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बीकानेर मण्डल Bikaner Division

vkink izca/ku ;kstuk&2015

&16Disaster Management Plan-2015-16

(ISO 9001:2008 Certified)

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Bikaner DivisionFOREWORD

Indian Railways have a well established system for disaster response which has been fine tuned over the years. The system has delivered over the time. But increasing traffic density, long distance trains with large passengers per train and higher operating speed have driven the need to change the response time. Further rising expectations of people and emerging technologies are aiso external drivers of change. The disaster is defined as a major train accident/natural calamities leading to serious casualities and long interruption to the traffic. This booklet of instructions has been prepared for meeting with such disasters.The purpose of these instructions is to ensure that the response of units/division, in the event of disasters, should be swift and orderly. All instructions contained in this disaster plan should automatically come into force, as the purpose of these instructions is to ensure the abetment of disasters by effective response of all officers and staff.I am confident that all railwaymen, at the time of disasters, will perform these duties with sincere devotion and hard work.

Rajeev Saxena

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DRM/Bikaner

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INTRODUCTIONDisaster management in the Railway context envisages expeditious, orderly, effective and adequate relief measures in case of a disaster. Keeping in view of the size and complexity of the Railway network and the antiquely peculiar nature of each Railway accident, it is very difficult to precisely lay down the exact line of action for each and every accident. Continual efforts have been made ,to evolve a well organized and well- planned system for handling different situations on the basis of the experiences gained over time. This booklet represents an effort to take the Bikaner Division further in that direction.

The real capability of an organization is invariably tested by the quality of its response to a crisis. Success of rescue operations in case of railway accidents depends upon the spontaneous reaction of men available on the train at the time of accident, contribution made in rescue & relief work by men and material available locally in nearby area of accident site, availability of adequate resources with the Disaster Management team, lastly as extensive team work and coordinated efforts .

In compliance of the recommendation of the High Level Committee, the Disaster Management Plan has been prepared with so many valuable informations like, telephone numbers of helping agencies such as crane suppliers, JCB suppliers, transporters, water suppliers, tent houses, NDRF, Medical & Security etc. Important telephone Nos. of NDMA, NDRF, Civil and police authorities of Rajasthan, Haryana and Punjab state, etc are given in this plan. I hope that this book will be very useful in case of need.

Anil Kumar Choyal

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Senior Divisional Safety OfficerNWR/ JAIPUR

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INDEXChapter Subject. PageNo.

1. Introduction 72. Concept Of Disaster On Railways 8

3. Disaster Management Act 9-114. National Disaster Response Force, NDMA & Other

Government Deptt.12

5. Disaster Management Training on BKN Division 13-176. Types Of Disasters 18-247. Management Of Natural Disasters 25-31

8. Accident Related Disaster 32-489. Disaster Response – Officers At Division 49-59

10. Disaster Response - Co-Ordination Centers 60-63

11. Disaster Response-Assistance From Adjoining Divisions /Zones

64-65

12. Site Management Plan-I 66-72

13. Site Management Plan-II 73-82

14. Site Management Plan-III 83-87

15. Passenger Management 88-90

16. Media Management 91-93

17. Rajasthan State Disaster Management Authority, Committee and their Telepone Nos.

94-97

18. Medical Prepardness on BKN Division 98-10319. Role of RPF in the event of railway accidents and

other calamities104

Appendix Important Telephone Numbers Of Helping Agencies

105-157

A Railway Authorities 105-113

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B Telephone Nos. Of Civil Authorities of Rajasthan, Haryana and Punjab (Secretaries, DMs, and SSPs)

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C Telephone Numbers Of Civil Authorities 116D NDRF Head Quarter 117E NDRF Batallion 118F Defence Services 119-121G List Of Important Hospitals Over Bikaner Division 122-142H Important Telephone Numbers of JCB, crane and

water suppliers, tentage facilities and transportation

143-147

I List of transporters, Labour contractors and their contact numbers

148-149

J List of local media channels and their contact numbers

150

K Disaster Management Division MHA 151L National Disaster Management Authority (New

Delhi)152

M T-Sunami Warning Centre, Hyderabad 153N Snow & Avalanche Study Establishment

(Chandigarh) DRDO154

O Geological Survey Of India And Indian Meteorogogical Department

155

P Central Water Commission (CWC) 156Q JCB SERVICE PROVIDERS ON BIKANER DIVISION 157R FIRE BRIGADE SERVICES CONTACT NUMBERS

OVER BIKANER DIVISION158

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CHAPTER-1INTRODUCTION

In the earlier days to meet the accident, Indian Railway has build up its own infrastructure of Cranes, Accident Relief Trains (ARTs), Accident Relief Medical Equipments (ARMEs).Till the beginning of the year 2005, a disaster on the railway in effect meant a serious train accident, other items of disaster viz. Floods, Earthquakes etc were handled independent of the safety organization on the zonal railways. A high level committee (HLC) was constituted in Sep’02 to review Disaster Management on the Railways. The terms of reference of this committee were “to review the existing DM system over Indian Railways related to train accidents and natural calamities and to suggest improvements.

The high level committee had mainly gone into DM system over Indian Railways related to train accidents, natural calamities were hardly considered for review of relief/rescue arrangements.

Till July 2012 out of 111 recommendations, 98 have been implemented on BKN division, balance 13 are under various stages of implementation. The Ministry of Railways appointed another committee in the year 2004 headed by Shri I.I.M.S. Rana, retired Chairman Railway Board but before the committee could submit a detail report it wound up.Another Disaster Management Review Committee was appointed on 27.02.07 under the Chairmanship of Mr. G. Narayan, an ex. IPS officer. The committee has submitted its report on 22.12.08, and is presently under examination in the Board.

Disaster management Act came into existence in the year 2005. According to this every ministry all Department of the Government of India shall prepare a Disaster Management Plan specifying the measures to be taken for prevention and mitigation of Disaster, its roll and responsibility in relation to preparedeness and capacity building to deal with any thereating Disaster situation or Disaster.

Natural Disaster response force (NDRF) have been formed under the Disaster Management Act.at Ten selected locations in the country for dealing with relief and rescue operation realeted to all types of Disasters.

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CHAPTER -2CONCEPT OF DISASTER ON RAILWAYS

2.0 Disaster defined in Railway’s context:The concept of a Disaster was not adequately defined on Indian Railways, till 2005. Only cases of serious rail/train accidents were considered as disaster. The definition of DM as given by the Government of India was legislated for the first time in the Disaster Management Act, 2005. The broad principles of disaster for any department of the government changed to the concept of any incident which could not be handled with alone by that department i.e. if it was beyond the coping capacity of a particular department, the incident could be termed as a disaster. With this came the concept of the departments of Government of India as also the State governments required to join hands to extend whatever facilities were available with them to provide relief/rescue and mitigation on the occurrence of a disaster.2.1 Strengths of the Railways to handle a Disaster: -In handling disasters, Indian Railways is in a unique position as it has a number of strengths not available with many other departments of Government of India. These include: Railways own Communication Network. Operating Control on each Division linked with each Station. Territorial Army Units. Uniformed force of RPF/RPSF Civil Defence Organization An army of Gangmen spread out all over the Indian Railways. Scouts and Guides.

Well equipped ARTs/ARMEs at different locations with trained dedicated staff.Railway own doctors and Hospitals /Health Units Situated at different locations through out NWR.

Each of the above can be made use of to handle adversities depending upon requirement to handle the disaster.Railway’s weaknesses/shortcomings to handle Disaster:There are, however, a few weaknesses in the Railways which are very essential in handling a specific type of Disaster as under: Absence of Tunnel cutting equipment – in case of collapse of a rail Tunnel, expertise and related

equipment on this aspect is totally lacking. Non-availability of trained divers for extrication of passengers and/or casualties (dead bodies

and drowning/drowned passengers) from a train fallen down on the river/lake etc. Help of sports persons can be taken for this; the time of their mobilization is a factor to be kept in view.

Non-availability of cranes operated from a ship/barge for lifting of the coaches/bogies from a water body.Definition of a Disaster on Railways: “Railway Disaster is a serious train accident or an untoward event of grave nature, either on the railway premises or arising out of railway activity in that area, due to natural or man-made causes, that may lead to loss of many lives and/or grievous injuries to a large number of people, and/or severe disruption of traffic, necessitating large scale help from other Government/Non-government and Private Organizations.” 2.2 Authority to declare a Disaster on NW Railways:Board has nominated GMs, AGMs or CSOs (when GM/AGM are not available) for declaring an untoward incident as Railway Disaster.

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CHAPTER- 3DISASTER MANAGEMENT ACT

3.0 The Disaster Management Act, 2005 3.1 Salient FeaturesIt is the central legislation on Disaster Management around which all the Disaster Management related activities revolve since its enactment. It legislates a holistic approach to Disaster Management from mere responding to disasters to greater attention to prevention and mitigation, capacity building and preparedness. Disaster has been defined in this Act as under:“Disaster means a catastrophe, mishap, calamity or grave occurrence in any area, arising from natural or man- made causes, or by accident or negligence which results in substantial loss of life or human suffering or damage to, and destruction of, property, or damage to, or degradation of, environment, and is of such a nature or magnitude as to be beyond the coping capacity of the community of the affected area”Disaster Management has been explained in this Act as under:“Disaster Management means a continuous and integrated process of planning, organising, coordinating and implementing measures which are necessary or expedient for-• Prevention of danger or threat of any disaster;• Mitigation or reduction of risk of any disaster or its severity or consequences;• Capacity-building;• Preparedness to deal with any disaster;• Prompt response to any threatening disaster situation or disaster;• Assessing the severity or magnitude of effects of any disaster;• Evacuation, rescue and relief;• Rehabilitation and reconstruction”3.2 Important Provisions in the DM Act: Section 35The Central Government shall take all such measures as it deems necessary or expedient for the purpose of disaster management and it shall include :-(a) coordination of actions of the Ministries or Departments of the Government of India, State Governments, National Authority, State Authorities, governmental and non-governmental organizations in relation to disaster management;(b)ensure the integration of measures for prevention of disasters and mitigation by Ministries or Departments of the Government of India into their development plans and projects;(c)ensure appropriate allocation of funds for prevention of disaster, mitigation, capacity-building and preparedness by the Ministries or Departments of the Government of India;(d)ensure that the Ministries or Departments of the government of India take necessary measures for preparedness to promptly and effectively respond to any threatening disaster situation or disaster;(e) cooperation and assistance to the State Governments, as requested by them;(f)Deployment of naval, military and air forces, other armed forces of the Union or any other civilian personnel as may be required for the purposes of this Act.Section 36It shall be the responsibility of every Ministry or Department of the Government of India to-(a)Take measures necessary for prevention of disasters, mitigation, preparedness and capacity-building in accordance with the guidelines laid down by the National Authority;(b)Integrate into its development plans and projects, the measures for prevention or mitigation of disasters in accordance with the guidelines laid down by the National Authority;(c) Respond effectively and promptly to any threatening disaster situation or disaster in accordance with the guidelines of the National Authority or the directions of the National Executive Committee in this behalf;

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(d)Review the enactments administered by it, its polices, rules and regulations, with a view to incorporate therein the provisions necessary for prevention of disasters, mitigation or preparedness;(e)Allocate funds for measures for prevention of disaster, mitigation, capacity-building and preparedness;(f) Provide assistance to the National Authority and State Government for

(i) Drawing up mitigation, preparedness and response plans, capacity building, data collection and identification and training of personnel in relation to disaster management.(ii) Carrying out rescue and relief operation in the affected area;(iii) Assessing the damage from any disaster;(iv) Carrying out rehabilitation an reconstruction;

(g) Make available its resources to the National Executive Committee or a State Executive Committee for the purposes of responding promptly and effectively to any threatening disaster situation or disaster, including measures for-

(i) Providing emergency communication in a vulnerable or affected area;(ii) Transporting personnel and relief goods to and from the affected area;(iii) Providing evacuation, rescue, temporary shelter or other immediate relief;(iv) Setting up temporary bridges, jetties and landing places;(v) Providing, drinking water, essential provisions, healthcare, and services in an affected area;(vi) Take such other actions as it may consider necessary for disaster management.

Section 37(1) Every Ministry or Department of the Government of India shall-

(a) Prepare a disaster management plan specifying the following particulars, namely; (i) The measures to be taken by it for prevention and mitigation of disasters in accordance with the National Plan;(ii) The specifications regarding integration of mitigation measures in its development plans in

accordance with the guidelines of the National Authority and the National Executive Committee;

(iii) Its roles and responsibilities in relation to preparedness and capacity-building to deal with any threatening disaster situation or disaster;(iv) Its roles and responsibilities in regard to promptly and effectively responding to any threatening disaster situation or disaster;(v) The present status of its preparedness to perform the roles and responsibilities specified in sub-clauses (iii) and (iv);(vi) The measures required to be taken in order to enable it to perform its responsibilities specified in sub-clauses (iii) & (iv)(a) Review and update annually the plan referred to in clause (a);(b) Forward a copy of the plan referred to in clause (a) or clause (b), as the case may be, to the Central Government which Government shall forward a copy thereof to the National Authority for its approval.

(2) Every Ministry or Department of the Government of India shall-

(a) Make, while preparing disaster management plan under clause (a) of sub section (1), provisions for financing the activities specified therein;

(b) Furnish a status report regarding the implementation of the plan referred to in clause (a) of sub-section (1) to the National Authority, as and when required by it. The following provisions are available in this Act.1. Formation of NDMA with Prime Minister as Chairperson and nine(09) othermembers and an Executive Committee with Secretaries to Govt. of India as member.

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2. NDMA shall have powers to lay down policies, guidelines, planning and co-ordination and evaluation & monitoring for Disaster Management. There shall be a National Plan drawn up for disaster management in the whole country.3. Similar state DMAs with Chief Minister as Chairperson and eight(08) other membersshall be formed having power to lay down policies, guide lines and planning & monitoring at state level. There shall be a state executive committee which Chief Secretary as Chairperson and four other secretaries. A state DM plan shall be made.4. At District level, a District DM Authority with Collector/DC/DM as Chairperson andSP, DMO and other two Dist. Level Officers as member shall be formed with similarfunction and a District Disaster Management Plan shall be drawn.5. Central Govt will take measures for co-ordination among various DMA, with variousministries, and Naval, Military and Air Forces for capacity building, preparednessand effective response. Assistance to State Govt. shall be provided. Every ministryshall take measures as per guidelines laid down in national plan and prepare theirown Disaster Management Plan.6. Similar action will be taken by the State Govt. and local Authorities at State andDistrict levels respectively.7. A National Institute of Disaster Management shall be formed for planning, trainingand research in the area of Disaster Management.8. A National Disaster Response Force will be constituted for specialist response toDisaster.9. The act provides punishment for obstruction, failure of officer in duty, for contravention of any order of requisition, false warning, discrimination, etc., by imprisonment or fine or both.Railway Board Vide letter no- 2003/Safety/DM/6/3 dtd. 09.11.09, informedthat, “Ministry of Railway can request NDMA for assistance of NDRF when situation sowarrants.”In case of Railway Disaster Zonal Railways on request from Divisions or suo-motto may approach Railway Board, who will request NDMA to direct NDRF Battalions for necessary help.Railway Board Vide letter no- 2003/Safety(DM)/6/3 dtd. 27.07.10, informed that, “ Zonal Railway is directed to advise divisional officers to conduct and take part in the mock drills in co-ordination with the representative of NDMA as also NDRF battalions located nearest to the divisional offices”.

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CHAPTER -4NATIONAL DISASTER RESPONSE FORCE,NDMA &OTHER

GOVERNMENT DEPTT.4.1Location, Constitution and FunctionsThese have been formed under the Disaster Management Act at 8 selected locations in the country for dealing with relief and rescue operations related to all types of disasters. 10 battalions, 2 each from CRPF, CISF, ITBP and BSF have been placed in different parts of the country. DG, Civil Defense under MHA is additionally looking after the work of NDRF at the Centre. Out of these 8 battalions, 4 (1 each from 4 Para-Military forces) to deal with Nuclear, Biological and Chemical (NBC) Disasters and balance 4 will deal with Non-NBC Disasters. Each Battalion has 6 Companies comprising of 3 teams, each team comprises of 45 men out of which 24 are for Search & Rescue and balance 21 for support functions. Short-listed & trained staffs are on deputation in NDRF. As per the Disaster Management Act, various ministries and departments under Government of India should join hands for mutual assistance in case of a disaster. Assistance from local government and non-government agencies is invariably required by the railway administration for prompt relief and rescue operation in case of disasters affecting railways and, therefore, assistance of NDRF could be of great help to the railways.

4.2Coordination with NDRF Bikaner division is in touch with NDRF battalion located at Bhatinda (Punjab) and Gandhinagar (Gujarat) to have the first hand knowledge of the resources available with them and also to familiarize them with railway related disaster situations and expose them to the issues relevant to the rescue and relief of passengers during railway accident. It has also been advised to associate NDRF in full-scale exercise that is held once every year. There are no charges for availing the services of NDRF except the rail transportation which railways may provide at their cost for attending to rail disasters. Railways may also have to provide rail transportation logistics for transporting NDRF in case of non-railway exigencies. For requisitioning NDRF in times of a Disaster, the Zonal Railways / Division have to approach Railway Board who will request NDMA to direct the NDRF battalions to proceed at the site.Details and telephone numbers are available in chapter no. 20 G

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CHAPTER-5Disaster Management Training on BKN Division

5.1 Officers and staff of BKN division are being given training in Disaster Management at RSC-BRC, IRITM- Lucknow, ZRTI-UDZ as per the Rly. Boards letter No.E (MPP)2009/3/1 dated 20.01.2009. Division will arrange Disaster Mnagement training of ART/ARME staff, Railway staff on Board Passenger Carrying Trains, Coach Attendant, Catering Staff, AC mechanics, Coach Cleaners etc. at training centers available on Divisions. Till now any training on the subject of Disaster Management implied subjects connected with Train Accidents only. There is no training given for natural calamities or for terrorism related items and Biological, Nuclear Disasters etc. Hence the subjects of Disaster Management are more vast and varied. It is essential to train our staff to meet challenges for any type of disaster. Even training is to be combined for all the “On Board Train Staff” so that they can meet the challenges together. This will include training of even Non Railway employee giving their service on trains.

S.No. Categories of Officials New Training methodology and schedule1 Top Level Management

(GMs, PHODs, DRMs and other SAG Officers)

3-day Disaster Management Modules are to be delivered at IRITM/LKO @ :

Once every five years for SAG Officers and above.2 Middle Level Management

(SG & JAG officers) During AMP and MDP programmes at RSC/BRC IRITM, LKO.Frequency of Training:Once every five years.

3 Lower Level Management (SS & JS officers including serving Group B officers).

IRITM/LKO Frequency of Training:Once every five years.

4 Probationers and Group B officers attending induction courses

RSC/Vadodara.

5 Supervisors of all frontline departments (Mechanical, Electrical, Engg., S&T, Traffic Comml. & Optg.)

One-week course at ZRTI Udaipur. . .Frequency of Training:Once every five years.

6 Railway Staff on board passenger carrying train (TS, Dy.TS, TTEs & catering staff of Commercial Department, Coach attendants and AC Mechanics from Electrical Departments, some of the selected coach cleaners of Mechanical Departments, some of the RPF escorting staff and catering staff of contractor wherever out-sourced).

Such staff willbe trained in appropriate multidisciplinary groups at such locations in the divisions where there is concentration of such staff. This training will given in selected training cemters for Artisan and Group D staff of divisions like C&W traing center ,PWI, training center , Electrical (AC), , training center on divisions.

Frequency of Training:Once every three years.

7 Nominated ARMV and ART staff of Mechanical and Medical departments

Such staff are to be trained at STC/Bangalore,

Frequency of Training:Once every three years.

8. Disaster management team RPF Academy Lucknow.

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of RPF staff & other RPF personnel associated with relief rescue operations.

Frequency of Training:Once every three years for disaster management team of RPF.Once every five years for other RPF officers and staff.

ZRTI Udaipur is giving training in Disaster Management to all the Accident Related Staff like Guards, Drivers, SMs, TIs, PWIs, SSEs(C&W), Commercial and Electrical staff etc.

ZRTI/ UDZ is also conducting counsel on DM for IRCTC staff , who are performing duties on Trains.The action plan for training the on-board staff in NWR as approved by GM/NWR is as below:-

Para Recomm-

endation No.

Initial Recommendation

Revised Recommendation as per Rly. Bd’s letter No. 2009/Safety(DM)/6/12/committee dated 09.02.2012

Action Plan to implement revised recommendation

Action to be taken by

1 2 3 4 5 6(a) 13 Crack Team of Rail

Rescue Experts - The Committeerecommends that each zone should have a professionallytrained Crack Team of Rail Rescue Experts (Mechanicaland Medical officials) and containerized hospitals based atheadquarters who can be rushed to any site of accident byair/land route at short notice. This group will continuously be exposed to the latest rescue, extrication techniques and medical relief. This group will support the accident rescue and relief arrangements made by Divisions at the site of accident.

. Railways should form Professionally trainedcrack Team which can be located at 3 locations viz., Bangaluru (SWR), Kharagpur (SER) and Lucknow (NR) to start with. Provision of Safety Parks at these locations has already been communicated to these Zonal railways.Railways should plan to give Training to 50-70 Trainers per zone and for crack teams and these trainers can then provide training in their

Staff will be deputed from various departments for training in Safety Parks as soon as these Safety Parks start functioning.

All PHOD /CHOD & DRM’s for nomination of staff

-CSO will coordinate with training centre

1 2 3 4 5 6(f) - Moving closer to the

Ideal of Golden One Hour Rule.

The following action should be taken for moving closer to the ideal of Golden One Hour Rule:(i) The on-board staff should be provided intensive training and suitable equipment for providing relief & rescue during the Golden

The following action should be taken for moving closer to the ideal of Golden One Hour Rule:(i) For On Board - COM

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Hour. The Railway staff should be given full training to work as Medical First Responders and contractors' staff should be given general training inRescue.

Rly Staff: 1st- Loco Pilot, Assistant Loco Pilot Guard, other staff. Commercial, Electrical and Mechanical department.. Course module and its training as First Medical Responder is proposed and prepared by CMD in consultation with PHOD/CHOD of concerned department. ( a). For this purpose training syllabus for Medical First Responder (MFR) adopted by NDRF is given in report. It needs to be modified to suit railway needs. (b).Training will be given to no. of trainers decided by concerned PHOD/CHOD who in turn train)

-CCM -CEE-DRM’s

-CMD will coordinate

-CMD will coordinate

Concerned -PHOD/ CHOD -DRM’s

1 2 3 4 5 6their on board staff at ZRTI or other training centre.(ii) 2nd- For Contractor staff-like Pantry Cars staff, On Board Cleaning Staff. CCM/CME or concern HOD will ensure Training&

-CMD will finalize training module and certifying agency.-CEE

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(ii) A chain of command should be specified for smooth operations at accident site, till the ARMV / ART reaches. eg. Guard, Train superintendent Loco Pilot and so on, so that even if a key official is injured, the next in line can assume the command of the team.

certification from Contractors. CMD will finalize the module of First Aid Training and certifying agency for Contractor staff.

Similar Training will be ensured by PCE/CAO(c) for the contractor staff working on work sites.

Priority* of command at accident site, till the ARMV/ART or senior railway official reaches is proposed to be as under-1st-.Station Superintendent/ Station Master (if the accident occurs in station limit).

-CCM -CME -DRM’s

-PCE -CAO(c)

-DRM’s

1 2 3 4 5 6

(iii) The officer reaching the site in ART should submit a formal report of the activities undertaken by on-board staff

Ist-Train Superintendent of the train (if accident occurred at mid-section)II. Senior most Train Conductor or TTE III. Guard of the Train IV. Loco-Pilot of the train.V.Assistant Loco- Pilot.Instruction* will be issued that Sr. most official reaching at site

-DRM’s

*Note- COM may include

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and the erring staff should be given exemplary punishment.

by ART/ARMV will submit a report regarding specific activities taken up by on board staff.

necessary instructions for item (ii) and (iii) in Accident Manual

(g) - Issue of providing the rescuing equipments

to these on board staff trained to act as

MFR.

To be identified by the Health dte.

Rescue equipments to be identified and procured by mechanical department and medical equipments to be identified and to be procured by medical department.Proposal to be co-ordinated by CMD

-CME for rescue equipment. -CMD for medical equipment-DRM’s

-CMD will co ordinate

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CHAPTER -6

Types of Disasters

Disaster in the Railway context was traditionally a serious train accident, caused by human/equipment failure, which may affect normal movement of train services with loss of human life or property or both. This is now extended to include natural and other man made disasters. Different types of disasters are described below:

(a) Natural Disaster

Earthquakes, Floods, Cyclones,

Land Slides, T-sunami etc.

(b) Train Accident related Disaster

1. Collisions (Mass casualties),

2. Train marooned (flash floods),

3. Derailments at a bridge over a river and coaches falling down;

4. Train washed away in cyclone,

5. Drailment of a train carrying explosives or highly inflammable material,

6. Tunnel collapse on a train,

7. Fire or explosion in trains

(c) Man made Disasters

1. Acts of Terrorism and Sabotage, (loss of life and damage to property.)

2. Setting fire to a Train, Railway installations etc.,

3. Bomb blast at Railway Station/Train,

4. Chemical (Terrorism) Disaster,

5. Biological and Nuclear Disaster,

6. Tampering with Railway fittings to cause a serious accident,

Man made disasters - Acts of terrorism and Sabotage - Setting fire to a train, Railway installation etc.- Bomb blast at Railway station/Trains- Chemical Disaster- Biological Disaster and Nuclear Disaster- Tempering with Railway fittings to cause serious accidents- Terrorism /Security related crises etc.

On getting first information of man made Act – DRM/ADRM of division will immediately inform zonal HQ , district disaster management committee (collector) Police officers, medical deptt of state.They will further inform NWR/ HQ/ Rly Bd. If assistant of NDRF is required for relief & rescue . Railways are not to be treated as medical first responder (MFR). NDRF along with personnels of state govt & district administration will be MFR1 ACTS OF TERRORISM AND SABOTAGE (i) Tampering of Railway fittings causing accidents & placing of foreign particles on track to cause disruption to traffic.

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(ii) A staunch vigil should be kept by introduction of special patrolling over the area as and when warranted.

(iii) Some persons to be trained specially and to be drafted for duty over the area if required.

2. FIRE IN TRAINS (i) Carrying Stoves, Sigris, Gas Cylinders, Kerosene Oil, Petrol etc. in passenger

Compartments; (ii) Lighting fire/using fire near paper, wood, , petrol or other inflammable articles. (iii) Lighted match sticks, cigarette ends carelessly thrown; (iv) Electrical short Circuiting;(v) Using naked light during shunting of inflammable loads, sealing of inflammable wagons; (vi) Use of naked fire of smoking near wagons containing LPG; other inflammable liquids and

explosive goods2.1. FIRE PREVENTIONS. (a) Required numbers of Fire Extinguishers must be provided in Brake Vans, RMS Vans, Dining

cars, AC coaches, Inspection Carriages, Stations and other nominated places. (b) Proper marshalling order of the wagon containing explosives, inflammable and dangerous goods

should be strictly followed. (c) Proper care& precautions should be taken while handling these items, such as diving loading,

unloading & storing. (d) Proper training on “fire fighting” shall be imparted to all front line staff.2.2. THE FOLLOWING THINGS TO BE AVOIDED. (i) Smoking or lighting a flame where it is prohibited. (ii) Throwing of oil soaked jute/ cloth carelessly;(iii) Throwing of burning match –stick, bidi/cigarettes carelessly; (e) Over loading of a van so as to interfere with electrical connections.

Allowing running of hot axle wagon; Keeping explosive materials along with combustible materials; Carrying of Gas Stoves, Kerosene Oil, Gas Cylinders, Kerosene Jars. Petrol or other inflammable articles in passenger carrying trains.

2.3. FIRE ALARM A proper fire alarm is the quickest means to warn staff about the outbreak of fire. As soon as a fire is noticed any of the following fire alarm as provided shall be used immediately;-

(i) Electric Siren : Should be sounded continuously for 5 minutes. (ii) Shed Hooter : Should be sounded continuously for 5 minutes. (iii) Hand Bell : Should be sounded continuously for 5 minutes.(iv) Engine Whistle : Should be sounded continuously for 5 minutes. (v) Electric Fire Bell: Button should be pressed to ‘on’ to ring the fire alarm bell continuously for 3

minutes. 2.4. ACTION TO BE TAKEN DURING FIRE ACCIDENTS-(i) In the event of a vehicle on a train caught fire, on run. (a) The train shall be stopped, immediately. (b) Efforts shall be made to save the lives and RMS first. (c) Information should be given to the nearest SM/control quickly. (d) The burning vehicle shall be isolated, a distance of not less than 45 meters being left between

it and the other vehicles of the train. (e) The train shall be protected in accordance with GR. 6.03, if not protected by fixed signals. (f) Every efforts shall be made to extinguish the fire and to save the wagon labels, seals and the

contents of the vehicle. (g) Earth or sand, if available shall also be used to extinguish fire.

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(h) If the fire is suspected to be due to electrical short circuit, the electric couplers at the both end shall be disconnected & fuse from the battery from boxes shall be removed.

(i) In case the fire is near a tank, the Guard and Driver shall use their discretion to proceed there but no such attempt shall be made until the portion of the train in rear of burning vehicle has been detached.

(j) All available help should be mobilized to extinguish the fire. (ii) In the event of fire on an electric engine/ EMU.(a) The Loco Pilot shall immediately switch off the circuit breaker and lower the pantograph;

bringing the train to a stop. (b) After disconnecting the electric supply to the affected circuits, the Loco Pilot shall take

necessary action to put out the fire , by using all available means including fire extinguisher.(c) If the fire cannot be extinguished by the above means the Loco Pilot shall advise the Traction

Power controller through the emergency telephone to make the affected section of the over- head equipment dead.

(d) The Guard and any other staff available shall render all possible assistance to the Loco Pilot in extinguisher out the fire.

(e) Fire extinguishers shall be provided on each electric engine / train and the Loco Pilot shall made himself familiar the location and use of these extinguishers.

(f) Ordinary Fire extinguishers or water from a hose pipe shall on no account be used to extinguisher fire on live wire or electrical equipment. If the services of the fire brigade required, the brigade shall not be allowed to commence operations until all electrical equipment in the vicinity of the fire have been made dead.

(iii) In the event of a fire on a DMU stock. (a) The motorman shall immediately switch off the circuit breaker and shut down the engine,

bringing the train to a stop at once. (b) The guard shall give all possible assistance to the motormen in extinguishing the fire.(c) The fire extinguishers of approved type shall be provided on each motor coach of DMU then a

DMU rake is turned out from the Car Shed, The CWS in charge of the Shed shall inspect the fire extinguishers and ensure that these are in good working condition.

(iv) Fire caused by Petrol or any other inflammable liquids, acids or gases. (a) Segregate the affected wagon, coach or area involved. (b) On opening the wagon do not enter it immediately, thus, avoid fumes which may be dangerous. (c) Use fire extinguisher. (d) Do not bring naked light near the site of fire. (e) Inform the nearest railway or Civil Fire Stations intimating that the fire has been caused by

Petrol or any other inflammable liquids or gasses or acids. (v) IMPORTANT (a) Loco Pilot, Guard passing through or entering a station if notice fire, need not stop out of course

Stopping Trains may be controlled at a suitable place so that fire can not farm vehicle/ wagon. (b) If the Loco Pilot and guard of a running train notice fire on another passing train on adjacent

line the Loco Pilot shall switch on flasher light, whistle continuously and both shall exhibit red hand signal to attract the attention of the loco Pilot and the guard of the affected train. If they fail to do this, they shall stop the train at the next station and report the matter in writing to the SM.

(i) When the fire is of serious nature nearby Fire Brigade may be called without delay. (ii) The occurrence of a fire shall be informed to the nearest station by most expeditious means and

the Station Master on receipt of such information shall take such actions as may be required as per rules.

(vi) General instructions for the treatment of burns and Scalds. (a) Avoid handing the affected area more than it is necessary . See that your hand are clean. (b) Do not apply lotions of any kid, on the affected area. (c) Do not remove burnt to clothing & do not break blisters.

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(d) Cover the area (including burnt clothing) with prepared dry sterile dressing if possible, otherwise clean lint, rashly laundered linen or some similar material may be used.

(e) Bandage firmly except when blisters are present or suspected, in which case bandage lightly.(f) Immobilize the affected area by suitable means.(g) Treat for shock.h) In serious case, remove, the patient to hospital as quickly as possible. The injured may probably

require an anesthetic, so ordinarily nothing should be given orally. If medical aid is delayed for at least four hours , give drinks of water to which salt has been added in the proportion of half a teaspoon to two tumblers, with the addition of approximately half a teaspoon of bicarbonate of soda (if available).

(i) In a minor case, give large quantitles of warm fluids, preferably weak tea sweet ended with sugar,

2.5 POINTS TO REMEMBER (i) Be speedy but do not get nervous;(ii) Locate the fire extinguishing substances viz; water bucket with water/ sand, Fire extinguishers

etc;(iii) Raise alarm;(iv) Inform all concerned to assist in extinguishing the fire;(v) Segregate/ remove all valuable properties; (vi) Keep Fire Extinguisher/ water buckets in readiness and use those as

per requirement to extinguish fire; (vii) Arrange to isolate the source of fire if possible.2.6 FIRE CAUSED BY PETROL OR OTHER INFLAMMABLE LIQUIDS, ACIDS OR

GASES: (i) Segregate the affected wagon, coach or area involved. (ii) On opening a wagon do not enter it immediately. You would thus, avoid fumes, which may be

dangerous. (iii) Use foam type fire extinguishers and sand and not water or soda acid type fire extinguishers. (iv) Do not bring naked lights near the site of fire. (v) Warn the people living in the surrounding areas within one Km. radius. (vi) Stay away from ends of tanks, as tanks normally burst from the ends. (vii) Cool tanks that are exposed to flames with water from the sides only after the fire is put out. (viii) Withdraw immediately in case of rising sound from venting safety device or any discoloration

of tank due to fire. (ix) Inform the nearest Fire stations intimating that the fire has been caused by Petrol or any other

inflammable liquids, acids or gases. .2.7 IN CASE OF FIRE DUE TO EXPLOSIVE. INFLAMMABLES/DANGEROUS GOODS:(i) Extinguish by closing the valve or isolating LPG feed to fire by other suitable controls.(ii) Following steps may be taken if no undue risk is involved:(a) Move unheated cylinders to a safe place after ensuring closing of valves. (b) Cool the hot cylinders by spraying water from a safe position. The person directing the spray

should take up a position where he would be protected from possible explosion. (iii) If cylinder containing inflammable/toxic gas develops leak during transportation, remove it to

an isolated open place away from any source of ignition and advise the filler or consigner as required.

(iv) Inform the Chief Controller of Explosives by fax/telephone. (v) Inform officer in charge of nearest police station. (vi) Inform departmental officer concerned. (vii) Pending the visit of the Chief Controller of Explosives/his representative, the wreckage and

debris shall be left undisturbed except to save lives. (viii) After getting in formation from the Chief Controller of Explosives that he does not wish any

further investigation, the restoration work may be commenced.

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2.8 FIRE FIGHTING: (i) Dry chemical powder type fire extinguisher (DCP)

These types are suitable for tacking petroleum, gas, electrical fire and controlling fires of textile fibers, sodium based chemical powder is used on a fire which under go chemical reaction.

(ii) How to use:(a) Carry to the place of fire and keep it up right. (b) Remove the safety clip.(c) Strike the knob located in the cap.(d) Sealing disk of the cartridge gets broken and allows carbon dioxide gas to escape to the main

shell and powder is pushed out. (e) Direct the steam of the powder at the base of the flame. (f) For effective result stand at about 1.5 to 2.5 m. near the seat of the fire.

Move forward with moving the nozzle rapidly from side to side in sweeping motion. (g) When using on outdoor fires operate from the up wind side for effective spray. (iii) Building Evacuation.:When the building fire alarm sounds: (i) immediately evacuate using building emergency plan procedures. (ii) Walk to nearest exit/stairwell (Close doors behind you) (iii) Do not use elevators. (iv) Proceed to the designated gathering area outside the building. (v) Do not re -enter building until cleared by authorized personnel. (vi) Assist with evacuation of individuals with special needs.

3. BOMB THREAT/BLAST AT RAILWAY STATION/TRAINSPerson receiving call regarding bomb threat should: (i) Attempt to gain as much information as possible from the caller like type of device, time set,

location, reason/purpose of the act, dialect mannerism and identity of the caller. (ii) Inform and alert the disaster management team (Bomb detection squad).(iii) Alert police, fire brigade and explosive department. (iv) Pass on the information to all departments concerned. (v) Take imitative for evacuation of all persons from premises. (vi) Person noticing a bomb like object, should bring it to the notice of the nearest available officer. (vii) Inform GRP, RPF, and Bomb detection squad. (viii) Ensure all persons are away from the spot and avoid unnecessary crowding near the area. (ix) Inform control to take further steps for regulating train services. (x) Wait for clearance from the Police department to restore normal working. (xi) Utilize “Caller ID” facility if provided to trace the caller.

4. CHEMICAL DISASTERSNational Disaster Management Authority (NDMA) has issued guidelines on the management of chemical

disasters. These guidelines are directed more towards their prevention and mitigation of their effects, if these happen than on rescue and relief operations afterwards.

Indian Railways have also been transporting chemicals and hazardous materials e.g. petroleum products (petrol, Naphtha, HSD, etc.), Caustic soda, LPG, Chemical manures, Acids etc. These goods are carried either in Wagons or SLRs or in the Parcel Vans.Indian Railway’s Rules for carrying dangerous (hazardous goods) by rail have been legislated in the Railway Red Tariff Rule 2000 as per which dangerous goods have been classified into following 8 classes:1. Explosives2. Gases, Compressed, liquefied or dissolved under pressure3. Petroleum & other inflammable liquids4. Inflammable solids5. Oxidising substance

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6. Poisonous (Toxic Substances)7. Radio-active substances8. Acids & other Corrosives.

NW Railway is having contact with all Oil Companies and all other agencies at defferent locations. In case of any leakage or other problem on line, companies are requested, who in turn immediately attend these faults. Due to this no untoward incidence take place.

Staff of ARTs of Divisions have been trained from Nagpur and Delhi fire training school to meet any disaster caused by carrying of these hazardous materials.

5. Nuclear Disaster (Radiation Emergency): (a) Personal injury involving radioactive material contamination: (i) Render first aid immediately for serious injuries by trained. (ii) Call bomb squad, fire station. (iii) A possible without causing harm to the victim, monitor the injured, remove contaminated

clothing and gross personal contamination.(b) Radioactive contamination of personnel:(i) Remove and bag all contaminated clothing. (ii) Call fire station, bomb squad, and police. (iii) Skin contamination should be cleaned using mild soap and tepid water. Use portable survey

meter to monitor for remaining contamination. If not free of contamination, re-wash and re-survey.

(c) What to do upon receipt of suspicious letter/ package: (i) Handle with care.(ii) Don’t shake or bump (iii) Isolate and look for indicators. (iv) Don’t open, smell or taste.(v) Treat it as suspect. (vi) Call Police/Fire service/Bomb squad. (d) If parcel is Open and / or Threat is identified: (a) For a bomb.(i) Evacuate immediately. (ii) Call police/fire service/Bomb squad. (b) For Radiological:(i) Limit exposure – don’t handle.(ii) Evacuate area. (iii) Shield yourself from the object. (iv) Call police/ fire service/bomb squad.(e) Suspicious substance in Railway Premises: (i) Clear and isolate the contaminated area. Do not touch or disturb anything. (ii) Call police/ fire service/ bomb squad. (iii) Wash your hands with soap and water:(iv) Identify individuals who may have been exposed to the material (v) Do not leave premises until disposed by authorities.

6. BIOLOGICAL DISASTERS Biological disasters might be caused by epidemics, accidental release of virulent microorganism(s) or Bioterrorism (BT) with the use of biological agents such as anthrax, smallpox, etc. In recent times travelling has become easier. More and more people are travelling all over the world which exposes the whole world to epidemics. As our society is in a state of flux, novel pathogens emerge to pose challenges not only at the point of primary contact but in far removed locations. The Marburg virus illustrates

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this. The increased interaction between humans and animals has increased the possibilities of zoonotic diseases emerging in epidemic form.

Mitigation :-The essential protection against natural and artificial outbreaks of disease (bio-terrorism) will include the development of mechanisms for prompt detection of incipient outbreaks, isolation of the infected persons and the people they have been in contact.Nodal Ministry and support of other Ministries:-

The response to these challenges will be coordinated by the nodal ministry-Ministry of Health and Family Welfare (MOH&FW) with inputs from the Ministry of Agriculture for agents affecting animals and crops. The support and input of other ministries like Ministry of Home Affairs, Ministry of Defence, Ministry of Railways and Ministry of Labour and Employment, who have their own medical care infrastructure with capability of casualty evacuation and treatment, have an important role to play.

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CHAPTER-7

MANAGEMENT OF NATURAL DISASTERS

1. Long-term Preparedness.

Natural disasters that have serious bearing on the Railway have been identified as Floods, Cyclones and Earthquakes. While, in case of floods and cyclones, an effective system of forecasting of the impending disaster does exit, it is impossible to forecast an earthquake.

Therefore, any analysis of earthquake preparedness will not be very meaningful. However, the preparedness for floods and cyclones, will be such that, it can deal effectively with post earthquake situation.

In the following paras, the line of actions by various departments in case of a disaster has broadly been outlined. Each department, Division should draw out its own line of action elaborately, on the basis of these guidelines, taking in to account all aspects of disaster management. (a) Identification of the risk Zones:- Civil Engineering department, in co- ordination with civil authorities, CWC & IMD, shall identify the areas prone to natural disasters, such as floods, cyclones, and earthquakes. A detailed inventory of major infrastructures, such as tracks, bridges, telecommunications, structures etc. which may be affected, shall also be prepared. (b) Monitoring the quality of constructions :-

Civil Engineering department will review the quality of constructions of tracks, bridge and foundations of houses and ensure that all repairs and new constructions take in to account the proneness of the area to a particular natural disaster. The department shall come out with technical guidelines for structural preventive measures and quality control. Mandatory for all areas vulnerable to floods, cyclones and earthquakes.

Guidelines on Earthquakes and Floods

Railway Infrastructure

Earthquake Proneness Review

Flood Proneness Review

Railway Track Formation (incl. station Yards, bridges/culverts, ROBs/RUBs, etc.

Buildings housing signaling gears like RRI, SSI etc.

Buildings in open line maintenance work centers like loco sheds, Coaching depots

New ConstructionMust be earthquake resistant as per the design based on IS 1893-1984 being followed on NWR.Existing Infrastructure

- Identify existing railway infrastructure falling under various seismic zones.

New Construction:Railway Station building should be located in such a fashion that they are above the levels corresponding to a 100 year frequency or the maximum observed flood levels. Similarly they should also be above the levels corresponding to a 50 year rainfall and the likely subversion due to drainage congestion.

Government offices buildings should be above a level corresponding to a 25 year flood or a 10 year rainfall with stipulation that all buildings in vulnerable zones should be constructed on columns or stilts.

Railway track at levels well above the likely flood levels.

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etc.

Station buildings

Control room, other important office building, etc.

High-rise residential buildings, other important residential buildings

Railway hospitals

- Review for earthquake resistant adequacy based on age, foundation and other details.

- Retrofit/rebuild to make it earthquake resistant.

- Training of Engineers (at various levels)

- associated with design and construction of railway infrastructure.

- Any other item that railway may like to add.

Existing Infrastructure:

Co-ordination with flood/rain forecasting agencies to get early warning so as to introduce patrolling. Speed restriction etc. as per the provisions in Railway’s SR.

Inspections of Railway Affecting Works – to be streamlined and timely ensured.

Review of waterways for adequacy and alignment and measures to modify, if needed.

Status Note on the lessons learnt from the previous flood situations in the past 5 years.

Bye-laws for buildings in flood plains.

Making existing and new buildings and infrastructure capable of withstanding fury of floods.

Any other item that railway may like to add.

Genral instructions1. Earthquake

(1) When first tremors are sensed during an Earthquake, all personnel should evacuate buildings and assemble at safe places away from structures, walls and falling objects.

(ii) Emergency shutdown should be declared. (iii) Emergency response plan to be activated. (iv) After status is restored, personnel should inspect all facilities for damage assessment, cleanup,

restoration and recovery. 2. Landslide:

(i) Whenever landslide is expected/Experienced due to heavy down pour all train service should be regulated.

(ii) Rescue team to be rushed for restorations work. 3. Floods:

Based on the weather forecast warnings regarding impending flood condition, following steps should be taken.

(i) Bridge watchman to be provided at vulnerable points to inform flow of water. (ii) Shifting all personnel and movable equipment around the bank. (iii) If time permits sandbag dykes can be constructed to ensure safe passage of trains. (iv) Regulate train service till flood recedes. (v) Evacuate people on train/ at station and move them to a safer place. (vi) Contact Fire brigade, Naval, Army, Air force, Local boat man and arrange divers and boats. (vii) With the coordination of local authorities the Engineering officer/supervisor or other supervisors

at that stations shall arrange temporary shelter in nearby schools, marriage hall, community center etc.

(viii) If necessary arrange coaches to accommodate the effected temporarily.(ix) Seek assistance from voluntary organization and arrange drinking water, food, medicines, etc.

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(x) RPF & GRP will co ordination with local police and shall arrange protection.(xi) Keep communication with divisional control office.(xii) When people are marooned by flood, arrange air dropping of food packets, cloths etc, with the

assistance of civil administration. (xiii) Contact SJAB, local doctors and provide medical care to the affected. (xiv) Take all necessary action to provide shelter and other assistance to those affected by floods.

4. Cyclone / storm

When a train is caught in a cyclonic storm at mid section/ station: (i) Stop train clear to cutting, bridges and embankments. (ii) Guard, Driver and other Railway staff on train shall open all doors and windows of all coaches. (iii) Station Master shall not start trains when the wind velocity exceeds the permitted level (iv) Make announcement frequently to warn the public about the storm/ cyclone. (v) Take all necessary action to provide shelter and other assistance to those affected by cyclone

and storm.

(1) Action to be taken at HQ level1. On receiving the first information, all Zonal Disaster

Managenent committee (ZDMC) Members will assemble in emergency control room.2. ZDMC .I/C will contact to State Disaster Management

Committee Members.i.e. Chief Secretary of Rajasthan, Railway Board and NDRF etc.3. ZDMC .I/C will contact with adjoining

Railways/adjoining Civil Authorities if require.4. ZDMC .I/C will contact NGOs, Civil Defence

Authorities and Private parties.5. Zonal Disaster Management Committee will monitor the

functioning of the concerened Division and assist them.

Action to be taken at Divisional level1. (DDMC) All Members of Divisinals Disaster Management Committee will assmble in Emergency

Control Room, DRM will also inform to NWR HQ & Rly Board of NDRF if services are required to meet the Disaster.

2. DDMC Inchargewill inform District Collector, SP, CMHO, Fire Station Officers and other concerned Authorities.

3. In case of Mass casualties Incharges of all the Civil Hospitals, Private Hospitals should be asked for Medical Help.

4. Services of NGOs and Civil Defence, Home Gaurds should be asked.5. DRM/ADRM and other concerned Officers should immediately rush to the site.6. In case of Transportation is required by Civil, Army, Police Authorites of the States the same

should be arranged.

Medical First Responder (MFR)Railways are not to be treated as Medical First Responder (MFR). NDRF along with trained personnel of State Govt. and district administration will be Medical First Responder (MFR) for meeting any type of disaster on Railway.

FORCASTING:- Warning giving adequate notice period is available in case of floods and cyclones. The flood and weather forecasting messages are published in flood bulletins daily by the Chief Engineer of the

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concerned state in co - ordination with C.W.C. ( Central Water Commission) and I.M.D. Similarly cyclone warning message are also issued by the I.M.D. (Indian Meteorological Department)

Arrangements exist with the Meteorological Department Govt. of India for issuing weather warning messages, from its offices situated at Delhi, Jaipur, Ahemdabad Jodhpur Bikaner and Ajmer to the chief controller of all the divisions of NWR apart from central emergency control at GM office NWR. Similar arrangement may be worked out by the Chief Bridge Engineer NW Railway, with the State authorities for communication of floods warning messages.

All India Radio, Doordarshan, Private T.V. Channel also brood cast floods cyclones messages frequently to give regular up date of the situation. Information regarding forecasting of havey rain and cyclone can be obtain directly from the website of the India meteorological department. The address of the official website is – www.imd.gov.in. Similarly, information regarding flood warning can be obtained from the official website of central water commission (CWC). The address is – sttpp://cwc.nic.in

3. Preparedness after forecasting of the disaster :- (a) Opening of disaster Control Rooms: Immediately on receiving warning message, of a severe flood or cyclone; Emergency controls shall be opened at the Divisional Control offices and Central Emergency Control at GM office NWR, Jaipur. These control rooms shall be manned round the clock by one Senior officer from each of the following departments.- Operating - Commercial- Civil Engineering - Signal & Telecom. Engineering - Mechanical Engineering - Electrical Engineering - Medical - Store. These Control Rooms will have state of the art communication systems as well as a channel of communication with C.W.C./I.M.D. and State agencies so that data can regularly be exchanged. (b) Medical Department: (i) Ensuring adequate stock position of essential medicines-

Health department will review the stock position of essential medicines, disinfectants, first- aid materials and other essential items and move the stock to the divisional hospitals/ health units and also to vulnerable points. (ii) Health and civil engineering departments will take measures for prevention of epidemics with facilities like drinking water, sanitation and proper drainage and take adequate steps for disinfection of water bodies in the post- disaster situation.

(c) Telecommunication Department: Telecommunication Department will provide adequate facilities of wireless communications, satellite phones and fail safe telephone lines in disaster prone areas for ensuring effective communications during disaster. For this purpose the facility of mobile telephones and WLL to be explored.

(d) Electrical Department: Electrical Department will provide stand by generators at strategic locations, (With adequate fuel) such as hospitals, telecommunication installments etc. It should also keep essential items ready at specific Locations for any emergency.

(e) Transportation Department :

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(i) Sr. DOM will make a rough assessment of requirement of essential staff and their area of deployment and advice HQRs and central emergency control/ Jaipur accordingly.

(ii) SMs of the area which is likely to be affected will ensure storage of adequate drinking water, functioning of petromax lamps, adequate availability of rechargeable torches, match box, fuel for generator sets, functioning VHF sets, charging of stand by batteries and adequate First Aid equipments, in co ordination with the officials of concerned departments.

(iii) SM will also ensure that stabled wagons/ coaches/ loads at their station which are likely to roll are chained and sprigged. Special instructions as per station working rules (NWR) should be strictly followed and confirmed to divisional control.

(iv) In order to avoid any mishaps or damage to passenger carrying trains and to avoid marooning of passengers, the COM or an officer acting on his behalf will issue instructions, to all concerned for necessary diversions, cancellation or regulation of trains running through the area likely to be affected by flood/ cyclone.

(v) Coaching train should be suitably controlled/ diverted. The controlling of trains should as far as possible, be done where adequate water supply, lighting, catering and medical facilities are available.

(vi) All trains, which are caught in the affected area shall be immediately controlled. Action shall be taken by SM/Guard and Loco pilot of such trains as per SR. 2.11. All such instructions should be communicated to CPRO for adequate publicity.

(f) Action to be taken by commercial department :- (i) Enquiry offices should be opened at important stations with effective communications

systems so as to keep up to date relevant information and disseminate this information through the public address system.

(ii) Arrangement shall be made for food, water, tea and snacks for stranded passengers at suitable places.

(iii) Arrangement shall be made, in co- ordination with transportation department, for transshipment of passengers if necessary.

(g) Action to be taken by Engineering Department: (i) A train loaded with the essential items like cinders, boulders, quarry dust, empty cement bags

filled with earth/sand etc will be ordered to run in consultation with traffic department to stations close to the areas likely to be affected.

(ii) Patrolling of the vulnerable locations shall be intensified. (iii) Empty flat wagons (BRH/BRN) will be placed at suitable siding (Preferably in goods platform

lines with loops) to enable quick loading of earth moving machinery. (h) Actions to be taken by the Mechanical Department (i) ART/ARME/ARMV staff and crane driver will be alerted so that they can be rushed to duties

with minimum delay. (ii) Drinking water and food items shall be provided on ART/ARMEs for the rescue staff. (iii) All road vehicles irrespective of departments to which these belong, including jeeps, cars, light

and heavy material carrying vehicles shall be kept in readiness at nominated places with adequate fuel and two drivers to move man/ materials /equipments at short notice.

(i) Action to be taken by Security Department.

Sr.DSC will nominate security personnel at the following places- (i) To accompany “ relief material” carrying trains when ordered. (ii) To help commercial & station staff of major stations to handle public enquiries. (iii) At each station when any passenger carrying train is regulated. (iv) On heavy vehicles carrying relief materials.(v) At major restoration sites after the disaster.

(j) Nomination of officers to man strategic Locations:-

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(i) Each PHOD/Concerned DRM will also nominate the officers to camp at important wayside stations. Such monitored officers will be in readiness to proceed to and camp at given stations at short notice.

(ii) The staff & officers of Engineering, Electrical and S&T departments will be earmarked at Divisional and HQs level and alerted so that they can proceed to co–ordinate their respective restoration works at a short notice.

(iii) Light motor trolleys should be arranged and kept in readiness at strategic stations. At least one officer and a few staff should be nominated for each. They should be provided with VHF sets, Satellite phones and mobile phones so that they can accomplish the mission of physically covering the entire affected area and can give “ First information of damages and assistance required” promptly. Competent and experienced officers & staff should be nominated for the job.

(l) Monitoring cells Committees comprising heads of the following departments will be constituted both at Zonal

and Divisional level to ensure proper co-ordination during natural disaster. (i) Medical (ii) Civil Engineering (iii) Operating(iv) Commercial (v) Mechanical Engg. (vi) Electrical.Engg. (vii) S&T Engg. (viii) Stores (ix) SafetyThese committee will be responsible for:-

(1) Detailed planning of movement of food and other relief materials and essential medicines. (2) Keeping effective co-ordination with civil/military authorities and voluntary organizations for

rescue operations.

POST DISASTER MANAGEMENT1. Meeting of Disaster Management monitoring cells-

On receipt of the message of a disaster, the disaster management monitoring cells at divisional and zonal head quarters level, will meet immediately to take stock of the situation and monitor the line of actions to be taken.

2. Assessment of the Damage Immediately after the disaster the extent of the damage shall be assessed by the following means :-

(i) Motor Trolley survey by the nominated officers and staff.(ii) Assessment by nominated officers/ Staff by road vehicles where possible. 3. Information to the control -

After the assessment, prompt information shall be communicated through VHF sets/Mobile Phones/ Satellite phone to the control mentioning the following:-

(i) Nature of damage / obstruction to track with location. (ii) Possible method/ system for restoration.(iii) Resources required for restoration. (iv) Whether or not a light vehicle (e.g. Tower Wagon) or light engine or relief train can pass on the

section.(v) Likely time to clear the location by repairing the damage/ removing the obstruction. 4. Movement of Relief Trains for rescue, relief and restoration.

(i) On receipt of first information from the affected site, all the relief trains on the section must be ordered and should be dispatched with full equipment and full complement of staff.

(ii) Responsible Railway officers should reach the spot where passengers are stranded on priority so as to organize water, food tea and snacks for the passengers.

(iii) If necessary the assistance of Air Force Authorities or Private Air operators shall be sought by DRM for airdropping of food packets or air-lifting of passengers to safer places.

(iv) Assistance of state authorities for boats, divers or fire brigade, shall be sought as per the requirement.

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(v) Medical team shall be moved on priority to places where there are injuries & casualties to passengers or Railway staff.

(5) Restoration of line of CommunicationAfter the relief and rescue operation, the next priority shall be the restoration of line of communications. On receiving the complete picture of damages from the site, each department shall chalk out its line of action accordingly. The responsibilities of the departments are broadly out lined below:-

(i) Engineering Department The Engineering department shall be responsible for quick restoration of un –obstructed train path (first single & then double .They should co-ordinate with civil authorities ,contractors ,private agencies ,stores and transportation departments for effective movement of men ,machinery, materials and equipments to the site. It should also hire machinery or tools from civil authorities, contractors and private agencies if required.

(ii ) S&T DepartmentEffective means of communications at strategic points shall be established for exchange of information. Restoration works of signals and interlocking should be under taken systematically.

(iii) Transportation Department : As soon as single line un obstructed path is restored the primary responsibility of the transportation department shall be to resume train movement. Sufficient number of train passing staff shall be deployed at nominated stations for this purpose.

(iv) Electrical Department: Electrical department shall be responsible for providing temporary lighting arrangements through generator sets at strategic locations. They should co ordinate with State Electricity Authorities for restoration of power supply. Sufficient number of staff with materials, equipments and machinery shall be deputed for the restoration work. (v) Stores Department :

During restoration, Stores Department shall play a proactive role in making emergency purchases preferably by standing spot purchase committee and supplying the same to the user departments at sites. For such purposes a note counter signed/ signed by HOD/PHOD in HQ will be treated as a valid demand.

(vi) Medical Department: Medical department shall be responsible for taking all necessary steps to prevent epidemics at the affected sites. They should co-ordinate with civil engineering department to provide drinking water, good sanitation, proper drainage system so as to prevent infections, at the affected Railway Area.

(vii) Public Relations Department Wide publicity shall be given in press and media to attract voluntary organizations, individuals, NGOS & medical practitioners etc, so that their help can be enlisted. The composition and timings of Relief Train movements shall be publicized.

(viii) Personnel DepartmentPersonal Branch will be responsible for supervising the movement of materials for the Railway staff in co-ordination with concerned departments and agencies.

6. Emergency Purchases of Materials(a) Emergency demands placed through HOD’s notes shall be complied with by the store

Department through a spot purchase committee. It is preferable to have spot purchase committees of SS,JAG and SAG levels, who will be authorized to make spot purchases for the same value as in case of the Tender Committee.

(b) Works, Contracts, single tender and hiring of machinery- For restoration of traffic, single tenders may be awarded to the competent and experienced contractors who have sufficient capacity to mobilize machinery and materials with the prior approval of the GM, for the procurements of materials and hiring of machinery.

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CHAPTER -8

MANAGEMENT OF ACCIDENT RELATED DISASTER

Disaster Management Committee Headed by DRM will be in regular touch with District Disaster Management Committee and other Government Departments who are having resources to meet the challenges developed due to the disasters. DRM will also have the full knowledge and resources available with State Government Departments, NGOs and Private Party etc. Coordination between the concerned organizations can be done by visiting one organization by the others. Even combined Mock Drills can be done by the participation of concerned Department at one place. On getting information of Accident related disaster, DRM will immediately inform HQ Emergecy Control, District Disaster Management Committee(Collector& SP) and also HQ /Rly Board if assistance of NDRF is required.

ACCIDENT RELIEF TRAIN/ VANS-(A) Accident relief medical equipment,-(a) The Medial Officer in charge is responsible for ensuring that the prescribed contents of the

accident relief medical equipment (Scale-I and II) are maintained in the chests and are in good condition, Whenever required the medicines, surgical appliances and other articles must be replaced.

(b) Where Scale II equipment is stored in the Station building, the Station Manager. Station Masters will be responsible for the safe custody of the boxes. In addition, the medical officer in charge and the Station Manager/ Station Master will inspect this equipment once in a month..

(c) Medical Officer in charge of the division will inspect the Scale-I and Scale-II equipment quarterly and ensure that all the prescribed contents are maintained in good condition.

(B) Accident Relief Train items should be in good condition. The person in charge of the Break down is responsible to keep the engine and accident relief crane (if provide) in readiness. The CYM/YM/SMR/SM as the case may be will be responsible to arrange any extra vehicle or brake van for relief work in case of necessity.

JURISDICTION OF BG – ART’s

S.No.

ART Crane capacity in Tones

Availability of

Jurisdiction of ART’s

Location Class HRE HRD1 LGH A 140T

Yes YesBikaner - PhlodiBikaner-NagaurBikaner-SuratgarhBikaner-Ratangarh Jn.-DidwanaBikaner-Sadalpur

2 BTIN.Rly A 140 T Yes

Bathinda- Suratgarh - AnupgarhBathinda-Hisar- BhiwaniHisar- Sadulpur HMH-SGNRShri Ganganagar Jn- Saropsar-Suratgarh

Note :- S.No.2 BTI - ART with 140 ton (NR) to cover up the beat as required by NWR ( BKN Division ) and ART / JU can be called for BKN Division in case of emergency.

JURISDICTION OF BG – ARMV’s

S.NO.

Location Class Availability of HRD Jurisdiction of ARMV’s

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1 RE Scale-I Yes Rewari – Sadulpur Rewari – Hisar - Sadulpur Sadulpur -Churu

2 LGH Scale-I Yes Lalgarh – PhlodiLalgarh- Nathwana Lalgarh- Shri BalajiLalgarh-Ratangarh Jn.- TalchhaperRatangarh Jn –Churu Jn.

3 SOG Scale-I Yes Suratgarh – NathwanaSuratgarh – AnupgarhSuratgarh – Hanumangarh Suratgarh –Sarupar- Shri Ganganagar Jn Hanumangarh - Shri Ganganagar Jn

4 BTI /NR Scale-I Yes Bathinda – Hanumangarh Bathinda – Hisar

5 DLI / NR

Scale-I Yes Rohtak – Bhiwani (Excl)

Preparedness of Engineering department. The yard stick for Engineering Materials to be kept in Accident Relief trains.

1.0 Track Material: 1.1 Track materials sufficient to lay 500m of track should be kept loaded on to the BFRs. These

BFRs should be kept stabled at a suitable central place in the division so that the same can be moved anywhere in the division in the shortest possible time.

2.0 Labour: 2.1 Details in respect of P.Way labour, their addresses and how to contact them- The details to be

kept with AEN/SSE (P.Way) & SE (P.Way).2.2 The details in respect of temporary labour- availability and how to get them- The details to be

kept with AEN/SSE (P.Way) & SE (P. Way).2.3 The details in respect of contractors labour working in the division with the numbers at each

side- The details to be available with each Sr. DEN/DEN/AEN for the whole division.3.0 Mobility: 3.1 The Divisions have been authorized to hire trucks on regular basis for use of SSE (P.Way) &

SSE (Bridges.) The contract agreement for hiring such trucks should have a provision for hiring additional number of trucks at short notice in the event of an emergency.

3.2 Each SSE (P.Way) should have a plan for movement of labours and materials to the site of restoration with various alternatives like movement of the same by rail/road. For this, a complete road map should be prepared showing connections to the track through level xing or canal roads or the nearest points to track where the truck can reach.

4.0 Equipment and Miscellaneous. 4.1 The details in respect of heavy earth moving machinery available in the nearby areas, their

contact persons, the telephone numbers etc. must be kept with AEN/DEN/Sr.DEN. 4.2 Areas such as ghat sections may need use of explosives in the restoration process. The divisions

having such areas will also keep the details in respect of availability of explosives in the nearby areas, the contact address and telephone numbers etc. readily available. Use of explosives also needs availability of duly authorized persons approved by the Govt authorities and therefore, the contact details of such authorized persons should also be kept handy.

4.3 The details of availability of tents in the nearby areas, the contact numbers etc. Should be kept handy. This is in addition to the availability of the tents in the relief train as per prescribed scale.

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4.4 Suitable arrangements need to be made for supply of drinking water for the labour working at site. Therefore, the addresses and contact numbers of the agencies who could supply drinking water may be kept handy with AEN/SSE/ (Works) of the sub- division.

4.5 Needless to mention, that the small track machines like rail cutting, drilling welding equipments etc. are already forming part of the equipments of each relief train. In case, the same is not kept in the relief train, these equipments. Small track machines must be procured and kept in the relief train in adequate numbers.

4.6 All SSE (P.Way) have an arrangement of portable Generators for lighting so that the dependence of Electrical Department even for small magnitude emergencies, can be avoided.

(5) Disaster Management Team of RPF- There should have a Disaster Management Team of RPF on each Division of IR composing about 15 men in different ranks . This team shall be specially trained in providing necessary support for disaster management over the division/ Neighboring division/ RPF should play an active role in managing law and order at site.(a) First aid training to be mandatory for all railway personnel, especially for on board train staff,

gang men and station staff who are usually the first responders at site. NWR will explore the feasibility of entering into an MOU with reputed training institutes like St. John ambulance/ Red Cross or any other agency for providing periodic training on disaster management (First aid and other medical relief) for the front line staff over their zones/ divisions. The frequency and contents of first aid training module as well as category of staff being covered should be reviewed.

As and when the frontline services etc. get privatized it must be ensured that the private operator must provide a certificate that his onboard staff are trained in first aid and are conversant with other medical resuscitation techniques. Further, it should be the duty of such private staff to play an active role in rescue and relief operations. (b) Training in crisis communication- During the last decade, electronic and IT revolution has

brought about a significant improvement in the media coverage. Therefore, the subjects of media management and crisis communication have assumed vital importance for all service organizations including IR. PHODs/DRMs/ADRMs and concerned branch officers (Sr.DCM/Sr.DME/Sr.DSO and Medical officers) should be trained on these topics by organizing special courses either at zonal railways or at RSC. Further short workshops be arranged specially for GMs/PHODs at Railway Board or Zonal Railways’ level. Assistance of Institute of Mass Communication or specialized agencies be taken, if required.

(c) Basic Training in search and Rescue Operations. Group ‘A’ Railway officers (Mechanical, Safety and Medical) should be nominated to under go “Basic training in search and rescue”, as per the instructions, to be issued by Board. Further, lessons on Railway Disaster Management will also form the part of rotational training programme and refresher and promotional courses at RSC, ZTC & STCs.

(7) Ensuring full Complements of Brake van equipments. (a) At the originating and interchanging points of all passenger carrying trains, it must be ensured

that, these trains run with full equipments of brake van. . (b) The first Aid box and stretchers should also be examined for this purpose by the concerned

Medical Officers. (c) The Guards /Astt. Guards of the passengers carrying trains while taking over the charge of these

equipments should also ensure that they are in good working condition.

ACTIONS TO BE TAKEN DURING SERIOUS ACCIDENTSDRM will inform civil authorities & Police Deptt of concerned district to rush to help. He will ask for the medical team also from state Govt. DRM will demaned for NDRF battalion through HQ and Rly Board, if required for relief & Rescue operation as they are Medical First Responder (NFR)

ACTIONS AT THE SITE

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1.      Golden Hour :If a critical trauma patient is not given definite medical care within one hour from the time of accident, chances of his ultimate recovery reduces drastically, even with the best of Medical attention thereafter. This one hour period is generally known as The Golden Hour.

During this Golden Hour period every effort should be made to :

(i)  Render definite medical care to the extent possible preferably by qualified medical practitioners.

(ii)  Stop bleeding and restore Blood Pressure.

(iii)  Persons under shock should be relieved of shock immediately.

(iv) Transport casualties to the nearest hospital so as to reach within this Golden Hour period.

For being effective, any Disaster Management system should aim at recovering as many critical patients as possible and rushing them to hospital within this period.

 2.     Disaster Syndrome:A victim’s initial response following a Disaster is in three stages, viz. Shock stage, Suggestible stage and Recovery stage. These initial responses are called Disaster Syndrome.

(i)    Shock stage: In which victims are stunned, dazed and apathetic.(ii) Suggestible stage: In which victims tend to be passive but open to suggestions and willing to

take directions from rescue workers and others.(iii)  Recovery stage: In which individuals may be tense and apprehensive and may show generalized

anxiety.3.      Different phases of Disaster Response:

Disaster Response in case of a railway accident constitutes of 3 phases. These 3 phases are determined both by the time factor, as also by the extent of specialized assistance available. Firstly, it begins with the spontaneous reaction of men available on the train at the time of the accident. Thereafter the second phase continues with contributions made in rescue and relief work by men and material available locally in nearby areas of the accident site. The third and longest phase consists of meticulously planned action by trained DM teams who arrive at the accident site to carry out rescue and relief operations.

The first phase which is of shortest duration last for about half an hour. It is an amateurish, poorly equipped effort; but is nevertheless the most important phase. In most cases, this is the only help available for a major part of the ‘Golden Hour’.

The second phase which is of 2-3 hrs. duration is comparatively less amateurish and much better equipped. Their contribution is vital since the ‘Golden Hour’ period comes to an end during the working of this group. How many critically injured passengers can finally be saved depends solely on the efficiency of this group.

The last and final phase of Disaster Response by railway’s DM team continues for a few days. It comes to an end not only with the restoration of traffic but with the departure of most relatives and next of kin from the accident site and disposal of all bodies. Few of the grievously injured who continue to be hospitalized for comparatively longer spells are then the sole responsibility of railway’s medical department.

With the above scenario in mind, it is necessary to take firm and quick decisions to save lives and property. To achieve these objectives Railways have a well-defined action plan that is successfully executed by the coordinated efforts of different disciplines, all of whom function as a team. The three groups which are active during the above mentioned 3 phases of Disaster Response may be classified as follows:

(i)        Instant Action Team (IAT)

(ii)       First Responders (FR)

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(iii)      Disaster Management Team (DMT)

 4.       First Aid in Emergency :(a)    Order of priority for dealing with and helping injured passengers should be as follows:

-     unconscious,-     bleeding excessively,-     having breathing problems,-     grievously injured,-     in a state of shock,-     having fractures,-     simple injured.

 (b)    For assessing and handling injuries, acronym DR ABC is to be followed.

(i)     D – DANGER:

Look for danger. Make sure that no further danger exists either for the patient or for the First Aide.

(ii)    R – RESPONSE:Check for consciousness. Call by his/her name, slap, pinch and shake gently. If there is no

response, then it means that the patient is unconscious.

(iii)    A – AIR WAY:Clear the airway (Trachea). If patient is unconscious, then the airway may be narrowed or blocked making breathing impossible. This occurs due to several reasons. Mass food particles or foreign body in the air passage; or the tongue may have sagged back and blocked the air passage.

To open the airway lift the chin forward with the fingers of one hand while pressing the forehead backwards with the other hand, now the tongue comes forward and the airway is cleared. To clear the other objects in the mouth press the Jaw, open the mouth put your fingers or a clean cloth in the mouth and clear the things. Now the air passage is clear.

(iv)     B – BREATHING:Check for Breathing. Keep the back of your fingers near the nose of the patient. You can feel the

warm air (or) keep your ear near the nose and look for the movement of chest, listen to the sound from the throat and feel the warm air from the nose.

(v)      C – CIRCULATION:Check the pulse. Normally we check the pulse at the wrist; however, sometimes it is not felt because of severe bleeding. So, it is better to check the pulse at neck. (Carotid Pulse).

  After checking DR ABC, there may be two possibilities.

(i)   If patient is breathing, has circulation but is unconsciousness, immediately turn him to Recovery position and transport to hospital.

(ii) If the patient has failure of breathing and circulation, then immediately start CPR (CARDIO PULMONARY RESUSCITATION) the important life saving technique in First Aid.

To revive the lungs you have to give artificial respiration by mouth to mouth (Kiss of Life) method. Lift the chin forward and press the jaw open the mouth with one hand and close the nose with other hand keep your mouth on the casualty’s mouth and blow.

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To revive the heart you have to give external chest compression. The casualty should be made to lie down on a hard surface. Keep heel of the palm on the chest (Pit of stomach) of the casualty and keep the other palm over that hand and compress.

 

 Mouth to mouth ventilation and external chest compression should be given in the ratio of 2:15. This should be continued up to the revival of life or till reaching the hospital. Once life starts, immediately turn the casualty into recovery position and transport to hospital. (Recovery position or three quarter prone position means turn to one side, better to right side)

Recovery position:

Recovery position is the safest position for unconscious patients. Normally we keep the patient in a supine position. However, in case of unconscious patients, it is a very dangerous position because the tongue can fall back and close the airway or saliva and other secretions may get into windpipe. To avoid that, turn the casualty into recovery position and transport to hospital.

 

Sometimes, you may not be in a position to do First Aid due to tense situation. In such circumstances at least turn the casualty to Recovery Position,which would help to save many precious lives.

INSTANT ACTION TEAM (IAT)1. Instant Action Team comprises of:(a) The Guard, Crew, TS, TTEs, AC coach attendant, Asstt. Guard, RPF and other railway staff on

duty on the accident involved train. (b) GRP staff traveling on the train on duty. (c) Railway staff traveling by the accident involved train either on duty or on leave as passengers.

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(d) Doctors traveling by the train. (e) Passengers traveling on the train who volunteer for rescue and relief work. (e) Railway staff working at site or available nears the site of the accident. (f) Non- Railway personnel available at or near the accident site. 2. Pre- accident check list of preparation for Members of Instant Action Team. (a) Generally, about 15” time elapses before information regarding occurrence of an accident

reaches the Divisional control Office. In case information can be conveyed immediately this time can be saved. . This 15” time is of vital importance since it constitutes 25% of the ‘Golden Hour’.

(b) In case they have a Mobile, ensure that telephone numbers of all relevant officials such as those of divisional control offices etc. have been permanently fed into the Mobile for immediate use in an emergency.

(c) These important telephone numbers should cover all those sections where they are required to work their train either within their own division or even those of adjoining divisions.

(d) Divisions will get printed and circulate a DM Telephone Directory containing all such telephone numbers that are likely to be required in an emergency .

(e) Whenever they are traveling at night they should keep a torch handy and secure it by some means. The torch will be of no use in an emergency if it can not be taken out from inside the suitcase at that point of time; or if the torch cannot be located since it has fallen off due to severe jerk.

3. Duties of the Guard of the affected Train- a) Note the exact time of the accident and kilometer.b) i. Protect the adjacent line(s)and the train as per GR. and SRs thereto;

ii. Secure the vehicles as per rules. iii. Ascertain if adjacent line (s)is/ are fouled.

(c) Make a quick survey, for an immediate action, of the causalities, injuries and assistance required;

(d) Relay the information giving details of the accident and assistance required to the control by the most expeditious means.

(e) Render first aid to the injured person(s) taking assistance of all available Railway Staff, Doctors and volunteers on train or near the site of accident;

(f) Illuminate the effected area as much as possible with EL Box fittings (if accident occurred as night time).

(g) Get the particulars of damage to the rolling stock, permanent way etc. (h) Arrange to shift the injured persons to the nearest hospital with the help of all available staff and

other volunteers, also keep their particulars; (i) See that water, tea etc, are supplied to the affected passengers as far as practicable;(j) Arrange protection of Railway and public property with the help of available police and Railway

staff. (k) Preserve all clues relating to the possible cause of accident;

Post an available Railway employee on the field telephone to ensure regular- flow of information;

(m) Check the unaffected portion of the train and arrange to clear the same safely to the adjacent station(s) as per rules and in consultation with the control/station Master(s) concerned;

(n) Remain in overall charge till replaced by a senior Railway official and permitted by the Competent Authority;

Notes: In the event of any disability of the Loco pilot the duties devolving on the Loco pilot, for protection of the line/ line(s) shall devolve on the Guard or on a Railway servant deputed by him.

1. Duties of Loco Pilot of the affected train. (a) Note the time of the accident, and kilometreage;

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(b) Protect the adjacent line (s) at the front end of the train as per GR 6.03; 9.10 and SRs thereto, as the case may be ;

Note: In the event of any disability of the Guard, it will be the responsibility of the Loco Pilot to ensure protection of obstructed adjacent line(s) and the train in the rear as per GR 6.03 and SRs thereto and to give quick information to the Control/ Station Master;

(c) Take such precautions as may be necessary or as prescribed by special instructions to render his locomotive safe,

(d) Render all possible assistance to the Guard in rescue and relief measures. 2. Duties of Assistant Loco Pilot of the affected train. (a) Assist the Guard/ Loco Pilot in conveying accident messages to all concerned. (b) Help the Loco Pilot in protection of the site of accident. (c) Render all possible assistance to the Guard in rescue and relief measures. (d) Carry out any other job assigned relating to accident by the Loco Pilot of the train. (e) Man the engine in absence of the Loco Pilot. 3. Duties of the Train conductor/ Train superintendent. (a) Assist the Guard in rendering first aid to the injured persons(s) and shifting them to the Hospital. (b) Look after the comfort of the passengers, injured and un-injured alike. (c) Assist the passengers for protection of their luggage. (d) Make out a list of injured/ dead passengers. (e) Preserve reservation charts to know the particulars of injured/ dead passengers. (f) Organize to transship/ transfer passengers and their luggage to the passenger special. (g) Assist for arranging snacks, tea, coffee & drinking water to the injured and other passengers

detained at the site of accident. (h) Collect the addresses of the relatives of the injured/dead passengers to send information

regarding accident. (i) Look for the assistance of any Doctor or para Medical staff (Railway. Non – Railway) traveling

in the train. (4) Duties of the Coach Attendant.

The coach attendant shall work under the guidance of Train conductor/ Train Superintendent. (5) Duties of the Traveling Ticked Examiner (TTE).(a) The TTE should work under the guidance of the train Conductor/ Train Superintendent. (b) Similar actions as mentioned in (4) above should be initiated by the TTE for his nominated

coach. (6) Duties of A.C. Mechanic. (a) He should immediately “Switch Off” the current where necessary to avoid short circuiting. (b) He should also assist Commercial staff i.e. Train conductor/ Train Superintendent/ TTEs in their

duties at the accident site. (c) See that the emergency lights inside the Coaches are in working order. (7) The Senior most RPF Officer available. (a) Segregate the area of incidence by establishing temporary barriers by use of nylon ropes (if

available) or any other make shift device available at the site to protect the area against the entry of spectators into the affected place.

(b) Luggages of passengers should be isolated and protected and consigned goods are taken care off till they are handed over to claimants or taken over by the Railway.

(c) He should respond to any call for assistance to rescue victims and transport them to nearest Hospital.

(d) He shall maintain close liaison with the Officers of various departments of the Railways, GRP, Local Police and Officers of Civil Administration.

 8. Railway Staff traveling on the accident affected train:

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(i)      Whenever a train is involved in a serious accident with casualties/injuries to passengers, all railway staff traveling on the train either on duty or on leave are deemed to be on duty with immediate effect.

(ii)     Under no circumstance should any of them leave the accident site unless and until divisional officers arrive, take over charge of rescue and relief operations, and permit them to leave.

(iii)    Railway staff on train/at site shall volunteer themselves to render assistance and report to TS/TTE/Guard of the Train.

(iv)    The senior most officers traveling on the train will assume charge as Officer-in-Charge Site (OC Site).

(v)      Normally the senior most officer will be traveling in either the 1AC or in 2AC coach; and most probably in the HOR quota section of the coach. The HOR section of 2AC is invariably in the center of the coach (berth nos. 19 – 22). In any case the TS/TTE would know who are the railway officers traveling in 1AC or 2AC.

(vi)  Similarly, other railway staff will be traveling in 3AC coach; and most probably in the HOR quota section of the coach. The HOR section of 3AC is also in the center of the coach (berth nos. 25 – 30).

(vii)   Similarly, some Group ‘D’ railway staff may be traveling in Sleeper coach; and probably in the HOR quota section of the coach. The HOR section of a Sleeper coach is located in the center of the coach (berth nos. 33 – 40).

(viii)   In the absence of any officer, the TS or senior most TTE/Guard will discharge duties listed out for OC Site.

1. Duties of OC Site – Immediately after the accident:(i)     Note down the time of accident.(ii)     Ensure protection of traffic by Guard and Driver.(iii)   Ensure reporting of accident to nearest Station/Control.(iv)   Roughly assess the extent of damage and likely number of casualties.(v)    Collect railway staff and volunteers from amongst the passengers and form different groups.

Each of these groups should be assigned work as detailed at item 6 below.(vi)   Maintain a log of events.(vii)  Till Divisional Officers arrive and take over charge of the situation, continue to discharge duties

of OC Site.(viii) After Divisional Officers arrive, fully brief the DRM hand over charge to him.(ix)  The on-board OC Site should ensure issue of a detailed message with following information

before leaving the site of the accident.-       Time/Date of accident.-        Location Km./between stations.-        Train number and description.-        Nature of accident.-        Approximate number of killed/injured.-        Extent of damage.-        Assistance required.-        Condition of the adjacent line, if any.-        Whether OHE is involved. (x)     From here onwards, the DRM of the accident involved division takes over charge as OC Site.2.       Formation of Groups comprising members of Instant Action Team :(i)     OC Site shall immediately collect all Railway staff on train/at site and form separate groups.

(ii)  Passengers traveling by the same train who volunteer for rescue and relief work should also be drafted into these groups.

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(iii)   Passengers from accident involved coaches should be directed towards their own coach.

(iv) Passengers from coaches which are not affected can be distributed amongst other accident involved coaches.

(v)  In the absence of OC site, TS/TTE shall take steps to form such groups.

(vi)  In the absence of TS/TTE the Guard/Assistant Guard shall take steps to form such groups.

(vii)   5 or 6 groups should be formed depending on number of coaches involved.

(viii)  Ideally, one group should be formed for handling each coach.

(ix)    In case sufficient numbers of officers are present, then one officer should be made in-charge of each group.

(x)    Otherwise, Sr. Supervisors traveling by the accident involved train should be nominated as in-charge of each group to co-ordinate its working.

(xi)    In case sufficient numbers of Sr. Supervisors are also not present, one TTE should be nominated as in-charge of each group to co-ordinate its working.

(xii)  Each group should rescue injured, entrapped passengers.

 

3.    Duties of on board railway staff immediately after the accident :(i)    Don’t panic. Once the accident has already occurred and the train has come to a standstill

nothing worse can happen.

(ii)     In case you have a Mobile and it is working, inform the divisional control office immediately about the accident.

(iii)  Observe the position in which your coach has stopped; whether it is standing upright or turned upside down or lying on its side.

(iv)   Try and see whether your coach has stopped on a bridge or whether there is level ground on both sides.

(v)    In case the coach is on a bridge or very high embankment or in case it is raining heavily, then it is better to wait for some time and not be in a hurry to leave the coach. You may be jumping from the frying pan into the fire.

(vi)    Search your coach with your torch and try to determine the general position.

(vii)   See that passengers don’t panic either. Passengers sometimes make things worse for themselves by panicking at this critical moment. Try to calm them and build up their confidence.

(viii) Ascertain whether passengers are injured or not; and whether any of them are trapped or pinned down inside the debris.

(ix)    Call out aloud and find out whether there are any doctors present.

(x)  Doctors who are travelling in the coach should be asked to announce their presence so that they can attend to and help injured passengers.

(xi)   Call out aloud and find out whether there are any railway staff present.

(xii)  Railway staff who are travelling in the coach should be asked to announce their presence so that they can attend to and help other passengers.

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(xiii) For each coach, form a core team comprising of railway staff available, doctors and 3 or 4 uninjured passengers from the same coach. This core team should take the lead in helping remaining passengers both injured and uninjured.

4.   Duties of members of Instant Action Team – Till arrival of Divisional Officers :(i)     If a person is bleeding and loosing blood, or if he is unconscious, then in that case you have to

act quickly. ‘Golden Hour’ should be kept in mind. You may have at the most only one hour’s time on hand.

(ii)    In such cases, immediately administer First Aid to the injured passenger and try and stop further loss of blood.

(iii)   Persons trained in first aid may do ‘Cardio Pulmonary Resucitation’. This may save several lives.

(iv)   If the door is open and is accessible, then uninjured passengers should be helped to come out from the door.

(v)    In AC coaches the windows panes should be broken open in order to let in fresh air for the occupants, and thereafter to evacuate them.

(vi)   Non – AC coaches have one emergency exit window on each side. The position of this emergency window is 5th from the left when facing the line of windows from inside the coach. They are opposite berth nos. 23 and 57. In case the door is locked and jammed, try and open these windows so that some of the uninjured passengers can come out through the emergency exit.

(vii)  Special care should be taken while evacuating the old, infirm and children in order to ensure that they are not separated from their family members.

(viii)  Extrication of critically injured should be done under medical supervision as far as possible.

(ix)   In case medical supervision is not available, then critically injured passengers should be made to lie down on a bed sheet and thereafter taken out by 4 persons holding the four corners. This will ensure that no further damage takes place. (Bed sheets will be available in AC coaches).

(x)   Passengers who are bleeding from open cuts should be tied up with strips of cloth so as to reduce if not stop the bleeding altogether.

(xi)   It is better not to take out the luggage from inside the coaches at the first instance, for two reasons. Firstly, passengers both injured and uninjured should get preference in this evacuation process. Secondly, it may be safer for the luggage to be left inside where there are less chances of their being stolen or pilfered.

(xii)  After passengers have been evacuated from your coach, cross check with the reservation chart and against the name of each passenger note down as to whether he/she is injured or not.

(xiii) After all passengers have been evacuated; water and eatables can be taken out gradually.

(xiv) Building up confidence of injured passengers by suitable advice is of great importance.

(xv) After helping evacuate all passengers from your coach go over to the unreserved coaches and provide similar help to those passengers also.

(xvi) Railway officials from divisional headquarters generally arrive at the site of the accident within 2 to 3 hours, depending on the distance of the accident site from the divisional hdqrts. Wait for them to come and make further arrangements.

(xvii) Grievously injured passengers who are bleeding or those who are unconscious require immediate hospitalization. In case some local people have arrived by that time, their help should be taken in shifting the grievously injured to the nearest hospital.

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(xvii) In case your train has been involved in an accident but neither has your coach derailed nor are any passengers of your coach injured, then you should go to the unreserved coaches and carry out the duties as listed above.

5.    Duties of the Instant Action Team – In case of a fire :(i)  In case of fire pull the Alarm Chain and stop the train immediately.

(ii) Try and put out the fire before it becomes a big blaze by using either water or blankets etc.

(iii)   More people expire due to suffocation from smoke rather than due to actual burning.

(iv)    Advise passengers to take a cloth, wet it in their drinking water and cover their nostrils.

(v)   Instruct passengers to go to the other end of the coach which is away from the fire and if possible cross over to the next coach through the vestibule.

(vi)   Insist that passengers should save themselves first and not to bother about their luggage which can be retrieved later on.

(vii)  Make sure that no passenger lies down on the floor.

(viii)  After train has stopped, passengers should come down from the coach immediately.

(ix)   Building up confidence of injured passengers by suitable advice is of great importance.

 6.     Duties of OC Site - till arrival of divisional officers :Having formed different groups consisting of available railway staff on the train and volunteers from amongst passengers, the rescue and relief work should be got started in right earnest. This entire exercise would take about 30” time. Once the rescue and relief work by the Instant Action Team has got underway, the OC site should then devote his attention to contacting First Responders.

a.   Locating nearby villages:(i)    There would be some villages nearby, either visible or out of sight.(ii)    In most cases, villagers turn up on their own having heard the sound of the disaster.(iii)    Otherwise, try and see if any light or any other signs from the village are visible.(iv)    In case none of the above is possible, then speak to either the control office or the nearest station

and find out the location of nearby villages as also their general direction. (v)    Location of nearby villages as also their general direction will be available in the Divisional DM

Plans.(vi)    Having ascertained the general location of nearby villages, send messengers (preferably railway

staff) to inform villagers and seek their assistance.b.   Locating the nearest manned level crossing gate : i.      The train driver is the best and fastest source of information regarding location of the nearest

manned level crossing gate in either direction.ii.     Send a messenger (preferably a railway staff) to the gate for contacting the gateman.iii.     In most cases, the gateman will be able to give location of nearby villages.iv.     The messenger should then try and stop a passing vehicle and go to the nearby village, inform

villagers and seek their assistance.

c. Organizing assistance from local people available in nearby villages  i.    Villagers should be asked to make an announcement from their loud speaker (generally

available in the local temple, mosque, gurudwara, church etc.) informing others regarding the accident.

ii.    Everybody should be asked to rush to the accident site with following:-    tractor trolleys (both for transportation as also for general lighting),

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-        as many cutting implements, hammers, chistles etc. as are available,-         ropes,-         ladders,iii.      If doctors or para-medical staffs are available in the village they should also be sent to the

accident site.iv.      The messenger should stay back and try and organize opening of a big building (preferably a

school) for sheltering of injured passengers and/or preservation of dead bodies.

Relief & Rescue Operation-1. Duties of Official- in charge at the site

The senior most official present at the site of the accident shall be in overall charge of the relief operation till he is relieved by another official deputed by the Administration to take over the charge. However, the senior most official of the Mechanical Department shall be in charge of the relief train. The senior most official present at the site of a serious accident, shall-

(a) Take general charge of the situation and take action to provide all possible assistance; (b) Depute Officers/ senior subordinates and all other staff on specific duties in- (ii) Assisting the rescue operation, if any;(iii) Assisting the preservation of clues;(iv) Assisting the transhipment work, if any;(v) Taking action to remove the obstruction as soon as possible;(vi) Ensuring the protection of adjacent line (s) and the affected train as per rules.(C) See that the portable telephone is installed and manned constantly by a

responsible staff, and ensure adequate lighting of the accident area at night; (d) See that the injured persons if any are rendered first aid and shifted promptly for medical aid;(e) Ensure to get clearance from Police authorities in case of suspected sabotage; (f) Make an immediate assessment of the following, with the help of the available doctors and / or

others; (i) The number of persons killed, and of those sustaining grievous, simple and trivial injury;(ii) extent of damage;(iii) The expected period of suspension of traffic. (iv) Assistance required;(v) Prima facie cause of accident;

(g) See that dealing centre is opened at the site of accident and manned-(i) To keep the details of persons killed, injured , and action taken in each case;(ii) To relay the above information in details to the Divisional Headquarters’(iii) To attend to public enquiries and(iv) to relay the progress of relief work;(d) Ensure recording of all information at the dealing centre concerning the accident and the relief

operations in the form of an Accident Log Book;(e) See that immediate action is taken to protect and safeguard property; (f) See that proper assistance is given to the injured, ladies children and the aged;(g) Arrange for transporting the stranded passengers preferably to stations where drinking water,

catering arrangements etc. are available, unless they can be sent to their destinations;(h) See that the arrangement is made for preservation and proper care of dead bodies, if any, till

further disposal’(i) See that obstruction is cleared in the minimum possible time, and every action taken for this

purpose;(j) Arrange. For speedy ex- gratia payment as per extant rules.

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2. Duties of Railway Medical Officer

The nearest Railway Medical Officer , on receipt of the report of a serious accident with injury to person. Shall-

(i) Reach the site of accident with the Medical Relief Train or by the quickest available means, with all men and material commensurate with the serious of the accident;

(ii) Render medical aid to the injured at site;(iii) Make timely and adequate arrangements for shifting the injured persons to suitable hospitals as

considered necessary for further treatment;(iv) Keep detailed particulars of the dead and injured e.g. their name, address etc. as far as available. (v) Deal with the dead and injured as per extant rules and instructions. 3. Duties of Medical Superintendent/ Divisional Medical Officer.(i) Ensure the availability of prompt and adequate medical facilities;(ii) Co- ordinate with Civil/ Military/ State/ Private medical authorities for the purpose;(iii) In case of an accident to a passenger carrying train, reportedly attended with casualties and / or

grievous injuries, unless otherwise advised by the Divisional Railway Manager, proceed to the site of the accident by the first available means.

4. Duties of Commercial officer at site The Sr. Divisional Commercial Manager or in his absence the Divisional/ Assistant Commercial Manager, on receipt of information of a serious accident, shall:

(a) Reach the site of accident by the quickest available means;(b) See that immediate arrangements are made to protect the area and safeguard the

property;(c) Look after the comfort of the passengers, injured and un- injured alike;(d) Ensure prompt supply of refreshments, free of charge, to the injured persons and also

make adequate arrangement for refreshment and drinking water for the passengers detained at the site of accident for any reason;

(e) Ensure, in co- ordination with Medical officer (s) at site, preparation of a complete list of injured and dead persons;

(f) Arrange for adequate number of porters for carrying luggages and parcels in case of transshipment etc.

(g) See that the doctors are assisted by porters and other staff in attending to the injured and for shifting them to the hospital;

(h) Ensure the making over to the dead bodies to the Police for disposal; (i) Arrange preparation of a complete list of damaged consignments;(j) See that the proper arrangements are made for the transshipment of passengers and their

luggage at the site of accident if required, as also for transshipment/ unloading of parcels/ affected wagons, if required;

(k) Ensure preservation of documents of damaged parcels, Mails and Goods etc. L) Senior most railway officer at the site of the accident shall be the designated Site Manager. M) Management of rescue operations- Primarily Mechanical and Medical departments. Assistance

to be provided by all railway men (irrespective of their department) as needed. 5. Preservation of clues (a) Officer or senior subordinate of any department who may happen to be present at the time of an

accident took place or who first arrives at the scene of an accident shall, irrespective of whether he is on or off duty, record the statements of the staff concerned and take whatever steps maybe necessary to record or preserve evidence which subsequently might not be available. All clues shall be preserved with a view to enabling reconstruction of the scene at a later date. This is essential even though the civil and police officials may have inspected the scene of the accident

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and photographs may have been taken. For this purpose, the concerned official shall specially take steps to note the condition and exact position of (i) Vehicles, (ii) Track, (iii) Points, (iv) Signals, (v) levers operating the points and signals,(vi) Breakage of axle, spring , locking bolt and cotter etc, (vii) Any obstruction, (viii) Any tampering , (ix) Engine and its speed recorder, etc. This should be done before commencement of actual restoration operation.

(b) A complete and accurate dimensioned sketch of the accident showing the position of vehicles and their condition, permanent way including any detached damaged components, should be made out by the Engineering official and signed by made out by the Senior Engineering and Operating official of the Railway as also by the Senior Police official present. In the case of any signal or level crossing at the site of the accident, a detail position of the same should be indicated in the sketch.

(c) In case of sabotage and suspected sabotage, every possible action shall be taken to ensure that any finger prints or foot prints observed at the site of accident are not obliterated.(d) Statements of responsible passengers or eye –witness with their names and addresses who may have witnessed the accident should be recorded. These statements should be signed jointly by the passenger /eye-witness, Railway Official and Civil or Police authority.(e) The Railway Official /Inspectors /Supervisors who may happen to be present at site at the time of accident or who arrives first at the site of accident ,shall also scrutinize ,the train register /Logbook , Station Diary ,Line Clear Message book ,Private number book ,Caution Order, Line admission book , etc. and initial them with date and time indicating the irregularities noticed. In the cases where these records are connected with the cause of the accident, immediate action must be taken to seize the relevant records and seal. In cases where defects of any instrument or /and interlocking gear may have caused or contributed to an accident ,the instrument of /and the interlocking gear concerned shall be sealed and not be opened /used except on the authority of the Divisional Railway Manager or his duly authorized representative .(f) In cases of serious accidents with loss of human life or grievous hurt, the restoration work should normally be limited to the removal of dead bodies and injured persons from the debris, if any, and wherever by laying a diversion, if it is expected that the Commissioner of Railway Safety may have the benefit of personal examination of the site of accident undisturbed.(g) Wherever possible, photographs of the wreckage shall be taken, which may afford the clue to the cause of the accident .For this purpose, the procedure laid down in para 7.05 of the accident Manual should be followed.(h) In all case of derailments, the marks on the wheels of engine and /or vehicles and marks on the permanent way (rail, sleepers, fishplates etc.) in respect of the wheels mounting on and dropping from the rails, the wheels riding on the ballast etc. shall be specially looked for and recorded. The position of rails, sleepers, fish bolts turnouts etc which bear marks as a results of the accident, especially between the points of mount and drop shall be marked and numbered serially with chalk or paint and carefully preserved .A defects and damages to rolling stock shall be examined in details and recorded immediately after the accident as also the details of the loads i.e. weight, contents, evenly or unevenly loaded etc. (i) Any, engine, vehicle or other material involved in an accident which is likely to be required for exhibition before any higher official or enquiry committee must be set apart and must not on no account be utilized for the purpose of the working of the Railway, till it is examined by the said official(j) Speed recorded in the locomotive should be examined including its chart. The same may be seized with the signature of the Loco Pilot(k) In case of serious fire accident in train, after the fire is put out, the affected coaches/wagons or the portion of the Railway property which caught fire should be preserved carefully for inspection by Forensic Scientist.(l) Railway Officials/Inspectors/Supervisors who may happen to be present at the time of accident or who arrive first at the site of accident shall see that the fire is completely put out and nothing which can lead evidence for the cause of fire including affected Coaches/Wagons is disturbed. However, the

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Coaches/Wagons may be drawn out from the site cautiously, in order to clear obstructed section and be kept on the siding nearest to the accident spot with the permission of competent authority.(m) One photographer with camera and necessary equipments should form integral part of the group of staff who accompany the ARME and ART.

6. The Accident Relief Medical Van must be dispatched to the site of accident within 15 minutes

from the base station after sounding of the hooter. 7. Supply of Refreshments, foods and beverages to the passengers and staff at the site of

accident.(a) Refreshment, food and beverages may be supplied free of charges to all the affected passengers,

injured or uninjured, stranded at the site or at the station where they are shifted for further action..

(b) The senior most officer at the site shall have the powers to :- (i) Arrange conceyance for the affected passengers free of charge. (ii) Incur expenditure, if necessary, for supplying free food to the affected passengers. (iii) The Sr. DCM or in his absence DCM/ACM shall be responsible to take necessary action in this

regard. 7. Dispatch of free messages/ sue of dot telephones/ mobile phones free of cost. (a) Messages to the close relatives conveying the news of safety of those traveling by the train

involved in a serious accident should be dispatched free of cost. (b) The passengers of the affected train, may be provided to use mobile phones/ Dot phones, where

ever feasible, free of cost. Station Master/ Railway officers at the site of accident may hire cell phones for this purpose.

8. Accommodation of the relatives of the deceased. As an additional relief measures; the relatives, of the deceased/ grievously injured passengers may be allowed to use the waiting rooms and retiring rooms free of charge if considered necessary, without detriment to the convenience of other passengers.

9. Issue of Complementary passes.Complementary passes may be issued to the victims who are discharged from the hospitals and their close relatives, to return to their destinations.

10. Safe Custody and appropriate disposal of the luggages. RPF and Commercial staff at the site of accident should co- ordinate their activities regarding safe custody and appropriate disposal of the luggages of the dead and injured passengers. These luggages should be guarded by the RPF personnel and thereafter can be handed over to the rightful claimants.

11. Care for the trapped/ injured. (a) Officers and staff of all departments, at the site of accident shall keep close co- ordinating with

one another for taking all necessary actions to extricate injured passengers from the debris. (b) On arrival at the site of accident, the Railway medical officials shall offer medical aid as best as

possible & shall arrange for the transport of the seriously injured persons to the nearest available hospital promptly.

(c) A Railway medical officer must as far as possible accompany the injured to the hospital and see that they are properly accommodated for further treatment.

(d) Each of the seriously injured persons must be given a ticket, showing his name, address, name & address of nearest relative, the time and place of accident probable diagonosis and treatment given. This ticket may be placed round the neck of the person for the guidance of the hospital.

(e) Officer of all departments shall render all possible assistance to the medical officer in his effort to reach the site of the accident with his medical team and to give treatment to the injured.

(f) Train carrying injured persons from the site of the accident shall be given priority over all other trains. The controller and Deputy Chief Controller of the concerned division shall be responsible for this.

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(g) In the event of injured persons being treated at non-railway hospitals, the senior most medical officer of the division will maintain close liason with the hospital authority, in order to keep information’s of latest developments.

12. Video Coverage at Accident site. Prior to undertaking restoration measures at an accident sites, suitable video film overage should be arranged where ever feasible. Outside trade may be hired for the purpose. DRMs shall take suitable actions accordingly. Commercial, Safety, Medical and Mechanical officers are authorized to withdraw money from the station earnings in these cases.

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CHAPTER-9

DISASTER RESPONSE – OFFICERS AT DIVISION

9.1 GENERAL9.1.1 Intimation of Accident – Divisional Control Office

i. In the Divisional Control Office, information regarding an accident is generally received either by the Section Controller or the CCR/CPCR.

ii. In most cases, the First Information Report also intimates the approximate number of coaches involved and a rough estimate of the likely number of casualties (such as “ heavy casualties expected ” ).

iii. Accidents involving a passenger carrying train where the first information says that heavy casualties are expected, should prima-facie be treated as a Disaster.

iv. The moment information regarding an accident involving a passenger carrying train is received in the divisional control office, the accident bell in the control room should be sounded for alerting all on-duty functionaries.

v. After all on-duty functionaries gather around the section control board they will be briefly informed about the accident.

vi Each functionary will thereafter resume his position and take steps to set in motion activities required from him.

viii Controller will undertake the following action in the given order of priority

- Give orders to on duty Crew Controller controller/Section / SM for sounding the Hooter for ARMVs / ARTs with crane if required.

- CPCR will also order movement of ARMV and ART (with 140T crane if required) from adjacent divisions for approaching the accident site from required) from adjacent divisions for approaching the accident site from the other end after getting approval from competent authority. Details of the other end after getting approval from competent authority. Details of ART/ARME in adjacent Railways are given in Chapter-8. Thereafter he will inform his Departmental Officers and Supervisors.

ix. Dy.CHC(Chg.) will first inform to Hospital regarding Casualty . Thereafter he will inform officers and supervisors of the division with the help of other departmental agencies in control office.

9.1.2 Intimation of Accident – Railway DoctorsDy.CHC(Chg.) will first inform the Emergency unit of Railway Hospital regarding details of the accident. Railway doctor on emergency duty shall undertake the following:

i. Note down time of receiving message.ii. Inform CMS, MS, Doctors & Para medical staff and instruct them to reach the ARMV immediately.iii. Collect necessary Medical team in the hospital.iv. Inform CMD about movement of ARMV.v. Alert blood donors, SJAB.vi. Bare minimum medical team should remain in the hospital; rest of the doctors should be rushed to the

accident site.vii. Arrange to move Emergency First Aid boxes from ARME Scale-II locations to 9.1.3 Intimation of Accident – HQ & Central Control Officei. In HQ Central Control Office also, the accident bell in control should be sounded for alerting all on-

duty functionaries room.ii. After they gather around the Dy.CHC they will be briefly informed about the accident.iii. Each functionary will thereafter resume his position and take steps to set motion activities required of

him.iv. Each departmental functionary will inform HQ Officers about the accident in the following manner–- Dy.CHC(Chg) - GM(General Administration), CMD

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- DyCHC(Freight) - Operating & Safety.- TPC - Electrical Officers.- CCR- Mechanical Officers.- Engg. Control - Engg., Accounts, Personnel Officers.- S&T Control - S&T, Stores Officers.- Commercial Control - Commercial, Public Relations.- Security Control - RPF Officers.v. For this purpose, all functionaries working in the Central control office will have a ready list of telephone

numbers (Railway, BSNL and Mobile) of all officers and supervisors of their departments concerned.vi. GM will inform CRB regarding the above accident.vii. PHODs will inform their respective Board Members. In case PHOD is not available in HQ, then the next

Senior Most Officer of that department will inform his Board Member.viii. CSO/Dy.CSO(S&T) will inform CRS and nodal Officer of Safety Directorate of Rly. Board..ix. Dy.CHC(Chg.) will thereafter inform Divisional Control Office regarding running out of 1st Special train

to the accident site carrying GM and other HQ Officers.x. Functionaries of different departments will also inform their respective departmental officers regarding

timing of 1st Special train carrying GM and other HQ. Officers to the accident site.xi. In case the accident site is far off and going by air would be faster, then either helicopters or special Air

Force planes may be organized from the nearby IAF Base by Secy. to GM.9.1.4 Informing Non – Railway Officialsi. CHC shall inform District Magistrate, Supdt. Police and CDMOs of the district within which the accident

site falls regarding the accident. ii. DRM/ADRM shall inform the following regarding the accident :- IG/GRP.- ADG/GRP.- District Commissioner/District Magistrate.- Home Secretary of the state.iii. In case POL rake is involved, then IOC/BPC/HPCL officials should also be informed.iv. In case Mail bags of RMS are involved, then Postal officials should also be informed.v. Telephone numbers of all DMs, SPs, CDMOs and District Commissioners are available in Zonal/Divisional

DM Plans.vi. Telephone numbers of IOC, BPC and HPCL officials are also available in the Zonal/ Divisional DM Plans..vii. Telephone numbers of ADG/GRP, IG/GRP, Home Secretary etc. of RAJASTHAN, HARIYANA,

PANJAB and GUJRAT.9.1.5 Divisional Officers required to go to sitei. DRMs/ADRMs, CMS with his team of doctors and paramedical staffs, Branch Officers – Sr.DME/DME,

Sr.DSO/DSO, Sr.DCM/DCM, Sr.DSC/DSC, Sr.DEE(G), Sr.DEN(Co-ord) – should move with ARME while AME and other sectional officers of concerned department will move with ART.

ii. Road vehicles should be sent to accident site separately. Maximum number of road vehicles should be sent to accident site from Divisional HQ.

iii. ARMV shall be dispatched within 15 minutes by day where there is double exit siding and within 25 minutes in case of single exit siding with the first available locomotive (Power/Engine) after sounding of Hooter. Train ordering officials will order the movement of ARME with out delay.

iv. DRM will proceed to the accident site. ADRM shall stay back at Divisional HQ. for co-ordination work.

v. The Second Senior Most Officer of each branch should stay back at Divisional HQ. vi. Once it has become clear that the accident is a Disaster, DRM/ADRM will decide the no of officers

required to proceed to the accident site. Similarly, individual branch officer will decide the no of supervisors and staff required at the accident site.

vii. The Complement Of Officers available in each department varies from division to division. Hence, Divisional DM Plans should specifically spell out, department wise, designations of officers who will be required to go to site, and those who will be required to stay back in HQ.

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viii. Divisional DM plans should also spell out the same thing for Supervisors of each department.ix. Arrangements of Road Vehicles to proceed to accident site, indicating alternative vehicles as well, shall be

indicated in Divisional DM Plans.Arrangements of vehicle, Loco Pilots including spare Loco Pilots shall also be notified.

9.1.6 HQ Officers required to go to sitei. The following HQ Officers as detailed at (iv) below will proceed to accident site bythe first special train,

which will be carrying GM.ii. This special train shall be arranged by KUR Divisional Control Office, in consultation with HQ Central

Control. Scheduled departure time will be informed to HQ Officers by their departmental functionaries in HQ Central Control.

iii. GM will proceed to the accident site. COM shall stay back at zonal HQ for coordination work.iv. Department wise, designation of officers who are required to go to site, and those who will require to stay

back in HQ shall be decided by PHOD/CHOD.9.2 OPERATING DEPARTMENT

Duties of the Operating Department in HQ are given in Chapter 13, under the heading “ Site Management Plan-ii”.

9.3 SAFETY DEPARTMENT- SrDSO will proceed to accident site along with all other officers and supervisors of the Safety Organization. Duties of Safety Organization at accident site has been listed out in 13.2.5, under the heading “ Site Management Plan-II ”.

9.4 PUBLIC RELATIONSDuties of the Public Relations Department are given under the Plan head of “ Media Management”.

9.5 MEDICAL DEPARTMENT9.5.1 Formation of two teamsi. On receipt of information regarding the accident where casualties are expected, the doctor on emergency

duty in the hospital casualty would inform all other doctors and para-medical staff concerned.ii. Two teams of Doctors and Para Medical Staff nominated by CMS/MS would be formed, Team ‘A’ and

Team ‘B’.iii. Team ‘A’ – Headed by CMS/MS in-charge will rush to the accident site immediately by ARMV along with

nominated doctors and nominated paramedics.iv. Team ‘B’ – Headed by the senior most doctors amongst them will stay back at the divisional hospital and

perform duties as given below.v. In case the accident site is far away from divisional HQ, then injured passengers are unlikely to be brought

back to the divisional hospital for treatment. In that case, only bare minimum number of doctors should be left behind for manning Team ‘B’ and most of the available doctors should be rushed to accident site as part of Team ‘A’.

9.5.2 Duties of Team ‘A’These are listed in detail in Chapter 13.2.6, under the heading “Site Management Plan-II”.

9.5.3 Duties of Team ‘B’i. Team ‘B’ will establish an Emergency Cell in the Casualty Unit of Railwayontact adjoining divisions and

organize movement of 2 more ARMVs to accident site, one from each side. Chapter-8iii. Contact local hospitals (Railway/Govt./Private) near the accident site to and ask them to rush their road

ambulances along with necessary medical teams to the accident site immediately.iv. Contact local hospitals (Railway/Govt./Private) near the accident site to keep them selves in readiness to

receive and provide medical treatment to injured passengers.v. Data Bank of medical facilities along the track is available section wise for each division in Divisional

DM Plans. Copy of Divisional DM Plans should be available in the Hospital Emergency of Railway Hospital.

vi. The above Data Bank is also available in the ECoR Web site on Railnet at www.ecor.railnet.gov.in. Details of name, address, telephone no., facilities available etc. can be collected from this.

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vii. Arrange to send the following in the 2nd and 3rd Special trains carrying backup logistic support to the a ccident site, from each end:

- As many more medical teams as possible.- Adequate number of Safaiwalas other health workers,- Members of St. John Ambulance, Scouts and Civil Defence personnel.viii. Co-ordinate with MS/CMD of adjoining Divisions/Zones and ask them to send their medical teams to the

accident site.ix. These medical teams should be sent to the accident site by train/road or combination of train-cum-road, as

feasible. In case suitable Railway vehicles are not available, taxis should be hired for this purpose.x. Adequate number of following items should be arranged and sent to accident site for the purpose of

handling dead bodies : 1.Shrouds 2. Wooden Coffins3. Polythene covers for dead bodies 4. Dry icexi. One doctor will be available in Divisional Emergency Cell for maintaining liaison with UCC and the

medical team at the accident site. Requirement of medicines required either at the accident site, or in various hospitals where patients have been admitted should be noted, procured and sent as required.

xii. Prepare Railway Hospital to receive and provide treatment to injured passengers, as and when they are brought back from accident site. Arrange to send anti snake venom 4 vials and other items in cold chain carrier.

9.6 DUTIES OF COMMERCIAL DEPARTMENTCCM along with such officer as decided by him from HQ will proceed to accident site.

i. Sr.DCM should proceed to site of accident along with other Commercial Officers except DCM. DCM will be available in Divisional Control Office for providing backup support.

ii. A nominated supervisor should be authorized for withdrawing sufficient money from station earnings before proceeding to site.

9.6.1 Transportation of men and material to accident sitei. Wherever required sufficient numbers of TTEs/TCs with porters should be sent from the nearest

available locations for assisting in transportation of passenger’s luggage and rendering other assistance. The commercial officer available at the Divisional HQ (DCM/ACM) should ensure this apart from ensuring the attendance of Commercial Inspector at site.

ii. Commercial Dept should inform the IRCTC for arranging food packets, drinking water etc to stranded passengers wherever required and monitor the supply of the same.

iii. Commercial Supervisor at site should arrange for food packets and drinking water etc., till supply of IRCTC reaches site.

9.6.2 Help line Enquiry Booths at Stationsa. Generali. The emergency telephone no. 1072 will be manned round-the-clock by commercial department. All Help

line Enquiry Booths shall have a separate DOT telephones with STD, Railway telephones with STD, fax machine, photocopier and a PC with internet connection and the necessary infrastructure will be arranged by S&T Dept.

ii. Help line Enquiry Booths within NWR would be opened as below:- Originating and destination stations of the accident involved train.- All junction stations within the jurisdiction of ECoR falling on the route of the train.- Divisional HQ.- Zonal HQ.- Any other station as may be decided.iii. On NWR, Help line Enquiry Booths would normally be required to be opened at following stations,

depending on the route of the accident involved train :iv. Help line Enquiry Booths on other Zonal Railways would also be opened as follows:- Originating and destination stations of the accident involved train.- All junction stations falling on the route of the train.- Divisional HQ of originating and terminating divisions.- Zonal HQ of originating and terminating Zonal Railways.

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- Any other station as may be decided.v. Help line Enquiry Booths would be manned by computer literate Sr. supervisors on round the clock basis.vi. Help line Enquiry Booths within the accident affected division, should keep in touch with the Divisional

Emergency Cell.vii. Divisional Emergency Cell will collect updated information regarding all aspects of the accident from the

UCC and pass on the same to:- All Help line Enquiry Booths within the Division.- Emergency Cells of other Divisions of ECoR.- HQ Emergency Cell.viii. Such information should be received from UCC by E-Mail and transmitted by Email to all concerned. For

this purpose all Help line Enquiry Booths should be provided with PCs with Internet connection. E-Mail addresses of Help line Enquiry Booths will be intimated.

ix. Similarly, Help line Enquiry Booths outside the accident affected division, but within ECoR jurisdiction should keep in touch with Divisional Emergency Cell of their respective divisions.

b. Accident details to include- Number of dead and injured.- Break up of type of injuries, such as grievous, simple etc.- Disposal of injured passengers in various hospitals.- Names of injured passengers.- Officials in charge of Help line Enquiry Booths would display the list of injured passengers on the notice

board. For this purpose Computer printout of E-Mail received should be taken out and displayed at number of places at the station.

- Identification of dead bodies. Reasons for delay should be explained to the public.- Number of dead bodies identified and their names should be available. This information would continue

to be updated once in every 3 hrs. and would continue to be accessed for the next 4 to 5 days.9.6.3 Liability of the Railway for compensation

i. Refundsa Booking counters at stations should be augmented for granting of refund to large number of passengers

who have been unable to either complete or commence their journey as a result of the accident.b. Refund of money should be granted for trains as per extent rule :- Delayed -Rescheduled- Regulated -Short terminated - Diverted -Cancelledc. Staff manning Refund counters should be thoroughly familiar with rules for granting of refunds under

such circumstances.d. Sufficient amount of cash should be available at these Refund counters for this purpose.ii. Compensation

The Railways are liable to pay compensation for death/injury of a passenger in train accident as defined under Section 124 of the Railway Act, 1989. Similarly the Railways are also liable to pay compensation for death/injury to a passenger and platform ticket holder in untoward incidents as defined under section 124-A of theAct, such as terrorist attack, violent attack, robbery, dacoity, rioting, shoot out or arson by any person in train or within the precincts of a Railway station or accidental falling of a passenger from train.The procedure for getting ex-gratia, interim relief and compensation for death/injury of a passenger in train accident/untoward incident is as under –

a. Ex-gratiaThe rate of Ex-gratia relief is given by the Railway administration soon after an accident or untoward incident normally at the rate of:

- Rs. 50,000/- in the case of death;- Rs. 25, 000/- in the case of grievous injury; and- Rs. 5,000/- for simply injury.

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Payment is sanctioned and arranged after such enquiries as can be reasonably made on the spot by a Senior Scale or Higher Officer nominated by GM. If the ex-gratia has not been paid to the victim at accident site, the claimant should approach the Chief Claims Officers of concerned Railway. The ex-gratia is intended to meet the immediate expenses of the victims/and is not taken into account at the time of final settlement of compensation claims.Details given in Chapter 20 Deligation of Powers under heading Ex-gratia.

b. Death/Injury CompensationClaims for compensation for death/injury of a passenger in train accident or untoward incident are decided by Railway Claims Tribunal having jurisdiction over the site of accident.The Tribunals having jurisdiction over North Western Railway with their addresses are as bellows –

S.N. Tribunal Address Juridiction1 RCT/

JAIPUR D-255-A,DeviMarg Banipark, Jaipur -302016 Phone no 0141 - 2201880

State of Rajasthan

2 RCT /Chandigarh

Kendriya Sadan, 4th&5th Floor,Sector 9A, Chandigarh-160017

Phone No. 0172-2741823

State of Hariyana &Panjab

c. Who can claim- An application for compensation under section 124 or 124-A may be made to the Claims Tribunal –- By the person who has sustained the injury or suffered any loss, or- By any representative duly authorized by such person on his behalf, or- Where such person is a minor, by his guardian, or- Where death has resulted from the accident/untoward incident, by any dependant of the deceased

or where such a dependent is a minor, by his guardian. Every application by a dependant for compensation under this section shall be for the benefit of every other dependant.

d. Procedure for filing application- The claimant or his agent or his duly authorized legal practitioner should present the application

in “ Form II ” in triplicate to the Registrar of the Tribunal having jurisdiction over the place of accident/untoward incident. The application can also be sent by registered post to the Registrar of the Bench concerned.

- Where the number of respondents is more than one, as many extra copies of the application as there respondents, together with unused file size envelopes, bearing the full address of such respondents, shall be furnished by the applicant.

- The applicant may attach to and present with his application a receipt slip in Form IV which shall be signed by the officer of the Registrar receiving the application on behalf of the Registrar in acknowledgement.

- Every application including any miscellaneous application, shall be typed legibly in double space on one side on thick paper of good quality.

e. Particulars required for filing claims in Railway Claims Tribunal- Name and father’s name of the person injured/dead (husband’s name in the case of married

woman or widow).- Full address of the injured/dead.- Age of the person injured/dead.- Occupation of the person injured/dead.- Name and address of the employer of the deceased, if any.- Brief particulars of the accident indicating the date and place of accident and the name of the train

involved.

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- Class of travel, and ticket/pass number, to the extent known.- Nature of injuries sustained along with medical certificate.- Name and address of the Medical Officer/Practitioner, if any, who attended on the injured/dead

and period of treatment.- Disability for work if any caused.- Details of the loss of any luggage on account of the accident.- Has any claim been lodged with any other authority? if so, particulars thereof.- Name and permanent address of the applicant.- Local address of the applicant, if any.- Relationship with the deceased injured.- Amount of compensation claimed.- Where the application is not made one year of the occurrence of the accident, the grounds thereof.- Any other information or documentary evidence that may be necessary or helpful in the disposal

of the claim.HQ Emergency Cell will collect updated information regarding all aspects of the accident from the

UCC and pass on the same to:- Emergency Cells opened on other divisions of ECoR.- Emergency Cells opened on originating and terminating Zonal Railways.- Safety Directorate’s Emergency Cell in Railway Board.- Help line Enquiry Booths should not contact the accident site or the UCC directly.9.7 DUTIES OF MECHANICAL DEPARTMENTI. CME and such other officers as decided by CME from HQ will proceed to accident site.II. Similarly, Sr.DME as well as AME should proceed to site of accident. DME will be available in

Divisional Control Office for providing backup support.III. Break Down Spl. Without Crane should be requisitioned from adjoining divisions also so that

additional rescue equipment such as cutters, spreaders, hydraulic jacks, generators, lighting equipment etc. could be available for rescue operation.

Iv The aim should be ensure one ART with 140T crane along with one Break down Spl at each end of the site.

V. Provision should be made for availability of standby crane Loco Pilot on each ART working at site, so that ARTs can work round the clock.

VI. Road cranes of sufficient capacity should be arranged so that these cranes can start working from the center while the 140T cranes can continue working from either end.

VII. Trucks should be arranged for carrying Break Down equipment near to accident involved coaches, so that the site of accident can be approached from the middle, and more work centers can be opened up simultaneously.

VIII. Sr.DME shall order for Crane in consultation with CME/CMPE.9.8 DUTIES OF SECURITY DEPARTMENTI. Sr.DSC/RPF will proceed to accident site on receiving information from security control.

Sr.DSC/RPF will assume control and take necessary steps for discharging duties allotted to Security department.

II. Similarly, Sr.DSC will proceed to the site by ARMV along with a maximum number of RPF personnel. Only one officer will stay back at Divisional HQ.

9.8.1 Rushing of men and material to site- On receipt of first information the nearest RPF Post should muster maximum vailable manpower

within the shortest possible time and despatch them to the scene of accident, by fastest available means.

- Simultaneously, the Post/Outpost in charge would requisition additional manpower from adjoining RPF Posts.

- He should also pass on the information to Local Police and Police Control Room, Local Fire Brigade, hospitals, Local voluntary organizations and the like organizations at the earliest.

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- Divisional Security Control shall get reinforcement from neighboring posts/outposts, reserve line, divisional HQ or zonal reserve and send them by the

ART. If they could not be sent by the ART then they should definitely be sent by the 2nd and 3rd Special trains carrying backup logistic support to the accident site, from each end.

- In case any RPSF Battalion or Company is located in the vicinity, men can be requisitioned from there for dealing with such emergent situations till additional force is available from other sources.

- Additional RPF personnel from Zonal HQ should be sent to accident site.- Additional RPF personnel available throughout the Division should be alerted and sent to the

accident site by the 2nd and 3rd special trains carrying backup logistic support of men and material, from each end.

- While sending reinforcement, the Divisional Security Control shall ensure that the necessary equipment required for rescue, recovery and protection of the scene of incident are provided as follows:

- Torches (1 per person) and other lighting arrangements.- Nylon ropes (1 kms) and poles for segregating the affected area.- 4 loud speakers for making announcements.- 10 stretchers and first aid equipment.- 10 wireless sets for inter-communication.- Digital Camera for photographing the scene (both on negative and slide films) Video recording of

rescue and Salvage operations and connected administrative arrangements.9.8.2 Co-ordination with Local PoliceMaintain constant liaison with IG/GRP and SP/GRP for following :- Rushing all available GRP personnel to the accident site.- Obtaining additional manpower from the local police for purpose of crowd control.- I ssue of necessary instructions to local police for giving expeditious clearance for starting

restoration work.- Issue of necessary instructions to SP of the district for waiving off formalities of Post Mortem on

dead bodies.9.9 DUTIES OF ELECTRICAL DEPARTMENT

Sr.DEE and DEE will proceed to accident site.AEE should man the Divisional Control Office for providing backup support. In absence of AEE Senior Most Section Engineer should man the Control Office.Main responsibility of Electrical Department will be regarding site illumination with portable generator sets, portable inflatable tower lights. In case of scarcity of generator sets the same may be hired from nearby village or town.Maximum number of electrical staff should be sent by 2nd and 3rd Special trains for installation and operation of electrical equipment.Officers staying back in divisional HQ Shall maintain constant liaison with site and find out quantum of assistance required by way of men and material.These should be rushed to accident site either from :Railway sources within the division, orRailway sources from adjoining divisions and zones, orNon-Railway sources within the division.Site illumination through Generator sets of ART/ARME by Halogen lamps.In case of scarcity of Generator sets, Generator sets to be hired from nearby village/Town and fuels to be arranged from outside.Illumination through inflated tower lights.Temporary illumination through availing LT Power Supply from nearby licensee if practically possible.

9.10 DUTIES OF SIGNAL & TELECOMMUNICATION DEPARTMENT-

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Sr.DSTE as well as ASTEs should proceed to site of accident. DSTE will be available in Divisional Control Office for providing backup support.Main responsibility of S&T Department will be for providing effective and adequate means of communication.Provision of portable telephone to be connected directly to Sectional Control through emergency socket.Provision of auto telephone of nearest Rly exchange through cable pairs at emergency socket.Provision of communication through satellite telephone.BSNL telephones to be provided.

9.10.1 Rushing of men and material to site-I. Sr.DSTE along with ASTE will carry the following to the accident site:II. Satellite phone,III. FAX cum printer,IV. Two 25W VHF sets along with antenna and battery,V. 10 numbers 5W walkie-talkie sets.VI. He will be accompanied with at least one TCI and two TCM/WTM.VII. 2 more TCI(SE/JE-Tele)/TCM, SIS(SE/JE-Signal) of the section and maximum number of

telecom staff should be sent for installation and operation of telecom equipment. They should go to the site of accident either by ART or latest by 2nd and 3rd Special trains carrying backup logistic support to the accident site, from each end.

VIII. Satellite phones of HQ and nearest division and one FAX machine will be carried in GM special by at least one TCI and one TCM/WTM.

IX. All mobile phones available with the Division should also be rushed to site for emergency use.X. Sufficient number of spare batteries and battery charges for these mobiles should also be taken to

accident site.9.10.2 Arranging communication at site- DSTE in the division will immediately come to divisional control office and ensure setting up of all communication arrangements as required.- DSTE will keep a record of the numbers of Railway telephones, BSNL telephones, IMMERSAT

phones provided at site and telephones provided at Help line Enquiry Booths. This information shall be passed on to the Divisional Emergency Cell.

- He should liaison with BSNL officials in the area for immediate provision of additional BSNL telephone/hot lines at the accident spot, nearest station and at Help line Enquiry Booths duly utilizing assets under his disposal where required.

- Map of the division showing areas where cell phone connectivity is operative is available in Divisional DM Plans.

- Should procure along with connecting a minimum of 06 nos cell phones for each division and send them to accident site.

- Obtain E-Mail addresses of Emergency Cells set up on other Divisional and Zonal HQ.

9.10.3 Communication at HQ And Divisional Emergency Cells-- Communication arrangements are required to be provided at ECoR HQ Emergency Cell

immediately permanently.- 02 BSNL Telephones having ISD/STD facility are already available in the HQ Central Control.

Dynamic locking code of the telephone is available with CHC/Emergency. FAX machine is also provided on 01 BSNL telephone in the Emergency control.

- Apart from this telephone, 04 other BSNL telephone numbers (02 with STD facilities) should be made available in HQ Emergency Cell for use by Chief Emergency Officer.

- One FAX machine shall be provided on one BSNL telephone.- 02 Railway telephone numbers with STD facilities should also be made available.- 02 Mobile telephones should also be made available in HQ Emergency Cell.- Similar Communication arrangements should also be provided in the Divisional Emergency Cell.

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9.10.4 Communication at Help line Enquiry Booths-- Help line Enquiry Booths are to be opened at all important stations enroute of the affected train as

mentioned at Section (7.6.2- iii) above.- Location of these Help line Enquiry Booths will be on Platform No.1 of their respective stations.- 02 BSNL phones should be identified and kept pre-wired to the Help line Enquiry Booths so that

these can be energized at short notice.- Similarly, 02 Railway phones should be identified and kept pre-wired to the Help line Enquiry

Booths so that these can be energized at short notice.- One FAX machine, Photocopier and PC with Internet connection and printer should also be

provided at Help line Enquiry Booths. These should also be kept pre-wired so that these can be energized at short notice.

- E-Mail address of PCs to be provided should be intimated to all concerned. - Stations at which such arrangements are to be made and telephones which are to be utilized

should be identified by Sr.DSTE with approval of DRM.9.11. DUTIES OF ENGINEERING DEPARTMENT-

9.11.1 Rushing men and material to accident site

- Sr.DEN(Co-Ord) and Sr.DEN/DEN concerned will proceed to the site of accident by ARMV/ART. In the absence of Sr.DEN(Co-Ord), the next senior most Sr.DEN of the Division will proceed along with the concerned Sr.DEN/DEN. In the absence of Sr.DEN/DEN of the Section, Sr.DEN/DEN of the adjoining Section will proceed by ARMV.

- It is expected that AEN and SE(P.Way) of the Section would have already reached the accident site before arrival of ARMV/ART. In cases, where the SE(P.Way) and AEN are based at Divisional HQ, they should move along with staff by ART. At least, two SSE/Works and one SSE/Bridge should move along with their staff by the ART.

9.11.2 Mobilization of work force-

- Sr.DEN(Co-ord) with consultation with Section Sr.DEN/DEN will mobilize required no of workman and supervisors as per information received from the site of accident regarding extent of damage to track and other P.Way and Bridge. Earth moving equipments should also be requisitioned as per requirement.

- ½ km of rails, sleepers and fittings and one set of 1 in 12 and 1 in 8 ½ turnouts are available in the ART. The Mechanical and OperatingDepartments will ensure that part ‘C’ of ART (consisting of additional Engineering Material Wagons) shall follow the ART. The additional half km of matching materials and one set of 1 in 8 ½ and 1 in 12 turnouts shall be kept in the Track Depot of the Division. For loading of this material, 2 BFRs and 2 BCN wagons should be immediately placed in the Track Depot. These materials should be loaded within 3 hours and dispatched to the site of accident. This will be ensured by the SSE(P.Way) Track Depot and Divisional Engineering Control.

- At least two nos. of JCBs available with the ballast depot contractor shall be immediately moved.- Sr.DEN/DEN in Divisional Emergency Control will request concerned authority (Army/State

Govt. Deptt.) for Bulldozer/Earthmoving machinery in the area.

9.12. DUTIES OF IT DEPARTMENT- One separate room in HQ, named “ Disaster Manangement Room”, which will be used as

Emergency Cell and should be provided with minimum 02 PCs.

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- Both PCs should be connected to Rail net and the E-Mail addresses already configured into them should be activated.

- Similarly 2 PCs in divisional control office nominated for being used in Divisional Emergency Cell should also be shifted there.

- Both these PCs should be connected to Rail net and the E-Mail addresses already configured into them should be activated.

- PCs in various Help line Enquiry Booths at different stations should all be made functional connected to rail net and made ready for receiving and sending EMails.

- Following information should be uploaded on to ECoR’s Website as quickly as possible:I. List of injured and deceased passengers- Names of stations where Help line Enquiry Booths have been opened along with their telephone

numbers.- Accident details would include, number of injured passengers rescued.- Break up of type of injuries, such as grievous, simple etc.- Disposal of injured passengers in various hospitals.- Names of injured passengers – coach wise.- Number of dead bodies recovered– coach wise.- Number of dead bodies identified– coach wise. - Names of deceased passengers– coach wise. - Details of trains which have been diverted, regulated, short terminated, cancelled re-scheduled.

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Chapter - 10DISASTER RESPONSE – CO-ORDINATION CENTRES

10.1 GUIDELINES FOR MOVEMENT OF ARMVs & ARTs TO ACCIDENT SITE10.1.1 Movement of ARMV and ART should never be clubbed together. ARMV should be started

first and moved separately for faster movement.10.1.2 ARMVs and ARTs should be despatched from the base station, within the target time

stipulated. Departure of ARMVs and ARTs should not be delayed on any account including arrival of doctors/officers. Anybody who is left behind can proceed later on.

10.1.3 ARMVs must be run out within the target time, even without full complement of doctors, if necessary. This will ensure that other doctors who are available at accident site can utilize facilities of ARMV after its arrival at site.

10.1.4 ARMVs and ARTs should be moved on top priority taking precedence over all other trains. They should not be stopped anywhere en-route for picking up any one.

10.1.5 Running lines of adjoining stations on either side of the accident affected block section should be kept clear of all trains for shunting of ART/ARMV and evacuation of affected portion of the train. In case there are any stabled loads, the same should be lifted, if possible.

10.2 DIVERSION, REGULATION, SHORT TERMINATION, CANCELLATION AND RESCHEDULING OF MAIL/EXPRESS/PASSENGER TRAINS

10.2.1 The moment information is received about the accident, all Mail/Express trains on run towards the accident involved section should be stopped. They should not be advanced beyond the last Junction station or at major stations from where they can be diverted or suitably controlled/terminated.

10.2.2 They should be regulated at convenient stations before a decision is taken regarding their further movement. This decision should normally be taken within the next one hour.

10.2.3 Trains should preferably be regulated at stations where food can be arranged.10.2.4 However, too many trains should not be simultaneously brought to a Jn. Station for regulation,

since it may create law and order problems.10.2.5 Passenger trains can be run out to the next convenient location and thereafter terminated so that

their rakes are available for use.10.2.6 HQ Emergency Cell shall decide on the following in consultation with adjoining Railways and

Coaching Directorate of Railway Board :- Diversion, -Cancellation, - Regulation -Re-scheduling. -Short termination,10.2.7 The above decision regarding diversion etc. should be taken in about one hour time after

ARMVs, ARTs & GM special have been run out and there is a slight lull in the information flow.10.2.8 As far as possible, trains which are already on run should be diverted. They should not be short

terminated, since this will create problem of dispersal of passengers.10.2.9 Trains should be diverted from the last possible Jn. Station onwards so that maximum number

of passengers can detrain at their proper destination stations.10.2.10 Sr.DME would be in-charge of co-ordination with operating department regarding requirement

and availability of crew deployment.10.2.11 Sr.DME will take into consideration changing traffic requirement because of diversions etc.

and accordingly plan crew deployment.10.2.12 Adjoining divisions should be informed about these diverted trains so that spare crews can be

sent to interchange points.10.2.13 For diverted trains, Loco Pilots and guards having necessary road learning should be arranged.10.2.14 Loco Pilots nominated for working these diverted trains should be empanelled for working

Mail/Expresses as per Railway Board’s instructions, if available on roster.10.2.15 Crews should also be planned for diesel engines sent to the accident site working ARMVs,

ARTs, other special trains and likely to be held up there for next 2-3 days.10.3 Running of Special trainsFollowing special trains will be required to be run in the given order of Priority to the accident site:

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03 Coach SP-ART/ARMV. i. Two SPART/ARMV from each end.ii. Two additional 3 Coach SP-ART/ARMVs from adjoining divisions, one from each end.i. ART from the both the ends.ii. Two additional BD Specials one from each end.iii. 1st special train carrying GM and other officers from HQ.iv. Unaffected front portion of the accident involved train in case the same can be moved subject to

fitness given by Mechanical Department.v. Unaffected rear portion of the accident involved train in case the same can be moved subject to

fitness given by Mechanical Department.vi. In case the front and rear portions cannot be moved, then they should be left as they are.vii. Two empty coaching rakes, one from either end for clearing unaffected passengers of the accident

involved train for transshipment of passengers and luggage.viii. Special trains for accident site, one from each end, carrying logistic backup support, material and

additional manpower from junction stations. These should normally be run out 1 – 2 hrs after arrival of ARMV carrying DRM and other divisional officers at the accident site.

ix. Before these 2nd and 3rd special trains are run from each end, Railway staff at all stations en-route should be informed regarding running of these trains so that supervisory staff of all departments, from Jn. Stations can go to the accident site on these trains.

x. Two Diesel light engines should be stationed, one at each station on either side of the accident involved block section to ferry the Electric Traction trains.

xi. Two Engineering specials, one from each end, carrying engineering material and gang men from the section.

xii. Running of 2 passenger specials for carrying relatives to the site of accident.These trains will be started from the originating and destination stations of the accident involved train and will be given same stoppages as the accident involved train for picking up relatives enroute. This is to be co-ordinate by HQ Emergency Cell in consultation with Railway Board.

xiii. Arrangement for the visit of MR/MOSR, CRB and other Board Members to the accident site should be made in coordination with the Safety Directorate and Secretary, Railway Board.

xiv. Tents to be pitched near the site for the labour to take rest.10.4 Setting up Emergency Cells i. Divisional Emergency Cell shall be opened immediately after receipt of information of the

accident at Divisional Control Office.ii. This unit will exercise control, co-ordinate and arrange supplementary assistance to the accident

site.iii. It shall function in a separate cubicle at Divisional Control Office provided with centralized

communication networks, hot line to the site and HQiv. Sr. DOM will be over all in charge of the Divisional Emergency Cell and will function as the

Divisional Emergency Officer for the purpose of managing relief and restoration operations from Divisional level.

v. In case Sr. DOM is not available, DOM will be the Divisional Emergency Officer.vi. In case both officers are not available, any other officer nominated by DRM will take over charge.vii. Requirements of all departments for movement of men and materials to the accident site shall be

conveyed to the Divisional Emergency Officer, who shall arrange their movement.viii. Timings of 2nd and 3rd special trains to be moved from each end to the accident site, carrying

backup logistic support will be conveyed to all concerned beforehand.ix. Divisional Emergency Cell will maintain:- Telephone and FAX numbers of the accident site. These should be maintained functionary wise

for each functionary available in the UCC.- Similarly telephone and FAX numbers of functionaries available in CAC should also be available

with the Divisional Emergency Cell.

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- Telephone and FAX numbers of Help line Enquiry Booths that would have been set up at various stations on the division.

- E-Mail addresses of UCC, Help line Enquiry Booths and HQ Emergency Cell.- Names and phone numbers of hospitals where injured have been admitted/shifted, along with

number of patients.x. Divisional Emergency Cell will collect updated information regarding all aspects of the accident

and pass on the same either telephonically or by E-Mail to:- All Help line Enquiry Booths within the division.- HQ Emergency Cell.Divisional Emergency Officer on duty shall chronologically record all information and instructions

received or given in a logbook.10.5 Setting up Emergency Cell in HQi. HQ Emergency Cell shall be opened immediately after receipt of information of the accident at

HQ Office.ii. This unit will exercise control, co-ordinate and arrange supplementary assistance to the accident

site.iii. It shall function from a separate room in NWR HQ Office “ Disaster Management Room”,

provided with centralized communication network, hot line to UCC and Divisional Emergency Cell.

iv. In the absence of COM, CPTM (in his absence CFTM) will be over all in charge of the HQ. Emergency Cell and will function as Chief Emergency Officer for the purpose of managing relief and restoration operations from HQ Level.

v. Requirements of all departments for movement of men and materials to the accident site from adjoining zones and divisions shall be conveyed to the Chief Emergency Officer, who shall arrange their movement.

vi. HQ Emergency Cell will maintain:- Telephone and FAX numbers of the accident site. These should be maintained functionary wise

for each functionary available in the UCC.- Similarly telephone and FAX numbers of functionaries available in CAC should also be available

with the divisional emergency cell.- Telephone and FAX numbers of Help line Enquiry Booths that would have been set up at various

stations on adjoining zones.- E-Mail addresses of UCC, CAC, Help line Enquiry Booths and Divisional Emergency Cells set

up on other Divisions of NWR.- E-Mail addresses of Emergency Cells opened on train origination terminating Divisions & Zones

and Safety Directorate Emergency Cell in Railway Board.- Names and phone numbers of hospitals where injured have been admitted/shifted along with

number of patients.vii. HQ Emergency Cell will collect updated information regarding all aspects of the accident and

pass on the same either telephonically or by E-Mail to:- Emergency Cells opened on other Divisions of ECOR- Emergency Cells opened on originating and terminating Zonal Railways- Safety Directorate’s Emergency Cell in Railway Boardviii. HQ Emergency Cell will monitor movement of ARMVs/ARTs etc. coming from adjoining

Zones/divisions.ix. Assistance from Defence, Para military establishments, State Govts. Should be coordinated by HQ

Emergency Cell as and when required. Officials to be contacted and their telephone numbers are indicated in Annexures.

x. Chief Emergency Officer on duty shall chronologically record all information and instructions received or given in a logbook.

xi. SDGM/CPRO shall monitor various important media channels to keep track of media reporting, Suitable corrections/clarifications may also be issued, if required.

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10.6 Manning of Divisional/HQ Emergency Cell in shift duty:i. Divisional/HQ Emergency Cell shall be manned round the clock by officers.ii. In addition to officers of the Operating Department, there will be officers of Engineering,

Mechanical, S&T, Electrical, Commercial, Medical, Security and Personnel departments in the Divisional/HQ Emergency Cell round the clock.

iii. Divisional Emergency Cell will be manned by Senior Scale/Junior Scale officers of all departments in 12 hrs shift duties round the clock.

iv. Similarly, HQ Emergency Cell will be manned by JA Grade. Senior Scale Officers of all departments in 12 hrs shift duties round the clock.

v. Senior most officer of each department who is available in the division/HQ Shall be on duty in the Divisional/HQ Emergency Cell during the day shift (8 hrs. to 20 hrs.).

vi. Senior most officer of each department shall issue a 12 hrs. roster for his own department for the night shift (20 hrs. to 8 hrs.).

vii. Round the clock roster of 12 hr. shift duty should cover both Officers and supervisors.viii. Same officers and supervisors should be repeated each day without any change or rotation, for

the next 4-5 days. This will maintain continuity and will ensure that experience gained on the first day can be gainfully used on subsequent days.

10.7 Liaison with Railway BoardHQ Emergency Cell will maintain constant liaison with Safety Directorate’s Emergency Cell in

Railway Board regarding following activities:i. Movement of additional ARMVs and ARTs from adjoining zones.ii. Movement of additional diesel powers from adjoining zones.iii. Diversion, Regulation, Short termination, Cancellation and Rescheduling of Mail/Express trains.iv. Arrangement of men and material as required from adjoining zones and their expeditious

movement.v. Opening of Help line Enquiry Booths on other Zonal Railways as follows:- Originating and destination stations of the accident involved train.- All junction stations falling on the route of the train.- Divisional HQ Of originating and terminating divisions.- Zonal HQ Of originating and terminating Zonal Railways.- Any other station as may be decided.vi. Movement program for visit of MR/MOSR, CRB and other Board Members to the accident site.vii. Assistance required from Defence, Para Military organizations, State Govts.Should be conveyed

to Railway Board who shall coordinate the same.viii. 3 hourly progress report on the rescue and relief work shall be communicated to Safety

Directorate’s Emergency Cell in Railway Board.10.8 Duties of Additional Divisional Railway Manageri. Undertake making of announcements over local TV channel and Cable network.ii. Ensure that functionaries of different departments in Divisional Emergency Cell carry out duties

assigned to them as per Zonal DM plan.iii. Monitor movement of assistance from other divisions/zones.iv. Co-ordinate with State Govt.v. Co-ordinate with Defense and Para Military authorities.vi. Monitor various important media channels to keep track of media reporting.Suitable corrections/clarifications may also be issued, if required.

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Chapter -11DISASTER RESPONSE- ASSISTANCE FROM ADJOINING DIVISIONs / ZONEs / DMAs11.1 NECESSITY OF ASSITANCE FROM ADJOINING DIVISIONS / ZONESi. No division can be equipped to handle a disaster of such a large magnitude like Ferozabad or Gaisal.ii. Assistance has to be sought from adjoining Divisions/Zones.iii. A division is normally expected to handle an accident of the magnitude involving up to 100 injuries

(Grievous + Simple). Threshold levels have been given in terms of injuries, because initially it is difficult to estimate number of casualties.

iv. Whenever number of injuries is estimated to go beyond 100, assistance should be sought for from adjoining Divisions/Zones.

v. This is to be co-ordinated by the Chief Emergency Officer in HQ Emergency Cell.11.2 ASSEMENT OF ASSITANCE FROM ADJOINING DIVISIONS / ZONESi. DRM after reaching the accident site should make an immediate assessment like injuries.ii. Quick assessment is an absolute must in order to ensure that assistance from adjoining divisions can

be rushed at the shortest possible time.iii. Assessment made by DRM should be based on number of coaches involved.iv. As a thumb rule, for each coach that has capsized, 30 injuries should be estimated.v. Total injuries estimated would be (no.of coaches) x 30.vi. This should be conveyed to Sr.DOM in Divisional Emergency Cell and Chief Emergency Officer in

HQ Emergency Cell.vii. Based on the above figures, decision should be taken and assistance rushed from adjoining

divisions and zones.11.3 SCALE OF ASSITANCE FROM ADJOINING DIVISIONS / ZONESi. As a thumb rule, assistance of 1 team should be sought from adjoining division for every 50

additional injuries, beyond 100 injuries.ii. In case of all disasters, following should be used as an approximate guideline for deciding level of

assistance required :Threshold level 100 to 150 Injuries 150 to 200 above 200 InjuriesNo. of teams 1 team 2 teams 3 teamsARMVs 2 2 + 1 2 + 2140 T crane 2 2 + 1 BD 2 + 2 BD

iii. Complement of staff in each team sent by adjoining divisions/zones will be as per norms given below:

Officer in charge Senior ScaleDoctors 5Para – medical staff 10Commercial officers 2Commercial supervisors 10

11.4 ASSISTANCE FROM DEFENCE & PARA MILITARY FORCES11.4.1 Assistance should be sought from nearest army & para-military establishments, NDRF, ODRAF

and RSDMA.11.4.2 Railway staff no matter how dedicated and loyal, are not experts in extricating dead bodies,

handling injured passengers & their evacuation etc.11.4.3 In case of assistance required from the nearest NDRF unit, should be requisite through NDMA,

New Delhi by DRMs/GMs.11. 94.4 Army has the necessary expertise and are trained and equipped to handle such a war like

situation.

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11.4.5 Therefore, Divisional/Zonal HQ Should get in touch with the nearest army command and request for necessary assistance.

11.4.6 Selected telephone numbers of Army and Para-military establishments are given in Chapter-21.11.4.7 Additional telephone numbers of Army are given in Divisional DM Plans.11.5 DEPARTMENTAL ASSISTANCE FROM ADJOINING DIVISIONS / ZONES.11.5.1 S&T Departmenti. Satellite Telephone numbers of ARTs from 05 adjoining divisions.ii. 05 Mobile Telephone numbers of each ART from 5 adjoining divisions (25mobiles in all).11.5.2 Electrical Departmenti. Generators and fuels from ARTs of adjoining divisions.ii. Lighting equipments from ARTs of adjoining divisions.iii. Portals/ OHE masts or other OHE fittings etc.11.5.3 Civil Engineeringi. Additional workmen are required who are to be moved from adjoiningdivisions/zones.ii. Each such division sending assistance should move 250 men along with 5artisans and 5 SE(P. Way).One DEN and one AEN each should also move to the site of accident from eachsuch Division.

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Chapter-12

SITE MANAGEMENT PLAN – I

There are 2 aspects of Disaster Management work at an accident site.- Rescue, relief and restoration operation, which is carried out by one set of functionaries.- Aspect pertains rehabilitation of accident involved passengers, taking care of dead bodies, dealing

with their relatives etc. for which a different set of functionaries are required. For managing these 3 distinct aspects of DM work that are required to be discharged by Railways, three separate establishments should be set up at an accident site. The outline schematic plan of accident site given at Annexure- 2.

- Transportation of stranded Passengers.12.1 UNIFIED COMMAND CENTRE (UCC)12.1.1 Unified Command Center (UCC) should be set up at the accident site under the overall

coordination of Mechanical Department.12.1.2 This will be some kind of a control office to be located near the center of the accident site.12.1.3 This is basically meant for catering to operational needs of Railway in rescue, relief and

restoration work.12.1.4 Detail schematic plan of UCC is given at Annexure – 2.12.1.5 UCC is to be manned by staff of relevant departments such as : Medical, Commercial, Personnel, Operating, Safety, Security, Public Relations, Mechanical, Electrical, S&T and Engineering.12.1.6 UCC will be provided with all facilities similar to a control office.12.1.7 Adequate lighting with generator backup should be provided in the UCC.12.1.8 Adequate number of telephonic links to Divisional Emergency Cell and HQ Emergency Cell

should be provided. Preferably each department in the UCC should be given as independent telephone including satellite telephone, fax, photo copier, PCs and loud speaker.

12.1.9 PC/Laptop should be connected to Internet for E-Mailing of detail update to all concerned, including Divisional Emergency Cell, HQ Emergency Cell andHelp line Enquiry Booths.

12.1.10 A big banner displaying ‘UNIFIED COMMAND CENTER’ should be put up at a prominent place at the entry to the shamiana, with sufficient signage’s indicating its direction or approach road.

12.1.11 UCC at the site will be manned by Sr. Supervisors on round the clock basis in 12 hrs. shift duty and they will monitors & co-ordinate working of their departments.

12.1.12 Various functionaries in the UCC will monitor and co-ordinate the working of their departments, and assistance required by them, if any.

12.1.13 Each functionary at the UCC will maintain a log book. Flow of information both incoming and outgoing would be recorded along with the time and names of officers/staff who were given the message.

12.1.14 UCC will basically supervise the working of 2 LCCs and coordinate with Divisional and HQ Emergency Cells.

12.1.15 Functionaries of different departments in LCCs should provide updatedinformation regarding progress of work to their counterparts in UCC

. 12.2 LOCAL COMMAND CENTRES (LCC)12.2.1 Depending on the spread of the accident site, Local Command Centres (LCC) on the same

pattern as the UCC should be set up.12.2.2 If the site is spread out over 300 – 400 mts. 2 LCCs should be set up.12.2.3 Detail schematic plan of LCCs would be similar to that of UCCs as given at Annexure.

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12.2.4 Representatives of same departments as in UCC should be present in LCCs also.However, they should be either one or at most 2 men per department. It co-ordinate various teams spread out over the site of accident.

12.2.5 Each LCC will oversee the working of DM teams at one end of the accident site.12.2.6 urisdiction of each LCC will extend to all men and materials belonging to 2 ARMVs, BD

special and 1 ART at that end of the accident site.12.2.7 One SAG officer of Mechanical department will be overall in charge of each LCC with loud

speaker for making announcements and direct telephone link with UCC.12.3 NEED FOR SETTING UP OF CENTRAL PASSENGER ASSISTANCE CENTRE: For taking care of relatives of passengers, providing them with succor in their hour of agony and

for guiding them sympathetically, some kind of an assistance center is required at site, under overall coordination of Commercial Dept. taking help from different Departments as mentioned. A banner displaying “CENTRAL PASSENGER ASSISTANCE CENTRE” should be displayed prominently.

12.4 ASSISTANCE TO BE RENDERED TO THE RELATIVES OF PASSENGERS12.4.1 Assistance to be rendered to relatives for completing the following formalities :i. Locating the name of the passenger on reservation charts, in case passenger was traveling in reserved

accommodation.ii. Going through the list of injured and dead passengers to find out whether the name appears.iii. In case the name is not available in the list, then taking a round of different hospitals to find out

whether their relative has been admitted in one of them in an unconscious state.iv.Hospitals are generally at separate locations, sometimes even in different towns; and commuting

becomes a problem.v. In case the passenger can be located in one of the hospitals, they have to find out the severity of

injuries, likely period of hospitalization etc.vi. Collect the ex-gratia paid by Railways.vii. Try and locate missing luggage of the injured passenger. For this they have to take a round of the

building where all unclaimed luggage have been kept.viii.Next they have to arrange for a place for them selves to stay.ix. Arrange for medicines/diet etc. and payment of hospital bills, if required.x. Thereafter, they have to keep touch with the hospital and get their relative released. 12.5 ASSISTANCE TO BE RENDERED TO THE RELATIVES/NEXT OF KIN OF DEAD

PASSENGERS:They are to be given the following assistance :12.5.1 In case the passenger could not be located in any of the hospitals, then they have to go to the

building where unidentified dead bodies have been kept.12.5.2 Take a round of various rooms where bodies have been kept, examine each body and try and

locate their near and dear one.12.5.3 Identify the dead body, if the same has been extracted by then.12.5.4 Otherwise wait for all bodies to be extracted and try and identify their relative.12.5.5 In case they fail to identify the same then they have to go through Photographs of unidentified

bodies taken at site.12.5.6 After the body is finally identified, they have to produce proof of relationship for Railways to

entertain their claim.12.5.7 Obtain medical death certificate from the Railway doctor.12.5.8 Obtain post mortem report, from the Govt. doctor who has performed postmortem on the body.12.5.9 Obtain official death certificate from the local municipality.12.5.10 Accept of ex-gratia payment from Railways.12.5.11 Collect forms for lodging claim for compensation from Railway Claims Tribunal.12.5.12 Take over custody of dead body from the local Police.12.5.13 Perform last rites at the same place or take back the body to their native place, depending on

circumstances.

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12.5.14 Make arrangements for their return journey back to their native place.

12.6 COMBINED ASSISTANCE CENTRE (CAC) 12.6.1 The UCC should have a Central Passenger Assistance Center CPAC) located towards the rear

side, away from the track for rendering help to passengers and their relatives. Outline schematic plan of UCC/CAC is given at Annexure-ii.

12.6.2 This is basically meant for catering to requirements of passengers and their relatives/next of kin, and for providing a single window clearance for all types of formalities.

12.6.3 CAC should be separate from the UCC so that it does not interfere with normal rescue and relief work.

12.6.4 Detail schematic plan of CAC is given at Annexure-3.12.6.5 CAC will manned by staff of relevant departments such as:- Operating, Medical, Commercial, Security & Personnel12.6.6 There should be only one such CAC, and all Railway resources should be pooled into it.12.6.7 A big banner displaying ‘COMBINED ASSISTANCE CENTER’ should be put up at a

prominent place at the entry to the shamiana.12.6.8 Different counters should be provided in sequence for each of these formalities, so that the entire

exercise can be completed in about an hour. 12.6.9 Functionary concerned from the local Municipality who issues Official Death Certificates

should be made to come and sit in the CAC so that these certificates can be issued immediately without any delay.

12.6.10 CAC should have different counters for various purposes in following sequence:i. Reservation chart, for locating the name.ii. List of dead and injured along with name of hospital. The name of passenger involved should be

checked up from the list of dead or injured, if available, and their current status informed.iii. Counter for providing commercial supervisor or WI as escort along with vehicle(s), for

accompanying the relative and going to hospitals or mortuary,iv. Railway doctor for issue of Medical Death Certificate.v. Govt. doctor for issue of Post mortem Certificate, in case the same is necessary.vi. Officer – in – Charge of CAC to supervise the CAC.vii Municipality official for issue of Official Death Certificate.viii. Local police for issue of authority for handing over of dead body.ix. Claims counter – Payment of ex-gratia and issue of Claims Compensation form.x. Counter for helping performance of last rites in case relatives decide to cremate the body there it self.xi. Pass counter for issue of return journey pass.xii. Return journey facilitation counter for making arrangements for return journey.12.7 FIRST AID POSTS12.7.1 Medical Posts should be provided in both UCC and CAC.12.7.2 Medical Post in UCC will provide first aid to injured passengers after extrication, assess their

injuries and make arrangements for sending them to nearby hospitals.12.7.3 Medical Post in CAC will keep all records of injured and dead passengers, names of hospitals

where they have been admitted etc.12.7.4 First Aid Posts should be provided in LCCs.12.7.5 This will mean for treating passengers and classifying their injuries before they are sent for

admission to various hospitals.12.8 SETTING UP OF UCC, LCC AND CAC123.8.1 One SSE/Works shall be exclusively responsible for setting up of these facilities. He shall undertake the following: i. Move along with sufficient staff for setting up of these facilities.

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ii. Immediately start setting up of the tentage accommodation after taking out tents and shamianas provided in ARTs.

iii. In addition, he should also requisition agencies which provide tentage accommodation on contract. Details of such agencies have been given in Divisional DM Plans.

12.8.2 Bridge Line staff will assist in setting up tentage and above mentioned facilities.Dy.CE/Bridge will also move to the site and in case, bridge is not involved, he will take full charge of

tentage arrangements.12.8.3 Bridge Unit will take with them sufficient Manila ropes, wire, ropes, survey instruments,

binoculars, helmets, life jackets, ladders and other equipment. Nylon ropers should be sufficient in length to ensure barricading at site and camping areas.12.8.4 Sufficient facilities for erecting temporary stage/scaffolding etc. should also be organized, if

required at site.12.8.5 Few temporary toilets should be provided at one location in addition to number of urinals at 3

or 4 places.12.8.6 Water tankers will be ordered for supplying water at site and arrangements shall also be made

for drinking water12.8.7 Temporary kitchen in tents/shamianas is to be set up so that catering unit or IRCTC can

provide cooked food to staff working at accident site.12.8.8 Adequate no of chairs should also be arranged.12.8.9 Bridge Line staff will have list of divers who in case of emergency can be hired for rescue or

restoration operations wherever site is surrounded by deep water.12.8.10 Signages for both UCC and CAC should be provided at prominent locations.12.9 NUMBER OF DEAD AND INJURED – MEDICAL DEPARTMENT12.09.1 Medical department at site should confirm the number of dead.12.09. 2Doctors in charge of various teams working on different coaches should give 03 sourly report

to Medical counter in LCCwho in turn will inform UCC,CPACand others.12.09.3 Number of injured passengers.12.09.4 Type of injuries, whether grievous, minor or trivial.12.09.5 Names of injured, and names of various hospitals where injured have been sent.12.10 IDENTIFICATION OF DEAD BODIES – COMMERCIAL DEPARTMENT12.10.1 Number of dead bodies identified.12.10.2 Ex-gratia paid to injured and next of kin of the dead.12.10.3 No. of dead bodies handed over to relatives.12.11 NUMBER OF COACHES DEALT WITH-MECHANICAL DEPARTMENT12.11.1 No. of coaches thoroughly searched.12.11.2 No. of coaches made off track.12.11.3 No. of coaches yet to be dealt with.

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Annexure –1

OUTLINE SCHEMATIC PLAN OF UCC/CAC/LCCs

[ Remote Disaster site ] (Nearer to main Disaster site) [Remote Disaster site ](if required) (if required)

UCC

LCC-1 LCC-2

CAC

UCC : Unified Command Centre

CAC : Combined Assistance Centre

LCC-1 : Local Command Centre-1

LCC-2 : Local Command Centre-2

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Annexure –2

DETAIL SCHEMATIC PLAN OF UCC

12

1

11

2 3 4 5 6 7 8 9 10

1. Medical 7. OC Site and Officers

2. Commercial 8 Mechanical

3. Operating 9. Electrical

4. Safety 10. S & T

5. Security 11. Engineering

6. Public Relations 12. Telecom Centre

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Annexure – 3

DETAIL SCHEMATIC PLAN OF CAC

2 3 4 5 6 7 8 9 10

11

1

12

Entry Exit

1. Commercial – Reservation Chart 7. Municipality Official – Issue of Official

Death Certificate.

2. Medical – List of dead and injured. 8. RPF/Local Police – Issue of authority

for handing over dead body.

3. Commercial – Provision of escort and vehicle. 9. Commercial – Payment of Ex-gratia,

Issue of Claims Forms.

4. Railway Doctor – Issue of Medical Death 10. Commercial – Assistance for performing

Certificate. Of last rites.

5. Govt. Doctor – Issue of Post Mortem Report. 11. Personnel – Issue of Return Journey Pass.

6. CAC in-Charge and Officers. 12. Operating – Arrangement for Return

Journey.

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CHAPTER-13Site Management Plan-II

Nominated officials from various departments arriving at site by ARMVs and ARTs form part of the Disaster Management Team. Officials representing each department are responsible to ensure that assigned duties of their respective departments are efficiently carried out. Senior officers of each department will also ensure that their work is synchronized with that of functionaries of other departments for quick rescue, relief and restoration operation.

13.1 MEMBERS OF THE DISASTER MANAGEMENT TEAM-13.1.1 Disaster Management Team normally comprises members of following Departments-(i) Trained Railway men from Medical, Commercial, Safety, Electrical, S&T, Mechanical, Engineering, Security, Personnel and other departments.ii. In case of fire accidents, trained fire service personnel shall form part of this unit.iii. In case of an accident on water body, divers and naval cadets will also be part of the team.iv. In case of sabotage or bomb explosion, bomb disposal squads and GRP/Local Police will also be involved.v. Various rescue unit shall accompany ARMVs, ARTs or move by road as uickly as possible 13.1.2 Officer-in-charge of Site (OIC Site): On arrival of ARMV at accident site DRM shall take over as OIC Site from the senior-most

officer of the accident involved train. On arrival of 1st Special train carrying GM and other HQ Officers, GM shall be OIC Site. In the absence of GM, the senior most Officer shall be OIC Site. He will be responsible for forming Core Groups as required and direct them to carryout efficient rescue, relief and restoration operations.

13.1.3 Rescue, Relief and Restoration Operation:DM Team on arrival by ARMVs and ARTs shall undertake following actions:

i. Video coverage of accident site and Crowd Control for Law and Order.ii. Rescue operation.iii. Clearance from State police for restoration where required.iv. Relief operations.V. Installation of Communication Network.vi. Preservation of Clues and Evidence. vii. MediaManagementatsite. viii. Salvage operation.ix. Restoration operation.x. Lighting arrangements of accident site(if night will be require first).13.1.4 Photography

Prior to starting restoration work at an accident site, divisions should undertake suitable video film coverage to the extent feasible. Still photography by digital camera should also be undertaken extensively for its obvious advantages. The photograph should be taken from a vantage point and from as many angles as possible so as to give a bird’s eye view as also close up photographs.

Such photographs should clearly indicate:i. Severity of the accident.ii. Illustrate the damage to P.Way. Rolling Stock, Signal,OHE and other structures and equipments.iii. Separate set of photographs to be taken to preserve clues and evidence of sabotage if suspected.iv. Victims and unidentified bodies should also be extensively photographed as detailed in (13.2.1)

(xii) below.13.2 GENERAL For efficient Disaster management, responsibilities of various departments are to be executed by

deputing responsible officers and supervisors. Important duties of such officers/supervisors are enlisted as follows:

13.2.1 OIC Site i. Ensure setting up of UCC, CAC and LCCs at the earliest.

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ii. Collect information from OIC Site of IAT. iii. Take stock of the situation and plan for efficient rescue operation. iv. Estimate quantum of assistance required for each department from: - Within the division, - Adjoining zones - Adjoining divisions ofNWR Rly -Non-Railway agencies.v. lise local resources to supplement available Railway resources.Vi. Ensure that duties of various functionaries of different departments as laid down in ECoR’s

Zonal DM Plan are carried out.vii. Enure co-ordination among all departments for efficient rescue, relief and restoration operation.viii. Ensure information to SP Police and District Magistrate.ix. In case of sabotage, direct RPF to obtain quick clearance from State Police.x. In case of serious explosions or fire, clearance from Controller of Explosions is to be obtained.xi. Give prima facie cause of the accident along with forecast of expected date and time of

restoration.xii. Ensure timely information on the progress of rescue, relief, and restoration work with

following details: (a) Number of coaches searched. (b) Number of bodies identified. (c) Number of injured passengers recovered. (d) Number of coaches dealt with. (e) Nature of injuries to passengers. (f) Supplementary assistace required, if any. (g) Number of bodies recovered.xiii. Forecast for completion of each activity mentioned below should also be firmed up. These

target dates and times should be communicated to all officers andsupervisors at accident site:1. Re-railment 4. OHE fitness.2. Track fitness 5. Clearance of section.3. Points and inter-locking 6. Movement of first train.13.2.2 Duties of Divisional Railway Manageri. Ensure that functionaries of different branches at the accident site carry out duties assigned to them

as per Zonal and Divisional DM Planii. Co-ordinate with Divisional Emergency Cell regarding assistance required.iii. Co-ordinate with Civil Authorities especially with regard to :a. Requisition of buses from State transport authorities, with Loco Pilots for round the clock duty.b. Arrange waival of Post Mortem formalities.c. Arrange positioning of Municipal Official in the CAC for issuing of Official Death Certificate.13.2.3 Formation of two teams at accident site for round the clock workingi. At the accident site, departmental officers available from both HQ and division shall be formed into

two teams for round the clock working in 2 shifts, preferably 8hrs. to 20 hrs. and from 20 hrs. to 8 hrs.

ii. PHODs/CHODs shall be available on duty during the day time.iii. PHODs/CHODs shall take on the spot decision regarding composition of the team for night site

shift for their respective department. This composition should not normally be changed during the 3-4 day stay at the accident site.

iv. Branch Officers shall be available on duty during the day time.v. Branch Officers shall take on the spot decision regarding composition of the team for night shift

for their respective department. This composition should not normally be changed during the 3-4 day stay at the accident site.

vi. Similarly, supervisors available from both HQ and divisions shall also be put in two teams.13.2.4 Duties of Operating Department

Immediately after getting the information.

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i. all sectional TIs and Supervisory SSs should be directed to reach the accident site by first available means.

ii. Similarly additional RG/LR staff from the section should be sent to adjacent stations on either side so that additional shunting work can be done.

iii. Since considerable amount of shunting is required to be performed at adjoining stations, 2 traffic supervisors in 2 shifts should be posted at adjoining stations on each side.

iv. Ensure that special trains are sent into the accident affected block section according to the sequence detailed in Chapter 8.3.

v. Ensure proper marshalling of crane while proceeding to the accident spot in the block section.vi. Ensure that Engineering vans of the ART are placed nearest to the accident site for this purpose;

Engineering van/wagon should be placed closest to site of accident by sending it in pushing condition.

vii. Ensure prompt clearance of stranded passengers at the site in coordination with the Divisional Emergency Cell.

Viii Regarding running of special trains, keep in touch with Divisional Emergency Cell and give requirement from site

13.2.5 Duties of Safety Department i. Preserve all clues and evidences regarding probable cause of the accident and ensure that these do

not get disturbed till police clearance is received. ii Ensure that video/still photographs by digital cameras are taken as required. iii. Ensure that joint measurements, observations are recorded in the prescribed proforma before

restoration work begins. iv. Ensure that unaffected rolling stock is moved away from the site and thereafter stabled at

convenient location for further examination during accident inquiry. v. Ensure that evidence of train staff, station staff and public are recorded on the spot. vi. Addresses of passengers willing to give statements later should also be obtained. vii. Ensure that special trains are sent into the accident affected block section according to the sequence detailed in Chapter 10, Section 3.

13.2.6 Duties of Medical Department i. Main functions Main functions of the Medical department can be broadly classified as:- Taking an initial round of hospitals and assessment of situation.- Taking out injured passengers from accident involved coaches.- Attending to injured passengers and giving them First Aid.- Preparing list of injured passengers.- Classification of their injuries.- Transporting them to hospitals and getting them admitted.- Post admittance hospital care of the injured.- Dealing with dead bodies.ii. General- Ensure collecting blood and urine samples of train crew in case the same is necessary.- Organise as many road ambulances as possible at the accident site.- Data Bank of Divisional DM Plans has names, telephone numbers and other details of hospitals

near the accident site. They should be contacted on phone for sending road ambulances along with team of doctors.

- Set up Medical Counter in UCC and CAC for passenger assistance.- Set up First Aid Posts in LCCs.

iii. Site ManagementLeader of Team ‘A’ (Normally CMS/MS In-charge of the Division) would take control of the site, co-

ordinate relief measures and distribute duties amongst doctors available as detailed below;

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- Different teams and groups will be formed for discharging various duties of the Medical department as detailed in Section (7.5) above. Each should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

- One group of doctors will take a round of various hospitals where injured passengers have already been admitted. (Para ‘iv’ below).

- One group consisting of 4-5 teams of doctors and para-medics will taken out injured passengers and dead bodies from accident involved coaches. (Para ‘v’ below).

- One team will attend to injured passengers and give them First Aid and other medical treatment. (Para ‘vi’ below).

- One team will prepare list of injured passengers, note down details of their injuries and classify them. (Para vii & viii below).

- One team would be in-charge of transporting injured passengers to hospitals and getting them admitted. (Para ‘ix’ below).

- One team would be in-charge of post admittance hospital care of the injured. (Para ‘x’ below).- One team will deal with dead bodies after these have been extracted from coaches. They will

prepare a list and arrange for their preservation. (Para ‘xi’& ‘xii’ below).- In case sufficient doctors are available then more groups should be formed for rescue operations.

(Para ‘v’ below).iv. Taking an initial round of hospitals- Separate doctors will be deputed to visit each hospital where injured passengers have already

been shifted.- One commercial officer will also accompany doctors and make a general assessment.- At the hospital, they should collect information about dead/injured persons, their name, age, sex,

address, telephone no., name and telephone no. of relatives / friends, nature of the injury, etc.- These information should be immediately communicated to CMS/MS at accident site by using

local PCO/Cell phone etc.- Prepare a list of persons dead/injured already in hospitals in three copies by using carbon paper.- The list thus prepared is to be signed by Railway doctor on duty in the hospital. One copy is to be

handed over to the Commercial Department.- 2nd copy to be kept with the doctor in charge as office copy and the 3rd copy to be given to

paramedical staff to get multiple photocopies for further distribution.- One copy should also be sent to CAC for being fed into the Personal Computer provided in the

CAC.- The initial list prepared should be updated at regular intervals, as and when any change occurs

and communicated to the emergency control.v. Taking out injured passengers- Maximum number of doctors should be deputed for this activity.- This group should consist of at least 4-5 teams. If numbers permit, more such teams should be

formed.- Teams involved in rescue operation should ensure rapid access to all injured passengers.- They should take assistance of Mechanical/Engineering/RPF staff to extricate injured passengers.- Each team will join up with teams of Mechanical staff who would also be involved in extracting

dead and injured from coaches.- Maximum number of coaches should be tackled simultaneously, except those that have climbed

on top or have telescoped into one another.- Coaches should be thoroughly searched including lavatory and vestibule portions before

abandoning further search and moving on to the next coach.vi. Attending to injured passengers- One team will be asked to provide medical treatment to injured passengers immediately after

their evacuation from coaches.- Ensure stabilization of condition of injured passengers already taken out from coaches, before

they are dispatched to hospitals by road.

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- In case of patients in critical condition where stabilization of condition at site is not possible, they should be moved immediately by road ambulance or shifted to ARMV.

vii. list of passengersa. Collect list of injured passengers prepared by TS/TTEs and assess the situation.b. Separate lists to be prepared coach wise.c. The list should contain following details;- found Conscious: Name, sex, age, identification marks, address, ticket number, originating and

destination station.- If found Unconscious: Approximate age, sex, identification marks, ticket number and other

particulars if relatives and friends are available.d. Once the preliminary list of injured passengers has been prepared, the list should be signed by the

CMS/MS in-charge and a copy handed over to commercial department.e. The list of injured passengers will thereafter be updated periodically, as rescue and relief work

continues and fed into the Personal Computer provided in the UCC/LCC.viii. Classification of InjuriesA Injuries are classified as under:a ‘Grievous’ injuries as defined below.b ‘Simple’, but excluding ‘trivial’ injuries such as abrasions or bruises. Following are considered to be grievous injuries (as per section 320 of the Indian Penal Code):- Permanent privation of sight of either eye.- Permanent privation of hearing of either ear.- Privation of any member or joint.- Destruction or permanent impairment of powers of any members or joint.- Permanent disfigurement of head or face.- Fracture or dislocation of a bone or tooth.- Emasculation.- Any hurt which endangers life, or which cause the sufferer to be, during the space of twenty

days, in severe bodily pain or unable to follow his ordinary pursuits. Injuries other than those defined above are considered to be simple injuries.

B. Apart from injuries defined above, there may be cases where a passenger or trespasser receives only petty abrasions or bruises.

These are of trivial nature and technically speaking should not be taken as injuries.C. “A Railway employee or a passenger or a trespasser shall be considered to be “ injured ” only

when he/she is incapacitated following customary vocation for more than 48 hrs. Such injuries are classified as under”

i Serious (including grievous injuries).ii. “Minor” or “Simple”.D. Classify injured passengers into separate categories as grievous or simple.E. Inform Commercial department for arranging ex-gratia payment.F. Classification of injuries may be changed in the light of X-rays and other detailed findings after

admission and should be intimated to UCC and LCCix. Transporting injured passengers to hospitals- One team will be asked to arrange transport of injured passengers to nearby hospitals.- Ensure expeditious transportation of injured either to AMRVs or to nearby hospitals.- Critically injured passengers should be transported by means of road ambulances and other by

means of ordinary road vehicles.- Commercial staff should also be associated with transfer of injured passengers to hospitals.- Before doctors and supervisors leave the accident site for hospital duty, they should note down the

DOT and mobile Telephone nos of the accident site, CMS, MS and other doctors at the site for quick communication.

- Doctors going to different hospitals should have separate vehicles.

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- In case sufficient numbers of Railway vehicles are not available, they should hire taxis for their movement by withdrawing from station earnings.

x. Post admittance hospital care- One Railway doctor, one commercial supervisor and one welfare inspector should be deputed

round the clock at each hospital.- If large number of hospitals are involved 2/3 hospitals may be given to one doctor. In that case,

the doctor, in consultation with CMS/MS, should station himself at the hospital where maximum no. of patients are admitted.

- Make an assessment about capabilities of the hospital to handle injured persons especially with reference to types of injuries they have suffered.Decide whether the patient needs to be shifted to other hospital with better facilities and then arrange to shift the patient.

- In case any injured passenger succumbs to his injuries in the hospital, then the doctor in-charge of that hospital should up date this fact to the medical counter at CAC.

xi. Care for the Dead- 20 nos of collapsible coffins which is available at each Divnl. Hospital will be transported to the

site by ARMV, road vehicles or train services as per need.- Air-conditioned mortuaries available with Divnl. Hospital to be utilized to store at least six bodies.- There is provision of Embalming Gun and Chemicals to ensure that bodies are preserved for

reasonable time and if necessary the bodies can be transported to Divnl. Hospital till claimed by relatives.

- 20 nos of body bags which are available with Divnl. Hospital is to be utilized. - In case of a major disaster the usual complement of medical staff in any ARMV is grossly

inadequate for undertaking work of this magnitude.This should be augmented from nearby divisions/zones depending on the requirement.

- Adequate number of Safaiwalas and other health workers who have come to the accident site should be mobilized for this purpose.

- Dismembered bodies begin emitting foul adour after two days. Carrying out this task under such circumstances become a real problem.Therefore,target should be to extricate all dead bodies within 24 hrs.

- Dead bodies should be dealt with coachwise, otherwise bodies taken out from different coaches get mixed up.

- Bodies taken out from coaches should be stacked at quite some distance from the track in front of respective coaches, in separate lots, coach wise.While this may slow down the work initially, in the long run it is more systematic since bodies don’t get mixed up.

- Shift dead bodies from coaches to a nominated place at the accident site with the help of paramedical staff, SJAB, Scouts, Civil Defence personnel,other Railway staff and non-Railway volunteers available at site.

- Ensure covering of dead bodies with shrouds.- label (white cloth of 12”x9” written by marker pen) on body bag on each dead body on the chest just below the neck as below:

Date: _________ Dead Body serial No _________ Coach No: _________ Age : _____

Sex : _____

Name : ____________________________________________- In case of unidentified dead bodies, against the item name’, it should be written as

unidentified-1/unidentified-2, etc. Approximate age should be estimated from the appearance, such as between 35-45 years.

- 5 photographs preferably by digital camera should be taken of each dead body. Two should be close up of face from in front and sideways, third should be with the label visible as mentioned above and fourth and fifth should be of full length of the body.

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- Each body should also be video photographed.- After photographs have been taken, each body should be placed inside a plastic bag with zip

having proper labeling system where some information is also to be provided.- After this, bodies will be handed over to GRP or local police for safe custody.- Take necessary steps to handle unhygienic condition that may arise due to decomposed/mutilated

bodies.Xii Preservation of dead bodiesa. Numbering and photography of bodies should be done even when relatives are on hand to claim

the body.b. Arrangements have to be made for a more permanent location for them till such time as the next

of kin arrive to claim these bodies.c. In all such accidents passengers are invariably separated from their belongings. As such in many cases there are no tickets or other identification papers on their possession.d. This problem is further compounded in unreserved coaches where no reservation charts are available.e. Identification problems come up in case of mutilated bodies also. In such cases, photographs are better means of identification.f. Arrange for hiring of a couple of big halls, for keeping bodies.g. Rooms should preferably be at a single location so that relatives do not have to go around from mortuary to mortuary.h. A large building having number of rooms would be ideal for storing them. Best option would be to take over a school building temporarily.i. Arrange to move dead bodies to nominated buildings being used as temporary mortuaries.j. Bodies should be neatly lined up with their numbers prominently displayed, and kept in different

rooms, coach-wise.k. Notice Board outside the building should display the room nos where bodies extracted from a

particular coach have been kept.l. These details should also be posted on a notice board outside each room.m. This will prevent unnecessary handling of bodies, which in any case would be in an advanced

state of decomposition.n. For dead bodies whose relatives are not readily available and delay is expected, arrange for their

preservation by dry ice. Etc.o. Procure following items from local market for dealing with dead bodies :1. Shrouds 3. Coffins2. Polythene bags 4. Dry icep. Commercial staff should be put on round the clock duty in the building housing the temporary

mortuary for guiding relatives as and when they come.13.2.7 Duties of Commercial Departmenti. Main functions of the Commercial department can be broadly classified as:- Providing beverages and catering to injured and uninjured passengers through IRCTC.- Initial round of hospitals and assessment of situation.- Preparing list of injured passengers.- Assisting transportation of injured passengers to hospitals and getting them admitted.- Payment of ex-gratia to injured and next of kin of dead.- Dealing with refund and claims compensation formalities.- Taking charge of luggage and consignments.- Assistance in post-admittance hospital care of the injured.- Taking care of relatives.ii. General- Before Sr. DCM proceeds to accident site he should arrange withdrawal of

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sufficient cash from station earnings.- At the accident site, handpicked commercial supervisors should be deput for manning commercial

counters in UCC and CAC.- Each commercial counter in CAC is to be manned by one group as detailed in Chapter 12, Sec-

6(six). Co-ordination with other depts. during the process of salvage is must.

iii. Withdrawal of cash from station earnings- In order to meet accident related expenditure, Officers can withdraw money from station earnings

duly following the procedure incorporated in Commercial Manual Vol. II Rule No.2425.- Departmental expenditure necessitated for floods, accidents or earthquakes, etc.- Ex- gratia payments to persons involved in train accidents.- Procedure and accountal as detailed below should be followed (Para xi & xii below).iv. Hiring of Vehiclesa. A large number of road vehicles are required at an accident site for following purposes:- Taking injured passengers, doctors and other important officials to hospitals.- Clearance of uninjured passengers.- Taking dead bodies to mortuaries.- Bringing men and materials, etc. to accident site.- Taking unclaimed luggage for being kept in safe custody.- Taking relatives to hospitals and mortuary.- Other miscellaneous work.b. For this purpose apart from whatever number of Railway vehicles may be available, extra road

vehicles may be hired.c. Adequate number of road vehicles should be attached to CAC for taking relatives to hospitals, mortuaries etc.d. Nominated Railway staff to be attached to each hired vehicle round the clock (even group ‘D’ would suffice), so that optimum use can be made of the vehicle.e. Buses from State transport authorities should also be requisitioned along with extra Drivers for

round the clock duty.f. One Railway staff should be put in charge of each bus on round the clock duty,who will

accompany the bus wherever it goes and bring it back in time (even group ‘D’ would suffice).g. In case hospitals are in different towns, then road transport buses should be put on fixed time

round trip schedule for movement of relatives from CAC to various locations and back.h. All hired vehicles and requisitioned buses should have stickers pasted on their front and rear

windscreens indicating ‘RAILWAY ACCIDENT DUTY’.v. Catering arrangements- Arrangements for supply of food and beverages to not only injured but also to other passengers of

the accident involved train should be swiftly organized.- Food and beverages should be supplied free of charge.- These may be arranged from Railway sources or outside sources as necessary, including IRCTC

or their contractors.- To supplement Railway catering arrangements nearby dhabas and hotels should be contacted and

arrangements made for opening up stalls at the site.vi. Clearance of uninjured passengers a. First of all, arrangements for water and food for stranded

passengers should be made.b. Clearance of accident-affected passengers from accident site should be planned along with

operating branch who will provide the empty coaching rake. c. Make announcement thorough PA system informing passengers regarding their clearance from

site either by:- Front portion of the accident involved train.- Rear portion of the accident involved train,- Empty coaching rakes that have been brought to the accident site,

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- Road bridging that has been arranged.d. Arrange adequate coolies for carrying passengers luggage while they transfer to the new train.e. In case of road bridging, arrange road transport to clear stranded passengers, record details of

passengers dispatched and relay particulars to Divisional Emergency Cell.f. Senior-most official at site shall have powers to arrange conveyance for affected passengers free

of charge by any available mode of transport and also incur expenditure for carriage of passengers’ luggage, etc.

vii. Preparing list of injured passengersa. Collect list of injured passengers prepared by TS/TTEs after confirmation by Doctors.b. Separate lists to be prepared coach wise by Medical department.c. This list should be in fed into the Personal Computer available in the CAC.d. The list should also be e-mailed to the Divisional emergency Cell and Hq. Emergency Cell.e. The list of dead and injured that is initially fed into the PC will thereafter be updated periodically,

as rescue and relief work continues.viii. Amount of Ex-Gratia payable a. The amount of ex-gratia relief payable to injured passengers or to dependants of dead are as

under :- In case pf death - Rs. 50,000/-- Grievous injury - Rs. 25,000/-- Simple injury - Rs. 5,000/-b. The amount of ex-gratia relief admissible to road-users who meet with an accident due to

Railway’s prima facie liability at manned level crossing gate accidents will be as under :- In case of death - Rs. 50,000/-- Grievous injury - Rs. 25,000/-- Simple injury – 5,000/-c. Payment of ex-gratia will be made on the basis of categorization of their injuries made out by

doctors at site.d. No ex-gratia payment would be admissible to trespassers, persons electrocuted by OHE and road

users at unmanned level crossings.e. Ex-gratia payment should also be made to Railway staff killed or injured by a moving train while

performing their duty, for example, gangman working on track run-over accidentally by a moving train.

f. Ex-gratia amount is to be paid in cash.g. In case of injured passengers, ex-gratia should be paid to the injured passenger himself or in case

he is too ill, to his relative in his presence.h. In case of death cases where relatives identify and claim the body, following precautions are to be

taken:- Photograph the face of the body from in front and from the side.- Photograph the person taking the ex-gratia payment.- Record the relationship of the person claiming the body along with details of proof, if any.- In case enhanced ex-gratia is announced by the Hon’ble MR. Then the enhanced amount should

be paid by cheque by Accounts department.- Ex-gratia paid is not to be adjusted against claims compensation payableas decreed by RCT

subsequently.i. Payment should be arranged preferably on the spot by a senior scale officer nominated by GM

after making such enquiries as can be reasonably made on the spot after immediate needs by way of medical attendance etc., to injured persons have been attended.

ix. Refund and Claims Compensation- Refund of fares must be granted in the CAC for unfinished journey as per rules.- Injured passengers and next of kin of deceased passengers must be supplied with blank claims

compensation forms along with Claims Booklet explaining complete procedure.

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- Photocopy of a filled up Claim Compensation form may also be given along with the blank form so as to help them in filling it up.

x. Luggage and consignments- As and when unclaimed luggage and personal belongings are taken out from coaches, a list should

be made coach wise, and each item should be tagged with coach no.- A list of each item with distinguishing marks should be made.- If possible, the cabin number inside the coach should also be indicated.- Luggage claimed should be handed over on satisfactory proof of ownership.- Unclaimed luggage and personal belongings of injured/dead passengers should be taken

possession of for safe custody.- Unclaimed luggage should be stored in a safe place, preferably, part of the some

building/enclosure which as being used for preserving dead bodies.- These should be stored in separate rooms coach wise so that it is easy for relatives to identify.- A list should be displayed outside each room indicating the coach no. whose luggage is stored

there.- It is the responsibility of Commercial department to take charge of all unclaimed luggage etc.

These should be taken over from the charge of RPF.- Booked luggage, parcels and consignments available in SLRs, VPUs etc. should be taken out and

sent by road to nearest Jn. Station for safe custody.- Booked perishables goods available in SLRs, VPUs should be taken out and either auctioned at

site or sent by road to nearest Jn. Station for being auctioned.- RMS consignments on the train should be shifted for safe custody till Postal Authorities come and

take over.xi. Withdrawal from station earnings – procedure In order to meet accident related expenditure,

Officers can withdraw money from station earnings duly following the procedure incorporated in Commercial manual Vol.II rule No: 2425.

- Departmental expenditure necessitated by floods, accidents or earthquakes, etc. -Ex-gratia payments to persons involved in train accidents.

xii. Withdrawal from station earnings – accountal- The withdrawl from station earnings will be against station pay order. The Officer withdrawing

money from station earnings is personally accountable for its correct expenditure and submission of vouchers to the Sr. DFM through Sr. DCM of the concerned Division.

- Branch Officer of the concerned department shall be responsible for submission of monthly statements of the amount of money withdrawn from station earnings to Sr. DCM, who shall consolidate such withdrawl and submit a report to CCM and FA&CAO (T) accompanied with relevant supporting paid vouchers on the 1st week of the subsequent month.

- Executive officer concerned shall furnish full particulars of the amount withdrawn, details of payments made, reasons for the payment, the rate and period for which payment is made and the total amount paid with the acquittance to Sr DFM.

- Sr DCM will compile a monthly statement of all withdrawals from station earnings of his division and send it to CCM and FA& CAO(T).

- Branch Officer shall be responsible for submission of vouchers against expenditure incurred out of the station earnings withdrawn within 15 days to the Sr. DCM who shall consolidate such withdrawl and submit to Sr. DFM of the respective Division, failing which the amount so withdrawn shall be recovered from the concerned Officer’s salary.

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Chapter – 14SITE MANAGEMENT PLAN – III

14.1 DUTIES OF MECHANICAL DEPARTMENT14.1.1 For discharging the dual responsibility of extricating injured passengers & dead bodies from

coaches and toppling those coaches whose search has been completed, 2 separate groups will be formed at each end for purposes of ‘search and rescue’ and ‘off tracking of coaches’.

14.1.2 Once 4ARMVs, 2 ARTs and 2 BD specials have arrived at the accident site from both ends, normally no more mechanical equipment will be required from anywhere else. The main work will then consist of using of these resources effectively and efficiently.

14.1.3 Different teams and groups will be formed for discharging the dual responsibilities of the Mechanical department. Each team should consist of 4-6 members and each group should consist of 3-5 teams, depending upon requirement.

14.1.4 One Sr. Supervisor should be in-charge of each team conducting search and rescue at the site. All such ‘search and rescue’ groups at each end of the accident site would function under directions of an AME.

14.1.5 Similarly, one Sr. Supervisor should be in-charge of each team working on ‘off tracking of coaches’ at the site. All such ‘off tracking of coaches’ groups at each end of the accident site, would function under directions of another AME. The second AME concerned would also be in-charge of the crane at that end.

14.1.6 Take precautions in electrified section that power supply is switched off before commencing rescue/relief work.

14.1.7 Use necessary safety equipment like hand gloves, helmet etc.14.1.8 If spillage of inflammable substances is suspected, then only cold cutting equipment should be

used.14.1.9 In case of suspected sabotage, ensure minimum interference to clues. Save lives and extricate

passengers after video and digital photographs have been taken.14.1.10 Be cautious in using rescue tools like gas cutters, cold cutters, spreaders, hydraulic jacks etc. so

that passengers trapped inside or buried under the debris do not get hurt.14.1.11 Ensure marshalling of ART according to site requirement before it is sent into the accident

involved block section.’14.1.12 For efficient extrication of entrapped passengers take assistance of Medical/Engineering

departments.14.1.13 Each team will join up with Medical teams who would also be involved in extracting dead and

injured from coaches.14.1.14 Maximum number of coaches should be tackled simultaneously, except those that have

climbed on top or have telescoped into one another.14.1.15 Road cranes of sufficient capacity should be arranged so that these cranes can start working

from the center while the 140T cranes could continue working from either end.14.1.16 Trucks should be arranged for carrying BD equipment near to accident involved coaches, so

that number of coaches can be simultaneously tackled and more work centers can be opened up.14.1.17 Examine unaffected or re-railed rolling stock and certify their fitness for further movement. 14.2 DUTIES OF SECURITY DEPARTMENT Main functions of the Security Department can be broadly classified as :i. Co-ordination with GRP and Local Police.iii. Protection of luggage.ii. Crowd management. iv. Protection of Railway property.14.2.1 Liaison with Civil Policei. In case of sabotage, liaison with Local Police & officials of District Administration and get early

clearance.ii. Clearance should be obtained as expeditiously as possible, for starting restoration work.iii. Additional manpower should be requisitioned from local police officials and District

Administration for purpose of crown control.

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iv. Exemption should be obtained from SP of the district for waiving off formalities of Post Mortem of dead bodies.

v. Obtain assistance from GRP and Local Police as and when required.14.2.2 Crowd Managementi. The first problem at an accident site is that of surging crowds. Carrying out any kind of rescue

and relief operation becomes next to impossible due to crowd.Railway men who try to undertake any kind of rescue and relief work become victims of mob fury.

ii. Cordon off the site and prevent unauthorized entry of outsiders.iii. Segregate the area of accident by putting up temporary barriers using nylon ropes or any other

make-shift device available at the scene so that outsiders do not disturb the site or hamper rescue operations.

iv. These barriers should be at quite some distance away from the track, so that UCC, CAC and LCCs are inside the cordoned off area.

v. Provide barricade and ask for additional force to control crowd during VIP visit.14.2.3 Protection of luggagei. Protection unclaimed luggages of passengers till these are duly taken over by commercial

department for safe custody.ii. Unclaimed luggage of passengers should be isolated and stacked coach wise,with proper labeling

indicating coach no from which recovered.iii. If possible, the cabin number inside the coach should also be indicated.iv. All such unclaimed luggage should be protected till they are handed over to claimants or taken

over by commercial department.v. Unclaimed luggage should be stored in a safe place, preferably part of the same school building

which is being used for preserving dead bodies.vi. These should be stored in separate rooms coach wise so that it is easy for relatives to identify.14.2.4 Protection of Railway propertyi. Protect Railway consignments/goods/parcels till these are duly taken over by commercial

department and dispatched to nearest station for proper disposal.ii. Guard perishables goods till they are auctioned off at site or till they are dispatched to nearest

station or being auctioned.iii. RMS consignments on the train should be shifted to school building for safe custody till Postal

Authorities come and take over the custody.iv. Provide security for the cash withdrawn for payment of ex-gratia by the commercial department.v. Preserve all clues and evidences regarding probable cause of the accident and ensure that these do

not get disturbed.vi. Ensure that no Railway staff tampers with any track fittings, or rolling stock parts.vii. Anybody found moving under suspicious circumstances should be questioned.viii. No Railway staff should be allowed to move about near the accident site with loose or piece meal

equipment.14.2.5 Generali. RPF personnel should respond to any call for assistance to rescue victims and transport them to

the nearest hospital.ii. Information updated by field personnel at the scene of incident to the RPF functionary in the

UCC, giving the latest situation.14.3 DUTIES OF ELECTRICAL DEPARTMENT14.3.1 For discharging the dual responsibility of providing illumination at site and managing the OHE,

2 separate units will be formed at each end of the accident site consisting of ‘General branch’ officers & staff and TRD officers & staff.

14.3.2 Once 4ARMVs, 2ARTs and 2 BD specials have arrived at the accident site from both ends, normally no more electrical equipment will be required from anywhere else. The main work will then consist of using of these resources effectively and efficiently.

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14.3.3 Different teams and groups will be formed for discharging various duties of the Electrical department. Each team should consist of 4-6 members and each

group should consist of 3-5 teams, depending upon requirement.14.3.4 Site illumination

One Sr. Supervisor should be in-charge of each group working at the site. All‘General Services’ teams at each end of the accident site, would function under directions of one AEE(G).

i. Senior most Electrical Officer at site would make a quick assessment of the electrical requirement of the site.

ii. This would be done keeping in mind the geographical spread of the site, the size of UCC, LCCs, CAC and any other requirement as necessary.

iii. Thereafter, he would assess the quantity of electrical fittings and generator sets available in ARMVs and ARTs.

iv. In order to set up adequate illumination facilities, all generator sets and lighting fixtures available in ARMVs and ARTs would be used.

v. First priority for lighting would be the accident site along the track where rescue, relief and restoration work is going on.

vi. Next priority would be given to lighting up of UCC, CAC and LCCs.vii. Additional requirements of generators and lighting fixtures, if any, should be called for

immediately from other Railway sources within the division, well in time.viii. In case divisional sources are inadequate, then sources from other divisions should be tapped.ix. Officer at site should hire additional generator sets, lighting fixtures and arrange fuel etc. as

required, from non-Railway sources available nearby. List of such sources are given in Divisional DM Plans.

x. Once generators and lighting fixtures have been set up, efforts should be made to tap local power supply from some nearby sources, if available.

xi. In case power supply is not available nearby and illumination has to continue on generator supply, then sufficient quantity of petrol and diesel should be procured and kept in stock.

14.4 DUTIES OF SIGNAL & TELECOMMUNICATION DEPARTMENTDuties of S&T department consists of providing sufficient and reliable means of communication at the accident site and other work centers.

14.4.1 Types of communication facilitiesFor this purpose following types of communication facilities should be provided:

i. Satellite telephones.ii. BSNL telephones.iii. Mobile, in case the area is under mobile coverage.iv. Walkie – Talkie sets.v. Railway telephones &vi. PA system.14.4.2 Locations

These should be provided at following locations:i. UCC ii. CAC iii. LCCs iv. Hospitals v. Mortuary vi. Any other locations as decided 14.4.3 Numbers to be providedi. Satellite telephones – 05 to be provided. 02 in UCC, 01 in CAC, 02 passengers.ii. BSNL telephones – 02 in UCC, 03 in CAC and 01 in each hospital.iii. Mobiles – as many as can be arranged in UCC and CAC. In addition to above at least 02 in each

hospital.iv. Walkie – Talkie sets – each functionary should be covered.v. One 25W VHF set shall also be provided in UCC.vi. One 25W VHF set shall be installed in a road vehicle so that mobile communication can be set

up, upto a range of about 10 Km.

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vii. Railway telephones – each functionary in UCC, CAC and LCCs should be covered.viii. In RE area emergency sockets will be utilized for extending communication to the accident site

and in non-RE area where 06 Quad cable is available the same will be utilized for providing communication.

ix. PA system – at UCC, CAC and LCCs.14.4.4 Public Address Systemi. Provide adequate number of PA system, Hand sets.ii. PA system should be provided in UCC, CAC and LCCs. These are to be used for

communicating with passengers and for giving directions to Railway staff.iii. For this purpose, additional PA systems may become necessary depending upon the

requirements at accident site.iv. Mega mikes available in ART will also be utilized.v. Volume of PA system in UCC, CAC and LCCs should be so adjusted that announcements made

over one of them reaches only those areas which are under its jurisdiction. It should not interfere with announcements being made by other PA systems.

14.4.5 Generali. Ensure availability of adequate copies of Disaster Management telephone directory containing

important telephone numbers.ii. Adequate number of Mobile Battery Chargers should be provided in UCC, CAC and LCCs

along with number of spare batteries.14.5 DUTIES OF ENGINEERING DEPARTMENT

Some duties have been detailed in Chapter 11 Section 8. Additional duties are as follows:14.5.1 AEN/SEE(P.Way/Works) shall collect men, rescue tools and arrive at site by fastest means possible.14.5.2 Set up UCC, CAC and LCCs at the accident site.14.5.3 Assist Medical/Mechanical Department in rescue work.14.5.4 If necessary contact Army/Navy/Air Base and collect required personnel like Divers for rescue operation.14.5.5 If necessary hire Private Road Cranes, bulldozers, Earth movers etc.14.5.6 02 Engineering specials, one from each end, carrying engineering material and gangmen from the section.14.5.7 Additional requirements of track materials, if any, should be called for immediately from other Railway sources within the division, well in time.14.5.8 In case divisional sources are inadequate, then sources from other divisions should be tapped.14.5.9 500 additional workmen are required who are to be moved from adjoining Divisions/Zones.14.5.10 Each such Division sending assistance should move 250 men along with 5artisans and 5 PWIs.14.5.11 One DEN and one AEN each should also move to the site of accident from each such division.14.5.12 Plan for coordinated working and movement of track machine for quick restoration in

consultation with TRD and operating officials.14.6 DUTIES OF PERSONAL DEPARTMENT14.6.1 Sr DPO shall proceed to accident site along with all Welfare Inspectors.14.6.2 Assist Doctors in collecting details of injured/dead and shifting them to hospitals.14.6.3 WIs shall be available round the clock in shift duty to look after the welfare of injured persons

in each hospital.14.6.4 Issue complementary return journey passes to relatives for escorting injured and taking them

back home.14.6.5 Manning of personnel branch counters in CAC and discharge duties listed out for those counters.14.7 DUTIES OF ACCOUNTS DEPARTMENT14.7.1 Making available sufficient amount of cash for meeting emergent expenses.14.7.2 Opening of current account in a local bank and getting permission for over draft facilities so that

large amount of cash is not required to be carried from far off stations.

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14.7.3 Issue of cheques for making of enhanced ex-gratia payments, if so announced at accident site by Hon’ble MR.

14.8 STAFF MATTERS14.8.1 First problem is of identifying Railway personnel.14.8.2 They should be supplied with coloured armbands to be kept in ARMVs/ARTs.14.8.3 Adequate number of armbands, gloves and facemasks should also be provided in the

ARMVs/ARTs.14.8.4 Second problem is of communicating with Railway personnel in the crowd.14.8.5 Microphones/loud hailers provided in ARMVs/ARTs should be used both for crowd control as

also for giving instructions to Railway personnel working at accident site.14.8.6 Once initial rescue operations have got underway, arrangements have to be made for water and

food for Railway staff working at site. Contract arrangement should be made for supply of food.14.8.7 Spare coaches should be stabled at nearby stations where watering andcharging facilities are available for stay of staff.

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Chapter – 15PASSENGER MANAGEMENT

15.1 GENERAL15.1.1 Assistance to passengers and their relatives is of utmost importance in relieving them of same of

their misery.15.1.2 Injured passengers and their relatives are to be treated with utmost courtesy, concern and

sympathy to alleviate their trauma and discomfort.15.1.3 For dealing with relatives arriving from far long corners of the country, staff fluent in the local

language of the place from where the train originated should be used as interpreters.15.1.4 Commercial supervisors & WIs should be assigned to talk to injured passengers to ascertain

from them whether they wish to call relatives.15.1.5 Injured passengers should thereafter be provided with either mobile or BSNL STD phones in

order to enable them to speak to their relatives.15.2 HOSPITALIZATION OF THE INJURED15.2.1 General policy in case of Railway accidents in which casualties occur is that of rapid evacuation

to Railway hospital after rendering immediate and necessary first-aid treatment.15.2.2 In case there are no Railway hospitals nearby, then they are to be admitted in the nearest Govt.

hospitals.15.2.3 In following cases, injured may be taken to a Private hospital.i. When there is no Railway or govt. hospital available within a radius of say 8 kms, of the site of

accident or.ii. When the attending doctor certifies that the treatment in private hospital is necessary in the

interest of the patient.iii. Except where Railway doctor certified, such injured passenger should normally be eligible to the

lowest class of accommodation in private hospitals where different scales are available.iv. Where the family of the injured person desires to be provided with a higher class accommodation,

the family should give in writing to pay the extra cost involved directly to hospital authorities.15.2.4 For this purpose, each division should make out a working arrangement with such private

hospitals as may be necessary in areas served by them so that in an emergency injury cases can be referred to hospitals concerned without loss of time.

15.2.5 To facilitate matters and to avoid misunderstandings, CMD should draw up a list of such private hospitals bearing in mind Railway and non-Railway hospitals in the vicinity.

15.2.6 Power has been delegated to MS/ARMV-in-charge for settlement of charges to be paid for such cases for each class of accommodation.

15.2.7 Payments to private hospitals under this para can be arranged locally by the Railways and Ministry of Railways approval is not necessary. (Extract of Para 701(1) & Para 712 of Chapter VII of IRMM and Para 1421 of Indian Railway Establishment manual and M.O.Rs letter No. MH59/MES/ 96/medical alt. 18.12.1959).

15.2.8 When injured are admitted in non-Railway hospitals, Railway doctors should be deputed to these hospitals to render necessary assistance, including supply of medicines as required which may not be available in these hospitals.

15.2.9 They should also carefully monitor the condition of injured and maintain an updated list with all details.

15.2.10 If more than one hospital is involved, apart from deputing doctors to individual hospitals, a Railway doctor should also be deputed to coordinate and maintain centralized updated position.

15.3 FACILITIES TO BE MADE AVAILABLE IN HOSPITAL15.3.1 There should be a separate reception counter manned by commercial supervisor or WI at the

entry to the hospital for dealing with relatives of patients who arrive.15.3.2 A chart should be displayed at this reception counter indicating ward nos. where accident

patients are admitted along with their names, coach no wise.15.3.3 At the entry to each such ward, a second list should display the name of the patient, coach no

and the bed no inside the word.

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15.3.4 Commercial staff and WI on duty at that hospital should carry a last indicating the name, address and telephone no of relatives as given by the patient, and whether they have been informed or not.

15.3.5 Arrangements should be made to inform the next of kin or a relative or friend of the deceased, in case identity of the person involved in accident becomes known.

15.3.6 As each relative arrives his name should be marked in the list against the passenger’s name.15.3.7 Reception counter should be provided with BSNL telephone with STD facility.15.3.8 There should be 02 mobile telephones for being taking to patients inside words for making

outgoing calls.15.3.9 Complete medical care of all passengers including payment of medical bills till their final

discharge should be provided.15.4 COMMUNICATION15.4.1 STD Telephones/Mobile phones should be made available to passengers to communicate with

their relatives.15.4.2 Railway Telephones available at adjoining Stations/Cabins/Gates shall be extended to the

accident site.15.4.3 In case of passenger train accident mobile phones which will be kept at ART/ARME will be

used by the stranded passenger free of charge.15.5 ARRIVAL OF THE RELATIVES.i). After a few hours the relatives of the dead/injure will start arriving.ii). Adequate number of ‘Display Board’ should be available in the ARME/ART.iii). They should be placed at a suitable place to lead the relatives to the CAC.iv). Loud speaker should be used to direct the relatives to CAC.v) Different counter should be opened to assist them as per Para 13.7.15.6 CARE FOR THE RELATIVES.(i) Welfare inspector(WI)/Commercial Inspector(CI) should be available in the CAC to take the

relatives to the hospital where the injured are admitted.(ii). Name and address should be collected from the ‘Reservation Chart’ after arrival of the relatives.(iii). If the injured passenger is required to be admitted in the hospital, WI/CI should accompany them.(iv). Vehicles to be hired to shift the injure/unconscious/relatives to hospital/ mortuary.(v). WI/CI must be present there till their relatives meet the injure/dead.(vi). WI/CI should assist them to fill up all the formalities.(vii). Shelters and readymade food should be arranged for the relatives of the dead/injure.(viii) if required the passengers to be shifted to hotel/dharmsala on rent.15.7 SINGLE WINDOW CLEARANCE15.7.1 CAC should have provision of single window clearance for all legal formalities & multiplicity of

paper work.15.7.2 Counters provided in CAC should have facilities for following items in the given sequence as

indicated in Annexure – 3.15.7.3 Reservation chart, for locating the name.15.7.4List of dead and injured along with name of hospital. The name of passengers involved should be

checked up from the list of dead or injured, if available, and their current status informed.15.7.5 Counter for providing commercial supervisor or WI as escort along with a vehicle, for

accompanying the relative and going around to various hospitals or mortuary.15.7.6 Railway doctor for issue of Medical Death Certificate.15.7.7 Govt. doctor for issue of Post Mortem Clearance, in case the same is necessary.15.7.8 Municipality official for issue of Official Death Certificate.15.7.9 Local police for issue of authority for handing over of dead body.15.7.10Claims counter – Payment of ex-gratia and issue of Claims Compensation Form.15.7.11Counter for helping performance of last rites in case relatives decide to crematethe body there itself.15.7.12Pass counter for issue of return journey pass.15.8 PERFORMANCE OF LAST RITES

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15.8.1 In many cases relatives decide to perform last rites at the place of accident itselfinstead of taking the body back to their native place.15.8.2 In such cases Railways should render appropriate assistance to relatives forperforming last rites.15.8.3 Information about performance of last rites of the deceased would be conveyedto the relatives & transport will be provided for carrying the body.15.8.4 Assistance will be rendered by WI and Commercial supervisor.

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Chapter – 16MEDIA MANAGEMENT

16.1 OBJECTIVE16.1.1 To post the public with factual information pertaining to the accident.16.1.2 To convey certain information which is of use to passengers.16.1.3 To convey specific information which is of use to relatives of dead and injured passengers.16.1.4 To create a positive public opinion.16.1.5 To create a healthy relationship with the press and electronic media.16.2 DUTIES OF PUBLIC RELATION ORGANISATION (PRO)16.2.1 CPRO and his team will collect whatsoever information is available from Divisional Control

Office and first information would be released to the media within 60 minutes of intimation of the accident.

16.2.2 The information shall include telephone numbers of Help line Enquiry Booths.16.2.3 CPRO, PRO and the entire PR organization should proceed to the accident site in the 1st Special

train carrying GM and other HQ Officers.16.2.4 Number of photographers with digital cameras and video photographers should also be taken

along to the accident site.16.2.5 Both CPRO and PRO will be available in the UCC during the day.16.2.6 Responsible PR supervisors should be deputed during night shift for interacting with the media,

if necessary.16.2.7 CPRO will organize Press briefings at fixed timings as detailed in Section 6 below.16.2.8 PR organization shall monitor various important media channels to keep track of media

reporting. Suitable corrections/clarifications may also be issued, if required.16.3 SPOKES PERSON16.3.1 Only GM, DRM, CPRO, Chief Emergency Officer in HQ Emergency Cell and Divisional

Emergency Officer in Divisional Emergency Cell are competent to interact or give interview to press and electronic media.

16.3.2 Apart from the above, any other Officer authorized by GM is competent to interact or give interview to press and electronic media.

16.3.3 Railway’s endeavor shall be to ensure that only factually correct and confirmed information is relayed to the media.

16.3.4 No inflated or exaggerated version of any fact should be relayed to the media.16.3.5 Unconfirmed new having no authentic source shall not be relayed to media.16.3.6 No Railway men shall express or voice any criticism, or express his personal opinion or views

about the accident, at any point of time.16.4 INFORMATION TO BE RELAYED TO PRESS AND ELECTRONIC MEDIAInformation to be given to media can be broadly segregated into following categories:16.4.1 Accidenti. Nature of the accident – date, time, place, exact location, train no, number of coaches involved

etc.ii. Details of how the accident most probably occurred.iii. Prima-facie cause of the accident will be relayed to Media only with the approval of GM.iv. Sabotage, even if suspected, will not be relayed to Media, without approval of Railway Board.v. Periodic reports regarding progress of rescue and relief work.vi. Expected date and time of restoration.16.4.2 Un-injured passengersi. Steps being taken to provide beverages, refreshments and first aid treatment for unaffected

passengers.ii. Steps being taken by Railways for clearance of unaffected passengers.iii. Expected time of departure of front portion of accident involved train.iv. Its likely time of arrival at the destination.

93

v. Expected time of departure of rear portion of accident involved train.vi. Its diverted route and likely time of arrival at the destination.vii. In case empty coaching rakes have been arranged, then details of the same.viii. Road bridging being done, labourers provided for transshipment of luggage.16.4.3 Dead and Injured passengersi. Steps taken by Railways to render immediate medical attention.ii No. of injured passengers rescued.iii. Breakup of their injuries:- Grievous,- Simple,- Trivial.iv. Names of hospitals where injured are being treated.v. Approximately how many patients have been admitted in each of these hospitals.vi. Names of injured passengers.vii. Communication facilities like Cell phones, STD phones provided at these hospitals.viii. Payment of ex-gratia.ix. Facilities offered to relatives of victims, including free pass for journeys.x. Special trains being run for bringing relatives of dead and injured.xi. Number of dead bodies recovered and number of bodies identified.16.4.4 Help line Enquiry Boothsi. Setting up of Help line Enquiry Booths.ii. Details of Help line enquiry Booths as follows:- Stations where these have been opened.- Telephone Nos.- FAX Nos. 16.4.5 Train Servicesi. Details of train operation with regard to diversion, cancellation etc.ii. Running of special trains for carrying relatives to the site of accident.iii. Expected departure time of relatives special from the originating stations.iv. Refund being granted in Help line Enquiry Booths for passengers whose journey have been

interrupted16.5 CASUALTY FIGURES16.5.1 In all accidents, as long as rescue and relief work continues, there is always a difference between

casualty figures given by Railways and casualty figures quoted by the Media.16.5.2 The reason for this difference is that Railways give casualty figures based on actual number of

dead bodies recovered, whereas Media estimates casualty figures based on the damage visible and likely final tally.

16.5.3 During Press Briefings, this point should be clarified that at that point of time so many bodies have been recovered.

16.5.4 However, it should also be made clear that casualty figures are likely to go upsince rescue work is still continuing.

16.5.5 Assessment regarding likely number of deaths and injuries may also be made if considered necessary. Such assessment should be based on:

i. Total number of coaches involved.ii. Number of coaches searched.iii. Number of coaches yet to be dealt with.16.5.6 Particular reference should also be made to coaches that are crushed or that have climbed on top, and have not yet been searched.16.5.7 For example, the media can be informed that as of 13 hrs., 02 coaches have been dealt with and

so many numbers of bodies have been recovered. 08 more coaches are still to be searched and casualties are likely to go up.

94

16.6 PRESS BRIEFINGS AT ACCIDENT SITE16.6.1 CPRO on arrival at accident site shall collect factual information from the OIC site and relay the

same to Media personnel at site and also to Divisional Emergency Officer in the Divisional Emergency Cell. Thus, an on lines communication channel will be established to keep media informed of all important details.

16.6.2 The first Press briefing will be held within one hour of CPRO’s arrival at site. Subsequent briefings will be held according to the schedule given below.

16.6.3 CPRO or PRO should be available in the UCC during Press Briefings.16.6.4 There should be fixed time for Press Briefings so that there will be no confusion regarding

different versions given to separate channels at various points of time.16.6.5 Simultaneous Press Briefings should be held at accident site as also at Hq. Emergency Cell and

Divisional Emergency Cell as per fixed timings given below so that the same version is given by all concerned.

16.6.6 Information to be given to the media will be of 30 minutes earlier. For example the media briefing held at 7:30 hrs. will convey all information as at 7:00 hrs on that date.

16.6.7 On the first two days, there should be 3 media briefings per day. These should be scheduled at the following timings:

i. 7:30 hrs, ii. 13.30 hrs, iii. 19.30 hrs16.6.8 Thereafter, as per condition of the site, media briefing to be done.16.6.9 All media releases will be up loaded on the North West Railway website, and new page opened

to give specific information with regard to the accident. The priority of information released to various media will be as under:

i. TV Channels.ii. Agencies UNI, PTIiii. Print Media.16.6.10 Convenience and conveyance of media shall be taken care of by PR personnel with assistance

of Commercial representatives at site. Media persons should be conveyed to hospitals where injured are being treated.

16.6.11Commercial department should ensure that list of passengers who traveled by the accident involved train along with list of dead and injured in the accident reach PR officials at the earliest.

95

Chapter-17Rajasthan State Disaster Management Authority

The State Government is primarily responsible for management of disasters. The State has appropriate institutional setup for comprehensive hazard mitigation, preparedness, response and disaster relief and recovery.

A.Constitution of Disaster Management Authority The State Government has constituted a State Disaster Management Authority headed by the

Chief Minister to coordinate all disaster management activities among all line departments. The Authority consists of the following members:

Minister, Finance Minister, Water Resources Minister, Rural Development Minister, Health Minister, Urban Development Minister, Home Minister, Agriculture Minister, Science & Technology Minister, Revenue Minister, Transport Minister, Planning Chief Secretary Addl. Chief Secretary, Development Secretary, DM&R (Member Secretary)

Rajasthan State Disaster Management - Executive CommitteeState Executive Committee

1. Chief Secretary Chairman

2. Principal Secretary, Disaster Management & Relief Member Secretary

3. Principal Secretary, Finance Member

4. Principal Secretary, PHED Member

5. Principal Secretary, Medical & Health Member

B. Disaster Management Group - Executive Committee A Committee at the administrative level would be constituted under the chairmanship of Chief Secretary. The members of this Executive Committee on the Secretaries of the following Departments. Home Finance Energy Public Works

96

Urban Development Medical & Health Public Health and Engineering & Ground Water Secretary to Chief Minister Secretary, Irrigation Secretary, Agriculture Secretary, Animal Husbandry Secretary, DM&R (Member Secretary )Any of the following members may be asked to attend the meeting as and when

required by the Chairman: Station Commander, Army and its nominee General Manager, Railway Director General of Police Director General, Civil Defence Director HCM RIPA Incharge, Centre for Disaster Management BSNLDistrict Level Executive Committee:-

The District Collector will be responsible for coordinating all disaster management activities at the district level. There shall be a District Disaster Management Authority headed by Collector.. The District Disaster Management Committee comprises members from Zilla Panchayat, Zilla Parishad, different line departments, NGOs, district Red Cross and others to be notified by the Department of Disaster Management from time to time.In times of disasters, Distt. Collector shall constitute a District Relief Committee to oversee management of relief. This will be in accordance with the instructions issued by the Departmentt. of Disaster Management from time to time.

STATE PREPAREDNESS:- Incident Management Teams: - The state will constitute specialized teams at

various levels for responding to disasters. These specially trained teams will be capable of providing specialized response to various disasters in minimum time.

(a) State Level : At the state level, Search & Rescue teams will be constituted from the State Police, and will be

provided with the state of the-art equipment for immediate response. The State Home Department will designate the units for conversion into Specialist Response Teams (SRTs). The State will also designate training centers for training the SRTs and nominate key personnel within the Police Training Colleges and Fire Training Institutes as trainers and train them at the national level. These trainers will then impart training to the SRTs.

(b) District Level :- Subsequently, Specialized Response Teams at the district level will be designated from the district

level Police and Fire Service personnel and equipped for immediate response in any disaster within the district. In the event of a request from a neighbouring district these teams will be authorized to operate under the direction of the Collector of that district.

(ii) Emergency Operations Centre (EOC): The EOCs at the State and District will be activated immediately on the

event of a disaster or a disaster warning. The primary function of these EOCs is to facilitate the smooth inflow and out flow of relief and other disaster response related activities. These EOCs act as bridges between the center, state and district. The EOCs have to be equipped with state of the art

97

communication technology and GIS enabled systems for quick and effective decision making. The structure in which EOCs are housed must also be disaster resistant. The EOC should also be equipped with a Doctor and First Aid Equipment apart from its own administrative and maintenance staff.

(a) State Level:

The State Secretariat will house the EOC, which will be a multi-hazard resistant construction with latest communication system linkages, technologically advanced equipments and trained personnel to manage it. The EOCs will function as composite Control Rooms to look after law and order issues as well as disaster management.

(b) District Level: As in the state, a multihazard resistant building with state-of-the-art communication facilities will be made available round the clock.

(c) On-site Teams : A mobile EOC for on-site disaster management information will be functional under the supervision of the District Collector/Deputy Commissioners.The district administration would be one of the key organizations for issuing warnings and alert. Additionally, the following agencies competent for issuing warning or alert are given below.

Disaster Agencies

Earthquakes - IMD

Floods - Meteorological Department, Irrigation Department.

Cyclones - IMD

Epidemics - Public Health Department

Road Accidents - Police

Industrial and Chemical Accidents Industry- Police, NPS, Chittorgarh, Collector

Fire -- Fire Brigade, Police, Collector

Rail Accident - Railways, Police, Collector

Telephone No. of Disaster information state control room 0141-1070

Telephone No. of Disaster Management & Relief Department

  Rajasthan Government

 S.No. Name Designation

STD Cod

e Office Mobile Fax

1  Sh. Gulab Chand Kataria Home Minister,

GOR 014

1 2227856 9414158777 2227856

2 Sh. Rohit Kumar  Secretary  DM&R

0141 2227390 94140489

88 2227155

3  Sh. Sanjay Solanki   F.A. 014

1  2227102 9828166077 2227230

98

4 R D Meena Jt. Secretary  0141  2227985 94141802

89 2227230

5 Mamta Rao   Assistant. Secretary 

0141  2227985 2227230

6 Bijender Singh OSD 0141 2227885 94140002

40 2227230

Emergency Operation Centre (EOC) #: 1070(Toll Free), 0141-2227603, 2227296, 5110865 FAX)

99

CHAPTER 18MEDICAL PREPARDNESS IN BKN DIVISION.

The medical department of NWR renders comprehensive healthcare including preventive and creative services to Railway employees and members of Retired Railway Employees liberalized Health scheme and a substained number of department of the above two groups

The Div. Hospital of Ajmer is one of the oldest Railway Hospital .and is famous for Orthopedic Surgery.

The Central Hospital at Jaipur is under upgradaion and gradual modernization of the Central Hospital is being done and present process for construction of new hospital building is going on .After upgradation ,there is phenomenal change in the facilities and services provided to the railway beneficiaries iIt is provided high quality healthcare by the IRMS doctors including the specialists .Morecver, for other speciality and super speciality services like Oncology, Cardiology ,Neurology , Laparoscopic Surgery etc has engaged ten Honorary Visiting Specialists in various fields of medicine and surgery . Many major and special, major surgeries like MIPH , PCNL, Phaco- surgeries, Radial neck dissection, Oncosurgeries like Commando operation, Ortho –surgeries like Laminectomy , ORIF, Plating, TKR, THR, Arthroscophy etc, laproscoping surgeries like Lap Cholecystectomy, LAP .Oophprectomy, Lap hysterrctomy etc Colonoooscopies , Gastroscopies , Bronchoscopies etc are performed here. New Diagonostic test are introduced too.

Besides these, the primary health care is delivered by the different health units spread over the four divisions in a systematic way.Disaster Management Plan of Medical Department/BKNThe general policy in case of railway accidents in which causalities occur is of rendering immediate and necessary first aid treatment at the site of accident and rapid evacuation. Duties of Medical Department:

1. Ensuring that the doctors along with para medical staff and necessary equipment reach the accident site by the quickest means available.

2. Advising the Civil/Pvt./Military hospital in the vicinity of the accident about the assistance required from them.

3. Setting up of suitable treatment and dressing centers at the accident site for dealing with the injured.

4. Ensuring prompt removal of serious patients to the nearest hospital for necessary treatment.5. Ensuring that a railway doctor accompanies the injured persons to the hospital to see that

they are properly attended to.6. Keeping record of the progress of the injured persons in the hospital

On Receipt of Information:1. Control informs the casualty doctor about the accident.2. Casualty doctor informs the hospital in charge, CMD, Matron and all other doctors.3. The staff reports to the casualty and Team A and Team B are activated.4. Doctor in Divisional Control Room takes position from the site as to the extent of injuries and

the arrangements required and keeps the casualty doctor informed.5. Team A proceeds to the accident site by ARME or ambulance.6. Team B remains at the hospital to make arrangements for receiving the injured.7. Inform the nearest hospital about the accident and assistance required.8. Maintain a record of all information received.9. At Control: from the list of passengers on the ill fated train contact any doctor on board and take

his advice.10. On receiving more elaborate and accurate information about the extant of the casualties decide if

more man power, medicines or equipment is required.11. Independent alternate communication through mobile phones between doctors at site control

and CMD maintained.

100

12. Call for assistance from neighboring division/zone if nature and magnitude of accident warrants it.

13. Instruct the nearest St. John’s Ambulance Brigade to send men with equipment, if required. At Divisional Level : For efficient and prompt management of accidents doctors and para medical staff of each division is divided into two teams. Team A: Objective is to render first aid and speedy evacuation of the injured from the accident to nearest hospital.

1. On receipt of information of any accident from the control, the Casualty Doctor will inform the MD/CMS/ Sr. DMO (G), other doctors and Matron in the hospital.

2. Team A will be headed by MD/CMS or in their absence Sr. DMO (G) and will immediately rush to the accident site by the first available means either by ARME, Ambulance or Road Mobile Van.

3. All the members of Team A will reach Railway Station within 15 minutes during day and in 20 minutes in the night.

4. On reaching the station the ARME I/C or team in charge will inform the SS/SM in written that the team is ready and get the ARME opened.

5. During the journey the team members are assigned their duties.6. MD/CMS or senior most Medical Officer will be in charge and will coordinate with different

agencies and departments involved in providing relief work at the accident site. He will also act as the Nodal Medical Officer and communicate various information and instructions to the control room.

7. He will make an assessment if more assistance is required.8. ARME I/C will perform medical examination of crew and guard for intoxication and

drunkenness and take blood samples for alcohol.9. On arrival will set up the following Posts:

(i) Reception Post(ii) First Aid Post(iii) Resuscitation Post(iv) Surgical Post(v) Comfort and Dispatch Post(vi) Mortuary

10. Sr. DMO (H) will be overall in charge of maintenance of hygienic condition at the accident site. He along with health inspectors and his team will carry out necessary disinfectation and ensure availability of potable water and other comfort services at the site.

11. He will also provide assistance in preparing record of the dead and injured persons.12. Keep a proper record of the injured along with their name, age, sex, home address, ticket

number, two identification marks and details of injury.13. Ensure proper identification, preservation and care of the dead14. The injured will be segregated into grievous and simple at the reception post. 15. Sr. DMO/Surgery and his team will attend the serious patients first and will shift them to the

nearest Hospital where the required facilities are available.16. Minor cases may be shifted to ARME for medical treatment and comfort.17. Trivial cases will be given first aid at site and disposed off after complete documentation. The

documentation for trivial will be separate from grievous or simple.18. One doctor will be nominated to visit the Govt./Private hospitals where the injured have been

shifted to provide necessary assistance and documentation.19. Quick transmission of accurate information particularly the details of the dead and the injured.20. The team will disperse only after all patients have been attended, treated or shifted to various

hospitals.

101

21. The progress report shall be conveyed to CMD/CHD on phone daily and confirmation by dak.Note:1. All doctors will carry their emergency bags, torches, sufficient clothes and money for exigency

for 2/3 days.2. At the site the doctors will wear their aprons and arm bands. Other staff members will wear arm

bands for easy identification. Team B:

1. Team B will consist of doctors, matron and para medical staff. They will not proceed to the accident site.

2. Team B will be headed by the senior most doctor and will be responsible for preparing the hospital to receive casualties and set up emergency cell in the hospital.

3. They will set up emergency cell in the hospital to coordinate and communicate with the site of accident, other division and the divisional / Headquarter control rooms..

4. One doctor will sit in the divisional control room.5. They will request neighboring divisions to keep the medical team in readiness so that their

services can be availed at a short notice, if required.6. They will liaison with other Govt./Private hospitals to be in readiness to receive and provide

medical treatment to the injured, if required.7. If required, will move one or more ARME to the site even from neighboring division/zone.8. They will contact the local hospital (Govt. /Pvt.) near the accident site to provide medical

assistance to the injured passengers.9. If required, send 2nd team of paramedical staff, Saint John’s Ambulance Brigade will be sent to

the site. Scouts and guides and Civil defense personal will be directed to the site and the railway stations to receive and transport the injured victims to the hospital.

10. They will prepare the hospital to receive and provide medical treatment to the injured when they are shifted to the hospital from the accident site.

11. Keep ambulance with doctor ready at the station to receive injured, if required.12. The team will keep the operation theatre in readiness.13. Make arrangement for blood transfusion, if required.14. Make beds available for the casualties.

Follow up action : 1. Once all the injured persons have been attended and serious patients shifted to hospital all

doctors should sit together and tally their notes to prepare a statement of the total number of dead and injured along with the nature of their injuries.

2. All injured persons admitted in other hospitals should be attended daily for the first one week and their progress report sent to CMD/NWR.

3. Medical In charge of ARME should take immediate steps to recoup the medicines and equipment used during the accident.

Information to be maintained by Doctors:The following information is to be maintained with the MD/CMS to help in settlement of claims:

1. Details of the injured passengers and the dead ones.

2. Nature of the injuries, whether Trivial, Simple or Grievous.

3. Number of patients sent to other hospitals.

4. Names and address of non-railway doctors who attended to the injured.

5. Medicines and supplies received at the accident site and their accountal.

6. CMD should be informed about the details of the injured at the earliest.

7. Daily progress report of the injured persons to be sent to CMD. CMD in turn informs DG/RHS.

At Headquarter Level:

102

1. As soon as information about any accident is received MD/CMS or in their absence Sr. DMO

(G)/ Sr. DMO (H&FW) will inform to CMD/Dy. CMD (T&A).

2. In case of any accident with casualties Dy. CMD (H&FW) will immediately proceed to head

quarter control room and will coordinate with the divisional control room, site of accident and

Railway Board.

3. CMD or in his absence CHD will rush to the accident site. Dy. CMD (H&FW) or in his absence

Dy. CMD (T&A) will man the medical control in the headquarters.

4. The medical control rooms at hospital, divisional and head quarters will be manned by doctors

and supervisors on round the clock basis.

5. Dy. CMD (H&FW)/Dy. CMD (T&A) can call for additional medical officers, para medical staff

and inspectors depending on the gravity of the situation.

6. One additional emergency cell will be set up at CMD’s office to have a liaising with Govt.

/Private hospitals and accident site.

7. This cell will also provide information to DG/RHS or Railway board, if required.

8. Initially accident report will be sent to GM through CSO and Railway Board daily by telephone

and confirmation by dak/Fax.

Disaster Management Plan during Natural Disasters:During natural disasters such as Earth Quakes, Cyclones, Floods, Breeches etc. the basic disaster

management plan of the Medical Department will remain the same but it will be modified taking into

account the type of disaster, the area affected, the types of medical injuries and the railway set up in the

affected area.

The State government will prepare the disaster management plan for natural disasters in each state. The

Principal of civil medical college or CMHO of the district will be the overall in charge of the disaster

management programme for medical services required of that area/district. He will be responsible for

preparing the plan and executing it while taking help of (other organizations) railways and army etc.

during natural disasters.

The Railways will coordinate and cooperate with the state government agencies during the crises. The

railway medical team will report to the State Nodal Disaster Management Officer to help the state

government in giving medical aid to the victims of the disaster. As mentioned

above the railway medical officers and para medical staff will be divided into two teams. Team A will

go and report to the state/district nodal disaster management officer and work under his guidance at the

affected site of disaster. Team B will remain at the railway hospital and will help in setting up

communication and coordination with state authorities, the divisional and zonal control rooms. Team B

will also prepare the hospital to receive casualties, if needed.

103

For supply of potable water to the affected population CHI will supervise the chlorination of water, he

along with the Sr. DMO/(H&FW) will be responsible for maintaining good hygienic environment and

sanitation of the disaster affected area. To prevent the epidemics of communicable diseases, he will

vaccinate the railway population.

Nodal Medical officer at site will coordinate with civil authorities to provide railway medical personnel

and equipment at the earliest so that rescue operations can be started without delay.

In case more assistance is required at site, CMD/CHD may be requested to mobilize the resources from

nearby Divisions/Zones.

IIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIIII

LEGENDS:

104

RECEPTION POST

FIRST AID POST

COMFORTS & DISPATCH

MORTUARY RESUSITATION

A

B B

CC

D

D

D

SITE OF ACCIDENT

ARME VAN

SURGICAL POST

DEATH (A)

MINOR CASUALTIES (B)

SHOCK (C)

GREVIOUS INJURIES (D)

CHAPTER- 19Role of RPF in the event of Railway Accidents and other calamities

RPF have to play in the event of Railway accidents causing huge loss and damage to Railway property and injury to passenger in cases of sabotage or natural calamities . RPF would normally be the first uniformed Force to arrive at the scene of accident and therefore , they have to play a very important role. Disaster Management Team have been formed in all divisions to attend any type accident and disaster . Dog Squads are available with the RPF and are used as and when required.

ACTION AT THE SCENE OF INCIDENCE BY RPF : The senior most RPF Office available a the site if incident will assume control and immediately start the following action-

1- Segregate the area of incident by establishing temporary barriers by use of nylon ropes or any other makeshift deice available at the scene.

2- Baggage of passengers will be isolated and protected and consigned goods be taken care.

3- RPF personnel will respond to any call for a assistance to rescue victims and transport them to nearest Hospital.

4- Hourly Sitreps will be sent by the officers at the scene of incident to the Divisional / Zonal Control Room giving the latest situation.

5- A temporary RPF ASSISTANT POST (shed or tent) with proper Board will be established at a conspicuous location so that the people needing help could approach the RPF .

6- The senior most officers available at the scene of incident will also ensure proper documentation about the number of persons injured or dead, giving their identity and address

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APPENDIX - A

Important Telephone Numbers of Helping AgenciesRailway Authorities

Designation Office ResidenceRly (Code- 030)

DOT (Code -11)

Rly. Code-030)

DOT Code-011)

Mobile

Rly. Minister 4474044750

2338-66452338-1213

44741 2462961224647323

9717644600

CRB 44700 2338-40102338-2753

44701 24105513 9717641555

FC 44702 2338-2754 44703 2688-6851 9810099315M/ ENGG. 44706 2338-3879 44707 24121019 9717649666M/ELECT. 44710 2338-5100 - - 9717647600M/MECH. 44708 2338-1477 - 29231125 9810099317M/Traffic 44712

447262338-2776 44901

263112687-737923343339

9717649555

M/Staff 44704 2338-2762 44705 - 9810099318Secy.Rly. Bd. 44714 2338-5227 54080 24672591 9810099312

Safety Railway BoardDesignation Name Rly Tel MTNL Tel MTNL Tel MTNL/Rly Mobile No. Mail Address

106

Number No.(Off.) No.(Resi) FAX .railnet.gov.inED (Safety) P S Mishra 43302 23381344 24104159 23386215 9810143007 edsafety@rb

ED Safety Vijay Laxmi Kaushik 43890 23387568 26137317 - 9717647300 edsafety@rb

Dir Safety-I Ashish Mehrotra 43667 23387009 28035556 23387009 9910487477 dsfty@rb

Dir Safety-II Ashish Kumar 43446 23348419987

4548501 (0120) - 9810017905 dsfty2@rb

Dir Safety-III P Srinivas 43239 23385047 26437784 - 9910487542 dsafety3@rb

COMMISSIONERS OF RAILWAY SAFETYDesignation Telephone No.

040 Rly. 0522 DOT MobileCCRS/LKO O 23290 0522-2614507 -

R - 0522-2237702 -CRS(W. Circle)

O 090-22694 022-22034351 9004490720R 090-21214 022-22020304 -

IMPORTANT TELEPHONE NUMBER OF NWR/HQ/JAIPUR

Designation Telephone No. Mobile No. Rly. DOT

9001195000GM O 25000 2725800R 45001 2201540

Secy. To GM O 25003 2725801 9001195003R - 2720333

SDGM O 25002 2725802 9001195002R - -

COM O 25600 2725900 9001195900R 45601 2752981

CPTM O 25601 2725939 9001195901R - 2750607

CFTM O 25602 2725812 9001195902R - 2750388

CSO O 25660 2725920 9001195910R - -

CME O 25500 2725895 9001195400R 49501 2220711

CRSE O 25502 2725897 9001195402R - 2440791

CWE O 25501 2725898 9001195401R - 2750130

CMPE O 25503 2725896 9001195403R 44885 2225640

PCE O 25400 2725871 9001195200R 44071 2221382

CTE O 25401 2725872 9001195201R 49069 2222244

CBE O 25402 2725873 9001195202R - 2281935

CMD O 25950 2725905 9001195500R - 2709511CCM O 25200 2725820 9001195950

107

R - 2758031

CEE O 25300 2725865 9001195300R 27301 2751283

CSC O 25980 2725808 9001195700R 27981 2751250

CSTE O 25800 2725821 9001195800R 27801 2750350CPRO O 25030/25008 2725803 9001195006

R 44665 2223718FA&CAO O 25100-25101 2725835 9001195100

R - 2358653

CPOO 25700 2725925 9001195600R 44546 -

IMPORTANT TELEPHONE NUMBER OF NR/HQ/NDLSDesignation Telephone No. Mobile No.

Rly. DOT09717630000GM O 38110 23387227

R 26555 23740014

Secy. To GM O 38000 23387227 09717630007R 55222 26116111CPRO O 28200 23747084 09717630009

R

SDGM O 32599 23387349 09717630002R 55032 26110118

COM O 32311 23387976 09717630900R

CPTM O 32312 23386858 09717630906R 54093 24672586

CFTM O 32313 23387643 09717630905R 23375 23365428

CSO O 32744 23388050 09717630904R 24101009

CME O 32410 23387114 09717630400R

CRSE/Chg. O 32303 23387376 09717630403R

CMPE O 32409 23387207 09717630405R 23177 24103683

PCE O 32357 23387992 09717630200R 55028 24102278

CTE O 32381 23381162 09717630204R 22930 23742604

CBE O 32379 23387704 09717630205R 23321 23364053

CMD O 32225 23387556 09717630500R 22962 23744436

CCM O 32527 23387326 09717630950R 53244 26874131CEE O 32554 23387198 09717630300

108

R

CSC O 32431 23388171 09717630700R

CSTE O 32373 23386569 09717630800R 26666 23364881FA&CAO O 32230 23387019 09717630100

R

CPOO 32525 23386881 09717630600R 55009 26116871

IMPORTANT TELEPHONE NUMBERS OF BIKANER DIVISION.Designation Rly.

(097)DOT(0151)

Mobile

DRM O 44000 2521568 9001197000R 44001 22523230

ADRM O 44002 2200883 9001197001R 44003 2523884

Sr.DOM O 44600 2200600 9001197900R 44601 2544791

Sr.DSO O 44650 2520207 9001197901R - 2232058

Sr.DME O 44500 2543734 9001197400R 44501 2200287

Sr.DEE O 44300 2543732 9001197300R 44301 2544199

Sr.DCM O 44200 2201713 9001197950R 44201 2521821

Sr.DEN O 44400 2201849 9001197200R 44401 2520799

Sr.DSTE O 44800 2540689 9001197800R 44801 2211529

DSC O 44980 2202269 9001197700R 44981 2540833

CMS O 44900 2212394 9001197500R 44901 2200025

Sr.DPO O 44700 2201743 9001197600R 44701 -

Sr.DFM O 44100 2201408 9001197100R 44101 2540544

CWM O 44250 2212989 9001197450R 44251 2211045

IMPORTANT TELEPHONE NUMBERS OF ADJOINING RAILWAYS

109

Rly. Officers Rly. DOT Mobile

NR

GM O (030) 38110 011-23387227011- 23384548

R (030) 55001 011- 26873277AGM O (030) 32416 011- 23388392

011- 23389320R (030) 55008 011- 26113826

COM O 030-32311 011-23387976 9717630900R 030-55005 011-26117468

CSO O 030-32744 011-23388050 09717630904R -

WR

GM O 090-22000 022-22005670 9004490000R 090-22588 022-23525086

AGM O 090-22001 022-22037395 9004490001R 090-21264 022-22852685

COM O 090-22200 022-22008207 9004490900R 090-52597 022-23777316

CSO O 090-22201 022-22055205 09004490730R 090-21204 022-22020262

WCR

GM O 015-54000 0761-2627444R 015-54001 0761-2607555

COM O 015-54200 0761-2677726 09752415900R 015-54201 0761-2623022

CSO O 015-54202 0761-2627627 09752415650R 015-54301 0761-2677621

NCR

GM O 035-23001 0532-2230200 09794835000R 035-23002 0532-2403019

COM O 035-23401 0532-2230237R 035-23402 0532-2617173

CSO O 035-23407 0532-223044209794835902R - 0532-2435157

IMPORTANT TELEPHONE NUMBERS OF DELHI DIVISION.Designation Rly.

(030)DOT(011)

Mobile

DRM O 22333 23343659 09717631000R 55007 23369804

ADRM O 23240 23342855 09717631001R 22298 23746044

Sr.DOM O 22315 23743352 09717631900R 54152 24675571

Sr.DSO O 22314 23363090 09717631905R 23478 23367319

Sr.DME O 23435 23742651 09717631400R 23170 23369808

Sr.DEE O 23374 23364662 09717631300

110

R

Sr.DCM O 22738 23743084 09717631950R 23133 23364250

Sr.DEN O 22339 23363792 09717631200R 55544 26114628

Sr.DSTE O 22207 23363155 09717631800R 22463 23740095

SrDSC O 22647 23365709 09717631700R 22438 23746196

CMS O 77365 23978490 09717631500R 26861155

Sr.DPO O 22318 23744845 09717631600R 22284 23340449

Sr.DFM O 22046 23742697 09717631100R 32017 23231340

IMPORTANT TELEPHONE NUMBERS OF AMBALA DIVISION.Designation Rly.

(034)DOT(0171)

Mobile

DRM O 22000 2610800 09729539000R 22050 2610811

ADRM O 22002 2610531 09729539001R 22052 2610215

Sr.DOM O 23700 2610553 09729539900R 23750 2611909

Sr.DSO O 23900 2611102 09729539905R 23950 2610685

Sr.DME O 23300 2610053 09729539401R 23350 2610627

Sr.DEE O 22600 2610425 09729539300R 22650 2610929

Sr.DCM O 22400 2610125 09729539950R 22450 2610878

Sr.DEN O 23000 2610851 09729539200R 23050 2610672

Sr.DSTE O 24100 2610196 09729539800R 24150 2611196

DSC O 24000 2611070 09729539700R 24050 2611146

CMS O 23500 2610266 09729539500R 23550 2611081

Sr.DPO O 23800 2611103 09729539600

111

R 23850 2610133

Sr.DFM O 22200 2611358 09729539100R 22250 2610134

LIST OF TELEPHONE NUMBERS & E-MAIL ADDRESS OF CSOs AND SR.DSOS

S.No. RailwayHead-quarters

Post Telephone No. (P&T) Fax Mobile

Office Res.1 Central Railway

Mumbai

CSO 022-22620778

022-22822801

022-22822801

9987640590

Sr.DSOMumbai

022-22610654

022-23771475

- 9987645057

Sr.DSO/BSLBhusawal

02582-227004

02582-222077

- 9766341156

Sr.DSO/NGPNagpur

0712-2560128

0712-2565757

- 9766342156

Sr.DSO/PAPune

020-26139548

- - 9766343061

Sr.DSO/SURSolapur

0217-2316002

- - 9766344156

2 East Central Railway

Hajipur

CSO 06224-272874

- 06224- 271037

9771425940

Sr.DSO/DNRDanapur

06115-232249

- 06115-232248

9771449901

Sr.DSO/MGSMughalsarai

05412-255502

0542-255503

0542-255502

9794848907

Sr.DSO/DHNDhanbad

0326-2220531

0326-2220310

0326-2220531

9771426901

Sr.DSO/SPJSamastipur

06274-222149

06274-226660

06274-222149

9771428904

Sr.DSO/SEESonpur

06158-275180

06158-221643

- 9771429904

3 East Coast Railway

Bhubneswar

CSO 0674-2748457

0674-2302780

0674-2748558

9437097020

Sr.DSO/KURKhurda Road

0674-2491404

0674-2491403

0674-2491404

9437094274

Sr.DSO/SBPSambalpur

0663-2533097

0663-2533096

0663-2533097

9437069600

Sr.DSO/WATWaltair

0891-2591033

0891-2750900

0891-2591033

9490186091

4 Eastern Railway

Kolkata

CSO 033-22303948

033-24790134

033-22316059

9002020990

Sr.DSO/HWHHowrah

033-26413791

- - 9002022990

Sr.DSO/SDAHSealdah

033-23542497

- - 9002021990

Sr.DSO/ASNAsansol

0341-2304603

- - 9002023990

DSO/MLDTMalda

03512-269055

- - 9002074996

5 North Central Railway

CSO 0532-2230442

0532-2230577

0532-2435019

9794835902

112

AllahabadSr.DSO/ALDAllahabad

0532-2424614

- 0532-2407702

9794837021

Sr.DSO/JHSJhansi

0510-2440739

0510-2440970

0510-2449826

9794838901

Sr.DSO/AGCAgra

0562-2421025

0562-2421040

0562-2420932

9760536004

6 North East frontier Railway

Guwahati

CSO 0361-2676016

0361-2676017

0361-2676016

9957550730

Sr.DSO/KIRKatihar

06452-231732

06452-234017

06452-231732

9771441730

DSO/APDJAlipurduar

03564-256151

03564-256127

03564-256151

9002052730

Sr.DSO/RNYRangiya

03621-244291

03621-244242

03621-244291

9957554730

Sr.DSO/LMGLumding

03674-263273

- 03674-263273

9957553730

Sr.DSO/TSKTinsukia

0374-2334822

0374-2337422

0374-2334822

9957555730

7 North Eastern Railway

Gorakhpur

CSO 0551-2200835

0551-2201585

0551-2200835

9794840901

Sr.DSO/IZNIzzat Nagar

0581-2515352

0581-2515490

0581-2515352

9760541903

Sr.DSO/LKOLucknow

0522-2233033

0522-2238357

0522-2233033

9794842901

Sr.DSO/BSBVaranasi

0542-2226043

0542-2373334

0542-2226043

9794843901

8 North western Railway

Jaipur

CSO 0141-2725920

0141-2352806

0141-2725710

9001195910

Sr.DSO/Ajmer 0145-2426838

0145-2429655

0145-2426838

9001196901

Sr.DSO/Bikaner 0151-2520207

0151-2230911

0151-2520207

9001197901

Sr.DSO/Jaipur 0141-2207148

0141-2297415

0141-2207148

9001199901

DSO/Jodhpur 0291-2431600

- 0291-2431600

9001198903

9 Northern Railway

New Delhi

CSO 011-23388050

011-26114722

011-23383748

9717631902

Sr.DSO/DLIDelhi

011-23363090

- 011-23346952

971631902

Sr.DSO/FZRFirozpur

01632-244386

- 01632-244708

9779232901

Sr.DSO/LKOLucknow

0522-2234522

- 0522-2234510

9794833050

Sr.DSO/MBMoradabad

0591-241004

- 0591-2429855

9760534901

Sr.DSO/UMBAmbala

0171-2611102

- 0171-2610103

9729539805

10 South Central Railway

Secunderabad

CSO 040-27832342

- 040-27832342

9701370730

Sr.DSO/SCSecunderabad

040-27832290

- - 9701371750

Sr.DSO/HYBHyderabad

040-27820193

- - 9701372750

Sr.DSONanded

02462-223598

- - 9730471750

113

Sr.DSO/BZAVijayawada

0866-2573865

- - 9701373570

Sr.DSO/GNTGuntur

0863-2234184

- - 9701379750

Sr.DSO/GTLGuntakal

08552-226724

- - 9701374750

11 South East Central Railway

Bilaspur

CSO 07752-415404

07752-247044

07752-413911

9752475550

Sr.DSO/BSPBilaspur

07752-247166

07752-268167

07752-247166

9752876550

Sr.DSO/Raipur 0771-2252264

0771-2252131

0771-2252264

9752877550

Sr.DSO/NGPNagpur

0712-2520253

- - 9730078550

12 South Eastern Railway

Kolkata

CSO 033-24396370

033-24397858

033-24391038

9002080660

Sr.DSO/KGPKharagpur

03222-257950

03222-255770

03222-221226

9002081904

DSO/ADAAdra

03521-244585

03521-244537

03521-244585

9002083870

Sr.DSO/CKPChakradharpur

06587-236668

06587-236434

06587-236438

9771482901

DSO/RNCRanchi

0651-2600086

- 0651-2600086

9771484990

13 South Western Railway

Hubli

CSO 0836-2289813

0836-2362817

0836-2289842

9731665730

Sr.DSO/SBCBangalore

080-22874622

- 080-22874622

9731666730

Sr.DSO/MYSMysore

0821-2427983

0821-2410812

0821-2427983

9731667730

DSO/UBLHubli

0836-2289915

0836-2289975

0836-2289915

9731668730

14 Southern Railway

Chennai

CSO 044-25354233

28271157 25355471 9003060940

Sr.DSO/MASChennai

044-25353685

28276538 25346228 9003161901

Sr.DSO/TPJTiruchirapalli

0431-2460374

- 0431-2460374

9003864902

Sr.DSO/SASalem

0427-2440127

- 0427-2440217

9003956926

Sr.DSO/MDUMadurai

0452-2308680

0452-2308681

0452-2308680

9003862947

DSO/PGTPalakkad

0491-2555326

- 0491-2555326

9746763926

DSO/TVCTiruvananthapuram

0471-2326386

- 0471-2326485

9746769990

15 West Central Railway

Jabalpur

CSO 0761-2627627

- 0761-2629384

9752415650

Sr.DSO/JBPJabalpur

0761-2678418

0761-2604008

- 9752418901

Sr.DSO/BPLBhopal

0755-4001574

0755-5001475

0755-2488306

9752416901

Sr.DSO/KTTKota

0744-2467044

0744-2467045

0744-2467044

9001017901

16 Western Railway

CSO 022-22055205

022-22020458

9004490730

114

MumbaiSr.DSO/BCTMumbai

022-23078984

022-22825415

022-23078984

9004499020

Sr.DSO/BRCVadodra

0265-2641925

- - 9724091730

Sr.DSO/ADIAhmadabad

079-22205005

- 22205005 9724093730

Sr.DSO/RTMRatlam

07412-221617

07412-236388

07412-221617

9752492730

Sr.DSO/RJTRajkot

0281-2476637

0281-2476456

0281-2476637

9724094902

115

APPENDIX - BTELEPHONE NOS. OF SENIOR OFFICERS OF RAJASTHAN GOVT.Sr. No.

Designation Tel. Nos (Office) Tel. Nos. (Residence)

1. Chief Secretary 2227114 25613242. Addl. Chief Secretary 2227587 27060863. Secy. (CM’s Secretariat) 22273084. Addl. Secretary (Home) 22276605. DG (Police) 2606657/2607735 2561688 / 25652246. ADG (Railway) 2601394 25910017. Commissioner (Information and

PR)2227057 2201210

8. Secy. (Medical Health & FP) 22278519. Secy. (Medical / Education) 222750910. Director (Medical Health) 2225653 2227428811. Principal Secy. (Food & Relief) 2227110 2622281TELEPHONE NOS. OF SENIOR OFFICERS OF HARYANA GOVT.Designation Office STD

CODE (0172)Residence STD CODE (0172)

Mobile Fax

Chief Secretary 2740118 2748345 - 2740317Principal staff officer 2740118 - - 2740317Principal secretary (CM’s Secretariate)

2740945 - 9988602786 2740774

Sr.Secretary (CM’s Secretariate)

2740875 2708224 - 2740526

Secretary (Home) 27940926 2794918 9872858855 2741438,

DGP 27402392583281

2777279 09876795090 27402392587529

Drictor(Information&PR) 2740335 2726522 - 2741487Jt. Secretary Information&PR)Secretary(Coordination) 2740960 2545631 - 2740526Secretary (Medical,Health&FP)

2711706 - - -

DIG/Rly at UMB (0171) 26432532641982

2610004 - 26432532641982

Secretary Disaster Management 2711925 2747345 9815970530 -

Relief Commissioner 2711925 2713613 9316121799 - TELEPHONE NOS. OF SENIOR OFFICERS OF PUNJAB GOVT.Designation Office STD

CODE (0172)Residence STD CODE (0172)

Mobile Fax

Chief Secretary 27401562740860 2747034 9815555606 2742488

Secretary (Home) 2741387 2794900 9815722260 - DGP 2743272 2743444 9646700331 - Secretary Disaster Management 2740173 2543390 9501670002 -

Relief Commissioner 2743854 2548604 - -

116

APPENDIX - CTelephone numbers of civil authorities

S.N

District Designation

Officer Name Jurisdiction Office Residence Mobile

1 BKN 0151 DC ARTI DOGRA BKN-SDGH BKN-AS BKN-NKRA

2226000 2226001 9460387270

2 BKN 0151 SSP SANTOSHKUMAR CHALKE

BKN-SDGH BKN-AS BKN-NKRA

2226111 2226112 9414948849

3 HMH 01552 DC PURAN CHAND KISHAN

PGK-DABN AUS-NHR SRKN-DPK

260001 260002 9414026627

4 HMH 01552 SSP SARAD KAVIRAJ

PGK-DABN AUS-NHR SRKN-DPK

260003 260004 9983900000

5 SGNR 0154 DC R S JAKHAR SDS-SGNR-SOG RJS-RMH

2445001 2445005 9414236229

6 SGNR 0154 SSP HARI PRASAD SHARMA

SDS-SGNR-SOG RJS-RMH

2443000 2443001 9414006767

7 CUR 01562 DC Smt. ARCHANA SINGH

BIGA-RMB SDMK-JUP

250806 250805 9001955777

8 CUR 01562 SSP RAHUL KOTUKI

BIGA-RMB SDMK-JUP

250804 250803 9950445566

9 BTI 0164 DC BASANT GARG BMK-BWBRMN-BTI-SGA

2219042 2212789 7589033333

10 BTI 0164 SSP INDER MOHAN SINGH BHATI

BMK-BWBRMN-BTI-SGA

2219101 2219100 7508018000

11 SSA 01666 DC NIKHIL GAJRAJ

DNG-KNL MBYENB

248890 248870 9466100161

12 SSA 01666 SSP ASHWINI SHENVI

DNG-KNL MBYENB

247212 247400 8814011600

13 FTB 01667 DC N K SOLANKI BHT 230001 230003 987194091914 FTB 01667 SSP Mis SANGEETA

KALIABHT 230005 230006 8814011700

15 HSR 01662 DC Dr.CHANDRASHEKHAR KHARE

HNS-ADRCRW-SWNI

232045 233925 8295111444

16 HSR 01662 SSP SATENDAR KUMAR GUPTA

HNS-ADRCRW-SWNI

231401 232306 8814011300

17 BNW 01664 DC Dr SAKET KUMAR

CKD-JKZLHU-PVZ BMLL

243535 243333 9467445599

18 BNW 01664 SSP RAKESH ARYA CKD-JKZLHU-PVZ BMLL

243700 245588 8814011400

19 ROK 01262 DC SHEKHAR VIDYARTHI

KLNK-LHLL 228100 245588 8199011111

20 ROK 01262 SSP SHASHANK ANAND

KLNK-LHLL 256230 247100 9996781001

21 JJR 01251 DC DR. ANSAJ SINGH

JRL 252300 252446 8053121100

22 JJR 01251 SSP SUMIT KUMAR JRL 225368 254343 893050060023 RE 01274 DC DR. YASH

GARGDZB-KSI 225368 225246 8199955777

24 RE 01274 SSP MANVEER SINGH

DZB-KSI 222790 251200 9416900400

25 MHRG 01282 DC ATUL KUMAR DIWEDI

KNNK-STNL 254000 251200 9466123223

26 MHRG 01282 SSP BALVANT SINGH RANA

KNNK-STNL 251022 251122 9729996500

27 JU 0291 DC PREETAM JASVANT

SIRD-PLC 2650322 2650344 9636991122

28 JU 0291 SSP HARENDAR MAHAVAR

SIRD-PLC 2650702 2650703 9828500401

117

APPENDIX - DNDRF Head Quarter

Name Designation Address Tele. Fax. Mobile

O P Singh DG Directorate General (NDRF) Sector1, R K Puram,New Delhi -66

011-26712851

011-26105912

011-26107953

Sandeep Rathore

IG Directorate General (NDRF)Sector-1 R K Puram,New Delhi -66

011-26160252

011-26105912.

09540610101

Manish Kumar

Dy Commandant

Directorate General (NDRF)Sector-1 R K Puram,New Delhi -66

011-26107921

011-26105912.

08860136649

Sudhir Thapa

Inspector ControlRoom

Directorate General (NDRF)Sector-1 R K Puram,New Delhi -66

011-26107953

011-26105912.

09711448595

APPENDIX - ENDRF Battalions

S.N. Name/Desig. Of the Commandant Office Mobile FAX Nos.

1. Sh. A.K.Singh, Commandant 128th BSF,Guwahati(Assam)(1st Bn NDRF)

0361-28402840361-2843406

09435545951 0361-2840284

2. Sh. Sandeep Saran, Commandant 106th BSF, Kolkata (West Bengal) (2nd Bn NDRF)

033-25264302 08017166658 033-25264394

3. Sh. MK Yadav, Commandant, DM1, CISF, Mundali (Orissa) (3rdBn NDRF)

0671-2879710 09437964571 0671-2879710

4. Sh.MK Verma, Commandant, DM2, CISF, Arrakonam (Tamilnadu). (4th Bn NDRF)

04177-24626904177-203050

09442105169 04177-246594/246633/246644

5. Sh. , Commandant, 145 CRPF, Pune (Maharashtra). (5th Bn NDRF)

6. Sh.RSJoon Commandant, 146 CRPF, GandhiNagar (Gujrat) (6th Bn NDRF)

079-23202540079-23202539

09428826445 079-23201551

7. Sh. Jaideep Singh, Commandant 27th ITBP,Bhatinda(Punjab)(7thBn NDRF)

0164-22460300164-2246570

0941780203109417802032

0164-2246570

8. Sh. PK Srivastav Commandant 6th ITBP, Kamla Nehru Nagar Sector-19 Gaziabad (UP) (8th Bn NDRF)

0120-2766013 0120-2766618

09968610011 0120-2766618

9. Sh.S.S.Guleria Commandant 9th Bn NDRF,Bihata Patna, Bihar

06115-253942 08986909490

06115-253939

118

10. Sh.ParshantDharCommandant,10thBn NDRF, Malkangiri,Vijaywara(AP)

09419217790 0941921779001955-252646

119

APPENDIX - FINTEGRATED DEFENCE STAFF (011)

Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. Fax

DCIDS (Ops) 23013947E-35886

23017339E-35887

- -

ACIDS (Jt.OPs) 23011442E-35894

25692915 9971200297 -

DACIDS (OPs Lgs) 23005134 29230114 9871631921 23005137Dir. (OPs Lgs) 23005126 23070942 9953778352 23005226Jt. Dir (OPs Lgs) 23005133 28050533 9650536409 23005226OPs Room (HQr IDS) 23005131 - - 23005137

ARMY HQR (EXCHANGE NOS-(011- 23010131/(23018197 Directory)Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

Reception 26196220 23018197 26172861

- - -

DGMO 23011506 23011506 - 23011506ADGMO (A) 230116611 24615208 - 23011617ADGMO (B) 23014891 26142269 - 23011617Dir.MO-6 23018034 - 23011617GSO-I MO-6 23019739 - 23011617Dir OL - 2 23335218

2301853023339055 -

AIR HQR (EXCHANGE NOS- 011-23010231)Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

ACAS (Ops) 2301442423010231/7528

24672974 23017627

PD Ops (Off) (T&H) 23110231/755923016354

23016354

Dir. Ops (T) 23010231/75452305857

- 23016354

Dir. Ops (H) 23010231/7551 - -JD Ops (LS) 23010231/7546 - 23016354JD Ops (H) 23010231/7552 - 23792973

NAVAL HQR (EXCHANGE NOS- 011-23010121/ 23014167)Name of officers/ Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

Reception 23011400Dir. 230111766/725/639

23007348ACNS (IW &OPS) 23011477 230136886 -PDNO 23011706DNO 23010503 -

120

OPS Room N.Delhi STD -011Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No.

FAX

Army OPS Room 23011617 - -Air OPS Room 23013680 - -Naval OPS Room 23011252

23013540ExchangeSupervisor- -- -

NIDM N.Delhi STD -011Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

Prof Santosh Kumar, ED 23702445 09810006197 23702446

COAST GUARD HQ N.Delhi STD 011Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

Dy.Dir. General 23387361 - - -Dy.Dir. General (Security) 23387237 - - - Comdt . (JD Ops- II) 23382695

2307399526149516 9871829447 23383196

Ops- Room (CG-HQ) 2338493423383999

- - 23383196

D.G. SHIPPING Mumbai (O22)Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. FAX

DG 22613156 22673827 - 22626756Jt. DG. 22614911 - 22692416Dy.Dir. General 22632301

22612381 22656311

- - -

Nautical Advisor 22670863 - 09769404098 22694352DG COM Centre 22610606

22614646 22611003

9821823704 - -

TELEPHONE NOS. FOR SEEKING AIR SUPPORT IN CASE OF RAILWAY DISASTER Sr. No. Designation Office Residence

1. Director (Oprational Logistics) /HQ Integraeted Defence Staff New Delhi

011-2301789709312319011

-

2. NAVAL HQ (WAR ROOM) Dir. Of Naval Operation.

011-23011253 -

3. Duty Officer (Maritime Operation Center) HQ-WNC Mumbai

022-22663030 -

4. Air Force Exchange 022-23714982/022-23714963

-

5. Naval Exchange. 22663030/22664949 22751126/22053057

-

6. Military Exchange Coast Guard /GOCNCM & G Area Army

22151701 -

121

OTHER AIRLINESSr. No. Designation Office Residence

1. Pawan Hans Helicopters Ltd. Juhu Aerodrome S.V. Road, Vileparele (W) Mumbai.

022-26151138 26151139 26151877

9869287850

2. Deccan Chartered Ltd. Hanger No. Juhu Aerodrome Mumbai-49.

022-26611601 26611602

9820231665

3. Executive Airways Pvt. Ltd. Malkani Chambers, Off Nehru Road Near Domestic Airport, Vileparle (E) Mumbai

022-26193000 26175624 26163430

-

HIRING OF HELICOPTER: Secretory to GM is nominated officer for arranging helicopter site. His contact number are:

Designation Rly Phone DOT MobileOff Res. Off Res.

Secy to GM 25003 2725801 9001195003

122

APPENDIX - G

LIST OF IMPORTANT HOSPITALS OVER BIKANER DIVISION Note: 1. For seeking immediate medical assistance, fire prevention and police

assistance please call 108 (National Rural Health Mission) Rajasthan State Coordinator Sh. Kamal Saini 09001792954, 0141-2701108 2. For Haryana state call 102 3. For Punjab state call 108 coordinator Sh. Rohit Khatri 07307475507

Stat

ion

/ STD

Cod

e

Nam

e of

Hos

pita

l &

A

ddre

ss

No.

of d

octo

rs

Nam

e o

f pe

rson

s t

o be

con

tact

edTelephone No. Facilities

Dis

tanc

e in

Km

s. fr

om

stat

ion

Maj

or

Ope

ratio

n C

harg

es

Maj

or

Ope

ratio

n C

harg

es

Per d

ay b

ed c

harg

es

REM

AR

KS

     

No.

of b

eds

X- R

ay

Ambulance

OperationST

D C

ode

Offi

ce

Res

iden

ceBKN

Rly. Divl. Hospita, LGH 14

Chief Medical Supdt. -Mob. No. 90011-97500 0151

44900 (Rly) 2212394

44901 (Rly) 2241106 100

Yes

Yes

Yes 1       Govt./Mil.

BKN Rly. Dispensary, BKN

3 Medical Officer I/c of Health

0151 44950 (Rly) 2544021

44951 (Rly) 2545019

2 - - - 0.5       Govt./Mil.

123

UnitMob. No. 90011-97502

BKN

P.B.M. Hospital

300 Principal 0151 2525312

2527860 1650

Yes

Yes

Yes 0.5       Govt./Mil.    0151 2226304

BKN

Kothari Hospital (KMRI) 25

Dr. Rajendra Kothari 0151 2207851 2200385 200

Yes

Yes

Yes 3 5500 2700 100 Pvt.

BKNM.N. Hospital 12

Dr. RL Solanki 0151 2544122 2201063 150

Yes

Yes

Yes 2 6000 2000 125 Pvt.

BKNMilitary Hospital 25

Colnel 0151 2522205ex-2485, 2486

100

Yes

Yes

Yes 6      

Govt./Mil.  0151 2522202                  0151 2522201                

BKN

Tanveer Malawat Hosp. 15

Dr. Tanveer Malawat 0151 5120405 - 50

Yes

Yes

Yes 3 10000 5000 150 Pvt.

BKN

Matra Shishu Hospital   MO 0151 22263314   60

Yes

Yes

Yes 2        

BKN

Air Force Hospital, Nal 3 Colnel 0151

2527000 ex-204, 205 2547945 ex- 239 25

Yes

Yes

Yes 11       Govt./Mil.

BKNSmt. Ancha Bai Hospital 20

Dr. Vishwa nath 0151 2529784 2232706 75

Yes -

Yes 2       Govt./Mil.

BKN

S.D.M.Govt. Satellite Hospital 21 M O I/c 0151 2226348 2523865 100

Yes

Yes

Yes 3       Govt./Mil.

BKN Chalana 15 Dr. 0151 2230951 2230952 120 Y Y Y 5 8500 2200 100 Pvt.

124

HospitalHarbans Chalana

es

es

es

KLYT PHC 3 MO i/c  

941422276294144267609414511654                    

KLYTBalaji Hospital 1 MO i/c   9214774157   1                

KLYTChalana Hospital 1 MO i/c   9414137941                    

NPS 0151

Govt. Hospital 5 M O I/c 0151 2762479 - 30

Yes - - 3       Govt./Mil.

SDF 01566

Govt. Hospital 1 M O I/c 01566 250253 - 4 - - - 4       Govt./Mil.

SDGHGovt. Hospital 6 M O I/c 01565

224150223375                    

SDGH

Acharya Tulsi Medical & Research Centre 3 M O I/c 01565 222379   20

Yes

Yes

Yes 1       Govt./Mil.

SDGH

Raj Roop Pooglia Clinic 1 M O I/c 01565 222845 222845 2

Yes - - 1       Pvt.

SDGH

Dr. S.R. Chaudhary Clinic 5 M O I/c 01565 222666 222121 5 - - - 1       Pvt.

RJR

T.D. Community Health Centre 5 M O I/c   232562PP - 30 - - - 0.5       Govt./Mil.

RTGH Railway Hospital

1 Medical Officer I/c of

01567 846224 (Rly) 222090

846224 (Rly) 222090

- - - - 0.3       Govt./Mil.

125

Health Unit

RTGH

Pawar Nursing Home 1

Dr. B.S. Panwar   9828599502

9828599502 5 - - - 1        

RTGH

Suraj Mal Jalan Hospital 6

Dr. Gopal Sharma 01567

222330 222329222387 222387 100

Yes

Yes

Yes

0.25       Govt./Mil.

SRDR 01564

Civil Hospital 4 M O I/c 01564 220055

9414404572 40

Yes -

Yes 0.5       Govt./Mil.

CUR

Railway Dispensary 1

Medical Officer I/c of Health Unit Mob. No. 90011-97511

01562 41224 (Rly)41225 (Rly) 1 - - - 0.3

      Govt./Mil.    01562 2E+06            

CURD.B. Hospital 36

MS Incharge 01562

250333 250260250819 252379 150

Yes

Yes

Yes 1       Pvt.

CUR

H. N. Nursing Home 2 MO I/c 01562

250763250525

9414084525 20

Yes

Yes

Yes 1 7500 750 75 Pvt.

CUR

Sheela Maternity Hospital 2

Dr. Rakesh Goyal 01562 257648 252044 25

Yes -

Yes 0.5       Pvt.

CUR

MRM Chaudhary Hospital 1

Dr. B.K.Chaudhary 01562 256501 250833 40

Yes

Yes

Yes 2 5000 500 150 Pvt.

CUR Govt.Maatra and Shishu Kalyan

5 MO Incharge

01562 252891 - 20 - - Yes

2       Govt./Mil.

126

Kendra

CUR

Seela Goyal Memomiral Heart & Gen. Hospital 3

Dr. Prem Parkash Goyal 01562 255891 250091 20

Yes

Yes

Yes 1       Pvt.

SDLP

Railway Dispensary 1

Medical Officer I/c of Health Unit

01559 847224 (Rly)847225 (Rly) 1 - - - 0.4

 

   

Govt./Mil.      222040                

SDLP

Govt. Referral Hospital 4

Dr. Jai Lakhtakia 01559 224804 - 20

Yes

Yes

Yes 1.5       Govt./Mil.

SDLPP.P. Centre, Sadulpur 2

Dr. Mohan Lal Meena 01559

222355224500   20

Yes -

Yes 0.5        

SDLPMangal Hospital 1 Dr. Sarita 01559 223108   25

Yes -

Yes 2        

SDLP

Bhagwani Devi Hospital 2

Dr.N.M.Sharma 01559 222081 - 60

Yes

Yes

Yes 1 8000 2500 100 Pvt.

SDLP

Soni Nursing Home 2

Dr. Ram Avatar 01559 222287 - 35

Yes

Yes

Yes 0.5 8000 2500 100 Pvt.

SDLPJain Nursing Home 1 Dr. Vinod 01559 222357   12

Yes -

Yes 1.5        

SDLP

Rohilla Nursing Home 1

Dr. Hari Ram 01559 224644   10

Yes -

Yes 1        

SDLP Kishapuria 2 Dr. Shanti 01559 222227   15 Y - Y 1.5 4000 1500 50 Pvt.

127

Hospital Kumares

es

LHUCivil Hospital 1

Dr. Anil Gupta 01252 258211 258211 33

Yes -

Yes 1       Govt./Mil.

LHUIshwar Hospital 1

Dr. Ishwar Singh 01252 258270 - 15 - - - 0.5 9000 3000 100 Pvt.

LHU City clinic 1Dr. V.K. Jain 01252 258260 258299 7 - - - 0.5       Pvt.

SAWN

Public Health Clinic 2

Dr OM Prakash Saini 01252 254011 258501 5 - - - 0.5       Pvt.

STNLCivil Hospital 1

Dr.S.S.Sarowa 01285 231392 - 6 - - - 1       Govt./Mil.

STNLMittal Hospital 2

Dr.B.d.Mittal 01285 231010 - 10

Yes - - 1        

STNLKhatri Hospital 1

Dr. Bhag Mal Khatri 01285 231359 - 10

Yes - - 1       Pvt.

MHRGCivil Hospital 9

Dr. Ranvir Singh 01285 220292 - 24

Yes -

Yes 1       Govt./Mil.

MHRGSarbati Devi Hospital 9

Dr. Surat Singh 01285 220122 220122 50

Yes -

Yes 1.5 8000 2500 100 Pvt.

MHRGChandra bati Hospital 2

Dr. Gajendra 01285 220256 220256 12

Yes - - 1       Pvt.

MHRGRam Hospital 4 Dr. Ram 01285 220672 220672 10

Yes - - 1.5       Pvt.

MHRG Bhawani Devi

3 Dr. S.S. Yadav

01285 221404 - 10 Ye

- - 2       Pvt.

128

Hospital s

MHRGLamboria Hospital 1

Dr.M.P. Lamboria 01285 220354 - 5

Yes - - 2       Pvt.

MHRGCharitable Eye Hosp. 3

Dr. A.K. Sharma 01285 220453 - 16

Yes -

Yes 3       Pvt.

KNNKCivil Hospital 1

MO Incharge 01285 235112 235835 12

Yes -

Yes 1.5       Govt./Mil.

KNNKAshoka Hospital 1

Dr.Ashok Sharma 01285 235304 235304 10

Yes - - 2       Pvt.

KNNK

Narendra Nursing Home 1

Dr.Narendra Sharma 01285 235177 235177 20 - - - 1.5       Pvt.

KNNKSwami Hospital 1

Dr.S.K.Sansanwal 01285 235678 235216 16

Yes - - 1       Pvt.

DZB Civil Dispensary 1

MO Incharge 0124 2308751 2306389 6 - - - 0.5       Govt./Mil.

RE

Railway Hospital, Rewari 3

MS Incharge 01274

47224 (Rly) 225154

47225 (Rly) - 20

Yes - - 0.1       Govt./Mil.

RECivil Hospital 11

MS Incharge 01274 254743 253811 50

Yes

Yes

Yes 1

      Govt./Mil.        01274 256769            

RE

Yadav Nursing Home 2

Dr.Ishwar Yadav 01274 253452 - 25

Yes

Yes

Yes 1 10000 3000 150 Pvt.

REKomal Eye Hospital 6

Dr.Tara Saxena 01274 255920 254780 40

Yes

NO

Yes 0.5       Pvt.

129

REKalawati Hospital 3

Dr.Narendra Yadav 01274 222967 222967 40

Yes

Yes

Yes 3 9500 2500 100 Pvt.

REVidhya Sagar Clinic

2 Dr. V.N.Saxena

01274 253964 - - - - - 0.3       Pvt.

RESurendra Hospital

2Dr. Surendra

01274 225020 - 10 Yes

Yes

Yes

0.5 7500     Pvt.

RE Agarwal Nursing Home

4Dr.B.P.Agarwal

01274 222649 222649 5 Yes

Yes

Yes

0.5       Pvt.

KSI Civil Hospital 2

MO Incharge 01259 275105 - 5 - - - 2       Govt./Mil.

KSI Chetana Hospital

2 Dr.Yadvendra Yadav

01259 275011 - 5 Yes

- - 0.5       Pvt.

KSI Loknath Hospital

2Dr.Udai Prakash

01259 275121 276134 6 Yes

- - 0.5       Pvt.

KSI Maya Hospital

4Dr. Deepak

01259 9416283131 - 5 Yes

- - 0.5       Pvt.

CKDCivil Hospital

6 MO 01250 220019 222500 30 Yes

Yes

Yes

2       Govt./Mil.

CKDSharma Hospital

3Dr. R.C. Sharma

01250 220233 - 5 Yes

- - 1       Pvt.

CKDKhetan Heart Care

1Dr. S.K. Khetan

01250 220337 - 5 Yes

- - 0.5       Pvt.

CKD Swarswati Hospital

2 Dr. Vijay Sharma

01250 221199 - 5 Ye

- - 1       Pvt.

130

s

CKDKumar Hospital 1

Dr. Ram Kumar 01250 220519 - 6

Yes - - 1       Pvt.

BNWCivil Hospital 28

MO Incharge 01664 242110 242160 300

Yes

Yes

Yes 0.5       Govt./Mil.

BNW

Arora Nursing Home 2

Dr. Bhim Sen 01664 242043 243300 15

Yes -

Yes 1.5 10000 3000 100 Pvt.

BNW

Bhishm Nursing Home 3

Dr. Bhishm 01664 243070 243571 6

Yes -

Yes 1       Pvt.

BNWBhardwaj Hospital 3

Dr. S. Bhardwaj 01664 241337 244211 30

Yes -

Yes 3 8500 2500 100 Pvt.

BNWChug Hospital 3

Dr. Renu Chug 01664 244567 - 30

Yes -

Yes 2 10000 3000 125 Pvt.

BNW

Gullia Nursing Home 2

Dr. Sheela Gullia 01664 241239 248469 20

Yes -

Yes 2 10000 3000 100 Pvt.

BNWSharma Hospital 1

Dr. B.N. Sharma 01664 241218 246156 15

Yes -

Yes 2 10000 3000 100 Pvt.

KLNKCivil Hospital 5

MO Incharge 01258 222447 - 15

Yes -

Yes 1.2       Govt./Mil.

KLNK Uttam Clinic 2Dr. Satish Chug 01258 222466 - 10

Yes -

Yes 1       Pvt.

KLNKKhurana Hospital 2

Dr.K.L.Khurana 01258 222523 - 5

Yes - - 1       Pvt.

131

KLNKGurunanak Clinic 1

Dr. Ajit Pal Singh 01258 222474 - 2 - - - 1       Pvt.

KLNKPawan Hospital 2

Dr. Pawan Kumar 01258 222776 - 10

Yes - - 1.1       Pvt.

KLNKHarish Hospital 1

Dr. Dayanand 01258 223150 - 7

Yes - - 1       Pvt.

ROKRly. Dispensary 1

Sr. DMO Incharge 01262 243275 230 Rly. - - - - 0.1       Govt./Mil.

ROK P.G.I.M.S.250

Dr. BR Arora 01262 244491 - 1200

Yes

Yes

Yes 3       Govt./Mil.

ROK

Malabar Health Centre 3

Dr.B.R.Arora 01262 251111 249423 18

Yes - - 1 10000 4500 150 Pvt.

ROK

Moda Nursing Home 2

Dr.(Smt.) K.L. Moda 01262 245123 249085 15

Yes - - 0.5 9500 4500 100 Pvt.

BWKGeneral Hospital 2

MO Incharge 01664 233130 - 24

Yes -

Yes

0.75 10000 4500 150  

BWKYadav Hospital 1

Dr. Sat Beer Yadav 01664 - 285728 2 - - -

0.75        

BWKArora Hospital 2

Dr.Jagdish Arora 01664 233055 233077 5 - - - 1        

BWKBhardwaj Hospital 1

Dr. D.V. Bhardwaj 01664 233071 233071 6 - - - 1        

HNSCivil Hospital 10

MO Incharge 01663 254096 254262 50

Yes

Yes

Yes 1       Govt./Mil.

HNS Malik Hospital

1 Dr. S. S. Malik

01663 256956 - 35 Ye

Ye

Ye

1 10000 5000 150 Pvt.

132

s s s

HNSShinghla Hospital 2

Dr. Ashok Shinghla 01663 259387 254187 25

Yes

Yes

Yes 2 10000 5000 150 Pvt.

HNSKali Devi Hospital 6

Dr. Sandeep Suri 01663 259870 - 25

Yes

Yes

Yes 2 12000 5000 100 Pvt.

HNSAnand Hospital 3

Dr. Om Prakash 01663 254452 - 25

Yes

Yes

Yes 2.5 10000 5000 100 Pvt.

HNSChem Hospital 2

Dr. R. Chem 01663 256957 - 15

Yes -

Yes 2.5 10000 5000 100 Pvt.

STDMilitary Hospital 14 Colnel  

220013to16 ex. 2615 ex.-2600 45

Yes

Yes

Yes 1       Govt./Mil.

HSRRly Health Unit 1

Medical Officer I/c of Health Unit 01662

843224(Rly) 232815

843225(Rly) 1 - - - 0.2       Govt./Mil.

HSR

Civil/General Hospital 25

MS Incharge 01662

278158 278153

278159 278157 200

Yes

Yes

Yes 2       Govt./Mil.

HSRT.B. Hospital 10

MS Incharge 01662

278150 278152 278179 171

Yes

Yes

Yes 2.5       Govt./Mil.

HSR

Agroha Medical College 25

MS Incharge 01662

281193 281194 281197 500

Yes

Yes

Yes 20       Govt./Mil.

HSRJindal hospital 22

Dr.Adarsh Sharma 01662

221700 220169

220511 222303 450

Yes

Yes

Yes 3 9500 4500 100 Pvt.

HSR Sapora 1 Dr. M.R. 01662 233230 233220 50 Y N Y 2 9500 4500 100 Pvt.

133

Hospital Saporaes o

es

HSRC M C Hospital 25

Dr. H. C. Popli 01662

9896032360237476 226720

231833 232833 100

Yes

Yes

Yes 1 9500 4500 100 Pvt.

HSRHoly Hospital 2

Dr. Ajay Singh 01662

247727 249963 250647 50

Yes

Yes

Yes 2

100004500 100 Pvt.

HSR       01662   238036               Pvt.

HSRMalik Hospital 3

Dr. R. S. Malik 01662

233115 231815 233115 15

Yes

Yes

Yes 1 9500 4500 100 Pvt.

HSRSevak Sabha 13

Dr. Mahesh Chhabra 01662 236380 234478 60

Yes

Yes

Yes 2

9500 4500 100 Pvt.HSR       01662 236460            

HSRCity Hospital 6

Dr. Ajay Chaudhary 01662 245610 249811 70

Yes

Yes

Yes 3 9500 4500 100 Pvt.

HSRChura Mani Hospital 10

Dr. Abha Kalra 01662 231914 236321 100

Yes

Yes

Yes 2 9500 4500 100 Pvt.

ADRCivil Hospital 6

MO Incharge 01669 242088 242036 50

Yes

Yes

Yes 0.5       Govt./Mil.

ADRRajendra hospital 1

Dr. R.N. Singh 01669 242116 243837 10

Yes -

Yes 0.5       Pvt.

ADRNegarmal Hospital 1

Dr. Negarmal 01669 243377 242757 10

Yes -

Yes

0.25       Pvt.

ADR

Hetram Bishnoi Hospital 1

Dr. Hetram 01669 242683 242683 6

Yes -

Yes 0.5       Pvt.

134

BHTCommunity Centre 6

Dr. Mahendra Gupta 01667 253011 252320 32

Yes -

Yes 0.2       Govt./Mil.

BHTPratap Hospital 2

Dr. Pratap Singh 01667 252357 252357 7

Yes - - 0.5       Pvt.

BHTShiwoch Hospital 1

Dr. Surendra Siwach 01667 252410 253003 4

Yes - - 0.3       Pvt.

BHT

General Hospital Fatehabad 12

Dr.Darshan Lal Bansal 01667 220024 221991 50

Yes

Yes

Yes 19

      Govt./Mil.                       

BHT

Shiwach Hospital Fatehbad 2

Dr. Viren Shiwach 01667 220880 220880 30

Yes -

Yes 19 9500 4500 100 Pvt.

SSARly. Dispensary 1

Medical Officer I/c of Health Unit 01666 224044 - 0

No

No

No 0.5       Govt./Mil.

SSACivil Hospital 22

Dr. Mohar Singh 01666 240102 240669 100

Yes

Yes

Yes 4       Govt./Mil.

SSAJanta Hospital 6

Dr. Sushil Singhala 01666 221328 228333 65

Yes -

Yes 1.5 9500 4500 100 Pvt.

SSASamgwan hospital 2

Dr. R.S.Sangwan 01666 220469 221769 20

Yes -

Yes 1.5 9500 4500 100 Pvt.

SSATalwar Hospital 2

Dr.Man mohan 01666 221729 223317 25

Yes -

Yes 0.5 9500 4500 100 Pvt.

SSA Satyam 7 Dr. 01666 220696 221296 25 Y - Y 1 9500 4500 100 Pvt.

135

HospitalSubhash Talwar

es

es

        01666 225696 235996          

SSA

Narula Nursing Home 1

Dr.S.P. Narula 01666 220013 242317 20

Yes -

Yes 1 10000 5000 150 Pvt.

KNLCivil Hospital 4

Dr. Bhushan Garg 01696 22263 22715 10

Yes -

Yes 1       Govt./Mil.

KNLDhillon Hospital 1

Dr. M.S. Dhillon 01696 22344 22344 6

Yes - - 0.5        

RMNCivil Hospital 2

MO Incharge 01655 241702 241402 27

Yes -

Yes

0.25       Govt./Mil.

RMN

Pooja Nursing Home 1

Dr. Vijay Singh 01655 240142 240130 17 - - - 1       Pvt.

RMN

Satluj Nursing Home 1

Dr. Tej Ram Garg 01655 240280 240280 8 - - - 1       Pvt.

RMNJain Hospital 1

Dr. Ramesh Jain 01655 240301 - 9 - - - 1       Pvt.

BTIRailway Hospital 1

Medical Officer I/c of Health Unit 0164

3501 (Rly) 2280774

3502 (Rly) 2283535 2 - - - 0.5       Govt./Mil.

BTICivil Hospital 10

MO Incharge 0164 2212221 - 100

Yes

Yes

Yes 2       Govt./Mil.

BTI N.F.L. Hospital

4 Dr. K.C. Swami

0164 2270002 - 25 Ye

Ye

Ye

3       Govt./Mil.

136

s s s

BTIMilitary Hospital 50

Col. Dr. Chittal 0164 2816511 - 700

Yes

Yes

Yes 5       Govt./Mil.

BTIMahavir Eye Hospital 5 Dr. Gupta 0164 2215280 - 60

Yes

Yes - 2       Pvt.

BTI

Delhi Nursing Home 2

Dr. K.K. Sethia 0164 2215746 2221564 15

Yes

Yes - 2 12000 5000 150 Pvt.

MBY

Community Health Centre 7

Dr.G.K.Kataria 01668 222053 230364 30

Yes

Yes

Yes 2       Govt./Mil.

MBYPublic Hospital 1

Dr. C.J. Kaur 01668 222713 222713 15

Yes - - 2       Pvt.

MBYSethi Hospital 1

Dr. S. Sethi 01668 222077 222277 10

Yes - - 1       Pvt.

MBY

Gulati Nursing Home 2

Dr. S.S. Gulati 01668 222065 222365 30

Yes -

Yes 1 10000 5000 150 Pvt.

MBY

Agnihotri Nursing Home 2

Dr.R .s. Agnihotri 01668 22520 222520 25

Yes -

Yes 1 10000 5000 150 Pvt.

MBY

Agarwal Nursing Home 1

Dr. P K. Agarwal 01668 222026 224226 10

Yes -

Yes 1 10000 5000 150 Pvt.

SGRA

Community Health Centre 7

Dr. Sushila Chaudhary 01499 220122 220299 30

Yes

Yes

Yes 0.5       Govt./Mil.

SGRA Agarwal Nursing

1 Dr. O.P.Agar

01499 220088 223788 8 Ye

- Ye

0.5       Pvt.

137

Nome wal s s

SGRA

National Nursing Home 2

Dr. Ramesh Jain 01499 220141 220143 10

Yes -

Yes 0.2 10000 4500 100 Pvt.

SGRA

Bansal Nursing Home 2

Dr. S.R. Bansal 01499 220137 - 10

Yes -

Yes 0.5 10000 4500 100 Pvt.

HMHRailway Hospital 3

Medical Officer I/c of Health UnitMob. No. 9001197504 01552

42224 (Rly) 260891

42225 (Rly) 260891 2

Yes

Yes - 0.2       Govt./Mil.

HMHDistrict Hospital 30

Dr. Sushila Saharan 01552 231399 Nil 150

Yes

Yes

Yes 4.0       Govt./Mil.

HMHGovt. Dispensary 3

Dr. N.L. Aseri 01552

260734 9414094352 - 6 - - - 0.5       Govt./Mil.

HMH

Bansal Nursing Home 2

Dr. P.C. Bansal 01552 260400 260400 10

Yes -

Yes 0.5 9000 4000 100 Pvt.

HMHBombay Hospital 4

Dr.Amar Setia 01552 268859 268459 30

Yes

Yes

Yes 1.5 10000 4500 100 Pvt.

HMH

Chawla Nusing Home 2

Dr.BK Chawla 01552 260426 260426 40

Yes

Yes

Yes 1.5 10000 4500 100 Pvt.

HMHMamta Hospital 2

Dr.KL Garg 01552 260797 260252 25

Yes -

Yes 2 10000 4500 100 Pvt.

HMH Task force 1 Dr.A. K. Gupa

01552 260550 Nil 4 Ye

- Ye

4       Pvt.

138

s s

HMHBeniwal Hospital 1

Dr. O.P. Beniwal 01552 260432 260432 15

Yes - - 1.5       Pvt.

PGK

Community Health Centre 6

Dr.Ajit Singh 01508 233112 - 30

Yes - - 0.5       Govt./Mil.

PGK

Sobati Nursing Home 1

Dr.Anil Kumar 01508 233571 - 10 - - - 0.4       Pvt.

PGK

Janta Nursing Home 1

Dr..Sushil Kumar 01508 233019 - 12

Yes - - 0.5       Pvt.

PGK

Panwar Nursing Home 1

Dr. F. M. Panwar 01508 233192 233786 10 - - - 0.5       Pvt.

SGNRGovt. Hospital 64

MO Incharge 0154 2466309 2460540 300

Yes

Yes

Yes 4       Govt./Mil.

SGNRBahal Hospital 6

Dr. Jarnel Singh 0154 2463280 2464280 22

Yes -

Yes 1.5 10000 5000 150 Pvt.

SGNR

Gupta Nursing Home 5

Dr.N.K.Gupta 0154 2423231 2423231 30

Yes -

Yes 1.5 10000 5000 150 Pvt.

SGNR Pal Hospital 3Dr.Jaspal Kaur 0154 2420684 2425684 8

Yes -

Yes 1.5 10000 5000 150 Pvt.

SGNRTantia Hospital 3

Dr. S. S. Tantia 0154 2422724 2429724 20

Yes

Yes

Yes 2.5 10000 5000 150 Pvt.

RSNRBSF Hospital 1

Dr. Saifali Agarwal 01507 20027 - 15

Yes -

Yes 1       Pvt.

139

RSNR

Community Health Centre 11 Dr.Nanda 01507 220043 - 60

Yes

Yes

Yes 1       Govt./Mil.

RSNR

Indra Maternity Home 2

Dr. SunitaArora 01507 220084 220328 40

Yes

Yes

Yes 1       Pvt.

RSNR

Kalra Nursing Home 3 Dr.Kalra 01507 220339 221298 50

Yes -

Yes 1 9000 4000 100 Pvt.

RSNR

Sharma Nursing Home 2

Dr.Dewagan 01507 220408 - 40

Yes -

Yes 1 9000 4000 100 Pvt.

SOGRly Health Unit 1

Medical Officer I/c of Health Unit 01509

48224Rly

48225Rly 1 - - - 0.1       Govt./Mil.

SOGCivil Hospital 10

MO Incharge 01509 220075 - 30

Yes

Yes

Yes 1.5       Govt./Mil.

SOGMilitery Hospital 30 Colnel 01509 220155 - 200

Yes

Yes

Yes 15      

Govt./Mil.        01509 Ext 6508                  

SOG

Bansal Nursing Home 1

Dr.K.L.Bansal 01509 220338 220448 16

Yes -

Yes 1 9000 4500 100 Pvt.

SOG

Anand NursingHome 1

DR.Anand Chabra 01509 220440 - 7

Yes -

Yes 1       Pvt.

SOGBikaner Hospital 1

Dr.Rajendra Chabara 01509 220345 220445 15

Yes -

Yes 1 9000 4500 100 Pvt.

SOG Bajaj 1 Dr.Sanjay 01509 223041 221041 10 Y - Y 1 9000 4500 100 Pvt.

140

Hospital Bajajes

es

SOG

Jaipur Nursing Home 2

Dr. Arvind Bansal 01509 220558 - 7 - -

Yes 1       Pvt.

SOGArora Care Home 1

Dr. Vijay Arora 01509 220409 - 7 - -

Yes 1       Pvt.

SOGKaushaliya Hospital 1

Dr. Vikas Chabra 01509 225021 - 12

Yes -

Yes 1 9000 4500 100 Pvt.

SOG

Beniwal Nursing Home 1

Dr Vijay Beniwal 01509 224275 220475 6

Yes -

Yes 1 9000 4500 100 Pvt.

SOG

Chugh Nursing Home 2

Dr. Kavita Chugh 01509 221103 220703 14

Yes -

Yes 1 9000 4500 100 Pvt.

LKS

Community Health Centre 1

Dr. Suresh Sharma 01528 222001 - 3

Yes -

Yes 0.4       Govt./Mil.

LKSTrilok Nath Clinic 1

Dr. Triloki Nath 01528 223175 - - - - - 0.3       Pvt.

LKSBhagwan Das Clinic 1

Dr. Bhagwan Das 01528 222110 - - - - - 0.1       Pvt.

APH

Community Helth Centre 5

Dr.Om Prakash 01498 22122 - 30

Yes

Yes

Yes 0.5       Govt./Mil.

APHSharma Hospital 1

Dr. Kailash Sharma 01498 22049 - 3

Yes -

Yes 1       Pvt.

APHDr. S. P. Sharma 1

Dr. S. P.Sharma 01498 22066 - 15

Yes -

Yes 1 8500 4000 100 Pvt.

141

APHDr. Ramesh Yadav 1

Dr. Ramesh 01498 22057 - 3

Yes -

Yes 0.5       Pvt.

ENB

Primary Health Centre 3

Dr. R. K.Gupta 01698 220347 220797 2 - - -- 1       Pvt.

ENBJanta Hospital 2

Dr.R.P.Singla 01698 220053 222146 32

Yes -

Yes 1.2 7500 3000 100 Pvt.

ENB

Gupta Nursing& Maternity Home 1

Dr. Shashi Gupta 01698 220281 220797 16

Yes -

Yes 1.5 7500 3000 100 Pvt.

ENB

Singla Nursing & Maternity Home 2

Dr. Vijay Singla 01698 220350 220350 15

yes -

Yes 2       Pvt.

ENB Jain hospital 1

Dr. Madan Jain 01698 220575 222000 10

Yes - - 1.5       Pvt.

ENBShubham Hospital 2

Dr. Dinesh Gupta 01698 220853 220853 10

Yes -

Yes 0.5       Pvt.

SDMKChaudhary Hospital 1

Dr.Jagveer Chaudhary 01559 240206 - 10 - - - 1       Pvt.

SDMK

Chahar Nursing Home 1

Dr. Jagdish Chahar 01559 240204 - 6 - - -

0.75       Pvt.

TSDVivekanand Seva Samiti 4

Dr.J.K.Mangtani 01504 222118 - 50

Yes -

Yes

0.75 8500 3000 100 Pvt.

TSD Jotwani 2 Dr.Mahes 01504 223449 - 10 - - - 0.2       Pvt.

142

Nursing Home h Jotwani 5

TSDRavindra Hospital 2

Dr. Ravindra Jhillar 01504 223078 - 10 - - - 0.5       Pvt.

TSD

Sharma Nursing Home 1

Dr.Nand Lal Sharma 01504 222288 - 10 - - - 1       Pvt.

TSDGovt. Hospital 3

Dr. Subhas Rajput 01504 223940 - 30 - - - 0.5       Govt./Mil.

TSD

Surana Nursing Home 1

Dr. Ashok Surana 01504 222451 - 15

Yes - - 0.5       Pvt.

NHR

Kishan Lal Thirani Hospital 3

Dr. Chandra Kr. Suthar 01555 220022 220048 50

Yes -

Yes 0.5 8500 3000 100  

NHRGovt. Hospital 2

Dr. Goga Swami 01555 220495 221517 10

Yes -

Yes 1       Govt./Mil.

NHR

Janta Charitable Hospital 2

Dr. Harish Chandra Gupta 01555 220014 220984 20

Yes -

Yes 1 5750 2500 100 Pvt.

NHRBeniwal Hospital 1

Dr. Dilawar Sigh 01555 220526 222326 10

Yes -

Yes 1 5750 2500 100 Pvt.

NHR

Bhindasar Gen.Hospital 1

Dr. Swatantra Singh 01555 220126 220576 6

Yes -

Yes 1 5750 2500 100 Pvt.

143

APPENDIX - H

Important Telephone Numbers of JCB, crane and water suppliers, tentage facilities and transportation

S.N ADEN LIST OF CRANE SUPPLIER AND CONTRACTOR

LIST OF JCB SUPPLIER AND CONTRACTOR

LIST OF WATER SUPPLIER AND CONTRACTOR

LIST OF TENT HOUSES

SUPPLIER MOBILE NUMBER

SUPPLIER MOBILE NUMBER

SUPPLIER MOBILE NUMBER

SUPPLIER MOBILE NUMBER

1 BKN (HQ)

Choudhary crane service Bikaner

9414137680 Chotelal JCB service Bikaner

9982402983 Manohar singh rathore water supplier Bikaner

9950998677 Bikaji tent house Bikaner

9413466691

Radhakishan JCB service Bikaner

9587150555 Chitranjan water supplier Bikaner

9680867614 Radhey shyam tent house Bikaner

9261149250

Willson JCB service Bikaner

9351415552 Ramdev tent house Bikaner

9928922210

2 BKN (L)

Om Parkash Chahar Shop No.32 Rao Bikaji Market Near Roadways Bus Stand Bikaner

9414137680 Om Parkash Chahar Shop No.32 Rao Bikaji Market Near Roadways Bus Stand Bikaner

9414137680 Ghansham Sharma Dhirera

8432624306 7877875732

Gahlot Tent House Near Ms College Bikaner

9414426443 9214880109

Kohri Suppliers

9351202682 9950860074

Kohri Suppliers

9351202682 9950860074

Sawai Singh Tokara Kolayat

9982745011 Dinesh Jha B66 In Front Of Rly.

9414137975 9214418250

144

Hospital LGH

Mahendar Crane Service Rao Bikaji Market Bikaner

Rattan Lal Rampura Basti Bikaner

9680865399 Jai Bhawani Tent House Near LC No. C138 MS College Bikaner

9829081614 9929631121

Chandulal C/O CDO Office LGH

9928379240 Karni Ram Contractor

9460781166 Karni Ram Contractor

9460781166

Chaudhary Crane Service And Earth Movers Bikaner

9414137421 Chaudhary Crane Service And Earth Movers Bikaner

9414137421

Annu Kumar PLC

9983318586 Annu Kumar PLC

9983318586 Annu Kumar PLC

9983318586 Trilok Singh PLC

9414418519

Shiv Kacchawa Kolayat

9828120665 Hari Ram Dhayak Kolayat

9875132047 Durga Prasad Gahlot Kolayat

9982272111 Jai Baba Ramdev Tent House Kolayat

9982271111

3 SOG Deep Cranes Manaksar Chowk Suratgarh

9414092632 9928117381 9414502381

Deep Cranes Manaksar Chowk Suratgarh

9414092632 9928117381 9414502381

Khalsa Water Supplier Suratgarh

9414502442 Baba Ramdev Tent House Old Dhan Mandi Suratgarh

9414630807

Suratgarh Crane Service Manaksar Chowk

9784080666 9509318646

Islam Khan Suratgarh

9950299106 Choudhary Water Supplier Suratgarh

7891617696 9001511697

New Ramdev Tent House Old Dhan Mandi Suratgarh

9414580955 9667073424

145

SuratgarhImran Khan Suratgarh

9660643285 Verma Water Supplier Suratgarh

9660879403 Guru Nanak Tent House Old Dhan Mandi Suratgarh

9414381113 9414381114

Maa Bhagwati Water Supplier Suratgarh

9660606311 9351420402

4 RTGH M/S JP Construction Churu (Subhash Sharma)

9672372821 9672372824

M/S JP Construction Churu (Subhash Sharma)

9672372821 9672372824

M/S JP Construction Churu (Subhash Sharma)

9672372821 9672372824

M/S JP Construction Churu (Subhash Sharma)

9672372821 9672372824

5 SDLP Shankar 9772836072 Ajit Singh 9413674026 Mohan Lal 9414528017 Jangir Tent House

9828875899

Ram Singh 9929944494 Charan Singh

9413360325 Rajesh 9460565661 Kaushik Tent House

9252448708

M/S Aman Construction Prabhat Kali Chuna Udyog Sadulpur

9414421898 M/S Aman Construction Prabhat Kali Chuna Udyog Sadulpur

9414421898 M/S Aman Construction Prabhat Kali Chuna Udyog Sadulpur

9414421898 M/S Aman Construction Prabhat Kali Chuna Udyog Sadulpur

9414421898

6 BNW Jatinder Choudhary CKD

9812028040 9813295040

Jabender KLNK

9830081021 Bhagwat BNW

9416132283 Mohan Tent House BNW

9728700765

Rajesh Hansi

9466735329 Rasal Singh JRL

9813754541 9466626011

Dinesh Kumar MHRG

9416161477 Choudhary Tent House Ckd

9812213287

Kaka Crane JP

9982396309 Ram Pher HNS

9991500900 Ravinder BNW

9896707076 Mahadev Tent House

9813588332

146

MHRGMahadev Crane JCB BNW

9812182874 Manish BNW 9991951079

7 SSA Baldev Grover SSA

9215120008 Baldev Grover Ssa

9215120008 Baldev Grover Ssa

9215120008

Umesh Bajaj SSA

9215120009 Umesh Bajaj SSA

9215120009 Umesh Bajaj SSA

9215120009

Naresh Grover SSA

9215120010 Naresh Grover SSA

9215120010 Naresh Grover SSA

9215120010

Rajender Singh HSR

9416010504 Rajender Singh HSR

9416010504 Rajender Singh HSR

9416010504

Mukesh HSR 9215944504 Mukesh HSR 9215944504 Mukesh HSR 9215944504Prithvi Singh HSR

9416044503 Prithvi Singh HSR

9416044503 Prithvi Singh HSR

9416044503

Satish Sura HSR

9255045278 Satish Sura HSR

9255045278 Satish Sura HSR

9255045278

Jagdish Jangda HSR

9467693665 Jagdish Jangda HSR

9467693665 Jagdish Jangda HSR

9467693665

8 HMH-II

M/S Balaji Crane Service Padampur Road Near Truck Union Pulia SGNR

9414091107 M/S Balaji Crane Service Padampur Road Near Truck Union Pulia SGNR

9414091107 Sudesh Water Suppliers Near Truck Union Pulia SGNR

9828275520 M/S Quality Tent House Near Birbal Chowk SGNR

9829795864 0154247730

M/S Choudhary Crane Service Near HMH-SOG Byepass SGNR

9828750003 M/S Choudhary Crane Service Near HMH-SOG Byepass SGNR

9828750003 M/S Punnu Prem Water Suppliers Sukhadia Circle SGNR

9950488455 M/S Prem Tent House In Front Of Annapurna Hotel Ravinder Path SGNR

9414210417

Jai Balaji 9928020009 Jai Balaji 9928020009 Sukhdev 946068669 Garg Tent 9828099280 147

Crane Service Near Chuna Phatak Sangaria Road HMH

Crane Service Near Chuna Phatak Sangaria Road HMH

Suppliers Near Telephone Exchange Tibbi Road HMH Town

House Near Bus Stand HMH Junction

9828198282

Jagdish Jangra Contractor Company Masra Road In From Animal Hospital ENB

9354789001 9354820349

Jagdish Jangra Contractor Company Masra Road In From Animal Hospital ENB

9354789001 9354820349

Ram Lal Supplier Midnapur ENB

9466684772 Anil Mehta Caterers ENB

9416047585

Bhanu Supplier Sector 9 Ward No. 38 HMH Junction

9414950191 Bharat Tent House Main Market Nohar

9414630550

9 HMH-I

Jai balaji Sangaria road HMH

9928020009 Jai balaji sangaria road HMH

9928020009 Bhanu ram railway contractor

9414950191 Garg tent house

9828099280

Makhan singh

9417728018 Yama motor cycle HMH

9414095443 Bhagwati tent house

9414509786

PK singla 9988105033 Omparkash mistri HMH

9414220592

Sarda JCB MBY

9355605071

Makhan singh

9417728018

148

149

APPENDIX - IImportant telephone numbers of

Transporters and Labour Contractors1. Truck Union/Transportation Sh. Guman Singh15,Kheteswar Market,Ganganagar Road,Beechwal M No 9414138848 -Tele 0151-2203248. Abohar FazilkaRoadline, D-2 Transport Nagar Bikaner M-9214437597TeleNo.015I-2253179,2253074,3297774. JBT India Pvt.:Ltd.D-4,TransportNagar,Bikaner M-94141 3 8 252, T e\e No.015I -2523123,329402,2221160. GoldenTransportCo.C-3,TransportNagar,Bikaner M -9413311451TeleNo,0151-2223103. 2. LabourcontractorSh.ShakeelAhmed-FCIcontractorM No.9414230417 VinodKumar IBL Contractor-M No,9414099019 M. No.9769812959JigarAli Bhutto(R.K.Transport) Dalip Singh(KLYT) M No. 9252626796 3. JCBMachine Bikaner Crane Service & Earth moversMC HotelShopNo,5-6 Rao BikajiMarket,NayaBusstand,BikanerM. No, 9414452015. 9982919250 Choudhary Crane service&, earthmoversShopNo.32,RaoBikajiMktg. BikanerM No. 9414137421. Sh.RamLalContractor-M. No. 9413013475 VishnukumawatContraqtor M.No.9929447623 BabuKhanContractor M.No.9950391973 4. Travelagency Bikaner :(i) Kesari Travels Tele No. 0151-6450291 (ii) AmarTravelsTele No. 0151-6451888 (iii) SharmaTravelsTeleno. 0151- 6450501,2202581,2202582.. (iv) SumanSupeemTravelsTeleNo. 0151- 6550196 (v) Milan Travels Tele No. 0151- 6451105, 22525105. (vi) JamidarTravelsTele No.0151-645 1292,2202880. (vii) ChandraTravelsTele No. 0151-6450917 (viii) Chandra(Junagarh)TravelsTeleNo. 0151- 2542424 (ix) ChauhanTravelsTele No, 0151- 6450120,6450720.,3090259.

150

(x) U K TravelsTele No. 0151- 6451181 (xi) BhawaniTravelsTele No. 0151-6451177. (xii) NaveenTravelsTele No. 0151,6451193 (xiii) NanduTravelsTeleNo.0151-6450525,2520611 (xiv) PanditTravelsTele No. 0151-6451844,3295844 (xv) HoneyTravelsTeleNo. 0151-6451106, (xvi) SwastikTravelsM.No. 9214207471 (xvii) V,K.TravelsTele No. 0151-2209595, M No. 9214205465. (xviii) RathoreTravelsTele No. 015I-2222163. (xix) RathoreHOTravelsTeleNo. 0151- 2222160, (xx) RathoreURMUL Travels TeleNo. 015l-2222162. (xxi) K.aranMaharajaTravelsTeleNo.0151-6451799(xxii) PadamTravelsTele No. 0151- 6451499 (xxiii) MamaTravelsTeleNo.0151-2220902M-9214201220(xxiv) NeelamHOTravelsTeleNo.0151-2530231 (xxv) NeelamJunagarhrraversTeleNo.0l5l-2530230,2547951 (xxvi) PinkiTravelsTeleNo.0151-645I509 (xxvii)MaroriaTravelsTeleNo,0l5l-2209093 (xxviii)ThekedarTravelsM-92l4220201 (xxix) ThekedarSagalpuraTravelsM-92l4204990 (xxx) RameshBhargavaSagalpurTraversM-9252790049 (xxxi) Bajrang (Dungargarh) TravelsTeleNo. 01565224557 M 9413675142 (xxxii) ShantiTravelsRatangarhM-9214964449

APPENDIX - JImportant telephone numbers of Local Media Channels List of the Local ChannelsE. TV Sh. Arvind Kumor 9414594111 2545430 Sh Loxmon Roghov 9652692646 Sh. DheeroiJoshi 9414283722 Doordorshon Sh. Rojesh Nohto,2700739, 2549094, All India Radio Sh. Bhogiroth 9460263828 2528040 Sh.S.K.Meenq, 9799155565, Big FM Channel Sh. RojeshRowot, 9829265098 3048030 Locol TV Chonnel Sh Mahendra Mehra 9251012223, 7568757003 (Ab-Tak) Sh. Romeshwar Bhoti 9252942851 Sh.Sushil Solokni 9766767508

151

APPENDIX - KDisaster Management Division , MHA.

(Ministry of Home Affairs)Name of officers/Designation and Location of Deployment

Tel. (Office) (011) Tel. (011) (Residence)

LC Goyal Home Secretary 2309298923093031 23093003(F)

2410305823013102

MrsSnehlataSecretary (BorderManagement) 23092440 23092717 (F)

9810234143

GVVSharmaJS (Disaster Management)

24638206 24610906(F)

26874825

Ashok Prasad Internal SecratarySanjeevany Kutty Additional SecrataryDuty Officer (DM Control Room) 23093563

23093564/23093565-

Control Room Disaster Management 23092923 23093054 23092885 23093897

23093750 23092763(fax)

Control Room (Internal security) 23093054, 2309276323092885, 23092923

23093750 (Fax)

Toll free No. (MHA,C/R) - -Toll free No. (Delhi Government, DM C/R)

1077 -

Toll free No. (State Disaster Management control room)

- -

Toll free No. (District Disaster Management Control Room.)

- -

APPENDIX - LNATIONAL DISASTER MANAGEMENT AUTHORITY (NEW

DELHI)Name of officers/ Designation and Location of Deployment

Tel. (Office) 011 Tel. (Residence) 011

Mobile No.

Shri R K Jain, IAS,Member Secretary

26701710

Shri Kamal Kishore, Member 26701740Dr. D N Sharma, Member 26701738 - -Lt Gen (Retd) N C Marwah, PVSM, AVSM, Member

26701775 - -

JOINT SECRETARIESSmt. Neelkamal Darbari, IAS 26701817Shri A.K.Sanghi,ITSJS (Mitigation)

26701718 - -

FINANCIAL ADVISORSmt. Aastha S Khatwani, 26701709 - - JOINT ADVISORS

152

Col Nadeem Arshad,JA (IT & Comn)

011-26701743

Col Ranbir Singh,JA (CBT)

011-26701823

Vinay Kajla,JA (RR & NDRF)

011-26701815

Dhirendra Singh Sindhu, JA (OPS) 011-26701218Sachida Nand Singh,JA(Mit & Proc)

26701798

B.S.Agrawal,JA (Mitigation Projects)

011-26701722

Rajesh Kumar Singh,DIR (PP)

011-26701733

S K Singh,Dir (Finance)

011-24642230

Yogeshwar Lal,DS (Admin)

011-26701833

Bhupinder Singh,DS (PR & AG)

011-26701878

1. NDRF is located at a distance of 39 kms. from Ahemdabad and 5 kms. from Gandhinagar on chiloda road, Gujrat.

2. Presently sharing accommodation withGroup center, CRPF, Gandhinagar.3. It’s area of responsibility, includes of Rajasthan, Gujrat and MP.4. Administrative control lies with range DIGP, CRPF at Gandhinagar.5. They have authorized strength of 1149 forNDRF. There are 18 specialist response team in

the unit, each consisting of 47 numbers. Each response team will have a dog squad.6. Commandant /NDRF informed that Railways should call the battalion on their control phone No. 079-23201557. Battalion has sufficient Transport facility. Special trains can be run, if no other faster means are available. 8. Mock drills should be conducted to assess the capabilities.

APPENDIX - MT-SUNAMI WARNING CENTRE, HYDERABAD (040)

Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. Fax

Dr SSCShenoyDir. INCOISIndian National Center for Ocean information services

23895004 23895000 23895002(24Hrs.)

23895001 23892910

T.Shinavasa Kumar Scientist Incharge, ITWC (Interim Tsunami Warning Centre)

2389500623886006

23892022 9441229297 23895012

Dr.E.Pattabhi Ram Rao Pattabhi @ incois.gov.in

23895008 23046412 9490191923 23895001

V. Vhanumurthi, Dir. 23884252 27768542 9441286607 23870445DrMAAtmanand, Dir NIOT Director @ niot. res.in

044-22461029044-22460650

044-66783303 9444399825 22460275 22460645

Dr. B.R.Subramanian 044-66783585 24487539 9444025650 22460657

153

Project Dir, ICMAMbrs @ icmam. gov.in.Dr. R..VenkatesanProgramme Dir, NDBP/NIOT raju @ niot. res.in.

044-22460678044-66783532044-66783535

- 9444399829 22460661

Control room Tsunami Warning Centre (Operation Centre)

040-23886034 040-23895001 040-23895002

- - 22460661

APPENDIX - NSNOW & AVALANCHE STUDY ESTABLISHMENT

(CHANDIGARH) DRDO (0172)Name of officers/Designation and Location of Deployment

Tel. (Office)

Tel. (Residence) Mobile No. Fax

Amrik Singh Jt. Dir. 2699804Extn-204

2705990 9417406958 2699802

APPENDIX - OGEOLOGICAL SURVEY OF INDIA

Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence)

Fax

Dir. General Kolkata 033-22861693/76 - 22861656 Dir. (LHIM & EPE) Delhi 011-29053777

011-290513289811904697 29962671

29051328

DMS Control Room (Delhi 011-29053777 - 011-2996271INDIAN METEOROGOGICAL DEPARTMENT (011)

Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence)

Mobile No. Fax

AVM (Dr.) VSM DG (M)dgmmet @ gmail. Com.

24616602 43824201 43824225 43824253

24633692 9313982396 24611792

ADG (M) Seismology 24697473 - - 24697473DDGM Seismology 24611305

4382440524622827 9868109671 24619943

24611305DDGM(EREC) 24616309

4382451624634714 9868109672 24619943

DDGM(ISSD) 43824314 - - -DGM OFFICE 24611068

4382427924644284 9899153923 -

Dir. (NHAC) 24629798 43824481/4513

26166773 9911456889 -

Dir.(AMSS) 25602523 - - 25652398Seismology Control Room 24619943

24624588 43824484

- - -

MC, JAIPUR 0141-2793245 - - -IMD Jaipur Duty Officer 0141-2793239

2721326

154

(AirPort)Cyclone Warning 24631913 - - -

APPENDIX - PCENTRAL WATER COMMISSION (CWC)(011)

Name of officers/Designation and Location of Deployment

Tel. (Office) Tel. (Residence) Mobile No. Fax

Chairman 26108855 - - -Secretary 26187232 - - 26195516Dir (FMP) 26182836

26102935- 9811054117 26106523

26102935Member(D&R) 26108150

26106848 Dy. Dir (T) 26105274/2939

26101668 - 9810467002 -

CE/Dam Safety. 26106848 26191431 9968268652 -Commissioner Ganga 24362780

24368238 24361393(Telefax)

0124-4377051 9818616963 24362780

Reception/Control Room CWC

26108889 26103333 26106523

- - -

Dir. (M&A) jaipur 0141-2721455

Flood Control Room 011-23861837 /38

011-23868775

Jaipur Control Room 2742900 5110111

5101455

APPENDIX - QJCB SERVICE PROVIDERS ON BIKANER DIVISION

1 JTS ------ ------ 09410442471 SATVEER2 ------ ------ 09416709318 RAJESH3 CKD ------ ------ 09813965450 MAHENDRA MOTORS4

BNW------ ------ 09991229916 SHARMA CRANE

5 ------ ------ 09050262021 ANIL CRANE SERVICE6 ------ ------ 09416129212 SHARMA JI7

HSR------ ------ 09812011820 JEET SINGH

8 ------ ------ 09215562388 NAFE SINGH9 ------ ------ 09416060185 SUBHASH10

ADR

------ ------ 09466238863 RAMESH KUMAR11 ------ ------ 0941612179112 ------ ------ 09215700021 NIRAJ & Co.13 ------ ------ 09416290139 PRAHLAD JI & Co.14 BHT ------ ------ 09728480002 SATYAPAL SANGA15 ------ ------ 09728321187 RAJU16 SSA ------ ------ 09896525787 VISWAKARMA CRANE

SERVICES17 MHRG ------ ------ 09813815650 RAJEEV18 LHU ------ ------ 09813089494 MAHESH KUMAR

155

19 ------ ------ 0981226617720 SDLP 01559 687729 09413360325 CHARAN SINGH21 ------ ------ 09784292000 JASHWANT POONIA22 CUR ------ ------ 09672372824 CHANDRA SEKHAR23 RTGH ------ ------ 09413011164 BALAJI CRANE SANGAM24 BKN 0151 2111521 ------ CHOUDHRY CRANES25 HMH ------ ------ 09928020009 GURUMUKH SONI26 ------ ------ 09414225430 FAUJI CRANE SERVICES27 SGRA 01499 251451 ------ ------28 MBY ------ ------ 09416136785 CHALANA EARTH MOVERS29

APH------ ------ 09414505377 BALRAJ SINGH

30 ------ ------ 09982099120 CHARANJEET SINGH31 ------ ------ 09928905707 CHHOTU SINGH32 SGNR ------ ------ 09414508153 BALAJI JCB33 RSNR ------ ------ 09672981882 RAJENDRA KUMAR SIYAG

APPENDIX - RFIRE BRIGADE SERVICES CONTACT NUMBERS OVER BIKANER DIVISION

Sl. No. Station STD Code Telephone No. Mobile No. Name of Officer I/C1 CKD 01250 220831 09812884430 ------2 BNW 01614 24211 ------ ------3 HSR 01662 275050 ------ ------4 BHT 01667 252420

252240------ ------

5 SSA 01666 241140 09416147089 ------6 ROK 01262 250488 ------ ------7 KNL 01696 222164 ------ ------8 MHRG 01285 222640 09416374373 ------9 LHU 01252 242899 ------ ------10 CUR 01562 250318 ------ ------11 BKN 0151 2226915 09799495810 ------12 SOG 01509 220289 ------ ------13 PGK 01508 233067 ------ ------14 HMH 01552 222855 ------ ------15 SGRA 01499 250101 ------ ------16 MBY-1 01668 223719 09416147089 ------17 MBY-2 01668 222041 09416707852 ------18 SGNR 01504 2470101 ------ ------19 SRW 01501 222721 ------ ------20 RSNR 01507 101 ------ ------

156

157