Offshoring and Outsourcing in Chengdu 2010 - KPMG | DE · PDF filetechnology, outsourcing and...

SECTORS AND THEMES

Title hereAdditional information in Univers

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Credits and authors in Univers 45 light 12 pt on14 pt leading

Offshoring and Outsourcing in Chengdu 2010

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copy 2010 KPMG Advisory (China) Limited a wholly foreign owned enterprise in China and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (ldquoKPMG Internationalrdquo) a Swiss entity All rights reserved Printed in China

Contents

Preface 3

Chengdu in context 4

Service outsourcing industries in Chengdu 10

Infrastructure and operating costs 18

Human capital 22

Business and living environment 26

Investment in Chengdu 30

Useful contacts in Chengdu 35

KPMG key contacts 37



Offshoring and Outsourcing in Chengdu 2010 | 3

Preface

China is undergoing a profound economic shift that it is still largely unknown to many people in the rest of the world In recent years the government has provided strong financial and non-financial support to promote the development of Chinarsquos services industries and to reduce the countries reliance on exports and manufacturing

One area which has seen particularly explosive growth is technology outsourcing and shared services This report features a city that is at the very heart of this dramatic transformation Chengdu is not only one of Chinarsquos largest cities it also has a long academic tradition strong infrastructure links and an enviably relaxed lifestyle These factors have combined to make Chengdu an attractive destination both for investors and for talents including programmers engineers designers and managers

This report aims to provide a full package of the essential information that any company needs to consider before making an investment decision in a new location Supporting this research KPMG China conducted a number of interviews with senior executives of companies already based in Chengdu A key message from those discussions was that Chengdu is now achieving a scale of operations where talent is being drawn from other parts of the country and where thousands of young graduates can see they have an attractive long-term career This is an encouraging sign for companies who also want to map out the best locations for their long-term strategy


Chengdu in context bull City introduction

bull Economy

bull City planning



City introduction

Chengdu is the capital city of western Chinarsquos Sichuan province

bull Sichuan province lies in the upper reaches of the Yangtze River The inland province is fertile and densely populated with approximately 819 million people in 2009

bull Chengdu is the provincial capital of Sichuan It lies in the Chengdu Plain in central Sichuan and is within a 25 hour flight from Guangzhou Shanghai Beijing and Hong Kong

The fertile Chengdu Plain on which Chengdu is located is historically called Tianfu which literally means ldquothe Land of Abundancerdquo

bull Chengdursquos written history dates back to 311 BC enjoying a rich cultural and historical heritage of over 2300 years

bull Administratively Chengdu covers an area of 12400 km2 made up of nine urban districts six counties and four county-level cities

bull Chengdu had a total population of 129 million in 2009 of which 114 million were urban residents

bull Chengdu has mild winters and pleasant summers free from extreme temperature conditions with an annual average rainfall of 873 to 1265 millimetres and average temperature of 175 degrees Celsius


6 | Offshoring and Outsourcing in Chengdu 2010

EconomyChengdursquos economy is growing rapidly with a focus on services and manufacturing

bull The real GDP(a) of Chengdu has grown at an average of 139 percent per year from 2005 to 2009 compared with the national average of 114 percent in 2009 GDP per capita in Chengdu amounted to over USD 5123(b) (1)

bull In 2009 the economy comprised of services (contributing 496 percent by value up from 465 percent in 2008) manufacturing and construction (445 percent by value down from 465 percent in 2008) and agriculture (59 percent by value down from 68 percent in 2008) (See Figure 1)

Source (1)Statistical Communique of Chengdu 2005-2009 National Economic and Social Development issued by Statistical Bureau of Chengdu City

(2) Statistical Communique of the Peoplersquos Republic of China 2005-2009 National Economic and Social Development issued by Statistical Bureau of China

bull Chengdu continues to be a magnet for foreign investment in China Among the 175 Fortune 500 companies present in Chengdu 139 have foreign investment involved including joint ventures or wholly foreign owned enterprises (WFOEs)

- The pillar industries of Chengdu include information technology automobile aerospace biomedical metallurgy and building materials commerce and trade tourism and financeThese industries have attracted the lionrsquos share of foreign investment

Source Statistical Communique of Chengdu 2005-2009 National Economic and Social Development issued by Statistical Bureau of Chengdu city

Chengdu has a large and growing consumer market

bull Chengdu residents have experienced increasing income levels in recent years urban residents had an average disposable income per capita of over USD 2732 in 2009 87 percent higher than the national average

bull Retail sales reached USD 285 billion in 2009 representing a compound annual growth rate (CAGR) of 182 percent over the 2005 ndash 2009 period(b) (1)

Foreign Direct Investment (FDI) is highly active in Chengdu in recent years

bull In 2009 Chengdu utilised USD 28 billion in FDI with an annual growth rate of 244 percentThe utilised FDI from 2005 to 2009 has been growing at a CAGR of 502 percent each year compared to the national rate of 105 percent (See Figure 2)

copy 2010 KPMG Advisory (China) Limited a wholly foreign owned enterprise in China and a member firm of the KPMG network of independent member firms af International Cooperative (ldquoKPMG Internationalrdquo) a Swiss entity All rights reserved Printed in China

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- Foreign investment in Chengdursquos hi-tech industry has continuously increased since 2007 RampD investment accounted for 53 percent of the total investment in 2007 90 percent in 2008 and 165 percent in 2009

bull Chengdu has successfully attracted major multinational companies to locate operations or representative offices in the city

- In 2010 international companies including General Electric ANZ Bank DellTexas Instruments and Cisco established operations in Chengdu

- In 2009 international companies including Maersk Wipro Accenture and DHL established operations in Chengdu

Note (a) Real GDP is adjusted for inflation and foreign exchange rates (USD 1= CNY68317)

(b) Growth is inflation-adjusted Source (1) Statistical Communique of the Peoplersquos Republic of China 2005-2009

National Economic and Social Development issued by Statistical Bureau of China


Major multinationals in Chengdu

Company Industry

Standard Chartered Bank Financial services

Manulife Financial services

DHL Logistics

Maersk Logistics

IBM Information technology

Intel Information technology

BMW Automobile

Toyota Automobile

Bayer Pharmaceutical

Roche Pharmaceutical

PampG Consumer goods

Johnson amp Johnson Consumer goods

Siemens Manufacturing

Lafarge Manufacturing Source Chengdu Municipal Bureau of Commerce

Chengdu is part of the ldquoChengdu-Chongqing Economic Zonerdquo

bull China initialised a national strategy of ldquoWestern Region Developmentrdquo to accelerate the economic development of the vast western region

ndash The central government invested with approximately USD 322 billion between 2000 and 2009 in Chinarsquos western region Another USD 100 billion-plus have been invested in 2010 in 23 new infrastructure projects in the region to boost domestic demand

bull The Chengdu-Chongqing Economic Zone was established with the goal of becoming the regionrsquos strongest economic zone and the next major high-density economic zone in China following theYangtze River Delta Circum-Bohai region and Pearl River Delta regions

ndash The Chengdu-Chongqing Economic Zone which includes 31 districts in Chongqing city and 15 cities in Sichuan province covers an area of 206000km2 and a population of 984 millionThe GDP of the region reached USD 2055 billion in 2008 accounting for 24 percent of western China and 5 percent of the whole country

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KPKKPMGKPKPKPMGKPMGKPMGKKPPPMGPPPPPMGMGPMGPMGMGMGMMGMGMGMGGGGKKKPMGKPMGMGMMGPMGGKKPMGP MMMGPMGPMGPMGPMGPMGKK MPMGKKKKPP M GPMGKPMGK PP MGK GKPPMGGPMGKK PMGGMGGKKKK P MGGGPMGMGGGPMGGGGKK P M G GGGGGP M GGGGGPMGGGGGPMGGGGGGGKKK M GGGGGG IIIIIInIIntIntIntntIInInntIntIntntIIInntIntIntntntntInIntIntIntntIInnInIntIntInnnInInInIntIntIntntnnInIntIntIntntInInIntIntnnInIntntnInnnIIn tInInttnIIntIn eee eernaernaernaernaernernaerneeeeeernarnaernaernaeeernar a tiontiontiontiontiontiontionno alrdquo)alrdquo)alrdquo)alrdquoalrdquo)))lrdquordquo)al a a a a aa SwisSwisSSwiswwwSwisSwisS SwisSwiswSwisS ww s ens ens ens ens ens enene titytitytitytittitytitytitytitytyt yyt Al Al Al AlA AllA l ril ril riril rl ril rirrl rrightghtghtsghtsghtsghtsghtsghghts shg resresresresresssresrese sssrese eeeeee rvrvvvvevveveeveveeeeeeerrrrrrrvvrvvvvveveveerrrrrvvv vee rrv vveee r v eeee rvveeeervvvveeeerr vvv v eerr veee r vrrrrv vv eerrv ee rrrvvvve rrrrrvvvv e d Pd Pd Pd Pddd Pd PPd Pd Pd Pd Pd Pd Pd Pd Pd PPd Pd Pd Pd Pd Pd PPd Pd Pddd P Pd Pdd Pd Pd Pd P rintrintrintrinrintrintintiririntrintrintrintrintrintntntrintrintrintirintttttn tn trintrinrintrinttttr intrr t edededdededed ied ied ied ied iiedededed ied iedd deded ied ied ied ied iededded id iededededdded ied id ied id iidd iiid iiid iid id in Chn Cn Chn Chn Chn Chn Chn Chn ChChChChChChhChhhn Chn Cn CChChChChChChCChn Cn Chnnn CChnn Cn Cnn CCn Cn Cn Cn Cn Cn Cnn n Cn C hnnnn Cnn Cnnnnn hnn Cnnn C hnn C Cnnn Cnnnnnn Cnnnnnn hnn hinainainaininainainainainainainainainainainanainainannainainananan nnnnainai ni ainini


City planning Chengdu emphasises on infrastructure development

bull Since 2007 Chengdursquos government has focused on developing a strong IT infrastructure via seven major projects including implementing an information transmission system with a backbone network an interactive business support system a basic data resource system a data storage and disaster recovery system government information resource directory system a social credit information system and a digital mobile communication system

bull In 2009 Chengdu completed a total investment amounted to USD 217 billion for more than 1200 projects across several categories

bull In 2010 Chengdursquos government has invested more than USD 11 billion in 2010 for 50 basic infrastructure projects and 15 supporting facility projects including the continuous development for the cityrsquos metro system and new airport

Chengdursquos vision is to become a world-class garden city

bull Chengdursquos government has established a plan that envisages Chengdu developing into a world class garden cityTo achieve this goal the city is focusing on

- Developing the cityrsquos modern services and hi-tech sectors into leading industries both nationally and globally

- Maintaining and developing the city as an urban structure that is environmentally sustainable surrounded by beautiful rural scenery and enhanced by modern features that reflect its rich historical and cultural significance

- Developing strategies to retain and attract a talented workforce

bull The Chengdu government has released a four-year development plan on service industries (2008-2012) to address key supporting areas of the service sectors information services which includes service outsourcing is one of the sectors to receive such support

Chengdu Hi-tech Zone is the growth engine for the cityrsquos hi-tech sector

bull Ratified by the State Council in 1991 the Chengdu Hi-tech Zone (CDHT) is one of the countryrsquos earliest state-level hi-tech industrial development zones and one of the six pilot zones established under Chinarsquos Ministry of Science and Technologyrsquos world-class park initiatives

bull With a planned area of 122 km2 CDHT comprises of a south and west park Over 16000 companies are registered in CDHT including over 750 foreign-invested enterprises with a total investment of over USD 57 billion Forty of those companies are Fortune 500 companies including Intel Microsoft Motorola Siemens Nokia Ericsson Corning SonyToyota NEC Carrefour UPS and Alcatel

bull In terms of overall capabilities CDHT ranks fourth among Chinarsquos 55 state-level hi-tech zones and is the fourth most popular hi-tech business area in China CDHT has received 11 national honours for its software and information technology capabilities

bull In 2009 CDHT achieved a GDP of USD 58 billion it has grown by 60 percent compared to GDP in 2008 which was

Source Chengdu Municipal Bureau of Commerce


USD 36 billion They represent 63 percent and 88 percent of Chengdu GDP respectively in 2008 and 2009

bull CDHT encourages the development of the cityrsquos hi-tech industry In its south park lies Tianfu Software Park (TFSP) the cluster area in Chengdu for outsourcing enterprises and shared services centres

bull In order to promote the development of CDHT the local government has granted the administrative committee of CDHT high-level economic supervision rights the right to prioritise key infrastructure and industry projects and the responsibility to ensure and supply for key projects


Service outsourcing industries in Chengdu bull Market size and structure

bull Outsourcing service providers

bull Shared service centres

bull RampD centres

Chengdu plans to construct a market-oriented service outsourcing system and attaches equal importance to the development of both ITO and BPO



Market size and structure

bull Chengdu is one of the 21 cities approved by Chinarsquos State Council as models of service outsourcing cities Most of these cities are located along the eastern coast while five are in midwest China including Chengdu Chongqing Xirsquoan Changsha and Wuhan

bull Chengdursquos service outsourcing industry was established in 2001 and has developed rapidly since then averaging an annual growth rate of 45 percent

bull In 2008 the software and service outsourcing industries contributed a total revenue of USD 625 billion to Chengdursquos economic growth with offshore revenue accounting for USD 300 million

bull As the first outsourcing service to set up in Chengdu and the first to benefit from the cityrsquos strong development base ITO services make up the largest share of Chengdursquos outsourcing market at 76 percent The marketrsquos remaining share comprises of BPO and KPO both of which have been growing in recent years

bull While the offshore outsourcing market has transformed into a sizeable sector there is room for further development Chengdu provides services to clients in over 40 countries with the US Japan and Europe as its major offshore service destinations accounting for shares of 46 percent 26 percent and 9 percent respectively according to KPMG analysis

bull Chengdursquos major industrial focuses for service outsourcing include Telecommunication amp IT Finance and Digital contents

Breakdown of offshore outsourcing business by destination as of October 2009

US 46 Singapore 5 Hong Kong 2 Japan 26 India 5 Austrlia 2 Europe 9 Taiwan 3 Others 2

Source Chengdu Municipal Bureau of Commerce KPMG analysis



Outsourcing service providers

bull In 2009 Chengdu was home to approximately 600 service outsourcing enterprises including numerous global and local leading service providers who have housed their delivery centres in Chengdu such as Accenture IBM Wipro VanceInfo and NeuSoft

bull As at the end of 2009 36 service outsourcing enterprises in Chengdu were CMM (Capability Maturity Model) CMMI (Capability Maturity Model Integration) certified

bull The table on the right describes the typical characteristics for the different types of commercial service outsourcing providers in Chengdu including IT Oustourcing (ITO) Business Process Outsourcing (BPO) and Knowledge Process Outsourcing (KPO)

Service providers characteristics

Type Detailed sector characteristics

ITO bull Mainly engaged in the areas of software development system integration and IC design

bull The number of ITO companies is the highest among the three types including global and local service providers

BPO bull Mainly composed of local enterprises bull Mainly engaged in basic business process

outsourcing services such as call centres and finance and accounting process

KPO bull Started at an early stage with a number of state owned RampD centres

bull Development is based on strong existing RampD centres established by colleges and universities

bull More national and international RampD centres have recently settled

bull Continues to grow at a fast pace Source Chengdu Municipal Bureau of Commerce KPMG analysis



Case study 1 - Siemens

Finding a solution to multi language IT support

Siemens IT Solutions and Services provides IT outsourcing services to all areas of Siemensrsquo global business and to a growing number of other industrial clients Since 2008 Dr Christoph Fink Vice President for End User Services in Asia Pacific has played a central role in repositioning the business as a distinguished IT outsourcing service provider and has been involved in developing Chengdu as a key IT hub for its Asia business

Globally Siemens IT Solutions and Services posted revenue of EUR 47 billion 2009 with over 75 percent of this originating from clients other than Siemens ldquoWe are a Siemens unit providing end user services data centre services managed network and voice services applications and management servicesrdquo Dr Fink explains ldquoBesides delivering all these services to Siemens we are also providing them to a comprehensive base of internationally-renowned companies so we are playing in the same space as some well established IT service providers Our differentiator is our lengthy experience developing solutions for Siemens across all its lines of business It gives us strong credentials to support other industrial or engineering related businesses We have the industry DNA to set us apartrdquo

As Asia is currently the fastest growing market for IT related services Siemens IT Solutions and Services is continuously strengthening its delivery capability in this geography One of the key requirements for this is to ramp up multi-lingual capabilities for IT support

ldquoWith the increasing focus the last few years towards Asia our clients show rising interest and demand for support capabilities in Mandarin Cantonese Korean and Japanese as the major support language for users based in this geographyrdquo Dr Fink explains ldquoOur facilities in Singapore and Manila just could not offer the pool of human resources to meet this growing need for a mix of language and IT skillsrdquo

The key for Siemens IT Solutions and Services was to find a location for these operations that could be scalable and sustainable ldquoWe narrowed our search to four second-tier cities in China and in late 2009 eventually decided that Chengdu could best meet our needs at a reasonable costrdquo he explains ldquoHaving ruled out other locations in Asia due to cost or lack of scale we also realised that competition for skilled graduates was already getting extremely fierce in other parts of China as well Chengdu was a hot new location and we wanted to come here to seize first mover advantagerdquo

The fact that Siemens already had a representative office in the downtown business district also worked in Chengdursquos favour It was preferable to choose somewhere where Siemens already had a footprint as it made it easier to overcome business licence issues and get assistance with the logistics of setting up For the IT Operations Centre the Tianfu Software Park was the natural choice and based on the very positive experience Siemens has now taken the decision to relocate the representative and sales functions to the park as well

Siemens already has application and software development centres in other cities in China However as its main centre for IT support Chengdu will offer a higher number of positions for IT-literate graduates and young IT professionals In the first six months since opening (in April 2010) the centre has hired 100 staff and expects this to grow steadily to 400 staff by 2012 expanding the location to a global IT operations centre for all IT infrastructure related services

Looking at the challenges ahead Dr Fink recognises that it takes an innovative approach to find people with Japanese and Korean skills although it has not proved insurmountable ldquoChengdu is a big location and it is an attractive place to live so we have succeeded in drawing some of that talent from other cities in the north and east of Chinardquo

Another near-term challenge is that Dr Fink anticipates turning the facility into a 24-hour support centre ldquoAt the moment we are operating in normal business hours but that is something we may need in the future and the Tianfu Software Park is still working to create that environment in terms of supporting facilities transport links security and other services [throughout the night]rdquo he remarks

ldquoDr Fink notes that the high demand for IT professionals is accompanied by the challenge of obtaining the right talent for the organisation Dr Fink feels the Siemens employer brand should be an advantage but he does not underestimate the importance of offering a good career path as well as an attractive salary to retain top talentsrdquo Siemens has been doing business in China for over 130 years so Dr Fink has good reason to be optimistic The opening of its IT Operations facility in Chengdu is yet another landmark in the companyrsquos proud history ldquoldquoThe opening of Chengdu is transforming the scope of our business here in China once againrdquo Dr Fink concludes

(From an interview conducted in November 2010 with Dr Christoph Fink Vice President for End User Services in Asia Pacific Siemens IT Solutions and Services)



Shared service centres in Chengdu

bull Since 2007 approximately 20 companies have set up bull Chengdu has reached a level of industry concentration and their shared service centers in Chengdu including both it can be considered as a SSC destination for companies in multinationals and leading Chinese companies the business sectors of logistics financial services and IT

bull The Shared Service Centers (SSC) provide services that expand to the whole corporate value chain from RampD marketing customer services financial accounting and logistics to HR support call centres and IT operations

Major shared sevice centries established in Chengdu

Industry Company Country Services Year of entering

Chengdu

Logistics DHL Germany Finance shared service centre call centre 2009

Logistics Maersk Denmark Customer service centre data processing centre 2009

Logistics Damco Denmark Customer service centre 2009

Logistics SF Express(Hong Kong)

China Logistics distribution centre 2008

Finance Manulife Canada Finance shared service centre 2010

Finance ANZ Bank Australia Chinese language operation centre 2010

Finance Ping An Insurance China Call centre 2008

Finance Taikang Insurance China Insurance back-office service centre 2002

Finance Pacific Insurance China Insurance back-office service centre 2008

Finance China Construction Bank

China Customer service centre 2006

Finance Industrial and Commercial Bank

of China

China Call centre 2006

Finance Agricultural Bank of China


Finance China Merchants Bank

China Card centre 2006

Finance China Everbright Bank


Finance Efund China Customer service centre IT shared service centre 2009

IT Newegg US IT shared service centre 2007

IT Amazon US Operation centre 2009

IT Tencent China Customer service centre 2008

Manufacturing Lafarge France Finance shared service centre 2007

Manufacturing General Electric US Finance shared service centre 2010

Manufacturing Siemens Germany IT operation centre 2009

Consumer markets

Yum US Distribution centre 2008

Source Tianfu Solfware Park respective companies website



Case Study 2 ndash Manulife

The recent arrival

Manulife is a relatively new arrival to Chengdu The global insurance giant chose Chengdu as a location for its second global Shared Services Centre to complement its existing centre in Manila Philippines Locating in China gave the company a chance to diversify operational risks and Tianfu Software Park at Chengdu provided a good mix of incentives including the capacity to meet its growth plans through flexible lease arrangements

The Chengdu centre opened in July 2010 and plans to expand to 2000 staff over the next five years The centre will provide a variety of services to companies within Manulife Financial group including call centre operations accounts payable (AP) and underwriting although to start with it will focus on basic functions such as data capturing ldquoWe want to start with the basics and move step by steprdquo explains Edmond Lee General Manager Manulife Information amp Technologies ldquoIn the financial services sector it is important to build trust and confidence and at the same time we need time to build up talent pool and management capability here in Chengdurdquo

Talent was one of the four considerations for Manulife in choosing Chengdu ldquoWe were looking for a place where there was enough talent to support sustained growthrdquo explains Mr Lee ldquoChina is a place that we donrsquot need to worry about people just developing their competencies

People here have the potential Chinese students have very strong learning abilityrdquo

Manulifersquos Services Centres in Manila and Chengdu work on the same three time shifts allowing them to support Manulifersquos operations globally Mr Lee admits that finding people to work on night shifts is not always easy and the company needs to compensate for this with clear career paths The infrastructure links to the Tianfu Park are also important for people commuting from elsewhere in the city ldquoMetro Line 1 is due to operational by Q3 this year We are looking forward to witness the benefits it will bring to the cityrsquos transportation systemrdquo

Manulife welcomed the favorable polices from the state level and Hi-tech zone level but Mr Lee is keen to put these in perspective ldquoWe need a place that we could have sustainable business environment which means talent pool and friendly government The subsides from government will stop one day so they are not crucial consideration when you have a long term strategyrdquo

More importantly was flexibility and capacity within the Tianfu Software Park to accmmodate the business plan a key benefit in any shared services or outsourcing strategy ldquoSince we are looking at long term development here we were able to negotiate a lease structure that meets our development plan over the five years timeframerdquo Mr Lee adds

(From an interview conducted in August 2010 with Edmond Lee General Manager Manulife Information amp Techologies Services Chengdu)



RampD centres

bull Since 2007 more than 20 companies have set up their RampD centres in Chengdu including both multinationals and Chinese market leaders

bull RampD centres in Chengdu are mainly concentrated in IT telecommunication manufacturing and digital content industries

Major RampD centres established in Chengdu

Electronics NEC Japan 2006

Industry Company name Country Year of entering Chengdu

IT Myriad (1) Switzerland 2005

IT SAP Germany 2007

IT Tieto Finland and Sweden 2008

IT Microsoft US 2005

IT Oracle US 2007

IT Symantec US 2007

IT Huawei China 2006

IT Kingsoft China 2007

IT Beyondsoft China 2009

Telecommunication Alcatel-Lucent (2) France 2000

Telecommunication Nokia Siemens Networks Finland 2006

Telecommunication Motorola US 2001

Telecommunication Ericsson Sweden 2004

Telecommunication China Telecom China 2006

Telecommunication China Mobile China 2006

Telecommunication ZTE China 2007

Digital Content Ubisoft France 2008

Digital Content Gameloft France 2004

Digital Content SNDA China 2005

Digital Content Perfect World China 2009

Pharmaceutical Agilent US 2009

Source Chengdu Municipal Bureau of Commerce Tianfu Solfware Park

Note (1) Merged by Esmertec and Purple Labs in 2009 Esmertec established its RampD centre in Chengdu in 2005

(2) Merged by Alcatel and Lucent in 2006 Alcatel established its RampD centre in Chengdu in 2000



Case study 3 ndash Alcatel

The earliest settler

Alcatel (Chengdu) Communication System Co Ltd is Alcatelrsquos second RampD facility in China -- the other is in the east coastal city Shanghai It provides development design and testing for software and hardware in the telecommunication sector serving clients in China and internationally

The RampD centre at Chengdu started in 2000 with a staff of 20 people The centre grew and survived financial crises in 2001 and 2008 and now has a staff around 300 The RampD centre is looking to keep its steady pace of growth

The deputy general manager Mr Wang has worked in the RampD centre for 10 years and is glad that he has been able to witness the centrersquos growth as well as that of Chengdu ldquoWe have moved our offices in the city three times during our 10 years here from the city center to another area in the Chengdu High-tech Zone (CDHT) and finally to Tianfu Software Park (TFSP) We are one of the first companies to settle in TFSP when it came into operation in 2005 I have witnessed the fast growth of the park I used to see only farms outside my window but now as you can see it is all modern buildings with business giantsrsquo logos on them Also the food court cafe convenience stores and shuttle bus services have helped to solve the daily issues which concerned our staffrdquo

Mr Wang said ldquothese past years the telecommunication sector has been facing financial challengesrdquo He believes that ldquolocating RampD centers in China and India is definitely the trend since these two locations provide lower labour costs and a higher value for the money Chengdu has a proven history of providing talented people in telecommunication and software development This resource of people was able to feed our continuous growth We have people who moved to Shanghai or Beijing and were willing to come back because for similar pay people can have a more comfortable life and more disposable income than in those other cities That is also an advantage in attracting managerial level staff in addition to the Individual Income Tax subsidies provided by the government rdquo

Speaking about the trends in RampD operations Mr Wang pointed out ldquothe single site conceptrdquo He said ldquoOur projects are deployed globally We used to use multi-sites for one project but now we prefer one project at one single site Multi-site implementation needs higher communication costs while the single-site operation enables high efficiency through closer teamwork and a quicker response to the market The RampD talent we recruited locally was able to support our desire to switch our methods

(From an interview conducted in August 2010 with Mr Xianming Wang Deputy General Manager and Mr Jianguo Feng Deputy General Manager from Alcatel (Chengdu) Communication System Co Ltd)


Infrastructure and operating costs bull Office costs

bull Telecommunication and utility costs

bull Labour costs

Operating costs are a key criteria for selecting office locations Chengdu has maintained its operating cost advantages in comparison with coastal Chinese cities



Office costs

Construction of office buildings

bull China has land ownership restrictions for foreign companies looking to purchase Land Use Rights (LUR) and construct an office building on certified land Land is accessed by paying a one-time fee to the local government in exchange for a LUR certificate which typically allows 50 years of usage for industrial land

bull According to current regulations in China LUR certificates are obtained through public bidding auctions or public postings of available land

bull Industrial zones have their own price schedules for LUR (actual prices are subject to negotiation with the specific zone)

- The reference price for LUR in the Chengdu Hi-tech Zone is approximately USD 40msup2

- The reference price for LUR in Chengdu Wuhou District and Dujiangyan City is USD 70msup2 and USD 21msup2 respectively

bull Constructing a typical standard office building(1) will cost roughly USD 370msup2 to USD 450msup2

Purchase of office space

bull Foreign companies can purchase office space or pre-built office buildings in Chengdu Standard pre-built office buildings are usually available in the industrial zones

ndash The purchase price range is roughly between USD 1000msup2 and USD 2500msup2 for high-rise office buildings in Chengdu

ndash Enterprises can purchase various standard pre-built office buildings Their purchase price is roughly USD 337 msup2 to USD 468msup2 in the Chengdu Hi-tech Zone

bull Pre-built office buildings are also available for rental within industrial zones

ndash For example the pre-built office buildings at Tianfu Software Park that specifically designed to accommodate IT software RampD and service outsourcing operations are available at a monthly rate of USD 59m2

High-end office buildings

bull High-end office buildings are clustered mainly in the cityrsquos traditional central business district but development has expanded to the south of the city in recent years The cityrsquos government is encouraging the construction of more world-class office buildings to accommodate increasing demand

Monthly rent for existing major office buildings in Chengdu

First City Plaza 12-15 15

Office building Rent (USDm2) Property Management Fees (USDm2)

Western 16-22 17 Federation Mansion

Central Plaza 12-18 16

Source official website of Chengdu Investment Promotion Committee

bull Compared with first tier cities rents for office buildings is lower in Chengdu

Monthly rent for an office building in major cities in China

City Monthly rent for an office building (USDm2 )

Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23

Source offical website of Jones Lang Lasalle (global commercial real estate services)

Note (1) A three- to six-story steel-reinforced concrete office building depending on number of floors (based on a floor area of 1000 m2 and

copy 2010 KPMG Advisory (China) Limited a wholly foreign owned enterprise in China and a member firm of the KPMG network of independent member firms affiliated with KPMG height of 4-5 m per floor International Cooperative (ldquoKPMG Internationalrdquo) a Swiss entity All rights reserved Printed in China


Telecommunication and utility costs

Telecommunication options in Chengdu bull Telephone options include fixed lines mobile phones and bull Chengdu as the western Chinarsquos telecommunication hub Internet Protocol (IP) services

has an established telecommunication infrastructure

Option Local call National call

International call

Fixed line

003 for the first 3 minutes and 001 thereafter

006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone

NA 003 + Local call charge

HK Macau Taiwan

022 + Local call charge

USA Canada


Others 053 ~ 067 + Local call charge

Telephone charges (USDminute) in Chengdu

- At present Chengdu has direct cable routes to three major Chinese cities Beijing Shanghai and Guangzhou and has access to eight directions of optical fibre to the rest of western China

- The total bandwidth of Chengdursquos Internet transmission currently reaches 3200G and the existing Metropolitan Area Network (MAN) bandwidth is over 100G By the end of year 2010 the transmission trunk line bandwidth will be over 8000G and the existing MAN bandwidth will be over 450G surpassing the current international standard of 200G

Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan

Notes (a) The charges are based on different packages time countries

(b) ldquoLocal callrdquo refers to calls within the city

(c) ldquoNational callrdquo refers to calls from Chengdu to elsewhere in mainland China

Source China mobile China Telecom

bull Various forms of Internet access are available in Chengdu Internet coverage reached 60 percent in Chengdu in

Source official website of Chengdu Investment Promotion Committee 2009

- The annual cost for a Digital Data Network (DDN) with 128 kbps provided by China Telecom is USD 3513 for a local connection (Chengdu city only) and USD 8783 for a national connection

- Broadband network access services such as direct international broadband services Local Area Network (LAN) and Asymmetrical Digital Subscriber Loop (ADSL) are also available



Energy infrastructure in Chengdu

Professional Range (USD) Average (USD)

Senior managerial staff 2019 ~ 22767 5777

Technical specialists 1479 ~ 10457 3495

Adminstrators 1183 ~ 7200 2491

Service industry employee 1133 ~ 5970 2209

General workers 1148 ~ 6515 2424

2009 Guided Wage Level of Chengdu bull Compared with first-tier cities in China the cost of

electricity and water in Chengdu is relatively low

bull The annual power supply of Chengdu city is 1452 billion kWh Power-supply stability has reached 9989 percent For non-commerical industrial consumers the cost of electricity is about USD 01014kWh For commercial consumers the cost of electricity is about USD 01264 kWh

bull Chengdursquos water quality meets the national standard Source official website of Chengdu Labour and Social Security Bureau

supply (GB57-84) Over 181 million tonnes of tap water are supplied daily

Labour costs in Chengdu have advantages compared to other major cities in China as detailed below Cost of electricity and water in major cities in China

City Cost of electricity (USD kWh)

Cost of water (USDtonne)

Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091

Salaries for locally hired staff in major cities in China in 2009

City Annual salary (USD)

Chengdu 3992

Shanghai 6263

Beijing 7091 Note Cost of industrial water includes waste-water discharge fees

Source local city government websites

bull Chengdu has been involved in developing new energy technologies such as solar nuclear and wind power in recent years Various industrial enterprises are located to the southwest of Chengdu in Shuangliu CountyThis area is expected to become a new energy base at country level

Labour costs Total cost of employment

bull The total cost of employment includes a basic salary and social welfare benefits such as pension contributions

bull Salaries for locally hired staff in 2009 averaged around USD 3992 per annual Salary ranges were wider for higher-level staff such as senior managerial staff and technical specialists as pay tends to be related to the size and the performance of the company

bull The range and averages for annual salaries (including bonuses) for employees in common job categories in Chengdu in 2009 are as follows

Source Local city labour and Social Security Bureau in each city

Mandatory ldquosocial welfarerdquo benefits are part of total staff costs

bull All enterprises incorporated in Chengdu must contribute to a range of social welfare benefits on behalf of employees including pension unemployment insurance medical insurance injury insurance housing fund and maternity insurance

bull The level of contribution is based on a percentage of an employeersquos salary

Welfare obligations in Chengdu

Composition items of salary

Pension 20

Basic medical insurance premium

65

Unemployment insurance premium

15

Injury insurance premium 04 - 14

Housing fund 6 - 15

Maternity insurance 03

Total 347 - 447 Source official website of Chengdu Labour and Social Security Bureau Chengdu Housing Fund

Administrative Centre


Human capital bull Workforce overview

bull Education institutions

bull Outsourcing-related training institutes

bull Foreign language level



Workforce overview

Chengdu has a large workforce

bull As the fifth-most populous city in China Chengdu has a sizable workforce The city boasted more than 7 million employees in 2009 supplemented by 250000 graduates from high schools technical institutes and universities

bull As the capital of Sichuan province Chengdu attracts a large number of high-quality professionals from the province and the whole of western China Each year many professional technology talents and other high-level talents from coastal cities and from overseas bring their expertise and experience to Chengdu

bull There were a total of 150000 employees in Chengdursquos software industry in 2009 with 60 percent of them having undergraduate degrees 17 percent having a masterrsquos degree or higher and the majority working as technology or IT professionals

bull The attrition rate of software industry employees is low estimated at less than 10 percent The rate may be even lower in companies that provide comprehensive training and a consistent corporate culture However the turnover rate may increase in the longer term due to the increasingly competitive job market

Education institutions Forty-two colleges and universities in Chengdu offer more than 160000 graduates bachelor degrees or above

bull Schools in Chengdu and other areas in Sichuan offer majors in computer science finance foreign languages (English Japanese Korean) management medicine and art

bull Sichuan province is home to 92 higher education institutions including colleges and universities

bull As an important education and scientific research centre in western China universities in Chengdu enjoy a sound reputation in IT finance and medical studies

- Four schools were listed among the 72 schools directly managed by Chinarsquos Ministry of Education Sichuan University University of Electronic Science and Technology of China Southwest Jiaotong University and Southwestern University of Finance and Economics

- The school of software engineering in Sichuan University University of Electronic Science and Technology of China are listed as national model software schools in China

bull Training programmes jointly developed by colleges and enterprises have become a major trend in education to ensure future professionals are equipped and ready to become contributing members of the workforce Lenovo IBM and HP have participated in such programmes

Source Chengdu Year Book 2009 official website of Chengdu Government Education KPMG

analysis

Vocational schools in Chengdu supply subject matter labours

bull In 2009 94 vocational schools in Chengdu produced 61000 graduates In 2008 231 percent of graduates employed by Fortune 500 enterprises were from Chengdursquos vocational schools

bull Major subjects available at the vocational schools include computer science foreign languages accounting and e-business programmes



Outsourcing-related training institutes

bull Chengdursquos government supports training for service outsourcing talents by providing subsidies to service outsourcing enterprises and training schools

- The central government provides a training subsidy of over USD 650 for each new-hire graduate of service outsourcing enterprises and Chengdursquos city government provides an additional USD 146 per graduate on top of the training subsidy

bull Following encouragement from the central government Chengdu has seen increasing cooperation between enterprises and schools on training talents in the service outsourcing arena

- The Chengdu Software Talents Training Association was established to facilitate such cooperation

- Electronic Science College together with Microsoft and IBM have set up a number of professional courses while Huawei ZTE and Neusoft have jointly established several student-practice bases to help develop high-quality professionals

bull International outsourcing training institutions have also entered Chengdu

- NIIT (National Institute of Information Technology) and QAI (Quality Assurance Institute) have established training courses in Chengdu in 2009 with major subjects of computing and software

bull In 2009 there were over 100 service outsourcing training schools in Chengdu To regulate the training market the government conducts quality reviews on those schools Fourteen of them have been certified and are detailed in the table on the right

Certified service outsourcing talents training organisations in Chengdu

Training institutions Major subjects

Chengdu University Software

Chengdu University of Information Technology

Software BPO

Sichuan Business Vocational College

Software BPO ITO

Sichuan Guo Xin An Vocational College

BPO

Chengdu Hwadee Information Technology School

Software

University of Electronic Science and Technology of China

Software Computing Telecommunication

Chengdu Winnersoft Software Vocational College

Software

Chengdu Cpsoft Vocational Training Centre

Software

Chengdu Ying Cai Software Training College

Software

Chengdu Neusoft Institute of Information

Computing IT Digital Art Foreign Language

Computer training centre of the Southwest Petroleum University

Software

Chengdu Vocational amp Technical College

Computing Software Electronics Digital Art Foreign Language

Chengdu Finance amp Trade Vocational School

Computing Business English

Source official website of Sichuan Provincial Department of Commerce various training

organizationsrsquo websites KPMG analysis



Foreign language level

High prevalence rate of English education

bull According to Chinarsquos Ministry of Education in China English courses are to be included in the curriculum beginning in primary school An university graduate normally has 15-years of English training up until graduation

bull In Chengdu the English education market is also active with domestic and international English language professionals offering courses for children students and social workers

Foreign language studies are widely available

bull Education institutes provide language courses and majors in a range of foreign languages including French German Russian Japanese Korean and Thai

Foreign language graduates in Chengdu

School Type The number of foreign language graduates in 2010

Higher Education 12000

Secondary Education 11000

In Total 23000

Source Research Centre of Human Resource Management Southwestern University of Finance

and Economics Chengdu


Business and living environment bull Business environment

bull Living in Chengdu

Chengdu is one of the main cities in western China It has a long history and a strong traditional culture With increasing levels of foreign trade and investment Chengdu is attracting more foreign investors visitors and residents



Business environment

International hotel standards

bull There are nearly 6000 hotels in Chengdu including 14 five-star hotels and 27 four-star hotels such as the Sheraton Shangri-la InterContinental Sofitel and Kempinski Another 20 five-star hotels are under construction

bull Five-star and four-star hotels offer a range of facilities including conference facilities ballrooms western-style restaurants gymnasiums and sports facilities

bull The average daily rate for a room is about USD 58 for four-star hotels and USD 117 for five-star hotels with discounts available for longer stays

Local job centres

bull Large companies in Chengdu may have a recruiting engine in first-tier cities targeting talents throughout China or Asia Pacific It is also common for companies to recruit local hires through the Internet head-hunters agencies and newspapers

bull There are 22 employment agencies certified by the Chengdu Labour and Social Security Bureau which are responsible for managing job search registration filing documentation organising communication and interview activities assisting enterprises in completing employment procedures collecting and sharing information and managing labour output

bull Industrial zones also assist in recruiting activities include recruitment headhunting training personnel dispatching and consultancy

Industry association

bull The Chengdu Association of Sourcing Service (CASS) was founded in June 2009 to facilitate the development of service outsourcing in Chengdu It is a non-profit organisation supported by the local government

Foreign banks

bull The State Council listed Chengdu as the financial centre in southwest China as it has the largest number of financial institutions in the region A number of foreign banks have entered Chengdursquos market including HSBC Citibank Standard Chartered Bank ABN AMRO Bank United Overseas Bank JP Morgan Chase Bank Mitsubishi Bank and Nanyang Commercial Bank

Consulates

bull Nearly10 foreign consulates have been set up in Chengdu representing countries such as France Germany Korea Pakistan Singapore Thailand and the US

Exhibition centres

bull Chengdu has three large convention and exhibition centres located in different areas of the city One of them is Century City New International Convention amp Exhibition Centre located in the CDHT It is the newest and largest of the three It was launched in 2007 with an area of 115 kmsup2

bull In 2009 the Century City New International Convention amp Exhibition Centre held the 2009 Western China International Fair which has been playing an important role in western China for trade expansion and investment promotion It will hold the same the event 2010

Transportation

bull Chengdu Shuangliu International Airport is the fourth largest aviation hub in China the largest in western China It currently serves 72 domestic routes including Beijing Shanghai Guangzhou and Shenzhen and 33 international routes to major cities including New York Paris Amsterdam Frankfurt London SydneyTokyo Seoul Bangalore and Manila

bull A new airport is under construction in eastern Chengdu It is due to be in operation by 2012 and will be capable of accommodating five times more passengers than Shuangliu International Airport

Travel by air tofrom Chengdu

Hong Kong 332 25 67

City One way (USD)

Flying time (hours)

Weekly flight frequency (non-stop)

Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147

Notes Economy class prices are for reference only

Source official website of Chengdu Shuangliu Airport



bull As the railway hub of southwest China Chengdu has direct lines to Beijing Shanghai Guangzhou and other China cities

bull Chengdu also boasts a particularly high density of highway networks including city provincial and national highways These routes provide rapid access to other cities

bull Construction of the Chengdu metro began in December 2005 Five lines are being built in the first phase of development covering 126 kilometres (788 miles) and 116 stations Currently Line 1 has been in operation and it links Chengdu downtown and the Chengdu Hi-tech Zone

bull Chengdu has one of the highest numbers of private automobiles in China Residents also enjoy the convenience of taxis and public buses while it is common for companies to provide shuttle services as an additional benefit to employees



Living in Chengdu

Housing bull Residents planning a long-term stay in Chengdu have

several housing options ranging from rented apartments to serviced rooms Housing is usually found through real estate agencies or the Internet

bull The cost of a two bedroom 100m2 (1076 square feet) apartment is approximately USD 439 per month in 2010

aApartment rent in Chengdu

Two-bedroom apartment type

Average rent per month (USD)

Standard apartment 220

Serviced apartment 512

Luxury apartment 586

Source various property resources

bull The average purchase price for housing in the city ranged from USD 1040msup2 to USD 1464msup2 in 2010

bull Staff accommodation can be provided upon request in industrial zones Those rooms are available for USD 88 per month and can accommodate one to four people Actual prices are subject to negotiation with the specific zone

Healthcare bull Approximately 4053 hospitals and community healthcare

institutions serve residents and visitors of Chengdu 18 of which have obtained the highest national rating of 3A

bull A number of international healthcare organisations and prestigious local hospitals provide high-quality services to foreign residents and visitors Special ldquogreen channelsrdquo and English services are available in those hospitals

bull Healthcare quality and access is another key area that Chengdu is keen to improve The Chengdu International Health City located in western Chengdu is one of the most influential health care industrial parks in China

International schools bull For children of foreign nationals Chengdu has over 10

international schools covering secondary schools primary schools and kindergartens Native English speaking experienced certified teachers are employed These schools were established in cooperation with foreign education organisations in the US and Canada etc and provide standard international courses Students will be awarded with international certifications

Dining shopping leisure and entertainment bull Chengdursquos local cuisine ldquoChuan Cairdquo is one of eight main

cooking styles in China and is well known for its spicy flavour

bull Multinational hypermarket chains including Wal-mart Metro Carrefour IKEA and Decathlon as well as international luxury brands such as Louis Vuitton Gucci and PRADA are all present in Chengdu

bull Pubs clubs gyms golf courses museums parks and places of cultural interest located in and around Chengdu provide plenty of weekend entertainment options for residents and visitors

Landmarks and heritage bull Chengdu is home of the Giant Panda and houses the only

Giant Panda breeding centre in the world which is located north of the city

bull Sichuan operarsquos face-changing or ldquobianlianrdquo in Chinese is an important cultural heritage in China It was invented some 300 years ago and involves performers wearing brightly colored masks and changing the masks within a fraction of a second

bull Chengdu has a history spanning more than 2300 years and has famous cultural relics including Dujiangyan Irrigation System and Du FuThatched Cottage The city also lies along a major historical route where several of the worldrsquos most noted multi-cultural and natural sites such as Jiuzhai Valley Leshan Giant Buddha and Mount Emei have been acknowledged by United Nations Educational Scientific and Cultural Organization (UNESCO) for their historical value


Investment in Chengdu bull Chengdursquos outsourcing proposition

bull Government policies on outsourcing

bull Investment service

The municipal government of Chengdu has issued favourable policies to attract foreign investors they also provide many convenient facilities and supporting measures to investors within industrial parks



Chengdursquos outsourcing proposition

Strategic positioning

bull The Chengdu government has formulated a strategy to facilitate the development of outsourcing industry in the city Key details include the following

- Attaching equal importance to the development of both ITO and BPO sectors and encouraging of high value outsourcing services

- Focusing on developing service outsourcing in the areas of information technology digital contents pharmaceutical logistics and finance

- Encouraging the development of BPO segments in data processing data management finance and accounting RampD and industrial design

- Targeting a diversified offshore market ie maintaining the growth in the US and Japanese market while also focus on the development of European and Middle East market taking advantage of its geographical advantages

- Committing to constructing a market-oriented service outsourcing system

- Highlighting Chengdu Hi-tech Zone will be major area to accommodate the service outsourcing related enterprises with neighbouring Shuangliu county providing space for further expansion



Government policies on outsourcing

Chengdu provides favourable policies and funding support for companies to set up and grow in the service outsourcing sector

bull Chengdu provides favourable taxation policies for service outsourcing industries

ndash Income tax on hi-tech enterprises is levied at a reduced rate of 15 percent from the date of their status ratification

ndash Hi-tech companies are exempt from business tax on income obtained from offshore services

ndash Office buildings for the headquarters of newly founded service outsourcing enterprises are entitled to obtain a one-off grant of USD 145m2

bull The local government spends around USD 73 million each year to support the growth of service outsourcing companies in Chengdu in areas including

- Fund support for major enterprises

- Subsidies for talent training

- Subsidies for service outsourcing companies attending overseas business conferences and exhibitions

- Subsidies for organisations that obtain major service outsourcing accreditations such as CMMCMMI ISO20000 ISO27001 and SAS70

bull Chengdu provides further favourable taxation and financing policies for investments in focused industry clusters

ndash Software companies in Chengdu Hi-tech Zone (CDHT) can be exempted from income tax in the first two years of making profit and only have to pay half the income tax for the following three years

ndash CDHT provides subsidies for office rental for software companies with a certain number of employees and preferential land price is offered to software companies that set up a self-built office

ndash Individual income tax payback will be provided to employees with a relatively higher income in CDHT

ndash The finance shared service centre set up in CDHT enjoys the same policies as software companies in principle



Investment service

Investors can receive assistance to facilitate the investment procedures

bull The municipal government has established the Chengdu Government Affairs Service Centre and Chengdu Foreign Investment Promotion Centre to provide investors with the information and services and help coordination between various departments to minimise the approval time

bull The municipal government has set up VIP service offices for key projects investments and ventures to provide a one-stop and free-of-charge service for enterprises and individuals

bull The Chengdu Hi-tech Zone has also established government affairs service centres in their two business parks ie south park and west park to provide one-stop and free-of-charge service for investors

Registration procedures for establishing Foreign Investment Enterprises (FIEs) in Chengdu (The entire process might take between 17 and 19 working days)


Note The time period that the proceduce might take as follows (1) Immediately (half to one working day) (2) 2 working days (3) 5 working days

y (China) Limited a wholly foreign owned enterprise in China and a member firm of the KPMG network of independent member firms affiliated with KPMG (4) 3-5 working days e (ldquoKPMG Internationalrdquo) a Swiss entity All rights reserved Printed in China



Useful contacts in Chengdu

Contacts of Chengdu government Chengdu Municipal Bureau of Commerce Tel +86 (28) 6188 3700 Website wwwcdmbcgovcn

Chengdu Investment Promotion Commission Email adminchengduinvestgovcn Website wwwchengduinvestgovcn

General Affairs Office Tel +86 (28) 6188 5429

Division of Investment Services Tel +86 (28) 6188 5447

Chengdu Industrial and Commercial Administration Bureau Tel +86 (28) 8539 4114 Website wwwcdgsgovcn

Chengdu Municipal Bureau of Local Taxation Tel +86 (28) 8774 4522 Website wwwcdlocaltaxchengdugovcn

Foreign Affairs Office of the Peoplersquos Government of Chengdu Municipality Tel+86 (28) 8663 7972 Fax+86 (28) 8663 7488 Emailcdfaochengdugovcn Websitewwwcdfaogovcn

Chengdu Public Security Bureau Exit-Entry Administration Department Tel+86 (28) 8640 7364

Chengdu Customs District Peoplersquos Republic of China Tel+86 (28) 8640 1114 Websitechengducustomsgovcn

Internet links Sichuan Government ldquoWindowrdquo wwwscgovcn

Chengdu Government ldquoWindowrdquo wwwchengdugovcn

Chengdu Foreign Investors wwwinvestchengdugovcn

Chengdu Hi-tech Industrial Development Zone Chengdu Hitech Zone (CDHT) Tel+86 (28) 8513 8544 Website wwwcdhtgovcn

Tianfu Software Park Tel+86 (28) 8533 0986 2691 Email Salestianfusoftwareparkcom Website wwwtianfusoftwareparkcom



wned enterprise in China and a member firm of the KPMG network of independent member firms affiliated with KPMG All rights reserved Printed in China


KPMG key contacts

Edwin Fung Partner in charge Markets KPMG China Tel +86 (10) 8508 7032 edwinfungkpmgcom

Thomas Stanley COO Global China Practice KPMG China Tel +86 (21) 2212 3884 thomasstanleykpmgcom

Jacky Muk Senior Partner Chengdu KPMG China Tel +86 (288) 673 3966 jackymukkpmgcom

Ning Wright Partner in Charge China Sourcing Advisory KPMG China Tel +86 (21) 2212 3602 ningwrightkpmgcom

Alan Fung Partner China Sourcing Advisory KPMG China Tel +86 (21) 2212 3250 alanfungkpmgcom

Beijing 8th Floor Tower E2 Oriental Plaza1 East Chang An AvenueBeijing 100738 China Tel +86 (10) 8508 5000Fax +86 (10) 8518 5111

Nanjing 46th Floor Zhujiang No1 Plaza1 Zhujiang RoadNanjing 210008 ChinaTel +86 (25) 8691 2888Fax +86 (25) 8691 2828

Xiamen 12th Floor International Plaza8 Lujiang RoadXiamen 361001 ChinaTel +86 (592) 2150 888Fax +86 (592) 2150 999

Shenzhen 9th Floor China Resources Building 5001 Shennan East RoadShenzhen 518001 ChinaTel +86 (755) 2547 1000Fax +86 (755) 8266 8930

Macau 24th Floor BampC Bank of China BuildingAvenida Doutor Mario Soares MacauTel +853 2878 1092Fax +853 2878 1096

kpmgcomcn

Shanghai 50th Floor Plaza 66 1266 Nanjing West RoadShanghai 200040 ChinaTel +86 (21) 2212 2888Fax +86 (21) 6288 1889

Hangzhou 8th Floor West Tower Julong Building9 Hangda RoadHangzhou 310007 ChinaTel +86 (571) 2803 8000Fax +86 (571) 2803 8111

Qingdao 4th Floor Inter Royal Building 15 Donghai West RoadQingdao 266071 ChinaTel +86 (532) 8907 1688Fax +86 (532) 8907 1689

Chengdu 18th Floor Tower 1 Plaza Central 8 Shuncheng AvenueChengdu 610016 ChinaTel +86 (28) 8673 3888Fax +86 (28) 8673 3838

Shenyang 27th Floor Tower E Fortune Plaza 59 Beizhan RoadShenyang 110013 ChinaTel +86 (24) 3128 3888Fax +86 (24) 3128 3899

Fuzhou 25th Floor Fujian BOC Building136 Wu Si RoadFuzhou 350003 ChinaTel +86 (591) 8833 1000Fax +86 (591) 8833 1188

Guangzhou 38th Floor Teem Tower 208 Tianhe RoadGuangzhou 510620 ChinaTel +86 (20) 3813 8000Fax +86 (20) 3813 7000

Hong Kong 8th Floor Princersquos Building 10 Chater RoadCentral Hong KongTel +852 2522 6022Fax +852 2845 2588

The information contained herein is of a general nature and is not intended to address the circumstances of any particular individual or entity Although we endeavour to provide accurate and timely information there can be no guarantee that such information is accurate as of the date it is received or that it will continue to be accurate in the future No one should act upon such information without appropriate professional advice after a thorough examination of the particular situation


KPMG and the KPMG logo are registered trademarks of KPMG International Cooperative (ldquoKPMG Internationalrdquo) a Swiss entity

Publication number CN-PampT10-0001

Publication date November 2010


Contents

Preface 3




Human capital 22








Preface






bull Economy

bull City planning



City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn














Contents

Preface 3




Human capital 22








Preface






bull Economy

bull City planning



City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn
















Preface






bull Economy

bull City planning



City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















Preface






bull Economy

bull City planning



City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















bull Economy

bull City planning



City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















City introduction



































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn







































Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn
















Company Industry



DHL Logistics

Maersk Logistics



BMW Automobile

Toyota Automobile






































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn







































bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn





















bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn

















bull RampD centres




















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn































































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn



















































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn



































Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn




















Chengdu














of China















Consumer markets






The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn
















The recent arrival











RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















RampD centres







IT SAP Germany 2007



IT Oracle US 2007

IT Symantec US 2007
































bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn


























bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn
















bull Labour costs




Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















Office costs

























Chengdu 13

Shanghai 28

Beijing 35

Guangzhou 23









International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn



















International call

Fixed line


006 ~ 01

HK Macau Taiwan

03

Others 07 ~ 12

Mobile 006 004 ~ 009

HK Macau Taiwan

013 ~ 057

Others 086 ~ 145

IP Phone


HK Macau Taiwan


USA Canada






Dalian

Changsha

Wuhan

Shenyang

Xirsquoan

Chongqing

Beijing

Nanjing

Shanghai

TaiwanGuangzhou

Shantou

Chengdu

Foshan


























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn






























Chengdu 01014 067

Shanghai 01259 056

Beijing 01121 091



Chengdu 3992

Shanghai 6263














Pension 20


65


15


Housing fund 6 - 15











Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn




















Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















Workforce overview














analysis



















Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn




























Software BPO


Software BPO ITO


BPO


Software




Software


Software


Software




Software



















In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn

























In Total 23000














Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn
























Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn




















Local job centres






Foreign banks


Consulates


Exhibition centres



Transportation




Hong Kong 332 25 67

City One way (USD)

Flying time (hours)


Amsterdam 918~1553 11 7

Bangalore 299 5 2

Shanghai 236 25 147

Beijing 211 25 203

Guangzhou 190 2 147











Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn





















Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn















Living in Chengdu































































Investment service






























KPMG key contacts











kpmgcomcn

















































Investment service






























KPMG key contacts











kpmgcomcn












































Investment service






























KPMG key contacts











kpmgcomcn

































Investment service






























KPMG key contacts











kpmgcomcn















Investment service






























KPMG key contacts











kpmgcomcn



































KPMG key contacts











kpmgcomcn


































KPMG key contacts











kpmgcomcn

















KPMG key contacts











kpmgcomcn
















KPMG key contacts











kpmgcomcn



















kpmgcomcn














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