Nterprise Branch Office · Nterprise Branch Office Overview and Futures Matt French NBO Product...

Nterprise Branch OfficeOverview and Futures

Matt FrenchNBO Product ManagerNovell, Inc

John CurtisDirector, Information TechnologyMariner Health Care

© January 15, 2004 Novell Inc.2

The one Net vision

Novell Nterprise is an innovative family of products which give you the power to enable and manage the constant interaction of people with your business systems — regardless of who they are or where they are.

Novell Nterprise™

Novell exteNd™ Novell Nsure™ Novell Nterprise™ Novell NgageSM

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Today’s Enterprise Business Issues

Branch offices are expensive to support• Private WAN links• Local Backup• Directory services• Local IT staff• Disaster recovery

Branch offices are necessary for the business to function in order to be close to suppliers, customers and partners.

However….

Branch office service levels hinder productivity● Service levels, response time, bandwidth, data location● IT administration limited and costly


The Nterprise Branch Office Solution

Reduce costs to support Branch Offices● Eliminates local backup ● Simplifies directory management● Reduce network costs ● Appliance model (ease of deployment and management)● GroupWise email● Desktop Management (ZEN)● Disaster recovery

Novell Nterprise Branch Office dramatically reduces the cost and complexity of delivering data-center class

services, like file and print sharing, to branch offices

Increase productivity by raising service levels● Takes the “Remote” out of the Remote Office by delivering employees the same level of service regardless of location

● Remote administration allows centralized IT support


Nterprise Branch Office Architecture

Central Office

Branch Office A Branch Office B

• LDAP Directory• Rsync Server• Central Backup

Nterprise Branch Office Central Office components

• Enterprise Portal• Terminal Server• Others…

Supporting Branch Office Apps

LDAP and Rsync over SSL

Internet

● Data replication to corporate

● ZEN for Servers subscriber

● GroupWise POA● DHCP Server

● Software appliance● Multi-protocol file

services● iPrint● User Access

Provisioner

Nterprise Branch Office


Eliminating Backup Challenges

Centralize your branch office backup, archive, and restore• Eliminate local backup in branch office• Data on branch office server replicated to

corporate• Capital costs are typically reduced by $7,500/yr

per branch through elimination of tape backup hardware


Manage users through a corporate LDAP Directory

• Nterprise Branch Office uses corporate directory to provision users automatically

• No directory management required on the Nterprise Branch Office appliance

Simplifying Directory Services


Simplifying Directory Services

1. User logs into local Nterprise Branch Office server

2. Nterprise Branch Office server performs a secure LDAP lookup to the central LDAP directory

3. Once user credentials are validated, user is automatically provisioned on Nterprise Branch Office server

User Access Provisioner

• HTTP• CIFS• NCP

• NFS• AFP• FTP

Login

BranchOffice

Central Office

Users

Internet

Secure LDAP


Lowering Network Connectivity Costs

Leverage the Internet for network connectivity to corporate

• Allows you to replace expensive private WAN links with public Internet connections (DSL, T1, Cable Modem, etc)

• All communication between NBO server and corporate is encrypted with SSL

• Novell has experienced a 50% reduction in WAN costs by going to this model


Appliance Advantages

Receive the benefits of an appliance while being able to leverage existing hardware

• Appliance look and feel that eliminates the need to manage the OS

• Hands-free deployment and management • Remote management through Web browser


Disaster tolerant solution that provides easy recovery

• Local appliance is a disposable service cache• If it fails, throw it away• Until replacement hardware is found, services are

available from central office • Local office down – no problem!• Central office down – no problem!

Disaster Recovery


File and Print

Improves the productivity of branch office employees through local file and print services

• Access and share files on local appliance using any desktop OS - Windows, Mac, Linux/Unix

• Print through local appliance using iPrint

• Discover and install printers using Web browser


Provide local GroupWise email with centralized management

• GroupWise 6.5 SP1 Post Office Office Agent

• Managed through centralized GroupWise management tools

• Backup of Post Office can be done centrally using

the Data Replication technology in NBO

GroupWise Server


Internet or Wan

Central Office

Desktop ManagementZEN for Desktops

ZEN for Desktop services are provided by a centralized ZFD Middle-tier server that points to NBO for drive mappings needed for application distribution

1. PC logs into central office ZFD Mid Tier server

2. ZFD services delivered centrally

3. App files distributed locally on NBO server through mapped drive

ZENw orks for Desktops 4.0 –

Middle Tier Server

Branc h Offic e

Nterprise Branc h Offic e

ZFD Management Agent

App Files

ZFD Login

• Log in over HTTP• Policies• DLU• Inventory• Remote Control• Apps


Centrally distribute content to branch offices to give users the information they need

• Uses ZENworks® for Servers to distribute data to branch offices

• Provide users with the current content they need to be productive

• One example of this would be to distribute a set of corporate presentations to all sales offices

Content ManagementZEN for Servers


What’s New in Nterprise Branch Office 2.0?

• Cross-platform at the central office, support for Windows, Linux, or NetWare

• eDirectory or Active Directory support• GroupWise 6.5 SP1 Post Office Agent • Virtual Office for end user web access• ZEN for Desktops supported configuration• DHCP Server• Enhanced Password Management (The ability for end-users to self-

administer passwords in Virtual Office or through the Novell client) • Enhanced Disaster Recovery (Central office maintains data and file

system rights so users can connect to their data at central office for disaster-tolerance)

• WebDAV support• Login Script Editing• Install is 2-3X faster than Nterprise Branch Office 1.0


Nterprise Branch OfficeDeployment Requirements

Central Server• An LDAP-enabled eDirectory™ tree running DS 8.7.3 or later with universal or

simple passwords assigned to all users

• Either NetWare® 6.5, NetWare 6 SP4, SUSE LINUX Enterprise Server 8, or Redhat Enterprise Linux Server 3.0, for backing up data to the central office using the branch office data replication

• If using the Internet, open the necessary ports for Nterprise Branch Office appliance to communicate with Central Office

Branch Office• Server class PC with a a Pentium II or AMD K7 processor or better• 1 GB of RAM minimum• 9 GB hard disk storage minimum• Bootable CD-ROM drive and floppy drive


Demonstration


Mariner Health Care before NBO

Branch offices are Nursing Facilities with ZERO IT staffing• Private WAN links ( frame or DSL)• Local Backup of Netware 5 servers• Directory services with partitions and replicas of corporate tree • 20 Workstations and up to 50 users per facility• Centralized web based applications to replace distributed

applications• Initial goal to remove all servers from facility• Approach was from a “What cannot be centralized point of

view”

One of the largest providers of long-term health care services in the U.S. with more than 290 Skilled Nursing Facilities (SNFs) operating

in 20 states and 35,000 licensed beds….


Mariner Health Care Environment with NBO

Centralized Manageability from Corporate Tree• User ID management in Facility Container • Zen Objects map drives on local NBO server• Zen policies applied via middle tier login • Windows XP userid management via ZFD Dynamic local user from central tree

• Zen application objects control desktop applications• ZFS tiered distribution sends ZFS source files to NBO Servers• Rsync servers in central office for enterprise backups

Distributed Functionality by leveraging NBO in the field• Application distribution from local NBO G: drive• Zen Imaging now capable using NBO 2.0• iPrint queues from local server• Site level file sharing on NBO server


Mariner’s Nterprise Branch Office Deployment

• Mariner NBO Standard build includes• Any special configuration parameters (directory rights etc.)• Specific default user Ids, groups and password• Base Zen application distribution files and structure• ZFS subscriber installation and configuration• Anti-Virus installation and configuration for auto updates• Rsync configuration• LDAP configuration and certificates

• Next we create a ZFS PXE image of the ‘standard config’

• Deployment• Image new server using standard NBO image (20min for 2gb)• Run Autoload diskette containing server config (ip,tree,name)• Copy current desktop images to server for PXE imaging• Mail server to facility for installation


Lessons learned NBO 1.0

• Initial deployment on Dell GX60 entry level desktops proved not sufficient

• Currently replacing GX60 during NBO 2.0 upgrade with Dell 400SC

• Follow memory recommendation of 1GB or more

• PXE imaging lacking on 1.0 but working in 2.0

• Reserve capacity for additional functionality as NBO product line matures


Old Method• Facility Novell 5 server failed

– Mail server and tapes to Houston– Repair server and hope data on tapes current– Restore data from tape and repair replicas– Mail server to facility– Average 72 to 96 hour turnaround

New Method• Facility NBO 1.0 or 2.0 server failed

– Image New server with Mariner NBO standard– Load auto configuration diskette– Copy Rsync data from central office server– Mail server to facility with return label – Average 24 hour turnaround

Disaster Recovery


Case Study

American Diabetes Association

Approach2

• Install appliances in each office to replace outdated servers

• Provide Web-enabled file and print

• Centralize storage to eliminate need for local backup

• Move from T-1 to business-class DSL

Business results3

• Overall cost savings more than $1 million

• Faster file access and printing in every office

• Reduced server administration time by 95%

• Reduced T-1 costs by 75% in some offices

Situation1

• 140 offices, 70 with full-featured servers

• Lack of IT resources in each facility

• 1,000 employees in all 50 states

• Unreliable local backups


Case Study

Situation

• 22 locations

• 1,000 employees

• Slow file and print resulted in hundreds of hours of lost productivity

• Unreliable local backup

1 Approach

• Install software appliances to replace full-featured servers

• Use single directory to centralize user management

• Centralized storage to eliminate need for local backup

2 Business results

• File access in seconds, not minutes

• Saved 40% in projected hardware costs

• Reduced network administration by 25%

• Saved $11,000 per office in backup costs

3

Griffin Industries


Best Competing Alternatives

• Deploy 2 domain controllers at the branch

• Deploy 2 domain controllers at a hub/data center to support the branch

• Use private WAN links• Cost continues to escalate

– complexity is high

Microsoft

Cheap SOHO Appliance

• Deploy small form factor SOHO appliances at the branches

• Toshiba $1,150 - $1,610 • PowerElf $1,699 - $2,633• SUN Cobalt Qube $1,149 - $2,400• No centralized management

– requires onsite management

• Continue with your current architecture and systems

• Keep private WAN connections between sites• Novell loyalists continue to manage a

partition per site and 3 replicas per partition• Continue to send IT staff on site or staff IT

resources locally• Cost continues to escalate – complexity

remains high

Status Quo

Total Centralization

• Consolidate the architecture and centralize all services

• IT group saves money and resources• Take a productivity hit with the workforce

at the satellite offices• Users rebel and start taking things into their

own hands


Novell versus Microsoft

The Microsoft solution for distributed offices costs more than twice as much as the Novell Nterprise Branch Office solution!

25 Users in One Branch OfficeMicrosoft Recommended

2 Domain Controllers at Branch

$2,639- 2,639 for 25 CALs

1 Terminal Server for the Branch

Server Maintenance$25,000

TOTAL……. $55,139

Novell Nterprise Branch Office

1 Nterprise Branch Office Server

$6,000

TOTAL……. $20,000

2 Domain Controllers at Hubcovered by licenses above

covered by licenses aboveRequired Hardware5 Servers at $3,000/server $15,000

Server Licenses5 Servers at $5,000/server

5 Servers at $500/server $2,500

Required Hardware2 Servers at $3,000/server

Server Maintenance2 Servers at $5,000/server $10,000

Backup

Central Backup Solution $1,500BackupLocal Tape Drive and Support $10,000

$2,500 per server $2,500


Pricing

Server-based License:

• MSRP $2,500/appliance

• NBO v1 with SP2 included in NetWare 6.5

• Promotion available through July 31st, 2004 that allows a customer to upgrade to Nterprise Branch Office 2.0 by purchasing a single upgrade license and upgrade protection/maintenance part number for the price of upgrade protection/maintenance.

• $625 per server for MLA, less customer discount

• $950 per server for CLA and VLA, less customer discount (full-term upgrade protection)


Related Sessions

TUT321 - Novell Nterprise Branch Advanced Concepts

TUT221 - Deploying Novell Nterprise Branch Office

TUT106 - Hands-On: Implementing Novell Nterprise Branch Office

BUS218 - Novell Nterprise Branch Office Case Study: American Diabetes Association

Unpublished Work of Novell, Inc. All Rights Reserved.This work is an unpublished work and contains confidential, proprietary, and trade secret information of Novell, Inc. Access to this work is restricted to Novell employees who have a need to know to perform tasks within the scope of their assignments. No part of this work may be practiced, performed, copied, distributed, revised, modified, translated, abridged, condensed, expanded, collected, or adapted without the prior written consent of Novell, Inc. Any use or exploitation of this work without authorization could subject the perpetrator to criminal and civil liability.

General DisclaimerThis document is not to be construed as a promise by any participating company to develop, deliver, or market a product. Novell, Inc., makes no representations or warranties with respect to the contents of this document, and specifically disclaims any express or implied warranties of merchantability or fitness for any particular purpose. Further, Novell, Inc., reserves the right to revise this document and to make changes to its content, at any time, without obligation to notify any person or entity of such revisions or changes. All Novell marks referenced in this presentation are trademarks or registered trademarks of Novell, Inc. in the United States and other countries. All third-party trademarks are the property of their respective owners.

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