPKITL705
ST-BCO 710 SAPK-71003INSTBCO
Related Notes
Number Short Text
1642462 ESR/PSLE: ABAP Program Error SAPLE2E_ESREP_FUNC
1631285 data of chart 'message statistics for last 12 months' wrong
1631232 Fix for Chapter "SECURITY EVALUATION"
1630865 Fields are not assigned in Multiprovider
1621347 ESR/PSLE Report - Wrong Customer Name
1619960 Wrong Percentage in Chatper SAP EarlyWatch Alert Coverage
1619958 Customer name missing on the ESR/PSLE report.
1618949 Error fixing note of ES report (Summary and chapter 1)
1618919 Correction of Maintenance Status for ESR
1618412 Fix for Chapter "Support Desk Evaluation"
1618402 Correction of ESR Csutomer Objects & SMODILOG Entries
1618398 Fix of ESR Operating System Chapter
1617969 DB version/growth and EHP of Enterprise Support/PSLE Report
1617411 Fix of ESR Services Delivered by SAP
1617085 Two Installations with most activity table error
1616467 Error fixing note of PSLE report (chapter 2)
1615241 Error fixing note of PSLE report (chapter 2)
1612805 ESR/PSLE: multiple opening of pdf when generation of report
1612080 OBJECTS_OBJREF_NOT_ASSIGNED_NO Runtime Error in ESR Extrator
1611143 Correction of data in self-delivered service in ESR
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SAP Note 1391968 - Enterprise Support Report / PSLE Report- BI SelfService
Number Short Text
1610660 Fix for Chapter "RED RATED EARLYWATCH ALERT"
1608747 Error fixing note of PSLE report (Summary and chapter 1)
1607742 Customer name, customer num missing on the ESR/PSLE report
1607343 Fix of the ESR/PSLE report generation failure
1607195 ES/PSLE Report SelfService - Main Software Component
1606680 Productive system mismatch in solution OVS and selected sys.
