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Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey...

Date post: 25-Feb-2016
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Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office. Introductions Guy Bailey MCIPR Evaluation and staff engagement lead, Home Office Janis MacLennan, CIPR Internal communications manager, Home Office. - PowerPoint PPT Presentation
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CIPR INSIDE MEASUREMENT SUMMIT Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office
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Page 1: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Office internal communications and staff engagement dashboardA practitioner’s guide

Guy Bailey and Janis MacLennan, Home Office

Page 2: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

IntroductionsGuy Bailey MCIPREvaluation and staff engagement lead, Home Office

Janis MacLennan, CIPRInternal communications manager, Home Office

Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.

Page 3: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Page 4: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

The offer

improving internal channels

linking with business objectives

tying it all together – the dashboard

Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.

Page 5: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

The approach

data gathering

problems / solutions

customer requirements

Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.

Page 6: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Data gathering - monthly return

Page 7: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Problems/solutions

missing data

double-counting

spot or trend values

measuring staff feedback actions

Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.

Page 8: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Page 9: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Evaluation layers

level 1internal comms and engagement measures

level 2high-level staff engagement priorities

level 3overall engagement index

Home Office internal communications and staff engagement dashboard , Guy Bailey MCIPR, July 2013.

Page 10: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Page 11: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Page 12: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Dashboard outcomes

influencing Board strategy

improved internal channels

instilling culture of evaluation across team

sharing best practice across the sector

having the opportunity to speak here today!

Page 13: Office internal communications and staff engagement dashboard A practitioner’s guide Guy Bailey and Janis MacLennan, Home Office

CIPR INSIDE MEASUREMENT SUMMIT

Next steps…

Thank you for listening

and please get in touch for more information:

Guy Bailey MCIPREvaluation and staff engagement lead, Home Office

[email protected]


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