October 21, 2011

Ron.Smith@oesc.state.ok.us

Benefit Year Earnings (BYE): Root Causes Identified:

Agency Causes Incomplete explanation of issues Data entry errors. Law changes.

Claimant Causes Failure to report wages. Report incorrect wages..

Employer Causes Not reporting New Hire

ETC.

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Benefit Year Earnings (BYE):

Planned action(s) to address: More knowledgeable staff. Provide more user friendly computer screens. Educate legislators

Principal milestones: October 20, 2011 January 31,2012 April 30, 2012

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Separations (SEPs): Root Causes Identified:

Agency Causes Enter the incorrect last employer Add issues to the wrong claim. Inexperienced staff. Failure to keep abreast of law/policy changes.

Claimant Causes Provide the incorrect last employer. Provide incorrect reasons for separation. Failure to update mailing address.

Employer Causes Failure to update mailing address. Conflicting reasons for separation from 3rd parties And employers.

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Separations:

Planned action(s) to address: Provide training to UI staff. Conduct employer seminars. Employer address verification system to identify incorrect last

employers (New ONIC II) Principal milestones:

Current Current January 2012

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Work Search Issues: Root Causes Identified:

Agency Causes Failure to clarify what a work search is. Failure to define work search requirments. Better understanding of policies.

Claimant Causes Unsure of what is required. Perform searches outside of one’s education And experience. Unwillingness to comply with work search requirments.

ETC

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Work Search Issues :

Planned action(s) to address: Post informational videos that explain work search requirement. Claimant messaging system that notify claimants of work search requirement. Review policy regarding number of work searches

Principal milestones: March 2012 June 2012 March 2012

ETC.

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Issue 1: xxxxx

Root cause(s) identified: Same as National focus

Planned action(s) to address issue AAA BBB CCC

Principle milestones DDD EEE

ETC.

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Issue 2: xxxxx

Root cause(s) identified: XXX YYY ZZZ

Planned action(s) to address issue AAA BBB CCC

Principle milestones DDD EEE

ETC.

Strategies to Support Owning UI Integrity:

Encourage every staff member …etc. To take the extra minute to verify information. Do it right the first time. To attend training To submit suggestions regarding policies and law changes

Develop processes ….etc. Improve communication to UI staff Improve training tools

Maintain management oversight…etc. Upper level management is responsible for Milestones.

ETC.

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Communications Strategies:

To claimants Utilize claimant messaging system to provide better communication to claimants. Post informational videos to better educate claimants. Train UI staff to improve communication to claimants.

To employers

Conduct employer seminars to better educate

UI Tax staff to assist in educating Employers ETC.

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Communications Strategies, Continued:

To state UI staff Utilize email to keep all staff informed. Conduct weekly meetings. Policy and Procdures.

To the public Release statements/publish newspaper articles. Post messages at Workforce Centers.

To state leaders (Governor, state legislature, etc.) Establish a legislative committee. Submit annual reports to state leaders.

ETC.

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Killer App: Description of Issue:

XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. Description of Solution:

XXX xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc. Xxxxx xxxx xxxxx xxx x xxxxx xxxx etc.

Anticipated results: Timeliness, accuracy, etc. improved by XX Improper payment reduction: xx%

Cost / Benefit explanation: Xxx xxxx xxxx. Xxxxx etc. Increased notification of BAM findings Increased supervisory monitoring of pending due dates Increased supervisory claim processing reviews

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“Integrity: Own It!”

Questions?

State Contact for follow-up:

Jane Doe: doe.jane@state.xx.gov

Phone: 123/456-7890

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