Date post: | 16-Jul-2015 |
Category: |
Self Improvement |
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SWOT ACADEMY 2
Office Etiquette What are etiquette?
Why its necessary to
follow them?
What are the factors that affects the behavior of the employees?
Classify these factors as internal and external.
SWOT ACADEMY 3
Office Etiquette Topics to Consider
Etiquette Basics
Professional Appearance
Office Etiquette
Basics of Time Management
Useful Tips : Better yourself!
SWOT ACADEMY 5
Office Etiquette Etiquette Basics
Creating a positive image
Behavior
Exhibit a positive attitude and pleasant demeanor.
Use a firm handshake.
Maintain good eye contact.
Appropriate introductions.
Rise when you are introducing someone or you are being introduced.
Show a healthy respect for colleague’s experience and expertise.
SWOT ACADEMY 9
Office Etiquette Professional Appearance- Yes Shirts, Trousers, Dress, Accessories
Tie ,Suits ,Shoes Jewellery, Make up
SWOT ACADEMY 10
Office Etiquette What is expected from you? Exhibit a positive attitude and know
what your role will be on the team – How can I best assist?
Inquire about the proper way to respond to co-workers, supervisors, clients ( Business letter head, phone call etc.)
Attending a meeting
Come prepared and Listen carefully Be concise and articulate when
speaking Show respect
SWOT ACADEMY 12
Office Etiquette Communication- Telephone
Use appropriate tone of voice
Maintain a positive attitude
Remove slang terms and use good listening skills
Take complete phone messages (name, date, time, reason for calling, where they can be reached)
Cell phone – TURN IT OFF
SWOT ACADEMY 13
Office Etiquette Communication- Email Make subject line specific
Reply to a question- copy question
into your email and then provide your response
Follow standard writing guidelines - business letter format as a professional courtesy
Keep it short and concise
Include your name and contact information. Nothing is confidential when sent electronically
SWOT ACADEMY 14
Office Etiquette Obstacles to effective time management
Too Many Things
at a Time
Un-Appropriate
Schedule of Time
Interruptions
Stress and Fatigue
Unclear Objectives
Disorganization
Inability to say NO
SWOT ACADEMY 15
Office Etiquette Time Management
Do
Delegate
Address the urgent
Accomplish what you can early
Attach deadlines to things you delay
SWOT ACADEMY 16
Office Etiquette
Employees Are Bothered by Co-workers Who
Don’t acknowledge you unless you speak to them directly
Flirt with coworkers, vendors or customers
Wear too much perfume or after-shave
Drop in on you while you are working and don’t ask if it’s okay to interrupt
Habitually arrive late at meetings
Better Your Self
SWOT ACADEMY 17
Office Etiquette
Employees Are Bothered by Co-workers Who
Have outbursts of anger or yell and curse
Are too “touchy feely”
Borrow things but forget to return them
Don’t say “thank you”
Don’t return phone calls
Gossip
Better Your Self
SWOT ACADEMY 18
Office Etiquette
How to maintain good interpersonal relations
Show respect for the opinions
Avoid arguments
Admit your mistakes quickly
Begin in a friendly way
See the other side of the coin
Be reasonable in your request
Express yourself firmly and directly to specific individuals
Be honest about your feelings
Better Your Self
SWOT ACADEMY 19
Office Etiquette
Better Your Self
Use active listening skills to ensure that you hear and understand other’s positions and perceptions.
Make self
development plans Try New
Things
Be Assertive
Make sure that good
relationships are the first priority
SWOT ACADEMY 20
SWOT Academy Thank You !!
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