of 34
8/9/2019 ob chapt01ppt.ppt
1/34
Kelli J. SchutteWilliam Jewell College
Robbins, Judge, and Vohra
Organizational Behavior14th Edition
Copyright 2012 Dorling Kindersley (India) Pvt. LtdAuthoried adaptation !ro" the #nited $tates edition o! Organizational
Behavior, 14e
What Is Organizational
Behavior?
1-1
8/9/2019 ob chapt01ppt.ppt
2/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Chapter Learning Objectives
After studying this chapter you should be able to Demonstrate the importance of interpersonal skills in the
workplace.
Describe the managers functions, roles, and skills.
Define organizational behavior (OB.
!how the value to OB of s"stematic stud".
#dentif" the ma$or behavioral science disciplines that
contribute to OB.
Demonstrate wh" few absolutes appl" to OB.
#dentif" the challenges and opportunities managers have in
appl"ing OB concepts.
%ompare the three levels of anal"sis in this books OB
model.
1-2
8/9/2019 ob chapt01ppt.ppt
3/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
The Importance of InterpersonalSkills
!nderstanding OB helps deter"ine "anager
effectiveness
&echnical and 'uantitative skills are important
But leadership and communication skills are %#%)*
Organizational benefits of s#illed "anagers
*ower turnover of 'ualit" emplo"ees
+igher 'ualit" applications for recruitment
Better financial performance
1-3
8/9/2019 ob chapt01ppt.ppt
4/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
What Managers Do
They get things done through other people.
$anage"ent Activities
ake decisions )llocate resources
Direct activities of others to attain goals
%or# in an organization
) consciousl" coordinated social unit composed of two or
more people that functions on a relativel" continuous basis
to achieve a common goal or set of goals.
1-4
8/9/2019 ob chapt01ppt.ppt
5/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Management Functions
1-5
8/9/2019 ob chapt01ppt.ppt
6/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
&iscovered ten "anagerial roles
'eparated into three groups
#nterpersonal #nformational
Decisional
Mintberg!s Managerial "oles
1-6
8/9/2019 ob chapt01ppt.ppt
7/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Mintberg!s Managerial "oles#Interpersonal
1-7
%igurehead
LiaisonLeader
Interperonal !ole
See " # $ I % I & 1'1 (or )etail
8/9/2019 ob chapt01ppt.ppt
8/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Mintberg!s Managerial "oles#Informational
1-*
&onitor
Disse"inator$po'esperson
In(ormational !ole
See " # $ I % I & 1'1 (or )etail
8/9/2019 ob chapt01ppt.ppt
9/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Mintberg!s Managerial "oles#Decisional
+eciional !ole
1-,
ntrepreneur
Disturan*e handler
+esour*e allo*ator
,egotiator
See " # $ I % I & 1'1 (or )etail
8/9/2019 ob chapt01ppt.ppt
10/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
$ssential Management Skills
(echnical '#ills &he abilit" to appl" specialized
knowledge or e-pertise
)u"an '#ills &he abilit" to work with, understand,and motivate other people, both
individuall" and in groups
*onceptual '#ills
&he mental abilit" to anal"ze and
diagnose comple- situations
1-1
8/9/2019 ob chapt01ppt.ppt
11/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Luthans! Stu%& of Managerial'ctivities
+our types of "anagerial activity &raditional anagement
Decision making, planning, and controlling
%ommunication
/-changing routine information and processing paperwork
+uman esource anagement
otivating, disciplining, managing conflict, staffing, and
training
0etworking
!ocializing, politicking, and interacting with others
1-11
8/9/2019 ob chapt01ppt.ppt
12/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Successful vs( $)ective 'llocationb& Time
" # $ I % I & 1'2
anager who got promote) (ater /were ucce(ul0)i) )ierent thing than )i) eectie manager
/thoe who )i) their o well0
1-12
8/9/2019 ob chapt01ppt.ppt
13/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Organiational *ehavior
A field of study that investigates the
i"pact that individuals, groups,
and structure have on behavior
ithin organizations, for the
purpose of applying such#noledge toard i"proving an
organization-s effectiveness.
1-13
8/9/2019 ob chapt01ppt.ppt
14/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Intuition an% S&stematic Stu%&
The two are complementary means of predictin
1-14
8/9/2019 ob chapt01ppt.ppt
15/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
'n Outgro+th of S&stematic Stu%&,
Evidence/Based $anage"ent 0EB$
Basing "anagerial decisions on the best available
scientific evidence
Must think like scientists:
1-15
8/9/2019 ob chapt01ppt.ppt
16/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Managers Shoul% -se 'll Three'pproaches
The trick is to know when to go with your gut.
1ack 2elsh
2ntuition is often based on inaccurate infor"ation +addis" is prevalent in "anage"ent
'yste"atic study can be ti"e consu"ing
Use evidence as much as possible to inform your intuition
and experience. That is the promise of OB.
1-16
8/9/2019 ob chapt01ppt.ppt
17/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Contributing Disciplines
See " # $ I % I & 1'3 (or )etail
Man& behavioral scienceshave contribute% to the%evelopment ofOrganiational*ehavior
1-17
8/9/2019 ob chapt01ppt.ppt
18/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
.s&cholog&
(he science that see#s to "easure, e3plain, and
so"eti"es change the behavior of hu"ans and other
ani"als.
!nit of Analysis #ndividual
*ontributions to OB
*earning, motivation, personalit", emotions, perception
&raining, leadership effectiveness, $ob satisfaction #ndividual decision making, performance appraisal, attitude
measurement
/mplo"ee selection, work design, and work stress
1-1*
8/9/2019 ob chapt01ppt.ppt
19/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Social .s&cholog&
An area ithin psychology that blends concepts fro"
psychology and sociology and that focuses on the
influence of people on one another.
!nit of Analysis 3roup
*ontributions to OB
Behavioral change
)ttitude change %ommunication
3roup processes
3roup decision making
1-1,
8/9/2019 ob chapt01ppt.ppt
20/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Sociolog&
!nit of Analysis
// Organizational 'yste"
*ontributions to OB
3roup d"namics
2ork teams
%ommunication 4ower
%onflict
#ntergroup behavior
// roup
5ormal organization theor"
Organizational technolog"
Organizational change Organizational culture
(he study of people in relation to their fello hu"an
beings.
1-2
8/9/2019 ob chapt01ppt.ppt
21/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
'nthropolog&
!nit of Analysis
// Organizational 'yste"
*ontributions to OB
Organizational culture
Organizational environment
// roup
%omparative values
%omparative attitudes
%ross6cultural anal"sis
(he study of societies to learn about hu"an beings and
their activities.
1-21
8/9/2019 ob chapt01ppt.ppt
22/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Fe+ 'bsolutes in O*
'ituational factors that "a#e the "ain relationship
beteen to variables change5e.g., the relationship
"ay hold for one condition but not another.
1-22
8/9/2019 ob chapt01ppt.ppt
23/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Challenges an% Opportunities for O*
(he "a6or challenges and opportunities are Responding to Econo"ic 7ressures
Responding to lobalization
$anaging %or#force &iversity
'o"e other challenges and
opportunities include 2"proving *usto"er 'ervice
2"proving 7eople '#ills
'ti"ulating 2nnovation and *hange
*oping ith 8(e"porariness9
%or#ing in :etor#ed Organizations
)elping E"ployees Balance %or#/;ife *onflicts
*reating a 7ositive %or# Environ"ent
2"proving Ethical Behavior
1-23
8/9/2019 ob chapt01ppt.ppt
24/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
"espon%ing to $conomic .ressures
%hat do you do during
difficult econo"ic ti"es
&he presumed cause of the
change in the dependent
variable (7.
&his is the variable that OB
researchers manipulate to
observe the changes in 7.
&ependent 0?
&his is the response to 8 (the
independent variable.
#t is what the OB researchers
want to predict or e-plain.
&he interestingvariable9
1-2*
8/9/2019 ob chapt01ppt.ppt
29/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Interesting O* Depen%ent 0ariables
7roductivity
&ransforming inputs to outputs at lowest cost. #ncludes the
concepts of effectiveness(achievement of goals and
efficiency(meeting goals at a low cost.
Absenteeis"
5ailure to report to work a huge cost to emplo"ers.
(urnover
:oluntar" and involuntar" permanent withdrawal from an
organization.
&eviant %or#place Behavior
:oluntar" behavior that violates significant organizational
norms and thereb" threatens the well6being of the
organization and;or an" of its members.
1-2,
8/9/2019 ob chapt01ppt.ppt
30/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
More Interesting O* Depen%ent0ariables Organizational *itizenship Behavior 0O*B
Discretionar" behavior that is not part of an emplo"ees
formal $ob re'uirements, but that nevertheless promotes the
effective functioning of the organization.
Job 'atisfaction
) general attitude (not a behavior toward ones $ob< a
positive feeling of one=s $ob resulting from an evaluation of
its characteristics.
1-3
8/9/2019 ob chapt01ppt.ppt
31/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
The In%epen%ent 0ariables
The independent variable (X) can be at any of these three
levels in this model:
2ndividual
Biographical characteristics, personalit" and emotions,
values and attitudes, abilit", perception, motivation,
individual learning, and individual decision making
roup
%ommunication, group decision making, leadership and
trust, group structure, conflict, power and politics, and work
teams
Organization 'yste"
Organizational culture, human resource policies and
practices, and organizational structure and design
1-31
8/9/2019 ob chapt01ppt.ppt
32/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
O* Mo%el
" # $ I % I & 1'5
2ndependent
Variables 0>
&ependentVariables 0?
1-32
8/9/2019 ob chapt01ppt.ppt
33/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalBehavior, 14e
Summar& an% ManagerialImplications $anagers need to develop their interpersonal s#ills to
be effective.
OB focuses on ho to i"prove factors that "a#e
organizations "ore effective.
(he best predictions of behavior are "ade fro" a
co"bination of syste"atic study and intuition.
'ituational variables "oderate cause/and/effect
relationships, hich is hy OB theories are contingent.
(here are "any OB challenges and opportunities for"anagers today.
(he te3tboo# is based on the contingent OB "odel.
1-33
8/9/2019 ob chapt01ppt.ppt
34/34
Copyright 2012 Dorling Kindersley (India) Pvt. Ltd
Authoried adaptation !ro" the #nited $tates edition o! OrganizationalB h i 14
All rights reserved. :o part of this publication "ay be reproduced,stored in a retrieval syste", or trans"itted, in any for" or by any
"eans, electronic, "echanical, photocopying, recording, or otherise,ithout the prior ritten per"ission of the publisher. 7rinted in the
!nited 'tates of A"erica.
*opyright @11 7earson Education, 2nc.7ublishing as 7rentice )all
1-34