C
S
W
D
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EMILIANA DR. UGALDE, RSWCSWD OFFICER
NE TEAM, ONE LOVE, ONE BACOOR !
The City Social Welfare and Development Office is tasked and mandated to uplift the living conditions of the disadvantaged sectors of the community.
Office of theCITY SOCIAL WELFARE AND DEVELOPMENT OFFICER
OMMITTED
ERVICE ORIENTED
ORKFORCE
EDICATED IN THE ATTAINMENT AND REALIZATION OF
Responsible Departent / Unit :
Service Name
Service Description
Client
Maximum Duration of Process 30 Minutes
Requirements
How to Avail Service
Applicant/Client Frontline Services Unit
1 Approach MIS for E- Registration For photo capturing and giving of # MIS STAFF 5 minutes None
Client goes to Action Center for interview/assessment
Action Center Staff ( Monaliza Amores, Rosana Talay, Dainica Camerino, Emma Pido, Jeff Henry Lorena, Nino Castillo, Billy Rey Dariguez, Raymond Salac, Enrique Rosas)
3 Client waits at the Action Center
Social Worker in Charge reviews and forward the completed E-Reg form with assessment to CSW Officer forrecommendation of requested assistance to the Office of the Mayor.
Social Worker in charge of Action Center (Ariel Palencia/ Jesani
Casuno)5 mins none
Form/s Use
Paperless transaction
Intake Interview, assessment, checking of documents
Office / Person ResponsibleTime to Complete
(w/complete requirements)
10 minutes
Brgy. Clearance, Barangay Indigency, Medical Abstract, Hospital Bill, Prescription , Registered Death Cert., Funeral Contract, Personal Letter, Additional for Libreng Serbisyo : Cartificate of Indigency,
Action to be takenStep
2
Fees
none
CITIZEN's CHARTER SERVICESCity of Baccor, Province of Cavite
CSWDO
Action Center ( Emergency Assistance Program)
Burial Assistance, Medical Assistance, Financial Assistance
Needy Children, Adult, Family Heads, Senior Citizens, PWD's
4 Client waits at the Office of the Mayor
CSWD Officer recommends for approval and forward to the Mayor's Office the computerized transaction for approval.
CSWD Officer (Emiliana D. Ugalde) 5 mins None
6Client receives the financial/ medical assistance or Guarantee Letter
Approval and Releasing Mayor's Office 5 min. none
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Staff receives report/phone callsAdmin staff(Ma. Cristina Bombita, Anna Marie Garcia and Rea de Roxas)
5 minutes
2 Refer to CSWD Officer for action, approvalAdmin staff, CSWD Officer(Ma. Cristina Bombita, Anna Marie Garcia, Rea de Roxas, Emiliana D. Ugalde)
5 minutes
3 Conduct rescue operationStaff assigned in rescue operation for street children
(Susan Rivera, Donato San Juan, Marlon Lopez, Enrique Rosas, Billy Rey Dariquez, Raymond Salac)
2 hours
4 Street children stay in the center
Rescued schildren are turned-over at the CSWDO Shelter for Street Children
Staff assigned in rescue operation for street children(Susan Rivera, Donato San Juan, Marlon Lopez,
Enrique Rosas, Billy Rey Dariquez, Raymond Salac)1 hour
5 Intake interview Admin Staff (Susan Rivera) 5 minutes Intake form
6 Formulation of intervention/ treatment plan Social Worker (Evelyn Castilloand client 1 hour
7 Approval of intervention/treatment planCSWDO (Emiliana D. Ugalde)
1 hour
Fees
none
Form/s Use Step
Barangay officials/concerned citizens report cases of
street children
Maximum Duration of Process :Requirements : Report of barangay or concerned citizensHow to Avail Service
Action/s to be Taken Time to Complete (w/complete requirements
CITIZENS CHARTER SERVICESCity of Bacoor, Cavite
Responsible Department Unit : City SOCIAL WELFARE AND DEVELOPMENT OFFICEService Name : REACH OUT PROJECT (Child and Youth Welfare ) (Center-Based)
Service Description : A project that aims to rescue children from the street and facilitate their turn over to their families or placement in other appropriate institution. Client : Street Children, child laborer
8Street children stay in the center, turn-over to families or place in institution.
Implementation of intervention/ treatment plan
Social Worker (Evelyn Castillo)Admin Clerk (Susan River)Houseparents ( Eduardo Eusebio, Mary Ann Turiaga, Lina Tabigan,Ana Maria Tejero, Cristeta Eusebio, Marlon Mendoza)
1 to three months
9 Termination of Case Social Worker ( Evelyn Castillo) Upon transfer, turn-over to family or other institution
Turn-over /referral, Terminal report form
CSWDO
Requirements : Barangay report
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Occular survey of the affected area Emiliana DR. Ugalde, Social Workers, day care workers, all other staffs except SHH staffs 1 hour (barangay) None
2 Barangay Officials submit report
Receive reports of affected families from barangay officials
Social Workers( Crisphina Maravilla - District 2, Ricca Olave - District 1) 5 minutes None Intake interview
Form
3Clients/affected families wait in their barangay for the interview
Validation
Social Workers( Faith Fajutagana, Evelyn Castrillo, Ariel Palencia, Gina Pornelos,Jackielou Sael, Maiza Magtibay, Fernando de Gracia, Bermely Balase, Katrina de Castro) Emiliana DR. Ugalde
2 hours (barangay) None
5 Clients get stub Issuance of stubsSocial Workers( Faith Fajutagana, Evelyn Castrillo, Ariel Palencia, Gina Pornelos,Jackielou Sael, Maiza Magtibay, Fernando de Gracia, Bermely Balase, Katrina de Castro)
2 minutes/client none
6 Clients receive the assistance Provision of relief assistance Emiliana DR. Ugalde, Mayor Lani Mercado Revilla,
concerned social workers and staff 2 minutes/client None Relief payroll
Client : Victims of CalamityMaximum Duration of Process : 3 Hours and 9 minutes
How to Avail ServiceAction/s to be Taken
StepTime to Complete
(w/complete requirements
Fees Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department Unit : Service Name : Relief Assistance ( Emergency Welfare Program )Service Description : Provision of timely and appropriate assistance at the onset of disaster to the disaster affected families.
Applicant/Client Frontline Service Unit Office/Person Responsible
1Pantawid beneficiaries, MDG Groups , other identified groups attend are referred for SLP
Iintake interview SEA Unit ( Carlos Cataga and Community Facilitators) 10 minutes intake form
2 Attend Community assembly Community Assembly 2 hours
3 Conduct Basic Micro Entreprenuerial Training , Capacity Building 3 day
4 Conduct Basic Business Management Training 1 DAY
5Beneficiaries are
organized into SLP Groups
Organize SEA K Goups 1 day
6 Client prepares project proposal
Assist in the preparation of Project Proposal 2 days project proposal
form
7 Submit for Approval of the Project Proposals
SLP Unit (Carlos Cataga) CSWDO (Emiliana D. Ugalde) 1 day
8 Client receives the capital assistance Releases the SEA K assistance SEA staff, social worker, Mayor Lani Mercado 10 minutes
9 Client attends follow up meetings, pays rollback
Monitors rpojects, collects rollback SEA Unit Staff (Communty Facilitators) once a week ( 1 hour)
CITIZENS CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department Unit : CITY SOCIAL WELFARE AND DEVELOPMENT OFFICEService Name : Self-Employment Assistance /Sustainable Livelihood Program (Family & Community Welfare)Service Description : Provision of capital assistance to be used in engaging in an income generating project
Form/s Use
Maximum Duration of Process :Requirements : barangay clearanceHow to Avail Service
Action/s to be Taken
Client : Family Heads, women, youth , PWD's
Attend Social Preparation Activities Social Worker (Bermely Balase) and SLP Unit -
(Carlos Cataga and community facilitators))
Time to Complete (w/complete requirements Fees
None
Step
10 Client referred to other services.
Termination/referral to other services if necessary Emiliana DR. Ugalde after one year
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Client approach CSWD Office
Iinitial interview Maritess Advincula 5 minutes
2Client fill up application form
Filling-up of Application form applicant 5 minutes solo parents' ID application form
3 Client submit the requirements
Receives, checks submitted requirement Maritess Advincula 3 minutes
4 Assessment of the application Social Worker 3 minutes
5 Validation/Approval of solo parent ID Emiliana D. Ugalde. Mayor Lani Mercado Revilla 5 minutes
6 solo parent accepts ID Releasing of solo Parent ID Maritess Advincula 2 minutes
CITIZEN'S CHARTER SERVICESCity of Bacoor
Responsible Department Unit : CSWDO
Service Name : SOCIAL SERVICES TO SOLO PARENTS ( FAMILY & C0MMUNITY WELFARE)
Service Description : ISSUANCE OF SOLO PARENTS ID
Form/s Use
Maximum Duration of Process : 30 Minutes
Requirements: Barangay certification, birth certificate of minor children, 2 pcs. 1 x 1 pictires, ITR, Death Certificate (if applicable) Medical certificate (if applicable)How to Avail Service
Action/s to be Taken
Client : Solo parents
StepTime to Complete
(w/complete requirements
Fees
none
Requirements : Referrals.barangay certificate
Applicant/Client Frontline Service Unit Office/Person Responsible
1
Approach CSWDO or being indorsed by barangay VAWC or PNP VAWC Desk Officer
Intake interview Special Case Unit ( Irene Guinday - District 1, Lorna Rodriguez - District II 10 minutes none Intake form
2 Undergoes initial counseling
Assessment/counseling Special Case Unit (Felicidad C. de Castro, Kathrina de Castro) 1-2 hours None
3 Consultation with /further counseling of CSWD Officer Emiliana DR. Ugalde 30 minutes - 1 hour None
4Client waits to be homevisited or taken for protective custody
Conduct Homevisitation/ collateral interview/protective custody if necessary, recommendation
Community Social Workers(, Ariel Palencia, Gina Pornelos, Maiza Magtibay, Fernando de Gracia, Bermely Balase, Charmae Ramos)
2 hours None
5 Client gets the needed assistance
Provision of needed assistance Emiliana DR. Ugalde, Mayor Lani Mercado-Revilla 1 hour
none
6 Client goes to other agency for other needed services
Referral to other agency, if necessary Social Worker ( Kathrina de Castro) 1 hour
none referral letter
7If client remains in the community
Monitoring/Supervision
Community social worker concerned ( District 1 - Crisphina Maravilla, Gina Pornelos, Charlene
Mae Ramos, Fernan de Gracia)District II - Ricca Olave, Bermely Balase, Ariel
Palencia,
1 hour
none
Maximum Duration of Process
How to Avail Service
Action/s to be TakenStep Time to Complete (w/complete requirements Fees Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor
Responsible Department Unit : CITY SOCIAL WELFARE AND DEVELOPMENT OFFICEService Name : WOMEN IN ESPECIALLY DIFFICULT CIRCUMSTANCES (WEDC) ( WOMEN WELFARE PROGRAM)Service Description : Special social services to women who are experiencing difficulties and needing social welfare interventions.Client :Women in Especially Difficult Circumstances
8 Termination if necessary Emiliana DR. Ugalde 1 hournone
Service Name : SPECIAL CASES (Child and Youth Welfare ) (Community based)
Applicant/Client Frontline Service Unit Office/Person Responsible
1Client /his family comes to office either as walk-in or referred
Intake interviewSPECIAL CASE UNIT ( Irene Guinday - District 1, Lorna Rodriguez- District II
10 minutes none Intake form
2 Client attends initial counseling
Assessment/ initial counseling Social Worker ( Kathrina de Castro) 1-2 hours None
2..1Client agrees/comply to the possible action/intervention
Termination - for cases that can be given action at once.
Social Worker ( Kathrina de Castro/ Felicidad C. de Castro 1 hour None
2.2For cases needing further action/social welfare intervention, submit initial assessment to CSWD Officer
Social Worker ( Kathrina de Castro/ Felicidad C. de Castro 5 minutes None
3 For review and delegation to social worker assigned in the barangay where client lives Emiliana DR. Ugalde 1 hour None
4 For homevisitation of social worker
Social Workers( Faith Fajutagana, , Ariel Palencia, Gina Pornelos, Maiza Magtibay, Fernando de Gracia, Bermely Balase)
2 hours None
5 Evaluation, recommendation, case consultation
Emiliana DR. Ugalde, social workers 1 hour
6 Implementation of action, intervention concerned social worker/other agencies
2 hours (within Bacoor, 1 day to 1 week for other
agenciesNone
Referral letter
Requirements : ReferralsHow to Avail Service:
Action/s to be TakenStep
Client remains in the community
Time to Complete (w/complete requirements
Fees Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department Unit : CITY SOCIAL WELFARE AND DEVELOPMENT OFFICE
Service Description : SPECIAL SOCIAL SERVICES TO CHILDREN/HIS FAMILYClient : Children with behavioral problem, child custody, abused casesMaximum Duration of Process
7 Client reports at the office
Aftercare monitoring concerned social worker 1 hour once a month
Applicant/Client Frontline Service Unit Office/Person Responsible
1
Client is turned-over/referred by GO's or NGO's/concerned citizen/barangay official
Receives Endorsement of referring party(brgy, NGO's & GO's), Intake Interview
Special Case Unit ( Irene Guinday - District 1, Lorna Rodriguez- District
II10 minutes Endorsement/referral
letter, turn-over
2 Assessment Special Case Unit ( Kathrina de Castro) 20 minutes intake form
Turn-over to Social Worker Incharge of District 1 or District II
Crisphina Maravilla - District IRicca O. Calapit - District II
4 Client waits for the result of the coordination
Coordination with concerned agencies to locate families or placement to other agencies
Crisphina Maravilla - District IRicca O. Calapit - District II
2 hours (within Bacoor, 1 day to 1
week for other agencies referral letter
5
If family is located, client is turned over to his family if not, refer to concerned institution.
Turn over to families or other agencies
Community Social Workers ( Bermely Balase, Gina Pornelos, Ariel Palencia, Charmae Ramos,
20 minutes
CITIZENS CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department Unit : CITY SOCIAL WELFARE AND DEVELOPMENT OFFICEService Name : SPECIAL SOCIAL SERVICES (Family & Community)Service Description : ASSISTANCE TO DISADVANTAGED CLIENTS
Form/s Use
Maximum Duration of Process :Requirements : Indorsement letter/referralHow to Avail Service
Action/s to be Taken
Client : Missing, foundling, Senior Citizen, PWD's, Taong Grasa
StepTime to Complete
(w/complete requirements
Fees
None
Requirements : (must be reisdents of Bacoor)
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Courtesy Call/consultation with the barangay 1 hour none
2 Attends community assembly Community Assembly 2 hours None intake form3 Identification of problems/concerns 1 hour None
4 Prioritization 1 hour None
5 Planning 1 hour None
6 Participates in community activities/projects Implementation of Plans 3 months
none
7Attends follow-up meetings Monitoring/Follow-up meetings
3 months None
8 Evaluation Social Workers, Emiliana DR. Ugalde 2 hours None
9 Client avails of the project Termination//Continuation Emiliana DR. Ugalde 3 months None
Form/s Use
Client : Disadvantaged Communities, Special Projects for identified communities
Maximum Duration of Process
How to Avail Service
Action/s to be Taken
Step
Participates in the process
Admin Staff ( :edelita Soriano, Jeje Obligar, Alpha Joy, Jhenry Marbella, Isabe Moanna
Ravelo, Jayson Galve)Social Welfare Assistant( Nenita
MontenegroSocial Workers( Faith Fajutagana, Ariel Palencia, Gina Pornelos, , Fernando de
Gracia, Bermely Balase, Crisphina Maravilla, Ricca O. Calapit, Felicidad de
Castro)Emiliana DR. Ugalde
Time to Complete (w/complete requiements
Fees
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department Unit : CITY SOCIAL WELFARE AND DEVELOPMENT OFFICEService Name : COMMUNITY MOBILIZATION AND PARTICIPATION Service Description : Participatory efforts directed at eliciting action of the community in the planning, implementation, monitoring and evaluation of community projects
in response to a community need/problem. Organization of Community
Applicant/Client Frontline Service Unit
1 Client is turned over to the center Conduct intake interview SOCIAL Worker ( Evelyn
Castillo 1 hour Intake form
2 Client undergoes medico-legal examination, if needed
Assist the minor for medico legal in Rural health Center, NBI- Manila, PGH - Child Protection Unit 1 day
3Client gives statement at PNP Child and Women's Desk, if needed
Assist the child/minor to give statement at PNP- Bacoor 1 day
4
Goes to Provincial Prosecutor's Office to personally submit sworn statement, if needed
Assist in filing case at Prov'l. Prosecutor's Office 1/2 day
5 Provide temporary shelter/residential services and other support services
Socil Worker (Evelyn Castillo)Day Care Worker (Vivian Cataga)Houseparents (Juanita Linatoc, Mervin Nario, Ma. Florissa Mojica, Judith Acero, Maria Manolong, Jay-Ann Monda)Livelihood Trainor ( Joenel Aranzamendez)
Not definite, depends on the case
Form/s Use Step
Office/Person Responsible
SOCIAL Worker ( Evelyn Castillo
Requirements : Referral letter, police/barangay blotter, medical certificate
How to Avail Service
Action/s to be Taken Time to Complete (w/complete requirments Fees
NONE
CITIZEN CHARTER SERVICESCity of Bacoor
Responsible Department Unit :CSWDO
Service Description: : GIRLS' HOME ( Residential/center -based Social Protection Services to Children and Youth
Client : CICL, Physically and Sexually Abused Children, Abandoned
Maximum Duration of Process : Five Years
6 Conduct home Visitation/collateral interview to family of the child/minor who is willing to take his/her custody 2 hours
7 Conduct Counselling and Parenting Session to custodian 3 hours
8 Prepare Social Case Study Report, Feedback Reports, Progress Report and other needed documents
SOCIAL Worker ( Evelyn Castillo 2 days
10 Submit the written report for approval of CSWD Officer Emiliana D. Ugalde 1 day
13Coordinates with other GO's and NGO's for appropriateassistance for children needing permanent/long termassistance or reintegration to family
SOCIAL Worker ( Evelyn Castillo 1 week
14 Conducts Pre-discharge Conference
CSWDO (Emiliana D. Ugalde)
Social Worker (Evelyn Castillo
Houseparents
2 hours
15 Client is referred to proper institution Termination
Emiliana DR. Ugalde2 hours
Client stays at the center
SOCIAL Worker ( Evelyn Castillo
NONE
Applicant/Client Frontline Service Unit
1 Client is turned over to the center Conduct intake interview SHH Clerk ( Mary Grace
Vargas) 30 mins- 1 hour Intake interview Form
2 Conduct Assessment Using Tools of Discerment 1 hourDiscerment Form
3 Prepare discernment report 1 day
4 Submit discernment report to CSWDO for review and approval Emiliana D. Ugalde 1 hour
5 Submit approved discernment to Fiscal's Office Social Worker ( Jackielou Sael) 10 mins
7 Provide Temporary Shelter and other support services. that he needs while awaiting appropriate intervention
Social Worker ( Jackielou Sael)SHH Clerk - Mary Grace VargasHouseparents ( Rodlin Ugalde, Carmen Reyes, Rogelio Lopez, Jan Tiongson, Eva Baral, Eva
Caidlang 24 hours/day
8 Conduct home Visitation/collateral interview to family of the children in the center 2 hours
9 Conduct Counselling and Parenting Session with their respective parents 2 hours /session
NONE
Form/s Use
Requirements: PNP turn-over report, birth certificate, medical certificateHow to Avail Service
Action/s to be TakenStep
Client stays in the center
Office/Person Responsible
Social Worker ( Jackielou Sael)
Social Worker (Jackielou Sael)
Time to Complete (w/complete requirments Fees
CITIZEN's CHARTER SERVICESCity of Bacoor
Responsible Department Unit CSWDO: Service Name :Strike Halfway House- Pag-asa Youth Home ( Child and Youth Welfare)Client: : CHILDREN IN CONFLICT WITH THE LAW (CICL)Maximum Duration of Process
10 Conduct Family Session Therapy 3-4 hours
11 Attends court hearing Assist minor in attending his court hearing 1/2 day
12 Assist minor and his family for legal assistance 2 hours
13 If parent opted for release on recognizance, preparation of Motion 2 hours
14 If for institutionalization, prepare Motion to Place Minor in an Institution and Social Case Study Report 3 ours
15Waits for Court Order
Submit for Approval of court the Motion for Release onRecognizance and Motion to Place Minor in anInstitutionCourt Order
1-5 days
17 Minor returns to family, or place to NTSB
Turn-over to family / Institution Social Worker (Jackielou Sael) 1 day
18 Reports to office for after care service
Provides After Care Service Community Social Worker once a month(1 hour)
CSWDO (Emiliana D. Ugalde)
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Approach CSWD Office Intake InterviewSpecial Case Unit ( Irene Guinday - District 1, Lorna Rodriguez - District
II20 minutes none intake form
2 Attend initial counseling Consultation / initial counselling Social Worker ( Kathrina de Castro) 1 hour
3 Attend schedule counseling session
Conduct counseling session 1 hour None
4 Wait for follow-up schedule, if needed
Follow up session, if needed 1 hour none
5Client/Family resolves family problem or if needed refers to other agency for other services.
Termination or referral to other agency, if needed
CSWDO ( Emiliana D. Ugalde)Social Worker (Kathrina de Castro)
1 hour none
Step
CSWDO ( Emiliana D. Ugalde)Social Worker (Kathrina de
Castro)
Time to Complete (w/complete
requirements)Fees Form/s Use
Maximum Duration of Process
Requirements:
How to Avail Service
Action/s to be Taken
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department/Unit : City Social Welfare and Development Office
Service Name: Family Casework (Family and Community Welfare Program)
Service Description: Counseling to family members to cope with crisis situation which may lead to family dysfunction.
Client : families with problem, residents of Bacoor
Clients/parents Frontline Service Unit Office/Person Responsible
1 Identifies families to be provided with PES
social workers/day care workers
1 week intake form
2 Forward request for evaluation and approval of CSWD Officer Emiliana DR. Ugalde 1 day
3 Attends PES sessionsConduct PES session based on the parenting needs of the clientele group
Emiliana DR. Ugalde 3 hours per session
StepTime to Complete
(w/complete requirements)
Fees
none
Form/s Use
Maximum Duration of Process : Requirements: How to Avail Service
Action/s to be Taken
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department/Unit : City Social Welfare and Development OfficeService Name : Parent Effectiveness Service (Family & Community Welfare)Service Description : Services extended to parents for them to become fully aware of their roles and duties as parents, improvement of husband- wife relationshipClient : Parents and caregivers of 0-6 year old children
Applicant/Client Frontline Service Unit Office/Person Responsible
1Child and parent inquire at Day Care Center in his barangay
Child interview 10 minutes
2Parents fill up Information sheet, Kasunduan, Patakaran sa Pagpasok sa Day Care
Administers the filling up of the forms 10 minutes Information sheet, Kasunduan, patakaran
3 Parents attend general/orientation meeting Conduct general orientation meeting Emiliana DR. Ugalde/day
care worker coordinator 2 hours none
4 Child attends day care session Conducts day care session Day Care Worker 2 hours per session( for 10 months)
150/monthpartiicpation
fee
5 Child completse the 10- month day care sessions Termination of service/recognition ceremonies
Day Care Worker, Emiliana D. Ugalde, Mayor Lani Mercado Revilla
3 hours none
Maximum Duration of Process : 10 monthsRequirements : Birth certificate, Immunization Records, Barangay ClearanceHow to Avail Service
Action/s to be TakenStep
Day Care Worker
Time to Complete (w/complete requirements) Fees
none
Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department/Unit : City Social Welfare and Development OfficeService Name : Day Care Service (Family & Community Welfare)Service Description : Provision of substitute parental care to 3-4 1/2 years old pre-school children Client : 3-4 1/2 years old pre-school children
3 HOURS & 11 minutes
Requirements: Barangay Clearance
Applicant/Client Frontline Service Unit Office/Person Responsible
1 Approach CSWD Office Provide PMC application form 2 minutes PMC application form
2 Fill-up the form Review the form 2 minutes
3 Couple attends PMC session Conduct PMC session 3 hours
4 Couple waits for the PMC Certificate
Prepare PMC Certificate 5 minsPMC certificate
5 Couple accepts PMC certificate Release PMC certificate
2 mins
Maximum Duration of Process
How to Avail Service
Action/s to be Taken
Step
Erlinda M. Santos, Emiliana DR. Ugalde
Time to Complete
(w/complete requirements)
Fees
none
Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
Responsible Department/Unit : City Social Welfare and Development Office
Service Name: Pre Marriage Counseling (Family and Community Welfare Program) (Combined Session with City Health Office and Population Office)
Service Description: Counseling services to would-be couple
Client : Would be couples , 18-25 years old, residents of Bacoor
Responsible Department/Unit: M CSWDO - NUTRITION UNITService Name: SUPPLEMENTAL FEEDING PROGRAM
Service Description:
Client: Identified Underweight and Severely Underweight Children ages 0-6 years old; Mothers of Feeding Beneficiaries.Maximum Duration of Process:
Requirements:
How to Avail Service:
Applicant/Client Frontline Service Unit
1
Children come for OPT Conduct Operation Timbang (OPT) or Weight Validation to 0-6 years old children.
CSWDO- Nutrition UnitMs. Cristina O. Elalto, BNS 4minutes/child OPT Form 1
2
Consolidation of Validated OPT/Data Gathered.
CSWDO- Nutrition UnitMs. Cristina O. Elalto, Nutrition staff 1 minute/child
3
Masterlisting of the Identified Children who are Underweight and Severely Underweight
(Boys and Girls)
CSWDO- Nutrition UnitMs. Cristina O. Elalto, Nutrition staff 2 minutes per child
or per entry SF Form 1
Time to Complete (w/ complete requirements)
Fees Form/s Use
CITIZEN'S CHARTER SERVICESCity of Bacoor, Province of Cavite
The purpose of this service is to provide food assistance to underweight snd severely underweight preschool children as an immediate and directintervention to improve their nutritional status and prevent sny permanent physical and mental retardation. The objective of the program is to elevate tounderweight nutritional status of at least 30% of the enrolled severely underweight. And provide food supplementation to at least 24% of the identifiedunderweight and severely underweight preschool children giving priority to 0-3 years old. Moreover, it provides practical opportunities for developing ggod foodhabits among these children and their parents through Nutrition Education Program and other Nutrition-Related Activities.
Barangay/depressed areas with high prevalence of Undernourished Preschool Children 0-6 years old ; and children's Nutritional Status should fall intoUnderweight and Severely Underweight.
Action's to be TakenStep Office/Person Responsible
4
Coordination and Distribution of Masterlist to Barangay Chairman and Feeding
Volunteers.
2 hours per barangay
5Parents attend community assembly
Conducts Community Assembly 4 hours per barangay
6Children come for medical check-up/deworming
Conduct of Pre-Medical Check-Up and Deworming
City Health Office Staff assisted by CSWDO - Nutrition Unit Staff
4 hours per barangay
7 Attend launching of SFLaunching of Supplemental Feeding
ProgramEmiliana DR. Ugalde, Mayor Lani Mercado Revilla 4 hours
8Children come to designated feeding center
Start of Feeding (for 3 to 6 months)Daily 8:00-5:00pm
(Monday to Saturday)
SF Form II (Daily SF Attendance
Sheet)
9
Monitoring of SF Implementation/ Homevisitation of Underweight and Severely Underweight
Feeding Beneficiaries who are sick; and Monthly Weight Monitoring of the SF Beneficiaries.
1 day per BarangaySF Form III (Monitoring
Report Form)
10Mothers attend 14 sessions of Mothers' Class
Conduct Mothers' Class (14 sessions) Cristina Elalto, Nutrition Staff 2 1/2 hours per session
Pabasa Forms (1-IV)
11Mothers attend the evaluation meeting
Evaluation/Recommendation Ms. Emiliana DR. Ugalde, Ms. Cristina Elalto 1 day per Barangay
12Termination(if necessary) Emiliana DR. Ugalde, Mayor Lani
Mercado Revilla 2 hours
CSWDO- Nutrition UnitMs. Cristina O. Elalto, Nutrition staff
CSWDO- Nutrition UnitMs. Cristina O. Elalto, Nutrition staff
None