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NSW Public Sector Capability FrameworkNSW Public Sector Capability Framework

What’s in it for Sydney TAFE?What’s in it for Sydney TAFE?

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NSW Public Sector Capability FrameworkNSW public sector capabilities –describe the core

capabilities and behaviours required of NSW public sector employees

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The capabilities

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Employee commitment

• Commitment is defined by Gallup as the emotional commitment an employee has with work

• This emotional commitment brings many benefits including willingness to expend discretionary effort

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Influencing commitment

• Gallup’s research shows 12 actions by managers that build and maintain employee commitment

• The first and most important of these actions is to set clear expectations

• The question used for testing this is:

Do I know what is expected of me at work?

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Setting and clarifying expectations is one of the most important actions a manager (and organisation) can take to build and support commitment and good performance

That’s what the capability framework is – a set of expectations

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Benefits of employee commitment• Committed employees lead to higher service, quality, and

productivity, which leads to…• higher customer satisfaction, which leads to…• increased enrolments (repeat business and referrals) and

completions, which leads to…• higher levels of revenue• a sustainable and competitive Sydney TAFE

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The capabilities

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Display Resilience and CourageAct with Integrity

Manage Self

Value Diversity

Communicate Effectively

Commit to Customer Service

Work Collaboratively

Influence and Negotiate

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Deliver Results

Plan and Prioritise

Think and Solve Problems

Demonstrate Accountability

Communicate Effectively

Commit to Customer Service

Work Collaboratively

Influence and Negotiate

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Optimise Business Outcomes

Teaching and Facilitation

Assessment

Systems and Compliance

Connectivity

The TAFE NSW Teaching and Learning Quality Standards Framework DRAFT

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Performance Levels

Foundational

Intermediate

Adept AdvancedHighly

advanced