OPERATIONS MANAGEMENTOPERATIONS MANAGEMENT

20072007--20082008

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Purposes of the coursePurposes of the course

To help students gain understanding of the role of To help students gain understanding of the role of operations manager in organization operations manager in organization To help operations manager make decisions which are To help operations manager make decisions which are related to operation management, such as: Product related to operation management, such as: Product design, location planning, scheduling, inventory design, location planning, scheduling, inventory managementmanagement……To understand how operations management related to To understand how operations management related to other functional areas in an organization such as: other functional areas in an organization such as: marketing, finance /accounting and personnel marketing, finance /accounting and personnel To maintain the competitive advantage for organization To maintain the competitive advantage for organization by improving better productivity, reducing cost, by improving better productivity, reducing cost, responsingresponsing more quickly to the demand and providing more quickly to the demand and providing better qualitybetter quality

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TEACHING METHOD & EVALUATIONTEACHING METHOD & EVALUATION

TEACHING METHOD

Lecture on Powerpoint presentationGroup presentationsGuide for POM Software

EVALUATION COURSE

Group Assignment orField Trip report : 20%Mid – Exam: 30%Final Exam: 50%

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CONTENTSCONTENTS

CHAPTER CONTENTS NOTES

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT1 Operations and Productivity

What is Operations ManagementOrganizing to produce goods and servicesWhy study OMWhat operations managers doOperations in the service sectorExciting new trends in Operations Managements

2 Operations strategy in global environmentA global view of OperationsDeveloping missions and strategiesAchieving competitive advantage thru OperationsIssues in Operations strategyGlobal Operations Strategy Options

3 ForecastingWhat is forecasting?Types of ForecastsStrategic importance of forecastingSeven steps in the forecasting systemForecasting approachesTime-series forecastingMonitoring and controlling forecasting

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CONTENTSCONTENTS

PART 2: DESIGNING OPERATIONS

4 Design of Goods and servicesGoods and services selectionGenerating new productProduct developmentIssues for product designDefining productDocuments for productionService design

5 Aggregate PlanningThe planing processAggregate planning processMethods of aggregate planningAggregate planning in servicesYield management

6 Process StrategyFour process strategiesProcess Analysis and designService process designProduction Technology

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CONTENTSCONTENTS

7 Capacity PlanningCapacity Capacity planningBreak-even analysisApplying decision trees to capacity decisionsStrategy –driven investments

8 Location StrategiesThe strategic importance of locationFactors that effect location decisionsMethods of evaluating location alternativesService location strategy

9 Layout StrategyThe strategic importance of layout decisionsTypes of layoutFixed-position layoutProcess-oriented layoutOffice layoutRetail layoutWarehousing and strorage layoutsRepetitive and product –oriented layout

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CONTENTSCONTENTS

PART 3: MANAGING OPERATIONS10 Supply Chain Management

The strategic importance of the supply chainSupply-chain economicsSupply-chain strategiesLogistic management

11 Inventory ManagementFunction of inventoryInventory managementInventory modelsInventory models for independent demand

12 MRP and ERP Dependent Inventory model requirementsMRP structureMRP managementLot-sizing techiquesExtention of MRP

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CONTENTSCONTENTS

13 Short term SchedulingThe strategic importance of schedulingScheduling issuesScheduling process-focused facilitiesLoading jobsSequencing jobsFinite capacity scheduling (FCS)Scheduling repetitive facilitiesScheduling service

14 Job Design and Work MeasurementHuman resource strategy for competitive advantageLabor planningJob designThe visual workplaceLabor standards and work measurementTime studiesPredetermined time standardsWork sampling

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REFERENCESREFERENCES

Operations Management, Edition 8: Operations Management, Edition 8: Jay Jay HeizerHeizer/Barry Render /Barry Render –– Pearson Education, 2006Pearson Education, 2006Operations Management, Edition 8: Operations Management, Edition 8: William J. Stevenson William J. Stevenson –– Mc Mc GrawGraw Hill IRWIN, 2005Hill IRWIN, 2005Operations Management, Edition 9 : Operations Management, Edition 9 : Norman Gaither ; Greg Frazier Norman Gaither ; Greg Frazier -- SouthSouth--Western, Thomson Western, Thomson Learning, 2002Learning, 2002OOperations Management: Focusing on Quality and perations Management: Focusing on Quality and Competitiveness, Edition 3:Competitiveness, Edition 3:Roberta S. Russell / Bernard W. Taylor III Roberta S. Russell / Bernard W. Taylor III –– Prentice Hall, Prentice Hall, Inc., 2000Inc., 2000Operations Management : A supply Chain Approach:Operations Management : A supply Chain Approach:Derek L. Waller Derek L. Waller -- International Thomson Business Press 1999 International Thomson Business Press 1999

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REFERENCESREFERENCES

Production & Operations Management : Production & Operations Management : Concepts, Models & Behavior:Concepts, Models & Behavior:EveretteEverette E. Adam, JR. ; Ronald J. Ebert E. Adam, JR. ; Ronald J. Ebert -- Prentice Hall Prentice Hall International Editions 1996International Editions 1996Production & operations ManagementProduction & operations Management..Howard J. Weiss and Mark E. Howard J. Weiss and Mark E. GershonGershon -- AllynAllyn & Bacon & Bacon -- 19931993Production and Operations Management: A Life Production and Operations Management: A Life Cycle ApproachCycle ApproachRichard B. Chase; Nicolas J. Richard B. Chase; Nicolas J. AquilanoAquilano-- IRWIN 1992IRWIN 1992Production & operations Management.Production & operations Management.William J. Stevenson William J. Stevenson -- 4 4 thth edition IRWIN, 1993edition IRWIN, 1993

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CONTACT ADDRESSCONTACT ADDRESS

TRTRƯƠƯƠNG QUANG NG QUANG ĐƯĐƯỢC, Ph.D.ỢC, Ph.D.

Vice Rector, International UniversityVice Rector, International University

ĐĐT: 7242181 T: 7242181 –– ext.3116 ext.3116

Email: Email: Duoctq@hcmiu.edu.vnDuoctq@hcmiu.edu.vn

Duoctq2003@yahoo.comDuoctq2003@yahoo.com

ForecastingForecasting Design Goods Design Goods and Servicesand Services

Aggregate PlanningAggregate Planning

Location PlanningLocation PlanningLayout StrategyLayout Strategy Process Strategy &Process Strategy &Capacity planningCapacity planning

Supply Chain Supply Chain ManagementManagement

Inventory Inventory managementmanagement

MRPMRPAnd ERPAnd ERP

SchedulingSchedulingPRODUCTION MANAGEMENT PRODUCTION MANAGEMENT PROCESSPROCESS

Measurement and Measurement and Job designJob designOutputsOutputs MaintenanceMaintenance