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Chapter 2: Diversity in Organizations
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Objective and easily obtained personal characteristics.Age◦ Older workers bring experience, judgment, a
strong work ethic, and commitment to quality.
◦ Lack flexibility and resistant to change
“relationship with dependant variables- turnover, absenteeism, productivity, job satisfaction and OCB”
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Gender◦ Few differences between men and women that
affect job performance.◦ No significant difference
Race (the biological heritage used to identify oneself)◦ Contentious issue: differences exist, but could be
more culture-based than race-based.
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Tenure◦ People with job tenure (seniority at a job) are more productive absent less frequently have lower turnover more satisfied
Religion◦Islam is especially problematic in the workplace in this post-9/11 world.
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An individual’s capacity to perform the various tasks in a job. Made up of two sets of factors:
1. Intellectual Abilities The abilities needed to perform mental
activities. General Mental Ability (GMA) is a measure of
overall intelligence. Wonderlic Personnel Test: a quick measure of
intelligence for recruitment screening. No correlation between intelligence and job
satisfaction.
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Number Aptitude Verbal Comprehension Perceptual Speed Inductive Reasoning Deductive Reasoning Spatial Visualization Memory
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2. Physical AbilitiesThe capacity to do tasks demanding
stamina, dexterity, strength similar characteristics.
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Strength Factors◦ Dynamic strength◦ Trunk strength◦ Static strength◦ Explosive strength
Flexibility Factors◦ Extent flexibility◦ Dynamic flexibility
Other Factors◦ Body coordination◦ Balance◦ Stamina
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