Observer Training

And

Tracking Training

To define & understand safety behaviors and their effects in the workplace

To review some approaches for addressing positive & negative safety behaviors and discuss how to give constructive feedback

To identify the positive outcome of addressing safety behaviors in the workplace

How to properly observe a team working Documentation of the KROW card Tracking of Observations

Behavior – How a person acts under a specific circumstance; includes speaking, acting and performing physical functions

Behaviors are:

Observable (you can see them) Measurable (you can count them) Manageable (you can address them)

Behaviors are influenced by several factors from one’s past and current environment

Background (personal experiences/upbringing)

Age Sex Education Personality Beliefs Assumptions

Inspecting tools before using themWearing PPE as required by jobReporting minor accidents to supervisorPlanning a job to be sure all materials &

safety equipment are available & in good working condition

Wearing a seat belt when operating moving equipment and vehicles

Following the BJSA during the completion of the task

• Driving too fast• Lifting improperly• Rushing to get the job done• Getting out of a vehicle on the ROW

without hi-vis vest or apparelStarting the task without a BJSANot following or skipping steps on the BJSAUsing tools that are not in good working

condition

Bad habits and attitudes will exist, triggering unnecessary accidents

Worker morale will greatly decrease: Unsafe work environment for employee & co-workers Mindset “they don’t care about us” Worker performance & quality of work declines

New hires will be taught the unsafe/uncaring way You’ll be making hospital visits and attending funerals You or your injured employees will endure personal

suffering from lost wages, physical pain, stressful family issues, financial burdens and even potential loss of career/job

Elkhorn’s KROW Cards are designed to help us observe a team performing a task. A snapshot of their daily

work practices.

Through the use of the card during the observation we can share with the team the proper safe behavior's that the observer witnessed and congratulate them

on their efforts. We can also recognize a behavior that may need

improvement, and can stimulate conversation about the correct approach, or behavior that would improve

the team’s behavior and completion of the task

Address the team to be observed and let them know your observing them while they are working.

Stand safely back out of the way of the team, If any action or behavior makes the execution of the

task unsafe or places an employee at risk of injury STOP the work immediately and have the team revisit the BJSA before starting the task again.

Watch the team for a short amount of time, 5-20 minutes depending on the task, watching and noting the following Key Performance Indicators (KPI’s)

You’ll find this list on the Green side of the cardHousekeeping

Is the area picked free of trash and construction material not currently needed, clean of tripping hazards, are cords and hoses out of the way of the access and egress of the work area,

Fall Protection Is proper equipment being used, has it been

inspected before use, proper tie off points, anchor points, and the correct lanyard for the task being used. Is the 100 % tie off rule being practiced

Scaffolds, Ladders, Stairways,Have they been inspected, are they built correctly,

are the users following the scaffold tag instructions, are ladders being used correctly and tied off

Personnel Protective Equipment (PPE)Are all team members wearing the proper PPE, are

they following the recommendations on the BJSA,Excavations

Has it been inspected, is it shored, sloped according to the excavation plan, are employees aware of egress routes, are the routes assessable, is the team following confine space requirements,

Material HandlingHoisting, rigging, proper use of equipment, has

it been inspected before use, Proper lifting techniques, load size manageable,

Vehicles, Mobile EquipmentDaily inspection completed, is the operator

certified, being use correctly, no home made adapters

Tools and EquipmentProper tool for the task, in good working

condition, does it operate properly, being use correctly

Fire ProtectionIs there proper control over ignition sources, is the

right permit in place for the task, is fire fighting equipment close enough and in good working order

Confine SpaceIs the proper permit in place, has the atmosphere

been tested, is the attendant present at the access point, is the entrants listed on the control form,

Planning, CommunicationHas communication taken place before the task

started, has other teams in the area been notified of task

LO/TO and Electrical Has all energy control steps been verified, is

GFCI’s in use, are all electrical equipment in good condition, inspected,

Work Practices Proper body position, the right person performing

the right task, is the team following the steps required

Chemical ExposureAre employees wearing the correct protection for

the chemical, proper air monitoring techniques, does the team understand the MSDS

Permit/Hazard Evaluations Are all the correct permits in place, has the

team identified all the known hazards of the task, is proper effective controls in place to mitigate the hazards

BJSAIs the BJSA complete, does it have enough

steps to complete the task, is mitigation responsibilities been assigned, has it been signed by team members

During the observation, the observer needs to complete the card as the observation

progresses.

If all the proper KPI’s are in place then the observation is a positive one and the green side

of the card needs to be completed.

After completing the top portion of the card with the date, time, supervisor, job number, Task observed, and the BJSA information section,

Mark if it was a safe act or safe condition, then describe the task observed in a detailed

description list all the right behaviors you observed.

List any other positive behaviors you seen in detail

Then share feedback with the team you observed

Turn the card into the appropriate safety team member

If before or during the observation you discover a KPI that is missing and no one is in danger,

You’ll need to fill out the red side of the card, marking the KPI that needs improvement at

the bottom of the card.

Complete the question’s asked, describe observation, what’s the worse thing that could

happen, actions taken,

Then share feedback with the team you observed

List on the card what actions the team will take to prevent recurrence

Turn the card into the appropriate safety team member

When Sharing Feedback it is important to utilize a three step method. When sharing feedback, remember that all individuals like to hear or

know what they are doing right, which is what the KROW program is for recognizing proper

safety behaviors.

Share a positive, Suggest an action to adjust an undesired

behaviorFollow up the conversation with a positive note

All KROW cards count as one pointIn the tracking spreadsheet each week list each

card as one (1) positive observation Or

As one (1) need’s improvement with the score matching the KPI that the observer saw was

missing from the task plan

Each weekly totals to a monthly summary report, which we can then print out and post

on the project or share with the team.