November 11November 11thth

1. By law _________ has to be shown 1. By law _________ has to be shown at least once a term in every class I at least once a term in every class I teach.teach.

a.a. Expectancy Expectancy TheoryTheory

b.b. Theory XTheory X

c.c. Theory YTheory Y

d.d. Mazlow’s Mazlow’s Hierarchy of Hierarchy of needsneeds

2. __________ occurs when employees 2. __________ occurs when employees are given the power in their jobs to do the are given the power in their jobs to do the things necessary to satisfy and make things necessary to satisfy and make things right for customers.things right for customers.

a.a. EmpowermentEmpowerment

b.b. Servant Servant LeadershipLeadership

c.c. CompensationCompensation

d.d. High TurnoverHigh Turnover

3. Which of the following is NOT 3. Which of the following is NOT one of the costs of high turnover?one of the costs of high turnover?

a.a. RecruitingRecruiting

b.b. Lost customers Lost customers who were loyal to who were loyal to fired employeefired employee

c.c. Training & Training & RecruitingRecruiting

d.d. Improved Improved employee moraleemployee morale

4. If I view employees as unreliable and 4. If I view employees as unreliable and thus must be closely supervised and thus must be closely supervised and controlled and given economic controlled and given economic inducements to perform properly. I am inducements to perform properly. I am probably using _________ to motivate.probably using _________ to motivate.

a.a. Hierarchy of Hierarchy of needsneeds

b.b. Theory XTheory X

c.c. Theory YTheory Y

d.d. Expectancy Expectancy TheoryTheory

5. Which holiday is the University 5. Which holiday is the University choosing not to celebrate today? choosing not to celebrate today?

a.a. Veteran’s DayVeteran’s Day