www.5-Starworldwide.com

MARCH 2 0 1 6

March Agenda

• Welcome Roll Call combined with

5-Star Portfolio Updates Around the Country – Focus On: Vendors and Resources

– Rotating Art Program – new from CBRE Asset Services

• Onsite Peer to Peer Training: Boston hosts Norwalk – Vanessa at 800 Connecticut visits with Emily | 100 High and Erin | 125/150

– Highlights and Takeaways

• 5-Star Spotlight: Managing Tenant Expectations – 100 High, Emily

– The Landing at MIA, Marilen

– Met Park East and West, Carly

– 400 Sough Hope, Crystal

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271 17th Street, Atlanta, GA • 541,789 SF

5-STAR WORLDWIDE NETWORK

Taylor Sullivan

271 17th Street NW

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New Amenities • Fooda

• Launched February 16th • Averaging 110 plates per week • Monday – Thursday: Lunch 11:30am – 1:30pm

• Different rotation of vendors every week • Friday: Chik-Fil-A Breakfast 8:00am – 10:00am

• Beginning April bringing in different rotation of vendors

7000 Central Park, Atlanta, GA • 415,556 SF

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5-STAR WORLDWIDE NETWORK

Kita Parker

Park 80 West, Saddle Brook, NJ • 497,397 SF

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5-STAR WORLDWIDE NETWORK

Laurie Tipton

Park 80 West: Tenant Services and Contests

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New Dry Cleaning

Service Pick up and Delivery

Mondays-Thursdays!

Park 80 West

Monthly Newsletter

Cartoon Caption

Winners!

Prizes:

• Gift Certificate

for onsite café

• Framed,

personalized

winning caption!

• Tenants love it

and sometimes

enter multiple

times!

• Highly rated vendor; outstanding quality • Visits every tenant offices, twice weekly • Accommodates off day pick up requests • Intro special pricing for 2 months • Signed up 80 tenants at our new vendor

introduction table, drawings for $25.00 free dry cleaning!

125 & 150 Cambridgepark Drive, Cambridge, MA

• 470,000 Total SF

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5-STAR WORLDWIDE NETWORK

Erin Tremblay

125/150 CPD: What’s New

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• Shoe Repair Services

• Monthly Fitness Focus Events

• LeanBox

• Bike Storage Relocation

• Fitness Center Renovation Project

161 North Clark, Chicago, IL • 1,068,877 SF

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5-STAR WORLDWIDE NETWORK

Rebecca Zuccarelli

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161 N Clark, Chicago, IL

• Ritual App - $15 to use towards pre-ordered lunch. Paired with Freshii in building to increase their sales and decrease tenant’s wait. Freshii handed out free oat meal to tenants.

• Weight Watchers at Work: Get WW for your 5-Star

• Free Chair Massages – Sponsored by local chiropractic clinic once a month.

• March Madness- Bracket and Pop-A-Shot Tournament

• Earth Day- Spinning Wheel (displays2go.com $86). Tenants spin to receive an Earth friendly prize (tote bag, water bottle, plant seeds)

• ‘Spring Cleaning ‘ Donation Drives

– March: Used Book Drive

– April: Gently used business attire, Dress for Success

– May: Used electronics, Cell Phones for Soldiers

161 North Clark, Chicago, IL

Premier Place, Dallas, TX • 457,901 SF

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Linda Baier

5-STAR WORLDWIDE NETWORK

MOCKINGBIRD STATION

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Coming soon to Mockingbird Station!

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• Shredding Event by Action Shred

• E-Waste Electronic Recycling Event

• On-site car wash

• Mountain Man Nut & Fruit vendor

• Popcorn Friday

• Complimentary shoe shine

The Landing at MIA, Miami, FL • 1,000,000 SF

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Marilen Marnett

5-STAR WORLDWIDE NETWORK

Met Park East & West, Seattle WA • 708,283 total SF

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5-STAR WORLDWIDE NETWORK

Carly Smith

San Mateo Plaza, San Mateo, CA • 143,144 total SF

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5-STAR WORLDWIDE NETWORK

TBD

181 West Madison, Chicago, IL

• 952,559 SF

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Greer Worthington

5-STAR WORLDWIDE NETWORK

181 West Madison

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• Manicube – Have been offering Manicube services since May 2015- still very

popular.

• LUXE Valet – On demand valet services.

– Met with key tenant contacts to introduce and offer a free week of valet parking using a specific promo code.

– Offered in SF, LA, NYC, Austin, Seattle, Chicago. More to come- please let me know if you’d like an introduction!

• ZipFit – On-site personal denim stylists.

– Had a lobby promotion day followed by a fitting in the 5-Star Center.

• Snack It To Me! – LOVE this company. Local to Chicago (I’m sure more cities to come)

they deliver weekly, bi-weekly, or monthly healthy snacks to the office. They will also come and re-stock mid-week if you run out. Currently we are using them for snacks in the OOTB and are selling snacks in the Fitness Center.

March Madness

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In the lobby!

Online

Denver Tech Center, Denver CO • 945,254 total SF

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5-STAR WORLDWIDE NETWORK

Amber Kirchmer

MilePoint Alliance

Denver Tech Center, Denver CO

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• Fruit Fair Event on 3.9.16

• Blood Drive 3.9.16

• St. Patrick’s Day Events 3.17.16

• Tenant Massage Day 3.17.16

• Financial Ladies Lunch and Learn 3.23.16

• Nutrition Lunch and Learn 3.24.16

• Chick-Fil-A every Tuesday

• Zumba Classes every Wednesday

• Launched Foodsby Service – Food Deliver

• Food Trucks every other week

– Meatball Food Truck

– Donatella Pizza Food Truck

– BBQ Food Truck

Three Ravinia, Atlanta, GA • 813,748 SF

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Haley Smith

5-STAR WORLDWIDE NETWORK

Three Ravinia Vendors

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• Lunch & Learns – Building Recycling/Waste

- eWaste/ePlanet – electronic recycling

- Waste Management

– Transportation & Commuting

- Perimeter Connects – local commute options

• Lobby Vendors – Valentine’s Day

- jewelry, chocolates, cupcakes

– Mother’s Day

- jewelry, handmade soaps & lotions

– Earth Week

- SemaConnect (electric car charging nationwide), Georgia Power (rebates for sustainable products), car dealerships (demonstration FEVs), Fresh Harvest (local, organic food delivery), ZipCar (car sharing), E Sam Jones (energy efficient lighting – free light bulbs) and largest tenant (company-implemented programs & resources)

• Other – American Red Cross (blood drives)

– Children’s Restoration Network (backpack drive & other programs for homeless children/mothers)

– Community Food Bank (food drives – summer ideal for kids)

– Building Café - ice cream bars, CaJa Popcorn for fire drill

www.zipcar.com www.semaconnect.com www.ewasteeplanet.com www.esamjones.com www.redcross.org

400 South Hope, Los Angeles, CA • 701,535 RSF

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Chrystal Montes

5-STAR WORLDWIDE NETWORK

400 South Hope Street

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AMMENITIES/VENDORS IN REGULAR ROTATION:

Shoe shine services available daily

Car wash services available daily

Local yoga instructor teaches two sessions every Thursday in our Wellness Center

Marino Wellness instructor teaches Body + Core Conditioning every Tuesday in the WC

Marino Wellness provides a fun, health related seminar once a month in 5-Star

Ameriprise financial presents on a “financial wellness” topic once a month in 5-Star

Bi-annual LAFD CERT training

Quarterly E-waste recycling

Quarterly blood drives

Annual fire extinguisher training

Annual self-defense seminar

Annual holiday music performances ( 2-3 times/week for the entire month of December)

Marathon Oil Tower, Houston TX • 1,070,209 SF

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Courtney Bhenderu

5-STAR WORLDWIDE NETWORK

Tustin Centre, Santa Ana, CA • 196,458 SF

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Kesha Martinez

5-STAR WORLDWIDE NETWORK

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Galleria Office Towers, Dallas, TX • 1,428,330 Total SF

Paige Harrell

5-STAR WORLDWIDE NETWORK

Galleria Office Towers

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• Core Amenities Implemented – Classic Shoe Shine Service

– E-Waste Monthly Pickup

– Sparkle & Shine Auto Detailing

– Complimentary Notary Services

1650 Arch Street & United Plaza, Philly, PA

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Paige Layton

5-STAR WORLDWIDE NETWORK

• 1,428,330 Total SF

100 High Street, Boston, MA • 546,336 SF

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5-STAR WORLDWIDE NETWORK

Emily Forzano

800 Connecticut, Norwalk CT • 412,231 SF

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5-STAR WORLDWIDE NETWORK

Vanessa Polvere

800 Connecticut, Norwalk CT

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What’s next

• Working with the Vice President of Fooda to bring them to Norwalk

• Manicube will be coming monthly

• “Mike’s Organics” is coming to do a lunch & learn with free food and we will be kicking off a weekly CSA program with them beginning in early May

SERVICE OVERVIEW – WINTER 2016

PHO

TO: M

ARC

US

DIC

KERS

ON

An Artwork Subscription Servicefor Today’s Commercial Real Estate

e. sales@turningart.com p. 800-351-8607

Turnkey ServiceWe handle everything, from design and curation to installation and rotation, freeing you to get involved as much or as little as you like. You will have a dedicated Art Advisor throughout.

Local Artwork, NationallyWe work directly with over 1,000 artists nationwide so that, wherever you are, you can feature the work of local artists in your building.

Dynamic SpacesWe rotate the artwork at the frequency of your choosing to not only keep your buildings looking fresh and up to date, but also make them as dynamic as the tenants who work there.

Flexible Pricing

Our ability to seamlessly intermix prints and originals, and to combine purchase and rental options, gives us superior design and pricing flexibility. Pay up front or over time.

Extensive SelectionDrawing from a proprietary catalogue of nearly 20,000 pieces in a variety of sizes and styles, we ensure that you get the right artwork every time. We can even arrange commissions and sculpture installations as desired.

Key Advantages for CRE

All services are included in the pricing of each program:

•  A dedicated Art Advisor•  Onsite consultation

•  Design & curation•  Shipping & framing•  Installation & periodic rotation of artwork•  Insurance & liability coverage•  Optional NFC-enabled artwork placards

More on Pricing & Services

Each artwork program is tailored to suit the needs of the building, as well as its manager’s budget. Pricing is variable as a result. The following are guidelines to help you get a sense for what to expect.

PRIORITY programs for large commercial buildings cost an average of $0.05/sq. ft.

COMPLETE programs for similarly sized buildings cost an average of $0.08/sq. ft.

Pricing Services

Artwork Program Examples

CoverageArea DetailsofArtwork

Lobby 5OriginalArtworks

ElevatorVes7bules 20FeatureCanvas

LobbyBathrooms 4Limited-Edi7onFramedPrints

CoverageArea DetailsofArtwork

Lobby 5OriginalArtworks

ElevatorVes7bules 20FeatureCanvas

LobbyBathrooms 4Limited-Edi7onFramedPrints

AllCommonHallways 60Limited-Edi7onFramedPrints

AllCommonBathrooms 16Limited-Edi7onFramedPrints

Here are two example programs for a 500,000 square foot commercial building with artwork rotated annually.

Total Annual Price: $40,000

Total Annual Price: $25,000

PRIORITY Program

COMPLETE Program

A Few of Our CRE Clients

The Work of TurningArt & Its Artists

ART: WILLY BO RICHARDSON

ART: MIA PEARLMAN

ART: ARI ROSENTHAL

ART: KATY HIRSCHFELD

ART: RICA BELNA

ART: JENNIFER CARLAND

ART: ROMINA TESLARU

ART: JOSH ARBARNAL

ART: JOSH ARBARNAL

ART: VARIOUS

ART: CHAD WEISSER

ART: TIM FORCADE

ART: TIM FORCADE

ART: RICA BELNA

Contact Us

To learn more about what we could do for your building, contact us.

e. sales@turningart.comp. 800-351-8607

52

Peer to Peer Training Boston Hosts Norwalk, CT

51

Peer to Peer Training Cambridge Hosts Norwalk, CT

• Agenda: – Vanessa Arrived at 125/150 CambridgePark Drive

– Campus Tour

– 5-Star Programs, Services, Amenities

– Ins and outs, what to expect, how to learn more about your tenants and their employees, how to utilize your local businesses to provide services

– Planning for the future

• Q & A: What I wish I knew…

• Some of the first steps I took as a 5-Star Manager up to now

• Looking back on a year’s worth of chaos!

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Peer to Peer Training Boston Hosts Norwalk CN

• Site visit agenda -->

• Similarities: advice that can be shared across the map.

• Differences: no one building is the same.

• Using each buildings uniqueness to our advantage.

• Getting in front of your tenants – 5-star meet & greets

• Your building’s demographic and how to work with it.

49

Peer to Peer Training Boston Hosts Norwalk CN

Managing Tenant Expectations

During Capital Improvement

…and Some Terrific Solutions!

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Red Sox Ticket Raffle

47

Paige Layton/ 1650 Arch Street

• Scope of Work? 5-Star Conference Center • When will it be completed? Complete and

loving it!!! • What tools or programs or events did you use

to keep tenants happy and informed about progress? - Made/delivered baked goods to the 2 tenants that were on the same floor as construction. – Sent out numerous emails giving all updated information on the center and its timeline along with introducing the 5-Star program to the building. – Set banners in the lobby. –Held a tenant grand opening event giving tours and answering any questions tenants had about the center. I also plan to host a lunch and learn giving background on 5-Star and what I/the center has to offer.

Managing Tenant Expectations

During Capital Improvements

4-page brochure with rendering

eBlast

One Pager

Pop-Up Banner

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Emily Forzano, 100 High Street • Scope of Work?

5 Star Amenity Center and roof deck.

• When will it be completed?

Completed September 2015

• What tools or programs or events did you use to keep tenants happy and informed about progress? Gave Amenity Center tours with groups

of 5 tenants while the space was under construction.

Hosted a ‘5-Star Meet & Greet’ in the lobby just before the space opened.

Threw a Grand Opening Party for tenants in the space & on the roof deck.

Sent out 5-Star survey to gauge interest and find out what tenants wanted once the space was built.

Managing Tenant Expectations

During Capital Improvements

Emily Forzano, 100 High Street

5-Star Configuration Flyer

4-page Brochure

Grand Opening Event Lobby Board

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Chrystal Montes – 400 South Hope • Scope of Work? Wellness Center

• When will it be completed? Complete

• What tools or programs or events did you use to keep tenants

happy and informed about progress?

• Visited beginning/end of fitness sessions to discuss the status updates with tenants.

• Created distribution list specific to fitness session attendees

• Provided status updates via communique, captivate screens and lobby directory

Managing Tenant Expectations

During Capital Improvements

Carly Smith, Met Park

VIP Tenant Event Invite

VIP Event Accordion Take Home

Construction Progress Elevator Screen

VIP Tenant Event Welcome Board

Construction Progress Flyer

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Carly Smith- Met Park • 5 Star conference center build out is officially done!!! • We are hosting our Open House, Friday, March 11th! This event will be catered

and we will be presenting our final 5 Star lay out, 2015-2016 capital projects, and the new work order system, Axis. We want the tenants to look forward to our new building improvements.

• We are also hosting a private tenant lunch/event for our neighbor tenant, thanking them for putting up with the construction.

Managing Tenant Expectations

During Capital Improvements

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Marilen Marnett, The Landing at MIA • Scope of Work? 5 Star Center, 5 Star Fit, lobby

remodels, recladding of 5 single story buildings, elevator modernization

• Conference and fitness centers completed in November, 2015. Remainder will be completed in Q1 or early Q2 2016.

• What tools or programs or events did you use to keep tenants happy and informed about progress? Communication most important thing.

• Consistently distributed emails to tenants advising them of upcoming work

• Improvements Update column in the newsletter included pictures of the progress.

• Elevator signs, lobby signs , and large “gator sign” on exterior part of property.

Managing Tenant Expectations

During Capital Improvements

5-Star Fit Flyer

Lobby Boards

Marilen Marnett, The Landing at MIA

Capital Improvements Timeline

Construction Sign

Name Change eBlast

Marilen Marnett, The Landing at MIA

Rendering Boards

Displayed in Each Building

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Thank you for joining!

These slides will be to the 5-Star Portal.