Novalog IPNovalog IPCommunications Management SuiteCommunications Management Suite

In association with MITIn association with MIT

About Impilo About Impilo Communications (iC3)Communications (iC3)In association with MITIn association with MITVoice and Data Solutions • MIT has been involved in

the industry since the mid 1980’s. It is an innovative

software house specialising in solutions for the management of voice and data communications.

• Based in Boksburg (Gauteng), iC3 has a

range of products that are currently serving hundreds of clients, including many

“blue chip” and Government organizations within SA and world-wide.

Novalog IP Suite: Call ManagementNovalog IP Suite: Call Management

Supports TDM & IP across multiple vendors and interfaces (IP / Supports TDM & IP across multiple vendors and interfaces (IP / serial / dial-up / FTP / SQL) at multiple locations with variable tariffsserial / dial-up / FTP / SQL) at multiple locations with variable tariffs

SQL database featuring a flexible multi-user secure web interfaceSQL database featuring a flexible multi-user secure web interface

Cost management structured by group, country, site, department Cost management structured by group, country, site, department and extension delivered by web, e-mail, Excel and PDF exportand extension delivered by web, e-mail, Excel and PDF export

Comprehensive reporting of all key performance indicators: fully Comprehensive reporting of all key performance indicators: fully automated or ad-hoc, all user configurableautomated or ad-hoc, all user configurable

24/7 Sentinel call fraud detection (by cost, duration, dialled number 24/7 Sentinel call fraud detection (by cost, duration, dialled number and traffic volume) with e-mail and / or SMS alertsand traffic volume) with e-mail and / or SMS alerts

Integrated web-based directory management including import from Integrated web-based directory management including import from PBX, LDAP server (Active Directory), XML or spreadsheetPBX, LDAP server (Active Directory), XML or spreadsheet

Top-Level Reports(e.g. Departmental Summary)

Mid-Level Reports(e.g. Extension Summary)

Low-Level Reports(e.g. Itemised Calls List)

Call ManagementCall ManagementWeb Interface

Call ManagementCall ManagementWeb Interface – High Level

Departmental Summary

Communications overview of entire organisation, ordered by

departmental hierarchy.

User can click on individual departments in order to create

targeted mid-level reports (such as the Extension

Summary).

The Site Summary report is comparable, but structured by

telephone system.

Call ManagementCall ManagementWeb Interface – Mid Level

Extension Summary

Communications overview of a single department, initially

ordered by extension number.

User can click on individual extensions in order to create

targeted low-level reports (such as the Itemised List).

The Extension Summary can be used to view the entire

organisation if desired, and can also be run as a real-time view.

Call ManagementCall ManagementWeb Interface – Low Level

Itemised Calls List

Full details of all telephone calls made or received by the

selected extension.

As with all the other web reports, information can be

printed off, exported into Excel format or directly e-mailed to

one or more addresses.

When viewing any report, the user can change dates and other parameters on-the-fly.

Call ManagementCall ManagementWeb Interface – Console Statistics

TTA Summary

Detailed analysis of operator performance, monitoring not

only the speed of response but also unanswered call numbers (and how long the caller waited

before hanging up). The CLI details of lost calls can be

accessed with a single click.

Novalog IP also provides the Console Summary report, a special variant of the widely-

used Extension Summary that specifically targets consoles.

Call ManagementCall ManagementNovalog IP Suite: 24/7 Sentinel

• Dedicated alarms & exceptions “watchdog” moduleDedicated alarms & exceptions “watchdog” module

• Can provide alerts via e-mail and / or SMS text messageCan provide alerts via e-mail and / or SMS text message

• Detects “exceptional” calls: cost, duration, dialled numberDetects “exceptional” calls: cost, duration, dialled number

• Detects “threat” calls: incoming to modems, LAN gatewaysDetects “threat” calls: incoming to modems, LAN gateways

• Detects “anomalies”: unusually high trunk usage patternsDetects “anomalies”: unusually high trunk usage patterns

Novalog IP Suite: Asset ManagerNovalog IP Suite: Asset Manager

Provides complete automated auditing of both TDM and IP PBXs Provides complete automated auditing of both TDM and IP PBXs for management or migration of single sites or entire estatesfor management or migration of single sites or entire estates

Reports on hardware: cabinet maps; card types, revisions and Reports on hardware: cabinet maps; card types, revisions and capacities; handset quantities by type and modelcapacities; handset quantities by type and model

Reports on configuration: call routing, firmware revisions, software Reports on configuration: call routing, firmware revisions, software options and licensing, Classes of Service / Restrictionoptions and licensing, Classes of Service / Restriction

Comparison reports on moves and changes: hardware changes, Comparison reports on moves and changes: hardware changes, firmware changes, routing and configuration changesfirmware changes, routing and configuration changes

Anti-fraud reporting on call forwarding configurationAnti-fraud reporting on call forwarding configuration

SQL database featuring a flexible multi-user secure web interface SQL database featuring a flexible multi-user secure web interface with e-mail, Excel and CSV export optionswith e-mail, Excel and CSV export options

Asset ManagerAsset ManagerWeb Interface – PBX Summary

Complete overview of PBX resources including software

revision, cards and circuit capacities (total and available).

Detects and identifies circuits that are out-of-service or even semi-programmed (seemingly used, but serving no purpose).

Provides instant graphical indication of capacity status.

Asset ManagerAsset ManagerWeb Interface – Configuration Tree

Provides a familiar interface for navigating through all of the

configuration data for a PBX as an alternative to the direct

searching capabilities.

User can drill right down through all of the available data into the configuration settings of a single handset, all with a

few clicks of a mouse.

Includes details of software options, cabinets, cards, route plans, trunk groups, firmware revisions, classes of service

and handset forwarding.

Asset ManagerAsset ManagerWeb Interface – Handsets / ACD

Full count and type of all handsets and devices. Clicking

on a type launches search functions and displays further details (PLID, MAC address,

firmware revision, etc).

Provides directory information, details of any ACD agents, and

a complete list of all handset forwarding settings.

As with all other Asset Manager reports, information

can be printed, output into Excel or CSV format, or sent

out directly via e-mail.

Asset ManagerAsset ManagerWeb Interface – Fraud Risks Report

Detects any extensions forwarded to particular external destination types, including mobiles and international numbers. Also highlights other PBX configuration weaknesses

(such as unsecured DISA ports).

Novalog IP Suite: Directory ManagementNovalog IP Suite: Directory Management

Automated directory import from CSV spreadsheet, PBX or Active Automated directory import from CSV spreadsheet, PBX or Active Directory (or other LDAP server)Directory (or other LDAP server)

Web-based and client-based tools for directory management and Web-based and client-based tools for directory management and directory look-upsdirectory look-ups

Supports ad-hoc notes for all directory members triggered by time Supports ad-hoc notes for all directory members triggered by time and dateand date

Configurable quick-reference pages for display of additional Configurable quick-reference pages for display of additional information (supplier numbers, taxi firms, airport info lines, etc)information (supplier numbers, taxi firms, airport info lines, etc)

Provides both standard and user-defined information fields for all Provides both standard and user-defined information fields for all directory entriesdirectory entries

Novalog IP Suite: ACD ReportingNovalog IP Suite: ACD Reporting

Real-time Agent status view available via flexible web interface for Real-time Agent status view available via flexible web interface for ACD Supervisors, ACD Agents, or display on plasma screenACD Supervisors, ACD Agents, or display on plasma screen

Agent performance via timeline reporting and key performance Agent performance via timeline reporting and key performance indicatorsindicators

Comprehensive tracking of ACD path statistics including calls Comprehensive tracking of ACD path statistics including calls interflowed in and outinterflowed in and out

E-mailing and Excel export optionsE-mailing and Excel export options

Configurable Agent PC Wallboard softwareConfigurable Agent PC Wallboard software

ACD ReportingWeb Interface – ACD Management

ACD Live View

Provides real-time ACD monitoring capabilities.

Novalog IP can provide agent summaries and individual

statistics, including complete agent activity timelines.

The reporting options also include analysis of ACD group

routing patterns.

Novalog IP Suite: Alarm SentinelNovalog IP Suite: Alarm Sentinel

24 / 7 monitoring of PBX alarms via serial, IP or SNMP24 / 7 monitoring of PBX alarms via serial, IP or SNMP

Delivers real-time detailed alarm information via e-mail and / or Delivers real-time detailed alarm information via e-mail and / or SMS text message notificationsSMS text message notifications

Alert procedure can be varied depending on time, day, PBX and Alert procedure can be varied depending on time, day, PBX and alarm severityalarm severity

Provides secure web-based reports and statistics for all alarm Provides secure web-based reports and statistics for all alarm eventsevents

Optional monitoring of PBX room temperatureOptional monitoring of PBX room temperature

Alarm ManagementAlarm ManagementHardware & PBX integration

IP PBX

NON-IP PBX

Client Alarm Module

E-mail SMS

LAN

SNMP via LAN

NetBufferSerial Link

LAN

Alarm Server

HTTP Request

Novalog IP Suite: Personal Call BillingNovalog IP Suite: Personal Call Billing

Supports import of both mobile carrier CDR billing data and PBX Supports import of both mobile carrier CDR billing data and PBX call datacall data

Web-based interface for user identification of individual personal Web-based interface for user identification of individual personal callscalls

Secure self-learning of personal numbers on a per-user basisSecure self-learning of personal numbers on a per-user basis

Provides land-line and mobile personal call reports for e-mail to the Provides land-line and mobile personal call reports for e-mail to the payroll teampayroll team

Integrated with Sentinel anti-fraud system to provide close Integrated with Sentinel anti-fraud system to provide close monitoring of personal call activitiesmonitoring of personal call activities

Novalog IP Suite: Custom ReportsNovalog IP Suite: Custom Reports

MIT are both an accredited Mitel Development Partner and a MIT are both an accredited Mitel Development Partner and a proven software engineering team. Recent bespoke development proven software engineering team. Recent bespoke development has included the following projects:has included the following projects:

HyperDirectory. Advanced collation system that allows vastly HyperDirectory. Advanced collation system that allows vastly disparate data sources to be combined together either for disparate data sources to be combined together either for population of Active Directory, or as an equivalent data store.population of Active Directory, or as an equivalent data store.

Voice Message Distribution System allowing propagation of Voice Message Distribution System allowing propagation of voicemail messages across a global network of MN3300’s.voicemail messages across a global network of MN3300’s.

Custom Directory Search web interface development.Custom Directory Search web interface development.