NUMBER AMENDMENT Pages CHECK HERE IF ADDITIONAL … · Service Catalog text files shall follow the...

___________________

STATE OF CALIFORNIA

STANDARD AGREEMENT AMENDMENT STD 213 A (Rev 2/12)

□ CHECK HERE IF ADDITIONAL PAGES ARE ATTACHED Pages AGREEMENT NUMBER AMENDMENT 171 NUMBER

IFB STPD 12-001-A, 3

C3-A-12-10-TS-12 REGISTRATION NUMBER

1. This Agreement is entered into between the State Agency and Contractor named below: STATE AGENCY’S NAME

California Department of Technology CONTRACTOR'S NAME

NWN Corporation 2. The term of this

Agreement is 11/15/2013 through 6/30/2018 3. The maximum amount of this agreement after this $0.00

amendment is: 4 The parties mutually agree to this amendment as follows. All actions noted below are by this reference made a part of the

Agreement and incorporated herein:

A. This Administrative Amendment incorporates the following changes, Subject CALNET 3, IFB STPD 12-001-A Category 1: Voice and Data Services, (NWN):

1, Attachment 1: IFB STPD12-001-A, Volume 1 Response to Common Requirements, Part B. SOW Business Requirements Response (105 pages)

2. Attachment 2: IFB STPD 12-001-A, SOW Appendix B, Data Dictionary (50 pages)

3. Attachment 3: IFB STPD 12-001-A, Subcategory 1.2 - MPLS, VPN and Converged VoIP Volume 2 - Response to Unique Subcategory Requirements Part A. Unique Requirements, Preferences and Incentives (15 pages)

All other terms and conditions of the original agreement shall remain the same. IN WITNESS WHEREOF, this Agreement has been executed by the parties hereto.

CALIFORNIA CONTRACTOR DEPARTMENT OF TECHNOLOGY

Use OnlyCONTRACTOR'S NAME (If other than an individual, state whether a corporation, partnership, etc.)

NWN Corporation BY(Authorized Signature) DATE SIGNED (Do not type)

PITTED NAME AND TITLE OF PERSON SIGNING

Mathew S. Niemann, VP of Strategic Contracts ADDRESS

11931 Foundation Place, Suite 250 Gold River CA 95670

STATE OF CALIFORNIA AGENCY NAME

California Department of Technology BY (Authorized Signature) DATE SIGNED (Do not type)

PRINTED NAME AND TITLE OF PERSON SIGNING □ Exempt per: Barbara Garrett, Deputy Director, Office of Technology Services - STND ADDRESS

P.O. Box 1810, MS Y-13, Rancho Cordova. CA 95741-1810

IFB STPD 12-001-A, C3-A-12-10-TS-12 Amendment #3, Rev. March 2, 2016 CALNET 3, Category 1: Voice and Data Services Volume 1 – Response to Common Requirements, Part B. SOW Business Requirements Response IFB STPD 12-001-A SOW, Appendix B: Data Dictionary

Volume 2 – Response to Unique Subcategory Requirements, Part A. Unique Requirements, Preferences and Incentives

Amendment # 3 Summary

R33 44 55 6

6 77 8

Field Data Field Name PopOrder 1 Category R

2 Subcategory A

Section Number ServiceType R

Service Description R

Geographic Availability A

Field Data Field Name PopOrder Service Limitations A

Change Charge Applicability A

IFB STPD 12-001-A, C3-A-12-10-TS-12 Amendment #3, Rev. March 2, 2016

Category 1 – Voice and Data Services 2

Amendment # 3 Summary – SOW Business Requirements This Amendment # 3 Summary is for IFB STPD 12-001-A and incorporates requested additions to NWN’s SOW Business Requirements. This summary represents all substantive changes (minus immaterial changes such as formatting) made to NWN Corporation’s SOW Business Requirements previously submitted to the State. Any substantive change not included in this list is non-operative, non-binding and will not be considered a part of the NWN Corporation’s Amendment # 3.

• Updated cover page to read “IFB STPD 12-001-A, Amendment #3”• Updated cover page date to 03/02/2016• Updated headers to include 03/02/2016 dates (All Pages)• Updated headers to reflect Amendment #3• Section A.4.6 Service Catalog Text Files

o Pages 1B-36 through 1B-39 Updated to read “The information contained in the Service Catalog text files shall align with this IFB and

Catalog A, and shall include both Catalog A and Catalog B pricing.” Updated to read “The Contractor shall update the Service Catalog Profile information as directed by the

CALNET 3 CMO. Within 30 calendar days of the effective date of any amendment, the Contractor shallprovide any updates to the Service Catalog as Amended Catalog text files. These Amended Catalog textfiles shall only contain catalog information that is being updated by the amendment.”

Updated to read “The initial Service Catalog text files shall follow the specifications described below.” Updated File Frequency to remove “and intermittent files thereafter” On Page 1B-36, Updated C3SRVCATA1 as shown below:

On Page 1B-37, Updated C3SRVCATA1 as shown below:

22

Field Data Field Name PopOrder 1 Category R

2 Subcategory A

3 Section Number R

34 Service Type R

5 Subservice Type A

6 Line Item Number A

47 Feature Name R

68 ProductID R

69 Feature Description R

710 Feature Restrictions A

8 Transport Type A

911 Contract NRC A

1012 Contract NRC Description A

1113 Contract MRC A

1214 Contract MRC Description A

1315 Admin FeeRate A

16 CustomerMRC A

17 Customer MRC Description A

1418 Unit ofMeasure R

1519 ChangeCharge A

1620 ChangeCharge Description A

21 Delegation Required R

Required or Discretionary R



On Page 1B-37, Updated C3SRVCATA2 as shown below:

Added instructions for Amended Catalog Text files to read:“The Amended Catalog text files shall follow the specifications described below. 1. Filenames: C3AMDCATA1, C3AMDCATA2;2. File Frequency: within 30 calendar days of the effective date of any amendment3. Data fields within data records shall be populated based on what is coded in the “populate”(“Pop”) column. The “Pop” column is coded as follows:

a. R – Required. This field must always be populated; and,b. A – This field is populated if it is applicable to the Service Type and Feature Name beingreported.

4. Data Records: the following data fields shall be included as columns on each data record in theorder specified and follow data field specifications as detailed below and in the Data Dictionary (SOW Appendix B).

Data Field Name PopOrder 1 Contract Number R 2 Amendment Number R

3 Effective Date R 4 Action R 5 Category R

6 Subcategory A 7 Section Number R 8 Service Type R 9 Service Description R

10 Geographic Availability A

11 Service Limitations A 12 ChangeChargeApplicability A

C3AMDCATA2 Field Data Field Name PopOrder

Contract Number

2 Amendment Number R

3 Effective Date R 4 Action R

5 Category R

6 Subcategory A 7 Section Number R

8 Service Type R 9 Subservice Type A

10 Line Item Number A

11 Feature Name R

1 R

ProductID R12



C3AMDCATA1:

C3AMDCATA2

Field Data Field Name PopOrder

13 Feature Description R

14 Feature Restrictions A

15 Contract NRC A

16 Contract NRC Description A

17 Contract MRC A 18 Contract MRC Description A

19 Admin Fee Rate A

20 Customer MRC A

21 Customer MRC Description A

22 Unit of Measure R

23 Chanae Charge A 24 Chanae Charae Description A

25 Delectation Reauired R

26 Required or Discretionary R



C3AMDCATA2

• Section A.7.3 DURATION IPRs o Page 1B-62 Updated to read: “In the event that a Customer elects to terminate Service(s) subject to

Duration IPR Pricing for reasons other than (1) a Contractor default, or (2) circumstances outside such Customer’s reasonable control, such Customer shall be liable to Contractor for an early termination charge. This charge shall be calculated based on the following: a) monthly difference in the original contract rate and the Duration IPR rate multiplied by the number of months the service was used under the Duration IPR

• Section A.8 INVENTORY AND FISCAL MANAGEMENT o Page 1B-64 corrected to read “18. CALNET 3 CMO reserves the right to make changes to the data fields

requested in text files and reports (Sections A.4, A.8, A.9, & A.10).

RA

Field Order Data Field Name Pop

1 Service Month R 2 Customer Code R

3 Customer Name R

4 BAN R

5 BTN A

6 Customer Billing Address 1 R

7 Customer Billing Address 2 RA

8 Customer Billing City R

9 Customer Billing State R

10 Customer Billing Zip Code R

11 SR Number R

12 SR Date R

13 Change Type R

14 Change Date R

15 CALNET 3 R

16 Category R

17 Subcategory A

18 Section Number R 18 19 Service Type R 19 20 Feature Name 20 21 Product ID RA 21 22 Transport Type A 22 23 Circuit ID A 23 24 WTN A 25 Node A 24 26 Service Quantity Changed R 25 27 Contract NRC A 26 28 Contract MRC A

2729 Special Pricing A

30 SP Trackina Number A

2831 Admin Fee Rate A 2932 Customer MRC A

30 33 Customer Service Address 1 (A) RA 31 34 Customer Service Address 2 (A) RA 32 35 Customer Service City (A) RA



• Section A.8.1 MOVES, ADDS, CHANGES and DELETES FISCAL TEXT FILEo On Page 1B-65, Updated C3MSRVMACD as shown below:


1 Service Month R

2 Customer Code R

3 Customer Name R

4 CALNET 3 R

5 BAN R 6 SR Number R

Field Data Field Name PopOrder 3335 Customer Service State (A) RA

34 37 Customer Service Zip Code (A) RA

35 38 Customer Service Address 1 (Z) A

36 39 Customer Service Address2 (Z)) A

37 40 Customer Service City (Z) A 38 41 Customer Service State (Z) A

3942 Customer Service Zip Code (Z) A



o On Page 1B-66, Updated C3MSRVMACD as shown below:

• A.8.2 FISCAL INVENTORY TEXT FILE o Page 1B-66 Updated to read: “The Contractor shall provide a monthly fiscal inventory of all CALNET 3

Services to CALNET 3 CMO on a text file. This text file shall include each Customer’s contracted services and features, and provide current quantities and service location information. For quantities that are usage based, the quantity reported shall represent the total usage for the month being reported. The text file shall represent a snapshot of the Contractor’s total inventory on the last day of the Service Month being reported.

o On Page 1B-66, Updated C3MFISCINV as shown below:


24 Total Customer MRC A


57 Category R 68 Subcategory A 9 Section Number R

7 10 Service Type R

8 11 Feature Name R 9 12 Product ID R 10 13 Transport Type A

11 14 BTN A

1215 Circuit ID A 13 16 WTN A 17 Node A

14 18 Quantity R 19 Unit of Measure R

20 Contract NRC A 15 21 Contract MRC A

16 22 Special Pricing A 23 SP Tracking Number A

17 24 Admin Fee Rate A 18 25 Customer MRC A

26 Customer Service Address 1 (A) A 27 Customer Service Address2 (A) A 28 ACustomer Service City (A) 29 Customer Service State (A) A

30 Customer Service Zin Code (A) A 31 Customer Service Address 1 (Z) A 32 Customer Service Address2 (Z) A

33 Customer Service Citv (Z) A

34 Customer Service State (Z) A

35 Customer Service Zin Code (Z) A 19 ATotal Calls 20 ATotal Call Duration

21 Total Usage A 22 Total Contract MRC A 23 ATotal Admin Fee






1 Service Month R

2 Invoice Number R

3 Invoice Date R

4 Customer Code R

5 Customer Name R 6 Customer Billina Name A 67 CALNET 3 R

78 Category A 89 Subcategory A



• Section A.8.3 SERVICES BILLED TEXT FILE o On Page 1B-68, Updated C3MSRVBILL as shown below:


910 BAN R

10 11 BTN RA

11 12 SR Number A

13 Section Number R 12 14 Service Type R 13 15 Feature Name R 14 16 Product ID R 15 17 Transport Type A 16 18 Circuit ID A 17 19 WTN A 20 Node A 21 Customer Service Address 1 (A) A 22 Customer Service Address 2 (A) A

23 Customer Service City (A) A 24 Customer Service State (A) A

25 Customer Service Zio Code (A) A

26 Customer Service Address 1 (Z) A

27 Customer Service Address 2 (Z) A

28 Customer Service City (Z) A 29 Customer Service State (Z) A 30 Customer Service Zio Code (Z) A

18 31 Quantity R

19 32 Unit of Measure R 20 33 Service Quantity Changed A 21 34 Change Date A 22 35 Change Type A 23 36 Contract NRC A 24 37 Contract MRC A 25 38 Prorated Charge A 26 39 Special Pricing A 40 SP Tracking Number A

2741 Admin Fee Rate A

2842 Admin Fee A

43 Prorated Admin Fee A



o On Page 1B-69, Updated C3MSRVBILL as shown below:


29 44 Customer MRC A 30 45 Customer Prorated Charge A 31 46 Total Contract NRC A

3247 Total Contract MRC A

3348 Total Prorated Charge A

3449 Total Admin Fee A

50 Total Prorated Admin Fee A

35 51 Total Customer MRC A 36 52 Total Customer Prorated Charge A 37 53 Total Calls A

38 54 Total Minutes A 39 55 Adjustments A 40 56 Adjustment Description A 41 57 Total Taxes A

4258 Tax Index A

43 59 Total Charge R


1 Service Month R

2 Category R 3 Subcategorv A 4 Invoice Number R 15 Tax Index R 26 Tax R 37 Tax Description R



o On Page 1B-70, Updated C3MSRVBILL as shown below:

• Section A.8.3.1 Services Billed Tax Detail Text File o On Page 1B-71, Updated C3MSRVTAX as shown below:

• Section A.8.5 ADMINISTRATIVE FEE BY SERVICES TEXT FILE o Page 1B-71, added verbiage: “Only services that are CALNET 3 contracted items (ie. CALNET 3 flag = “Y”) shall

be included on this report.”

Field Data Field Name PopOrder 1 Service Month R

2 Contract Number R

Category R3 Subcategory A

5 Service Type R

S Product ID R

7 Quantity R

S Admin Fee Rate R

9 Admin Fas R 9 10

4

Total Admin Fee R

Field Order Data Field Name Pop Ticket Number Service AR1 Month

2 BAN R

3 BTN A



o On Page 1B-72, Updated C3MADMNFEE as shown below:

• Section A.8.6 TROUBLE TICKET AND PROVISIONING FISCAL TEXT FILE o On Page 1B-72, Updated C3MTRTKSLA as shown below:


RA

4 Invoice Number R

5 Invoice Date R 26 Category R 37 Subcategory A 48 Customer Code R 59 Customer Name R 10 SLA R 11 Service Type R 12 Feature Name R 13 Product ID R

14 Quantity A 15 Circuit ID A 16 WTN A

17 Ticket Number A 6 18 Outage Cause A 7 19 Outage Date A 8 20 Ticket Open Date A 9 21 Ticket Open Time A

10 22 Ticket CloseRestore Date

A

11 23 Ticket CloseRestore Time

A

12 24 Unavailable Time A 13 25 Total SLA Credits R & R%

14 26 Service TypeSR Number RA 15 27 SLAChange Date RA 16 28 Circuit IDChange Type A 17 29 WTN Days PD A 18 SR Number A

19 30 Provisioning R&R% A 20 Change Date A

31 31 Dave PDTotal SLA Credits

AR



o On Page 1B-73, Updated C3MTRTKSLA as shown below:

The Transition-In Status Report shall include the following information:

1. Customer Name;

2. Customer Code;

3. Category;

4. Subcategory;

5. Customer Service Address 1 (A),

6. Customer Service Address 2 (A),

7. Customer Service City (A);

8. Customer Service State (A),

9 Customer Service Zip Code (A),

10. Customer Service Address 1 (Z), when applicable;

11. Customer Service Address 2 (Z), when applicable;

12. Customer Service City (Z), when applicable;

13. Customer Service State (Z), when applicable;

14. Customer Service Zip Code (Z), when applicable;

15. Service Type(s);

16. Product ID;

16.17. CALNET 2 Product ID;

18 Circuit ID;

19. WTN;

20. BTN;

21. Node;

17.

18. 22Quantity;

19.23 Target Transition-1n Date;

20.24 Actual Transition-In Date;

21.25 Date Change Reason;

26.Transition Status,

22,27 Transition Percentage Complete;

23-28 CALNET 2 Billing Account Status, and, 24.29. BAN.



• Section A.10.2.3 Transition-In Status Report o On Page 1B-92, Updated as shown below:

o On Page 1B-93, Updated as shown below:

Data Field Name Data Field Definition Data Type Format

Action Type of change made to the Service or Product ID onthe Contractor's Service

1 Catalog as a result of an amendment. Text "A". "C". or "D" This is either .an add (A). change (C). or delete (D).

Actual Arrival Date Contractor technician's actual date of arrival on Customer premise reported in

24 Date MM/DD/YYYY the Trouble Ticketing Reporting and Tracking System.

Actual Arrival Time Contractor technician's actual time of arrival on Customer premise reported in

32 the Trouble Ticketing Reporting and Time 99:99 Tracking System Military time or equivalent.

Actual Migration-Out Date Contractor disconnects Customer Date service afterproviding incoming

43 Date MM/DD/YYYY Contractor all necessary information to migrate services

Actual Migration-In Date Contractor completes installation 54 Date of service/subservice/feature and is Date MM/DD/YYYY

deemed acceptable by Customer.

Actual Transition-In Date Contractor completes Customer Date transition of service to CALNET 3 and

65 Date MM/DD/YYYY service transition is deemed acceptable by CALNET 3 CMO.

Adjustments Credits or debits on an accountto $0.0000 76 correct previous billing - including SLA Currency (varies 2to 4 digit

credits. decimal)

Adjustment Explanation for the issuance of an Varies, 5550087 TextDescription Adjustment. char max

Admin Fee Admin Fee Rate multiplied by the $0.0000 98 Contractor rates for the Product ID as Currency (varies 2to 4 digit

described in IFB-A Section A5.11. decimal)

Admin Fee Rate A percentage applied to the Contractor's 109 rates as described in IFB-A Section Percentage 0.00%

A.5.11.

Amendment Number The Amendment Number as assianed by the Statewide Contract Management Varies. 50

11 TextUnit (SCMU) and noted on the form char max STD 213A.



Amendment # 3 Summary – Data Dictionary This Amendment # 3 Summary is for IFB STPD 12-001-A and incorporates requested additions to NWN’s Data Dictionary. This summary represents all substantive changes (minus immaterial changes such as formatting) made to NWN Corporation’s Data Dictionary previously submitted to the State. Any substantive change not included in this list is non-operative, non-binding and will not be considered a part of the NWN Corporation’s Amendment # 3.

• Updated Cover Page to read “NWN Amendment #3” • Updated Cover Page date to 03/02/2016 • Updated Data Fields as follows:

o On Page 1, Updated as shown below:

18 15

Data Field Name

BAN

1240

BTN

1344

CALNET 2 Billing Account Status

1442

CALNET 2 Product ID

15

CALNET 31643

CALNET 3 Billing Account Status

1744

CAT

Category 1946

Change Charge

2047

Change Charge2146 Applicability

Change Charge2240 Description

Data Field Definition

A unique Billing Account Number used to designate a Customer or Customer location that will be billed, which can represent multiple BTNs, Circuit IDs. or WTNs.

A specific Billing Telephone Number recorded by the switch on a Call Detail Record identifying the party to be billed for the call.

A status provided by incumbent Contractor when transitioning sendees in form of a percentage. The reported percentage will reflect the progress of the billing process that includes submission of final bill/credit to Customer for CALNET 2.

Provided only by incumbent Contractors) for transition reporting. This is the CALNET 2 unique Contractor-defined code specific to the sendee or feature name as identified in the Contractor's published CALNET 2 Service Catalog.

Flag that indicates if the Service or Feature is a CALNET 3 product

Status provided by incumbent Contractor when transitioning sendees in form of a percentage. The reported percentage will reflect the progress of the billing process that includes submission of final bill/credit to Customer for CALNET 3.

Type of catastrophic outage.

CALNET 3 Category number from which the Service has been procured. This is not the procurement contract number.

A charge applied to a Product ID for an authorized move, add or change by the Contractor per the Customer's Sendee Request and as identified in Catalog A of the Bidder’s response.

A description of how the change charge applies to the service.

A description of the Change Charge when it is other than a currency value (e.g ICB). '

Data Type

Text

Text

Percentage

Text

Text

Percentage

Text

Number

Currency

Text

Text

Format

Varies, 40-50 char

max

Varies, 40-50 char max

0.0%

Varies. 75 char max

"Y" or “N"

0.0%

"T, "2" or "3"

Varies, 2 digit max

$0.0000 (varies 2 to 4 digit

decimal)

Varies 2000 char max

Varies, 26 1000 char

max




Data Field Name Data Field Definition Data Type

2320

Change Date Actual date the Contractor completes the service/feature move, add, change, or delete as deemed acceptable by the Customer.

Date

2424

Change Type Type of service/feature changeprocessed by the Contractor per the Customer's Service Request. This is either a move, add, change, or delete.

Text

2522

Circuit ID or Service ID (can be used interchangeably)

A unique identifier assigned to each service ordered by a Customer. Examples of a Circuit ID or Service ID are an access circuit number or a telephone number.

Text

2623 Completion Date Actual project completion date. This

date is the date deemed acceptable by the Customer.

Date

2724

Contract MRC Monthly Recurring Charge per Product ID excluding any Admin Fee as included in Catalog A of the Bidders response or as negotiated in an IPR.

Currency

2825

Contract MRC Description

A description of the Contract MRC when it is other than a currency value as defined in Catalog A (e.q. ICB. cost pIus xx percentage, percentage discount off mfg_list).

Text

2926

Contract NRC One .time Non-Recurring Charge perProduct ID excluding any Admin Fee as included in Catalog A of the Bidder’s response or as negotiated in an IPR.

Currency

3027

Contract NRC Description

A description of the Contract NRC when it is other than a currency value as defined in Catalog A e.g. ICB. cost plus xx percentage, percentage discount off mfg.list).

Text

3128 Contract Number The Contract agreement number issued

on the STD 213 for each Contractor. Text

3229 Contractor Code Unique identifier for the Contractor as provided by CALNET 3 CMO. Text

3330 Contractor Name The company name of the Contractor as provided by the Contractor. Text

3434 Current Charges All debits and credits posted to the

current invoice. Currency

3532 Customer Billing City The Customer's billing city, no abbreviations. Text

Format

MM/DD/YYYY

“M”, “A”, “C" or “D”

Varies, 30 100 char

max

MM/DD/YYYY


decimal)


SO.0000 (varies 2 to 4 digit

decimal)


Varies, 20-100 char

max

Varies 3 char max

Varies, 250 char max


decimal)

USPS Standard




Data Field Name Data Field Definition

Customer Billing The Customer's primary billing street3633 Address 1 number and name, no abbreviations.

Customer Billing The Customer's secondary billing street 3734 Address 2 number and name, no abbreviations.

Customer Billina Customer Billina Name as It appears on38 Name the Customer Invoice.

Customer Billing State The Customer's billing state3936 abbreviation.

Customer Billing Zip The Customer's billing zip code (Zip+4 4036 Code “ Code).

Customer Code Unique identifier for the Customer as4137 provided by CALNET 3 CMO.

Customer Contact Name of Customer responsible for acting as a point of contact for CALNET

4238 3 service issues reported to the Trouble Ticketing Reporting and Tracking System.

Customer Contact The telephone number or Email address 4339 Info for the Customer Contact.

Customer MRC Contracted Monthly Recurring Charge, 4440 plus the Admin Fee as included in

Catalog B of the published Contract.

Customer MRC A description of the Customer MRC Description when it is other than a currency value as

45 included in Catalog B (e.g. ICB. cost plus xx percentage, percentage discount off mfg list).

Customer Name Customer name as defined in Customer 4644 Naming Conventions (IFB-A Section

A.4.2). '

Customer Prorated Prorated Charge plus Admin Fee as 4742 Charge included in Catalog B of the published

Contract.

Customer Service The End-User location primary street Address 1 (A) number and name. For services with

4843 two end locations, use this as the "A" location.

Customer Service The End-User location primary street Address 1 (Z) number and name. For services with

4947 two end locations, use this as the “Z” location.

Data Type

Text

Text

Text

Text

Text

Text Number

Text

Text

Currency

Text

Text

Currency

Text

Text

Format

USPS Standard

USPS Standard


USPS Standard

USPS Standard

Varies99999

Varies. 250 char max

Varies, 50-100 char

max

$0.0000 varies 2 to 4 digit

decimal)




decimal)

USPS Standard

USPS Standard





50 45

Customer Service Address 2 (A)

The End-User location secondary street number and name. For services with two end locations, use this as the 'A" location.

Text

5146

Customer Service Address 2 (Z)

The End-User location secondary street number and name. For services with two end locations, use this as the "Z" location.

Text

5247 Customer Service City (A)

The End-User location city. For services with two end locations, use this as the "A” location.

Text

5343 Customer Service City

(Z) The End-User location city. For services with two end locations, use this as the "Z" location.

Text

Customer Service The End-User location state. For 5443 State (A) services with two end locations, use this

as the "A” location. Text

Customer Service The End-User location state. For 5550 State (Z) services with two end locations, use this

as the "Z" location. Text

5654 Customer Service Zip Code (A)

The End-User location zip code. For services with two end locations, use this as the "A” location. (Zip +4 Code)

Text

5752 Customer Service Zip Code (Z)

The end-user location zip code. For services with two end locations, use this as the "Z" location. (Zip +4 Code)

Text

5353 Date Change Reason Reason Contractor needs to change

date of Transition of Customer services Text to CALNET 3.

5954 Days PD Number of calendar "days past due"

from date of written order confirmation Number notification.

60

Delegation Required Designates whether the Service or Feature requires delegation is required, as identified in Contractor's Catalog B.

Text

6155

DCS DVBE Certification Number

Valid certification number assigned by the California Department of General Services, Office of Small and Disabled Veteran Business Enterprises.

Text

6256

DGS SB Certification Number

Valid certification number assigned by the California Department of General Services, Office of Small and Disabled Veteran Business Enterprises.

Text

Format

USPS Standard

USPS Standard

USPS Standard

USPS Standard

USPS Standard

USPS Standard

USPS Standard

USPS Standard

Varies, 5000 char

max

Varies, 10 digit max

“Yes” or “No"

Varies, 50-100 char

max

Varies, 53-100 char

max





6367

Due Date Actual Date Contractor and Customer mutually agree service order will be completed in accordance to SLA Provisioning Sections in each Category or Subcategory solicitation.

Date

6468 DVBE Contractor Company name of the DGS certified

DBVE Subcontractor of the CALNET 3 Contractor.

Text

65

Effective Date The date the amendment was approvedbv the Statewide Telecommunications Procurement Division on behalf of the State as noted on the form STD 213A.

Date

6669

Est. Arrival Date Contractor technician's estimated date of arrival on Customer premise identified in the Trouble Ticketing Reporting and Tracking System.

Date

6760

Est. Arrival Time Contractor technician's estimated time of arrival on Customer premise identified in the Trouble Ticketing Reporting and Tracking System.

Time

6864 Est. Project Cost Contractor's estimated project cost.

Currency

6962 Feature Description The Feature Description in Catalog AB of the Bidder’s Response. Text

7063 Feature Name The Feature Name in the Bidders

Catalog A. Text

7164 Feature Restrictions The Feature Restrictions in Catalog A of

the Bidder’s response. Text

7266 File Creation Date Date the text file or report was created by the Contractor. Date

7366 File Name The file name as defined in the text files

or report specifications of this IFB. Text

7467 Final Project Cost Contractor's final project cost.

Currency

7566 GeographicAvailability

The geographical areas where the Contractor will provide the service as included in the Bidders Catalog A.

Text

7669 Hourly Rate Contractor's hourly rate as identified in

the Catalog A. Currency

Format

MM/DD/YYYY


MM/DD/YYYY

MM/DD/YYYY

99:99


decimal)

Varies 5000 char max

Varies, 250-500 char

max

Varies, 5000 char

max

MMDDYYYY

Varies, 30-100 char

max

$0.0000 (varies 2 to 4 dinit

decimal)

Varies, 5000 char

max


decimal)




Data Type Format

Varies, Number 10 2 digit max

Date MM/DD/YYYY

Date MM/DD/YYYY

Varies Text 30 char max

Text Varies. 10 char max

Varies 1000Text char max

Varies, 30,2Number digit max

Varies. 25Number digit max

Varies 5000Text char max

Date MM/DD/YYYY

Varies, 20,2Number digit max

Data Field Name

7770 Hours

Initial Date 7874

7973 Invoice Date

8073 Invoice Number

Line Item Number

81

Migration Status

8274

New Term Quantity

8376

Node

84

8576 Outage Cause

Outage Date

8677

Outage Duration

8778


The number of hours charged.

Date Customer was initially contacted by the Contractor after receipt of Service Request.

The date the invoice was issued to the Customer.

The unique number assigned to the invoice.

A number assigned to the specific line that each Product ID resides on within each service grouping table in Catalog EL

Written explanation of progress regarding Migration of Customer's service to CALNET 3 and closeout of CAL NET 3 billing. Shall include percentage % complete.

Total number of Units of the specified Product ID with a new term at the specified MRC and NRC for the reporting month.

A connection or redistribution point for the service or feature when applicable. Typically for services with multiple droppoints.

Written explanation of cause or reason for CALNET 3 service outage.

Actual date Contractor service outage began as identified in the Trouble Ticketing Reporting and Tracking System.

The total minutes beginning when a trouble ticket is opened until the problem is resolved and deemed accepted by the Customer.





Product ID A unique Contractor-defined code specific to the service or feature name as included in the Bidders Response and as identified in Catalog A. If a bundled set of features are offered

8879 together at a single price in Catalog A, a unique Product ID shall be assigned to the represent the bundle. Product IDs in Catalog A for IFB A shall not reoccur or appear in any other CALNET 3 solicitations.

8980 Project Mgr. Name of Contractor's Project Manager.

9084 Project Mgr. Contact # Phone number of Contractor's Project Manager.

91 Prorated Admin Fee The Arinin Fee Rate multiplied by the

Prorated Charge for the Product ID as described in IFB-A, Section A.5.11.

9282

Prorated Charge For any service or feature that was charged for a portion of the month of sendee, this prorated monthly recurring charge shall be captured here.

Provisioning Period The month the Contractor reports sendee orders in accordance with SOW

9333 Sections 1.1.4.8 7, 1.2.9.8.11, 1.3 5.810, 1.4.4.8.7. 1.4.4.8.8, 1.5.4.7.7 and 1.6.6.8.10 (Provisioning SLAs).

Provisioning R&R % Rights and Remedies percentage credited or refunded for Provisioning SLAs (Sections 1.1.4.8.7. 1.2.9.8.11. 1.3.5.8.10, 1.4.4.8.7. 1.4.4.8.8, 1.5.4.7.7

9484 and 1.6.6.8.10). The Provisioning SLA Rights and Remedies percentage will reflect “50%" if the individual objective is missed per order and “100%" if Monthly Completion percentage objective is missed per service per month.

9586 Quantity Total number of billable units for the

specified Product ID in the reporting month.

9686

R & R % Rights and Remedies percentage credited or refunded per SOW SLA Sections 1.1.4.1, 12.91, 1.3 5.1, 1.4.4.1, 1.5.4.1 and 1.6.6.1.

9787 Report Period Month and year that the data in the report reflects.

Data Type Format

Text Varies,

50 100 char max

Text

Text

Currency

Currency

Varies 250 char max

999-999-9999


decimal)


decimal)

Date MM/YYYY

Percentage 0.0%

Number Varies. 30,2 digit max

Percentage 0.00%

Date MM/YYYY





Reported Trouble Written explanation of the trouble 9388 reported by the Customer in the Trouble

Ticket Reporting System.

Restoral Activity Written Chronological explanation and Performed timestamp of the Contractor's trouble 9989

shooting and restoration activities provided in Contractor's trouble ticket.

Restore Date Actual Date Customer service was 100 90 restored, accepted and documented in

the Contractor's trouble ticket.

Restore Time Actual Time of day the Customer 101 91 service was restored and documented in

the Contractor's trouble ticket.

Required or Designates whether the Service or 102 Discretionary Feature is required or discretionary as

identified in Contractor’s Catalog B

SB Contractor Small Business company name registered as the DGS certified Small

10392 Business Subcontractor on the CALNET 3 Contract.

SCC Stop Clock Condition name in the Contractor's trouble ticket system in the

10493 SLA language in each Category or Subcategory solicitation.

SCC Minutes Total Stop Clock Condition duration in minutes applied per trouble ticket SOW

10594 Sections 1.1.4.7, 1 2.9 7, 1.3 5.7, 1.4.4.7, 1 5.4 6 and 1.6.6.7.

Scope of Work Date Actual Date "Scope of Work" provided to10695 Customer.

The number of the service grouping as 107 Section Number defined in each table heading of the

Bidder’s Catalog A.

Service Description A summary description of the Service 10896 the Contractor provides as included in

the Bidder’s Catalog AB.

Service Limitations A high level description of the service 10997 Limitations and Restrictions as included

in the Bidder's Catalog A.

Service Month The calendar month the service and/or 110 98 feature is provided or moved, added,

changed, or deleted.

Data Type

Text

Text

Date

Time

Text

Text

Text

Number

Date

NumberText

Text

Text

Date

Format



MM/DD/YYYY

99:99

“Required" or “Discretionary”


LOV* varies 1000

char max

Varies,30.2 digit max

MM/DD/YYYY

Varies, 50 char max



MM/YYYY




Data Field Name

Service Quantity Changed

11199

Service Type 112 100

SLA

113 101

SLA Applied114 102

SLA Report Period

115 103

116 SP Tracking Number

Special Pricing

117 104

SR Date 118 105

SR Number 119 106

Start Date 120 107

Status121 108

Subcategory

122 109


The number of billable units of the Change Type for the specified Product ID at the specified MRC and NRC for the reporting month.

The name of the service grouping as defined in each table heading of the Bidders Catalog A.

Name of Service Level Agreement -Contractor shall provide the SLA name as it appears in the Category or Subcategory solicitation when the trouble ticket failure qualified for and Contractor applied rights and remedies under the named SLA.

"Yes" or "No" indicating if individual provisioning SLA applies.

The month and year for all trouble tickets reported in accordance to Service Level Agreement (SLA) Reports (IFB-A Section A.9.5).

A Unique Number assigned to the approved ICB or IPR as provided by CALNET 3 CMO. the Statewide Contract Management Unit (SCMU)

This is a flag used for special pricing. It defines what type of special pricing has been applied and billed to the customer (eg ICB, IPR).

Date the service request for the service/feature move, add, change, or delete was submitted.

Entity’s service request number as provided on the Telecommunications Service Request.

Actual project start date as reflected in the accepted implementation plan/schedule.

Contractor trouble ticket status.

CALNET 3 Subcategory number from which the service has been procured. This is not the procurement contract number.

Data Type

Number

Text

Text

Text

Date

Text

Text

Date

Text

Date

Text

Text

Format

Varies, 30,2 digit max

Varies, 100 500 char

max

Varies,100 char max

"Yes" or “No"

MM/YYYY


"ICB” or "IPR"

MM/YYYY

Varies, 30 100 char

max

MM/DD/YYYY


3 or 4, or 5 char with 45

char max (example:

"6.1" or "10.2")





Subservice Type The name of the service subgrouping as defined in the subheadno within the

123 table for the Service Type as Dart of the Bidders’s Catalog A.

Target Completion Target project completion date 124 110 Date negotiated and mutually agreed

between Customer and Contractor.

Target Migration-In Actual date Contractor commits to125 111 Date- installing CALNET 3 Service.

Target Migration-Out Actual date Contractor commits to126 112 Date disconnect CALNET 3 Service.

Target Transition-In Actual date Contractor commits to 127 113 Date completing customer service transition

to CALNET 3.

Taxes Itemized Tax, Fee, or Surcharge billed 128 114 for the Product ID for the specified row

Taxes Description Name of Tax, Fee or Surcharge as129 115 identified on Exhibit 9.

Tax Index This index relates each row in the Services Billed Tax text field to the detail

130 116 raws in the Services Billed Tax Detail text file.

Ticket # Contractor's trouble ticket number. 131 117

Ticket Close Date Actual date Contractor trouble ticket was132 118 closed by Contractor.

Ticket Close Time Actual time of day Contractor trouble 133 119 ticket was closed by Contractor.

Ticket Open Date Actual date Contractor trouble ticket was 134 120 opened by either Contractor or

Customer.

Ticket Open Time Actual time of day Contractor trouble 135 121 ticket was opened by either Contractor

or Customer.

Total Admin Fee The Admin Fee multiplied by the 136 122 Quantity (Contractor shall prorate for

partial months).

Total Amount Due Total amount due on account. 137 123

Total Contract Dollars The Contractor's total Contract Dollar 138 124 amount excluding administrative fees for

the fiscal year being reported.

Data Type

Text

Date

Date

Date

Date

Currency

Text

Number

Text

Date

Time

Date

Time

Currency

Currency

Currency

Format


MM/DD/YYYY

MM/DD/YYYY

MM/DD/YYYY

MM/DD/YYYY

$0.0000 (varies 2 to 4 din it

decimal)

Varies, 50 200 char max

Varies 20 digit max


MM/DD/YYYY

99:99

MM/DD/YYYY

99:99


decimal)

$0.0000 (varies 2 to 4 diqrt

decimal)


decimal)





Total Call Duration Total duration of all calls in minutes 139 125 made by the Customer within the

monthly period for the row of data.

Total Calls Total number of calls made within the140 126 monthly period.

Total Charge The sum of Total Contract NRC, Total Customer MRC, (orTotal Customer

141 127 Prorated Charge), Total Adjustments,and Total Taxes for the specified row.

Total Contract MRC Total monthly Contract MRC billed for 142 128 each unique Product ID and/or unique

price.

Total Contract NRC Contract NRC multiplied by the New 143 129 Service Quantity in each row.

Total Customer MRC Total Contract MRC plus the Total 144 130 Admin Fee.

Total Customer Total Prorated Charae plus the Prorated 145 131 Prorated Charge Admin Fee

Total DVBE Dollars The Contractor's total DVBE Dollar 145 132 amount excluding administrative fees for

the fiscal year being reported.

Total DVBE Percentage of the Contractor's Total Percentage Contract Dollars that are DVBE Dollars.

147 133 (Excluding Administrative Fees) for the fiscal year being reported.

Total Minutes Total billed duration of all calls made within the monthly period for the row of

148 134 data. This is the Total Call Duration rounded up to the nearest increment of time as defined in the Contract.

Total Prorated Admin The Prorated Arinin Fee multiplied by149 Fee the Service Quantity Chanced

Total Prorated Charge Prorated Charge times the Service 150 135 Quantity Changed.

Total SB Dollars The Contractor's total Small Business Dollar amount excluding administrative

151 136 fees for the fiscal year being reported for fiscal year.

Total SB Percentage Percentage of the Contractor's Total Contract Dollars that are Small Business152 137 Dollars. (Excluding Administrative Fees)for fiscal year.

Data Type

Number

Number

Currency

Currency

Currency

Currency

Currency

Currency

Percentage

Number

Currency

Currency

Currency

Percentage

Format

Varies 30,2 digit max

Varies 30 digit max


decimal)


decimal)

$0.0000 [varies 2 to 4 digit

decimal)


decimal)


decimal)


decimal)

0.00%

Varies 30.2 digit max


decimal)


decimal)


decimal)

0.0%




Data Field Name Data Field Definition Data Type Format

153 138

Total SLA Credits Total amount refunded or credited to customer per Trouble Ticket # or SR Number. Includes NRC, TMRC and/orADUC credits.

Currency $0.0000

(varies 2 to 4 digit decimal)

154 139 Total Taxes Total Taxes, Fees and Surcharges billed

for the Product ID for the specified row Currency $0.0000


155 140 Total Usage Total Minutes times the rate per minute.

Currency $0.0000


155 141 Transition Percent Complete

The reported percentage that reflects the progress regarding the transition of sendee to CALNET 3.

Percentage 0.0%

157 142 Transition Status Explanation of progress regarding

transition of customer service to CALNET 3.


159 144 Transport Type Facility used for the service (e.g., DS0, DS1, DS3, ISDN BRI, Ethernet). Text Varies. 100

char max

159 144

Unavailable Time The total minutes (Outage Duration) from when a trouble ticket is opened until the problem is deemed acceptableand restored minus stop clock condition minutes.

Number Varies, 30,2

digit max

160 145 Unit of Measure Unit of Measure for the Product ID as

published on Contractor's CALNET 3 product catalog.


161 146 WTN Working Telephone Number or End-User telephone number. Text 999-999-9999




Subcontractor Name, Contact Person, Subcontractor Address CA Certification Work Performed or goods provided Corresponding Good 51% Phone Number & Fax Number % of bid price Standing? Rental?

& Email Address (MB, SB, DVBE or for this contract None]

Data Specialties Inc. (DSI) 8400 Kass Drive Datacenter buildout, structured

Jim Pocock None 1% Yes n/aBuena Park. CA 90621 cabling Low & High VoltagePh: 480-723-1197

[email protected] electrical. Fax: 714-452-1150

Audio Visual Design Group 10572 Calle Lee #138

(AVDG) None 1% Yes n/aLos Alamitos. CA 90720 Audio/Visual installations. Russ Walker

Russ.Walker®avdg.com Ph: 714-450-5837



Amendment # 3 Summary – Volume 2 – Response to Unique Subcategory Requirements; Part A. Unique Requirements, Preferences and Incentives This Amendment # 3 Summary is for IFB STPD 12-001-A and incorporates requested additions to NWN’s Volume 2 – Response to Unique Subcategory Requirements; Part A. Unique Requirements. This summary represents all substantive changes (minus immaterial changes such as formatting) made to NWN Corporation’s Volume 2 Part A previously submitted to the State. Any substantive change not included in this list is non-operative, non-binding and will not be considered a part of the NWN Corporation’s Amendment # 3.

• Changed Cover Page and all headers to reflect Amendment #3. • Updated Cover Page and all header to reflect Revision Date to 03/02/2016 • Updated Cover Page from “CalNet” to “CALNET” • Exhibit 8: Contractor’s License Information was changed as follows:

o Page 1; Updated Century Link Q G S; Expiration date is now 10/31/2017 o Page 2; Updated Expiration dates as follows: Verizon California Inc.; now expires 03/31/2018 Global Blue DVBE INC; now expires 06/30/2017 AT&T Datacomm; now expires 03/31/2017

o Page 3; Added two Subcontractors as follows: Data Specialties Inc.; Class: B General Building Contract, C-10 Electrical; License #488385; Expiration

06/30/2017; Relationship: Contracting Firm Audio Visual Design Group; Class: C-7 Low-Voltage Systems; License #870011; Expiration 10/31/2017;

Relationship: Contracting Firm • Exhibit 12: Bidder Declaration was changed as follows:

o Page 2; Updated Global Blue DVBE Work Performed from “Provide Certified Technicians on a by project, as needed basis for: network engineering services,

infrastructure maintenance services, and hourly field service” to “Provide Website development and maintenance as well as contract reporting. Also provide Certified

Technicians on a by project, as needed basis.” o Page 4; Added two subcontractors as follows:

mailto:[email protected]

mailto:[email protected]

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