Microsoft Office Starter 2010Customer Experience Walkthrough

Office Starter OverviewMicrosoft Office Starter 2010 is a new version of Microsoft Office, made available only on new OEM PCs. This is a reduced functionality, advertising-supported version of Microsoft Office that replaces Microsoft Works. Office Starter 2010 includes special versions of Microsoft Office Word and Microsoft Office Excel with reduced feature sets. Although features are limited, they have the same look and feel as Word and Excel in other Office 2010 versions.Area Key pointsInstallation OEM only distribution.

Available only on Windows Vista SP1 and later. Available only in a 32-bit version, which can be pre-loaded on both 32-

bit and 64-bit versions of Windows. Provided via Click-to-Run Installation (Creates a Virtual Q: Drive).

o Supports side-by-side installation with other Office 2010 versions.o Easy updates.o Easy deployment by OEMs.

Included Products Microsoft Excel Starter 2010. Microsoft Word Starter 2010.

Feature Reductions Word lacks References, Review features, Views, and programming features.

Excel lacks Data, Review features, Views, and programming features.Special Features Includes Office To-Go functionality.

New Office 2010 Software Delivery Model: Single Image Installation

Office 2010 pre-loaded image:

Preloaded by OEMs on new PCs, including netbooks.Includes images of all three Office 2010 suites:

- Office Home and Student 2010- Office Home and Business 2010- Office Professional 2010. Includes Office Starter 2010 for OEM Pre-installation.

Customers can Activate one of the three pre-loaded Office 2010 Suites with an OEM or Retail License Product Key.

To activate a pre-loaded Office 2010 Suite, customers can use Product Keys purchased from their OEM, purchased online, included in a retail boxed product or from a purchased Product Key Card

PC pre-loaded with

Office 2010 suites

Office 2010 Single Image Product Suites

WordExcelPowerPointOneNote

WordExcelPowerPointOneNoteOutlook

WordExcelPowerPointOneNoteOutlookPublisherAccess

Office Starter 2010 - Installation Overview

Office Starter 2010 comes preloaded on new PCs, ready for installation and use. Key installation differences between Office Starter 2010 and other Office 2010 versions are:

• Provided exclusively by an OEM with a new PC• Installed with preloaded Click-to-Run technology (Virtual Q:

Drive)• No product key required

32 Bit Only - Office Starter 2010 is only available in a 32-bit version, which can be installed on either 32-bit or 64-bit versions of Windows. The Home and Student, Home and Business, and Professional Office 2010 Suites are available in native 64-bit editions.

Office Starter at a GlanceStarter at a Glance

Applications Word Starter, Excel Starter

Features Reduced feature setCustomization No customization to the

Ribbon, Backstage, or the Quick Access Toolbar

Programmability No VBA support (Developer tab is removed), Add-ins do not load

Advertising YesNumber of installs

1 (pre-installed on new PCs only)

Operating System

Vista SP2 or Higher. No XP.

Back up media Not available unless OEM ships back up recovery of full hard drive

Support OEM support, free community support, paid Microsoft support available

Language packs Not supportedActivation required

No

Availability OEM Channel only

Ad is persistent, and rotates every 45 seconds

when product is in use.

Right task pane is persistent.

Provides upsell, tips and links to

content.

Button to

purchase full Office

Four tabs for basic home use. Removed: References, Review, View, and Developer. In Excel, Data tab is removed.

Tabs have commands /

features removed.Cannot

customize quick access

toolbar

Cannot customize Ribbon

Customer clicks on Microsoft Office 2010 from Programs menu

Initiating Office 2010 Out of Box Experience (OOBE)

Office Out Of Box Experience (OOBE) is launched with 3 choices

Initiating Office 2010 Out of Box Experience (OOBE)

Activate from OOBE Warning that you need Product Key

Activate Office 2010

Install of Single

Image is triggered

Customers can use a Product Key From:- Product Key Card- Retail Boxed Product - Purchased Online

Customer chooses to Purchase from OOBE

Customer is presented with the online Purchase landing page

Purchase Office 2010

Customer chooses to Use Office Starter 2010

Next screen presents the option to Open and Purchase

Using Office Starter 2010

Open: Initiates the Office Starter 2010 installation (preloaded local Click-to-Run Install) and launches Word StarterPurchase: Brings user to the online Office 2010 purchasing page

Using Office Starter 2010: First Run

Clicking Open will launch the Office Starter Installation. Customer will be prompted with a User Account Control approval prompt followed by the installation of Office Starter 2010 using the preloaded Click-to-Run technology.

Customer chooses to Open Office Starter 2010:

The local Click-to-Run installation starts with the copying and installation of prerequisite elements – primarily the virtualized environment (Q: Drive) in which Office Starter will be running.After completion of the installation Word Starter 2010 is launched.

Office Starter in the Start MenuOnce installed, Office Starter is available in the Programs Menu as shown below.

The installed components of Office Starter 2010 include the following:Microsoft Excel Starter 2010Microsoft Word Starter 2010

Microsoft Office Tools:• Microsoft Clip Organizer• Microsoft Office 2010 Upload

Center• Microsoft Office Picture Manager• Microsoft Office To-Go Device

ManagerOffice Starter uses Click-to-Run as its technology for installation and maintenance on your computer. For information about Click-to-Run, see: http://support.microsoft.com/kb/2028653

Office Starter 2010: In Product AdvertisingMicrosoft Office Starter 2010 is an advertising-supported product. Advertisements are displayed in the lower-right corner of the Word Starter and Excel Starter interface. The displayed advertisements will update every 45 seconds.

In Product Advertisement

Office Starter In Product Purchase Entry Points:

Ribbon

Task Pane

Backstage

In-Product Upgrade

In addition to the purchase option displayed in the OOBE interface, Microsoft Office Starter 2010 also provides opportunities to purchase Office from within Excel Starter and Word Starter.

All Purchase entry points bring the customer to the Microsoft Office Online purchasing landing page:

Office 2010 Product Key Card – Outside Cover

Customers can purchase Product Key Cards (PKC) in retail stores. PKC cards are made to be used with the Activate button in the OOBE to unlock one of the three Office 2010 suites included in the preloaded Office 2010 Single Image.

Note: The PKC Product Key can only be installed on 1 PC.

Office 2010 Product Key Card – Inside Cover

Microsoft Product Help and Support InformationActivation

Help Support website

How to Activate Microsoft

Office 2010

Product Key Location

Quick Look at Word Starter 2010

Ad is persistent,

rotates when product is in

use

Right task pane is persistent.

Provides upsell, tips and links to

content.

Button to purchase full Office version

Four tabs for basic home use. Removed functionality: References, Review, View, and Developer.

Tabs have commands/features removed.

Cannot customize

quick access toolbar

Cannot customize Ribbon

Word features that are not fully supported in Word StarterFull list with details can be found on Office.com :http://office2010.microsoft.com/en-us/starter-help/word-features-that-are-not-fully-supported-in-word-starter-HA010374498.aspx?CTT=1

Not AvailableAdd-ins

Document Content - Can view but not create:

Files that do not Open in Word Starter *.docm*.dsn, *.mde, *.accde , *.odc , *.udl, *.wll

Unavailable Document FeaturesQuick Access Toolbar & Ribbon customizations.Change Tracking - You can view track changes but cannot accept/reject or turn on and off.Language Packs - Proofing tools are supported but you cannot change the language of the interface or help.Sharing - You can share through SkyDrive or network location but there are no options for internet fax or saving to SharePoint.

SmartArt Graphics Table of Content CaptionsBookmarks Footnote & endnotes IndexCross Reference Table of Figure EquationSignature Line Table of Authorities ObjectsCitations Bibliography Comments

Quick Look at Excel Starter 2010

Ad is persistent,

rotates when product in

use

Right task pane is persistent.

Provides upsell, tips and links to

content.

Button to purchase full Office version

Four tabs for basic home use. Removed functionality: Data, Review, View, and Developer.

Tabs have commands/features removed.

Cannot customize

quick access toolbar

Cannot customize Ribbon

Excel features that are not fully supported in Excel StarterFull list can be found on Office.com:http://office2010.microsoft.com/en-us/starter-help/excel-features-that-are-not-fully-supported-in-excel-starter-HA010374501.aspx?CTT=5&origin=HA010380218

Not availableAdd-ins

Workbook Content - Can view but not create

* Some types of Objects are rendered as images

Files that do not Open in Excel Starter*.xla, *.xlam, *.dsn, *.mde, *.odc

Unavailable Program FeaturesQuick Access Toolbar & Ribbon customizations.Error Checking - Circular reference not detected but cell reference is shown in status bar.Views - Cannot apply full screen view and custom views.Cannot modify Column and Row headings.Outline - Cannot apply or remove.Freeze panes - Cannot apply or remove.Hide and Unhide Workbook windows.Language Packs - Proofing tools are supported, but you cannot change the language of the interface or help.Sharing - You can share through SkyDrive or network location but there are no options for internet fax or saving to SharePoint.

SmartArt Graphics Pivot Tables Data ValidationSignature Line Pivot Charts Consolidated DataObjects (add by drag drop) *

Slicers Connections to external data

Data table Comments Digital Signing

Office Starter – Click-to-Run UpdatesThe Office Starter Click-to-Run configuration will receive updates automatically unless this functionality is disabled through the Backstage view (File Tab).

Use the Backstage Help Option for configuring Click-To-Run Product updates.

Note: If updates are disabled, no updates will be installed. To install updates, return to Backstage view, Help and choose the Enable Updates option.

Office Starter 2010 Customer Support Scenarios

Out Of Box Experience:

Initially, the only component that is actually installed is the Office 2010 OOBE which is named “Microsoft Office 2010” in the Windows Start menu.

Single Image (SI) and Office Starter 2010 are preloaded but not installed until the customer takes action to do so.

Issue: Customers will think that the “Microsoft Office 2010” entry in Programs is Office, when in fact it is the Out Of Box Experience.

Resolution: Educate the customer that this is just an Entry point to help them decide which version of Office will best fit their needs.

Good feature: Word & Excel files are initially associated to launch OOBE.

If the customer attempts to open a Word or Excel document (Received by e-mail for example), the Office 2010 OOBE will be launched.

Once the customer has chosen to install Office Starter or another Office 2010 Suite, the file associations are moved to the appropriate application.

Office Starter 2010 Support Scenarios

OOBE- Activate:

Issue: Customer needs to make a decision here to choose one of the three options. This may result in a support call.

Resolution: Educate the customer on what each Option means.

Office Starter 2010 Support Scenarios

Office.com Help that addresses this issue: http://office2010.microsoft.com/en-us/starter-help/redir/HA010378473.aspx

Office Professional Trial:During the Office 2010 Installation the “include a free trial of Microsoft Office Professional” is checked by default. Customer must uncheck the check box if they do not want the Office 2010 Professional trial installed.Good feature:1 - Trial label is present on the customize window (Aka maintenance mode window) of the installation process. 2 - The trial expiration window will open on first launch of the applications that are trial. 3 - The trial label is present in the applications title bar once the program is open. 4 - There is also a visual indication of which applications are trial on the help slab of the file menu (Aka Backstage)5 – Customers can remove the Office Trial programs using the Remove Trial option in Backstage view. If you click Remove Trial, all the trial products are uninstalled.

Office Starter 2010 Support Scenarios

Office Starter 2010 Support ScenariosRemove Office Trial:

Issue: Customer wants to remove the Office 2010 Trial software.

Resolution: To remove the Office 2010 Professional trial software, use the Remove Trial option in Backstage view:

Click the File tab.Click Help.Under Trial Product, find Microsoft Office Professional 2010 and then click Licensing Options.Click Remove Trial.

OOBE – Use /Start Menu:

Once Office Starter is installed there will be two entry points for Office under All Programs

Issue: Customers might click on the “Microsoft Office 2010” entry thinking it will launch Office Starter when in fact it launches the OOBE.

Resolution: Educate the customer that “Microsoft Office 2010” is an entry point to install (Activate) or Purchase a different Office 2010 suite.

Office Starter 2010 Support Scenarios

Office Starter – Add/Remove Programs:Once Office Starter is installed there will be three entry points for Office in Add/Remove Programs (ARP).- Microsoft Office 2010 (OOBE)- Microsoft Office Click-to-Run 2010- Microsoft Office Starter 2010

1- Choosing to remove “Microsoft Office 2010” This will remove Microsoft Office Starter and the OOBE.

2- Choosing to remove “Microsoft Office Click-to-Run 2010”This will remove the Click-to-Run foundation and Microsoft Office Starter. It will NOT remove the Office 2010 OOBE.

3- Choosing to remove “Microsoft Office Starter 2010”This will only remove Microsoft Office Starter 2010. The Click-to-Run foundation and the OOBE will still be installed

Office Starter 2010 Support Scenarios

Office Starter Installation – Possible Issue:Issue:Office Starter requires an available Q: drive for installation. If a Q: Drive exists before Starter installation is launched, the Starter installation will fail, generating the message shown at left.

Resolution:Office Starter must be installed to a virtual Q: drive. Customer must remove or change the designation of an existing Q: drive in order to install Office Starter.

Office Starter 2010 Support Scenarios

File Format Selection Screen: During the first run of Microsoft Office 2010 all customers residing in a country that is one of the 27 members of the European Union (EU) or one of the 4 members of the European Free Trade Association (EFTA) must select a default file format for saving their Office documents. This selection follows the choice-in-software guidelines set by the EU and EFTA. The guidelines affect the following Microsoft Office 2010 applications: - Microsoft Excel® 2010 - Microsoft PowerPoint® 2010 - Microsoft Word 2010 The location setting in Windows Control Panel sets the location of the computer for this purpose. Support agents can use the following links to explain the differences between OOXML

and ODF: - Excel – http://office2010.microsoft.com/en-us/excel-help/redir/HA010355787.aspx - PowerPoint – http://office2010.microsoft.com/en-us/powerpoint-help/redir/HA010355786.aspx - Word – http://office2010.microsoft.com/en-us/starter-help/redir/HA010355788.aspx

Office Starter 2010 Support Scenarios

Troubleshooting Office Starter 2010Issue: Customer Thinks They are Missing Features

Some customers may be unaware of the differences between Office 2010 and Office Starter 2010. The customer may think that there is broken functionality in the product. When you receive such an inquiry, it is important to scope the issue to determine if it could be related to functionality intentionally disabled in Office Starter. This includes add-ins, which are wholly unsupported in Office Starter. Once you have scoped the issue and possibly obtained a sample of their problem file, compare with the published Office Starter 2010 feature limitations.

Issue: Problem Installing Office Starter – Q: DriveOffice Starter requires an available Q: drive for installation. If the Q: drive letter is in use on the PC at the start of the Office Starter 2010 Installation (first run from OOBE), the customer will see the following error:

There was a problem setting up Microsoft Office Starter 2010:

This product must be installed to Q:. Ensure that Q: us unused and try again. To resolve this issue, try the following steps:1. Check for drives using Q: in Computer Management, Disk Management. If you

find a drive using this letter, change the drive letter to something other the Q:.2. If a local drive is not using the letter Q:, you may have a mapped network drive

using the letter. From the Command prompt run “Net Use” to view the network drive mappings. If a network drive is mapped to Q:, use this command to remove it: net use /d q:

Troubleshooting Office Starter 2010Troubleshooting Office Starter 2010

Issue: Problems Running Office Starter ProgramsIf the customer is unable to start Word Starter, Excel Starter, or Office To-Go Device Manager, a repair installation may be the best approach.

Initiate an Office Starter 2010 Repair from Control Panel => Programs and Features, select Microsoft Office Starter 2010 and then click on Change => Repair.

Issue: Restoring a Clean ConfigurationIf after running a Repair on Office Starter 2010, and the customer continues to have problems running Office Starter 2010 programs, you can uninstall the Click-to-Run environment and then re-install Office Starter using OOBE.

Uninstall the “Microsoft Office Click-to-Run 2010” item from Control Panel, Programs and Features.

This removes the Office virtual environment along with the virtualization core components in preparation for a reinstall of Office Starter 2010 from the Office 2010 OOBE.

Microsoft Answers for OfficeMicrosoft Answers now has an Office tab: http://answers.microsoft.com/office

Online Customer Help and Support Resources

Microsoft Office Solution Centerhttp://support.microsoft.com/ph/13615#tab0

Office Starter 2010 Online Help and Supporthttp://office2010.microsoft.com/en-us/starter-help/?CTT=97

 Office 2010 Help and How-Tohttp://office2010.microsoft.com/en-us/starter-help/CL010374384.aspx?CTT=97

 Office 2010 Setup Resource Center http://support.microsoft.com/gp/office_2010_Setup

Discussion groupshttp://answers.microsoft.com/Officehttp://social.technet.microsoft.com/Forums/

Feature usability help, trainings and videoshttp://Office.comhttp://Office.com/trainingVideos: http://www.microsoft.com/showcase/en/us/search?phrase=office%202010

Office 2010 Product Support Resources for OEMshttps://oem.partners.extranet.microsoft.com/oem/Topics/Products/TechnicalResources/ProductSupport/ProductSupportResourcesforOEMs/MicrosoftOffice/

64 bit Office 2010 information on Technet and MSDNhttp://msdn.microsoft.com/en-us/library/ee691831(office.14).aspxhttp://technet.microsoft.com/en-us/library/ee681792(office.14).aspx