Page 2Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Egencia Global Product Delivery Highlights: OCT 2018
Currently launching and coming in Q4
Air BookingRollout of the new booking
experience on our new global platform
Global Rail UK: Adding more features (roundtrip)
FR: Progressively rolling out a
redesigned experience
Global CarProgressively rolling out a new single,
global Car shopping & booking path
Arrangers: Modify Arrangers can modify their travelers’
reservation (Android)
SSO “Stay logged in”Single Sign On users will stay logged
in for a longer period of time
(determined by their company)
Train bookingUK train rollout continues (round trip).
Coming next: French Train.
New Air Travel PoliciesLaunch of new air policies to bring
consistent traveller experience
Profile CardsRoll out of new cards in order to
standardise the product
Lodging & hotel Sort Optimization
Multi-travelers Bookings
Egencia® Analytics Studio(Reporting & Analytics)
Optimize for the future with Year-over-
Year data visualizations + a new built-
in data dictionary
Travel Management Lodging & Transportation The
App
Egencia Advantage
Car bookingCar rollout continues with the support
of negotiated rates, policy, approval.
Book saved tripsTravelers can book a saved trip.
Insurance (FR/BE/DE)Partnering with Allianz for a new
flight insurance offer.
Visa alert (for India & HK)A work visa alert is displayed on the
online itinerary (trip card) + in the
confirmation email for the final
destination of a trip.
Rail compensation (UK)Get compensation if your train
is cancelled or delayed.
Travel Assistance
(US, CAN, AUS, NZ, UK)We will be partnering with Allianz for
a telephone assistance/concierge.
Virtual paymentWe will offer virtual payment with
external partners.
NDCEgencia’s position
HR FeedChange in email layout in order to
comply with GDPR regulations
Page 5Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
New Air Travel Policies Bringing consistency to the site for Travel Managers
Launching the following parameters as part of air policy:
• Highest Cabin Class
• Out of policy destination
• Advance Purchase
• Reasonable Flight
Highest Cabin Class
• Define the default cabin class from the following options available
• Economy Class
• Premium Economy Class
• Business Class
• First Class
You can choose to include stopover in the duration exceptions
Page 6Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
New Air Travel Policies Bringing consistency to the site for Travel Managers
Out of policy destination
1. Define the route for which air travel is out of policy
2. You can choose to apply both ways or just one way by
selecting the checkbox
3. If To or From input box is left blank, it will be assumed as
‘’Everywhere’’
4. You can define any number of locations as out of policy
5. Location can be defined at airport, city, country or continent
level
Advance Purchase
1. Configure a criteria that anything booked x-days in advance is out
of policy
2. The day range can be between 1 and 21 days
3. Advance purchase policy can be also defined at Geography level
Page 7Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
New Air Travel Policies Bringing consistency to the site for Travel Managers
Best Fare Option
We are standardizing legacy LRF and LLF to a new and simpler way to calculate
the best fare option at the time of booking on SGP
Goal:
Select a flight result which provides balance among:
• Flight policies of the company
• Convenience for the traveler
• Price
Flight policies
PriceTraveler
Convenience
Page 8Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Profile ManagementNew Cards launching
Notification Card is being launched with the alerts integrated inside-
• Marketing Communication
• Expiry Alerts
• Flight Alerts
• Reservation Emails
• Calendar Sync/Invites
Loyalty Card
This card is used to manage loyalty and subscription cards of a user
for Air, Hotel, Train and Car
Preferences
All the functionalities remain same as in legacy except the following
which will be deprecated
• Train in both EU and NA
• Reporting Preferences
• Mobile Activation Setting
• Hotel ( EU)- via payment preference
Page 9Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Egencia Analytics StudioOptimize for the future with Year-over-Year data visualizations
The Egencia Analytics Studio gives you dynamic visuals that
tell the story of how your business travel creates value for your
company
• Unlock additional value by comparing spend, average rates,
compliance, online adoption, and more on a yearly basis
• Available for all parts of your program whether you want to
take a holistic view (Travel Summary) or across different
spend categories (Air, Hotel, Train, Car)*
• Live for all clients in all languages
• Access is via the drop-down in the horizontal navigation bar
• Available for Travel Manager, Travel Director, and Report
Analyst users
* - Does not currently include Egencia Global Alliance (EGA) partner data
Page 10Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Egencia Analytics StudioGet the definition of your KPIs in seconds with the Data Dictionary
The Egencia Analytics Studio gives you dynamic visuals that
tell the story of how your business travel creates value for your
company
• Get clarity and information in seconds by accessing the data
dictionary for the official definitions of your key reporting
metrics
• Live for all clients in all languages
• Access is via the drop-down in the horizontal navigation bar
or directly from the Analytics Studio landing page
• Available for Travel Manager, Travel Director, and Report
Analyst users
Page 12Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
AIR - Shopping & Booking Brings you where you need to be
A completely redesigned air experience for a faster display, mobile
responsive pages and stability improvements. A consistent & global
path that meets also your local requirements. Enhancements are
based on travellers behaviours and feedback.
Launched in 2018
• A new Air Shopping path including flight details, filters with prices per
airline to compare at a glance, pricing page with clear information of
what’s included and the ability to mix fare flexibility.
• Transferring the “add a hotel” functionality to the trips page
Coming in Q4
• An enhanced checkout page with a new layout that consolidates
and highlights traveler, invoicing and payment information.
• You need more time to think, an option allows you to book the ticket
and confirm later – the ticket ticketing date will be available on the
trips page only
.
Page 13Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
HOTEL - Shopping & Booking
Launched in 2018
• Results displaying progressively so travelers can start shopping
more quickly.
• Checkout page redesign to highlight the information that matters
most to bookers
• Your previously/frequently booked Hotel available in your “trips”
without hotel booking for an easy & fast booking along with an
email reminder.
• Cancel online with mobile responsive pages.
Coming in Q4
• Improved sort (through machine learning) based on your travelers
travel preferences booking behaviors and company policy for more
relevant results
• Book multiple travelers in a single checkout page
a. One block per traveler including all the data related to the
traveler
b. The price details is displayed per traveler
c. The booking is automatically done for all the travelers
(EUAPAC)
d. A “group trip” will be available on the trips page, so any change
to the booking can be made separately for each traveler
Page 14Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
A brand new experience for you travellers, helping them to
navigate easily in a consistent way across our website, with
booking capabilities on our app and based on a new integration
with our SilverRail partner.
Launched in 2018
• New user experience for one way bookings (based on specific
search criteria).
• Mobile App bookings available for one way trips also!
• NEW! Online Cancel on both desktop & App
Coming in Q4
• Booking Roundtrips with the new experience on desktop & mobile
• Adding a London Travel day card to the booking
• Booking Routes with transfer
• Mobile App with all shopping & booking capabilities
.
RAIL – UK RAILGlobal offer on the right track
Page 15Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
RAIL– FR RAILGlobal offer on the right track
Launched in 2018
• Find what you are looking for: search & book your TER tickets
ONLINE – Egencia is the first TMC to offer that!
• Development to a new direct connectivity with the TER booking
system (April 2018) to provide the TER full content.
Coming in Q4
A brand new experience for you travellers, helping them to navigate
easily in a consistent way across our website, with booking
capabilities on our app (this will depend on your search criteria)
Page 16Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
CAR – Shopping & BookingStart your engines
Launched in 2018 (North America)
• A consistent experience for all your bookings (Air, Rail,
Hotel & CAR).
• A brand new design from search to checkout.
• Highlighting all the car options on one screen to make it
easy to compare
• Clear organization of the information, to review your
choice
• One and Single checkout page, to ease the finalization.
• Bookings available within The App!
Coming in Q4 (All countries)
• View all types of Rates for all searches: negotiated,
Egencia Preferred rates and published rates
• Extend to additional means of payment (Credit Card, on
account, loyalty cards)
• Book for additional services
• Launching the same experience in EU & APAC
Page 17Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
New Distribution Capability (NDC) Main points about NDC
1. It’s a complex path
• Since 2012, we’ve been a member of IATA’s Passenger Distribution Management Group Advisory Forum to ensure
delivery of a seamless customer experience for our global customers.
• We are only at the beginning of the NDC journey with IATA’s “202020” objective of 20 airlines targeting 20 percent of
indirect bookings via NDC by 2020 ahead.
2. Focusing on the Customer is key : keeping the needs and requirements at the forefront
• Incremental value
• Choice and comparison: NDC should enrich the decision-making process.
• Beyond booking: We need to build maturity and functionality that goes beyond the shop-book-pay flow.
• Scale and efficiency
3. Collaboration with airlines is required
• The airlines need a collaborative and inclusive approach to address the complexity and scale of corporate travel.
• A small number of airlines have still decided to removed content from the GDS or tacked on fees while the industry is in
the transition phase.
Read our blog
Page 18Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
New Distribution Capability (NDC) Egencia’s position
Egencia as part of the Expedia group, is engaged with various
players in the industry (customers, airlines, GDSs, aggregators)
to build the right NDC sourcing strategy.
• We are part of a core committee at IATA defining the NDC
standard since 2017
• We are part of the NDC early adopters / advisory board set
up by the GDSs, to build a scalable solution
Our content and connectivity strategy is evolving
• Securing the adoption of NDC through the GDS in H2 2019
(depending on the GDS developments)
• In addition to GDS’s, we are exploring other options
Integrating NDC content will require high investment and drive
new economic model.
• Today less than 2% of flights sourced via this connectivity and
mainly on the leisure side
• Industry objective of 20/20/20 : 20 Airlines, to reach 20% of
their traffic through NDC in 2020
We are committed to providing comprehensive inventory to meet
our clients needs, in the most scalable, efficient and economic
way for travelers.
• Today less than 2% of flights sourced via this connectivity and
mainly on the leisure side.
• We want to make sure we put the customer at the center of
NDC
2
.1.
3. 4
.
Page 20Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
The app for all
Launched in Q3
• Arrangers can modify their travelers’ reservation (iOS)
• Approvers can approve in 2 taps
• TMs can access Traveler Tracker from the app
• Travelers in the UK can book train (rollout in progress)
• Travelers in North America can book a car (rollout in progress)
Coming Next
• Arrangers will be able to modify their travelers’ reservation (Android)
• Travelers in the UK and in France will have access to Train booking
(progressive rollout over several months)
• Travelers in all regions will have access to Car booking (progressive
rollout over several months)
• Travelers will be able to book saved trips
Most business travel apps only cater to the travelers’ needs. The
Egencia app goes beyond and offers features for arrangers,
approvers and Travel Managers.
Watch this short video:https://youtu.be/Th6NMTRZA04
Page 22Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Egencia AdvantageServices to help business travelers throughout the entire journey
Visa Services Parking CommunicationTravel
SatisfactionRisk Avoidance
Book your parking in
advance with:
• ParkWhiz (US
customers)
• Onepark (EU
customers)
A the airport or train
station leave your car to
a Ector valet & get your
car back at the exit at
your arrival. (France)
Help save on roaming
charges for an individual
traveler with Skyroam
(Global) or for your entire
company with Webbing
(Global).
Based on your passport
information & destination,
alerts on trips page &
confirmation email
• CIBT Visas (Global
except India & HK)
• Visa HQ (India)
Airhelp: If your flight was
delayed or cancelled,
Egencia & AirHelp will
help you get your
compensation!
Loungebuddy: You can
now easily book your
next lounge.
No need to be a frequent
flyer. It’s easy & cheap!
Your security is crucial!
For that reason we are
partnering with the
world’s leading medical &
travel security assistance
company.
Page 23Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Egencia AdvantageAirhelp – get your flight compensation
In 2004, the European Union established Rule 261/2004. It
set rules on compensation for passengers who encounter
disruptions while traveling.
Your traveller is flying to, originating from or connecting
through the EU and the flight is delayed, cancelled or
overbooked.
AirHelp provides air passengers with legal assistance and together with Egencia helping travelers get reimbursed.
Why is this important for our clients?
• Passenger rights (European law!) Egencia is
working with Airhelp to help travelers get their
compensation
• It is an automatic process → No work has to be
done from clients side
• No costs for clients
• This will help travelers motivation and satisfaction
Page 25Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
Customer ExperienceNew Help link to access the Help Center and your Customer Service details
Quickly discover key information and your customer service
details faster than ever before directly in the Egencia platform
• The Help Center provides “in-moment” answers to the top
questions asked by you and your travelers
• Your customer service contact details are listed at the
bottom of the Help Center
• Live for all clients in all languages
• On the home page today, we will be rolling out the Help link
to all pages by the beginning of 2019
Page 26Eg enc i a G l ob a l P r oduc t D e l i ve r y H i g h l i gh ts f o r QBR – Oct 2018
The Egencia Resource CenterNew dedicated section to highlight how the Egencia platform empowers arrangers
https://productinfo.egencia.com/arrange/