15
OLTCA Quality and Innovation Forum 2014 June 5 th Geneviève Lukenda-Lund
| Date post: | 22-Jan-2018 |
| Category: |
Documents |
| Upload: | genevieve-lukenda-lund |
| View: | 212 times |
| Download: | 0 times |
OLTCA Quality and Innovation Forum 2014 June 5th
Geneviève Lukenda-Lund
’ Set up for Success
Measure Performance
Sustain Results
GLL Management Consulting INC ©
’
Objectives
Measures
Targets
Initiatives
IMPROVEMENT INITIATIVES
Objectives
Measures
Targets
STRATEGY
QIP
GLL Management Consulting INC ©
’
GLL Management Consulting INC ©
*Source: David Verble, LEI, May, 2014 “The Two Basic Forms of Coaching for Lean” Humble Inquiry: Asking instead of Telling
’
GLL Management Consulting INC ©
GLL Management Consulting INC ©
*Source: The Globe and Mail, Interview with incoming Deputy Health Minister, Dr.Robert Bell, May 2014 (Incoming Deputy Health Minister vows to do more with Current Ontario Budget)
’
GLL Management Consulting INC ©
’
GLL Management Consulting INC ©
’
GLL Management Consulting INC ©
1. Do not bombard staff with ratios that they can not influence
2. Make metrics relevant for staff
3. A metric must not only be developed for checking the work done, but to encourage staff to perform better
Source: Richard Schonberger
’
GLL Management Consulting INC ©
’
CQI Committee
3 4
1
5
Improvement Initiatives (1-5)
2
QIP
GLL Management Consulting INC ©
Free up Time to Care
QIP
Meet data funding goals
Satisfy regulatory requirements
Residents better off at a lower
cost
Transparency
GLL Management Consulting INC ©
GLL Management Consulting INC ©
! Align your QIP with the home’s strategic vision
! Use available data to identify improvement initiatives
! Create and dedicate calendar space for QIP work
! Build your people: Use / teach humble inquiry
!
!
!
!
!
!
!
Set up for Success
Measure Performance
Sustain Results
! It all starts by drawing out a process
! Choose metrics that are relevant where staff feel they can make an impact
! Add QIP follow-up to the CQI Committee meetings
! Assign a project leader for each improvement initiative
! Build a communication path that informs upwards and downwards
!
! GLL Management Consulting INC ©
Gen Lukenda-Lund E: [email protected] Tel: 289.242.0301 www.gllconsulting.com
GLL Management Consulting INC ©