I E L A- R E P O RT 6 0 N OV E M B E R 20 0 8
SUN, NOT SNOWAT THIS YEAR’S WINTER SEMINAR
SPECIALREPORTBY FIVE TIMES OLYMPIAN
CLUB NEWSOPS AND SENIORS
PLUS WORLD NEWS NEW MEMBERS COMMITTEE UPDATES AND MORE
I N T E R N A T I O N A L E X H I B I T I O N L O G I S T I C S A S S O C I A T E S
BANGKOKL E A R N I N G & F U N I N
IELA REPORT 60 2
C O N T E N T S
As I write these notes, a ticker on my laptopshows me global stock markets dropping offthe cliff – and taking the pound with them.
Banks failing, countriesshutting down and bluechips posting profitwarnings. The globaleconomy is in direstraits. Or is it? Whilethe finance sector is inturmoil, affecting us alldirectly and personally,what is the impact onour business?
Everyone I speak to isworking flat out with high volumesand good returns. When I look closeto home and some of the shows ourcompany handles I see only positives.Farnborough – record volumes andactivity levels; IBC – more exhibitors,more visitors and more freight thanever before. Some of the smaller,specialised and vertical events we’vedone recently show similar ratiosindicating high activity and strongconfidence in our sector. The keyfactor of course is visitor levels andthese have been on the up. TakingFarnborough as just one of manyrecent examples both quality andquantity of visitors were significantlyup on the last show. If you build it,they will come...
That should not be taken as a glib,smug statement. Regardless of thepattern in our sector there is nodoubt that global trade is undergoingsignificant change and, to survive andprosper, it’s vital to respond to, and
even embrace, thatchange. The pace ofbusiness these days,fuelled by rapidtechnological advance, islightning fast and anyorganisation that fallseven slightly behind willbe at risk.
IELA, more than evermust be prepared for
these challenges and have the toolsand resources to respond. Thatmeans speed, flexibility and creativity.Speed in making decisions and ourability to implement those decisions.Flexibility in our rule book to meetthe fast changing face of the businessand creativity in the offerings weprovide to our members and clientcompanies. IELA continues to focuson these key areas to help delivergrowing relevance and increasedbenefit to our members and to our industry.
Our new secretariat, headed byDeclan and Trevor, keeps usgrounded with excellent costmanagement but also brings greatenergy and resourcefulness to theIELA table. For example theyarranged for our latest Board meetingto be hosted by Mack Brooks at theiroffices near London. No cost to IELAand direct exposure to a majororganiser of global standing. What a
Chairman’s Corner 2
Executive Say 3
Winter Seminar in Bangkok 4
Mission Recognition 5
World News 6
Special Report 7
New Business 8
Best Advice 9
Committee Reports 10
Club News 13
Members Update 15
CHAIRMAN’S CORNER
PHIL POWELLT. +44 (0) 121 782 8888E. [email protected]
EDITOR: Declan Gane – [email protected]
ADVERTISING: Anna Guichard – [email protected]
DESIGN: ICD, West Sussex – [email protected]
© Copyright IELA 2008All rights reserved
No part of IELA World may be reproduced, stored in retrievalsystems, or transmitted in any other form, or by any other means,electronic, mechanical, photographic, recording or otherwisewithout the prior written permission of the publisher. The contentsof IELA World are subject to reproduction in information storageand retrieval systems.
IN THIS ISSUE...
We mentioned Regional Chapters in ourlast message here and as a small stepfurther down the Brussels Roadmap weinvited UK members and potential newmembers to join the Board prior to itsmeeting last month in St Albans, UK. It wasa low key start, but Board member NeilGoatcher summed up the occasion for all“the St. Albans meeting was a greatsuccess” (page 6). Building on this we aredelighted to announce that the first meetingof the IELA Regional Chapter – Asia will beheld on Friday 16th January, in Bangkok.More details will follow very soon, but weask all members in the region to makearrangements now to attend.
By the time you read this the IELAStandards Survey 2009 will have beenlaunched. This is another great and totallyunique feature available only to IELAmembers, which gives you real feedback from
your peers, people who know what they aretalking about, about your services. It is afantastic opportunity for you to use theconfidential information to develop the areasmost weak in your offering to clients. TheStandards Committee has asked theExecutive to encourage and cajole more ofyou to participate this year and alsorequested that we contact companies that fallwell below the average results to determinewhy and to offer assistance in improving.
There are a few Calls to Action belowwhich I urge you to act on and much moreinside this packed edition, a new fourthissue a year that along with the regulareNews Updates aim to keep you, themembers better involved and informed.Work with us to deliver more for you.
Declan GaneExecutive Director
3IELA REPORT 60
WWW.IELA.ORG W E L C O M E
EXECUTIVE SAYIt’s been a busy summer for the IELA Board andthe Executive Management team with newinitiatives to organise and implement, top amongthem the 2009 IELA Winter Seminar in Bangkok.New Chair of Training Jim Kelty has put togetheran impressive programme for January with greathelp from Achim Lotzwick and Bruce Cutillo on theground in Thailand. Take a look at the programme(PAGE 4) and book your staff on to this uniquetraining opportunity, a membership benefit onlyavailable to IELA members.
CALL TO ACTION
1. SEND STUDENTS – Sign up your staff to takepart in the industry’s only specialist trainingprogramme, the IELA Seminar in Asia 2009 –see the events section at www.iela.org for moredetails and contact Georgie at [email protected]
2. VOTE – Take part in the IELA Standards Survey
3. WINNING BUSINESS – Tell the world about anynew business that you have won recently. Sendin your news, opinions, letters and pictures forpublication and stimulate debate. Contribute tothe new column, ‘The Best Piece of Advice IEver Received’, 150 words max [email protected]
IELA Management Office119 High StreetBerkhamstedHertfordshire HP4 2DJUnited KingdomT. +44 (0) 845 071 4395F. +44 (0) 1442 869 090E. [email protected]. www.iela.org
fantastic, winning combination! A huge thank you to StephenBrooks for his warm generosityand a pat on the back to Declanand co for making it happen. Youcan expect to see more of thesame at our congress in Londonnext June and at our WinterSeminar in Bangkok next January(page 4).
Talking of the Winter Seminar, Iurge you to focus on thisopportunity and give youryounger staff access to thistremendous learning andnetworking opportunity. We’reenormously excited at theprospect of bringing the Seminarto Asia for the first time, with anevent which has great learningand fantastic networking potentialfor your staff. We’re also planningto hold a regional gatheringalongside the Seminar and hopeto see as many of our Asianmembers as possible.
See you there
Phil Powell
For the first time in its history, what was thehugely successful Winter Seminar, hasmoved location (and season) and will now take place in Bangkok, Thailand inJanuary 2009.
This unique training opportunity hasproven hugely successful over the years forboth students and their managers and itremains simply the best opportunity on themarket for you to invest in your company’s
most import resource, your staff.The 2009 IELA Winter Seminar in Bangkok
is for young event logistics professionals. It’swhere the hands-on operational employeesof IELA member companies get to meet,interact and learn from their peers as well asreal leaders from the sector in a friendly andfun environment.
An overview of the General Programme isgiven below and as well as the unprecedented
learning opportunities there are lots of socialactivities to enjoy including a WelcomeReception, a meeting with the Board ofManagement of IELA and CommitteeChairpersons and a full Excursion Day.
IELA REPORT 60 4
I E L A N E W S
GENERAL PROGRAMME 2009
WEDNESDAY January 14
THURSDAY January 15
FRIDAY January 16
SATURDAY January 17
SUNDAY January 18
MONDAY January 19
2009 IELA WINTERSEMINAR IN BANGKOK
Individual arrival of participants 1800 - Welcome Reception
Evening free
0900 - Start of sessions 1730 - End of Day 2 sessions
Evening free
0900 - Start of final day's classroom programme1530 - Final Exam & Feedback 1730 - Cocktail Reception with IELA Board1900 - Cocktail Reception ends
Evening free
Excursion Day
All participants are travelling back home
0830 - Winter Seminar sessions open1730 - Lecture programme closes for the day1900 - Evening Excursion sponsored by local host
BOOK NOW - Download the Registration Form from www.iela.org
Bastiaan Wigman sledging and with friends (right)
Zurich Winter Seminar 2008Looking back now at the IELA WinterSeminar 2008 in Zurich, still brings backwarm memories although a year hasalmost past. Working within CEVAShowfreight for over 3 years now the IELASeminar gave me, at that period of time,the opportunity to get even more involvedin the beautiful exhibitions industry.
Too many wonderful experiences arecrossing my mind when I think back aboutthe classes and social programmes organizedby the IELA commission. Each individualactivity made clear what IELA stands for andwhat her objectives are, creating a worldwidenetwork with reliable partners. It was alsovery good to learn about the other keyplayers involved in our industry and see ourbusiness from their point of view.
Hanging out during and after the classesjust talking and sharing our experiencesmade our class of 2008 grow stronger eachday and made us bond in a way I nevercould wish for. That’s why I wasn’t afraid thatour group would fall apart. It became evenbetter and better receiving lots of emailsand phone calls after getting back to theNetherlands, spreading out the magnificentlive time experiences.
Even today we all take every opportunityto meet up wherever over the world andkeep our business and friendshiprelationship ongoing. Knowing there is afriend all over the world really makes myjob a pleasure just doing it every day.
“One of the Hooligans of the 2008 class”Bastiaan WigmanCEVA Showfreight the Netherlands
5IELA REPORT 60
WWW.IELA.ORG I E L A N E W S
OPINION PIECE BYJOHN CHADWICK,AIRWAYS FREIGHTCORPORATIONIt was a privilege to represent IELA at theExhibition & Convention Executive Forum2008 and take part in a programmedesigned for the U.S. show organizer andproducer. The keynote address was byGreg Reid the CMO of Yellow RoadwayCorp. Worldwide. His main point was thateither the organizer/producer start to lookat the exhibitor in a different light or mostlarge exhibitors will probably go their ownway in reaching their customers. Reid did
not stop there; he even went on to say thatthose supplying the exhibitions andconventions had better pay more attentionto the needs of the exhibitor. From therethe program went into ways the organizerand producer could better improve theevent, and bottom line.
Now for something that most of you arenot going to be happy about and why IELAshould continue to do events like this. WhileSam Lippman (producer of the forum) knewwho IELA was no one else in the room had aclue. IELA is not a household word ororganization in the U.S. and if it ever wantsto be recognized as a viable group withsomething to offer then it needs to start topromote itself.
Doing events like this is where it starts.IELA also needs to consider exhibiting at theExhibitor Show and TS2. These are industryevents and this is where IELA can get its story
out to the industry. I don’t mean put agraphic up in a member company’s exhibit IMEAN exhibit in the show with its ownexhibit. IELA needs to get involved with otherassociations in the industry to make a positivestatement and garner respect in the U.S. IELAdoes that in Europe why not the U.S.?So much for the soap box.
THE MISSION IS RECOGNITION
On behalf of IELA, I have attended the Forumfor the past three years and based on myconversations, the attendees who are involvedwith international exhibition business knowwho IELA is in large part because they areprobably by choice or necessity, for the mostpart, working with IELA members. I agree thatif one of the attendees produces a show ortwo only in the US, they would not necessarilyknow who IELA is because their focus is not international.
Obviously, the more exposure IELApresents to the industry the morerecognition we establish. But, I also believethat the IELA Board, working on behalf ofthe IELA members, voices legitimateconcerns about the costs of these effortswith respect to the "return" they provide.
As an example, please review SamLippman's comments on the Forum:"IELA has played an important role in thesuccess of the Exhibition and ConventionExecutive Forum since becoming a sponsorin 2006. John Harrison and John Chadwickhave promoted IELA's union ofexperienced exhibition freight forwardsfrom around the world to the 170executives that attend ECEF. These ECEFattendees are responsible forapproximately 450 shows and $4 billiondollars in total spend in the United States.And they are becoming more interested ingrowing their shows internationally. (In2008 these executives revealed - 72%export their shows as follows: 35% to Asiaand U.A.E.; 26% to Europe; 18% to Canadaand Mexico; 14% to South America; and
5% to Australia and Oceania; and 5% toAfrica). I look forward to the privilege of working with IELA for many years to come."
Sam Lippman, Producer, ECEF
Now I ask you, does this summarizesufficiently the kind of forum or event IELAwill wish to sponsor and be a continual partof in the future? I would argue that, in partit does, but in the end we are committingthe IELA members' money to these efforts.What is your opinion?
John Harrison – Chair IELA OrganisersCommitteeUniGroup Worldwide UTSExhibitions & International Trade Fairs
GLOBAL Media Database - it is the aim of IELA to build a globaldatabase of exhibition and event industry trade publications andwebsites. This unique resource once compiled will be available tomembers for use in disseminating their own PR around the world. Inthe first instance it will be used to promote the IELA brand in ourdrive for greater awareness. We have comprehensive media lists sofar covering the UK and been promised databases from the USA andcentral Europe. We need more! Please email your media databaselist now to [email protected] so the IELA message can be distributedworldwide.
FLY the Flag - TWI has recently moved offices and IELA’s IncomingChairman, Greg Keh has written to confirm that the company’s newstationery will now include the IELA logo. Greg’s action wasprompted following Trevor Foley’s memorable presentation at theIELA Congress in Melbourne, when only members with the IELA logoon their business cards were entered into the $500 cash draw.
Will YOU be eligible if and when it happens again in London2009???? Download the new IELA logo from www.iela.org and addit to your letterhead, business cards, website and more.
TWO WAYS TO ASSISTHow YOU can help the campaign in two ways;
John Harrison & John Chadwick at ECEF 2008
IELA REPORT 60 6
I E L A N E W S
UK TRIAL A SUCCESS
NEWSWhen the IELA Board of Management met last month in the ancient town of St Albans,the Secretariat team used the gathering to invite not only all UK members, but also otherexhibition logistics providers of quality that might be potential new IELA members.
Around 30 people in all sat down to dinner, in an informal networking environment.Agility’s Bob Moore met Henry Osborne a non-member for the first time following a 15year ‘long-distance’ business relationship. The networking opportunity proved hugelysuccessful as a trial and will now be rolled out into other areas through the developmentof Regional Chapters.
The inaugural Regional Chapter meeting is now confirmed to take place on Friday 16thJanuary 2009 and will be co-located with 2009 IELA Winter Seminar in Bangkok. So IELAmembers from across the region should now add this date to their diaries and watch outfor more details on the afternoon programme and networking dinner that will follow.
The German trade fair industry continued
to grow in the first months of 2008. Visitor
attendance at the 88 international trade
fairs which took place in the first half of
2008 was 3% higher than at corresponding
previous events.
In the United Kingdom, the EIA FACTS
2008 report key industry measurements,
namely attendance and net (sold) space,
both saw increases in overall median results
of 1% and 5% respectively during 2007.
The Melbourne Convention and Exhibition
Centre website (www.mcec.com.au) has
been named as the winner of Australia’s
Web Marketing Association’s 2008
WebAward in the category of International
Business Standard of Excellence.
Freeman’s Exhibit Transportation service
has been certified as a member of the EPA
SmartWay Transport Partner program. This
is an innovative program established by the
US Environmental Protection Agency that
recognizes Partners for setting and
achieving greenhouse gas (GHG) reduction
goals in freight transport.
Las Vegas continues to demonstrate why it
is called the convention capital, hosting the
most trade shows on Tradeshow Week
magazine’s recently released “TSW Fastest
50” list of the fastest growing shows in
North America.
The Korea Exhibition Service Providers
Association has launched it new website -
www.kespa.org and IELA member KEMI-
LEE CO. has arranged a web link swap to
www.iela.org.
NEWS IN BRIEF
Steve Turner, EF-GSM Ltd and Jim Kelty, Airways Freight Corporationswapping hair care advice while Paul Saunders looks on.
Achim Lotzwick was very proud of this shot, but had to retrieve aclub from the bushes hurled away in frustration on the next hole!
MEMBER WARNINGWe have received the following warningfrom the UK’s Events Industry Alliance (EIA)about a new scam, similar to the FairGuidescam of yesteryear.
Expo Guide / FairGuide.com / ConstructData Verlag target companies throughlegitimate exhibition guides aimed atexhibitors. Their current activities covercompanies throughout Europe, the Americasand Asia.
Expo Guide joins FairGuide in claiming tooffer online listing services. They use a formwhich resembles an organiser's freecatalogue listing service, inviting exhibitorsto complete the form for an entry in an on-line directory. Unsuspecting exhibitors whosign and return the form are then contractedinto a three-year, non-retractable agreement, whichcould cost the exhibitor asignificant amount of money,with no foreseeable benefits.
Included in their group is debtcollection agency Gravis Inkasso Gmbh andSwiss debt collection agency PremiumnRecovery AG (a Construct Data subsidiary)
which works in partnership with the variousguides to intimidate exhibitors into paying.
These publications have no connectionwith exhibition organisers or any of theirevents. It is important that all companieswho are exhibiting are made aware of this.
We strongly advise our IELA members, allexhibitors and the entire exhibitioncommunity, to be most vigilant against thisand similar organisations. Theseorganisations can cause extreme damageand harm to the reputation of our exhibitionindustry.
There are many so called guides that maildeceptive contracts and then harass thosewho sign them in error for money. Howeverthe sheer scale and systematic way in whichthese guides attack the credibility of ourexhibition industry is outrageous. So please
take the initiative and advise yourexhibitors before they aredeceived by these fraudulentpractices.
Additional information on theExpo Guide, FairGuide and other
Construct Data Verlag publications isavailable on the AEO website athttp://www.aeo.org.uk/page.cfm/link=86.
When people ask me if handling theOlympics is like working on one hugeexhibition, I usually say “no”.
So, why not? Well, handling the Games isactually more like handling over onehundred big and small exhibitions at thesame time at the same place.
I’ve been involved in the operations forOlympic and Paralympic Games since 1999.Beijing was my 5th Games, and no doubtthese were the most challenging ones so far.
Logistics for any event can be demandingyet for a mega-event such as the Games -logistics can become a real daunting task!Team build up, office, warehouse, transport,customs, quarantine, health and otherauthorities, deadlines galore and many moreissues need to be addressed. It usually takesabout 2 years of preparation for a “summerOlympics” and about 18 months for a“winter Olympics”. During that time, theteams are dealing with thousands ofcontainers, hundreds of tons of airfreight,some charter flights even, and an incredibleamount of road freight.
The cargo transported can be anythingfrom venue seating or tent structures totiming, electrical, broadcast and pressequipment, or from the actual athletes gearincluding uniforms, sailing yachts, canoes,hurdles, javelins, pole-vaults, medical andpharmaceutical equipment to the equipmentfor the opening & closing ceremonies as wellas the torch relay.
“Normal” deliveries simply do not apply –trucks must have special vehicle stickers,drivers and onsite staff must have venuespecific accreditation, lockdown scenariosmust be obeyed and all movements can onlybe done if trucks & cargo are on the MDS(Master Delivery Schedule).
For China in particular, to make these Games happen – as smooth andprofessional as possible – was more than amatter of prestige.
And no doubt – the venues lookedamazing. Sydney had to invest ininfrastructure and Athens even more so, butBeijing received a general makeover with anestimated $23 billion for more than 140projects. Imagine…
Beijing’s new and ultramodern airport,sport sites such as the “Birdsnest” (the
National Stadium) or the “Watercube” (theNational Aquatics Centre), parks, roads,sewage plants, subway lines, skyscrapersand many more were constructed at abreakneck pace – simply fascinating.Moreover, events took place in Beijing, butalso in Qingdao (Sailing), Hong Kong(Equestrian), Shanghai, Tianjin, Shenyangand Qinhuangdao.
Different than previous Games, allcommercial invoices had to be translatedinto Chinese. The Authorities involved incustoms clearance and releasing Olympiccargo were not only Customs and BOCOG,but many more. The imports of food items,alcohol and other liquids as well as medicineproved extremely difficult due to thegenerally strict import restrictions into Chinaplus the addition of new Olympicrestrictions. A good relationship with therelevant Authorities proved to be a key tosuccess yet again.
All-in-all, logistics for such a mega-eventare only possible with a dedicated team, ateam that has the know-how, a high degreeof flexibility and a can-do attitude.
The key to success? Communication,knowledge, dedication and great teamwork!
One thing we should not forget – despiteall the hard work and no sleep at all, thereare always some fun times too……check outthe photo of Andrew Bogut (Australianplaying in the NBA) and me. He is 2.13m tall;I’m only 1.55 m – definitely worth a giggle!
7IELA REPORT 60
WWW.IELA.ORGWWW.IELA.ORG O LY M P I C L O G I S T I C S
SPECIAL REPORT: THE CRAZY AND CHALLENGING WORLDOF OLYMPIC LOGISTICS SERVICES…
THE NEW YORK TIMES WEST TO BREAK FREIGHT RATE; Three
Cities to Complain of Discrimination in
Favor of the East.
A triple alliance of the commercial and
manufacturing interests of Chicago,
Cincinnati, and St Louis has been formed to
break down a thirty years’ agreement
entailing discrimination in freight rates
against the great manufacturing cities of
the West and in favour of the East.
THE NEW YORK TIMESAPRIL 1908 FREIGHT INCREASE TO BE ARBITRATED;
Committee of 30 Representing Railroads
and Shippers Will Adjust Differences.
THE NEW YORK TIMESAUGUST 1908 DRINKING IN ASBURY PARK; Freight
Receipts show a Ton of Liquor Is Received
Daily. Gov. Fort's State excise probers
visited this prohibition resort to-day to
investigate excise conditions in Monmouth
and Ocean Counties.
NEWS IN BRIEF… 1908
Sabine Schlosser provides some insights into logisticsservices for the Olympic and Paralympic Games.
IELA EVENTSThe next Winter Seminar willbe in:Bangkok from 14 – 18January 2009
The inaugural RegionalChapter will be in:Bangkok on Friday 16thJanuary 2009
The next IELA Congresses willtake place in:2009 London, UnitedKingdom, 25 – 28 June 2009
2010 Paris, France - ‘Date tobe confirmed’
Sabine Schlosser and Andrew Bogut
BUSINESS NEWSNEW BUSINESS
Nazha & Darwish advises that it has been appointed by the Victoria& Albert Museum in London as official site handling agent for the“World Ceramics: Masterpieces from the V&A” exhibition which willtake place in November in the Old City of Damascus.
This is the very first time that a major European Museum will havetaken its collection to Damascus and the choice of venue could nothave been more appropriate. Located in the heart of the Old City,Khan As’ad Pasha is a very peculiar 18th century building and theperfect match for the greatest treasures from the V&A ceramicscollections.
Nazha & Darwish team, facilities and equipments have been strictlytested and officially approved by the V&A team during a simulationhandling carried out in June, when non-valuable ceramics werebrought from London for this purpose only.
Schenker Events has been appointed as the sole official globallogistics and onsite lifting company for the launch of the GadgetShow Live.
The exhibition, organised by Upper Street Events, is to take place at Birmingham NEC between 17 and 19 April 2009.Schenker Events’ business development manager Rob Cotton saysof the business win: “Schenker is delighted to add The GadgetShow Live show to its portfolio of events run by our NEC office, we look forward to a busy year in 2009.”
Airlink International sign strategic partnership with Qatar Expo
Qatar Expo, the country's largest exhibition and conferenceManagement Company announced earlier this year the signing of astrategic partnership agreement with leading GCC logisticssolutions provider and IELA member Airlink International which aimsto strengthen the company exhibition and conferencesinfrastructure.
If you have a new business ‘first’ or just won a big newappointment, do let the rest of the IELA community know and email [email protected] to be included in the next edition.
OLD BUSINESS
Did you see the news of the mad Swiss pilot who became the firstperson to fly solo from France to the UK using a single jet-propelledwing? Yves Rossy landed safely after the 22-mile (35.4 km) flight inSeptember following in the footsteps of French inventor and engineer,Louis Blériot who in 1909 won £1,000 when he became the firstperson fly across a large body of water. But what happened next……
Blériot like Rossy did not fly back, but unlike Rossy, he entrusted hisflying machine to Messrs. Langstaff Ehrenberg and Pollak betterknown as LEP and here is a picture taken in 1910 of the hi-techreturn shipment. Is this the first aerospace job?
Tell us about any historic movements that your company or itspredecessors have been involved with, email [email protected] tobe included in the next edition.
IELA REPORT 60 8
B U S I N E S S N E W S
LETTERSTsunami Rehabilitation ProjectRavinder Sethi has received a letter of thanks from the CII (Confederation of Indian Industry) for the continuing support that IELA hasgiven to the Tsunami Rehabilitation Project. “This journey from crisis to restoring normalcy was only possible with your support to CII.The contributions made by you in kind and monetary resources helped CII deliver a quality, rehabilitation and reconstruction packageand helped transform the lives of many who were affected by the Tsunami” says N Kumar.
'We received no letters or comments from members to print in this issue. Please do use this FREE opportunity to voice your opinionson topical issues within the industry or about IELA. Send your letters to [email protected]'
Yves Rossy
LEP in 1910
9IELA REPORT 60
WWW.IELA.ORG B E S T A D V I C EWWW.IELA.ORG
I was asked to write about a“best advice” I was ever given.Well, I must say I’m lucky enoughto have been given lots of adviceover the years by some veryinteresting people, but one that Ihave taken very close to my heartis “to believe you can do whateveryou set your mind to do”. This isso true and applicable in so many different situations, both inyour personal as well asprofessional life.
Like with the majority offorwarders, I didn’t grow updreaming I would one day be
working in the forwarding industry (probably my father would havehad a heart attack back then). I guess this is the case for themajority of us, but once I was in, I don’t quite see how and why Iwould want to get out! It is an amazing industry and a lot, lot morecomplex and fulfilling than I had ever thought, and my majorobstacle was there – total lack of experience in the field!
But I believed I could do it and jumped head first! I must say that Istill have severe headaches every now and then (mainly when adeadline is approaching and still no signs of your shipment!), butmost of the time, those headaches are replaced by sheer pleasureto be working amongst such great people, in an environment whereyou do manage to combine both work and pleasure, where you areconstantly challenged and never quite able to predict what’s nextand where you are always learning.
Okay! You do end up learning what you should not - Ron Berrycatching up with somesleep during the Melbournelunch, Ravi and Bob Mooreon their “very own” versionof “belly” dancing (seephotos on the IELAwebsite), but hey, alwaysgreat people with a lot toteach and who, one way oranother, are spreading thevery advice I was given –“believe, work hardtowards that goal, and youwill see yourself there”.
Always looking forwardto the next “meeting” innot so rainy London 09. See you all there!Sueli
BEST PIECE OFADVICE I WASEVER GIVEN
SUELI MONTILHAT. +963 (11) 221 4378Service Manager at Nazha & Darwish Ltd,Syria
Which doppelgängers do you know?Send your pictures to [email protected]
SEPARATED AT BIRTH
Neil Goatcher Barry Manilow
Email your best efforts to [email protected] forpublication in our next issue.
Thank you to Andy Cottonfrom GBH ExhibitionForwarding for providingthis caption.
CAPTION COMPETITION
Stand builder,bringing overalls, is
surprised to find thePole he orderedwasn’t an East
European labourer!
Can you provide a funny caption for the following…
Girraween Trip
IELA REPORT 6010
IELA COMMITTEE NEWS
IELA was saddened last month bythe resignation of Peter Fritz long timeChair of the Customs Committee.
His meticulous and conscientious work inthis particularly precise and dry field meansPeter has contributed more than mostpeople recognise to IELA, its members andthe wider events industry. The CustomsManual opens doors for us withorganisations including UFI and IAEE andreciprocal links have disseminated thisunique resource to a huge global audienceof event organisers. His diligent andeffective work over the years and doggeddetermination has made a directcontribution to the global industry and wethank you for it, Peter.
Tijen Ozer (right) who has kindly agreed totake Peter's place is someone already wellknown to many of you and well versed in theworld of Customs. Tijen had many years ofIELA experience before bringing her newcompany IDA Expo into membership lastyear. We wish her well in her new role.
Tijen OzerIda Expo+90 216 326 58 [email protected]
CUSTOMS WORKING GROUP - TIJEN OZER, CHAIR
CUSTOMS WORKING GROUP
Thierry DemeureZiegler Expo Logistics [email protected]
Ravinder SehtiRE Rogers Worldwide, [email protected]
Sergej [email protected]
Iman RahmaniAgility Fairs & Events, [email protected]
Sameh [email protected]
Jamil KhatibAirlink Dubai [email protected]
Ersan ErtemErtem [email protected]
There is no formal report on the committees activities in this issue, but full details are on IELA’s participation at ECEF 2008 can befound on page 5.
ORGANISER WORKING GROUP
TRAINING WORKING GROUPThe Chair, his committee, co-opted members and the Executive are working on the 2009 Winter Seminar in Bangkok and the first
Regional Chapter meeting. Read all about it on page 4 and sign up your students now!
CHAIRMAN
Tijen Ozer
CONTACT DETAILST. +90 216 326 58 52E. [email protected]
11IELA REPORT 60
MEMBERSHIP WORKING GROUP - GREG KEH, CHAIR
CHAIRMAN
Greg Keh
CONTACT DETAILST. +1 702 691 9032E. [email protected]
Well, for all of you whovoted for the BrusselsRoadmap and for 150 membersby 2010, I would like to thankyou so much for this challengeand I cannot wait to recruit you“yes” voters to themembership committee. Ourcommittee has been workingvery hard at identification ofnew potential members tobring into IELA. At the presenttime, the IELA Secretariat hasbeen extremely busy. SinceJune 1, 2008, they havereceived information requestsfrom 24 companies, of which atleast 10-20% of thesecompanies may potentiallyqualify to submit anapplication. In addition, wehad also gathered names of“qualified” exhibition freightcompanies that all of us asmembers have worked with inthe past, from the committee,from the board, from themembers. In this regard, wehave sent 47 packages for IELAmembership to theseexperienced exhibition / eventcompanies.
In review of thesecompanies, and by persistentcommunications by AnnaGuichard of IELA UK, we havecome to determine that 35% ofthese “qualified” exhibitioncompanies were notresponding, 5% actually are
applying and 15% wereinterested. For a fullbreakdown see figure 1 below.
We have definitely 5% of thecompanies applying to IELA,and some certainly are notcapable to apply to IELA.
The key question we havefocused on is those that say weare too expensive or do notsee the value in IELA, andthose that are interested orlack sponsors. This representsa large portion of potentialapplicants. We are looking toinitiate some strategies thatare going to help us get qualityapplicant. These include theIELA Board being a sponsor tolegitimate applicants, and alsofor November and Decemberof this year, we are starting a
test period of MembershipPromotion. In this period, weare going to pursue allcompanies that are interested,haven’t answered, or been onthe fence about IELA and weare going to offer a lowerentrance fee. The purpose ofthis promotion is to see if wecan get these qualifiedcompanies off their marks andfill out the application. Beassured that the Board will onlylook at quality membershipapplications and we will besure to inform the membersthe results of the test periodbefore any further action istaken! Quality is job ONE withthe Membership Committeeand we will retain this focus inevery aspect!MEMBERSHIP WORKING GROUP
Alan HunterGBH [email protected]
Danny BatallerGondrand [email protected]
Feyzan ErelGrupTrans [email protected]
Inam RahmaniAgility Logistics (Pvt) [email protected]
Ron KoehlerSchenker [email protected]
Markus SprecherTrans [email protected]
Shirish KulkarniOrient Marine Line [email protected]
Lucien LawsonClamageran [email protected]
Sandi Trotter TWI Group, Canada [email protected]
Kay LoheCretschmar [email protected]
IELA COMMITTEE NEWS
Chair Tijen Ozer
IELA REPORT 6012
Action!
Well, well…..the StandardsWorking Group certainly hasbeen busy…..
Since the IELA Congress inMelbourne, the group hasissued its report to the IELABoard, updated everyone withwhat’s happening in“Standards”, held variousdiscussions with the IELASecretariat regarding thesurveys and other topics andmost importantly, the membersof the working group havestarted some pretty excitingbrainstorming sessions!
Let us share some of the keytopics, ideas and comments ofour discussions with you…..
We all agreed that measuringperformance is one thing, yetimproving performance isanother. As IELA Chairman, PhilPowell commented –“measurement is a pillar ofimprovement”.
Measurement as a pillar ofimprovement highlights theimportance of the IELAStandards Surveys as a “must”and also “must be improved”.Neil Goatcher has been in closecontact with the Executiveteam and surveys will now allbe handled by the IELASecretariat. The aim is toensure complete independenceand with a neutral approach weexpect the Executive to takethe Standard Surveys to thenext level.
This will mean tougher timesfor companies performing “lesswell”, be it failing to respond to
the surveys at all or coming inrepeatedly with results that arebelow the minimum qualitystandards expected. In futurethese members will becontacted by the IELAExecutive to alert them of theirsituation and with ideas for thedevelopment of improvementprogrammes.
Moving forward in otherareas, we are looking at newideas, quality formats and other topics.
Tijen Ozer brought us to agreat starting point –expectations! Whyexpectations?
Expectations and how wefulfil (or exceed) expectationsare key to our success.
Quality is the level ofmeeting (or exceeding)customer expectations.
And who are our customers?They are exhibitors, exhibitionorganisers, agent partners,visitors, venues, associationsand other stakeholders.
Now the question is – can weopen up surveys to a widervariety of “our customers”?
Can we do more to getaccurate ratings by using theIELA webpage, introducingblogs, E bay type “trustmonitors” (a great idea fromLena Ericson!) and the like?
Can we look at producingfuture conference forums(fantastic point raised by JocelinHackathorn – floor discussions!)around the topic ofexpectations, quality andratings?
Can we incorporate theparticipants of the WinterSeminar (thanks ChristophRauch for this greatsuggestion!) in thesediscussions to get a differentviewpoint?
Can we work on an IELA“quality standard”, anaccreditation similar to ISOhowever in an easy to handleformat?
We have come up with manyideas and are currentlyinvestigating the best way ofmoving this forward, utilisingthe Secretariat and their ideasalso. Sorry Declan forbombarding you with info overthe last few months andparticularly the last weeks!!!
One thing we have to besure of is to not only keep theinternational quality standardof our members, but toincrease the quality whereverpossible.
Our customers expect aseamless, one-stop solutionregardless of the fact that theremay be different companies ateach end of the export and/orsite agent spectrum andregardless of different countryregulations. They want acommon and high qualitystandard wherever they go andutilise the services of an IELAmember.
In order to meet and exceedour customers’ expectations,we need to create a highquality standard for IELA andsharing our experiences is akey part of this journey. Feelfree to join us with your ideas!
STANDARDS WORKING GROUP - SABINE SCHLOSSER, CHAIR
CHAIRMAN
Sabine Schlosser
CONTACT DETAILST. +61 2 9333 0312E. [email protected]
STANDARDS WORKING GROUP
Neil GoatcherExhibition Freighting [email protected]
Thomas LuechingerAgility Fairs & Events, [email protected]
Olusegun lawalIAL Nigeria [email protected]
Lena EricsonOn-Site Exhibitions [email protected]
Jocelyn HackarthornAgility Fairs & Events, [email protected]
Ludmil RangelovOrbit [email protected]
David RichardsAgility Fairs & Events, [email protected]
Christoph RauchBTG Messe-Spedition [email protected]
Bas OversierA.J. van Duedekom [email protected]
Manuel MazziniIEL Inter Expologistics [email protected]
Tijen OzerIDA [email protected]
IELA COMMITTEE NEWS
13IELA REPORT 60
WWW.IELA.ORG CLUB NEWS
You should all know by nowthat the Ops Club website isnow back in action, bigger andbetter than before…and if youdon’t, where have you been?
The Ops Club is designed forthe hands-on guys who getdown and dirty on-site at showsat home and around the world.It’s there so they, YOU, cankeep in touch, arrange yourown meetings at events andpass on top tips on the bestbars, hotels and more….
Take a look atwww.opsclub.com, join todayand get your mates from aroundthe world to get involved too.
The next stage is to developsome half day On-siteWorkshops that will be held inlulls during shows, if that’spossible. With loads of Ops staffin one place, hotels and travelalready paid for, it makes greatsense to put on some shortsharp sessions on topical issues.
We have March 2009 in mindto hold the first On-site
Workshop. Where will you be inMarch, what’s the best event tostage our first workshop at andwhat topics do you wantcovered? Let Georgie know
again on [email protected], we need a high-
octave, pro-active leader totake control of the Ops Club, isthat you? Put your name
forward or the name of a friendthat you think would have funworking with us to develop thismost exciting and dynamic partof IELA.
The third meeting of the IELASenior’s Club took place from the 3- 5 October in Freiburg ImBreisgau, the ancient and historicalcity in the Black Forest in southwest Germany. Sixteen participantsfrom six different countriesincluding, Masao Sato who hadtravelled from Japan to attend,assembled at the beautifulColombi Hotel in the centre of Freiburg.
With the formalities over, theparty embarked on a walking tourof the delightful city centre with aguide who gave very informativecommentary about the old city,including the cathedral and thefact that it was a gated city
centuries ago. We were also toldabout the long history of the cityand about the fact that it is verymuch a city of academia andresearch with over 25,000students attending one of theleading universities in Germany.After returning to the hotel theparty enjoyed a very leisurelyevening over a lovely dinner in aprivate room.
The following day we were takenby coach on a tour of the BlackForest region, in weather thatranged through all the fourseasons. The first stop wasGunterstal where we boardedcable cars to the summit ofSchauinsland (1284m), a distance
of 2.25miles (3.6km), the longestcable car run in Germany. The planwas to enjoy the superb views ofthe Black Forest region and over to
the stunning beauty of the Swissmountains, however, the nearer wegot to the summit the mist closedin and by the time we arrived
IELA SENIOR’S CLUB
Photo Rolf Peters, Dusseldorf
THE OPS CLUB - ARE YOUMISSING OPPORTUNITIES?
IELA REPORT 60 14
CLUB NEWS
visibility was only a few metres, and it wassnowing! We are reliably informed that it wasunusually early for snow so we assumed it hadbeen arranged especially for us, to bring someauthenticity.
Things were not all bad. We were given aglass of Sekt (Champagne) before boarding thecoach again, this time for St Peter, to visit themonastery, then is was off again on a veryscenic route through the Black Forest to Titisee,Schluchsee and to the Cathedral in St Blasien.By this time we were ready for some lightrefreshments and stopped at a small boardinghouse, “Pension Schweizer”. Here we enjoyed alight lunch finishing with a piece of superb BlackForest Gateau, made by the landlady of thePension, and who had won many prizes for hergateau. It was truly magnificent!
On Saturday evening we had a wonderfuldinner in the main dining room of the hotelwhich was thoroughly enjoyed by everyone inquite stunning surroundings. Talk over dinnerstirred memories of times past when we hadmet in various parts of the world whilstcarrying out our business in exhibition logistics.After a good night sleep we assembled again
on Sunday morning, to enjoy a final “brunch”together before leaving to go our separateways to our homes all over Europe, andbeyond. During brunch Hans Brauchli led adiscussion as to when and where we shouldhold the fourth meeting of IELA’s Senior Cluband after various comments it was agreed thatit should be held next September in theenvirons of Paris, France.
All of the participants acknowledged withgrateful thanks the generosity of the sponsors,in particular Schenker in Germany and also the12 other organisations and companies whosponsored this event. It is all very muchappreciated as it does allow those who wish tomeet up with people with whom they haveworked for many years, and who have noweither moved on to pastures new, or who havesimply retired. Our thanks go to each andevery one of them.
Finally we thanked Hans and Jean-Paul fortheir work in putting the programme, andwine, together for the event, and to Ruth forcollecting the money!
Alan Hunter
THE SENIOR CLUB WISHES TOTHANK THE FOLLOWINGSPONSORS
Board of Management of IELA
BTG Messe-Spedition GmbH
CEVA Showfreight
Clamageran Foirexpo
Cretschmar MesseCargo GmbH
Exhibition Freight Ltd.
Inter ExpoLogistics Ltd.
R.E. Rogers (India) Pvt Ltd.
Schenker Ltd., Kelsterbach
Société des Entrepôts de Vevey Ltd.
Trans-Impex Ltd.
TWI Global Exhibition Logistics
Ziegler Expo Logistics
15IELA REPORT 60
WWW.IELA.ORG M E M B E R S N E W S
Under this heading, we publish internal news from our members such as appointment, change of telephone or telefaxnumbers, new e-mail addresses, and change of contact details. Please note that the IELA Secretariat has included allrecent changes in contact details in the new IELA membership list available on www.iela.org
MEMBERS NEWS
Airlink International Qatar W.L.L.P.O. Box 23036"C" Ring RoadAl-Hilal WestDoha, Qatar
Main Contact: Mohamad Dib,General ManagerTel: 00974 465 7660Fax: 00974 467 5668Email: [email protected] /[email protected] Web: www.airlinkqatar.com
Established in 1976 as a cargo division, Airlink has grown to include a wide variety of servicesfrom freight handling to travel, tours, trucking across the Middle East and North Africa. Alignedwith Schenker International - with over 400 offices worldwide - to cover their clients' movinginterest around the world.
Providing special treatments Airlink grows along with our customers growing needs, Airlink isrecognized internationally as a reliable partner in moving people and things around the world. Over the years Airlink International has been appointed official freight forwarders and sole on-site handling agents for various exhibitions in Dubai and the gulf region.
Agility Fairs & Events LogisticsPte. Ltd. 7 Toh Tuck LinkSingapore 596227Republic of Singapore Tel: +65 6463 9868Fax: +65 6467 9467Email: [email protected] Website: www.agilitylogistics.comContact: Mr. Kwa Eng Kiat orMr Mohd Ghazali
Agility Fairs & Events Logistics(Shanghai) Co., Ltd.Room 1606, Shanghai MartNo. 2299, Yan’an Road (West)Shanghai, P.R. China, 200336Tel: +86 (21) 6236 6060Fax: +86 (21) 6236 5667Email: [email protected] Website: www.agilitylogistics.comContact: Ms Jennifer Fu orMr Christopher Yang
Our Services: • Customs clearance • Obtaining Government permits for special cargoes/temporary import • Sea/air transportation and transshipment • Storage • Site handling and unpacking • Positioning and rigging of exhibits • Repacking, storage of empties and re-export handling • Domestics or Overseas pickup and deliveriesAgility Fairs & Events offers a convenient “single point of contact” service to our customers,tailored to their specific logistics needs pertaining to the success of any trade fair, sports, visual &fine arts or performing events. Our staff understands customers’ special needs for extraordinarycare, precision timing and close attention to every detail.Leveraging on our global network of 550 offices in over 100 countries in Asia, Europe, the MiddleEast and Americas, Agility Fairs & Events offers our customers personalized service, specializedcapabilities, global coverage and local expertise ensuring the best results for all our trade fairsand events projects. Our reputation as a premier, world-class exhibition forwarding specialist isaffirmed in our yearly official appointments for major fairs and events around the world.Agility Fairs & Events is the only foreign logistics provider with a global Fairs & Events networkto be appointed as Official Logistics Service Provider of Bureau of Shanghai World ExpoCoordination.Agility Fairs and Events UK office received the 2007 IELA Best Export Agent while the 2007IELA Best Site Agent was awarded to Agility Fairs & Events USA. Agility Fairs & Events Francewas awarded the runner up prize in the Best Export Agent category.
CHANGES IN MEMBERSHIPWe are pleased to welcome the following new members:
Air Sea Transport Co., Ltd.Flat B, 18th Floor Futai BuildingNo.18 Hong Kong Zhong RoadQingdaoPR ChinaMain Contact: Cathy ZangTel: 0086 532 85711995Fax: 0086 532 860 72222ext.218Email: [email protected]: www.airsea.com.cn
Air Sea started business in China in 1990. As the members of FIATA and IATA, Air Sea has morethan 2000 staff members and over 50 branch companies all over China.Our expo logistics was founded in 2000. By the advanced service idea and network of 50branch companies, the exhibition business is developing rapidly. Now, we’re the official agentsof China Import and Export Fair and 2010 World Expo. We are also the official on-site agent ofNCIEC in Beijing. Air Sea offers exhibition logistics services incl. domestic exhibition logistics, internationalexhibition logistics, sports logistics, personal items logistics, fine art packing and shipping,performance logistics, major events and project logistics.Air Sea is leading her clients to success by considerate service system, innovative serviceconcept and world-wide service network.
P S Bedi & Co Pvt Ltd(a P S Bedi Group Company)D-10, 3rd Floor, South Extn, Part-II, New Delhi, 110049, IndiaContact: Kuldeep Razdan,National Head – ExhibitionsT: +91-11-46055205 / 270(Direct), 41615160 / 61 / 62 / 69F: +91-11-41552911Mob: +91-98100-75066E: : [email protected] ;[email protected]: www.psbedi.com,www.psblogistics.com
Incorporated in 1975 and covering all aspects of logistics, P S Bedi & Co Pvt Ltd formallyembarked for stronger presence in the Exhibitions & Events vertical in India in 2004, afterhandling many prestigious & high profile events, demonstrations, launches & exhibitions overthe last 33 years. A knowledge based organisation with over 5000 man-years of collective teamexperience in the logistics industry offers to be the 'new alternative' to worldwide IELAmembers by surpassing the standards presently set by industry leaders in India. Embarking onan aggressive agenda to take leadership in this specialised field through its unmatched networkof 16 branches, extensive infrastructure & handling equipment and a team of experiencedprofessionals, the company proposes to set the 'next standards' in the industry. Its teamcomprises of very motivated, committed, experienced and customer focused professionals.Each one is dedicated to walk that extra mile for providing services which exceed customerexpectations, in line with the P S Bedi Group Values 'to excel in all that we do'.
IELA REPORT 6016
M E M B E R S N E W S
NEXT IELA REPORT February 2009 (No 61) Deadline for articles: 31 January 2009
THE IELA BOARD OF MANAGEMENT
Board FunctionsCHAIRMAN
PHIL POWELL
VICE CHAIRMAN
GREG KEH
TREASURER
GUIDO FORNELLI
MEMBERS
ROBERT [email protected]
ACHIM [email protected]
NEIL [email protected]
CHRISTOPH [email protected]
EXECUTIVE DIRECTOR
DECLAN GANE
COMPANY SECRETARY
TREVOR FOLEY
Honorary Members
Mr. Stephen J. BARRY
Mr. Ernest M. DROESSAERT
Mr. Karl BUEHLER
Mr. Thierry DEMEURE
Mr. Dieter FRAEULIN
Mr. Jean-Paul MOSER
Mr. Hans BRAUCHLI
Mr. Ron BERRY
Agility Fairs & EventsParc des Exposition de Paris NordVillepinte/Viparis Porte de VersaillesBP 6613595976 Roissy CDG CedexFrance
Contact : Abdi EL HOUARITel : + 33 (1) 48 63 33 81Fax. : +33 (1) 48 63 33 82 e-mail : [email protected]
Agility Fairs & Events Logistics Ltd4th Floor, Broadway House3 High Street BromleyKent BR1 1LFUK
Tel : +44 020 8 460 5050Fax: +44 020 8 228 1172
Ida ExpoIda Uluslararasi Fuar Danismanligi ve Lojistik Hiz.Ltd. Sti.Acibadem Cad. Tekin SokakMarmara Sitesi, B BlokDaire 2, Acibadem, 34718 KadikoyIstanbulTurkey
Tel: +90 216 326 58 52Fax:+90 216 326 57 77
TWI Group Inc.4480 South Pecos RoadLas Vegas, NV 89121USA
Tel: 1-702-691-9032Fax: 1-702-446-5718 (direct )email: [email protected]
NEWS FROM OUR MEMBERS
The following companies are no longer members of IELA: M+R Spedag Group AG, Basel, Switzerland.
International Exhibits Transport Inc, New York, USA. IELA currently has 110 members in 46 countries worldwide.
ADVERTISE HERETo fill this space please contact
Anna Guichard
CHANGE OF CONTACT
Hudig Expo Logistics has a new logo and newcontact details: Mr Ger Kluter – ManagerEmail: [email protected] Gerard Rijkee – Senior Project ManagerEmail: [email protected]
Orphee BeinoglouTel: +30 (210) 946 6290 – 6Fax: +30 (210) 940 9089 or 0833
CHANGE OF ADDRESS
