Organization Behavior 2Company- R&R inc.

TEAM:

Jayesh

Madhulika

Kanchan

Milan

SaiPraveen Suraj

Business Model: Repair and Resale of electronics. (Laptops, Mobile phones)

Number of Employees: 6

Employee profile: Riders: 2 Repairpersons/Technicians:2 Purchase and Inventory Manager:1 PR Guy:1

Roles:

Role of rider

To go for pickup and drop of offsite repair products To assist repairperson for onsite repair To EVALUATE products for resale/repair if needed

onsite or offsite.

Repairpersons/Technicians: To repair all the electronics devices.

Roles of PR guy: Customer tracking: Tracking customers who had major and minor repairs. This would help us to target those customers for resales and purchase. For instance, if a laptop/mobile has got a minor repair from us, we can ask that person to sell that device via us since that device is in a great shape and will be sold quickly. Similarly, if a customer has got a major repair and there are chances

of him switching the device, we can target him for buying from us. Marketing/PR: Sending SMS to the target audience, handling

customer grievances and after service support over phone. Operations: Managing unidirectional movement of riders while going

for various operations. Billing

Investment:

Generic semiconductor electronics: 25,000 INR Rent/Elec./Fuel: 15,000 INR Commercial phone line: 5,000 Supplements (Furniture/ Firm apparel for employees/

hoarding): 10,000 Cash in hand: 5000

Revenue:

Repair margins are usually high. Resale brokerage variables are high. Also, as customers with high earnings are prone to first

hand device purchases, we will deal in resale of devices corresponding to the needs of medium and lower level earnings customers.

Time allocation for onsite repairs will be fixed. This will ensure that human resources of riders and repairmen are not underutilised.

Thank you!