OAISYS Public Safety SolutionsSafeguarding Mission-Critical Communications

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OAISYS Tracer for Public Safety

Features• Creates digital media documents from

agent interactions• Advanced capabilities for quality

assurance, real-time coaching and personnel development

• Integrated automatic live call monitoring with pause, rewind, fast forward and instant messaging

• Desktop video recording to audit PC use during calls

• Agent evaluations and quality reporting for proactively developing personnel and monitoring call-handling skills

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Portable Voice Document Technology

• Audio and all available contextual data is captured—communications network, PBX and user-added information

• Data encapsulated into a single, searchable media file, the OAISYS Portable Voice Document (PVD)

• Each PVD is centrally stored, managed and delivered via highly secure encrypted media file streaming

• Call takers, agents and dispatchers can quickly locate a call using a wide range of search criteria

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Annotations and Call Tagging

• Text-based annotations provide additional incident context

• Quickly attach an incident note, such as “high speed pursuit,” with the click of a button

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Caller Location Mapping

• Map a location with the click of a button

• Shows caller location based on physical address or longitude/latitude coordinates

• Reduce response times, increase responder safety and efficiency, enhance dispatcher productivity

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Caller Location Mapping

• Select desired calls and each location is marked within the map

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Live Desktop Video Monitoring

• Authorized users can view live desktop activity of an agent

• Synchronized with live audio monitoring, obtain a complete view of any interaction

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Media Management Features

• Call Slicing– Split segment of a single

recording into a separate file– Single, lengthy radio channel

recording can be segmented by incident

• Call Merging– Users can merge two or more

recordings into a single file.• Call Redacting

– Highlight a segment of call audio and play silence over that portion

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Incident Reconstruction

• Play up to eight recordings simultaneously

• Multiple, related calls can be bundled for ease of playback and information retrieval

• Each recording has variable speed, volume and balance controls

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Speech Search

• Phonetics-based speech engine enables search by spoken phrase

• Supports policy compliance, eDiscovery and process monitoring requirements

• Mine interaction data, locate key phrases and monitor for regulatory infringements

• Efficiently search entire libraries of indexed calls or fine-tune queries to specific database portions

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Authenticity Verification

• If voice recordings are to be used as legal evidence, authenticity must be verifiable

• OAISYS Tracer embeds a proprietary digital signature into each voice document

• Users can verify authenticity with the click of a button through the standard user interface

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Variable Data Lifecycle Management

• Customizable stage and purge of voice documents based on account code, extension, caller ID, user-entered data and more

• Enforce information governance policies down to granular level

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Archival Database

• Automated, targeted relocation of calls from primary database to archival database

• Create customizable archival rules based on call filters

• Archival database promotes more efficient data administration and enhances application performance

• Delivers a fully automated data retention compliance solution