14
Office Performance AM Standard Operating Procedure Improvement Through Management
Office Performance
AM Standard Operating Procedure
Improvement Through Management
Office Performance 2
Office Management
Delivery Managers Must Be – Present
– Actively Observant Of Carrier Activities
– Have The Skills Necessary To Identify And Correct Inefficient Performance
Unaddressed Time Wasting Practices Will Severely Impact Office Hours And Unit Operation
Office Performance 3
Communicating Expectations / Information
Group Discussions Identified Key Indicators Individual Discussions
Office Performance 4
Workstation Placement
Strategically Place Your Workstation To– Permit Full Visual Access To Carrier Activities
– Be Capable Of Managing The Workroom Floor
– Complete Your Administrative Duties From This Location
Office Performance 5
Workstation Placement - Before
Office Performance 6
Workstation Placement - Before
Office Performance 7
Workstation Placement - After
Office Performance 8
Workstation Placement - After
Office Performance 9
Workstation Placement - After
Office Performance 10
Carrier Case Configuration - Before
Office Performance 11
Carrier Case Configuration - After
Office Performance 12
Supervisor
Delivery Supervisors Scheduled At Least :30 Prior To First Carrier
Ensure Carriers Report Promptly And In Proper Uniform
Observe Vehicle Inspection Process The Supervisors/Carriers Reporting Time Should
Be Determined By IOP Contract
Office Performance 13
Supervising Carrier Operations
80% of the carriers manual mail should be at the carrier case prior the carrier arrival-M-39 sec141.122.
100% cased flats prior to carrier reporting times CASE FLATS FIRST Observe workroom floor activities Identify, address, correct and document
inefficient/time wasting procedures Communicate current day’s expectations Review carrier’s request for OT & assistance
Office Performance 14
Supervising Carrier Operations
Review Previous Day Variances In Carrier Agreed-upon Return Time And Or End Tour Using The:– 1813– 1017 A/B– DOIS Reports– TACS Reports
Accountable Clerk– Scheduled To Avoid Delay Of Carriers– MDCD Scanners Should Be Provided At This Time– Utilize Rolling Carts
Observe Loading Procedures – Ensure Loading Is On Street LDC – Parcels Sequenced Into The Vehicle On Street Time To Facilitate Timely
Delivery– Parcels Are NOT Part Of An Office Function
