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Driving Business Performance with Social Software Anand Padmanbhan Chief Information Officer Thursday, April 14, 2011
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Driving Business Performance with Social Software
Anand PadmanbhanChief Information Officer
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Agenda
• NYU Stern - who & the change
• What & How? - principles and guide posts
• Execution & Assessment
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
IQ + EQ
Academic Excellence
Academic Excellence
Collaborative Community
IQ + EQ
Energy of a Global Hub
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
1831 NYU founded
1900 First women matriculate
1916 Graduate Business Program Launched
1936 Women comprise 15% of total enrollment
1982 Executive MBA program is launched
1988 Landmark gift from Leonard N. Stern. Consolidation of Facilities in Washington Square Park
1999 International Studies Program founded – 100% of Undergrads travel abroad
2000 Stern, LSE and HEC partner to create TRIUM
2008 School authors: Solutions to Financial Crisis – Restoring Financial Stability
1900 Undergraduate College founded
2010 Full-time MBA, Class of Fall 2010: 35% international and dual citizens 40% women;
The Concourse Project
With some of the greatest minds in business on our faculty:
W. Edwards Deming (1946 – 1993)
to name a few! Peter Drucker (1950 – 1971)
Robert Engle (2000 – present)
We have a long history of innovation and excellence
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Beginning a new chapter
“At the very highest level, our mission is to develop global leaders with the intellect and character to excel in a future that will not resemble the past. ... We must develop people who see the bigger picture, ask the right questions, and inspire and serve those around them.”
Dean Peter Henry
Background: Joined Stern from Stanford University Graduate School of Business in Jan 2010
Led Obama Transition Team’s review of International Monetary Fund, World Bank
Research Associate, National Bureau of Economic Research; Nonresident Senior
Fellow, Brookings Institution
Rhodes Scholar, Oxford University
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
We’re proud of our history and very focused on the future
NYU Stern prepares students
for a world that is yet to be imagined.
…For situations that cannot be predicted
…Markets that have yet to emerge
…Products that are not yet invented
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Differentiate...
BusinessGoals + Context
Individual’sGoals + Context
Value
Return on Investment for the Business
Return on Experience for the Individual
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
The Landscape
• Confident
• Team Oriented
• Pressured
• Achieving
• Collaborative
• Connected
• Experienced
• Researchers
• Thought Leaders
• Demanding
• Change Resistant
• Complex
• Silos
• Many moving parts
• Demands & Priorities shift
• Consistent Information
Student (Client)
Faculty (Product)
Business (Company)
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
What we had...
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Opportunity
• Leverage information
• Enable communication & collaboration
• Facilitate new & strengthen existing connections
• Ubiquitous access
• Access any relevant Stern services
• Expand the horizon - ability to make it their own
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
“Enabler” or Value creator
Gen Characteristics
Users - Type I
Users - Type II
Users - Type n
Tech Capabilities
An ecosystem that is relevant
& sustaining
Technology
“2-steps ahead”
Guidepost
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Traditional Portal
Social Platform
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Students Faculty Staff Administrator
Socialtext User Interfaces
Applications
Student Portal
Faculty Portal
Employee Portal
Staff Portal
Mobile Interface
Messaging Calendaring Student Information
Announcements Directory Microblogging
Service Integration Layer: OpenSocial, REST, Ajax
Enterprise Services
Student Information
Human Resources
Departmental Applications
Administrative Services
Blackboard Research Services
Academic Services
Identity Services
Mail List Management
Core Services
File and Print Collaboration Services
Messaging Services
Directory Services
Content Management
Calendaring Services
Security Services
Authorization Services
Authentication Services
Single Sign On Service
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Collaborative Work (Past)
Professor emails students group “Team Project.”
Faculty retrieves project from LMS
Students check email to see email from faculty.
Student creates word document draft and emails to group.
Student exchange revisions of document through email.
Professor emails students group “Project is due.”
Students emails faculty to let them know they've submitted project.
Faculty Student
Faculty checks email
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Collaborative Work (Now)
Student creates a project document in ST group workspaces.
Students signals project group about project document.
Students collaborate to complete project document.
Students signal faculty member that their project is complete.
Faculty Student
Faculty retrieves project from Blackboard
Professor signals students that assignments are due from Socialtext(ST)
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Project Dev Cycle (Past)
Thursday, April 14, 2011
Lead in a Dynamic WorldInformation Technology April 14, 2011
Project Dev Cycle (Now)
Thursday, April 14, 2011
