Page 5

WALK OF SMILES!

OMG!ORCHID MONTHLY GOSSIPNovember 2011

SEE PAGE 7 FORFULL DETAILS!

fantasticNEW STAFF

BENEFITCOMING

SOON!

In this issue of OMG! weannounce the latest fantasticnew benefit for Orchid’s staff…

The O Card Platinum Dining Club!

FRESHERSFRENZY!

ULTIMATE LEISURE TAKEFULL ADVANTAGE OFFRESHERS FORTNIGHT!Page 8-9

ONLINESURVEY

SPOTLIGHT ONONLINE CUSTOMERSATISFACTION SURVEYPage 12-13

2 November 2011OMG!

Venus is moving out on you, which seems to indicate you’re going to get dumped. Why not beat up/chain the other ‘alf to the bed or kitchen table, get all your grubby littlefantasises exorcised and then move on rejoicing? Oh, it seems you’re overworked andunderpaid too, so things don’t look too good. Alone, stressed and skint. Ain’t life justtoo hard sometimes? Look at Jesus.

If things are not going to smoothly in life, take the positive approach: punch people whoare getting up your nose in the mouth. Beware of your bull’s breath, a euphemism forhalitosis - it can kill at ten paces. Apparently becoming a chocaholic might help, but thenyou’ll only get fatter than you already are.

Gifts can be given and received at the same time, but your tendency to compare the qualityof what you have received against the magnificence of what you gave, always seems tolead to fights. Fortunately, you always lose. For some reason dieting does not help you loseweight, but weight loss can be very detrimental to your health. If you ask the next deadperson you meet, they’ll be sure to say, “yeh that’s right, I’m dead thin”.

It’s no good you getting hot under the collar about anything really, because no one givesa toss what you think in the first place. The difference between you and your peers setsyou apart. Which is why we are desperately trying to relocate you to Libya or some otherholiday hot spot.

I seems that you’re in the mood for a good shop. You need to zip round the hand bags,wallets etc, left carelessly around your work place, pinch all the credit/debit cards and gofor it. This may add to the reasons why you get continually beaten up, but hey ho, you’llhave indulged your spendthrift needs.

LIBRA September 23 - October 22That tart Venus is moving out on you too - bloody women!! So possibly you need to teamup with the nearest Aries person to you and get it out of your systems. PS. I can marketthe video if it’s dirty enough. You’d be surprised who likes a bit of porn in a house of illrepute in Park Street.

SCORPIO October 23 - November 21

mysticmike Mystical monthlypredictions

SAGITTARIUS November 22 - December 21

Ah, shame, you seem to be at the end of your tether. Are things mounting up and you’refinding it hard to cope? Bless. Isn’t it terrible when this happens? You can’t find anyoneto help or share the problems. Oh deary, deary me……I was nearly welling up, but Idon’t give a toss either.

CAPRICORN December 22 - January 19I know how hard it is to accept that you’re crap at everything, but how much proof do youneed?? More than you’ve had to date apparently, because you haven’t done the decentthing yet and dug yourself a hole below the high water mark and pulled a stone over yourhead. If at first you don’t succeed etc, is a load of bollocks where you are concerned.

AQUARIUS January 20 - February 18 A horoscope is impossible to create for someone as thick as you!! Sorry. Flashing lightsin your line of vision are only the results of drug abuse and alcoholism. Attracting seagullswith fish in order to shoot them is not destined to win that bird/geezer you tried to cop ofwith recently, into your bed.

PISCES February 19 - March 20

The only way of getting the money repaid to you that you loaned your mate is going to beto beat her/him unconscious and to go through their pockets. Don’t worry, I know you’ve gotno bottle, but wait until their back is turned or have bent down to pick up a casually thrownfiver in front of them. A lot of people will celebrate your arrest for this cowardly act. The anti-stalking court orders that have been applied for will all come into force as you read this.

Oh, bugger, another bleedin’ heart trying to patch things up by appearing to be especiallynice to your family!! Did one of them, or probably all of them, seem a little disinclinedto be fooled by your false appearance of humility and regret. That’s because they knowfull well that your disgusting sexual appetite cannot be trusted to rear its ugly self againand that the animals on the farm will never be safe. See what I mean, oh the poor cat.

TAURUS April 20 - May 20

GEMINI May 21 - June 20

CANCER June 21 - July 22

LEO July 23 - August 22

VIRGO August 23 - September 22

ARIES March 21 - April 19

The opening of the latest Dragon, the Rose & Crown in Brentwood,attracted some famous visitors last month!

Billie and Sam Faiers turned up to samplethe pub’s fantastic thai menu, beforeheading out to Funky Buddha in Mayfair.

The two girls tweeted about their mealand seemed to be very impressed withOrchid’s latest offering!

The lovely Jo Probert got right in there withthe girls, and even got a photo with them!We think she looks right at home! Will webe seeing you cavorting with MickNorcross soon Jo?!

THE ONLY WAY IS ORCHIDFOR TOWIE’S GIRLS!

Wake up! The reason you get so many knock backs is because you’re entirely repulsive to theopposite sex. Now if you haven’t thought of coming out, this might be the time, unless youalready have and that doesn’t work either. In which case, suicide is painless, so they say.However, don’t change your mind half way through as screaming will be fruitless. Yourneighbours will assume you are being murdered and want your killer to get a good head start.

November 2011 3OMG!

OM

G! P

AG

E 3 Our latest page 3 pin

up is Laura Baker, aSteps to Excellencegraduate, from theWeld Blundell Arms,Formby. Here she islounging aroundlooking super fifties!

OMG! ORCHID FAMILYMEMBER OF THE MONTH

Here’s our Tina from theMoby Dick proving howmuch of a bright spark she is by advertising theDiamond Club at theMecca bingo in Romford.She got over 165 sign-upsin one day – a tremendouseffort from our queen ofEssex! I wonder if shemanaged to sign up Nanny Pat…

TINA DONNO, MANAGER @ THE MOBY DICK, ROMFORD

4 November 2011OMG!

Upon arrival we were treated to a glass of Laurent PerrierUltra Brut champagne and an introduction from theevening’s hosts, Deputy Manager Fae Vincent and Orchid’sAccount Manager from Bibendum Jamie Ford.We were then

led to our seats and received some olives and bread to keep the hungerat bay whilst pondering what edible and potable delights we wouldchose from the set menu. My three fellow diners and I each chose thechilli tiger prawn on ciabatta with rocket salad to start, and themushroom and spinach stuffed lamb loin served with dauphinoisepotatoes, asparagus spears and a rosemary jus for our main. It was atough decision; every dish on the carefully crafted menu was mouth-wateringly appealing.

The first wine accompanied our prawns and was a refreshing whitecalled ‘Tomas Cusine Auzells', from Costes del Segre, Spain; made froma wide variety of grapes including Sauvignon Blanc, Riesling,Chardonnay, Macabeo and the local Paralleda. It suited the starterperfectly, displaying Jamie’s stellar wine matching techniques. Theprawns were delicious and succulent, with just enough chilli to givethem a good kick. For the next course we received a red to complimentour lamb, named D’Arenberg ‘Sticks and Stones’ Tempranillo. As Jamieexplained this was a clever blend of Tempranillo (the Rioja grape),Grenache and Shiraz that produces a wonderfully deep and rich winewith soft, supple tannins that go perfectly with the soft, juicy lamb.The presentation of our main was impeccable and the mushroom andspinach went perfectly with the lamb.

If you haven’t already been to St. Kat’s docks,you should definitely make the stroll past theTower of London to have a peek at thischarming quadrant of shops and restaurants,which surround a collection of very swishboats. With October creeping in and the lightnights and last rays of sunshine vanishingrapidly, The Living Room was hosting the aptlytitled evening ‘Last of the Summer Wine’. The idea behind the evening was to serve bespoke Living Room meals with perfect wine counterparts, courtesy of Bibendum.

LASTOF THE SUMMERWINE

On Monday the 20th September I made my way to the delightful

Living Room Tower Bridge,which finds itself nestled snugly

in St. Katherine’s Docks.

The penultimate wine was a mixture of Cabernet Sauvignon andSangiovese and accompanied a trio of English cheeses, which consisted ofWest-country Cheddar, Leicester Stilton, and English Brie. This wasfollowed by a peach tarte with Cornish dairy vanilla ice cream and sweetafter dessert wine from Walker Bay South Africa: Newton Johnson lateharvest Chenin Blanc.

Well done to all the Living Room Tower Bridge team for this fabulousevent, I hope they do more - preferably on a larger scale! We left feelingfully sated and with our taste buds worked to the max, if you can I highlyrecommend you get yourself down to one of these evenings!

O.R.KIDD

Tracy from the Old Ball tells usthat the walk was inspired by alocal girl called Bethany Hare.Bethany and her mum

approached the pub and asked if the walkcould start from there. There were over201 walkers on the day who werethoroughly entertained. The car park wasclosed off and a stage was built ready forthe DJ. Numerous celebrities turned up tosupport Bethany and the walk includingactor Matthew Lewis (Neville Longbottomfrom Harry Potter), Yorkshire CricketerGerard Brophy, and Horsforth MP StuartAndrew.

Stuart and Tracy also organised a BBQ,tombola, a raffle, children's entertainment,a special appearance from entertainerRonnie the Rhino and the local firebrigade even turned up. The event wascovered by local news Calendar and Tracyand Bethany even made it onto RadioLeeds to promote the walk.

The Old Ball raised over a staggering£2150 and now Bethany's just giving pageis at over £14,000. Steve tells us that it wasat £8500 before the walk of smiles, so theday had a massive contribution to hercause.

The pub had a lot of support fromcompanies for the event. Tracy says: “Wehad lots of support from our very ownBrakes, who supplied bread and bacon.Leeds Brewery, Greggs the bakers, BatleysCash and Carry and lots of other localbusinesses also helped”

“We were so impressed with how well theevent went that we already have a date setfor next year - Saturday the 8thSeptember 2012. There is a Walk ofSmiles Facebook page if you want to havea look”, she adds.

Well done to all the team at the Old Balland we wish all the best to Bethany andher cause. If you would like to helpBethany you can donate here: http://www.justgiving.com/smile-bethanyhare

The Old Ball, Horsforth, Leeds, West Yorkshire

The Old Ball held a charity walk for a young schoolgirl on the 10thSeptember. The ‘Walk of Smiles’ was in aid of Martin House Hospice,and the pub and attendees on the day managed to raise £2,150.

OMG! PUBOF THEMONTH

November 2011 5OMG!

“WE WERE SOIMPRESSED WITHHOW WELL THEEVENT WENT THATWE ALREADY HAVEA DATE SET FORNEXT YEAR”

6 November 2011OMG!

Great British Carveries and Dragons had afantastic roadshow hosted by Julie Wright,Amy Garrett and Sam Beckwith. They had a presentation outlining targets

for Christmas, including top tips and training hints. All attendees at the roadshow then had a deliciousChristmas lunch and played a game of Christmasthemed rock and roll bingo!

Julie, Amy and Sam would like to say a big thankyou to Celia, Rachel and the team who did a fantasticjob of decorating the function room at the Legh Arms,Macclesfield.

Another team who put on an amazing Christmasroadshow were Free Houses. Not content with justtalking about chrimbo and how to pull off stellarservice to your customers, the Free Houses team wentthe extra mile and went back to the 80’s and performednone other than Band Aid’s ‘Do They Know It’sChristmas?’.

Dressed head to toe in 80’s and Christmas inspiredgear, 60 plus Free House managers harmoniously sang and warbled their the 80’s smash hit – all for thelove of Orchid!

It’s about seven weeks to Christmas…yes SEVEN. But don’t panic, we’ve been prepping for months with our fantastic roadshows.

DO THEY KNOWIT’S CHRISTMAS?THEY DO NOW!

What is the O card I hear you cry?

Well dear OMG! readers, the O Card is our exclusivenew benefit card! Following on from your feedbackfrom the Sunday Times Best Big Companies award (we were 5th in-case you had forgotten) we thought the time was right to make this benefit a reality.

We wanted to thank all our staff for their brilliant hardwork and commitment to the Orchid values with thisfantastic new card.

The discount is available in all Orchid’s pubs andrestaurants, from the Living Room to Pizza Kitchen Bars, to Free House Dining and Classic Carvery –giving you, our favourite people, a whopping 25% off food 7 days a week.

O cards are available for any member of staff in Orchid, but all we ask is that you have worked for us for a minimum of 6 months (it’s a small price to pay!).Your card will be sent to your home address inNovember, so keep an eye out for the postman.Oh and one small thing, can you please make surewe have your most up-to-date address. Thank you!

Once your card arrives Orchid is your oyster! Simplychoose whichever Orchid business you wish to dinein, take your snazzy new card and hey presto 25% offfood (you can even get 25% off takeaways!).

Bon appétit!T’s and C’s apply.

We’re incredibly happy toannounce the latest fantastic newbenefit for Orchid’s people...

The O Card Platinum Dining Club!

REWARDINGOUR PEOPLEWITH WHAT WE KNOWBEST… FOOD!

Fifth Biggest & Best

company

25% offfantastic

food in 300locations

and it’s free!

Rewardingour loyal and

dedicatedteams after 6 months

service

It’s for you,your friends

and yourfamily to

eat together

November 2011 7OMG!

8 November 2011OMG!

It’s what Ultimate know, what they do best and what they live for fromthe day the students leave for Summer to the minute the fresh facesarrive in September, and this year they are doing it bigger and betterthan ever before. We’ve already seen queues of 3,000 Freshers outsidean already at capacity Halo, sell out events, celebrity appearances,foam and UV cannons bigger and better than ever before andexclusive bar tours of over 3,000 freshers, not to mention budgets andsales forecasts smashed like a Jagerbomb in the hands of Andy Carroll.

Beach Club GM, Brian Townley says “We’ve had a reallysuccessful Freshers Fortnight opening seven nights a week this year tomaximize sales. We’ve had some great support from suppliersincluding Red Bull and Bacardi that have really helped add value andcontent into our new student sessions. The launch of our newWednesday session ‘Sound as a Pound’ has stormed with a full houseeach week which is very encouraging considering the sheer amount ofcompetition as bars & clubs scrabble for the student pound. TheFreshers Fayres went great this year and the impressive back drops andscratch card competition mechanic went down a treat with thefreshers.”

All Ultimate Bars and Clubs had huge exposure at Freshers Fayresacross the Country including Newcastle, Northumbria, Durham,Leeds, Sunderland, Huddersfield and many more. The stands lookedamazing with full sized back drops featuring each venues own studentsessions, ULOVEIT privilege card awareness and giant QRcodes to take smart phone users straight through to our studentcompetition fan page. With over 4,000 Freshers through the doors infour hours at Newcastle alone, the Fayres provided the perfectopportunity for the guys to promote their venues to their futurecustomers…and that they did! As well as promoting their student sessions, PA’s and giving out 600free ULOVEIT Bar and Club Privilege Cards they also gave freshersthe chance to win some cool branded prizes through a quirky scratchcard mechanic. Fresher’s loved scratching the panels to reveal theirprize of either a neon ion watch, white earphones, an iphone cover, adrawstring bag and many other quality branded prizes. Of course theythanked us by filling in their data so we can keep them in the loop withloads of student events, discounts and promos throughout the year and walked away sporting their new merchandise emblazoned withour logos! To assist in our quest for lots of lovely freshers data we also armed our promo teams with four iPads so they could target the thousands

of freshers waiting to get into the fayres and use them on site to ensure our regular email and SMS communications are hitting asmany freshers as possible.

Once again Halo hosted their very own official Freshers Fayre inassociation with Leeds City Council. PBR joined forces this year towork together and create their first ‘Leeds Premier Venues StudentPrivilege Band’ a wristband offering the students of Leeds lots ofrelevant discounts, offers and promotions at some of Leeds mostpopular bars, restaurants and clubs. The sexy black and goldwristbands were clamped onto fresher’s wrists throughout the Halo &Leeds Met Fayres and accompanied by an equally sexy booklet full ofstudent friendly promotions. The band can be used at Halo, QuiltedLlama, PKB Call Lane, Prohibition and The Living Room.

The Ultimate Team includingManagement, Bar Teams, DJ’s,Promo Teams and Dancersalike have been in hardcoretraining throughout theSummer preparing theirminds, bodies and venues for an onslaught like no other -no it’s not Hen & Stag Season,or the start of the FootballSeason - or even the Orchid Christmas Party … It’s much, much BIGGER, it’s Freshers Fortnight!!!

FRESHERSFRENZY!!!!

� Students have a combined spending power of more than £10 billion.

� An average student spends over £5,000 a year onnon-essentials.

� Students are certainly the most profitable group of 18-24 year olds.

� With 3.2 million people in higher education in theUK, students are a valuable and potentially lucrative group of consumers. In addition to this, trends suggest their leisure timespending is increasing,having doubled in the past 6 years.

� In Newcastle one in six ofthe population are students

� There are approximately32,000 students atNorthumbria University & 20,500 at NewcastleUniversity, that’s 52,500students in Newcastle alone!

STUDENTS=BIG MONEY!

November 2011 9OMG!

Ultimate’s Newcastle bars and clubs were also lucky enough to secure anexclusive bar tour with Newcastle University which saw over 3,000freshers march their way from Chase, The Lodge, City Vaults and finallypiling into Bambu for one massive Newcastle party! Never before havethey offered this to one operator so a massive well done to everyoneinvolved for smashing it, showing the freshers of 2011/12 what Ultimateis all about. General Manager, Dawn Cameron Wright at ChaseNewcastle says “Chase saw an uplift of almost £3,500 vs. the samedate last year and we sold over 165 bottles of Vodka in less than 2hours so overall very worth while!!”

So, from weekly events such as ‘Game Over’ the No1 Sports Partyand Official Sponsors of Team Northumbria at Bambu everyWednesday, to ‘Voodoo Project’ the Winner of Leeds Best Student Nightevery Saturday at Halo, the Ultimate guys are really raising their profileto become the very best student venues in their towns and cities. As partof Ultimate’s pledge to make their venues the No1 choice forstudents by giving them ‘a reason to visit’ and differentiatingthemselves from other high street competitors, they continue to invest inpopular culture content to give back to their customers and providerelevant entertainment in their bars and clubs. We’ve had PA’s from theInbetweeners, performances from Rev Run and even 5ive but therereally was only one choice this September, it’s the name on everyone’slips, it’s non other than TOWIE! And further more the biggest star of the

BAFTA winning show, ‘Reem’ boy JOEY ESSEX! Ultimatevenues including Bambu, Halo, The Cotton Factory and Coyote Wild all hosted freshers events featuring personal appearances from Joey Essex whojudged dance competitions and posed and pouted for thecameras with his masses of Reem girls and guys. He alsopresented TOWIE themed room makeover kits to luckywinners of Ultimate’s national press competition so fresherscould have a piece of Essex glam in their own halls. Look outfor Ultimate’s next national tour for Halloween featuring 7dates with Navi, the World’s No1 MJ impersonator, moonwalking his way to a town or city near you! In the words ofour very own Joey Essex, Mr Solanki “You only get one biteof the cherry” and this year the cherry is all Ultimate’s…

Claire Claire Reid | Marketing Executive

‘YOU ONLYGET ONEBITE OF THECHERRY ANDTHIS YEARTHE CHERRYIS ALLULTIMATE’S’

10 November 2011OMG!

WHAT IS STEPS TO EXCELLENCE?Our award winning development programme designed to guide our fantastically talented Deputy Managers, who are ready to take the next step in their career to General Manager.

ARE YOU READY FOR THE NEXT STEP?If you believe you are almost ready to take the next stepand would like to join a programme that can help youunlock your potential, follow the steps below:

WHAT SHOULD I DO NEXT?Talk it through with your Manager and Area Manager,contact your Training Manager who will take you to the next step. The contacts are:

?

Do you haveGeneralManagerpotential?

Sam Beckwith07824 370 866

Josie Adams07824 412 102

Karl Watts07825 205 745

Julie Griffiths07917 058 929

WANT TO STEP UP?

1 MANAGERS WORKBOOK COMPLETED

2 STEPS TO MANAGEMENTPDR COMPLETED

3 PERSONAL LICENCE OR APLH CERTIFICATE

4 ATTENDED THE STEPS TO MANAGEMENT

COMPLETION COURSE

5 DEMONSTRATE STRONG LEADERSHIPSKILLS AND A HUNGER FOR A

CAREER IN HOSPITALITY

5 FACTS ABOUT STEPS!1. Steps was born in September 2008

2. There have been 87 graduates

3. 45 graduates have been appointed to GeneralManager positions

4. Our furthest graduates were Nathan from the Flagshipin Paington who is now General Manager at the CrossKeys, Taunton and Chris Smith from the Fluke inInverness who is now the General Manager there

5. 6 graduates have had investments or have beeninvolved in acquisitions

November 2011 11OMG!

The team at the Spyglass and Kettle would like to say abig thank you to all who donated and took part inMohawk Madness earier in the summer for Macmillan’sCancer Relief. Just have a look at all the mohawks in thephoto below! They have so far raised £1800 and are stillgladly accepting donations. Well done guys onorganising such a great charity challenge!

HAIR-RAISINGCHARITY EVENT

Manager’s Mike and Cath Daviesand the team from the Cherry Tree,Warrington, are delighted toannounce that they have beenincluded in the Good Beer Guide2012 for the third year running! Bravoguys!

BEER ISGOOD

A tremendous effort was made by Terry Taylor’s team on the August Bank holiday weekend, with all the clubsraising an amazing area total of over £2,500 for our GetKids Going charity. Runners and riders were as follows:

Coyote Wild, Derby …………………………………£1101.60City Vaults, Newcastle ………………………………£411.51Beach, Belfast …………………………………………£293.25Irene and Nan’s, Belfast ……………………………£205.12Bambu,Newcastle ……………………………………£196.80Halo, Leeds ……………………………………………£175.49Cotton Factory, Huddersfield ………………………£135.00

Area total ……………………………………£2518.77

DOIN’ IT FORTHE KIDS

OMG! NEWS IN BRIEF

The Cricketers, Grimsby, hosted a Help for Heroes Charity Fun Day lastmonth, in aid of our soldiers fighting abroad. Two local families who havesadly lost their sons in Afghanistan went to open the event. The dayincluded a sponsored 24 hour pool and darts tournament, several bouncycastles, tombola stalls, raffles, cake stalls and all sorts of fun activities inFuzzy Ed’s for the children to do. Also on offer to help raise money weremajorettes and belly dancers who performed in the pub. All of theCricketers’ staff worked really hard and looked fantastic in their fancydress costumes.

Manager Kirsty Tighe comments: “Despite the terrible weather we allcontinued to battle on and have a great time! The people of Grimsbyshowed great support by still getting involved and we made over £1000for Help for Heroes. It was lovely that the two local families turned up, Ihope they enjoyed the day just as much as we did”.

“There was a great feel of community throughout the pub; even theGrimsby Telegraph was happy to come down for the afternoon so theycould put something positive into the paper”.

Well done to Kirsty and all the team at the Cricketers, the day looked a brilliant success!

CRICKETERS HELP FOR HEROES CHARITY FUN DAY

12 November 2011OMG!

IN THE SPOTLIGHTTHIS MONTH

OUR PROUD TORECOMMEND, ONLINE CUSTOMERSATISFACTION SURVEYS

Exceptional Hospitality; it’s our mission,and the momentum has never beengreater! We now have Proud toRecommend customer visits live in

Great British Carveries, Classic Carveries, FreeHouse Dining, The Living Room and PizzaKitchen and Bars; Independent Locals,Dragons and Ultimate Leisure will go livethroughout November and December.

But we won’t stop there……in addition to theplanned experience visits, there’s another wayyou can gain valuable insight and feedback fromEVERY GUEST who comes through yourdoor helping you to ensure your service isdriving profit and great customerexperiences….. we are currently in the processof launching Online CustomerSatisfaction Surveys. Remember, customerswho are most likely to recommend, spend moreand come back more often – so lets go“promoter hunting”.

� The Living Room – Live� Great British Carvery – Live � Free House Dining – Live � Pizza Kitchen Bar – Live� Modern British – Live

BENEFITS OF THE ONLINESATISFACTION SURVEYFor You….• Gain more valuable feedback from EVERY

customer; more feedback = more learning tohelp you grow your business and feedbacksuccess to your teams.

• Great data capture to use in ongoingmarketing activity = send them emails,promotions and more

For your Customers…..• Everyone who completes a feedback survey

receives a complementary dessert voucher• Everyone who completes a feedback survey is

then entered into a free prize draw to WIN amagnum of champagne!

SEPTEMBER’SCHAMPAGNECHARLIE’S…..

A littlecongratulationsis in order for the following 3customers whowill be enjoyingthe delights of a gorgeous,complimentary magnum (that’s the big one) of Laurent PerrierChampagne – Each won the free prize draw after simply logging on and telling us what they thought oftheir recent visit. OMG! is Wel Jel!

THE LIVING ROOM SEPTEMBER WINNER:Location: The Living Room, YorkName: Paul Healey

FREE HOUSE DINING SEPTEMBER WINNER:Location: Fox & Hounds, GranthamName: Dave Green

GREAT BRITISH CARVERY SEPTEMBER WINNER:Location: Bramingham, LutonName: Erika Kootz

All your customers need to do is visit the websitesbelow and completetheir short survey…..

SIMPLES!www.carveryfeedback.co.ukwww.ourfamilyfeedback.co.ukwww.livingroomfeedback.co.ukALL have a champagne prize drawmonthly and free dessert voucher forevery customer.

THE TOP PUBS AND BARS DRIVING CUSTOMERS TO ONLINE SATISFACTION SURVEYS WE SALUTE YOU!

OUR TOP 5 PERFORMERS SO FAR ARE:

� Bramingham, Luton� The Living Room, York� Young Pretender, Kings Langely� Legh Arms, Macclesfield� Shepherd & Dog, Ipswich

But the great news is, everyone has plenty oftime to make a difference… so if you think youand your teams could do more, then now isyour chance!

Your target is easy – one customer tocomplete a survey each day!! This would meanyour pub or bar would have around 30responses per month – providing you with agreat level of feedback to reward and developyour teams and your sales.

CUSTOMERS’ CORNERWhat they said about our Great British Carveries….Bramingham, Luton“First time visiting the Bramingham, service

was excellent, food was fresh and tasty, would 100% visit again.”

White Swan, Southampton“We were a large party comprising of three

generations and everyone felt well catered for.Very good waiter, attentive and competent.He memorised who had ordered whichdrinks and which meals. He also took thetrouble to really make us feel welcome.”

Red Lion Inn, Leicester“We were very impressed by the level of

service provided by the waitress/waiters toour table today as they were very polite andfriendly and willing to help without question.”

REMEMBER...

November 2011 13OMG!

What they said about our Free House Dining……The Hollow Tree, Cheshire“The service from the bar staff was excellent and the Old

Peculiar is the best in the North West.”St.Bernards Grange, Birmingham“Always a nice place to go to great food and pleasant

staff with great service. We come here time and again.Many thanks John donaldson.”

The Sun, Wakefield“Our visit was very enjoyable and will certainly visit

again, very enjoyable, the staff were friendly andhelpfull, the food was nice and would recomend the sun to friends, thank you.”

What they said about The Living Room……The Living Room, Oxford“We had a warm welcome and very practical help with

my husband's disability (v. poor mobility) The personwho welcomed us was so helpful and even walked usround to the disable access and through to the table.”

The Living Room, Chester“We thought the waitress was excellent. She was quick

and polite - checking that everything was OK withoutbeing over the top intrusive.”

The Living Room, Manchester“Friendly waiter, who helped us with a child request

for chips with their child meal, despite it not being a menu item.”

Pot RoastedPheasant withChorizoSERVES 3-4You will need....1 tbsp olive oil 350 g chorizo, cut into 1cm thick slices 1 pheasant, cut into portions, still on the bone 275 g onions, peeled and cut into wedges 4 sprigs thyme, plus 1 tsp chopped thyme leaves 150 ml chicken stock 125 ml double cream Toasted thick-sliced bread, to serve

1. Preheat the oven to 150C/130C fan/gas 2.

2. Place a lidded casserole dish or ovenproof panon a medium heat, pour in the olive oil, and thenadd the chorizo and onions. Cook for 3-5minutes, or until the oils from the chorizo havedrained into the dish and the onions are slightlygolden-brown. Remove the chorizo and onionsand set aside, leaving the oils in the pot.

3. Add the pheasant pieces to the casserole dishor pan and fry for about 4-5 minutes on all sides,or until golden-brown all over, then season withsalt and freshly ground black pepper.

4. Drain off any excess oil from the dish, andthen return the cooked chorizo and onions to the

OMG! RecipeTime!

dish, along with the thyme sprigs and the chicken stock. Bring to a simmer, thenplace into the oven and cook for about 45 minutes, or until the pheasant is tender.

5. Transfer the cooked pheasant, onions and chorizo to a plate and discard thethyme sprigs. Strain the cooking liquid into a clean saucepan, skimming off anyexcess grease. Return the meat and onions to the casserole dish.

6. Add the cream to the strained sauce and bring to the boil, uncovered, until thesauce is thickened. Add the chopped thyme leaves and season to taste with saltand freshly ground black pepper. Pour the sauce back over the meat and onions inthe casserole. Serve bubbling hot with some toasted bread to mop up the sauce.

£50 up forgrabs!!

OMG! TOP TIP FOR CUSTOMER EXPERIENCE….“Remember, in NPS, an 8’s not great!” (9’s & 10’s are where it’s it!!)score 3 promoter score’s in a row & WIN

PS….CHECK OUT YOUR LATEST PROUD TO RECOMMENDPERFORMANCE AND TREND AT…. WWW.RETAILEYES.CO.UK

CALLING ALL STAFF

HO

SPITALITY

HE R OES

Don’t forget that the Hospitality Heroes incentive is now available for EVERYONE to WIN who is live with their PTRscheme… Any member of staff who is mentioned by a guest in the customer experience report asdelivering exemplary service will receive a £50retail voucher – not only that, they will join theillustrious WALL OF FAME! Reeeem.

14 November 2011OMG!

RECRUITERHEADLINES

LEEBAYMAN

�07824848115

Spotlighting some of the newest Orchid career opportunities

GM, SAWYERS, MANCHESTER...

Tremendous opportunity for someone to take over this crackingpub slap bang in the centre of Manchester on Deansgate whichis the main road through the city centre. Two floor Modern Britishpub surrounded by offices, shops, bars, restaurants all within astones throw. Fantastic chance for someone to take over the firstever licensed premises in Manchester and experience the citycentre lifestyle! Someone with passion and knowledge to buildthe food sales, with the possibility of a very exciting brand newconcept to Orchid. The Sawyers will be one of the first!

CALL GREG CRABTREE ON 07585 901136

GM, NORTH CAMP,FARNBOROUGH…

Is a belting Indy Local pub verypopular with the locals whichincludes the personnel of thelocal RAF base. Very nice areato live in and a pub in great shape with great growth potential for a single manager or couple.

CALL MATTY MORRIS ON 07825 032432

MORE ORCHID OPPORTUNITIESGM, COCK INN, WING...

Is a very picturesque cosyModern British premium pub nearLeighton Buzzard in the very nicevillage of wing. A great opportunity for a Manager/coupleto take over & drive the business forward through excellentcustomer service and a passion for delivering premiumquality food on the plate with every dish served!

CALL JO PROBERT ON 07825 122016

GM, MULBERRY BUSH, DUNSTABLE...

Recently invested pub transformed into a stunning carvery which has taken offreally well since re-opening. Greatopportunity for experiencedmanager/couple to work in busy food led pub and keep themomentum going as itgoes from strength tostrength. Needs someonewith a passion for excellentcustomer service andgood retail disciplines.

CALL JO PROBERT ON 07825 122016

GM, ARDLEIGH &DRAGON,HORNCHURCH…

This is a fantastic high profileopportunity in our beautiful pub& thai restaurant in Hornchurch. The Ardleigh has a greatbar & restaurant area which is very popular with ladieswhom lunch & locals giving the pub a strong food & liquortrade. With a fantastic outside area at the rear and a greatteam in place after some great work by the previous Manager off to her next Orchid challenge….this is definitely one not to be missed!

CALL MATTY MORRIS ON 07825 032432

�0773845522

ALANKIPPS

November 2011 15OMG!WWW.3DPUBSPORT.CO.UK

STRANGE GOINGS ON AT THE REDLION INN IN KIDLINGTON…It’s not all about HDTV, 3D TV and bigscreens for driving sales for the team atThe Red lion Kidlington; Lisa and Chris,General Managers of the Independentlocal pub, have introduced somethingnew (well, old, but new); Aunt Sally.What is it we hear you cry?! Read on tofind out more...

HERE’S OMG’S GUIDE TO THE GAMEAunt Sally is a traditional throwinggame. The term is often usedmetaphorically to mean something that isa target for criticism. In particular,referring to the fairground origins as thegame was traditionally played in Britishpubs and fairgrounds. An Aunt Sally wasoriginally a figurine head of an oldwoman with a clay pipe in her mouth, or subsequently a ball on a stick. Thereare also other theories on how the gamestarted, one such theory is that a livechicken was placed on the stick, andpeople would throw sticks at it. Whoeverkilled it, won, and took home thechicken. Another theory is that inOxfordshire Port meadow at the time ofthe cavaliers, the cavaliers were boredwith nothing to do and formed a gamewith sticks and makeshift materialssimilar to what the game is today. The object was for players to throw sticksat the head in order to break the pipe.The game bears some resemblance to acoconut shy or skittles.

Today, the game of Aunt Sally is stillplayed as a pub game in Oxfordshire,Warwickshire, Berkshire andBuckinghamshire.

The ball is on a short plinth about 10cmhigh, and is known as a 'dolly'. The dollyis placed on a dog-legged metal spike ametre high and players throw sticks orshort battens at the dolly, trying to knockit off without hitting the spike.

Successfully hitting the dolly off isknown as a "doll", however if the spike ishit first then the score does not count andis called an "iron".

The pub only started playing this year,and has two teams that play weekly. It's setup outside in the garden. The sticks arebrought in and each stick is a specificweight. They play every Wednesday, with30-40 customers playing. It’s good fordrink sales and the matches promote fourpint pitcher deals. It runs 8.30 - 10pm.Season is may-end September. There areeight players per team, and each teammember throws 6 sticks each. Players getone point for every doll they knock offand there is a maximum of six points perplayer, per match. Winning team has thebest score out of three matches. Joint PubManager Lisa Finnegan comments, “We currently have two teams and we'relooking into having the pub represent four teams next season”.

General Manager Brendan Eschle andthe team at the Walmer Castle (ourDragon in Notting Hill) were one team(along with the Welsh & Irish) who trulywere prepared for the Rugby World Cup.Unfortunately there was one team who didrun out off puff at the cricial moment….but not this one at the Walmer! OMG!salutes you; our sales heroes!

Manager Brendan explains: “Due to theawkward kick off times, it was critical thatwe hatched our plan early and got themessage out there that we were screeningthe Rugby World Cup. We had to‘challenge the status quo’ and the localWalkabout for every Rugby pound! First,make sure your customer’s know what’scoming up and what you’re offering…“Then, be sure your team can produce thegoods! Crucially for a businessthat normally goes to bed as thepostman gets up, make sure eventhe most bleary eyed bar tendercan explain the menu to yourtarget market…

“Then, with a bit of luck,you’re sure to score pounds inthe till, punters in the bar andcrucial word of mouthsupport for your pub as the‘Home of Sport’ in yourarea… we made up to £500sales on each of the Englandmatches, worth getting out ofbed for! We’ve welcome in some new customers for thesematches, so our efforts will also hopefully have aknock on effect for othersports! Roll on the yearof the sport!”

WALMERTAKESAPUNTON RUGBY!

THINKING OUTSIDE THE BOX, OR JUST OFF THEIR ROCKER?

OMG! REMINDERLEGENDS INYOUR LOCALThe Legends in your local tour has finally arrived, and events are in full swing…..check out the tour dates and IL pubs below. Why not get along to your nearest andsupport your fellow Orchid-ites and see some great entertainment from the sportstop players. Here are the details you need to know: GIVING OUR CUSTOMERS EVEN MORE

16 November 2011OMG! WWW.3DPUBSPORT.CO.UK

GIVING OUR CUSTOMERS EVEN MORE

EURO 2012 QUALIFIERS; THE PLAY OFFS15 Nov Football International Football - UEFA Euro 2012 Qualifier Play-Offs

CHAMPIONS LEAGUE ROUNDS 4 AND 5 1/2 Nov Football Champions League - Matchday 4 Group Stage TBA V TBA Channel 2 & 4 7.45pm22/23 Nov Football Champions League - Matchday 5 - Group Stage CSKA Moscow V Lille Channel 2 5pm

HEINEKEN CUP RUGBY KICKS OFF18/19 Nov Rugby Union Heineken Cup - Round 2 Cardiff V London Irish Channel 2 Interactive - 8.00pm

ATP TOUR TENNIS20-27 Nov Tennis Barclays ATP World Tour Finals Channel 1, 2 & 3 12.00 &6.00pm

BRITISH BOXING19 Nov Boxing 12 Rounds Heavyweight (British Title Eliminator) David Price V John McDermott Channel 1 8.00pm

GRAND SLAM OF DARTS12-20 Nov Darts Grand Slam Of Darts Channel 1 & 2 Various times 1,2,7,8pm Final = 8pm

FAPL FOOTBALL; SATURDAY LUNCHTIME AND SATURDAY EVENING MATCHES5 Nov Football Barclays Premier League Newcastle United V Everton Channel 2 - 12.45pm Sat Lunchtime19 Nov Football Barclays Premier League Norwich City V Arsenal Channel 2 - 12.45pm Sat Lunchtime19 Nov Football Barclays Premier League Swansea V Manchester United Channel ESPN - 5.30pm Sat Evening26 Nov Football Barclays Premier League Arsenal V Fulham Channel ESPN - 5.30pm Sat Evening

OTHER FIXTURES FOR NOVEMBER5 Nov Football Barclays Premier League QPR V Manchester City Channel ESPN - 5.30pm5 Nov Rugby League International Rugby League - 4 Nations - Wembley Wales V New Zealand Channel 1 - 1.00pm 3D5 Nov Rugby League International Rugby League - 4 Nations - Wembley England V Australia Channel 1 - 3.30pm 3D6 Nov Football Barclays Premier League Wolverhampton Wanderers V Wigan Athletic Channel 1 - 1.30pm MNF6 Nov Football Barclays Premier League Fulham V Tottenham Hotspur Channel 1 - 4pm 3D20 Nov Football Barclays Premier League Chelsea V Liverpool Channel 1 - 4.00pm 3D21 Nov Football Barclays Premier League Tottenham Hotspur V Aston Villa Channel 1 - 7.45pm 3D26 Nov Rugby Union International Rugby Barbarians V Australia Channel 1 - TBC 3D27 Nov Football Barclays Premier League Swansea City V Aston Villa Channel 1 - 1.30pm27 Nov Football Barclays Premier League Liverpool V Manchester City Channel 1 - 4pm 3D28 Nov Football Barclays Premier League Stoke City V Blackburn Rovers Channel 1 - 8pm

Great for

food ledpubs!

‘Tis not yet the season for giving, butSky have started early this year…..here’s some of the headline salesopportunities coming your way

FOOTY HIGHLIGHT!

20th November - Barclays PremierLeague - Chelsea V Liverpool -

Channel 1 - 4.00pm - 3D

CHRISTMAS COMES EARLYNOVEMBER’S MUST NOT MISS EVENTS…

Great for

food ledpubs!