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Omnichannel Banking

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ebankIT – CIS Bankers 2016-02-18
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ebankIT – CIS Bankers2016-02-18

‹#›Omnichannel Overview and Solutions

ebankIT Omnichannel Solutions

ebankIT has an omnichannel platform for financial institutions with rich interactive responsive web-banking, native applications for mobile banking, contact center, branch front office, wearable tech among others, enabling to quickly reach the lead of digital business and channel innovation.

• We provide a platform with several products by us for Omnichannel (that can be deployed individually or all)

• We are a core bundling backbone

‹#›Omnichannel Overview and Solutions

Omnichannel

Dominant channel preference for Financial Products and Services

Learning is Online & Mobile (42%)

Purchase is In Person (61%)

Use or access is Online & Mobile (56%)

Problem resolution is In Person (48%) 0%

25%

50%

75%

100%

Learn Purchase Use or Access Problem resolution

18%

55%

21%

42%

30%

6%

6%

12% 5%

7%

12%

9%

48%

32%

61%

36%

In Person Unsure/Mail PhoneOnline & Mobile

‹#›Omnichannel Overview and Solutions

OmnichannelFacts

• User demands: any time, any place, on any device, across any channel

• Omnichannel: customer centric approach. Delivered in real time “across all channels and points of interaction.”

• Digital transactions are cheaper

• Channels continue to proliferate: new channel are entering the market

• As new channels are added to the mix, old ones do not necessarily close down.

• Advanced product technologies and features

• Flexibility: adjust solution to customer needs

• Competitive offer • Intuitive layout and usability • Easy adaptation to new

functionalities • Multi-core integration: independent

of core • Platform of products: products can

be deployed individually or bundled together (can be incremented at later stage)

• Reusability: lower cost to new channels adoption

ebankIT Advantage

‹#›Omnichannel Overview and Solutions

ebankIT Omnichannel Innovation Provider

Best of Showat FinovateEurope 2015

“ebankIT demonstrated a l i festy le focused banking application that integrated with social media and the user’s contact list from their phone. A combination of a slick user i n t e r f a c e a n d a v o i c e recognition technology gave an indication of what we can expect to see in the banking apps of the future.”

Reflections from FinTech’s showpiece

• Easy Multi-core integration

• Award-winning OMNICHANNEL solution

• Major Banks Worldwide already use eBankit

technology

• Powerful Middleware that lowers the Banks’ cost when

developing new customers experiences

• Some of the shortest times to market in Digital

Channel projects

• Innovative Solutions allowing banks to be ahead of

competition

‹#›Omnichannel Overview and Solutions

Key Projects over the years

Considered Top 50Global Emerging Stars

“The speed and energy with which fintech innovation is impacting

financial services is gathering global momentum on many measures. Globally, fintech financing has

jumped six-fold over the past three years with over US$20 billion

estimated to be reached in 2015.

The report identifies the most intriguing 50 ‘Emerging Stars’ – exciting new fintechs with bold, disruptive and potentially game-

changing ideas.”

KPMG UK

‹#›Omnichannel Overview and Solutions

ebankIT – Clients by countryPresence in 18 countries

United Kingdom PKM

Iceland Thula

East Timor CGD

Poland Bank Millennium

Citi BankRomania Millennium

Greece Millennium

Turkey Millennium

Angola BPC, ATLANTICO, Standard Bank, Millennium, Finibanco, Keve, Caixa Totta, BCH, BNI, Banco SOL

Mozambique Standard Bank, Único, Millennium, Moza Banco, BIM, BCI

France CGD Luxembourg CGD

Kenya Standard Bank

Denmark Deloitte

Italy Intesa Sanpaolo

Russia Sberbank

Nigeria Cloud Systems

Brazil CGD

Colombia Davivienda

‹#›Omnichannel Overview and Solutions

ebankIT – Eastern Europe & CIS Region

Morten KriekPartner

• Presence

• Partners

My responsibility is to help the banking business in Eastern Europe to realize their full potential, reduce cost and increase revenues. I believe that the eBankIT products have the most user-friendly interface and top design solutions, providing a greater overview of your clients interaction with your bank.

‹#›Omnichannel Overview and Solutions

‹#›Omnichannel Overview and Solutions

ebankIT Omnichannel Solutions

‹#›Omnichannel Overview and Solutions

The best experience for your customers

• Augmented reality • Voice banking • Social Banking • Beacons • Biometric Authentication /

Authorization

‹#›Omnichannel Overview and Solutions

Wearable tech

Wearable tech is starting to dominate big tech events in 2016 and it's looking like smartwatches are the next big thing in the world of technology.

That is why we build a beautiful banking app for smart watches that enables transfers and payments to benefitiaires, real time notifications, search for ATM or the nearest branch, check your messages and your account/card balances.

‹#›Omnichannel Overview and Solutions

The banks’ new face

The FaceBankit application, is a solution incorporated with Facebook, which enables the clients bank, the possibility to include their friends in specific daily operations.

▪ Split bills ▪ Request Money ▪ Pay a Friend ▪ Make donations ▪ Crowd funding and ▪ Make Money

‹#›Omnichannel Overview and Solutions

ebankIT’s Cardless Banking technology is a uniquely conceived Payments and Cash Withdrawal solution, integrated with POS’s, e-commerce and ATM networks.

▪ Create a Unique 9-digit code + security PIN on your Smartphone

▪ Allows to input that code and confirmation PIN on an ATM to withdraw a certain amount

▪ Pay to a Merchant or on an online store with the same secure system.

▪ Safe, secure, and fast

‹#›Omnichannel Overview and Solutions

Customer self-serviceAllows immediate access to a group of banking transactions, services and consultations that can be executed by the client with a high level of autonomy, security and swiftness. Your clients avoid long queues, enabling faster customer service.

▪ Reduce Queuing time in branches ▪ Increase sales and satisfaction ▪ Personalize Messages ▪ Decrease Costs ▪ Allows Branch staff to focus on mores complex matters

www.ebankit.com

Thank you!

Жуан Ліма Пінто

Joao Lima Pinto [email protected]


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