LEARN MORE ONLINE:

salesforce.com/retail

NRF 2020

Jan. 12–14, 2020

Message and data rates may apply. US-carriers only.Privacy policy: https://sforce.co/2RDXv5Z

BOOTH #5125 - SALESFORCEBOOTH #1306 - MULESOFTBOOTH #6149 - TABLEAU

SALESFORCE TRAIL GUIDE

TEXT NRF TO 38767 FORSALESFORCE AT NRF UPDATES.

2:00 p.m. Slim Down to Speed Up: Global Growth with Adyen Payments Platform and Salesforce Commerce Cloud

DISCOVER MULESOFT AT BOOTH #1306

Deliver Any Channel ServiceLearn how adidas delivers faster, smarter, anytime, anywhere, giving them more time to focus on what matters most — relationships.

Supercharge AssociatesWith clienteling and order management solutions, Stonewall Kitchen associates can digitize store interactions and build lasting customer relationships.

Activate Your DataLearn how Albert Hejin unlocks the full power of the Salesforce Platform with seamless data integration for a truly connected customer experience.

Personalize Interactions with IntelligenceLearn how to personalize every interaction with your customers through intelligent marketing experiences.

Analytics for Anyone and Any DataSee how Tableau can unlock the power of your data! From the Store Manager up to the C-Suite, everyone can make better, faster decisions with Tableau.

Integrate to Transform Customer ExperiencesUnlock critical inventory and product data from back office systems 3x faster using MuleSoft Accelerator for Commerce Cloud.

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10:00 a.m. How Bella Canvas Creates the Perfect Email Welcome Series

12:30 p.m. How GameStop is Using Salesforce to Turn CRM Data Into Actionable Assets

10:30 a.m. Making Customer 360 a Reality

1:00 p.m. Trust by Design to Enable Long Term Growth

11:00 a.m. How Hanesbrands uses Salesforce + ICIX to Accelerate Sustainable Business Practices on a Global Scale

1:30 p.m. Deliver Omnichannel Commerce with Salesforce and PredictSpring Modern POS

11:30 a.m. Exploring the Edge of Shopping Through 10,000 Global Consumers

12:00 p.m. All Wrapped Up: Holiday Insights from Half a Billion Shoppers

2:30 p.m. Domaine Chandon: A Connected Commerce Transformation Through Memberships and Subscriptions

4:00 p.m. How PepsiCo is Satisfying Consumers’ Needs for a Personalized Experience

Commerce Cloud

Analytics

Marketing Cloud

Service Cloud

Customer 360

Integration

3:00 p.m. Customer Connections at the Speed of Light

4:30 p.m. Drive Sales and Increase CSAT with Connected Digital Customer Service

Get To know Salesforce

CHECK OUT SALESFORCE SOLUTIONS FOR RETAIL WITH LIVE CUSTOMER AND PRODUCT FEATURE DEMOS.

LEGEND

SUNDAY, JANUARY 12

3:30 p.m. Perfecting the Retailer’s Technology Stack

EXPLORE CUSTOMER SUCCESSLearn how to accelerate retail innovation and customer success from Salesforce, Partners and ISVs. Sessions run every 30 minutes at Booth #5125.

Connect Commerce EverywhereSee how Party City makes every moment extraordinary by delivering a frictionless shopping experience across marketing, commerce, and service.

Personalize Shopper MarketingSee how e.l.f. Cosmetics personalizes shopper marketing across the entire customer journey.

Create Innovative Commerce Experiences Learn how the latest innovation on the Salesforce Commerce platform gives brands the tools to create premium commerce experiences on any channel.

Build a connected retail experience 3x faster across apps, data, and devices — all with MuleSoft, the #1 integration platform. Visit us at booth #1306.

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Your biggest successes have one thing in common: happy shoppers. Find us at booth #5125, #1306 and #6149 to get the inside scoop on how Salesforce is bringing retailers and shoppers together.

GET TO KNOW TABLEAU AT BOOTH #6149Tableau is the analytics platform that helps retailers gain a better understanding of their customers. Learn how organizations can access deep customer insights at Booth #6149.

LEARN MORE: salesforce.com/nrf/

LEARN MORE: mulesoft.com/nrf/

9:00 a.m. MuleSoft + Commerce Cloud Solution: Make Headless Commerce a Reality

11:30 a.m. Reinventing B2B Commerce to Deliver Exceptional Customer Experience

9:30 a.m. How Brands are Building Next-Level eCommerce Experiences that Engage and Excite Their Customers

12:00 p.m. Supporting & Retaining Your Employees with the Salesforce Customer 360 Platform

2:30 p.m. GNC & Ordergroove: Building Omnichannel Customer Relationships

10:00 a.m. Illustrating the Headless Strategy: What Is It? How Does It Accelerate My eCommerce Business?

10:30 a.m. Moments That Matter in Retail

1:00 p.m. Just Ship It. Integrated Order Experiences with Salesforce Order Management

1:00 p.m. Building Relationships and Revenue with Mad Mobile and Salesforce CRM and Commerce Cloud

3:30 p.m. Luxury Brands Transform Customer Experience with PIM

1:30 p.m. Create Seamless Omnichannel Experiences with MuleSoft

9:00 a.m. Build a Strategy to Improve Customer Experience with Einstein Bots

2:00 p.m. No More Guessing with Personalization: Hyper Targeting Your Customer

3:30 p.m. Einstein Analytics is the Intelligent Retail Associate for Store Managers

9:30 a.m. 5 Tips For Growing Your Audience with a Data Driven Approach

11:00 a.m. Not playing around: The digital Transformation of Toys “R” Us

12:30 p.m. BoConcept & Emark: A Digital Transformation Across 150+ Franchisees in 66 Countries

1:30 p.m. Supercharge your Store Associates with Salesforce & Tulip. Unearthing the Secrets Behind the Best Performing Store Associates

2:00 p.m. Using Salesforce Customer 360 to Achieve Unified Contact Profile

4:00 p.m. Get to Know Tableau

3:00 p.m. Deliver Personalized Engagement by Connecting Service and Marketing

4:30 p.m. Achieving Brand Loyalty with Today’s Complex Consumer

12:30 p.m. Using Customer 360 Data Manager to Engage Commerce Customers in Service Cloud

2:30 p.m. Conversational Commerce: Embed Commerce in the Channels Shoppers Love

3:00 p.m. How GANNI Put Omnichannel at the Core of Global Retail Strategy

11:00 a.m. Turning Up Your Customer Experience: How Traeger Grills is Working with Amplience & Salesforce Commerce Cloud to Run a Truly Headless Commerce Architecture

11:30 a.m. Transform Your Customer Experience and Drive Engagement Across Devices with Seamless Commerce

10:00 a.m. Extending Commerce Cloud for Ticketing and Memberships

10:30 a.m. How to Use AI to Drive Shopper Engagement

12:00 p.m. 5 Steps to Drive Tailored Engagement for Context-Driven Shopper Experiences

HIT THE TRAIL WITH SALESFORCE

FINISH STRONG AND REACH THE SUMMIT

MONDAY, JANUARY 13 TUESDAY, JANUARY 14

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Tableau Booth #6149 Expo Hall, Level 3

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D Salesforce Big Ideas SessionExpo Hall, Level 1, Stage 3 2:00pm - 3:00pm | Sunday, Jan. 12

CSalesforce Booth #5125Expo Hall, Level 3

MEET OUR PARTNERSGet to know our retail partners. Visit 30+ partner booths and

learn how partners transform customer and associate engagement.

LEARN MORE ONLINE:

salesforce.com/retail

OUR expo hours:Sunday, January 12: 10:00 a.m. – 5:00 p.m. Monday, January 13: 9:00 a.m. – 5:00 p.m. Tuesday, January 14: 9:00 a.m. – 4:00 p.m.

Ready to spend more time with Salesforce outside of our booth? Come see how Trailblazers are at the forefront of the retail revolution at our Big Ideas Session, see us featured in other Big Ideas Sessions, or come to the must-attend social

event at NRF, the Salesforce Big Party.

Sunday, January 12 YETI Takes the Mystery Out of

Cross-Channel Sales Analysis Using Tableau 10:15 a.m. – 10:45 a.m | EXPO Hall, Level 1, Stage 1

Sunday, January 12 Salesforce Big Ideas

Unboxing the Consumer Experience: How to Build Meaningful Connections with Shoppers

2:00 pm – 3:00 pm | EXPO Hall, Level 1, Stage 3

Sunday, January 12 Hyper-Personalization: Retail Sustainability Through Digital Clientelling

4:00 p.m. – 4:30 p.m. | EXPO Hall, Level 1, Stage 1

Monday, January 13 Salesforce Big Party at the Big Show

7:30 p.m. – 11:00 p.m. | Gotham Hall Register at https://sfdc.co/NRF20BigParty

Tuesday, January 14 How GANNI Put Omnichannel at the Core of Its Retail Strategy

2:00 p.m – 2:30 p.m. | EXPO Hall, Level 1, Stage 2

#NRF2020