OG and CNP Performance Management

Agenda

What Omegacenter Gateway can easily do

Even greater things OG is starting to do

Where OG and the monitorsare going...

Candle History 101 Evolution of Candle’s Enterprise View

– Omegamon (Classic)– Omegamon II– Omegaview

AS/400

Tivoli Enterprise Console

OmegamonMVS

HPUX, AIX, Solaris

Sybase, SQL Server

Windows NT

BMC/Patrol for Oracle

3270

CICS

DB2

OMEGAVIEW

Candle Candle ServerServer

OS/390, UNIX, NTOS/390, UNIX, NTEnterprise Omegaview Bridge

TAPM-App Perf

Recent Candle Configuration History

Desktop

Tivoli/Alert A

daptor

Sysplex,CICSplex, DB2plex

OPS/MVS

NOTES

Omegamon (Classic)

Omegamon (Classic) Pro's

– Minimal CPU cycles needed to gather data– Customizable “Screen Spaces”– Command interface with automation tools

Con's– One screen per MVS image– Potentially two screens per DB2 image– Hundreds of command line options

• Designed for system programmers• Given to Operations staff to assist with every day functions• Difficult to learn

– Primarily used by “seasoned” support staff

Omegamon II

Omegamon II Pro’s

– “Point and Shoot” problem solving navigation– Ability to link to Omegamon Classic screens, thus eliminates

need to have Omegamon (classic) up as a surveillance screen

– Adjustable warning and critical thresholds– Various analysis tools

Con's– Greater amount of CPU cycles needed to gather data– One logical terminal per MVS image– “Screen Spaces” not customizable– No automation interface– Difficult to learn Fast path commands– Additional installation and configuration steps needed

Omegaview

Omegaview Pro’s

– Consolidation of the Omegamon II alerts– “Point and Shoot” technology– Customizable screen layouts– Reduced overhead:

> Eliminates the need to have Omegamon II screens up Con’s

– Drill down to Omegamon II often required– Granularity of alerts can result in “false reds”– No detailed historical information – Requires Operator setup to speed up investigative process– Limited screen space as the Enterprise grows– ‘Sea of Green’; not good use of expensive Real Estate

Consolidated views by:– Application and/or System Resources

Eliminating False Red Lights Raising “Only” Critical Messages to a Candle

Monitor More meaningful alerts with explanations &

perhaps recommendations. Decrease the number of people needed to

troubleshoot. Maintain an all inclusive Historical Event Log Integrate alerts from “Non-Candle” sources

– ie: CICS TDQ, MQ, MVS, UNIX

Original OG Project Objectives

What the teams decided . . .

Provide a Critical Business Application View in addition to a ‘physical’ or system view

Link together OMEGAVIEW Screens Detailed problem text on top level screens Implement an Event log:

– Console and OPS/MVS messages/commands– OMEGAVIEW status changes– OMEGAMON Exception messages– Critical CICS TDQ data– AND, what else ya got???

What the teams decided . . . (con’t)

Enhance the way we Processes Messages– Capture exceptions from OMEGAMON– Issue OMEGAMON commands and capture results– Capture TDQ messages from CICS exits– Display pertinent data from these captures using

OMEGAVIEW transient text User definable spike smoothing Maintain critical Tasks/Batch table with self

discovery processes Viewed by Application

Potential Use of Omegaview/CNP

Compliments of OG

AS/400

Tivoli Enterprise Console

OmegamonMVS

HPUX, AIX, Solaris

Sybase, SQL Server

Windows NT

BMC/Patrol for Oracle

3270

CICS

DB2

OMEGAVIEW

Candle Candle ServerServer

OS/390, UNIX, NTOS/390, UNIX, NTEnterprise Omegaview Bridge

TAPM-App Perf

OMEGAVIEW Monitoring

Desktop

Tivoli/Alert A

daptorSysplex,CICSplex, DB2plex

OPS/MVS

NOTES

MQ-SeriesMQSI

DBCTL

VTAMTCP/IP

IMSplex

WebSphere

AS/400

Tivoli Enterprise Console

OmegamonMVS

HPUX, AIX, Solaris

Sybase, SQL Server

Windows NT

BMC/Patrol for Oracle

3270

CICS

DB2

OMEGAVIEW

Candle Candle ServerServer

OS/390, UNIX, NTOS/390, UNIX, NTEnterprise Omegaview Bridge

TAPM-App Perf

Monitoring OG

Desktop

Tivoli/Alert A

daptorSysplex,CICSplex, DB2plex

OPS/MVS

NOTES

MQ-SeriesMQSI

DBCTL

VTAMTCP/IP

IMSplex

WebSphere

OMC Gateway

Tandem, DEC/UNIX,Data General,

Web Logic, LINUX,3rd Party Tools

Universal Agent

Console Messages

OMEGAVIEW Alerts

CICS TDQ & IMS MTO

OMEGAMON Exceptions

Event R

EXXScripts

Omegacenter Gateway

Processing R

EXXScripts

OmegaviewStatus

Database

Candle Management

Server(CMS)

TivoliTEC

Paging

Alert Adapter

EVENT LOG

Vantiv

UNIX

OPS/MVS

Omegacenter Gateway

Status Display

Candle Net Portal

OMEGAVIEW Alert Processing

Post status changes in color on event log Test for persistence before displaying

– Smooth spikes– Remove false alerts

Add text to critical/red lights-reduce navigation Create problem record Capture problem related data-- dumps, messages Send notification/page via OPS/MVS

OMEGAMON Exceptions & Data

e.g., CICS response groups Post on event log Capture problem related data Create problem record Send notification/page Add to OMEGAVIEW status screens

OPS/MVS Alerts

Status of automation events Console messages-- abends Post on event log Add to OMEGAVIEW status screens Capture problem related data Send OMEGAMON data to OPS/MVS

CICS TDQ

e.g. Transaction abends Post on event log Add to OMEGAVIEW status screens Create problem record Send notification/page Perform automated recovery Send to OPS/MVS for automated recovery

Key Value(s) Using Candle’s Solution Reduce time to solve problems (Seconds -vs- Minutes)

– Increase overall Availability– Reduce the time Operations and Systems Management staff spend

checking status– Faster response to impacts & reduced manual intervention– Minimize finger pointing & efficiently resolve problems

• Decrease recurrence of problems and decrease impacts (by 25%) Less Resources and/or Skills required

– Significant reduction in Human resources– Improved productivity and staff utilization

• (Cost of Staff chasing phantom problems)--”False Reds”• (Potential reduction in Level 1 or 2 Support Staff)

Less CPU utilization

Integration, --Reduce integration effort by 75%

– Bridge together alerts from various sources– Standardization into a Single View (Application or System Resource)

reduces the complexity & resolves problems quicker• Scale back by maintaining fewer management tools• Assess impact of other systems/applications more quickly

– Automate problem tickets into Vantive (OS/390)• 50-75% improvement in system status accuracy & logged problems

Reduce Consoles (1*) – Efficiently prioritize issues on fewer consoles

• Reduction from 36 Consoles (18x2-Candle Views) to just a few Maintain a History Trail of Performance Changes

– More efficiently assess Performance & Availability trends and patterns

Key Value(s) Using Candle’s Solution

Coming this Summer to a Customer Near You...

OG IMS exit for command/messages OG WTO to OPS/MVS:

– Tivoli alerts– Cut problem records– Notify/page people

OPS to OG for OMEGAVIEW display:– STC down out of window– Problem reports– Batch late

Place red/yellow/green lights under OG control to eliminate false reds

Suggested Follow-on (con’t)

IMS MTO

Process responses from IMS commands– Better control of IPLs

• How many MPPs/BMPs still active?

Suppress entry of commands on IMS master terminal!– No more (potentially serious) impact from

commands such as:• /DIS NODE *

Suggested Follow-on

Complete application view CIS UNIX:

– Tivoli alerts via Alert Adapter– CCC for UNIX– UNIX interface via OG sockets

CIS MQ– CCC for MQ– MQ process monitoring

Benefits of Omegacenter Gateway

Reduce false reds: PersistanceSpike smoothingTask list

Problem analysis: Historical event log

Faster problem resolution: Additional data sourcesText on screenLess zoomingHistorical event logNotification and ticketing via

OPS/MVSAutomatic documentation gathering

Back to the Future...

CIS Application View

CIS Application View

Application View

Application Response Times