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Now or Never Report 2013-2014
Those behaviors drove our en/ty during the year: we wanted to Focus (making sure that we will increase our exchange performance and act) and to Listen (aiming to increase our customer sa/sfac/on). Our Driver for the term is GIP -‐ with 100% growth. To translate that, we had our biggest legacy as you can see next.
2013-2014 Behaviors
TO FOCUS • Proper planning by LCs • Sub-‐product based recruitment • BeMer Country Parternship Management • Internal alumni campaign
TO LISTEN • Continue of process optimization
customized by LCs • Sales understanding • NPS Implementa/on in local level
1. Priority
• Increase matching rate: 70%
• Decrease matching /me: 60
Measures of success:
from RA to MA
days of matching /me
•Sales educa/on •Supply & Demand understanding
2. Priority
• Average of applicants to apply Measures of success:
for LDS Position: 2 per 1
•LCPs and LC Structure
•FallCo •MC visits in Q4
3. Priority
• NPS in ELD > 50% Measures of success:
• Response rate > 65%
•NPS Understanding •NPS for organiza/ons (companies, schools etc.)
Our Results
Exchange Performance
GIP Performance
GCDP Performance
Exchange Performance
We want to thank you. For figh/ng for a beMer and bigger AIESEC in the Czech Republic and for together growing 23% in RA, 25% in MA and 11% in RE. This year was a year of a lot of implementa/on and a lot of new projects and ini/a/ves happened and that would not be possible without you. So thank you for the year and keep growing and being beMer and bigger, AIESEC in the Czech Republic. From yours, MC Now or Never