Date post: | 28-Mar-2015 |
Category: |
Documents |
Upload: | ethan-bond |
View: | 216 times |
Download: | 2 times |
November 25th 2008
Pavilion TMS Ltd
Mobility & Learning in the Workplace
November 25th 2008
Pavilion TMS Ltd
•Interactive Communications SMS MMS & E-Mail
•ERP & CRM delivery on Mobiles•Workflow systems •Sales, Service & Delivery applications on Mobiles
•Mobiles as Student & Teaching aids
EXAMPLES of current Mobile
solutions:
November 25th 2008
Pavilion TMS Ltd
UK Market Trends
£160 million(2013)
27.6million
Mobile Advertising & Marketing 580% growth rate• Significant revenues for SMS and MMS • Huge revenue growth for MMS (3500%)• 400% growth in SMS and MMS
580%
• Over 72 million handsets in use in the UK alone• 86% of UK adults now own a mobile phone• Over 5 billion text messages sent every month• More UK consumers use text messaging than the internet (Source: Ofcom)
• 580% growth in mobile marketing and advertising over the next 5 years (Source: Juniper Research)
• 92% of users say they can’t get through the day without using their mobile! (Source: Social Issues Research Centre))
November 25th 2008
Pavilion TMS Ltd
•Mobile messaging possibly the most direct means of communication
•Unmatched precision, flexibility and cost
•Mobile messaging delivers higher response rates than any other media
•Ideal for marketing, customer service and employee communications
•High social acceptance
•Text messages viewed as non-intrusive, 97% of people open texts (Source: Social Issues Research Centre)
•Always on / always available
Mobile is now an integral part of everyday life
November 25th 2008
Pavilion TMS Ltd
MultiSend Interactive
Internet Web Based solution
Personalised and interactive messaging
Businesses can engage with their target audience using text message, picture message and email
Higher responses to increase marketing and customer service performance
Delivers measurable ROI through productivity gains and significant cost savings
Built-in back-office/CRM integration for speedy deployment and integrated data management
Offers real-time reporting and analysis to track the effectiveness of campaigns
November 25th 2008
Pavilion TMS Ltd
B2C focused organisations with a medium - large customer base.
Organisations who need to contact their customers frequently via phone, email or post; such as finance, travel, retail and public sector.
Marketing campaigns Contract renewals Loyalty programmes Appointment and payment
reminders Enquiry handling Customer announcements Customer surveys Employee communications
Proven technology adopted by leading brands
O2
Phones 4 U
National Car Rental
Thomas Cook
First Choice
Reed Business
Lancashire Police
thetrainline
Virgin Active
Who uses MultiSend Interactive?
November 25th 2008
Pavilion TMS Ltd
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
ENGAGEsms• SMS Surveys
– The latest way to “sample and survey” Ipsos MORI, Harris, Vodafone, Orange, BBC, HM Government
– Everyone has a mobile phone– Over 90% read an SMS within a
minute of receiving– High Return rates for surveys for B2B– Users view SMS as;
• Non-intrusive• Fast• Private
November 25th 2008
Pavilion TMS Ltd
ACCELERATING YOUR SUCCESS
SMS and Surveys 1
• Socially acceptable• Convenient• Candid answers• Anywhere, anytime• No pressure from “surveyor”• Mobile ownership outstrips PC
by 10 to 1• 95%+ of 15-44 year olds own one• Ageless and Classless• Socially Inclusive
November 25th 2008
Pavilion TMS Ltd
SMS & Surveys 2
• 95% of SMS messages are delivered in 10 seconds• 82% of Surveys are responded to in an hour• 34% are responded to in 1 minute• We live in an “instant” age – requiring instant
access to data – even if we don’t have it!
November 25th 2008
Pavilion TMS Ltd
ENGAGEsms
“ENGAGEsms 'platform' is
• Enterprise class.• Scalable • Corporate governance 'in built'. • Multi-lingual capable • The most simple, inexpensive and
instantaneous method of inclusive communication today
November 25th 2008
Pavilion TMS Ltd
• WAP and WEB Survey support
• Full design and integration• Single place for
results• Totally Unique
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
• ENGAGEsms is a general SMS communication tool– Surveys, competitions, information lines, data build,
WAP and WEB surveys and more• SMS is now regarded as a valid, private, secure and
personal business communication tool• SMS will eventually be used in the same way eMail is
now• SMS does not suffer from SPAM • ENGAGEsms & Survey4B stand apart from the
competition – the ONLY tool suitable for large Public Sector use
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
Reporting
• Data is presented in graphical format• Data can be exported as a pdf or a text file (csv) or
other• Data “could” also be delivered as an “XML Stream” –
live onto an Intranet or even Internet site (consultancy)
• RSS feeds could be constructed to provide feedback to contributors as well as stakeholders (consultancy)
November 25th 2008
Pavilion TMS Ltd
Local Authority Use• Resident panels• Instant feedback• Inclusive participation
– Multi-lingual– No barriers to engagement– Crosses the social divides
• Leisure and Arts event management and satisfaction studies
• Policy opinion gathering
• REFUSE uplift
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
Public Sector Uses
• Customer Satisfaction• Tracking studies• Product usage• Omnibus panels• Diaries• Opinion polling• Quality validation• Surveys – Cyclic and non• Instant feedback at events
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
• Real Time feedback from residents on topical issues
• Inclusive feedback • Instantaneous Market Intelligence gathering• Self-evaluation of business projects & policies• Responses on key issues and event opt-ins• Information sources• Diary management – SMS alerts for
appointments and re-arrangements• eMail reminders over SMS• No barrier to participation
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
FOOTBALL & SMS
4GoodBUSINESS
November 25th 2008
Pavilion TMS Ltd
November 25th 2008
Pavilion TMS Ltd
November 25th 2008
Pavilion TMS Ltd
FOOTBALL:• “live” Man of the Match poll• Season Ticket Renewals• Daily, weekly, monthly - news bytes• Sponsored offers & Product sales• Club Store sales offers• Fan Meetings/AGMs/Ground Tours• Fixture changes/ re-arranged matches/Cup games • Last-minute Ticket deals
ENGAGEsms
November 25th 2008
Pavilion TMS Ltd
mobile4NHS- communicating in real-time
Primary Care Trusts, particularly Community-based, need to improve access to patient systems
• from home
• the car
•the patient home
•and the clinic
“The missing link has been the ability to easily re-author screens for delivery to mobile - even from Legacy, Green-Screen, Host applications, we can add a Non-Intrusive, Integration layer and we can deliver”
Workflow systems
November 25th 2008
Pavilion TMS Ltd
mobile4NHS- communicating in real-time
Using Mobile Devices can bring a number of very distinct benefits;
• Always-on access to Staff
• Device tracking on GPS
• Ability to improve on your Lone-Worker H&S policies
• Access to ‘live’ back-end systems 24 x 7
• A more efficient service, with fewer mistakes
•more time for clinical care
•better general communication with staff
•less form filling no transcribing and paper-based inefficiencies
Workflow systems
November 25th 2008
Pavilion TMS Ltd
Sales, Service & Delivery applications on Mobiles
November 25th 2008
Pavilion TMS Ltd
Mobile Sales - CRM & ERP
An integrated sales solution that enables you to enhance, optimize and manage your sales force automation, like never before…
Velocity allows your remote sales force to post orders into Sage, alongside an impressive range of features
November 25th 2008
Pavilion TMS Ltd
Mobile Service and Engineering - CRM & ERP
Strengthen and increase the productivity and organisation of your engineering force with Torsion…
Torsion allows your remote service force toschedule jobs, add service sheets and salesorders DIRECT into Sage;
November 25th 2008
Pavilion TMS Ltd
Mobile Despatch and POD - ERP
Deliver and despatch with a more accurate, streamlined and confident approach…
Momentum allows your delivery staff to manage, despatch, create proof of delivery documents and much more…
November 25th 2008
Pavilion TMS Ltd
•Interactive Communications SMS MMS & E-Mail
•ERP & CRM delivery on Mobiles•Workflow systems •Sales, Service & Delivery applications on Mobiles
•Mobiles as Student & Teaching aids
November 25th 2008
Pavilion TMS Ltd
Students & Teaching aids?
•Student College/University Communications
•SMS/MMS/E-Mail all on Mobile Smart Phones
•Fees/Feedback/Library returns/reminders
•Podcasts of Lectures Audio/Video -MP3 or MP4 File delivery
•Blog sites for interactive Q & A Sessions
November 25th 2008
Pavilion TMS Ltd
The future’s bright – the future’s MOBILE!!!