FFM Pro Launch- Sales Training November, 2011

1

Agenda

FFM Pro Overview

FFM Pro Pricing

FFM Pro Launch Plan

FFM Device Update

Government Sales Opportunities

New On-boarding Process

New Account Outreach Campaign

Q&A

2

FFM Pro Overview

3

Selling at Highest Value Level – FFM Pro

4

FFM Pckg

Package Emphasis Who Should Buy It

Pro Full featured version for maximizing savings and efficiencies with rich data capture including photos and signatures, full job configurability, availability calendar and worker recommendations, workflows, and audible driving directions (with VZ Navigator), plus Basic features

Companies who want meaningful operational advantages beyond location tracking. Full functionality on smart phones.

Basic Enables basic automation capabilities with electronic timecards, simple job dispatch, text driving directions, forms and messaging, plus location-based features in limited

Companies needing basic automation capabilities for manual processes

Limited Purely location-based management of your mobile workforce with detailed worker location, time and date information.

Companies that want only location, time and travel information

Field Force Manager Package Features

5

Feature DescriptionField Force

ManagerLimited

Field Force Manager

Basic

Field Force Manager

Pro

Worker mapsShows historical GPS points that provide time, date, and speed of mobile worker travel.

Industry-smart setup wizardConfiguration tool that allows you to set preferences and settings in the Web portal based upon your industry.

GeofencingCreate custom geographic regions and set up alerts when field workers travel in or out of them, or when designated speeds are exceeded.

Stop/travel reporting Provides field worker stop and travel reports that can be exported.

GPS alertsProvides automated alerts to administrator or dispatcher when an event such as speeding or stopping occurs.

Location-aware timesheets Allows field workers to submit timesheets from the field. –

Mobile formsAllows field workers to capture data, such as inventory and customer information, while in the field. –

Simplified job dispatch Send and receive job information to and from field workers. – Turn-by-turn driving directions

Provides field workers with text-based driving directions from their current location to a job or other location. –

Integrated messaging Send one-way messages to field workers from the Web portal. –

Worker monitor alertsProvides proactive alerts to administrator or dispatcher when an event does not occur, such as no GPS collection. –

Job monitor alertsProvides proactive alerts to administrator or dispatcher when a job is not started or completed. – –

Configurable job dispatchSend job information to field workers with the ability to track job life cycle and report on job activities. – –

Availability calendar and recommend worker

Advanced dispatch tools to get the right worker to the right job.

Supervisor Timecards Manage timecards for multiple workers; start or end worker shifts in a single click. – –

Workflow rulesProvides functionality to automatically perform actions based on GPS or other activity. – –

Picture Capture Allows field workers to capture a picture as part of their job form. – – Enhanced navigation (audible turn-by-turn directions)

Access to audible turn-by-turn directions. (On supported devices only. Requires VZNavigator subscription or Google Maps with Navigation.) –

Web-service integration APIs Varied levels of Open Web-service APIs available to push/pull data. Additional support services available for a fee. –

Available — Not Available

New Field Force Manager Pricing

6

Field Force Manager*Monthly Access per

Phone Basic Phone Monthly Price Smartphone Monthly Price†

Feature added to a qualifying voice plan

Minimum Data Plan (75MB)

TotalMinimum

Data Plan (2GB)Total

Limited $15 $10 $25 $30 $45

Basic $20 $10 $30 $30 $50

Pro* $25 $10 $35 $30 $55

Effective Sept 29, 2011

New Pricing, Simply Put

7

New Field Force Manager Bundles

Notes:

* Bundle pricing will remain in effect as long as subscriber keeps Push to Talk and Field Force Manager service on a mobile number.

** FFM Only plan is available on select Basic Phones. Regular voice calls are blocked to all numbers other than 911 and 611. If this block is removed, regular domestic voice calls will be 25¢ per minute. 

8

Field Force Manager Bundles

BundleRegular Monthly

Price

Bundled Monthly

Price

Data Plan Requirement

Savings per Month

Code

Push to Talk Only Plan + FFM Basic*

$29.99 + $20.00

$49.99$45 N/A $4.99 83035

Push to Talk feature + FFM Basic*

$5 + $20.00$25.00

$20 $10.00 $5.00 75158

Field Force Manager Only Plans

Bundle Monthly Price

Code

FFM Only (no voice) – Limited**

$24.99 83428

FFM Only (no voice) – Basic**

$29.99 85701

Top tier marketing materials updated for messaging, branding; produced by VZW

Submitted to VZW legal 9/28, available on or before 10/5

Launch Plan: Collateral

9

High Level Materials Key Xora Materials

•FFM Overview Flyer•FFM Overview Presentation (5 slides)•FFM Presentation Builder Slide (1 slide)•FFM for Android Flyer•FFM for Android Presentation Builder Slide (1 slide)•Direct Mail Android Flyer•Webinar Flyer

•Click-through Demo – DONE!•3-pager w/Feature Matrix•Updated FFM Sales Presentation

Top tier product & support materials - also submitted to VZW legal on 9/28

Additional marketing materials – release TBD

Launch Plan: Collateral

10

Product & Support Materials Additional Marketing Materials

User Guides•Getting Started Guide•User Guides - Devices: BREW, WinMo, Blackberry, Android•Getting Started Web ApplicationAdditional Support MaterialsWelcome LetterWorker FAQBest Practice Implementation Guide

On Xora List•ROI Calculators•Data Usage Calculator•Integration Brochure

On VZW List•NPFFM bundle promo slick•FFM BlueTree slick •FFM & PTT bundle promo slick (#1) •FFM & PTT bundle promo slick (#2) •FFM and PTT slick •ABC FFM & PTT bundle promo slick •FFM for Android slick (#2)•FFM case studies

> Initial FFM Pro announcement to Verizon internal teams last week; Update this week> Will forward announcement content when received from

VZW

>Training for VZW sales is currently being scheduled by Verizon team; date TBD

Launch Plan: Comms & Training

11

Device Status

Field Force Manager Pro is available on all Field Force Manager devices

4G Devices

FFM application is ready and can now be provisioned on these 4G devices:

• HTC Thunderbolt

• Samsung Droid Charge

Android v2.3 “Gingerbread”

FFM is currently not compatible with Gingerbread and Honeycomb. A software update is under development.

12

> FFM has won significant business in state and local government accounts

> NY Dept of Sanitation> Baltimore Police Department> DCS New York City> City of Chicago

> FFM has competitive advantage because it’s on most VZW government price lists

> No vendor approval required

> No need to go to bid

> Look for new government sales opportunities in your cities and leverage the government pricing for a slam-dunk win

>Think: Departments of: Safety, Sanitation/Public Works, Inspection, Social Services

Government Sales Opportunities

13

> Any account with upside for 30+ FFM activations will have a dedicated Project Manager from Xora assigned to the account

> 10 - 30 unit accounts will have a Support staff person provide one-to-one scheduled training

> Streamlined improvements across the board on all support escalations

New FFM On-Boarding Process 

14

> Xora FFM RSMs to reach out to EVERY single new FFM customer

• About 65 new customers per week> Determine the needs of the account and provide

sales support accordingly> The goal is to provide personal interaction within

days of activation to maximize customer satisfaction and retention

New Account Outreach

15

Questions?

16