Develop positive interpersonal skills including respect for diversity.

Objective 1.02

Effective Communication skillsWritten Communication

The seven C’s of business communication 1. Correctness 2. Completeness 3. Conciseness 4. Clearness 5. Concreteness 6. Courtesy 7. Consideration

Effective communication skillsWritten Communication

Plagiarism : the act of using another person's words or ideas

without giving credit to that person : the act of plagiarizing something

http://www.merriam-webster.com/dictionary/plagiarism

Following written directionsWritten business communication

1. Memorandum 2. Business letter

Effective communication skillsVerbal/Nonverbal Communication

Importance of both verbal and nonverbal communicationSign Language

Body LanguageThe Seven Universal Facial Expressions of

Emotion - FBITone of Voice

Reaction

Interact with others in a way that is honest, fair, helpful & respectfulEthical vs. Unethical Behavior

Workplace ethics

Interact with others in a way that is honest, fair, helpful & RespectfulEthical vs. Unethical Behavior

Personal Ethics

Interact with others in a way that is honest, fair, helpful and respectfulTreating Others Fairly

GenderSexual OrientationPhysical ConditionEthnic HeritageLifestyleHarassment

Positive social skills (e.g., good manners and showing gratitude)

Positive Social Skills Positive AttitudeDigital etiquetteSocial networkingEtiquetteGossipProfessionalismTactPunctuality

Attitudes Positive & Negative

Optimists & Pessimists

Get along well with others and work effectively with them in groups.Team WorkTime

Management

Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause.

http://dictionary.reference.com/browse/teamwork

Conflict Resolution SkillsConflict Resolution Skills

Conflict Resolution Process

1. Identify the problem.2. Identify possible solutions.3. Evaluate each suggested solution.4. Pick the best solution.5. See if the solution is working.6. If necessary, agree to disagree.

Conflict Resolution SkillsCommunication in Conflict Situations

I-messagesa. I feel _________________________________b. When you _____________________________c. Because _______________________________d. And I want ____________________________

Private locations

Recognize the difference between appropriate and inappropriate behavior in specific school, social and work

situationsAppropriate behavior in specific situations

i. Courtesyii. Respecting privacyiii. Appropriate dressiv. Working with supervisors and coworkersv. Punctualityvi. Time managementvii. Accountabilityviii. Motivationix. Integrityx. Self-disciplinexi. Personal code of ethics

Recognize the difference between appropriate and inappropriate behavior in specific school, social and work

situationsDemonstrate Self-Control

i. Self-controlii. Self-observationiii. Reward techniqueiv. Extinctionv. Alternate behaviorvi. Stimulus control

Handling outside pressure on you.Sources of pressure

Self-esteemi. Physicalii. Mentaliii. Emotionaliv. Intellectual

Roadblocks in your personal life

i. Self-conceptii. Affirmationiii. Visualization

Accepting responsibility for your behavior

Responsible personal behavior

Responsible behavior in the work environment

Knowledge about, respect for, openness to and appreciation for all kinds of human diversity.Cultural Sensitivity

DiversityDiscriminationPrejudiceBiasStereotype

Interacting positively with diverse groups of people may contribute to learning and academic achievement.

Fairness公正 Kōsei

JapaneseRettferdighet

NorwegianTegwch

Welch

Google Translate

Respectاالحترام

Arabic尊重 Zūnzhòng

ChineseПовага povaha

Ukranian

Interacting positively with diverse groups of people is often essential to maintain employment.Positive working relationships

Human relationsInterdependenceAttitudes

Defeatist Inferior Superior Mature

Types of Leaders Authoritarian Democratic Laissez-Faire

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