Novex Delivery Solutions

Carrie Carrie Bancroft, Paul Bancroft, Paul Diegel, Diegel, Rhiannon Rhiannon JohnsonJohnson

Who is Novex?

Largest same-day Largest same-day courier in Metro courier in Metro VancouverVancouver

Triple bottom Triple bottom line: People, line: People, Planet, ProfitPlanet, Profit

125 people, >100 125 people, >100 vehicles, >2,000 vehicles, >2,000 deliveries / daydeliveries / day

Sustainable Practices

•Fleet of Fleet of hybrids, natural hybrids, natural gas, biodieselgas, biodiesel•88 tonnes of 88 tonnes of COCO22 / yr / yr•Greening the Greening the officeoffice

•Reduced Reduced energyenergy•Reduced Reduced paperpaper

BGI ALP Project Novex expanding by acquisitionNovex expanding by acquisition Novex goals:Novex goals:

To receive a recommendation for a To receive a recommendation for a method to evaluate the sustainability of method to evaluate the sustainability of acquireesacquirees

To receive a strategy for developing a To receive a strategy for developing a culture and practices in the acquirees culture and practices in the acquirees that is consistent with the Novex that is consistent with the Novex business modelbusiness model

Goal: Sustainable culture based on Sustainable culture based on

individual engagementindividual engagement

Employeeunderstanding of

sustainability

Employee enthusiasmfor sustainability

Sustainablepractices education

Learning byobserving

Learning bydoing

Learning bypresentation

Previousexperience

Rewardstructure

ValuesA model of personal

sustainabilityengagement

Evaluation

BusinessPractices

Managementcommittment

Creating a sense ofpurpose and

accomplishment

Training

Phase 1 – Evaluation & Training

What is What is important to the important to the newbies?newbies?What do they What do they know about know about sustainability?sustainability?

SurveySurveyDot votingDot votingDiscussionDiscussion

Phase 1 – Evaluation & Training

What is What is sustainability?sustainability?

Why Why sustainability?sustainability?

Management Management commitment!commitment!

Best Novex Best Novex practicespractices

Natural Step Natural Step principlesprinciples

What What matters to matters to the the employees?employees?

Management Management participationparticipation

Phase 2 – Sustainable Practices

Desire to Desire to implemenimplement t sustainabsustainabilityility

SustainabSustainability ility actionaction

EvaluatiEvaluation and on and trainingtraining

Community goodwillCommunity goodwillReduced Reduced business business footprintfootprint

ProfitsProfitsPersonal Personal satisfactiosatisfaction & n & rewardsrewards

Phase 1Phase 1 Phase 2Phase 2

Recommendations

•Contractor engagementContractor engagement•Employee engagement at all Employee engagement at all levelslevels•Assessment of new Assessment of new employees:employees:•Training for new employeesTraining for new employees•Create a system with Create a system with feedback & rewards for feedback & rewards for continuous improvementcontinuous improvement

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