Ultimate Drivers COVID-19 Operations Safety Protocols MINISTRY OF HEALTH RECOMMENDATIONS INCLUSIVE

Table Of Contents:

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2.

3.

4.

5.

6.

7.

Introduction

O�ce Protocols

Classroom Protocols

In Vehicle Protocols

Student Screening Process

Instructor Screening Process

Ontario Ministry of Health COVID–19 Protocol leaflets:

Hand washing and Sanitizing

Cleaning and disinfecting

Self-Monitoring for COVID

How to wear a Mask

Physical distancing Fact sheet

Face mask for non-medical use

Mask use for non-health care workers

Think of each other

i.

ii.

iii.

iv.

v.

vi.

vii.

viii.

Introduction

This document is prepared for the benefit of driving school course provider, their sta�, contactors, and customers. The information contained in this document is in relation to COVID-19 safety measures that have been placed keeping the currant situation in mind. Follow the guidelines provided in this for all o�ce and in vehicle operations. The scope of this document is to follow instructions as recommended by Ontario, Ministry of Health and does not go beyond this. COVID-19 has changed us in most unexpected ways. We need to be more cautious and sanitary than before. This document focuses on o�ce, vehicle sanitization along instructor and customer screening on regular basis.

O�ce Protocols

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Place a sign on door advising customers to wear mask before entering and only one customer can enter at a time. Ensure the o�ce is always clean and sanitary. Remove all customer seating to keep the reception area open. Install clear plexiglass barrier between employee and customer Place markers on the floor to show standing position for customers facing the barrier One customer only at one time. Preferably book appointments and leave at least 20 minutes between appointments Always wear non-medical grade mask while customer is in the o�ce. Provide minimum 60% alcohol hand sanitizer to all customers and should be placed closer to the entrance door to the o�ce. Ensure, payment terminal, phone, desk area is sanitized every day on regular basis Food is not permitted in the reception area at any time. Water bottle is allowed but only with a spill proof cap closure. O�ce will dispose garbage every day in a safe manner and will follow hand washing protocol.

Classroom Protocol

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12.

Classroom area must always be clean. A sanitizing stations with hand sanitizer minimum 60% alcohol, anti-bacterial wipes or paper towel with anti-bacterial spray must be provided to students to keep their chairs clean Students must be seated at same seating position through-out the duration of in class sessions. Students must be seated at least 6 ft from each other Students are not allowed to bring food or drinks in the classroom. Water bottles are allowed only with spill proof cap Masks are mandatory for all students. Students must be refused entry to the class without face mask. Classroom must be cleaned regular basis to ensure safe continuity of teaching. Classroom teacher will refrain from approaching the students or pacing the class while teaching Classroom teacher will teach from one position that is closer to the white board. Front row of the class will be kept empty to maintain space between students and teacher.

In Vehicle Protocols

1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

Driving instructors will always maintain a clean vehicle Driving instructors will always wear a mask or shield during driving lessons Driving instructor will always wear glove while teaching a student Driving instructors will keep the vehicle sanitized by wiping down surface of the vehicle with anti-bacterial wipes or spray as recommended by Ontario health. Recommended cleaners are Lysol, Clorox, Mr. Clean or any that specifies that kills germs up to 99%. Driving instructors will always carry hand sanitizer up to 60% alcohol in their vehicle. Ultimate Drivers recommend that driving instructors may use a removable seat cover while teaching the students and will clean wipe this seat cover after every lesson. Can be found at www.amazon.com. Ensure all components used by student are wiped down after each lesson. Ultimate Drivers recommend 2-hour lessons for students to keep minimum everyday exposure between instructor and the students. Instructor will be sending a pre-set text message to student for the purpose of COVID-19 screening If student does not respond, instructor will not book driving lessons unless a response is received and recorded. If students find the vehicle unsanitary or unhygienic, instructor will be penalized for this behavior. Students can report any unsafe vehicle condition with proof to the location manager of the city they are registered with Instructors are not allowed to eat or drink in their vehicle except carry a water bottle with spill proof cap. Instructor will keep enough time gap between lessons to sanitize the vehicle and prepare for the next student.

Introduction

Students will be sent a text message for the purpose of COVID-19 screening before taking their driving lesson: Statement sent via text on the day student is scheduled to take driving lesson:

Please reply in “Yes” or “No” Lessons will be cancelled if the instructor fails to receive the response on the day of the driving lesson

MASK IS MANDATORY FOR ALL STUDENTS BEFORE GETTING IN THE VEHICLE

If answer to any of the above question is yes, you will not be permitted in the car.

1. 2. 3. 4.

Have you travelled outside of Ontario and Canada within last 1 month? Have you had close contact with a confirmed or probable case of COVID -19 within last 14 days? Have you had close contact with a person being tested for COVID-19 within the last 14 days Are you feeling unwell and have any of the following symptoms today? (Cold, flu, fever, chills, coughing, sore throat, severe headaches, aching body, shortness of breath, unexpected fatigue, nausea, vomiting, sneezing or runny nose).

Instructor Screening Process

1.

2.

1. 2. 3. 4.

All instructors will be sending a text message to the location manager before they start their day teaching students: Statement sent via text every day before starting driving lessons will be following: This is (name of the instructor) and I certify that

If an instructor is not feeling well, instructor can not rebook the driving lessons unless they have recovered and will inform the o�ce or owner ASAP so that students can be informed and rescheduled for driving lessons.

I have not travelled outside of Ontario and Canada within last 1 month? I have not had close contact with a confirmed or probable case of COVID -19 within last 14 days? I have not had close contact with a person being tested for COVID-19 within the last 14 days I do not have any following symptoms today: Cold, flu, fever, chills, coughing, sore throat, severe headaches, aching body, shortness of breath, unexpected fatigue, nausea, vomiting, sneezing or runny nose.

Please reply in “Yes - I have” or “No - I do not”

MASK/SHIELD IS MANDATORY FOR ALL INSTRCTORS BEFORE GETTING IN THE VEHICLE TO TEACH AND I CERTIFY THAT I WILL WEAR A MASK OR SHIELD WHILE GIVING INSTRUCTION

If answer to any of the above question is “Yes”, you will not be permitted to teach in the car.

Ontario, Ministry Of Health – Covid 19 Protocol Leaflets

1.

2.

3.

4.

5.

6.

7.

8.

Hand washing and Sanitizing

Cleaning and disinfecting

Self-Monitoring for COVID

How to wear a Mask

Physical distancing Fact sheet

Face mask for non-medical use

Mask use for non-health care workers

Think of each other

COVID-19: How to wash your hands/How to use hand sanitizer 1 of 2

Coronavirus Disease 2019 (COVID-19) How to wash your hands

Wash hands for at least 15 seconds

1

Wet hands with

warm water.

2

Apply soap.

3

Lather soap and rub hands palm to palm.

4

Rub in between and

around fingers.

5

Rub back of each hand with palm of other hand.

6

Rub fingertips of each

hand in opposite palm.

7

Rub each thumb clasped in opposite hand.

8

Rinse thoroughly under running water.

9

Pat hands dry with

paper towel.

10

Turn off water using paper towel.

11

Your hands are now clean.

COVID-19: How to wash your hands/How to use hand sanitizer 2 of 2

How to use hand sanitizer

Rub hands for at least 15 seconds

1

Apply 1 to 2 pumps of product to palms

of dry hands.

2

Rub hands together, palm to palm.

3

Rub in between and around fingers.

4

Rub back of each hand with palm of other

hand.

5

Rub fingertips of each hand in opposite palm.

6

Rub each thumb

clasped in opposite hand.

7

Rub hands until product is dry. Do not

use paper towels.

8

Once dry, your hands are clean.

Sources: Ontario Agency for Health Protection and Promotion (Public Health Ontario), Provincial Infectious Diseases Advisory Committee. Best practices for hand hygiene in all health care settings [Internet]. 4th ed. Toronto, ON: Queen's Printer for Ontario; 2014. Available from: https://www.publichealthontario.ca/-/media/documents/bp-hand-hygiene.pdf?la=en

The information in this document is current as of March 16, 2020.

©Queen’s Printer for Ontario, 2020

COVID-19: Cleaning and Disinfection for Public Settings 1 of 2

Coronavirus Disease 2019 (COVID-19) Cleaning and Disinfection for Public Settings

This document provides guidance on cleaning and disinfection of public settings, including schools, transit, colleges/universities and other workplaces in Ontario.

For more information, please contact your local public health unit.

What you should know x Commonly used cleaners and disinfectants are effective against COVID-19. x Frequently touched surfaces are most likely to be contaminated. x Use only disinfectants that have a Drug Identification Number (DIN). A DIN is an 8-digit number

given by Health Canada that confirms it is approved for use in Canada. x Check the expiry date of products you use and always follow manufacturer’s instructions.

Clean frequently touched surfaces twice per day x In addition to routine cleaning, surfaces that have frequent contact with hands should be

cleaned and disinfected twice per day and when visibly dirty. x Examples include doorknobs, elevator buttons, light switches, toilet handles, counters,

hand rails, touch screen surfaces and keypads.

x In addition to routine cleaning, check with your organization for any specific protocols for cleaning for COVID-19.

Select products Cleaners x Break down grease and

remove organic material from the surface.

x Used separately before using disinfectants.

x Can be purchased with cleaner and disinfectant combined in a single product.

Disinfectants

x Have chemicals that kill most germs.

x Applied after the surfaces have been cleaned.

x Have a drug identification number (DIN).

Disinfectant Wipes

x Have combined cleaners and disinfectants in one solution.

x May become dry due to fast drying properties. Should be discarded if they become dry.

x Not recommended for heavily soiled surfaces.

Prepare products for use x Where possible, use pre-mixed solution. x Read and follow manufacturer’s instructions to:

o properly prepare solution o allow adequate contact time for disinfectant to kill germs (see product label) o wear gloves when handling cleaning products including wipes o wear any other personal protective equipment recommended by the manufacturer

Learn about the virus COVID-19 is a new virus. It spreads by respiratory droplets of an infected person to others with whom they have close contact such as people who live in the same household or provide care. It can survive on different surfaces but can be killed by most cleaners and disinfectants.

You can also access up to date information on COVID-19 on the Ontario Ministry of Health’s website: ontario.ca/coronavirus.

Sources: Ontario Agency for Health Protection and Promotion (Public Health Ontario), Provincial Infectious Diseases Advisory Committee. Best practices for environmental cleaning for prevention and control of infections in all health care settings [Internet]. 3rd ed. Toronto, ON: Queen's Printer for Ontario; 2018. Available from: https://www.publichealthontario.ca/-/media/documents/bp-environmental-cleaning.pdf

The Regional Municipality of York, Community and Health Services. Proper cleaning and disinfection practices [Internet]. Newmarket, ON: The Regional Municipality of York; 2019. Available from: https://www.york.ca/wps/wcm/connect/yorkpublic/928899a2-d56b-47af-a9a0-b6e62d8e0bb7/Proper+Cleaning+and+Disinfection+Practices.pdf?MOD=AJPERES&CVID=mVMtoGe

The information in this document is current as of March 11, 2020

©Queen’s Printer for Ontario, 2020

The information in this document is current as of May 17, 2020

©Queen’s Printer for Ontario, 2020

Coronavirus Disease 2019 (COVID-19) How to self-monitor

Follow the advice that you have received from your health care provider.

If you have questions, or you start to feel worse, contact your health care provider, Telehealth (1-866-797-0000) or your public health unit.

Monitor for symptoms for 14 days after exposure

Fever

Cough

Difficulty breathing

Avoid public spaces x Avoid crowded public spaces and places where you cannot easily separate yourself

from others if you become ill.

What to do if you develop these or any other symptoms x Self-isolate immediately and contact your public health unit and your health care provider. x To self-isolate you will need:

x Instructions on how to self-isolate x Soap, water and/or alcohol-based hand sanitizer to clean your hands

x When you visit your health care provider, avoid using public transportation such as subways, taxis and shared rides. If unavoidable, wear a mask and keep a two metre distance from others or use the back seat if in a car.

Contact your public health unit:

Learn about the virus

COVID-19 is a new virus. It spreads by respiratory droplets of an infected person to others with whom they have close contact such as people who live in the same household or provide care.

You can also access up to date information on COVID-19 on the Ontario Ministry of Health’s website: ontario.ca/coronavirus

Coronavirus Disease 2019 (COVID-19) When and How to Wear a Mask

Recommendations for the General Public Wearing a mask can help to prevent the spread of some respiratory illnesses, but it can also become

a source of infection if not worn or discarded properly. If you need to wear a mask, you should also be sure to clean your hands frequently with soap and water or alcohol-based hand sanitizer.

Wear a mask if: x You have symptoms of COVID-19 (i.e., fever, cough, difficulty breathing,

sore throat, runny nose or sneezing) and are around other people. x You are caring for someone who has COVID-19. x Unless you have symptoms of COVID-19, there is no clear evidence that

wearing a mask will protect you from the virus, however wearing a mask may help protect others around you if you are sick.

How to wear a mask: x Before putting on your mask, wash your hands with soap and water for at least

15 seconds or use alcohol-based hand sanitizer. x Secure the elastic loops of the mask around your ears. If your mask has strings,

tie them securely behind your head. x Cover your mouth and nose with the mask and make sure there are no gaps between

your face and the mask. x Do not touch the front of the mask while you wear it. Wash your hands with soap and

water for at least 15 seconds or use alcohol-based hand sanitizer if you accidentally touch your mask.

How to throw away your mask: x Do not touch the front of your mask to remove it. x Remove the elastic loops of the mask from around your ears or untie the strings from

behind your head. x Hold only the loops or strings and place the mask in a garbage bin with a lid. x Wash your hands with soap and water for at least 15 seconds or use alcohol-based hand

sanitizer after you have discarded your mask.

More information about masks: x When a mask becomes damp or humid, replace it with a new mask. x Do not reuse a single-use mask. Discard your mask when you have finished using it.

The information in this document is current as of April 10, 2020.

©Queen’s Printer for Ontario, 2020

COVID-19: Physical Distancing 1 of 2

Coronavirus Disease 2019 (COVID-19) Physical Distancing

What is physical distancing? x Physical distancing means keeping our distance from one another

and limiting activities outside the home.

x When outside your home, it means staying at least 2 metres (or 6 feet) away from other people whenever possible.

Staying connected from home

x Work from home, if possible.

x Stay in touch with friends and family through phone, instant messaging or video chat.

x Host virtual playdates or take your children on a virtual museum tour.

x Spend time reading, playing board games and watching movies.

x Support neighbours who may feel anxious or isolated at this time by connecting virtually or at a distance.

If you must leave your home

x Travel to the grocery store, pharmacy and bank only when essential and limit the frequency.

x Use delivery services where possible. When picking up food or a prescription, call ahead so it is ready when you arrive. Use tap to pay, if possible.

x Greet neighbours and friends with a smile, wave, bow or nod.

x If you are working, discuss any concerns about physical distancing with your employer or supervisor.

x Travel by car, bike or walk, where possible. If you need to take public transit, try to travel during non-peak hours and take shorter trips.

x Limit the number of people on an elevator.

x Exercise at home or outdoors, but not with a group.

x Go for an on-leash walk with your pet or take your child for a neighbourhood walk, while maintaining distance from other people.

x Always clean hands with alcohol-based hand sanitizer, or soap and water when you return home.

Things to avoid

Non-essential trips outside your home

Hugging or shaking hands

Crowds or gatherings

Visiting friends

Sharing food or utensils

Engaging in group activities or sports

Visiting popular destinations

Play dates, parties or sleepovers

Physical distancing and your mental health Physical distancing disrupts our normal social routines. During times of uncertainty and change, it is normal for people to worry. If you begin to notice signs of depression or hopelessness in yourself or a loved one, please seek help. Get support if you need to talk. For more information see:

x Take Care of Yourself and Each Other x Resources for Ontarians Experiencing Mental Health and Addictions Issues during the Pandemic

Physical distancing, when combined with proper hand hygiene and cough etiquette, has been shown to limit the spread of COVID-19. If you are self-isolating because you have symptoms

of COVID-19 or you may have been exposed to COVID-19, see How to Self-Isolate.

Learn about the virus COVID-19 is a new virus. It spreads by respiratory droplets of an infected person to others with whom they have close contact such as people who live in the same household or provide care. You can also access up to date information on COVID-19 on the Ontario Ministry of Health’s website: ontario.ca/coronavirus.

The information in this document is current as of April 2, 2020

©Queen’s Printer for Ontario, 2020

COVID-19: Non-medical Masks and Face Coverings 1 of 2

Coronavirus Disease 2019 (COVID-19) Non-medical Masks and Face Coverings

Wearing non-medical masks or face coverings may be an added way to protect others around you, particularly where physical distancing may be challenging (e.g., on public transit,

while shopping). Here are some tips on what masks and face coverings do, when you could consider using one, and how to wear it safely.

If you or a household member has symptoms of, or is suspected to have COVID-19, follow the guidance for self-isolation.

Why use a non-medical mask or face covering x COVID-19 can be spread from infected individuals who have a few

or no symptoms and are unaware that they may be infected.

x A non-medical mask or face covering is intended to protect others from your infectious droplets.

x It may also prevent other people’s droplets from landing in your mouth or nose.

x Consider wearing one in areas where community transmission of COVID-19 is occurring and where physical distancing may not be possible, e.g., public transit, smaller grocery stores or pharmacies.

What kind of non-medical mask or face covering should I use

x No specific design or material is known to be better than others.

x The Public Health Agency of Canada provides guidance on how to make cloth masks.

x Make sure each cloth mask is made of at least two layers and can be laundered multiple times without losing shape or deteriorating.

x Don’t offer to children under the age of two, or individuals who are unable to wear it e.g., medical condition, or unable to wear/remove properly.

How to wear a non-medical mask or face covering x Clean your hands with soap and water or alcohol-based hand

sanitizer for at least 15 seconds.

x Make sure it fits snugly (no gaps between mask and face) to cover the nose and mouth, i.e., from below the eyes to around the chin.

x Secure it with ties or ear loops so that it is comfortable, and doesn’t hinder breathing and vision.

x Avoid touching the front of the mask or face covering while wearing it – if you do, clean your hands immediately.

x Wear it as long as it is comfortable, and remove when it becomes soiled, damp, damaged or difficult to breathe through.

x Do no share your mask with others.

How to remove and care for non-medical masks or face coverings that can be cleaned

x Remove carefully by grasping the straps only and place directly in the laundry.

x If you have to use it again before washing, ensure that the front of the mask folds in on itself to avoid touching the front. Store it in its own bag, e.g., paper bag.

x Immediately clean your hands with soap and water or alcohol-based hand sanitizer for at least 15 seconds.

x Machine wash with hot water and with regular detergent, which should kill any viruses.

x The Ministry of Health has more information on the use and care of non-medical masks and face coverings.

Note x Non-medical masks and face coverings may not provide complete protection against

viral particles, especially if they fit loosely.

x As they are not tested to recognized standards, their effectiveness will vary.

The information in this document is current as of May 21, 2020

©Queen’s Printer for Ontario, 2020

COVID-19: Mask Use in Non-Healthcare Workplaces 1 of 2

Coronavirus Disease 2019 (COVID-19) Mask Use for Non-Healthcare Workers

Masks (either surgical masks or non-medical masks such as cloth masks, bandanas or other face coverings), can be worn to reduce the spread of COVID-19 to others (also known as source control).

Source control masks could be considered if physical distancing is not possible. Employers can assess worker risk of exposure to COVID-19 when considering source control in the workplace.

Masks used for source control – principles x Masks worn for source control protect others from potential infectious droplets of the wearer. x Non-medical masks, e.g. cloth masks, are preferred for source control due to current shortages

in medical masks. x Masking may lead to more hand-face contact. Washing hands or cleaning with alcohol based

hand rub is critical – perform frequently and immediately after touching the mask. x Some workers may not wish to wear a mask or have conditions (e.g. asthma, eczema) that make

masking difficult or uncomfortable. Be flexible in a workplace policy on masks for source control. x If personal protective equipment is required to perform a work task, that requirement takes

priority over masking for source control.

Assessing worker risk of exposure to COVID-19 x A risk assessment can help the employer determine whether source control could be helpful for

workers. The US Occupational Safety and Health Administration risk categorization is adapted below.

x Risk among workers will vary by ability to physically distance and other controls available, e.g. physical barriers

x Non-healthcare workers generally fall into low (minimal contact with the public and coworkers) to medium (frequent/close contact with the public and coworkers) exposure risk. Here are some examples of work that vary from low to medium risk:

x Staff working from home x Office workers able to physically distance x Delivery/courier, pick-up/drop-off service x Food service workers, office workers unable to physically distance, transit workers x Grocery store clerks, child care workers

x Where workers are not able to practice physical distancing or have frequent contact with the public, masking could be considered for source control.

Applying the hierarchy of controls A comprehensive strategy to reduce the risk of COVID-19 transmission in the workplace would include as many controls as possible:

x Engineering: Remove/block the hazard at the source (e.g. physical distancing, physical barriers such as Plexiglass booths, frequent environmental cleaning/disinfection).

x Administrative: Optimizing the movement of workers to minimize potential contact with the hazard (e.g. scheduling – staggered shifts, breaks, and meals; work station spacing; work from home policies, limited hours, staff reduction, virtual meetings, paid sick leave, temperature screening, symptom screening/reporting).

x Personal Hygiene: Worker actions or behaviors to reduce hazard exposure (e.g. clean hands, coughing or sneezing into the sleeve, masking for source control).

x Personal Protective Equipment (PPE): e.g. masks, gloves, eye protection, gowns or coveralls.

Masking for source control could be considered a personal hygiene measure, and it protects others, not the masked worker. If implementing masking for source control, note the following:

x Masks are to be changed if visibly soiled, damp, damaged or difficult to breathe through. x For non-medical masks, no specific type or material is clearly better than another. x Breathability, comfort, and safety (e.g. adequate vision, communication) are key to

compliance. x The Public Health Agency of Canada and the US Centers for Disease Control have

provided guidance on how to make, use, and care for cloth masks and could be used as a guide.

x Refer to When and How to Wear a Mask and the Ministry of Health for more information.

When using masks for source control, always remember x Masking for source control protects others around you by catching your own droplets.

Ensure the mask covers both the nose and mouth. x Where physical distancing is not possible, worker risk of COVID-19 exposure can help

determine if a source control masking policy could be useful. x When wearing masks, it is critical to avoid touching the face, and to wash hands or use

alcohol based hand rub often. x Masking for source control needs to be part of a broad strategy to reduce transmission risk. x Medical masks are to be conserved for use in healthcare workers.

The information in this document is current as of May 2, 2020

©Queen’s Printer for Ontario, 2020

Coronavirus Disease 2019 (COVID-19) Take Care of Yourself and Each Other

Physical distancing will help limit the spread of COVID-19, but it may also lead to changes in the ways you connect with others. Physical distancing does not necessarily mean becoming socially isolated.

Find new ways to connect with others and practice self-care during this time. For the list of resources that support mental health see Resources for Ontarians Experiencing Mental Health and

Addictions Issues during the Pandemic.

Keep in touch x If you are able to, use technology to communicate with your friends and

family. Make phone calls, send texts and have video chats. x If you are well, be creative when connecting with neighbours. Speak to

them over a fence or from your balcony, while keeping two metres (or 6 feet) apart.

x Leave a message of support in your window, yard or condo message board.

Think of others x If you are well, connect with people who may find this time especially

stressful, such as: o Older adults and those with chronic health conditions who are at

increased risk of COVID-19 o People who have a history of depression or anxiety, or who may be

heavily impacted by COVID-19 (e.g., job loss, health concern, separation from loved ones)

o People who have mobility challenges or few social supports

Talk to your kids x Empower your kids by teaching them the most effective ways

to prevent COVID-19: o Washing their hands o Coughing or sneezing into their elbows, and o Physical distancing

x Children may feel anxious or stressed due to the uncertainty surrounding COVID-19. Reassure them that their feelings are valid.

x Encourage your children to ask questions. Use plain language to explain what’s happening.

x Establish a routine that gives your kids structure while they’re indoors.

The information in this document is current as of April 2, 2020.

©Queen’s Printer for Ontario, 2020