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Oil & Gas
Solution Map Edition 2006
SAP AG 2005 2
Oil & Gas
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Enterprise Management & Support
Upstream
Exploration and Appraisal
E&P Contract Management
Liquid and Gas Production
Allocation and Settlement
Supply, Transmission & Trading
Bulk Supply Chain Planning and Optimization
Bulk Supply Chain Operations and Scheduling
Bulk Supply Chain Execution and Settlement
Bulk Supply Chain Reporting and Analytics
Physical Oil and Gas Commodity Trading
Oil and Gas Paper Trading and Risk Management
Refining & Manufacturing
Refining Operations
Lubes Manufacturing Operations
Refining & Manufacturing Success Stories
Downstream Marketing & Retailing
Marketing Planning and Execution
Sales Planning and Account Management
Opportunity to Cash
Customer Service
Terminal Management
Hydrocarbon Products Transportation
Service Station Fuel Management
Convenience Retailing
Downstream Marketing & Retailing Success Stories
Enterprise Asset and Service Management
Investment Planning, Design & Construction
Sourcing & Procurement
Maintenance Operations and Logistics
Success Stories
SAP AG 2005 3
Oil & Gas
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Enterprise Management & SupportAnalytics
Financials
Human Capital Management
Corporate Services
Operations Support
Upstream
Supply, Transmission & Trading
Refining & Manufacturing
Downstream Marketing & Retailing
Enterprise Asset and Service Management
SAP AG 2005 4
Oil & Gas
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Enterprise Management & SupportAnalytics
Strategic Enterprise Management Financial Analytics Operations Analytics Workforce Analytics
Financials
Financial Supply Chain Management Financial Accounting Management Accounting Corporate Governance
Human Capital Management
Talent Management Workforce Process Management Workforce Deployment
Corporate Services
Travel Management Environment, Health and Safety Incentive and Commission
Management Real Estate Management
Operations Support Life-Cycle Data Management
Project and Portfolio Management
Quality Management Indirect Procurement Global Trade Services Global Trade Management
Upstream
Supply, Transmission & Trading
Refining & Manufacturing
Downstream Marketing & Retailing
Enterprise Asset and Service Management
SAP AG 2005 5
Exploration and Appraisal
Portfolio and Risk Analysis (S15, S20, S1)
Identify Potential Exploration Targets
Acquire Leases and Licenses (S1)
Surveying, Positioning & Evaluation
Exploration and Appraisal Drilling for Boundary Determination (S23)
Build Reservoir Models
E&P Contract Management
JOA/PSC Strategic Planning (S1, S15, S20)
JOA/PSC Opportunity Analysis (S11)
JOA/PSC Development (S1, S20)
Venture Equity Trading (S20, S1)
Joint Venture Management (S1, S20)
PSC Management (S1, S20)
Third Party Drilling Contract Management (S1, S18)
Third Party Drilling Contract Development (S23, S18)
Liquid and Gas Production
Well Mapping (S20)
Capacity Management (S20, P5)
Production Execution (S20, P5)
Capture Field Data (S20, P5)
Volume Determination (S20, P5)
Monitor Reservoir Model
Environmental Compliance Health and Safety (S3)
Emissions Management (S3, S22)
Secondary and Tertiary Recovery
Depletion Planning
Well Abandonment & Site Restoration (S1, S3)
Allocation and Settlement
Contractual Allocation (S1, S20, P5)
Ownership Allocation (S1, S20, P5)
Lease Fuel Valuation (S20)
Revenue Accounting (S20)
Gas Plant Accounting
Regulatory Reporting (S20)
Reserves Accounting and Reporting
Upstream
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Upstream
SAP AG 2005 6
Bulk Supply Chain Planning and Optimization
Demand Planning & Forecasting (S1, S19)
Supply Planning & Sourcing (S19, S1)
Trade Planning (S19, S1)
Allocation Planning (S19, S1)
Exchanges & Terminalling Planning (S19, S1)
Bulk Schedule / Program Planning (S19, S1) Inventory Planning (S19, S1)
Bulk Transportation Planning (S19, S1)
Strategic Planning (S19, S1, P2)
Bulk Supply Chain Operations and
Scheduling
Bulk Marine Voyage Scheduling (S19)
Bulk Batched Pipeline Scheduling (S19)
Bulk Operational Inventory Management (S19, P3)
Contract Operations Management (S19)
Bulk Supply Chain Monitoring & Control (S19)
Export / Import Compliance Management (S19, S12, S13)
Bulk Schedule Management (S19)
Bulk Rail Scheduling (S19)
Bulk Continuous (non-Batched) Pipeline Scheduling (S19)
Exchanges & Terminalling Operations Management (S19)
Freight Management (S19)
Allocation Management (S19)
Bulk Supply Chain Execution and
Settlement
Custody Transfer Management (S19, P3)
Inventory Update & Management (S19, P3)
Bulk Movement Invoicing & Settlement (S19) Inventory Valuation Update & Management (S19)
Allocation Processing (S19)
Exchanges & Terminalling Execution and Settlement (S19, P3)
Hydrocarbon Quantity Conversion (S19)
Inventory Reconciliation (S19, P3)
Exchanges & Terminalling Reconciliation (S19, P3)
Customs Execution Management (S19, S13)
Bulk Supply Chain Reporting and Analytics
Bulk Movement Planned / Actual Analyses (S19, S1)
Bulk Movement Profit / Loss Analyses (S19, S1)
Planning Forecast & Actuals Analyses (S19, S1)
Exchange Balance Reporting (S19, S1)
Inventory Analyses (S19, S1)
Trading Analyses (S19, S1)
Contract Performance Analyses (S19, S1)
Transportation Performance Analyses (S19, S1)
Bulk Supply Chain Tax Reporting (S19, S1)
Asset Utilization Analyses (S19, S1)
Physical Oil and Gas Commodity Trading
Deal Capture Management (S6, S1)
Trade Contract Management (S6, S19, S1)
Position Management (Long/Short; MtM etc) (S6, S1)
Portfolio & Strategy Mgmt (S6, S1)
Trading Commodity Pricing (S6, S19)
Export / Import Compliance Management (S6, S12, S13)
Oil and Gas Paper Trading and Risk
Management
Risk Assesment and Evaluation (S1, S5)
Deal Capture Management (paper) (S1, S5)
Paper Contract Management (S1, S5)
Portfolio & Strategy Management (S1, S5)
Treasury & Financial Management (S1, S5)
Supply, Transmission & Trading
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Supply, Transmission & Trading
SAP AG 2005 7
Refining Operations
Demand Planning (S1)
Crude & Feedstock Inbound Processing (S1)
Refinery Production Planning & Scheduling
Refined Product Outbound Processing (S1)
Semi-finished Products Blending (S1)
Emissions Management (S22)
Lubes Manufacturing Operations
Supply Plan & Sourcing (S8)
Supply Chain Monitoring and Control (S15, S8)
Inbound Processing for Base Oils and Additives (S8, S1)
Lubes Production Planning (S8, S1)
Lubes Production Scheduling (S8, S1)
Lubes Blending & Packaging (S8, S1)
Warehousing and Storage (S8, S1)
Outbound Processing of Finished Products (S8, S1)
Quality Assurance and Control (S8, S1)
Refining & Manufacturing
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Refining & Manufacturing Success Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Refining & Manufacturing
SAP AG 2005 8
Refining & Manufacturing - Refining & Manufacturing Success Stories
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Refining & Manufacturing Success Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Refining & Manufacturing
SAP AG 2005 9
Marketing Planning and
Execution
Customer Profitability Analysis (S10, S1)
Marketing Planning and Budgeting (S10)
Campaign Planning and Execution (S10)
Customer Segmentation (S10)
Surveying Customers with Interaction Center (S10)
Campaign Monitoring and Analysis (S10)
Lead Processing (S10)
Lead Analysis (S10)
Analyzing local data with Mobile Client (S10)
Sales Planning and Account Management
Sales Planning and Forecasting (S10)
Sales Pipeline and Funnel Analysis (S10)
Sales Performance Analysis (S10)
Account Processing (S10)
Activity Processing (S10)
Account Analysis (S10)
Analytics for Field Sales Force (S10)
Opportunity to Cash
Activity Processing (S10)
Opportunity Processing (S10)
Inquiry Processing (S1, S17)
Quotation Processing (S1, S10)
Contract Processing (S1, S10, P4, S17)
Sales Order Processing (S1, S10, S17)
In- and Outbound Telesales (S10, S17)
E-Commerce Sales Order Processing (S1, S10)
Delivery Processing (S1, S10)
Billing (S1, S10)
Opportunity Analysis (S10)
Customer Service
Customer Service Interaction Center (S10)
Information Help Desk (S10)
Live Web Collaboration (S10)
Self-Service Support through FAQ and Solution Search (S10)
Complaints Processing (S1, S10)
Complaints and Returns Analysis (S10)
Service Performance Analysis (S10)
Terminal Management
Physical Stock Monitoring (S1, S10)
Physical Stock and Book Stock Reconciliation (S10)
Shared Depot Handling (S10)
Replenishment Planning (S17)
Supplier Managed Inventory Processing
Hydrocarbon Quantity Conversion (S10)
Terminal Automation (S10, P3)
Hydrocarbon Products
Transportation
Bulk Transportation Planning (S10, S17)
Bulk Transportation Execution (S10, S17)
Packaged Products Transportation Planning (S1)
Packaged Products Transportation Execution (S1)
Freight Cost Handling (S1, S10)
Bulk Shipment Reporting (S10)
Fleet Management (S1)
Tour Planning (S17)
Data Collation (S17)
Export Control (S12)
Service Station Fuel
Management
Station Fuel Pricing (S10)
Fuel Book Stock Management (S10)
Fuel Tank Management and Inventory Reconciliation (S10)
Payment Card Settlement (S10)
Station Dealer Settlement (S10)
Convenience Retailing
Category Planning and Analytics
Assortment Management
Physical Inventory
Store Replenishment
Supply Chain Visibility & Tracking
Retail Pricing
Promotion Management
Store Promotion Management
Merchandise Distribution
Customer Loyalty Analysis
POS Data Analytics
Data Download
Data Upload
Category Planning & Analytics
Downstream Marketing & Retailing
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Downstream Marketing & Retailing Success
Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Downstream Marketing & Retailing
SAP AG 2005 10
Downstream Marketing & Retailing - Downstream Marketing & Retailing Success Stories
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Downstream Marketing & Retailing Success Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Downstream Marketing & Retailing
SAP AG 2005 11
Investment Planning, Design & Construction
Investment Planning (S1)
Document Management (S1)
Project Planning and Scoping (S1, S23)
Project Execution (S1, S23)
Development Drilling (S23, S11)
Facility Construction (S23, S11, S1)
Maintenance Engineering (S1)
Collaborative Specification & Design (S1)
Collaborative Construction (S1)
Sourcing & Procurement
Managing Catalog Content (S18)
Requirement Processing (S1, S18)
Source of Supply Management (S1, S18)
Processing Purchase Orders (S1)
Service Entry (S1, S18, P1)
Inbound Processing and Receipt Confirmation (S1)
Invoicing (S1, S18)
Maintenance Operations and Logistics
Technical Assets Management (S1, P7)
Preventive & Predictive Maintenance (S1)
Quality Assurance and Control (S1)
Reliability-Centred Maintenance (S1, P6)
Maintenance Cost Budgeting (S1)
Work Clearance Management (S11)
Maintenance Strategy Formulation (S23)
Maintenance Requirements Determination (S23, S1)
Intervention Activity Program Compilation (S23, S1)
Maintenance Tasks Execution (S23)
Work Process Analysis (S23)
Outbound Processing from Base/Remote Locations (S11)
Transportation Between Base and Remote Locations (S11)
Inbound Processing at Base/Remote Locations (S11)
Shutdown Management (S1)
Inspection (S1)
Refurbishment Processing (S1)
Mobile Asset Management including RFID enablement (S1)
Enterprise Asset and Service Management
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Success Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Enterprise Asset and Service Management
SAP AG 2005 12
Enterprise Asset and Service Management - Success Stories
Suppliers & Partners
Customers & Channels
Exploration & Appraisal
Development & Production
Hydrocarbon Supply & Gas Transmission
Refining & Manufacturing
Primary Distribution
Terminal Management
Secondary Distribution
Commercial Sales & Retailing
Success Stories
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
Enterprise Asset and Service Management
SAP AG 2005 13
Strategic Enterprise Management
Legal and Management Consolidation (S1)
Balanced Scorecard (S1)
Risk Management (S1)
Management Cockpit (S1)
Value-Based Management (S1)
Strategic Planning (S1)
Financial Statement Planning (S1)
Internal Investment Planning (S1)
Corporate Investment Management
Financial Analytics
Financial and Management Reporting (S1)
Financial Planning, Budgeting and Forecasting (S1)
Profitability Analytics (S1)
Product and Service Cost Analytics (S1)
Overhead Cost and ABC/M Analytics (S1)
Payment Behavior Analytics (S1)
Working Capital and Cash Flow Management (S1)
Operations Analytics
Sales Planning (S1)
Procurement Analytics (S1)
Inventory and Warehouse Management Analytics (S1)
Manufacturing Analytics (S1)
Transportation Analytics (S1)
Sales Analytics (S1)
Customer Service Analytics (S1)
Program and Project Management Analytics (S1)
Quality Management Analytics (S1)
Asset Analytics & Performance Optimization (S1)
Workforce Analytics
Workforce Planning (S1)
Workforce Cost Planning & Simulation (S1)
Workforce Benchmarking (S1)
Workforce Process Analytics & Measurement (S1)
Talent Management Analytics & Measurement (S1)
Strategic Alignment (S1)
Enterprise Management & Support
Analytics
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 14
Financial Supply Chain Management
Credit Management (S4, S1)
Electronic Bill Presentment and Payment (S4, S1)
Collections Management (S4, S1)
Dispute Management (S4, S1)
In-house Cash (S1, S5)
Cash and Liquidity Management (S1, S15)
Treasury and Risk Management (S1, S5)
Bank Relationship Management
Financial Accounting
General Ledger (S1)
Accounts Receivable (S1)
Accounts Payable (S1)
Contract Accounts Receivable and Payable
Fixed Assets Accounting (S1)
Bank Accounting (S1)
Cash Journal Accounting (S1)
Inventory Accounting (S1)
Tax Accounting (S1)
Accrual Accounting (S1)
Local Close (S1)
Financial Statements (S1)
Management Accounting
Profit Center Accounting (S1)
Cost Center and Internal Order Accounting (S1)
Project Accounting (S1)
Investment Management (S1)
Product Cost Accounting (S1)
Profitability Accounting (S1)
Transfer Pricing (S1)
Corporate Governance
Audit Information System (S1)
Management of Internal Controls (S1)
Risk Management (S1)
Whistle Blower Complaints (S1)
Segregation of Duties (S9)
Enterprise Management & Support
Financials
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 15
Talent Management
Recruiting
Career Management (S1)
Succession Management (S1)
Enterprise Learning (S1)
Employee Performance Management (S1)
Compensation Management (S1)
Workforce Process Management
Employee Administration (S1)
Organizational Management (S1)
Global Employee Management (S1)
Benefits Management (S1)
Time and Attendance (S1)
Payroll and Legal Reporting (S1)
HR Processes & Forms (S1)
Workforce Deployment
Project Resource Planning (S1, S21, S16)
Resource and Program Management (S24, S1, S16, S21)
Call Center Staffing (S1, S21, S16)
Retail Scheduling (S1, S16, S21)
Enterprise Management & Support
Human Capital Management
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 16
Travel Management
Travel Request and Pre-trip approval (S1)
Travel Planning - Online Booking (S1)
Travel and Expense Management (S1)
Global Travel Policy Compliance (S1)
Travel and Expense Analytics (S1)
Environment, Health and Safety
Product Safety (S3, S1)
Hazardous Substance Management (S3, S1)
Dangerous Goods Management (S3, S1)
Waste Management (S3, S1)
Industrial Hygiene and Safety (S3, S1)
Occupational Health (S3, S1)
Emissions Management (S22, S1)
Incentive and Commission Management
Incentive Business Configuration (S1)
Incentive Plan Maintenance (S1)
Incentive Processing (S1)
Real Estate Management
Property Acquisition and Disposal (S1, S7)
Portfolio Management (S1, S7)
Property Management (S1, S7)
Technical Management (S1, S7, S2, S3)
Support Processes (S1, S7, S4, S5)
Enterprise Management & Support
Corporate Services
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 17
Life-Cycle Data Management
Document Management (S1)
Product Structure Management (S1)
Recipe Management (S1)
Specification Management (S1)
Change and Configuration Management (S1)
Project and Portfolio Management
Project Planning (S1)
Resource and Time Management (S1)
Project Execution (S1)
Project Accounting (S1)
Prototyping and Ramp-Up (S1)
Development Collaboration (S1)
Quality Management
Quality Engineering (S1)
Quality Assurance / Control (S1)
Quality Improvement (S1)
Audit Management (S1)
Indirect Procurement
Requisitioning (S1)
Purchase Order Management (S1)
Receiving (S1)
Financial Settlement (S1)
Global Trade Services
Import - Compliance Management (S12)
Import - Customs Management (S13)
Trade Preference Processing (S14)
Export - Compliance Management (S12)
Export - Customs Management (S13)
Export - Restitution Handling (S14)
Global Trade Management
Trading Contract Management (S6)
Expense Management (S6)
Trading Execution Management (S6)
Position Management (S6)
Risk Management (S6, S1)
Enterprise Management & Support
Operations Support
SAP Product Available SAP Product Available with Future Releases Future Focus Partner Product Available Partner Product Available with Future Releases
SAP AG 2005 18
Business Objectives
Scenario: Business Objectives: Allocation and Settlement Improving Regulatory Compliance
• Improved transparency and auditability of activities • Reduce risks of fines and penalties
Increase Speed & Efficiency • Automate - eliminate errors due to manual processes
Increasing Transparency & Accountability • Increase data transparency
Reducing Operating Costs & Increasing Efficiency • Reduce administration, improve business processes
Bulk Supply Chain Execution and Settlement
Improving Service Delivery • Faster access to relevant information
Increase Speed & Efficiency • Automate - eliminate errors due to manual processes
Increasing Transparency & Accountability • Improve transparency and auditability of activities
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Reduce transaction costs
SAP AG 2005 19
Business Objectives
Scenario: Business Objectives: Bulk Supply Chain Operations and Scheduling
Increasing Revenue • Improve capacity utilization
Increasing Transparency & Accountability • Increase data transparency • Provide decision support
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Lower logistics costs
Bulk Supply Chain Planning and Optimization
Increase Speed & Efficiency • Increase collaboration (internally & externally
Increasing Revenue • Improve capacity utilization
Lowering Working Capital • Shorten order-to-cash cycle
Reducing Operating Costs & Increasing Efficiency • Lower logistics costs • Reduce inventory levels
Bulk Supply Chain Reporting and Analytics
Improving Corporate Strategy • Definition and monitoring of a set of targets for business activities
Increasing Transparency & Accountability • Provide decision support
SAP AG 2005 20
Business Objectives
Scenario: Business Objectives: Convenience Retailing Improving Customer Service
• Improve service quality
Increasing Revenue • Efficient campaign planning and management • Improve customer retention and loyalty
Lowering Working Capital • Reduce out-of-stock situation
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes
Customer Service Improving Customer Service • 24x7 customer self-service • Better service levels • Complaint management and tracking • Improve service quality • Provide a single face to the customer
SAP AG 2005 21
Business Objectives
Scenario: Business Objectives: E&P Contract Management Improving Customer Service
• Collaborate with business partners
Improving Regulatory Compliance • Comply with future accounting and regulatory reporting requirements
Increase Speed & Efficiency • Automate - eliminate errors due to manual processes
Increasing Security • Improve document control, integrity and retention
Reducing Operating Costs & Increasing Efficiency • Improve accounting processes
Exploration and Appraisal Improving Corporate Strategy • Capital budgeting and allocation process • Support for the strategic planning process
Increase Speed & Efficiency • Increase collaboration (internally & externally
Increasing Revenue • Develop new markets
Increasing Transparency & Accountability • Accurately calculate project risks
SAP AG 2005 22
Business Objectives
Scenario: Business Objectives: Hydrocarbon Products Transportation Improving Service Delivery
• Faster access to relevant information
Increasing Transparency & Accountability • Increase data transparency
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Lower logistics costs • Integrate processes across divisions and functions
Investment Planning, Design & Construction
Managing Fixed Assets & Resources • Minimize investment in operating facilities • Improve physical inventory process • Improve return-on-investment (ROI) of fixed assets • Optimize capital equipment and asset utilization
Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Lower communications expenses • Reduce administration, improve business processes
SAP AG 2005 23
Business Objectives
Scenario: Business Objectives: Liquid and Gas Production Improving Corporate Strategy
• Production Growth
Improving Regulatory Compliance • New business opportunities - participate in cutting edge "green tags" or "carbon credits" market
Increasing Transparency & Accountability • Improvement of regulatory compliance
Lowering Working Capital • Improve capacity utilization
Reducing Operating Costs & Increasing Efficiency • Improve asset and maintenance management
Lubes Manufacturing Operations Increase Speed & Efficiency • Speed innovative products / designs to market
Increasing Revenue • Improve capacity utilization • Maximize profitability by product
Lowering Working Capital • Increase inventory turns
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes
SAP AG 2005 24
Business Objectives
Scenario: Business Objectives: Maintenance Operations and Logistics Managing Fixed Assets & Resources
• Optimize capital equipment and asset utilization • Reduce down-time
Reducing Operating Costs & Increasing Efficiency • Improve procurement processes
Marketing Planning and Execution Increasing Revenue • Efficient campaign planning and management • Extend market share • Improve customer retention and loyalty • Maximize profitability by customer • Develop new markets
Oil and Gas Paper Trading and Risk Management
Improving Regulatory Compliance • Comply with future accounting and regulatory reporting requirements • Reduce risks by permanent compliance tracking with internal and external regulations
Increasing Transparency & Accountability • Improve transparency and auditability of activities • Support risk management
Reducing Operating Costs & Increasing Efficiency • Removing maintenance of interfaces (Financial Accounting, Cash Management and Risk Management)
SAP AG 2005 25
Business Objectives
Scenario: Business Objectives: Opportunity to Cash Improving Customer Service
• Increase multi-channel delivery of services
Increasing Revenue • Enable cross-sell/up-sell capability
Lowering Working Capital • Shorten order-to-cash cycle
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Re-deploy labor to higher value-added activities • Reduce order processing costs
Physical Oil and Gas Commodity Trading Improving Corporate Strategy • Support for the strategic planning process
Increasing Revenue • Maximize profitability by customer • Maximize profitability by product
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Improve inventory visibility
SAP AG 2005 26
Business Objectives
Scenario: Business Objectives: Refining Operations Improving Regulatory Compliance
• Improve manufacturing plant operations by optimizing operating conditions against permit constraints
Increasing Revenue • Improve capacity utilization
Managing Fixed Assets & Resources • Reduce down-time
Reducing Operating Costs & Increasing Efficiency • Improve inventory visibility • Reduction of costs for integration with Accounting and Finance Management
Sales Planning and Account Management Improving Customer Service • Strengthen partnerships and account management • Improve forecast accuracy
Increasing Revenue • Efficient sales planning and management • Improve customer retention and loyalty • Maximize profitability by customer
SAP AG 2005 27
Business Objectives
Scenario: Business Objectives: Service Station Fuel Management Improving Regulatory Compliance
• Reduce risks of fines and penalties • Comply with future regulatory reporting requirements
Lowering Working Capital • Reduce out-of-stock situation
Managing Fixed Assets & Resources • Improve physical inventory process
Reducing Operating Costs & Increasing Efficiency • Automation and standardization of business processes • Reduction of costs for integration with Accounting and Finance Management
Sourcing & Procurement Improving Service Delivery • Reduce administration, improve business processes
Increasing Revenue • Improve customer retention and loyalty
Reducing Operating Costs & Increasing Efficiency • Reduce transaction costs • Reduce inventory levels
SAP AG 2005 28
Business Objectives
Scenario: Business Objectives: Terminal Management Improving Service Delivery
• Collaborate with business partners • Improved quality and accuracy
Increase Speed & Efficiency • Automate - eliminate errors due to manual processes
Lowering Working Capital • Reduce out-of-stock situation
Reducing Operating Costs & Increasing Efficiency • Improve inventory visibility
SAP AG 2005 29
Key Performance Indicators
Scenario: Key Performance Indicators: Allocation and Settlement • Earnings Before Depreciation, Interest, And Tax
• Capacity Utilization • Netback value
Bulk Supply Chain Execution and Settlement
• Number of Orders without Complete and Accurate Documentation • Operating Cash Flow • Days Of Sales In Backlog • Customer Invoicing, Accounting Costs • Inventory Carrying Costs
Bulk Supply Chain Operations and Scheduling
• Delivery Performance to Scheduled Commit Date • Cost of Goods Sold • Detailed Schedule Creation Time • Distribution Costs • Inventory accuracy
Bulk Supply Chain Planning and Optimization
• Delivery Performance to Scheduled Commit Date • Cost of Goods Sold • Capacity Utilization • Inventory Carrying Costs • Total Supply Chain Costs
Bulk Supply Chain Reporting and Analytics
• Distribution Costs • Forecast Accuracy • Inventory accuracy
SAP AG 2005 30
Key Performance Indicators
Scenario: Key Performance Indicators: Convenience Retailing • Customer Satisfaction Index
• Operating Expenses • Headcount • Supplier on time Delivery Performance • Inventory accuracy
Customer Service • Number of Callbacks as % of total inquiries • Percentage of Customer Complaints • Percentage of Customers getting served via Internet Protocol • Percentage of Service Requests • Customer Satisfaction Index
E&P Contract Management • Administration Costs Reductions • Customer Invoicing, Accounting Costs • Cycle Time: Inquiry to Contract • Fast close support • Faultless Invoices
Exploration and Appraisal • Cash Flow • Economic Profit - Capital Charge • Internal Rate Of Return • Finding & Development costs • Reserves replacement ratio
SAP AG 2005 31
Key Performance Indicators
Scenario: Key Performance Indicators: Hydrocarbon Products Transportation • Delivery Date Accuracy
• Delivery Performance to Customer Request Date • Distribution Costs • Order Fulfillment Costs • Perfect Order Fulfillment
Investment Planning, Design & Construction
• Rate Of Return On Capital • Material Management and Planning Costs
Liquid and Gas Production • Return On Capital Employed • Lost Time Incident Ratio • Lifting Costs • Production Stoppage • Hazardous Materials Emissions
Lubes Manufacturing Operations • Average Development Cost per New Product • Number of End Products,SKUs • Time to Market
Maintenance Operations and Logistics
Marketing Planning and Execution • Campaign/Event Cost Revenue Ratio • Contact Efficiency • Percent of New Customers per Year • Percent Revenue Growth – Existing Customers
Oil and Gas Paper Trading and Risk Management
• Operating Cash Flow • Inventory Carrying Costs
SAP AG 2005 32
Key Performance Indicators
Scenario: Key Performance Indicators: Opportunity to Cash • Customer Satisfaction Index
• Sales Cycle Time (Orders) • Cycle Time: Inquiry to Contract • Order Fulfillment Costs • Invoice Accuracy Rate • Order Receipt to Order Entry Complete Time
Physical Oil and Gas Commodity Trading • Cost of Goods Sold • Operating Cash Flow • Operating Revenue Margin
Refining Operations • Operating Revenue Margin • Average Inventory • Return On Capital Employed • Material Stock shortfalls
Sales Planning and Account Management • Revenue • Revenue Per Full-Time Equivalent Employee • Sales • Selling Expenses • Contract Negotiation Time
Service Station Fuel Management • Contribution Margin Rate • Gross Profit • Inventory Turnover
Sourcing & Procurement
SAP AG 2005 33
Key Performance Indicators
Scenario: Key Performance Indicators: Terminal Management • Inventory
• Inventory accuracy • Inventory Days of Supply (Quantity) • Shrinkage
SAP AG 2005 34
Solution Map Product Table
Key Description
S1 mySAP ERP
S2 mySAP ERP: Sales/Service Order Processing
S3 mySAP ERP: SAP Environment, Health and Safety
S4 mySAP ERP: SAP Financial Supply Chain Management - Biller Direct, Dispute, Credit and Collections Mgmt.
S5 mySAP ERP: SAP Financial Supply Chain Management - Treasury Management and In-House Cash
S6 mySAP ERP: SAP Global Trade Management
S7 mySAP ERP: SAP Real Estate Management
S8 SAP Advanced Manufacturing for Oil & Gas
S9 SAP Compliance Calibrator by Virsa
S10 SAP Downstream Marketing & Logistics for Oil & Gas
S11 SAP Extended Asset Logistics for Oil & Gas
S12 SAP Global Trade Services: SAP Compliance Management
S13 SAP Global Trade Services: SAP Customs Management
S14 SAP Global Trade Services: SAP Risk Management
S15 SAP NetWeaver Business Intelligence
S16 SAP Resource Management for Professional Services
S17 SAP Secondary Distribution for Oil & Gas
S18 SAP Supplier Relationship Management for Oil & Gas
S19 SAP Supply Chain Management for Oil & Gas
S20 SAP Upstream Management for Oil & Gas
S21 SAP Workforce Deployment for Retail and Wholesale Distribution
S22 SAP xApp Emissions Management by Technidata
SAP AG 2005 35
Solution Map Product Table
Key Description
S23 SAP xApp Integrated Exploration and Production (xIEP)
S24 SAP xApp Resource & Portfolio Management
SAP AG 2005 36
Solution Map Partner Interface Table
Key Description
P1 CSM Complex Services Management by Wellogix
P2 LogicNet Plus by Logic Tools
P3 OpenTAS by Implico
P4 Price and Margin Management by Vendavo
P5 Prodis PbNW by LogicaCMG (for gas production)
P6 RCMO - Reliability Centered Maintenance and Optimization for SAP Service and Asset Management by Meridium
P7 Visual Information for Plants by NRX