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Office Of cOntinuing educatiOncenter fOr Quality excellence1100 S. Marietta ParkwayMarietta, GA 30060-2896
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September - December, 2005
Workshop Calendar
Integrating people & technologyCENTER FOR
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OFFICE OF CONTINUING EDUCATION1100 S. Marietta ParkwayMarietta, GA 30060-2896
QualityManagementQualityManagement
cqe_fall2005.indd 3-4 7/18/2005 10:55:27 AM
Days
Fee
SEP
OCT
NOV
DEC
JAN
2006
Qual
ity M
anag
emen
t/Pr
oces
s To
ols
Bal
ance
d Sc
orec
ard
2$4
95
17-1
8
Con
flict
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olut
ion
2$4
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26-2
7
Cus
tom
er S
ervi
ce E
xcel
lenc
e 1
$245
18
Cus
tom
er/S
uppl
ier
Part
ners
hips
2
$495
28
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Lead
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45
85
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sor:
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RC
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2$4
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24-2
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tical
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28
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7-9
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istic
s (I
ntro
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efer
to S
ix S
igm
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13
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t.Pre
p (C
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16
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Intr
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23-2
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Bla
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17-2
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umen
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2$8
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15-1
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Impl
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ting
ISO
900
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2$8
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17-1
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26-3
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19-2
35-
9
IS
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12
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ISO
9001
:200
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th C
usto
miz
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efer
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to S
peci
fic In
dust
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(*RA
BQSA
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onSo
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xcel
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tner
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d A
udito
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nd I
mpl
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ting
ISO
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3-
4
H
ealth
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A —
Ris
k M
anag
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isk
Ana
lysi
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edic
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TS
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d A
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$1,6
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17-2
1
Proc
ess-
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uditi
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2$8
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25-2
6
Proc
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Map
ping
2$8
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27-2
8
Trai
ning
Pro
gram
s fo
r AS
Q Ce
rtifi
catio
n
(CQ
IA)
Cer
tified
Qua
lity
Impr
ovem
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ssoc
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3
$695
7-
9C
QIA
Ex
am
Dec
3
(CQ
M)
Cer
tified
Qua
lity
Man
ager
5
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CQ
M
Exam
O
ct 2
2
Sept
embe
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ecem
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Sept
embe
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ecem
ber,
2005
Qual
ityW
orks
hop
Cale
ndar
Ph: 6
78-9
15-7
417
• Fx
: 678
-915
-749
0 •
: jm
elton
@sp
su.ed
uFo
r De
taile
d W
orks
hop
Outli
nes:
w
ww.
cqe.
spsu
.edu
Qual
ityW
orks
hop
Cale
ndar
SH
OW
US
TH
E M
ON
EY!
CQE
will
mat
ch a
ny c
ompe
titor
’s fe
e fo
r the
sam
e wo
rksh
op. J
ust p
rovid
e th
e CQ
E wi
th a
cop
y of t
he
spon
sorin
g ag
ency
’s ou
tline
and
fee.
Bec
ome
the
LEAD
ER T
eam
s Lo
ve…
…a
Team
Lea
der’
s To
olki
tO
ctob
er 3
• St
udy
key
lead
ersh
ip c
hara
cter
istic
s•
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n ef
fect
ive c
omm
unic
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Depl
oy e
mpl
oyee
mot
ivatio
n pr
inci
ples
• De
velo
p SM
ART
obje
ctive
s•
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te a
team
cha
rter
• Re
view
team
ing
best
pra
ctic
es•
Mea
sure
key
resu
lts•
Deve
lop
a pe
rson
alize
d ac
tion
plan
SIX
SIG
MA
CER
TIFI
CAT
E TR
AIN
ING
• G
RE
EN
BE
LT T
RA
ININ
G•
BL
AC
K B
ELT T
RA
ININ
GW
ith th
is tr
aini
ng, th
e CQ
E de
velo
ps le
ader
s w
ho w
ill:
• R
educ
e w
aste
and
cyc
le t
ime
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evel
op s
ucce
ssfu
l tea
ms
• Ap
ply
stat
istic
al m
etho
dolo
gies
• En
hanc
e cu
stom
er s
atis
fact
ion
• Im
prov
e pr
ofita
bilit
y•
Gai
n co
mpe
titiv
e ad
vant
age
CQE’
s SS
tra
inin
g pr
ogra
ms
are
base
d on
th
e AS
Q’s
nat
iona
l exa
m c
ompe
tenc
ies.
LEAN
EN
TER
pR
ISE
Co-
spon
sore
d by
inte
rnat
iona
lly-k
now
n Ex
cel P
artn
ersh
ip, I
nc.
LEAN
ENT
ERPR
ISE
APPL
ICAT
ION
SPEC
IALI
ST
CERT
IFIC
ATE
Two
Ses
sion
s•
Oct
ober
3-6
••
Nov
embe
r 29
-Dec
embe
r 2
•“L
earn
how
to
redu
ce c
osts
, cy
cle
times
and
non
-val
ue
adde
d ac
tiviti
es,
resu
lting
in a
bet
ter
com
petit
ive,
agi
le,
and
mar
ket-
resp
onsi
ve c
ompa
ny.”
• Ba
sic
Met
hodo
logy
of L
ean
Ente
rpris
e•
Basi
c Pr
oces
s M
anag
emen
t•
Was
te E
limin
atio
n an
d Pr
oces
s Va
riatio
n•
Basi
c Un
ders
tand
ing
of 5
Ss
and
Wor
kpla
ce
Orga
niza
tion
• In
trodu
ctio
n to
the
Lean
Ana
lysis
Too
ls a
nd
Perfo
rman
ce M
easu
rem
ents
• Si
x Si
gma
Met
hods
- DM
AIC
Proc
ess
• LS
I (Le
an S
igm
a-IS
O) In
tegr
atio
n Co
ncep
ts•
Depl
oym
ent O
ptio
ns a
nd S
ucce
ss-D
riven
St
rate
gies
Basic
s…M
yths
…an
d Re
ality
…IS
O 17
799
— U
nder
stan
ding
an
Info
rmat
ion
Secu
rity M
anag
emen
t Sys
tem
Co-
spon
sore
d by
inte
rnat
iona
lly-k
now
n B
SI M
anag
emen
t S
yste
ms
Oct
ober
24-
25•
Bus
ines
s N
eeds
: Com
mer
cial
and
lega
l im
plic
atio
ns•
Intr
oduc
tion
to IS
O 1
7799
: His
tory
, de
velo
pmen
t, a
nd c
urre
nt s
tatu
s•
Reg
istr
atio
n an
d Ac
cred
itatio
n Pr
oces
ses
• Ex
erci
ses
in d
esig
ning
and
impl
emen
ting
a m
anag
emen
t sy
stem
:-
Polic
y an
d S
cope
- R
isk
Asse
ssm
ent
and
Man
agem
ent
- S
tate
men
t of
App
licab
ility
- C
ritic
al S
ucce
ss F
acto
rs
10%
Dis
coun
tÆ
Reg
iste
r 30 d
ays
in a
dvan
ce
20%
Dis
coun
tsÆ
3+
Reg
istr
atio
nsÆ
SPSU
Alu
mni
Æ
Pre
viou
s Cus
tom
ers
(Ind
ivid
uals
)
Mal
colm
Bal
drid
ge N
atio
nal
Qua
lity
Awar
d W
orks
hop
• B
usin
ess
• Ed
ucat
ion
• H
ealt
hcar
e•
Non
-Pro
fit
Oct
ober
12
-14
cqe_fall2005.indd 1-2 7/21/2005 2:25:09 PM