October 2013

Reflection: Review of Mission, Vision and Values

Staff Kudos

October Update – Connecting the Dots

Questions

Meeting Agenda

3

HonestyThe Value of Honesty instills in us the courage to always speak the truth, to act in ways consistent with our Mission and Values, and to choose to the right thing.

OnenessThe Value of Oneness inspires us to recognize that we are interdependent, interrelated and interconnected with each other and all those we are called to serve.

PeopleThe Value of People encourages us to honor the diversity and dignity of each individual as a person created and loved by God, bestowed with unique and personal gifts and blessings, and an inherently sacred and valuable member of the community.

ExcellenceThe Value of Excellence empowers us to always strive for exceptional performance as we work individually and collectively to best serve those in need.

Inspired by the healing ministry of Jesus Christ, we, Presence Health, a Catholic health system, provide compassionate, holistic care with a spirit of healing and hope in the communities we serve.

MissionV

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We will be a leader in transforming health care by delivering clinical excellence, outstanding value and exceptional experience to achieve better health for our communities.

Vision

Kudos

Operating Model

Optimized Asset Portfolio

Innovative Care Model

Culture Transformation

Financial Performance

2013 Operating Priorities

This month’s Meeting in a Box focuses on:

•Financial Performance

•Growth

•Operating Model

•Portfolio

•Culture Transformation

This month’s Meeting in a Box focuses on:

•Financial Performance

•Growth

•Operating Model

•Portfolio

•Culture Transformation

Presence Health continues to operate below budget year to date through September.

Hospital admissions continue to be unfavorable to budget by 9.5% and are down 7.7% compared to last year.

Financial Performance Update

11,000 Chicago United Airlines employees and their family members can choose the SmartCare Network as a health care option effective January 1, 2014.

What is the SmartCare network?

– It is a narrow network with a benefits design that incentives employer members to select the network to receive lower out of pocket expenses.

– This network was created by a company called Imagine Health, the developer of custom referral networks for employers branded as “SmartCare Networks.” This is the first network of its kind in Chicago.

Presence Health has served as the anchor health care system for the SmartCare Network since January 2013.

Other SmartCare Network clients include Home Depot and Walmart (totaling 29,000 members).

United Airlines Added to SmartCare Network Clients

Growth

The process continues and a decision has been made to move forward with a management agreement as a first step in forming a partnership.

Terms and other details are currently under development and will be shared when the agreement is finalized near the end of the year.

Presence Health is continually looking at the various components of its organization and the markets it serves to determine how it can best support its Vision of delivering clinical excellence, outstanding value and exceptional experience.

Iroquois is a 49-bed hospital and 35-bed skilled nursing facility in Watseka, approximately 30 miles south of Kankakee, Illinois. The hospital has more than 300 employees.

Iroquois Memorial Hospital Update

Plan for the future: Our patients are our top priority.  A strong health care facility is needed in this community, but changes do need to be made so that Presence OLR can provide the very best care to those who rely on the hospital. Our goal is to develop a viable business plan for Presence OLR as a licensed hospital with an appropriate complement of inpatient services, comprehensive emergency services and ambulatory services.

We must work together: Planning efforts must be supported by POLR doctors and medical professionals. Neighborhood community leaders must be involved. Elected officials are strong supporters and committed to POLR.

Timetable: We have been considering a plan for the future for about nine months. It will take us time to implement the plan once a decision is made. Approval of the Presence Health Board would be sought at periodic junctures. We hope to come to our initial planning conclusions within the next three months.

Working to Strengthen Presence OLR

Presence Saint Joseph Hospital (Elgin)Presence Mercy Medical Center (Aurora)

Maureen Bryant, President & CEO

Neal Edelson MDChief Medical Officer

Eileen GillespieChief Nursing Officer (PMMC)

Lisa DiMarco Chief Nursing Officer (PSJH-Elgin)

TBD – Interim support for Support Services being provided by multiple leaders

Presence Saint Joseph Medical Center (Joliet) Presence St. Mary’s Hospital (Kankakee)

Beth Hughes, Regional President & CEO

Syed Bokhari, MD, Chief Medical Officer, PSMH

David Franzblau, MD, Chief Medical Officer, PSJMC

Amy LaFine, CEO and Chief Nursing Officer

Jackie MedlandChief Nursing Officer, PSJMC

Janice NemriProfessional Services

Presence Covenant Medical Center (Urbana)Presence United Samaritans Medical Center (Danville)

Mike Brown, President & CEO

Jared Rogers, MDChief Medical Officer

Molly NicholsonChief Nursing Officer

Jennifer CordSupport Services

Presence Saint Francis Hospital (Evanston) Presence Saint Joseph Hospital (Chicago)

Roberta Luskin-Hawk, MD, President & CEO

Joel Spear, MDChief Medical Officer

Bill DuffyChief Nursing Officer

Rick LavacchiProfessional Services

Presence Our Lady of the Resurrection Medical CenterPresence Resurrection Medical Center Presence Holy Family Medical Center

John Baird, President and CEO

David Bordo, MDChief Medical Officer

Carol Miserendino, Chief Nursing Officer, PRMC/POLR

Pam BellChief Nursing Officer, PHFMC

Dennis FitzMauriceProfessional Services

Presence Saints Mary and Elizabeth Medical Center (Chicago) Two campuses

Martin Judd, President & CEO

Balvindar Sareen, MDChief Medical Officer

Suzanne LambertChief Nursing Officer

John HennellyProfessional Services

Recent Changes to Hospital Senior Leadership Teams

In all of the regions, CFOs, HR, Mission, and Strategy Leaders are in the process of being selected by System executives in partnership with the CEOs of each integrated senior team.

One way that we know we are improving the patient experience is through our patient satisfaction scores.

Our target is to meet the 75th percentile goal by the end of the 4th quarter 2013.

Keep up the good work – sometimes the difference between meeting or missing the goal is just one patient!

Improving the Patient Experience

Questions?