On January 15, 2009
"With both engines out, a cool-headed pilot maneuvered his crowded jetliner over New York City and ditched it in the frigid Hudson River on Thursday, and all 155 on board were pulled to safety as the plane slowly sank. It was, the governor said, "a miracle on the Hudson,” MSNBC
What made the pilot react the way he did…
Knowledge Experience Eureka!
"Chance favors the prepared mind.”
Louis Pasteur
Top 10 Eureka Moments10.Post-its11.Velcro12.Microwave Oven13.Coordinate Geometry14.PCR15.Television16.Archimedes and the Golden Crown17.Nerve Impulses Transmitted Chemically2. Alternating Current1. Special Relativity
Source- Science Channel
Robert Frost
Wrote his favorite poem Stopping by Woods on a Snowy Evening in 1922 as he went out to view the sunrise after staying up all night writing another poem
Frost said he wrote the new poem in just a few minutes and later stated that it was as if he’d had a hallucination.
What’s Your Eureka Moment What have you learned during your
break about yourself, someone else or even about life that made you say- “Eureka, I found it!”
– Archimedes, Father of the Eureka
What does Eureka have to do with Interpersonal Communication? Interpersonal communication is “the
type or kind of communication that happens when the people involved talk and listen in ways that maximize the presence of the personal.”
--John Stewart, Bridges Not Walls
Fierce Conversations
“One in which we come out from behind ourselves into the conversation and make it real.” --Susan Scott, Author and Life Coach
Let yourself experience imagination… “We can’t ever forget that we also an
audience of individuals. And without the kinds of movies nominated tonight, (at the 2007 Golden Globes), we would be in danger of losing that very thing that none of us can live without, we can’t work without it, we give it to each other everyday through the work we do and that is inspiration.”
– Steven Spielberg, speech given at 2008 Golden Globes
L
Go on the Web…Leave Something Valuable Behind
+
I have somethin
g to share…
= Inspiration
Machine Assisted Interpersonal CommunicationComputer Mediated Communication
Obama 2.0
"I want to be able to have voices, other than the people who are immediately working for me, be able to reach out and — and send me a message about what's happening in America."
-- President Barack Obama,
www.change.gov
Web 1.0 vs. Web 2.0
•Read-only web vs. read/write web •Yahoo mail vs. Gmail •E-mail vs. IM •Newsletters vs. blogs •Static vs. dynamic •Isolated vs. interactive
Robert Lackie, Rider University Librarian
Traditional Mass Communication Characteristics Mass communication is only produced
by complex and formal organizations Mass communication has multiple
gatekeepers Mass communication needs a great
deal of money to operate Mass communication organizations
exist to make a profit and are highly competitive Adapted from:
\The Dynamics of Mass Communication, Joseph Dominick
COMM 560: Communication Issues for Leaders
Chance to experience, share, engage, create and yes, inspire!
Machine Assisted Interpersonal Communication
Networking Mentoring Success Eureka!
How…
Build a Wiki What is the concept behind a wiki?
“Wikiwiki is the Hawaiian word for fast and WikiwikiWeb is a quick Web Site.” -- Brenda Chawner and Paul H. Lewis, WikiWikiWebs:
New Ways to Communicate in a Web Environment What should be our logo for this class? What does a logo represent?
Your Self Presentation…negotiating our identities
1.You are creating identity whenever you communicate and everybody else is too
2.Creating identity affects who you are in relation to others
3.Your negotiation responses affect where your communication is on the impersonal-interpersonal continuum
- Foundations of Interpersonal Communication, Stewart et al.
Be the CEO of Your Own Brand
Do you change your Facebook profile when you feel good about yourself, similar to treating yourself to an indulgent – chocolate, Prada or iPhone?
What about your social brand?
In groups of two, take out two things that you have on you today that identifies who you- something about your personality and use that to introduce yourself to our class.
Who are you?
Branding 101
Develop Your Authentic Brand: Your Self Perception vs. Public Perception
Your Brand Needs to Be Communicated:In Your Style In Your Resume In Your Website "The problem with submitting your resume online to job postings is that most job postings aren’t even vacant, might not exist, and 80% of jobs offers are received through networking.""HOW TO: Build the Ultimate Social Media Resume"Mashable, The Social Media Guide
How does our logo support the brand of leadership?
What are your suggestions?
What’s our brand?
“How we spend our days is how we spend our lives.”- Annie Dillard Write down how you
feel about… Yourself Your Life Your Work
Now Answer Four Questions
Adapted from Fierce Conversations, Susan Scott
Where am I going? Why am I going there? Who is going with me? How will I get there?
As you digest those questions, here’s one more…1. The far left side
evaluate the peer’s content
2. The middle evaluate the peer’s emotion
3. The right side evaluate the peer’s intent.
What problem in your life is holding you back from realizing your dream?
Who wants to share one with us?
Now, what did you hear?
We need to look for the scaffolding on which a story rests…that’s where the authenticity lies…
Six Important Features of All Kinds of Communication Meaning
Perceptions Continuing the conversation Leaking our beliefs
Choice Reveals ethical standards and
commitments What does it mean to you if you voted
for Obama vs. McCain?
Six Important…(continued) Culture
Affect how you receive messages Identities
Collaboratively creating ourselves Changing, negotiating and evolving-
Bride Wars Conversation
Fierce conversations Ordinary is significant
Six Important…
Nexting What will I do next? What is my next move? What will this move mean for my
relationship? What can I help to happen next?
What is leadership?
What does effective leadership look like?
How can you test it?
Let’s take a look… at this clip from today’s classroom
http://www.successatthecore.com/teacher_development_strategy.aspx?id=18
What are your thoughts about the characteristics of good leadership?
How do you learn how to become a leader?
Can leadership be learned?
How does Leadership foster self?
What ELCC Standards jumped out at you as being universal to your field?
What is your definition of leadership?
Wiki Discussion
Interpersonal Effectiveness Organizational orientation theory
Understanding the differences people have in performing their job
Upward mobiles (give 110%) Indifferents (work to get a paycheck) Ambivalent (employee always looking
for a better opportunity)
Interpersonal Effectiveness Socialization
Anticipatory Socialization Phase How you learn about the job
Encounter Phase Training, mentoring, interpersonal
communication opportunities (involvement)
Metamorphosis Becoming an insider Comfort level increases
Superior-Subordinate Relationships Taylor’s Theory
Managers plan and direct, employees work Maslow’s Hierarchy of Needs
Addresses interpersonal needs of workers Understanding that workers were
concerned with more than physiological and safety needs
Needs of Affiliation, Esteem & Self Actualization
Maslow’s Hierarchy of Needs
Self-Actualization
Esteem
Belongingness
Safety
Physiological
Multi-directional Communication Classical Communication
Downward from management to employees Formal, task-oriented
Human Relations Upward & Downward Task and relational oriented, formal and
informal Human Resources
Multi-directional Task relational, informal and formal as
needed
Leader Member Exchange Theory (LMX) Leaders have relationships with all
members These relationships are all unique
existing on a continuum ranging from in-group to out-group In-group relationships are where
employees are trusted, supported and experience higher levels of satisfaction
Out-group relationships the opposite
Factors to Leading High Quality Relationships Similarity- perception of being alike Attraction- helps in accomplishing
the goal Trust- allow subordinates to
contribute to decision-making Practice the dual perspective
Limit stereotypes
Peer Relationships at Work Most influential relationships in the
workplace are those that form among co-workers
Relationship Development Proximity Communication Climate Task Dual Meanings
Diversity
People are working longer Converging Age Groups Managing criticism Technology
Gender Communication Roles are changing Male/female brain
Converging Generations
Traditionalists Silent Generation Matures, -1945
Baby Boomers “Me” Generation, 1945-1960
Baby Busters Gen-Xers 13th Generation 1960-1980
Echo Boomers Millennials Generation Y 1980-present
Theories of Leadership
Wall Street Journal
Quiz
Leadership Style and Listening Styles
Transactional
Transformational
The Great Man Theory of Leadership (article negates this theory)
Trait Theory of Personality
Contingency Theory
Situational Theory
Behavioral Theory (reading supports)
Participatory Theory
Leadership Styles
“Ask Yourself…mercilessly: Do I exude trust? Do I smack of “trust”?” – Tom Peters Four Cores of Credibility
Integrity Intent Capabilities Results
Self-trust is the first secret of success…the essence of heroism - Ralph Waldo Emerson If we can commit to ourselves…if we
can trust ourselves we can be more open to trust others.
Do you trust yourself? Do you follow through on your self
goals? How do you follow through? How do you make an intent a reality?
“Humans are made human by that happening.” -- Martin Buber
Martin Buber- Elements of the Interhuman Buber was a teacher and philosopher
from Europe who carefully studied the human experience and relationships I and Thou, most famous work
Buber was particularly interested in the continuum of I-it to I-thou from impersonal to interpersonal and the growth there in
Martin Buber
I and Thou We cannot fully realize who we are
without the help of others This is how we become mature in our
interpersonal relationships
Buber and Experience
“We are told that man experiences the world.”
His intention is to say that we cannot passively experience Otherwise we just pile on, It, It and It We need to create meaning of our
experience and develop relationships because of it
Elements of the Interhuman Genuine Dialogue
What is also known as “fierce conversations” Openness Imagining growth in another Confirmation does not mean approval Be Authentically yourself Listen to the silence
Do you know anyone that would die with their mouths wide open?
Commitment to the dialogue- present in the present
Identity…
On-line/Public Identities Continuum of anonymity to
pseudonymity to real-life identity Self representing who you are on line Making conscious decisions about how
he/she wants to be perceived by others.
Identity…Under Construction What is your on-line self presentation? How do you develop your presence on line?
Do you or your friends ever costume? Is your profile accurate?
How do you use im, and texting in developing conversation? Can these conversations be fierce?
Have you ever felt overwhelmed by criticism regarding a post you made on-line?
Erving Goffman
Face work How do elements of performance
contribute to what and how people communicate?
What roles do you play and how can you “identify” will others? How can you listen intently and give advice
to a person who has retired from his job several years ago but wants to re-embark on that career again?
How can you identify with his situation?
“When you think of a fierce conversation, think passion, integrity, authenticity, collaboration. Think cultural transformation. Think leadership”--Susan Scott, Fierce Conversations
Making your conversations Fierce – Susan Scott Principle 1: Master the courage to
interrogate reality Principle 2: Come out from behind
yourself into the conversation and make it real
Principle 3: Be here, prepared to be nowhere else
Principle 4: Tackle your toughest challenge today.
Making your conversations Fierce Principle 5: Obey your instincts Principle 6: Take responsibility for
your emotional wake Principle 7: Let silence do the heavy
lifting
Fierce Conversations
Where can you improve your conversations? At work At home With friends With yourself
What is your excuse for not trying today?
Focus on one Principle a day for a week… Then see if you can answer these
questions more favorably: What is real? What is honest? What is quality? What has value?
