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Managing and Repurposing Learning Content: Proven Strategies and Techniques
August 14 & 15, 2014
401
Create a Single-source Solution
for Multiplatform Learning
Maria Leggett, Time Warner Cable
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 1
Create a Single -source Solution for Multiplatform Learning
Maria Leggett @maria_leggett www.linkedin.com/in/marialeggett/ http://contlearning.com
Learning Support at Time Warner Cable
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Learning & Development
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 2
Training Deliverables
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Instructor-led Training Virtual Instructor-Led Training eLearning Courses Huddles Job Aids/Reference Guides Video Performance Support • Mobile App • Embedded System Support @maria_leggett
Poll
What kind of development process do you currently use?
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Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 3
Learning Design & Development Process at Time Warner Cable
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Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 4
Chat Question
What are some pain points for you in developing training materials?
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Design Materials Process
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Create design documents from provided source documentation
Participant Guide
@maria_leggett
Facilitator Guide
Performance Support
eLearning
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 5
Resources
Facilitator Guide Virtual Delivery
Facilitator Guide
Instructional Designer
eLearning
Instructional Designer Instructional Designer
@maria_leggett
Chat Question
What items or areas appear redundant in the document?
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Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 6
Chat Question
Share some examples of rework/redundancy in materials
development at your organization
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The Definition
Single Source Content Development
• A system to develop content once and publish out to many different modalities.
• Changes occur only once in the single source file and updated content is published out to the different modalities
Structure
• Smaller content chunks
• Separation of content vs. output
• Collaborative development /interaction with the content
@maria_leggett
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 7
The House
Foundation
Frame/Walls
Roof
Windows/Views
@maria_leggett
Blueprint
Foundation
• The Base
• Consistent
pieces in the
foundation
@maria_leggett
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 8
Foundation = Core of Training
• Components of the training that will stay consistent –Business Need – Stakeholders –Project Description
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Framework
• Provide structure
to the house
• Hold the house up
@maria_leggett
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 9
Framework = Learning Object
• Learning Objects – Smallest piece of content
• Learning Modalities – Different learning modalities
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Roles
Inspector Expert
Owner Contractor
@maria_leggett
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 10
Windows & Doors
Inspector Expert
Owner Contractor
@maria_leggett
Windows & Security = Views & Roles Designer View: Design Document
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Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 11
Windows & Security = Views & Roles Stakeholder /SME View: High Level Design
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Changes
• Add a room addition
• Replace the windows
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 12
Design Activity
Purpose Structure the learning
elements for a single source
solution
Learning Design & Development Process
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Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 13
Topic 3
Topic 4
Topic 2
Topic 1
Training Material Efficiencies
Formatting/Layout
• Table Layout
• Headers/Footers
• Directives
• Page Numbering
• Graphics
• Course Time Calculations
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 14
After Single Source Design
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Assessments
Web-Based Courses
Job Aids
Huddle Guides
Mobile Devices
Reference Guides
<XML>
Facilitator Guides
Participant Guides
Technology Overview
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(XML)
Source
Document
Project Definition
Report
Design Document
Training Deliverables
Tech
no
logy
: XSL
T/V
BA
Job Aid
Facilitator Guide
eLearning Course
Sales Job Aid
Design Views
Customer Service Job
Aid
Design Document
(SMEs)
Managing and Repurposing Learning Content: Proven Strategies and Techniques — August 14 & 15, 2014
Session 401–Create a Single-source Solution for Multiplatform Learning–Maria Leggett, Time Warner Cable
Page 15
InfoPath
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• Part of the Microsoft Office
• Looks similar to Microsoft Word
• Collects and distributes form information with no programming
• Information collected is reusable because content is collected in XML format
• Create multiple views of the information for different tasks or people
Materials/Contact
Additional Material Download
http://contlearning.com
• Full PPT Presentation
• InfoPath Template
• Sample Schema
• Implementation Plan
Contact
• @maria_leggett
• http://www.linkedin.com/in/marialeggett/
• http://contlearning.com
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