NOTES FOR GUIDANCE

NOTES FOR GUIDANCE

Level 2Diploma in Building Maintenance,

Multi trade Repair and Refurbishment Operations

(DIP074)

Notes for guidance content provides the range of subject material for the programme of learning and specifies the skills, knowledge and

understanding required for achievement of the unit.

2

tanya.lawton

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Version 1.0 First published September 2014 © NOCN 2018

tanya.lawton

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tanya.lawton

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tanya.lawton

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tanya.lawton

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NOCN_Cskills Awards King's Lynn Innovation Centre Innovation Drive King's Lynn Norfolk PE30 5BY

tanya.lawton

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tanya.lawton

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3

1 Introduction

2 Units:

CSA-L1Core01 Health, safety and welfare in construction and associated industries.

CSA-L1Core04 Understanding information, quantities and communication with others.

CSA-L1Core05 Understanding construction technology.

CSA-L1Occ12 Erect and dismantle access equipment and working platforms.

CSA-L2Occ111 Carry out masonry trade repairs.

CSA-L2Occ112 Carry out painting and decorating trade repairs.

CSA-L2Occ113 Carry out plastering trade repairs.

CSA-L2Occ114 Carry out plumbing trade repairs.

CSA-L2Occ115 Carry out wood trade repairs.

CSA-L2Occ154 Carry out tiling trade repairs.

CSA-L2Occ155 Carry out roofing trade repairs.

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6

18

21

25

30

37

45

52

60

69

74

Contents

4

CSA-L2Occ88 Develop customer relationships.

3 Additional information

4 Glossary of Terms

Contents

82

89

90

5

Introduction

Introduction

This document contains all of the information required for the delivery of the level 1 and level 2 core units that support a number of Cskills Awards training qualifications.

The unit content identifies the breadth and knowledge, and understanding needed to design and deliver aprogramme of learning to achieve each of the learning outcomes and assessment criteria.

The learning outcomes set out what a learner is expected to know, understand or be able to do as the result of aprocess of learning.

The assessment criteria specify the standard a learner is expected to meet to demonstrate that a learning outcome, or set of learning outcomes, has been achieved.

The Notes for Guidance content provides further subject material for the programme of learning on what areas within the assessment criteria must becovered in the delivery of the unit.

Additional Information

This is informed by the underpinning knowledge and understanding requirements of the related NOS, where relevant.

Glossary of Terms

The Glossary of Terms lists the key words and terms used across the units.

6

1. Know the health andsafety regulations, rolesand responsibilities.

Identify key health and safety legislation relevant to and used in a construction environment.

State the key employer responsibilities under the Health and Safety at Work Act (HASAWA).

State the key employee responsibilities under the Health and Safety at Work Act (HASAWA).

State the roles and responsibilities of the Health and Safety Executive (HSE).

Legislation- Health and Safety at Work Act (HASAWA)- Reporting Injuries, Diseases and Dangerous Occurrences (RIDDOR)- Control of Substances Hazardous to Health (COSHH)- Control of asbestos at work regulations- Provision and Use of Work Equipment (PUWER)- manual handling- Personal Protective Equipment (PPE)- working at height.

Employer Responsibilities- safe working environment- adequate staff training- health and safety information- risk assessment- supervision- PPE.

Employee Responsibilities- working safely- working in partnership with the employer- reporting hazards, near misses and accidents correctly- wearing PPE- following organisational procedures.

Roles and Responsibilities- enforcement- legislation and advice- inspection.

Learning outcomesThe learner will:

Assessment criteriaThe learner can:

Notes for guidanceRange of subject material:

1.1

1.2

1.3

1.4

Unit content: CSA-L1Core01 Health, safety and welfare in construction and associated industries

7

Identify other sources of relevant health and safety information.

State when legislation would require the Health and Safety Executive (HSE) to be informed.

State why there is a requirement for enforcing stringent guidance in health and safety.

State the importance of holding on-site safety inductions and toolbox talks.

State how your behaviour and actions could affect others.

Sources- Health and Safety Executive (HSE) website- CITB-Construction Skills publications- British Standards Institute (BSI)- Royal Society for the Prevention of Accidents (ROSPA)- Royal Society for Public Health (RSPH)- British Safety Council- Institute of Occupational Safety and Health.

Reporting- deaths and injuries- occupational disease- dangerous occurrence: a collapse, explosion, fire or collision- gas accidents: any accidental leaks or other incident related to gas.

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1.5

1.6

1.7

1.8

1.9


8

2. Know the accident and emergency procedures and how to report them.

State the major types of emergencies that could occur in the workplace.

State the key legislation used for reporting accidents.

State the different types of injuries, diseases and dangerous occurrences in the workplace.

State the main types of records used in the event of an accident or emergency.

State why it is important to report accidents and near misses.

Types of emergencies- fires- unexploded ordnance- flooding- security alerts- collapse- gas leaks- chemicals- falling from height.

Legislation- Reporting Injuries, Diseases and Dangerous Occurrences (RIDDOR).

Types- falls and trips- electrocution- burns- wail’s disease- vibration white finger.

Types of records- accident reporting documentation- first aid records- organisational records and documentation- relevant legislation.

Important- preventing future accidents- insurance obligations.




2.1

2.2

2.3

2.4

2.5


9

State the difference between major and minor injuries and the meaning of a near miss.

List the key accident trends within the United Kingdom construction industry.

State the effects that common types of accidents and injuries could have on the employer.

List the authorised personnel who could be involved in dealing with accident and emergency situations.

List the contents of a basic first aid kit.

State the actions to be taken on discovering an accident.

-

In reference to:- Health and Safety Executive (HSE)- Royal Society for the Prevention of Accidents (RoSPA).

Effects- poor company image- loss of production- insurance- closure of site.

Authorised personnel- first aiders/emergency responders- supervisors/managers- health and safety executive- emergency services- safety officer.

-

Actions- area made safe- call for help (first aider)- emergency services- follow company procedures.




2.6

2.7

2.8

2.9

2.10

2.11


10

State the importance of good housekeeping.

State the purpose of risk assessments and method statements.

List the major types of hazards in the workplace.

State the importance and methods of reporting hazards.

State why hazards can be created by changing circumstances in the workplace.

Good housekeepingCleanliness, tidiness, use of skips and chutes, segregation of materials, clear access to fire escapes and fire extinguishers.ImportanceMinimising hazards, accidents and wastage.

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Types of hazard- fires- tripping- chemical spills- falls from height- burns- electrical- exposure to hazardous substances (asbestos or mould infestation)- plant and vehicles.

Importance and methods- prevent danger to others- prevent accidents/dangerous occurrences- hazard and accident books/near miss registers- site/company/workplace procedures.

Why- construction site developments- plant and vehicles- new intake of work personnel- periods of extreme weather e.g. flood, wind, heat and snow.




3.1

3.2

3.3

3.4

3.5


3. Know how to identifyhazards on constructionsites.

11

State the importance of the correct storage of combustibles and chemicals on site.

List the requirements for welfare facilities in a construction environment.

State the health effects of noise and the appropriate precautions that can be taken.

Identify the various substances hazardous to health and the appropriate precautions that need to be taken.

State the importance of personal hygiene.

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Requirements- toilets- washing facilities.

Health effects- tinnitus- deafnessPrecautions- personal protective equipment - isolation- reducing noise at source- exposure time.

Legislation- COSHH- asbestos regulations- explosives regulations.SubstancesLead paint, solvents, adhesives, cements, dust, contaminated soil or water, asbestos containing products/materials. PrecautionsPersonal protective equipment, respiratory equipment (RPE), isolation, exposure times.

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3.6

4.1

4.2

4.3

4.4


4. Know about health andhygiene in a constructionenvironment.

12

List possible consequences of health risks in the workplace.

State the procedures for safe lifting in accordance with guidance and legislation.

State the importance of using site safety equipment when handling and storing materials and equipment.

Identify the key legislation relating to the safe handling of materials and equipment.

Health risks- dermatitis, skin cancer- infection, eye damage- head injury, cuts- wail’s disease- burns- hearing damage- respiratory failure- lung damage, lung disease - asbestosis- Hand/Arm Vibration Syndrome (HAVS) or vibration white finger- death.

Procedures- manual handling techniques- mechanical lifting equipment/devices- team lifting.

Safety equipmentProvision of different types of safety equipment to minimise risk.

Legislation- HASAWA- manual handling- COSHH- asbestos regulations.




4.5

5.1

5.2

5.3


5. Know how to handle and store materials and equipment safely.

13

State the importance of correct storage of construction materials.

State the importance of waste control procedures in the workplace.

State the safe methods of use and appropriate parts of working platforms and access equipment.

Importance- minimising and dealing with spillages- maximising shelf life/stock rotation- ensuring safety to others when collecting resources from storage areas- manufacturers’ guidance/instructions- correct environment.

Waste control procedures- reuse- recycling- general waste- contractual obligations/environmental considerations.

Safe methods- ensuring any work at height is planned, so proper precautions are put in place- ensuring equipment to be used for working at heights is inspected and maintained prior to and during use.Taking into account:- ground conditions- adverse weather conditions- loading- manufacturers’ guidance and instructions.Types of working platforms and access equipment:- working platforms- step ladders, ladders, extension ladders- proprietary scaffolds (e.g. mobile tower scaffolds).




5.4

5.5

6.1


6. Know about basic working platforms and access equipment.

14

State good practice methods in the use of working platforms and access equipment.

Identify the dangers of working at height when using basic working platforms and access equipment.

State the precautions to be taken to avoid risks to themselves and others when working with electricity.

State the dangers and effects of those dangers associated with the use of electricity.

Good practice methods, in relation to the use of:- working platforms- stepladders, ladders, extension ladders- proprietary scaffolding e.g. mobile tower scaffolds.Including:- moving- loading- storing materials on platforms.

Dangers in relation to:- general public- employees- head injuries- falling from height- materials and objects falling from height- proximity hazards- fragile roofs.

Precautions in relation to:- PAT testing- RCD devices- visually inspecting leads and cables prior to use- use of appropriate access equipment- use of portable power tools- use of tools and equipment.

Dangers- burns- electrocution- fire.




6.2

6.3

7.1

7.2


7. Know how to work safely around electricity in a construction environment.

15

State the different voltages that could be used in the workplace.

State why there is a need for cables to be colour coded.

State the requirements for workingsafely with equipment of differing electrical voltages.

State the methods and importance of storing electrical equipment correctly.

State the importance of and the different types of personal protective equipment (PPE) used in the workplace.

State the legislation governing personal protective equipment (PPE).

State why it is important to store and maintain personal protective equipment (PPE) correctly.

Voltages- battery powered- 110 volts- 230 volts- 415 volts.

In relation to:Live, neutral and earth colours.

Requirements:- use of protection devices e.g. RCD’s- only use other voltages above 110 volts if part of a safe system of work.

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PPEHead protection, eye protection, ear protection, face/dust masks, respiratory equipment, high visibility clothing, safety footwear, hand protection, sun protection, barrier cream, water proofs, knee pads, overalls/disposable clothing.

Legislation including:- Personal Protective Equipment at Work Regulations - Control of Substances Hazardous to Health (COSHH)- Provision and Use of Work Equipment Regulations.

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7.3

7.4

7.5

7.6

8.1

8.2

8.3


8. Know how to use personal protective equipment (PPE) correctly.

16

List the possible consequences of not using the correct personal protective equipment (PPE).

List the three elements essential to creating a fire.

State the ways in which a fire could spread and identify methods of fire prevention.

State the actions to be taken on discovering a fire.

State the correct fire evacuation procedures.

Consequences:- dermatitis, skin cancer- eye damage- head injury, cuts- leptospirosis (weil’s disease)- burns- hearing damage- respiratory failure- lung damage/lung disease- asbestosis- death.

ElementsOxygen, fuel, heat.

Methods of Fire Prevention: - keeping work areas tidy - removal of flammable waste material- complying with site/organisational rules for fire safety - being aware of things that can cause fires- reporting to your supervisor or employer anything that may be a fire risk.

Actions- raising the alarm- alerting others- clearing exists- leaving the building via escape routes- assembling at the correct assembly point- follow organisation procedures.

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8.4

9.1

9.2

9.3

9.4


9. Know the fire and emergency procedures.

17

State the different types of fire extinguishers and their correct uses.

List the categories of signs and safety notices used in the workplace.

State the key differences between signs and safety notices used in the workplace.

Types of fire extinguishers- water (white label) - organic fires- foam (cream label) - liquid and organic fires- CO2 (black label) - electrical fires- dry powder (blue label) - electrical, liquids- wet chemical (yellow label) - cooking oil.

Signs and safety notices- prohibition- mandatory- warning- safe condition.

Differences- specific colour- purpose- shape (either individual ie. circular or triangular or shape within a rectangular enclosure).




9.5

10.1

10.2


10. Know about signs andsafety notices.

18

Describe the types of supporting information available to produce construction information.

Describe how to check supporting information for conformity.

Interpret information from construction specifications relevant to the work.

Interpret basic construction drawings and describe their purpose.

State a range of drawing equipment and their uses.

Describe a range of scales used to produce construction drawings.

Supporting information including:Drawings, programmes of work, procedures, specifications, policies, schedules, manufacturers’ technical information, organisational documentation, local planning department and building regulations, bill of quantities, order requisitions, delivery notes, permits to work, signs and notices.

Check supporting information in relation to:Drawings, programmes of work, procedures, specifications, policies, schedules, manufacturers’ technical information, organisational documentation, local planning department and building regulations, bill of quantities, order requisitions, delivery notes, permits to work, signs and notices.

Information in relation to:- groundworks, foundations, walls, materials, surface finish, floors, roofs and components- symbols, hatchings- calculations where required

Construction drawings including:SymbolsWC, sink, bath, door, window.HatchingsBrickwork, timber (wrot and unwrot), blockwork, concrete, hardcore, sub soil, insulation, damp proof course (DPC), damp proof membrane (DPM).

Drawing equipmentScale rule, set square, protractor, compass and pencils.

Scales in relation to:- block plans- site plans- working drawings




1.1

1.2

1.3

1.4

1.5

1.6

Unit content: CSA-L2Core04 Understand information, quantities and communication with others

1. Know how to interpret andproduce informationrelating to construction.

19

Compare the different methods used to estimate quantities of materials required in a construction project.

Describe the systems in place for deciding which materials should be used and where they can be purchased.

Compare estimated labour rates for different construction projects.

Define the differences between quoting, estimated pricing and the tender process.

Describe the possible implications of inaccurate estimates.

State the key personnel involved within the communication cycle.

Describe the effects that poor communication could have on the overall process.

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Systems Specification, clients wishes, availability of materials, cost efficiency, environmental considerations.

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Differences in relation to:- labour and materials breakdown- priced offer- sealed bid tendering- tendering

Implications- loss of contract- low profit- uncompetitive rates- customer relationship- adverse penalty clauses- company reputation- quality of service

Key personnelSite manager, supervisors, fellow operatives, office staff.

EffectsDeviating from the specification, loss of earnings, delays in work programme, reputational damage.




2.1

2.2

2.3

2.4

2.5

3.1

3.2


2. Understand how to estimate quantities of resources.

3. Understand how to communicate workplace requirements efficiently.

20

Describe how the use of appropriate communication techniques would improve teamwork.

Describe why it is important to apply the principles of equality and diversity when communicating with others.

Describe the advantages and disadvantages of the different methods of communication.

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Equality and diversity in relation to:Equality and Diversity Act

Methods of communicationLetters, emails, verbal, telephone, memos, performance reviews, media, posters, signage, meetings.Advantages and disadvantages in relation to:Written and verbal communication.




3.3

3.4

3.5


21

Describe the purpose of a foundation.

Describe the different types of foundations used in modern construction.

Describe the factors to be considered when selecting a foundation.

Describe the materials used in construction foundations.

Describe the different methods of floor construction.

Describe the factors to be considered when selecting a floor type.

Purpose including:Structural stability.

Types of foundationsStrip, raft, trenchfill, piled, pad.

Factors in relation to:- ground conditions (subsoil)- strength- types of building (e.g. domestic or industrial)

Materials- aggregates- cement- water- additives- reinforcement- steel- concrete- natural and manmade stone

Methods in relation to:Suspended- block and beam- solid concrete- suspended timber- suspended concreteSolid- pad foundation- raft- Screed- floating floor

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1.1

1.2

1.3

1.4

2.1

2.2

Unit Content: CSA-L2Core05 Understanding construction technology

1. Understand the principlesof foundationconstruction.

2. Understand the principlesof floor construction.

22

Describe the materials used in floor construction.

Describe the different methods of wall construction.

Describe the different structural considerations relating to wall construction.

Describe different types of materials used in wall construction.

Describe the purpose of installing a damp-proof membrane (DPM) and damp-proof course (DPC).

Describe different types of roof construction.

Materials- timber- concrete- insulation - damp proof membrane- chip board- screed

Methods including:- solid masonry- cavity masonry- timber frame- internal partitions (metal and timber stud)- solid walling

Structural considerations- load bearing- non load bearing- internal - external

Materials- brickwork, blockwork, stonework- timber- timber and metal partitions- insulation

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TypesFlat, double pitched, gable, hipped, mono-pitch, gambon mansard, lean-to.




2.3

3.1

3.2

3.3

3.4

4.1


3. Understand the principlesof wall construction.

23

Describe different exterior features used in roof construction.

Describe different types of roof coverings.

Describe the different utilities and services provided to structures.

Describe what is meant by the term ‘Sustainable Construction’.

Describe how sustainability can be incorporated into construction projects.

Exterior featuresRidge, apex, fascia, soffit, bargeboard, eaves, dorma, bracings, felt, slate, flashing.

TypesFelt, slate, tile, metals, undercloaking, semi-permeable membrane, shingles, thatch, turf.

Utilities and services- drainage - waste water/sewerage- water- gas - electricity- communications (telephone/data/cable)- ducting (heating & ventilation)- solar panels- rain water harvesting

Sustainable construction in relation to:- finite and renewable resources- impact of construction on the environment- recycling- architecture and design

Sustainability including:- using local managed resources e.g. timber- eco-friendly sustainable/manufactured products- environmentally sourced timber/resources- alternative methods of building e.g. timber frame- architecture and design considerations- recycling- minimising wastage




4.2

4.3

5.1

6.1

6.2


4. Understand the principlesof roof construction.

5. Understand the supply ofutilities and serviceswithin construction.

6. Understand the principleof sustainability withinconstruction.

24

Describe what is meant by the term ‘Energy Efficiency’ in relation to construction projects.

Describe how Energy Efficiency can be incorporated into construction projects. construction project.

Energy efficiency- energy saving measures- alternative energy sources e.g. wind, solar, water- impact on the environment- LED Lighting- Insulation

Energy efficiency- alternative energy sources e.g. wind, solar, water, heat exchanger- alternative heating sources- heat loss prevention e.g. insulation and controlling draughts, double glazing- building design e.g. maximising natural light, ventilation etc.- using energy rated products and services e.g. insulation, light fittings, light bulbs




6.3

6.4


25

1. Know how to prepare forerecting accessequipment and workingplatforms.

State the potential hazards associated with erecting and dismantling access equipment and working platforms and how to prevent breaches in Health and Safety following a risk assessment.

State the personal protective equipment (PPE) requirements for erecting anddismantling access equipment and working platforms.

State suitable access equipment andworking platforms for:• internal work• external work.

State the different hazards associated with the use of access equipment and working platforms.

State the reason for producing a hazard identification record.

HazardsFires, slips, trips & falls, hazardous substances, electrical, manual handling, machinery, Working at Height, PPE required for Working at Height.IncludingHow to prevent breaches in Health and Safety using risk as-sessment and relevant health and safety documentation and legislation.

PPE In relation to Collective and Personal measures:- collective protective measures- personal protective equipment (PPE) e.g. hardhat, gloves and steel toe capped boots, eye protection, overalls, high visibility jacket/vest, fixed length and fall arrest- respiratory protective equipment (RPE)

Suitable access equipment and working platforms:- ladders, mobile towers, step ladders/platform steps, trestle platforms, proprietary staging and podiums/hop-ups.

HazardsFires, slips, trips & falls, cuts and abrasions, electrical, faulty equipment, Working at Height, PPE required for Working at Height.IncludingHow to prevent breaches in Health and Safety using risk as-sessment and relevant health and safety documentation and legislation.

ReasonsRelating to legislation and safe working practices.




1.1

1.2

1.3

1.4

1.5

Unit content: CSA-L1Occ12 Erect and dismantle access equipment and working platforms

26

2. Be able to prepare forerecting accessequipment and workingplatforms.

State the current regulations relating to the use of access equipment and workingplatforms.

Describe how to protect the work and itssurrounding area from damage inaccordance with organisational procedures.

Interpret guidance information to erect and dismantle access equipment and working platforms.

Produce a hazard identification record for using access equipment and workingplatforms correctly.

Select and use appropriate personalprotective equipment (PPE) when erecting and dismantling access equipment andworking platforms.

Current Regulations- Working at Height regulations.- Manual handling. - Relevant Health and Safety Documentation and legislation.

ProtectionPlastic sheeting, dust sheets, hessian, clean working platforms, cover resources, barriers to isolate work area, signage. Damage in relation to:General workplace activities, other occupations and adverse weather conditions, plant movement, vandalism, trespassing, theft.

Interpret- Manufacturer’s assembly instructions. - Assembly guide.

Hazard IdentificationFaulty and damaged equipment.Equipment and platforms:- podiums/hop-ups, step ladders/platform steps, trestle platforms and proprietary staging.

PPE In relation to Collective and Personal measures:- collective protective measures.- personal protective equipment (PPE) e.g. hardhat, gloves and. steel toe capped boots, eye protection, overalls, high visibility jacket/vest, fixed length and fall arrest.- respiratory protective equipment (RPE).




1.6

1.7

2.1

2.2

2.3


27

3. Know how to inspect access equipment and working platform components and identify defects.

Protect the work and its surrounding area from damage in accordance withorganisational procedures.

State suitable access equipment andworking platform components for • internal work• external work.

State the correct function of scaffolding components.

State why it is important to carry out pre-erection and in-use inspections.

State the correct inspection intervals for scaffolding.

ProtectionPlastic sheeting, dust sheets, hessian, clean working platforms, cover resources, barriers to isolate work area, signageDamage in relation to:General workplace activities, other occupations and adverse weather conditions, plant movement, vandalism, trespassing, theft.

Suitable access equipment and working platformcomponentsStiles, rungs, tie rods, ropes, pulleys, treads, hinges,swingbacks, locking bars, non-slip inserts, scaffold boards, platform staging.

ComponentsStiles, rungs, tie rods, ropes, pulleys, treads, hinges,swingbacks, locking bars, non-slip inserts, scaffold boards, platform staging.

Inspections- To avoid falls from height.- To check for faulty equipment.- To check for weather and tampering.

CorrectWhenever moved and according to legislation, pre-erection, post-erection, handing over, post accident and incident, after inclement weather.




2.4

3.1

3.2

3.3

3.4


28

4. Be able to inspect access equipment and working platform components and identify defects

5. Know how to erect and work from access equipment and working platforms.

6. Be able to erect and work from access equipment and working platforms.

Inspect access equipment and working platform components pre-erection and when in use.

Identify defects and hazards to components and report them to the authorised personnel in accordance with organisationalprocedures.

State the need for and how to identify asecure base

State how to load working platforms correctly.

State the correct manual handlingtechniques for erecting and moving access and working platforms.

Erect access equipment and workingplatforms in accordance with organisational procedures and secure where necessary.

Access, and work from access equipment and working platforms in accordance with current legislation.

InspectEquipment could include:- Stiles, rungs, tie rods, ropes, pulleys, treads, hinges,swingbacks, locking bars, non-slip inserts, scaffold boards, platform staging.Equipment and platforms:- podiums/hop-ups, step ladders/platform steps, trestleplatforms and proprietary staging.Pre and post use could include:- pre-erection, post-erection, handing over, post accident and incident, inclement weather.

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Correct- Kinetic lifting.- Manual handling operations regulations.

Erect- As per manufacturers instructions.

Current legislation- Manual handling.




4.1

4.2

5.1

5.2

5.3

6.1

6.2


29

State the correct sequence of dismantling access equipment and working platforms.

State the storage requirements for access equipment and working platforms

Dismantle access equipment and working platforms in accordance with manufacturers’ instructions and organisational procedures.

Store access equipment and working plat-forms in accordance with manufacturers’ instructions and organisational procedures.

Sequence- As per manufacturers instructions.

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7.1

7.2

8.1

8.2


7. Know how to dismantle and store access equipment and working platform components.

8. Be able to dismantle and store access equipment and working platform components.

30

State the potential hazards associated with carrying out masonry trade repairs.

Describe the personal protectiveequipment (PPE) requirements for carrying out masonry trade repairs.

Describe how to check equipment fordefects and signs of wear.

Hazards- Fires, slips, trips & falls, hazardous substances, electrical,manual handling, machinery, Working at Height.- PPE required for application of Hazardous Substances.- Relevant Health and Safety Documentation and legislation.Including working in accordance with:- Construction Health and Safety at Work Act.- The Work at Height Regulations.- Manufacturers’ instructions.- Control of Asbestos Regulations.- Approved Code of Practice (ACoP).- COSHH Guidelines.- PUWER.

PPE In relation to Collective and Personal measures:- collective protective measures.- personal protective equipment (PPE).- respiratory protective equipment (RPE).- local exhaust ventilation (LEV).

Equipment including:- Access equipment.- Power tools and equipment.Checks including: - Visual checks in accordance with the manufacturers’guidelines.- PAT testing.- Regulations.




1.1

1.2

1.3

Unit content: CSA-L2Occ111 Carry out masonry trade repairs.

1. Know how to maintain a safe working environment to a given task.

31

Describe how to store materials and tools safely in accordance with organisational requirements

Describe how to protect the work and itssurrounding area from damage inaccordance with the given task.

Select and use appropriate personalprotective equipment (PPE) when carrying out masonry trade repairs.

Check equipment for defects and signs of wear that could affect the given task.

Storage including:- Internal and external storage areas.- Storing in designated areas.- Storage areas for re-use in accordance with manufacturers’ instructions and/ or organisational instructions.

ProtectionPlastic sheeting, dust sheets, hessian, clean workingplatforms, cover resources, protect decorative features(stonework/plinths), barriers to isolate work area, signage, weeping/ hosing down.Damage in relation to:General workplace activities, other occupations and adverse weather conditions, plant movement, vandalism, trespassing, theft.

PPE In relation to Collective and Personal measures:- collective protective measures- personal protective equipment (PPE)- respiratory protective equipment (RPE)- local exhaust ventilation (LEV)





1.4

1.5

2.1

2.2


2. Be able to maintain a safe working environment to a given task.

32

Store materials and tools in accordance with organisational requirements

Protect the work and its surrounding area from damage

List the types and purposes of tools and equipment required to repair masonry.

List the materials required to repairdamaged masonry.

State how to calculate the required materials for the repair task.


ProtectionPlastic sheeting, dust sheets, hessian, clean workingplatforms, cover resources, protect decorative features(stonework/plinths), barriers to isolate work area, signage, weeping/ hosing down.Damage in relation to:General workplace activities, the general public, otheroccupations and adverse weather conditions, plant movement, vandalism, trespassing, theft.

Appropriate repairs to: Brick, block and stone masonry structures.Types of toolsMixer, wheelbarrow, bucket, hand tools, power tools.

Materials including:Brick, block, stone, aggregates, lime, sand, cement, pre-mixed mortars, additives.

Calculate- Basic calculations.- Areas.- Volumes.- Ratios.




2.3

2.4

3.1

3.2

3.3


3. Know how to prepare for carrying out masonry repairs.

33

Describe how to prepare resources inreadiness to repair masonry structures.

Select and calculate a materials list toidentify the size, type and quantity ofmaterials from the given instructions

Select the tools and equipment required to repair masonry structures.

State the common defects and damage found in areas of masonry structures.

Describe the most efficient and appropriate ways of removing existing damagedmaterials and components.

Preparations including: Hand-mixing of materials, proportion and gauging, hand tools, portable power tools and equipment.Resources including: Brick, block, stone, aggregates, lime, sand, cement, pre-mixed mortars, additives.

Materials including: Brick, the correct types of block e.g heavy weightblocks - Newtons - strength and size of block or light weight blocks - strength and size of block, stone, aggregates, lime, sand, cement, pre-mixed mortars, additives.Calculate- Basic calculations.- Areas.- Volumes.- Ratios.

Appropriate repairs to: Brick, block and stone masonry structures.Types of toolsMixer, wheelbarrow, bucket, hand tools, power tools.

Defects and damage Spalling, discolouration, efflorescence, mortar deterioration, mortar cracking. Masonry structures including: Brick, blockwork and stone.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.




3.4

4.1

4.2

5.1

5.2


4. Be able to select resources and prepare areas for masonry repairs.

5. Know how to repair masonry structures.

34

List the range of work techniques used repairing masonry structures including any additional support required.

Identify defective or damaged areas of masonry structures not requiring additional support.

Select resources required to carry outrepairs to masonry structures.

Cut out joints and remove defective or damaged masonry in accordance with the given task.

Mix materials and components for repair tasks in accordance with the givenspecification.

Cut and lay bricks, blocks and/or stone to match bond with existing walling.

Finish brickwork, blockwork and/or stone to match existing walling.

State the common defects and damage found in concrete slabs and paved areas.

Techniques Re-pointing, re-jointing, brick, block, stone replacement,jointing and pointing, compacting mortars, mortar finishes. Support: Propping and Suring, braces, props, needles, temporarysupports.

Defective or damagedMortars, grouts, cement, masonry (brick, blockwork and/or stone).

Resources including:Mortars, grouts, cement, bricks, blockwork and/or, stone,additives, hand tools, portable power tools and equipment, stacking brick, blockwork, and/or stone correctly andappropriate PPE.


Mix materials and components including:Gauging and mixing mortar appropriate to the given task and specification, choosing the correct additives.

Cut and lay bricks, blocks and/or stone including:Cutting brick, blockwork and/or stone to required bond.

-

Defects and damageSubsidence, movement, cracks, raised, lipping or rocking of slabs, missing mortar joints.




5.3

6.1

6.2

6.3

6.4

6.5

6.6

7.1


6. Be able to repair masonrystructures.

7. Know how to repair pavedareas.

35

Describe the most efficient and appropriate ways of removing existing damaged materials and components.

Describe how to mix a range of concrete and mortar to make repairs to paved areas.

List the range of work techniques used for laying or fixing replacement materials and components into place.

Select tools and materials to repair paved areas.

Identify and remove defective or damaged paving slabs and block paving and make good existing bedding material.

Dispose of defective or damaged paving in accordance with organisational requirements

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.- manual lifting and handling.- kinetic lifting.

RangeGauging, proportioning, dry or wet mixes, additives, ensuring correct ratios of materials (sand, lime, cement, water) are used.

TechniquesWorking to existing levels, falls and inclines, bedding ondifferent types of loose or compacted surface, using lifting methods that are appropriate to the given task.

ToolsAppropriate hand and power tools for removal, using ancillary equipment, with appropriate PPE.MaterialsAggregates, cement/sand, associated fixings and fittings.

Identify and remove paving including: Paving slabs and block paving.

Dispose of waste- Return to storage for re-use.- Recycling.- General waste.Legislation including:Waste management regulations and COSHH.




7.2

7.3

7.4

8.1

8.2

8.3


8. Be able to repair pavedareas.

36

Prepare, lay and align paving in accordance with the given instruction.

Finish to match existing paving using the appropriate mix to match the existing finish and given instructions.

Prepare, lay and align including:Compacting bedding as appropriate to the given area,measuring, marking and cutting as appropriate to suit the given task, mortar matching.Paving including:paving slabs and block paving.

Finish- Slab, block, paving and mortar matching. - Leaving the area clean, safe and protected.




8.4

8.5


37

State the potential hazards connected with carrying out painting and decorating trade repairs.

Describe the personal protectiveequipment (PPE) requirements for carrying out painting and decorating trade repairs.


Hazards- Fires, slips, trips & falls, hazardous substances, electrical,manual handling, machinery, Working at Height.- PPE required for application of Hazardous Substances.- Relevant Health and Safety Documentation and legislation.Including working in accordance with:- Construction Health and Safety at Work Act.- The Work at Height Regulations- Manufacturers’ instructions- Control of Asbestos Regulations- Approved Code of Practice (ACoP)- COSHH Guidelines- PUWER






1.1

1.2

1.3

Unit content: CSA-L2Occ112 Carry out painting and decorating trade repairs.

1. Know how to maintain a safe working environment.

38

Know how to store materials and tools in accordance with your organisation’srequirements

Describe how to protect the work and its surrounding area from damage inaccordance with the given specification.

Select and use appropriate personalprotective equipment (PPE) when carrying out painting and decorating trade repairs.









1.4

1.5

2.1

2.2


2. Be able to maintain a safe working environment to the given task.

39

Store materials and tools in accordance with the your organisation’s requirements

Protect the work and its surrounding area from damage.

List the types and purposes of tools and equipment required to prepare surfaces for decorative finishing.



Types of toolsHand tools, portable power tools. Types of equipmentHanging scissors, edging tools, craft knife, paste, pastingtable, pasting brush, levels.New and existing decorative surfaces including: Surfaces for paint systems by brush and roller, surfaces for hanging wall covering, washing down surfaces that do notrequire repainting to renew finishes, background surfaces (plasterboard, plaster, masonry).




2.3

2.4

3.1


3. Know how to prepare surfaces for decorative repair.

40

Know how to calculate the requiredmaterials for the repair task.

List the materials required to preparesurfaces for decorative finishing.

Describe how to prepare surfaces in readi-ness for decorative finishing.

Describe techniques for filling and sanding defective or damaged surfaces.

Calculate- Basic calculations.- Areas.- Volumes.- Ratios.- Quantities.- To include for percentage of waste materials.Materials including:- Paint.- Wall covering(s).

New and existing decorative surfaces including: Surfaces for paint systems by brush and roller, surfaces for hanging wall covering, washing down surfaces that do notrequire repainting to renew finishes, background surfaces (plasterboard, plaster, masonry).Materials including:Adhesives and sealants, solvent-borne paints, water-borne paints, 2 pack paint, solvents and preparation materials (e.g. abrasive paper, filler) the correct grade lining papers, wallcoverings (e.g. wallpaper).

Prepare including:Cleaning, scraping, abrading, burning off and liquid paint remover, techniques for testing lead based paint, keying,treating, brushing.

TechniquesRemoval of wall paper and existing paint surfaces, depaste, filling, applying, sanding and steaming.Surfaces including: Wood, metal and plaster surfaces, previously coated surfaces, new surfaces, untreated surfaces.




3.2

3.3

3.4

3.5


41

Select the tools and equipment required to prepare surfaces for decorative finishing.

Identify defective or damaged surfaces

Calculate the required materials for the repair task.

New and existing decorative surfaces including: Surfaces for paint systems by brush and roller, surfaces for hanging wall covering, washing down surfaces that do notrequire repainting to renew finishes, background surfaces (plasterboard, plaster, masonry).Tools and Equipment:Types of toolsHand tools, portable power tools. Types of equipmentHanging scissors, edging tools, craft knife, paste, pasting ta-ble, pasting brush, levels.

Identify including:Knocks, dents, scratches, flaking, discolouring, efflorescence, bleeding, mould growth, dry rot, runs and cissing.

Calculate- Basic calculations.- Areas.- Volumes.- Ratios.- Quantities.- To include for percentage of waste materials.Materials including:- Paint.- Wall covering(s).




4.1

4.2

4.3


4. Be able to prepare surfaces for decorative repair.

42

5. Know how to paint repaired surfaces by brush and roller.

Select the materials required to prepare surfaces for decorative finishing.

Prepare materials in readiness for preparing surfaces for decorative finishing.

Fill and sand the affected areas

State the common defects and damage found on painted surfaces.

Describe the most common methods ofapplying paint to repaired surfaces anddamaged materials

New and existing decorative surfaces including: Surfaces for paint systems by brush and roller, surfaces for hanging wall covering, washing down surfaces that do notrequire repainting to renew finishes, background surfaces (plasterboard, plaster, masonry).Materials including: Adhesives and sealants, solvent-borne paints, water-borne paints, solvents and preparation materials (e.g. abrasive paper, filler), the correct grade lining papers, wall coverings (e.g wall-paper).

PrepareGauging and mixing, preparing ratios, matching with existing.Materials including:Pre-mixed, powder mix, solvents, resins.Surfaces including: Background surfaces (plasterboard, plaster, masonry.)

Affected areas including: Wood, metal and plaster surfaces, previously coated surfaces, new surfaces, untreated surfaces.

Defects including:Knocks, dents, scratches, flaking, discolouring, efflorescence, bleeding, mould growth, dry rot, runs and cissing.Surfaces including: Plasterboards, paints and wall coverings.

Methods including:Brush, roller and spray systems.




4.4

4.5

4.6

5.1

5.2


43

6. Be able to paint repaired surfaces by brush and roller.

7. Know how to repair small areas of wall covering.

8. Be able to repair small areas of wall covering to given instruction.

Select tools and materials in accordance with the given specification.

Apply paint by brush and roller to match existing finishes in accordance with the given specification.

Clean brushes and rollers ready for reuse in accordance with the given specification.

State the common defects and damage found in surfaces for hanging small areas of wall covering.


List the range of work techniques used for applying replacement materials and wall coverings into place.

Select appropriate tools and materials to repair or replace small areas

Tools and materialsBrushes, rollers, paint, protective equipment (e.g. dust sheets), paint kettles, paint trays, buckets, solvents, wood/surface filler and suitable grade abrasive paper.

Apply paint including:Solvent-borne and water-borne.

Clean- Cleaning agents, brush cleaners, brush storage boxes.- In accordance with the manufacturers’ guidance and COSHH regulations.

Defects and damageKnocks, tears, blistering, marks, lifting.Surfaces Including: Plasterboards, wall coverings.

Ways of removing- scraping.- steaming.- stripping.- liquid paint remover.

Work techniquesMeasuring, matching, sizing, stretching, soaking, splicing, applying adhesive by brushing or rolling, internal and external corners.

Tools and materials including:Lining paper, wallpaper, hanging scissors, edging tools, craft knife, paste, pasting table, pasting brush, spirit levels, plumb bob, measuring tape and smoothing tool and similar hand tools.




6.1

6.2

6.3

7.1

7.2

7.3

8.1


44

Strip back existing papers to suitable joints.

Prepare the surface and apply wall coverings in accordance with the given task

StripCutting round a light switch or wall socket.

PrepareTrimming, cutting, pasting, aligning pattern and making joints to existing paper on flat surfaces, removal of surplus adhesive (sponging and wiping down).




8.2

8.3


45

1. Know how to maintain asafe working environment.

State the potential hazards connected with carrying out plastering trade repairs

Describe the personal protective equipment (PPE) requirements for carrying out plastering trade repairs.




Equipment including:- Access equipment.- Power tools and equipment.Checks including: - Visual checks in accordance with the manufacturers’ guide-lines.- PAT testing.- Regulations.




1.1

1.2

1.3

Unit content: CSA-L2Occ113 Carry out plastering trade repairs.

46

Know how to store materials and tools in accordance with your organisationalrequirements

Describe how to protect the work and itssurrounding area from damage inaccordance with the given specification.

Select and use appropriate personalprotective equipment (PPE) when carrying out plastering trade repairs.









1.4

1.5

2.1

2.2


2. Be able to maintain a safeworking environment.

47

Store materials and tools in accordance with organisational requirements

Protect the work and its surrounding area from damage in accordance with the given specification.

Describe the common types and causes of defects and damage to plaster finishes and components.

List the types and purposes of tools and equipment required to repair plaster finishes and components.



Defects and damageWater damage, fungal attack, ineffective backgroundtreatments, knocks, blown surfaces, holes, cracks.Plaster finishes and componentsPlasterboards, ceramic wall tiles, paints and wall coverings.

ToolsHand tools, portable power tools and ancillary equipment, PPE.Plaster finishes and componentsTo internal walls and ceilings, internal rendering on vertical surfaces, internal plasterboard, metal channels for dry lining finishes.




2.3

2.4

3.1

3.2


3. Know how to prepare forrepairing plasteredsurfaces and components.

48

List the materials required to repair dam-aged plaster finishes.

Know how to calculate the required materials for the repair task.

Know how to prepare resources in readiness to repair plaster finishes.

Identify defective or damaged plasterfinishes and components.

Select the tools and equipment required to repair plaster finishes and components.

MaterialsVarious types of plaster, cements, sands, additives,bonding agents, scrim, and various types of corner/angle/exter-nal beads, PPE.Plaster finishes and componentsTo internal walls and ceilings, internal rendering on vertical surfaces, internal plasterboard, metal channels for dry lining finishes.

Calculate- Basic calculations.- Areas.- Volumes.- Ratios.- Quantities.- To include for percentage of waste materials.MaterialsVarious types of plaster, cements, sands, additives,bonding agents, scrim, and various types ofcorner/angle/external beads, PPE.

PreparePlaster, cement, pre-mixed mortars, additives, hand tools,portable power tools and equipment, PPE.

Identify including:Plasterboard, dry lining, 2 coat plasterboard systems, plaster, dry lining plasterboard sheets, joints, screw-head indentations.

Plaster finishes including:Walls and ceilings.Tools and equipment:Hand tools, portable power tools and equipment, PPE




3.3

3.4

3.5

4.1

4.2


4. Be able to prepare forrepairing plasteredsurfaces and components.

49


Select and prepare the materials andresources required to repair damagedplaster finishes and components.

Describe the most efficient and appropriate ways of removing existing damagedproprietary materials.

List the range of work techniques used for fixing replacement materials and components into place.

Cut out and remove defective or damaged plasterboard sheets using the appropriate tools.

Cut and fix dry lining plasterboard to stud walls in accordance with the given task.

Calculate- quantities of plasters.- quantities of render/ bonding.- components to complete the task.- including percentage for wastage.

Plaster finishes including:Walls and ceilings.MaterialsVarious types of plaster, cements, sands, additives,bonding agents, scrim, and various types of corner/angleexternal beads, PPE.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.Materials including:Various types of plasterboard and masonry backgrounds.

TechniquesMeasuring, marking, cutting, fixing and patch repair.Materials and componentsFixing and fitting components to wall and ceilings.

Cut out:Sections of plasterboard.

Cut and fix dry liningTechniquesMeasuring, marking, cutting, fixing, patch repair, mixing and using appropriate tapes and compound. Surfaces Fixing to metal or timber frames.




4.3

4.4

5.1

5.2

6.1

6.2


5. Know how to replaceplasterboard to stud wallsand ceilings.

6. Be able to replaceplasterboard to stud wallsand ceilings.

50

Tape joints and fill screw-head indentations to finish flush with plasterboard

Remove, cut and replace damaged ceiling areas to match existing finishes.

State how to identify backgrounds andselect suitable treatments to prepare for finish coat.


List the different types of materials typically used for repairing plaster finishes and the sequence in which they are applied.

List the range of work techniques used for applying finishing materials .

FinishCorrect types of tapes, compounds and fillers.

Finish Replacing, taping and filling or skimming to match the existing surface.

BackgroundsSolid, plasterboard, block, timber, rendering.TreatmentsLow, medium and high suction requiring special treatment,suction tests, bonding agents, PVA, fix beads, reinforcements.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.Materials including:Brick, block, Concrete, boarding, manufactured board and base coats.

Materials including:Plaster, plasterboard, bead.Repairs including: Treatments, base-coats, finishing coats.

RangeFinishing materials including: Solid internal render, dry lining.Techniques including: Dot and dab, battened and screwed, skimmed, taped and filled.




6.3

6.4

7.1

7.2

7.3

7.4


7. Know how to repairsurface finishes in plasteron background surfaces.

51

State the reason for forming a key to back-ground surfaces.

State the reason for the use of bonding agents on background surfaces.

State the methods for cleaning downbackground surfaces.

State the reason for applying spatterdash or stipple coat on background surfaces.

State the reason for the use of dubbing out coats on background surfaces.

Hack out and remove defective or damaged plaster finishes.

Cut, fit, secure and level angle beads inaccordance with the given instructions.

Apply bonding agents to the area to beplastered in accordance with the giveninstructions.

Mix and apply plaster finishes to match with existing surface in accordance with the given instructions.

-

-

Background surfaces including: Brick, block, concrete, boarding, manufactured board and base coats.




-

-

MatchPlastered and rendered, solid and studded surfaces.




7.5

7.6

7.7

7.8

7.9

8.1

8.2

8.3

8.4


8. Be able to repair surfacefinishes in plaster onbackground surfaces.

52

State the potential hazards connected with carrying out plumbing trade repairs

Describe the personal protectiveequipment (PPE) requirements for carrying out plumbing trade repairs.








1.1

1.2

1.3

Unit content: CSA-L2Occ114 Carry out plumbing trade repairs.


53

Know how to store materials and tools safely in accordance with the givenspecification and manufacturers’ safetyinstructions.


Select and use appropriate personalprotective equipment (PPE) when carrying out plumbing trade repairs.









1.4

1.5

2.1

2.2



54

Store materials and tools in accordance with organisational requirements.


List the types and purposes of tools and equipment required to repair plumbing.

List the materials required to repairdamaged plumbing.



Tools and equipmentHand tools, portable power tools and ancillary equipment.Plumbing including: Fittings and wastes, sinks and sanitary appliances andrainwater goods.

Plumbing including: Fittings and wastes, sinks and sanitary appliances andrainwater goods. Tap washers, different types of ball valves and cisterndiaphragms. Taps, copper and plastic pipes, compression and push-fitfittings, wastes and valves, adhesives and sealants. Sanitary appliances, pipes, connectors, valves, taps.




2.3

2.4

3.1

3.2


3. Know how to prepare forcarrying out plumbingrepairs.

55


Know how to prepare resources in readiness to repair plumbing.

Select the tools and equipment required to repair plumbing.


Calculate- Basic calculations.- Areas.- Volumes.- Linear.- Adding and subtracting lengths and breadths.- Quantities.- To include for percentage of waste materials.

PrepareHand tools, portable power tools and equipment, cleaning pipes, fittings, compression fittings, waste traps.

Tools and equipmentHand tools, portable power tools and ancillary equipment.Plumbing including: Fittings and wastes, sinks and sanitary appliances andrainwater goods.

Calculate- Basic calculations.- Areas.- Volumes.- Linear.- Adding and subtracting lengths and breadths.- Quantities.- To include for percentage of waste materials.




3.3

3.4

4.1

4.2


4. Be able to prepare forcarrying out plumbingrepairs.

56

Select the materials required for carrying out plumbing repairs.

Prepare resources and materials

State the common defects and damage found in areas of plumbing fittings and wastes.


State the common location of isolation points.

List the range of work techniques that can be used for repairing or replacing plumbing components

Identify defective or damaged plumbing and waste components.

Tools and equipmentHand tools, portable power tools and ancillary equipment.Plumbing including: Fittings and wastes, sinks and sanitary appliances. Tap washers, different types of ball valves and cisterndiaphragms. Copper and plastic pipes, compression and push-fit fittings, wastes and valves, adhesives and sealants. Sanitary appliances, pipes, connectors, valves, taps.

-

Defects and damage- Plumbing fittings, pipework and lead work.- Water supply.- Blockages, leaks, damage to pipe fittings, unusual sounds and smells, flow and pressure problems.


Location Stop taps, flow valves, isolation valves.

TechniquesFixing, securing, joining, fitting, removing, flushing, draining, descaling and pressure testing.

Defects and damageCistern diaphragms, ball valves, tap washers and cartridges, WC seats and covers, plastic pipes, plastic traps and plastic fittings.




4.3

4.4

5.1

5.2

5.3

5.4

6.1


5. Know how to repair orreplace plumbing fittingsand wastes.

6. Be able to repair orreplace plumbing fittingsand wastes.

57

Select tools and materials to use to make the repairs.

Shut off or isolate the water supply asnecessary.

Remove defective plumbing and waste components.

Remove, repair or replace defective or damaged plumbing components and test for leaks in accordance with the given task.

Renew defective plastic wastes and test for leaks in accordance with the given specification.

State the common defects and damage found in sanitary appliances.

Describe how to identify defects anddamage to sanitary appliances.

Tools and materialsHand tools, portable power tools, components, lubricants,sealants and descaling solutions.

Isolate including:Being able to identify appropriate isolation points in accordance with the existing system.

RemoveCistern diaphragms, ball valves, tap washers and cartridges, WC seats and covers, plastic pipes, plastic traps and plastic fittings.

Remove, repair or replace including:Descaling, greasing, securing, dismantling, sealing.Components including:Copper and plastic pipes, fittings and waste components.

-

Defects and damage Cracks, chips, unusual sounds and smells, signs of damp, loose/ broken/ damaged components, defective seals. Appliances including: Sinks, toilets, basins, shower trays, baths.

IdentifyVisual and functional operation inspections.




6.2

6.3

6.4

6.5

6.6

7.1

7.2


7. Know how to repair orreplace sanitaryappliances.

58

Describe the common causes of defects and damage to sanitary appliances.

Describe the common hazards encountered when removing damaged and defectivesanitary appliances


Describe the techniques used to reconnect and test replacement materials andcomponents.

Identify defective or damaged sanitary appliances.

Select tools and materials to repair faulty components in accordance with the given specification.

Defects and damage Cracks, chips, unusual sounds and smells, signs of damp, loose/ broken/ damaged components, defective seals. Appliances including: Sinks, toilets, basins, shower trays, baths.

Hazards- Broken sanitary wear.- Stagnant water.- Lifting heavy sanitary items.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.Defects and damage including:Cracks, chips, unusual sounds and smells, signs of damp, loose/ broken/ damaged components, defective seals. Appliances including: Sinks, toilets, basins, shower trays, baths.

TechniquesVisual checking, pressure testing, functional testing of system.

Defects and damageCracks, chips, unusual sounds and smells, signs of damp, loose/ broken/ damaged components, defective seals. Appliances including: Sinks, toilets, basins, shower trays, baths.

Tools and materialsHand tools, portable power tools, sanitary appliances, pipes, connectors, valves and taps.




7.3

7.4

7.5

7.6

8.1

8.2


8. Be able to repair orreplace sanitaryappliances.

59

Isolate or shut off the water supply asnecessary.

Disconnect and remove appliancesconnected to wastes and foul drains.

Install isolating valve in accordance with the given specification.

Adapt or replace existing wastes and traps and fittings and test for leaks in theappliances.

Reconnect water supply and check for leaks.

Isolate including:Appropriate isolation points as applicable to the system in place.

Disconnect including two from the following:Sinks, toilets, shower trays, baths.

InstallIn accordance with regulatory requirements.

Adapt or replaceCopper and plastic pipes, fittings and waste components, using plastic compression and push-fit fittings, adhesives andsealants.

ReconnectChecks including visual inspection and functional check.




8.3

8.4

8.5

8.6

8.7


60

State the potential hazards connected with carrying out wood trade repairs.

Describe the personal protectiveequipment (PPE) requirements for carrying out wood trade repairs.




Equipment including:- Access equipment.- Power tools and equipment.Checks including: - Visual checks in accordance with the manufacturers’ guidelines.- PAT testing.- Regulations.




1.1

1.2

1.3

Unit content: CSA-L2Occ115 Carry out wood trade repairs.


61




Equipment including:- Access equipment.- Power tools and equipment.Checks including: - Visual checks in accordance with the manufacturers’ guide-lines.- PAT testing.- Regulations.

Know how to store materials and tools safely in accordance with the given specification and manufacturers’ safety instructions.


Select and use appropriate personalprotective equipment (PPE) when carrying out wood trade repairs.


1.4

1.5

2.1

2.2






62



Tools and equipmentHand tools, portable power tools and ancillary equipment.RepairsSkirting, architrave, door frame, ironmongery, windows and window ironmongery, gate and fence panel.

Materials- Timber and timber board products, manufactured boards, hardwoods, softwoods, timber manufactured board, e.g. MDF, chipboard and plywood. - Sizes of ironmongery locks (euro barrels, window locking handles) handles, barrels, bolts, latches, letter plates. - Glass / glazing: clear, obscure, common glass patterns by name, single glaze, double glaze.

Store materials and tools in accordance with organisational requirements.


List the types and purposes of tools and equipment required to carry out woodwork repairs.

List the materials required to repairdamaged woodwork.

2.3

2.4

3.1

3.2

3. Know how to prepare forcarrying out wood-traderepairs.





63

Calculate- Basic calculations.- Areas.- Linear.- Adding and subtracting lengths and breadths.- Quantities.- To include for percentage of waste materials.

Resources including:Hardwood, softwood, screws, chipboard, fixings, fillers, fastenings, manufactured board, mdf.

Defects and damageInfestation, natural defects, pre-machined defects, foreign bodies (e.g. nails, grit, dust), dry rot, wet rot, warping, dents, weathering.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.Techniques including:Splicing, replacing, removing.

Tools and equipmentHand tools, portable power tools and ancillary equipment.

Defects or damaged Warping, dry or wet rot, infestation. Components including: Skirting boards, architraves, doors, windows, posts, fencing.


Know how to prepare resources inreadiness to repair woodwork.

State the common defects and damage found in areas of woodwork.


Select the tools and equipment required to repair damaged woodwork.

Identify defective or damaged interior and exterior wood components

3.3

3.4

3.5

3.6

4.1

4.2

4. Be able to prepare forwood-trade repairs





64

MaterialsTimber including:Hardwood, softwood, timber manufactured board, e.g. MDF, chipboard and plywood.Ironmongery including:Sizes of ironmongery locks (euro barrels, window lockinghandles) handles, barrels, bolts, latches, hinges, door stops, letter plates.RepairsSkirting, architrave, door frame, ironmongery, windows and window ironmongery, gate and fence panel.

CalculateCreate a cutting list.

-

ToolsHand tools, portable power tools and ancillary equipment.MaterialsTimber including:Hardwood, softwood, timber manufactured board, e.g. MDF, chipboard and plywood.Ironmongery including:Sizes of ironmongery locks (euro barrels, window lockinghandles) handles, barrels, bolts, latches, hinges, door stops, letter plates.

Defective or damagedSkirting, architrave, door frame, ironmongery, windows and window ironmongery, gate and fence panel.

Select the materials required to repairdamaged woodwork.


Prepare resources in readiness to repair woodwork.

Select tools and materials to for repairs in accordance with the given instructions.

Cut out defective or damaged woodcomponents according to the giveninstruction.

4.3

4.4

4.5

4.6

4.7





65

Renew and replaceSkirting, architrave, door frame, ironmongery, windows and window ironmongery, gate and fence panel. Techniques including: Scribing, splicing, jointing, fitting and fixing and hanging.

Defects and damageInfestation, natural defects, pre-machined defects, foreign bodies (e.g. nails, grit, dust), dry rot, wet rot, warping, dents, weathering.Woodwork including: Window frames, external door frames gates, posts and fencing.


Techniques Splicing, replacing, removing.

Defective or damagedDoor frame, ironmongery, windows and window ironmongery, gate and fence panel.

-

-

Renew and replace defective woodcomponents in accordance with the given specification.

State the common defects and damage found in woodwork.


List the range of work techniques used when repairing or replacing externalwoodwork.

Identify defective or damaged woodwork relating to external woodwork.

Select tools and equipment to use to make the repairs in accordance with the given instruction.

Repairs defective or damaged external woodwork in accordance with the given instruction.

4.8

5.1

5.2

5.3

6.1

6.2

6.3

5. Know how to repair orreplace woodwork.

6. Be able to repair orreplace woodwork.





66

-

-

Apply including:Selection of appropriate timber preservatives and finishes.

Defects and damageEnvironmental, corrosion, wear and tear.Ironmongery including: Loose fixings, hinges, letter plates, springs, handles.

-

TechniquesSecuring, fixing, removing, re-fitting, measuring, marking out.

Defective and damagedHinges, locks, handles, letter plates.

Defective and damagedHinges, locks, handles, letter plates. ToolsHand and portable power tools.

-

Renew posts, fencing components and fix and hang gates in accordance with the given instruction.

Prepare posts in accordance with the given instruction.

Apply protective finishes to externalwoodwork

State the common defects and damage found in door and window ironmongery.

Describe the most efficient and appropriate ways of removing and replacing existing damaged materials and components.

List the range of work techniques used for repairing and replacing door and window ironmongery

Identify defective or damaged door and window ironmongery components.

Select tools and materials to use to install and renew door and window ironmongery.

Adjust door keeps, bolts and latches inaccordance with the given task.

6.4

6.5

6.6

7.1

7.2

7.3

8.1

8.2

8.3

7. State the common defectsand damage found in doorand window ironmongery.

8. Be able to repair orreplace door and windowironmongery.





67

Defects and damage Vandalism, environmental, corrosion, wear and tear.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.- correct preparation.- boarding.- securing materials.

Process including:Face puttied and beaded examples.Removal and disposing including:- Recycling.- General waste.- Disposing of into skips and containers.Legislation including:In accordance with environmental legislation, wastemanagement regulations and COSHH.

ProcedureCorrect preparation.

Methods including:Manual lifting, use of PPE.

-

-

State the common defects and damage found in timber frames or rebates andglazing.

Describe the most efficient and appropriate ways of removing damaged materials,components and securing prior to repair.

Describe the process for removing anddisposing of existing glass safely andefficiently.

State the procedure for preparing andinstalling a rebate for new glazing.

State the methods of manually handling glass for glazing tasks.

Select tools, materials and equipment for the task in accordance with the givenspecification.

Remove and dispose of the existing glass in a safe and controlled manner.

9.1

9.2

9.3

9.4

9.5

10.1

10.2

9. Know how to replaceglazing.

10. Be able to replace glazing.





68

-

-

-

-

Clean out rebates and make them ready for replacement glass.

Measure openings to determine theappropriate glass dimensions.

Fit new glass by installing the requiredbedding materials, springs or other fixings.

Form a suitable finish to any face putties.

10.3

10.4

10.5

10.6





69




State the potential hazards connected with carrying out tiling trade repairs.

Describe the personal protectiveequipment (PPE) requirements for carrying out tiling trade repairs.


1.1

1.2

1.3





Unit content: CSA-L2Occ154 Carry out tiling trade repairs.

70





Know how to store materials and tools in accordance with the organisationalrequirements.

Describe how to protect the work and itssurrounding area from damage inaccordance with the given instruction.

Select and use appropriate personalprotective equipment (PPE) when carrying out tiling trade repairs.


1.4

1.5

2.1

2.2






71



Defects and damageTiles (cracked, chipped, broken, loose), damp/ingress ofmoisture, loose background surfaces, inadequate grouting, incorrect use of grout and adhesives.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.- correct preparation.- singular and multiple tiles.

Store materials and tools in accordance with the organisational requirements.

Protect the work and its surrounding area from damage in accordance with the given instruction.

State the common defects and damage found in areas of wall and floor tiling.


2.3

2.4

3.1

3.2

3. Know how to carry outrepairs to wall and floortiling.





72

Techniques- Removal of existing tiles and components using hand and power tools.- Removal of original tile adhesive bed.- Preparation of background surfaces to accept replacement tiles e.g. cleaning, priming, keying in.- Marking and cutting tiles to size and shape.- Cutting components to size eg trims.- Matching replacement tiles to existing pattern.- Preparation and mixing of mortars, adhesives, grouts, prim-ers, bonding agents.- Background replacement e.g plaster/render mortar mix.- Positioning, spacing and fixing of tiles.- Application of mortars and adhesives.- Finishing – grouting and sealing.- Use of appropriate hand and power tools, measuring and levelling equipment.

Calculate- Basic calculations.- Measuring and marking out.- Height.- Areas.- Linear.- Adding and subtracting lengths and breadths.- Quantities, sizes and types of wall and floor tiles and trims for different job requirements. - To include for percentage of waste materials.

-

List the range of work techniques used for carrying out repairs to wall and floor tiling.

Calculate the required materials for carrying out the repair task.

Identify defective or damaged tiles and loose background surfaces.

3.3

3.4

4.14. Be able to carry outrepairs to wall and floortiling.





73

Tools and materials Hand tools, specialist cutting tools, portable power tools and ancillary equipment. Wall and floor tiles, trims, adhesives, grout, bonding agents and sealants.

Defective and damagedRemoval of grout and tile bed, measuring, marking out,trimming, cutting, chiselling, hammering and hacking.

Defective and damagedRemoval of old adhesive/grout, prepare surface accordingly, apply adhesive mix to background surface.

Fix including:Edge trims, corner trims and expansion joints as applicable.

-

-

-

Select tools and materials to remove and renew tiles and background surfaces inaccordance with the given instruction.

Remove defective or damaged tiles inaccordance with the given instructions.

Make good defective or damaged surfaces in accordance with the given instruction.

Fix associated fittings and fixings to wall and floor tiles in accordance with the given instruction.

Position and fix tiles to match existing pat-terns on background surfaces.

Apply grout to tiled surfaces for completion

Apply sealants to tiled surfaces andbackgrounds for completion

4.2

4.3

4.4

4.5

4.6

4.7

4.8





74




State the potential hazards associated with carrying out roofing trade repairs.

Describe the personal protectiveequipment (PPE) requirements for carrying out roofing trade repairs.


1.1

1.2

1.3





Unit content: CSA-L2Occ155 Carry out roofing trade repairs.

75





Describe how to store materials and tools safely in accordance with the givenspecification and manufacturers’ instructions.


Select and use appropriate personalprotective equipment (PPE) when carrying out roofing trade repairs.


1.4

1.5

2.1

2.2






76



Types of toolsHand tools, portable power tools and ancillary equipment.

MaterialsAppropriate types of roof tiles and slates, mortar mixes,bedding materials, sealants, nails, clips, fastening, brackets, flashing kits, sarking felt.

CalculateRoof slates and tiles- Basic calculations.- Measuring and marking out.- Areas.- Linear.- Ratios.- Quanities. - Adding and subtracting lengths and breadths.- To include for percentage of waste materials.

Store materials and tools in accordance with the given specification and manufacturers’ instructions.

Protect the work and its surrounding area from damage in accordance with the given instructions.

List the types and purposes of tools and equipment required to repair roofing.

List the materials required to repairdamaged roofing.

State how to calculate the required materials for the repair task.

2.3

2.4

3.1

3.2

3.3

3. Know how to preparefor carrying out roofingrepairs.





77

Resources including: Cement, mortars, additives, roof tiles, slates, hand tools, portable power tools and equipment.

Roofing structures including:Tile and slate roofing, rainwater goods and proprietary lashings.Tools and equipment including:Hand tools, power tools and ancillary equipment.

Roofing structures including:Tile and slate roofing, rainwater goods and proprietaryflashings.Materials including: Cement, mortars, additives, roof tiles, slates, hand tools,portable power tools and equipment.

Calculate- Basic calculations.- Measuring and marking out.- Height.- Areas.- Linear.- Adding and subtracting lengths and breadths.- Quantities and types of wall and roof tiles and accessories for different job requirements. - To include for percentage of waste materials.

-

Surfaces including: Tile and slate roofing, rainwater goods and proprietaryflashings.

Describe how to prepare resources in readiness to repair roofing structures.

Select the tools and equipment required to repair roofing structures

Select the materials required to repairdamaged roofing structures.


Prepare resources in readiness to repair roofing structures.

Prepare surfaces in readiness to repairroofing structures.

3.4

4.1

4.2

4.3

4.4

4.5

4. Be able to selectresources and prepareareas for roofingstructures.





78

Defects and damageCracked and broken tiles/slates, missing tiles/slates, mortardecay on joints, abutments, moss deposits, damage from weathering and the elements, leaks due to age andweathering.


-

Defective and damagedTiles, defective/damaged battens and sarking felt.

Tools and materialsTiles, sarking felt, battens, sand, cement, associated fixings and fittings, hand tools, portable power tools and equipment.

-

Defective and damagedTiles, defective/damaged battens and sarking felt.

-

State the common defects and damage found in areas of tile and slate roofing.

Describe the most efficient and appropriateways of removing existing damagedmaterials and components.

List the range of work techniques used for laying or fixing replacement materials and components into place.

Identify defective or damaged roof tiles and roof coverings.

Select tools and materials in accordance with the given instructions.

Remove ridge tiles where necessary in accordance with the given instructions

Remove defective or damaged roofingcomponents in accordance with the given specification.

Renew and replace roofing components to match existing in accordance with the given instructions.

5.1

5.2

5.3

6.1

6.2

6.3

6.4

6.5

5. Know how to repair tileroofing.

6. Be able to repair andreplace roofing tiles.





79

-

Defects and damagePipework, guttering, rainwater components and lead work: Down pipes, hopper heads, shoes, bends, angles, stop-ends, running-outlets and brackets. Blockages caused through weather and the elements, birds’ nests, moss deposits. Leakages, loose/worn brackets and fixings.

Ways of removing- appropriate hand and power tools for removal.- using ancillary equipment.- with appropriate PPE.- incorporating the use of access equipment.

TechniquesPositioning, fitting, securing, drilling, fastening, measuring,cutting, sealing, jointing, replacing.

Defective or damagedGuttering, downpipes and pipework, lead flashing, stop-ends, junctions, bends, angles, running-outlets, support brackets, fixings and sealants.

ToolsHand tools, portable power tools and ancillary equipment.MaterialsGuttering, downpipes and pipework, lead flashing, stop-ends, junctions, bends, angles, running-outlets, support brackets, fixings and sealants.

Replace and re-bed roof tiles and slates as necessary in accordance with the given instructions.

State the common defects and damage found in rainwater goods.


List the range of work techniques used for repairing and replacing rainwater goods.

Identify defective or damaged rainwater components.

Select tools and materials to use to make repairs or installations in accordance with the given specification.

6.6

7.1

7.2

7.3

8.1

8.2

7. Know how to repairrainwater goods.

8. Be able to repair rainwatergoods.





80

Defective and damagedGuttering, downpipes and pipework, lead flashing, stop-ends, junctions, bends, angles, running-outlets, support brackets, fixings and sealants.

Install and reconnectGuttering, downpipes and pipework, lead flashing, stop-ends, junctions, bends, angles, running-outlets, support brackets, fixings and sealants.

Defects and damageTears in lead flashing, lifting of lead flashing, weathering,cracking at pointing joints.

Ways of removing- appropriate hand and power tools for removal.- specialist tools.- using ancillary equipment.- with appropriate PPE.- according to environmental legislation.- recycling.

TechniquesMeasuring, marking out, forming to shape, pointing, jointing, positioning, fixing, aligning, matching, securing, use of different types of sealants.

Faults including:- Carrying out visual checks.- Checks recommended by the manufacturer.

Tools and materialsHand tools, portable power tools, lead or plastic flashings kits, mortar, sealants.

Remove defective or damaged rainwater components.

Install and reconnect replacementrainwater components and test inaccordance with the given instructions

State the common defects and damage found in proprietary flashings.

Describe the most efficient and appropriate ways of removing existing damagedmaterials and compnents.

List the range of work techniques used for carrying out repairs or replacement ofproprietary flashings.

Locate faults in flashings.

Select tools and materials to use to make repairs.

8.3

8.4

9.1

9.2

9.3

10.1

10.2

9. Know how to carry outrepairs and replacementof proprietary flashings

10. Be able to repairproprietary flashings.





81

Remove and replace- Use of appropriate hand and power tools, specialist tools and ancillary equipment.- Use of appropriate materials e.g. lead, plastic.

-

Remove and replace defective or damaged flashings in accordance with the givenspecification.

Repair or renew sand or cement filler to lead flashings in accordance with the given instruction.

10.3

10.4





82

Methods- Liasing with suppliers and clients. - Keeping them informed of the situation.

Alternative methods- Verbally, fax, email, text message and letters.

Checks- Materials delivered according to reference notes.- Check the order information. - Check the storage facilities, lifting capabilities (kinetic and mechanical).- Safe and clear path to storage.- Site survey undertaken.- Atmospheric considerations.

Reassure customers- Knowledge of buiness and of job to be undertaken.- CSCS cards qualified tradesperson. - Personal presentation.- Clear organisational structure and leadership.

Managing- Giving reasonable deadlines.- Keeping the customers informed.- Keeping to programs of work.- Liaising with suppliers and customers.

Process- Feedback sheets.- Regular customer contact.- Quality assurance.- Liaising with suppliers and customers and keeping them informed.

Identify methods of dealing with customer’s needs promptly.

Describe alternative methods of clear and precise communication with customers.

List suitable pre-delivery and installation checks.

Describe examples of how to reassure customers and increase their confidence in dealing with the organisation.

Describe examples of managing contact time with customers in a way which isefficient and assuring.

State the process involved in dealing with customers from initial contact to service delivery.

1.1

1.2

1.3

1.4

1.5

1.6

1. Know how to buildcustomer confidence inthe service provided bythe organisation.




Unit content: CSA-L2Occ88 Develop customer relationships.

83

Issues- Lack of knowledge.- Lack of appropriate tools.- Poor presentation.

Solutions- Effective communication- Giving reasonable deadlines.- Keeping the customers informed.- Keeping to programs of work.- Liaising with suppliers and customers.

Issues- Aesthetic considerations.- Work over running.- Lack of knowledge.- Lack of appropriate tools.- Poor presentation.

Customer requirements- Aesthetic considerations.- Managing expectations.- Clear communication. - Keeping the customers informed.- Keeping to programs of work.- Liaising with suppliers and customers.

Planning StepsDesign programme of work to discuss with customer.

Record- Orders.- Quotation.

Describe possible issues which might cause lack of customer confidence.

Describe possible solutions to issues which might arise when delivering customerexpectations.

Describe examples of how issues may be overcome.

State how the organisation’s and operative’s perception of delivering customerrequirements might differ from thecustomer’s.

Produce suitable planning steps which could provide added customer assurance in delivery and installation schedules.

Record existing pre-delivery and installation communications between customers and the organisation.

1.7

1.8

1.9

1.10

2.1

2.2

2. Be able to build customerconfidence in the serviceprovided by theorganisation.





84

Investigate- Deliveries of products and materials.- Stock levels. - Materials delivered according to reference notes.- Check the order information. - Check the storage facilities, lifting capabilities (kinetic and mechanical).- Safe and clear path to storage.- Site survey undertaken.- Atmospheric considerations.

Scope- Understanding or organisation structure and leadership. - Understanding of job role. - Knowledge of buiness and of job to be undertaken.- CSCS cards qualified tradesperson. - Personal presentation.- Clear organisational structure and leadership.

Methods- Accurate use of forms and record keeping.

Purchasing and delivery processes- Orders. - Delivery notes.- Timescales.- Specifications.- Drawings.

Identifying- Customer consultations.- Accurate use of forms and record keeping.

Investigate possible delays or failures, which might lead to customer complaints.

Describe the scope of own authority indelivering customer requirements.

Describe methods an organisation can use to recognise customer expectations.

Describe the purchasing and deliveryprocess for prospective customers.

Describe ways of identifying customer needs and expectations.

2.3

3.1

3.2

3.3

3.4

3. Know how to understandand meet the continuingneeds and requirementsof customers.





85

Compare- Schedules of work.- Clear communication.- Clear perspective for both parties.

Customer relations- Improved motivation.- Avoid conflict.- Comply with equallity and diversity.- Meeting deadlines. - Understanding or organisation structure and leadership. - Understanding of job role. - Knowledge of buiness and of job to be undertaken.

Conflict- Incorrect materials.- Deadlines are not met.- Pricing issues.- Aesthetic considerations.

Solutions- Effective communication.- Effective timelines and charts.- Giving reasonable deadlines.- Keeping the customers informed.- Keeping to programs of work.- Liaising with suppliers and customers.

Compare customer perspective in relation to own and the organisation’s viewpoint.

Describe how effective team work can build better customer relations.

Give examples of instances whereorganisational needs, personal needs and customer needs might lead to conflict.

Describe possible solutions to such areas of conflict.

3.5

3.6

3.7

3.8





86

Expectations- Customer requirements.- Timescales.- Keeping up to date with current products.- Presentation.- Aesthetic considerations.- Understanding of warranties.- After sales services.

Needs- Supplier consultations.- Accurate use of forms and record keeping.- Scheduling.- Effective and clear program of work.

Timescales- Scheduling own work.- Keeping customer informed.- Knowledge of business and job to be undertaken.

Customer uncertainty- Knowledge of own work.- Consulting the schedules of work. - Drawings.- Specification.

Customer uncertainty- Pricing.- Tenders.- Other trade timescales.- Additional work required by the customer.

Research and report on expectations of existing and possible customers.

Record own needs as a customer of other organisations.

Plan and produce probable timescales for delivering a variety of services or products.

Describe areas of customer uncertainty which could be clarified without consulting others.

Describe areas of customer uncertainty which would have to be referred to others for clarification.

4.1

4.2

4.3

5.1

5.2

4. Be able to understand andmeet the continuing needsand requirements ofcustomers.

5. Know how to develop anongoing relationshipbetween customers andthe organisation.





87

Options- After sales products and care.- User manuals.- Asethetic considerations.

Issues- Complaints.- Initial inspection.- Snagging.

Ways- Cleaning.- Follow up inspection.

Guarantees- Manufacturer guarantees.- Company specific guarantees.

Information- Extra services.- Cleaning service.- Company specific details.- Customer care lines.- Extra products.

Methods- Satisfaction feedback survey.- Verbally.- Email.

List possible options for providing customers with extra products, services or information.

List the possible issues which may require a revisit to customers.

Describe possible ways of includingadditional after sales service.

Describe what forms of guarantees could be given on products and/or services provided to customers.

Identify information which could be passed on to customers to facilitate after salesservice.

Describe possible methods of conveying customer feedback to the organisation.

5.3

5.4

5.5

5.6

5.7

5.8





88

ProcessesPositive- Publicising.- Standardising experience.- Advertising.- Testimonials.Negative- Dispute resolution.- Gaining knowledge.

Clarify areas- Using pre existing information.- Using different information sources.

Method- Verbally.- Email.

Methods- Satisfaction feedback survey.- Verbally.- Email.

Describe the possible processes which could be used for acting on customerfeedback (both positive and negative).

Clarify areas of customer uncertainty using own knowledge and by referring to others as necessary.

Provide a suitable method for comparing guarantees and warranties on a range of products/services provided.

Research existing methods of collecting customer feedback.

5.9

6.1

6.2

6.3

6. Be able to develop anongoing relationshipbetween customers andthe organisation.





89

Disposal of waste

Hazards

Health and safety control equipment

Information sources

Legislation and officialguidance

Maintenance

Protect work

Resources

Safe working practices

Environmental responsibilities, organisational procedures, maufacturers’ information, statutory regulations and official guidance.

Identified by risk assessment, methods of work, manufacturers tech info, statutory regulations and official guidance.

Identified by the principles of protection for occupational use, types and purpose of each type, work situations andgeneral work environment:- collective protective measures- personal protective equipment (PPE)- respiratory protective equipment (RPE)- local exhaust ventilation (LEV).

Specifications, schedules, method statements, risk assessments, manufacturers’ information and regulations governing buildings.

This relates to the operative’s responsibilities regarding potential accidents and health hazards whilst working in the workplace, below ground level, in confined spaces, at height, with tools and equipment, with materials and substances, with movement/storage of materials and by manual handling and mechanical lifting.

Operative care of hand tools and/or portable power tools and ancilary equipment.

Protect work against damage from general workplace activities, other occupations and adverse weather conditions.

Materials, components and equipment relating to types, quantity, quality, sizes and the sustainability of standard and/or specialist resources. In relation to selection of resources, know and understand:- the characteristics, quality, uses, sustainability, limitations and defects associated with the resources and how defects should be rectified.- how the resources should be used and how any problems associated with the resources are reported.- the organisational procedures to select resources, why they have been developed and how they are used.- the hazards associated with the resources and the methods of work and how they are overcome.

Why, when and how health and safety control equipment should be used.

Additional Information

90

Abrasive

Abutment

Bedding

Blistering

Blown Surfaces

Dot and Dab

Efflorescence

Fungal Attacks

Industrial standards

Keying

Kinetic Lifting

Lifting

Mortar

Material used for smotthing wood, includes glass paper.

A structure built to support the lateral pressure of an arch or span, often taking a horizontal force from an arch as well as its weight.

The process of laying in position a brick, piece of stonework.

Blistering occurs when the top coat of paint becomes detached from surface beneath it.

Old surfaces which have become powdery over time.

A process of fixing plasterboard to a solid wall.

Efflorescence is caused when soluble salts and other water dispersible materials come to the surface of concrete and mortars.

Fungal attacks are the biological decay of timber caused by fungus consuming organic material.

Minimum standards of quality of completed work.

Keying provides a surface which plaster or render can adhere to.

Kinetic lifting is the correct manual handling technique for moving materials.

A defect which may include knocks, tears, blistering, etc.

A mixture of sand, cement and/or lime and water used for laying bricks.

Glossary of Terms

Term Definition

91

Needles

Paint Kettles

PPE - collective & personal measures

Propping

Rocking

Sarking Felt

Scrim

Soffit

Spalling

Specification

Splicing

Swingback

A needle is a temporary beam designed to support walls during construction work.

A container with a handle used to hold paint during use.

Collective measures protect more than one person at any one time, e.g. scaffolds, nets, guardrails. Personal control measures rely upon personal protective equipment and only protect the user, e.g. lanyard, hard hat.

Propping is a technique which helps to keep a structure stable whilst it is being worked on.

Rocking is caused when paving has an uneven base, therefore moving when pressure is applied to one side.

Self-adhesive tape or jute hessian cloth used to prevent cracking when plastering onto plasterboard.

This is the underside of the eaves that is fixed to the back of the fascia and the wall. It forms an enclosed element all around the building.

The underside of an architectural structure such as an arch, a balcony, or overhanging eaves.

Spalling occurs when bricks are too soft and porous. This permits the brick to absorb and retain too much water which then can freeze and expand breaking away the brick surface.

Instruction detailing types of materials and methods of work to be used.

A splice joint is a woodworking joint used to join two materials end-to-end. Types of splice joints include: half lap slice, bevel lap splice, tabled splice and tapered finger spice.

A type of ladder, used particularly when finishing interior components.

Glossary of Terms

Term Definition

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