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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE This guide explains how to view and download a list of clients invested in a fund
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEWUSER GUIDE
This guide explains how to view and download a list of clients invested in a fund
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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1 Contents
2 Introduction
3 PART 1: VIEW A CLIENT LIST
4 Starting from the homepage
5 Select the fund
6 The client list
7 PART 2: DOWNLOAD A CLIENT LIST
8 Starting from the homepage
9 Request a data download report
10 Select the account/clients
11 Access the completed report
12 Unzip the completed report
13 Filtering the report
14 Filtering the report continued
15 The final report
16 The final report continued
CONTENTS
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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This user guide will take you through the process of how to find a list of clients invested in a single fund on Adviser View.
The guide is split into two parts:
PART 1 provides a guide on how to locate a list of clients invested in a fund on Adviser View via the switch by fund process. Please be aware that you will not be able to download this list; you will be able to view a list of clients invested in a fund, and you will be able to copy and paste this list into another document.
PART 2 provides a guide on how to download a list of clients invested in a fund on Adviser View via the data download service. This will allow you to download a list of clients invested into an Excel spreadsheet format.
INTRODUCTION
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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PART 1: VIEW A CLIENT LIST
A GUIDE ON HOW TO VIEW A LIST OF CLIENTS INVESTED IN A FUND ON ADVISER VIEW
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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VIEW A CLIENT LIST(STARTING FROM THE HOMEPAGE)
Please note that this process will not action a fund switch for any fund or client selected. This process is to view a list of clients invested in a fund only.
1. From your homepage, select ‘funds’ under the ‘switch’ heading.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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VIEW A CLIENT LIST(SELECT THE FUND)
1. A list of all the funds your clients are invested in will be displayed.
2. Use the ‘find a fund’ button to search for a fund.
3. Tick the ‘View clients’ box next to the fund you are locating.
4. Select the ‘view clients’ button at the bottom of the fund list. 3
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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VIEW A CLIENT LIST(THE CLIENT LIST)
Important: This will provide a list of all the clients invested in the selected fund only. This list is not available to download.
1. A list of all clients invested in that one fund will be displayed.
2. Select the plus symbol, to the left of the client’s name, to show the policy number invested in that fund.
3. The total holdings of all clients and the number of policies invested in that single fund is displayed.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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VIEW A CLIENT LIST(THE CLIENT LIST CONTINUED)
1. Once you have opened all of the available clients on screen you can print this page by selecting file and then print within your web browser.
2. You can also copy and paste the table of information into a document of your choice.
Please note: the information may spread across several pages depending on the number of clients you have. You will need to print or copy each individual page.
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PART 2: DOWNLOAD A FUND CLIENT LIST
A GUIDE ON HOW TO DOWNLOAD A LIST OF CLIENTS INVESTED IN A FUND ON ADVISER VIEW
OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(STARTING FROM THE HOMEPAGE)
1. From your homepage, select ‘data download’ under the ‘business services’ heading.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(REQUEST A DATA DOWNLOAD REPORT)
1. Select ‘Request data download’
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(SELECT THE ACCOUNT/CLIENTS)
1. Select all the broker numbers using ‘Select all’ or select individual broker numbers using the individual tick boxes.
2. Leave ‘CSV’ selected so the report downloads as an excel spreadsheet.
3. Select all policy types by selecting ‘All’ or select individual product types using the drop down menus.
4. Complete the request by selecting ‘Submit’.
Important: Selecting an individual product type will only allow you to locate clients invested in the fund across that one product type.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(ACCESS THE COMPLETED REPORT)
The report is available at the bottom of the Data download screen. This is the same screen that the report was originally requested from – see page 6 of this guide.
1. The expiry date of the report is displayed.
2. Select the link to open and save the report.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(UNZIP THE COMPLETED REPORT)
To access the report, you will need to unzip the file. First, select the saved report from the file location in which you saved the report.
1. Select ‘Unzip’.
2. Enter a password to unzip the report. The password will be the place of birth you entered for the security questions when registering for Adviser View. Select ‘OK’ to complete the process.
After this the completed report will be accessible from the same file location in which you saved the report originally.
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OBTAINING CLIENT LISTS BY FUND IN ADVISER VIEW USER GUIDE
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DOWNLOAD A CLIENT LIST(FILTERING THE REPORT)
When you open the report it will display your broker details and the individual client details. Scrolling along the report will show the account number, account valuation and each individual fund invested in each account. Please note: You can adjust the column widths and remove any columns that are not required from the spreadsheet.
1. Select the entire excel spreadsheet by clicking the square in the top left hand corner.
2. To add a filter to each column of the spreadsheet, select the ‘Data’ tab and then the ‘Filter’ option.
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DOWNLOAD A CLIENT LIST(FILTERING THE REPORT CONTINUED)
Important: There will be more than one column which contains fund names in the report, so this process will be repeated for each column containing fund names.
1. Filters will now be applied to each column in the report.
2. Select the filter arrow on the first fund name column and deselect the ‘(Select ALL)’ option from the drop down menu.
3. Select the tick box next to the fund name you want to locate.
4. Select ‘OK’.
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DOWNLOAD A CLIENT LIST(THE FINAL REPORT)
1. You will now have a filtered client list, showing clients invested in that one fund.
2. After completing this process you can copy and paste the clients’ names and account numbers into another spreadsheet for your records.
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DOWNLOAD A CLIENT LIST(THE FINAL REPORT CONTINUED)
1. Select the filter arrow on the first fund name column again, select the ‘(Select ALL)’ option and ‘OK’ from the drop down menu to populate the full client list again.
You will now need to select each filter arrow on each remaining column containing fund names in the spreadsheet and repeat the process detailed on the previous and current page of this guide. Select the same fund name in each column until you have a full list of clients invested in that fund.
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SK11073 219-1183/September 2019
www.oldmutualwealth.co.uk
Please be aware that calls and electronic communications may be recorded for monitoring, regulatory and training purposes and records are available for at least five years.
Old Mutual Wealth is the trading name of Old Mutual Wealth Limited which provides an Individual Savings Account (ISA) and Collective Investment Account (CIA) and Old Mutual Wealth Life & Pensions Limited which provides a Collective Retirement Account (CRA) and Collective Investment Bond (CIB).
Old Mutual Wealth Limited and Old Mutual Wealth Life & Pensions Limited are registered in England and Wales under numbers 1680071 and 4163431 respectively. Registered Office at Old Mutual House, Portland Terrace, Southampton SO14 7EJ, United Kingdom. Old Mutual Wealth Limited is authorised and regulated by the Financial Conduct Authority. Old Mutual Wealth Life & Pensions Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Their Financial Services register numbers are 165359 and 207977 respectively. VAT number 386 1301 59.
