One City

Auckland Libraries

All Yours

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The problem?

7 organisations disappearing

1 organisation One Rates Bill

New ways of working

Different expectations

1 Nov 2010

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No disruption to customer service

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eLGAR

Opportunity

Sleep, Work, Play

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The Mantra?

Borrow Anywhere, Return Anywhere

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Arrow = Bloody Long Way (140km)

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giving CUSTOMERS what they always wanted

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MyCard

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The Lesson……?

Libraries pushed the parameters of change, this project would not have occurred if we had not

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The Board

INTENT

BELIEF

COLLABORATION

eLGAR

Communities of interest

Programme office

TRUSTeLF

Collaborative teams

eLGARnet

EMPOWERMENT

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1 November 2010

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De-consortialise Harmonise

A consortium is NOT the same as one organisation

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One Collection team

• Membership• Lending rules• Requests• Fees & Charges

• Debt processes• Interloans• Logistics• Classification & Labelling

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One collection: Membership

576,828 members

139 patron types!

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One Collection: Lending

Lending rules… Requests… Fees and charges…

500+ rules

3 week loan or

4 week loan?

No fines for children’s books – Yes / No

Free or $1

DVDs - $2 to $5

Request magazines? Yes / No

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20c per day or 30c?

50c per day

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One Collection: lots more

Debt processes…

Interloans…

Logistics…

Classification…

Labelling…

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Franklin integration

Franklin Library Arts & Culture Trust &

Franklin District Libraries

Auckland LibrariesSymphony

Millennium

Tuakau

Waikato District

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Technical Infrastructure

System changes to Millennium

Telephone messages and notice templates

Self checks units

Printers and scanners

Broadband capacity

Public access computers

Payment options

RFID

Security systems EM

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Contractual & Commercial

Extended library management system

Licenses for e-resources

Licenses for search and discovery tools

Contracts for notice delivery

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On-line

Catalogue -

OPAC UNSCOPED

Aquabrowser UNLEASHED

Websites -

NEW umbrella site created

old sites kept and updated

Intranet – UNFINISHED…E-resources - UNFETTERED

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Training & Communication

1350 staff trained

Training tailored for the changes for each legacy library

Updates to customer brochures

New procedure documentation and manuals

Helpful Cheat sheets for key changes

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complexity Membership database & rules

Lending rules

Fees and charges

Consistent search & discovery interface

3 Franklin libraries - 2 on Millennium (Pukekohe, Waiuku)

Deliver same e-resources to all

Deliver new

logistics approach

Tuakau

An Auckland Libraries website

Library notices & phone systems

$$$Revenue neutral

Branding

Promotion

Staff training

And a good news story!.. No pressure…

Library cards

Debt processes

Interloans

Reporting and statistics

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We ♥ Auckland Libraries

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“The best thing to come out of Auckland’s Super City amalgamation…”

NZ Herald Saturday May 14th 2011

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Questions?