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OIT Staff Meeting November 17, 2006
OIT Staff Meeting
November 17, 2006
OIT Staff Meeting: Agenda
• Opening Remarks
• Department Updates
• Moves/Logo Status
• New Staff Introductions
• Video Presentation
• Updates from Steve Smith
• Questions/Comments
New Staff Introductions
Infrastructure Technology ServicesFred Smits, Interim Executive Director
ITS Accomplishments• Overall: Maintained High Service Levels; Provided Solid
Infrastructure Foundation for New Technology; Resolved Problems in a Timely Manner; Implemented/Upgraded Hardware/Software; Patched Vulnerable Systems
• DCO: Maintained/Enhanced Butrovich Computer Facility (including: ARSC High Performance System Upgrade)
• NE: Improved Network Expandability/Performance/Reliability• NO: Expanded Network Bandwidth: Campuses & Commodity
Internet; Standardized Network Configurations• Sec: Handled Bethel Incident; Installed Firewall• Tel: Handled Telephone Orders/Problems; Installed Fiber per
Campus Requirements• TS: Primary: AppWorx, Banner, Blackboard, EDIR, ePG, MyUA• Win: Primary: Altiris, Banner, DDI, HP SIM, MyUA, Student Housing
ITS Challenges/Goals• Overall: Maintain Workload with Lean Staffing; Obtain Sufficient
Funding for New Projects; Increase Staffing; Enhance Security; Eliminate Single Points of Failure; Consolidate Hardware; Embrace New Technology
• DCO: Remediate Bunnell Computer Facility; Initiate Disaster Recovery Preparedness
• NE: Extend Network Expandability/Performance/Reliability• NO: Improve Responsiveness to Network Outages; Enhance
Network Redundancy• Sec: Implement Kerberos; Automate Incident Tracking; External
Review RFP• Tel: Implement VoIP; Upgrade UAF Campus Wiring• TS: Primary: Oracle Data Guard; Upgrade Banner Hardware• Win: Primary: Server Virtualization; Out-of-Band Management
Applications ServicesRory O’Neill, Executive Director
OIT-EAS: Post-Merger Accomplishments
20 Banner upgrades and reapplication of local mods to all of them Banner Scholarship module phase 2 UAOnline – new forms Creation of 3 Banner extracts for UAF BlackBoard Automated AK Advantage Grants process with ACPE PERS/TRS rewrite HR Workflow for terminations Custom roles for MyUA loaded using Banner Business Rules (BBRs) CTAM – catalog and schedule extract and load fsaATLAS Implementation OnBase – autofills and COLD processes for Admissions, Registration, Financial Aid Load of uaklocal email string to Banner Several extracts for internal UA and external constituencies Completion of many user task requests for modifications and enhancements to
Banner And most important for the rest of OIT – 26 middle-of-the-night payroll runs
OIT-EAS: Current Projects1. UA Scholar process 2. OnBase – Banner button3. CLEAN_address software4. Adirondack Housing application with interface to Banner5. Online Elections using Banner survey module6. fsaATLAS – implement Data Integration Tool7. MyUA - Luminus Channels for Self Service Banner, Administrative Banner8. CTAM - more automation needed9. Workflows for Student area – change of status and drop below fulltime10.Student Clearinghouse reporting for cross-MAU enrollments11.Banner Scholarship module Phase 312.Banner upgrades and reapplication of local mods13.Payroll run automation14.Daily support for Banner, UAOnline, OnBase, fsaATLAS 15.Many task requests from the users for changes/enhancements to Banner and UAOnline
OIT-MyUA: Post-Merger Accomplishments
Sign off of technical completion of MyUA infrastructure
Marketed MyUA to statewide staff and assisted marketing efforts to UAF students, faculty and staff
4 new UAOnline Single Sign-On Channels for Students, Faculty, Employee and Personal
New Single Sign-On Channels for MeetingMaker and Start Walking
3 new categories of usage data / statistics Doubled inactivity auto-logout time to 30 minutes Made vendor-delivered Help Files UA specific Conducted numerous training sessions, RSTC
participation
OIT-MyUA: Current Projects
1. Additional Usage Statistics / Survey Channel 2. Luminis channels for 3-click Banner access3. Single Sign-On Channels for UAKJobs, EDIR, others
as requested 4. Improve channels/tabs, add new ones 5. Streamline all procedures 6. Establish recurring marketing at all MAUs7. Establish decentralized MyUA training program8. Develop Prospective Student role and Guest
Accounts 9. Evaluate Luminis Web Content Management System
OIT-IA: Post-Merger Accomplishments
Fully implement confidentiality of records of students electing privacy under FERPA in accord with interpretations of General Counsel and Student Services Council
Provide custom MAU logos, banners, footers for the web interface to EDIR Revision of Directory search pages to provide department and people searches on
the same page; advanced search interface upon request (check a box) Revision of the "look and feel" of the Directory interface, collaborative design by end
users, vetted by UA Public Affairs and UAF University Relations Substantial completion of the process of loading email account information from
MAUs, via Banner for MyUA e-mail client anchor account selection wizard Revision of help links and help documents, with substantial input from end users via
Support Services New support of KeyServer for distance education students; requires creation of
custom software installers that install a version of commercial software that only works with a connection to the KeyServer
Collaborative architectural design and proof-of-concept testing of kerberos authentication infrastructure
99.999% uptime for KeyServer 99.999% uptime for LDAP Directory look-up
OIT-IA: Current Projects1. EDIR button to export vCard format (common address book format) for person
records2. “department browser" to allow users to browse departments within campuses (EDIR
Web Gateway)3. EDIR buttons to optionally restrict results per MAU4. EDIR edit page revisions (that people use to change email, phone number, etc.) to
be more intuitive and helpful5. Establish "data dictionary" indicating authoritative source and definition of values for
every attribute in EDIR6. Add links to real-time phonebook-like extract from EDIR (e.g., "print me a UAF
employee phonebook listing as of today")7. RFPs for UA Security Audit and vended Kerberos8. Forge UA-wide consensus on common kerberos authentication infrastructure, craft
implementation plan9. Co-create additional installers of "keyed" application software (e.g., new Acrobat,
Photoshop) with OIT Core Applications10. Upgrade KeyServer to current software release (currently c. 3 years behind)11. Design VPN, email, KeyServer use of central authentication service12. Produce "cookbook" for hooking applications to AuthServ13. Assist departments editing/revising data for production of UAF and SW phonebooks
OIT-CA: Post-Merger Accomplishments
Streamlined UAF email account provisioning, upgraded Proofpoint spam filter, UAF Listserve business rules updated Meeting Maker automated maintenance, automated broken mailbox repair and
notification Blackboard enhancements and formation of coordinating team Upgraded ServiceCenter, deployed Web Client, integration with eDir and AuthServ Upgraded Roxen CMS Multiple MyUA portal Luminis upgrades, integrated system-wide email, integrated
Blackboard, enabled MyUA Calendar Notifications Migrating all web applications to AuthServ: Blackboard, eMail, Meetingmaker,
Roxen, Service Center, NetReg Provided custom phonebook extract data to UAF and SW from eDir Developed NetReg code libraries to simplify administration Administered/customized ContentDM app (Statewide Library System) Transferred EZproxy functional administration to Rasmuson Library staff Consolidated >90% UAF Linux backup services to NSR, reduced backup services
from 3 to 2
OIT-CA: Current Projects1. UAF/SW eMail consolidation2. Secure IM evaluation/deployment3. Refine UAF Listserve administration, plan/deploy anti-spam strategy4. Proofpoint Spam filtration for email.alaska.edu 5. Meetingmaker software/hardware upgrade, adopt AuthServe6. Keyserver software/hardware upgrade7. Blackboard readiness Spring '07 term: Update TEST with Production
data, automate testing/validation plans, prepare load-balanced server deployment, plan adoption of AuthServ
8. Vista Plus software/hardware upgrade9. Implement Peregrine request-based Change Management, consumer
Self Service, Problem Management evaluation and testing, secure client-server communication and server-ldap communication
10. Upgrade Roxen to 4.5x11. Integrate UAF.edu and Alaska.edu web services
User ServicesTim Larrabee, Interim Executive Director
Campus Technology ServicesComputer Labs
Redesigned Library Instructional LabReplaced the computers in Gruening Instructional LabCreated a new Student Multi-Media Lab in Bunnell
Smart ClassroomsCreated 2 new locations in DuckeringInstalled 8 new projectors in Natural SciencesAdded Closed Captioning to all Smart ClassroomsRefreshed A/V Technology in many ClassroomsInstituted weekly inspections of all facilities
Exceptional Events:Instituted test groups for Blackboard, web streaming,
plagiarism software, podcastingSupported several public events including:
Internet2 DaySusan Butcher Memorial
Participated in Rev It Up for freshmen
Desktop Support
Expanded the selection of computers available under Tech Refresh
3500+ incident tickets so far this year
Exceptional Events:Participated in Internet2 DayAlaska Fire Service EOC DeploymentRev It Up for UAF FreshmenDDI Deployment
Operating the Student Computing Support Center – 2nd year
Video Conferencing Services
New / Refreshed endpoints in 16 sites including:Sitka – Full video conference enabled classroomUAF / UAA Psychology Life Size HDButrovich and O’Neill in progress
New Tandberg Management Software
Statistics:240 Video Conferences YTD excluding Psychology330 Hours of Psychology Conferences
Transitioned to new audio conference provider
Support CenterTraining:
618 Faculty and Staff95 ClassesMartin completed Blackboard Instructors certificationApril completed Blackboard Instructors certification and
instructional design courseHelp Desk:
YTD > 24,000 support requests(2006 = 21,003)
Mike Hazlett and Marcus Miller received their bachelors degreesMike Hazlett and Alex Taylor received Customer Support Specialist &
Support Center Specialist CertificationKenny Coon received ITIL Foundations Certification
Exceptional Events:Participated in Rev It Up for UAF freshmen
Technology Oversight ServicesRichard Machida, Interim Executive Director
Technology Oversight Projects
• Project Management Position• Enterprise Architecture Maturity Assessment• E2Epi Workshop• E2Epi Measurement Host• Internet2 Multicast and IPV6 Workshop• BGCCRF Network Infrastructure• NSF Proposal• SIP.edu Working Group• Chair, BASC Digital Subcommittee
Business OfficeJulie Larweth, Executive Officer
IT Business Office (ITBO)Julie Larweth, Executive Officer
• Laura Morisky, Fiscal Officer (UA)
• Gail Wheeler-Hannis, Fiscal Officer (UAF)
• Jamie Kriska, Travel Coordinator
• Heather Foltz, Purchasing and Property
• Wendy Rupe, Recharge Coordinator and Telephone Services
• Sacques Rainer, Office Coordinator and PPA
Ex Officio ITBO Member:
Lacy Mitchell, Asst. to the CITO
ITBO Accomplishments in FY07
• Timely billing of telephone services (monthly)• Contract renewals for FY07• Backups for procurement/inventory• Central e-mail accounts
– [email protected]– [email protected]
• Hired Executive Officer, reaching full staff status• Purchased and coordinated OIT logowear efforts
in alignment with CITO priorities
ITBO Things in the Works
• Tech Refresh procedures• Website updates/maintenance• Disaster planning• Long term strategic planning and “best
practices”• Review of ITBO functions• Metrics• Recharge planning/process
ITBO Future Goals
• Coordinated/efficient recharge proposal process
• Annual reporting guidelines
• OIT Annual Report
• Automation
• Indirect cost recovery methods
• Improved communication effort
Space Update – Moves Completed
• Butrovich– Gail Wheeler-Hannis– Richard Machida – Craig Collar– Fred Smits– Janet Johnson– Rory O’Neill– Allen Nussbaumer– Ken Meggit– Desktop Support
• Bunnell– James Elieff– Tim Larrabee– Security
• Rasmuson Library– Martha Mason– Video Conferencing
• Duckering– No changes
Space Updates: Next Steps
• Bunnell Completion– Core Applications: move into 237 and 237A– Desktop Support: move into 226– Core Applications: move into 231– Bill Wakefield: move into 233B1– Senior Project Manager: move into 233
OIT Logo
• Clothing– Stitched logo– Heat-transfer logo
• Pens, Highlighters, Post-its• Other?• Contact: Heather Foltz x1994 or [email protected]
Video
Updates from Steve Smith
• Budget– 07 No Capital or Operating Increase
• Jump start with discretionary and reallocation
– 08 Significant Capital & Operating Requests• UAF & Statewide
– UA Total Budget Request Significant • Non-discretionary continues to have impact
Updates from Steve Smith
• Communication
• Coordination & Cooperation
• Alignment
• Consolidation
Questions?
